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INTRODUCTION:
NEED FOR THE STUDY:
Soichiro Honda, the man behind Honda Motor Company by his unparalleled
achievement brought motorcycle to masses.
Honda Motor Company the worlds biggest motorcycle makers. Hondas first
motorcycle was born out of necessity in immediate post World War-2, Japan, where
public transportation was desperately overcrowded and gasoline severely restricted.
He dreamed of giving people everywhere an economical form of
transportation, and began producing small motorcycles, including one built in 1949
called the D-type dream.
Brand image is an era and reputation that the product gains through its brand
name building brand image helps the organization in achieving targeted sales and to
sustain in the market for a long time. It helps the organization in an increasing the
awareness of level of consumers and also makes the product competition in every
organization need to improve the level of brand awareness and identify customer
preferences for different products. This will have a greater an impact on sales of the
product.
Therefore present study is on
--------------------------------------------------------------- with reference to KATAKAM
HONDA, Khammam.
OBJECTIVES OF THE STUDY:
The present study will be based on following objectives.
To study and analyze the awareness towards Honda bikes.
To identify and analyze the factors that influences the customer preferences.
To measure the impact of promotional tools on brand awareness.
To identify the various sources through which-------------------------------------- can
be created.
To draw conclusions and suggestions.
SAMPLE DESIGN:
A sample of 100 customers was taken as per the convenience for the present
study.
SCOPE OF THE STUDY:
The present study is confined to Khammam town.
Sample of 100 customers are taken for the study.
The study is on ______________________________________________________
LIMITATIONS:
The study based on Khammam and surroundings urban and rural areas.
The study conducted in short period of 45 days. In this limited period the study may
not cover all aspects.
Money is also one of the main constraints in conducting the present study.
CHAPTER DESIGN:
CHAPTER-1 it deals with introduction need for the study, objectives,
methodology and limitations.
CHAPTER-2 it deals with company profile and Industry Profile.
CHAPTER-2
INDUSTRY PROFILE
COMPANY PROFILE
KATKAM HONDA
CHAPTER-2
INDUSTRY PROFILE:
Motorcycles have made their debut around the 1950s; this section looks at the
two wheelers which have over the years caught the imagination of the country. It was
in the year 1954 that the Indian government ordered for totaling number of 800
motorcycles to man the Pakistani borders. The bullets which were initially launched in
England as a 350cc bike and it was upgraded to 500cc a year or so later. These bikes
have remained unaltered, barring some cosmetic changes which have undergone over
the years. Thus one can say without much of the doubt that the 1955 Bullet was one of
the initial hits of the Indian two wheeler industries and till today it continues to be a
darling of the motorcycle enthusiasts. Enfield Bullet had a close competition with
another study bike named Rajdoot; as the bike was strong enough to handle the rough
Indian roads. The company had roped in Indian He-Man Dharmendra for the
promotion of the Bike. With more than 1.6 million vehicles on the road the Rajdoot
motorcycle was one of the initial hits of the earlier years of two wheeler industry in
the country. When heavy motorcycles were the order of the day a relatively lighter
bike had caught on the imagination of the Indian 2 wheeler user. Ind-Suzukia bike
launched by the then TVS Suzuki group was an instant hit. However the bike could
not sustain its initial success due to the high import content in the vehicle and less of
the localization. In Scooters Bajaj Chetak has been hugely responsible for adding
momentum, to the transport system of the country, till today it remains one of the
most successful brands to have come out of the Bajaj Stable. The scooter is named
after the Horse of Legendry Rana Pratap Singh; these sets of two wheels have become
a part of the Indian milieu and are often considered a representative of the Indian
middle class operation. Very few 2 wheelers have been able to emulate the success,
which Bajaj Chetak has achieved over the years. Similarly LML Motors enjoyed a
reasonable success with the launch of LML select which came with new age
technology and improved performance.
Today newer models of 2 wheeler are entering the market every day, slowly
pushing these names down the memory lane. However names like Chetak, Rajdoot
and Bullet will always find a mention in the history of 2 wheelers in the country.
About 2 wheelers:
The motorcycle has entered its third century, and the two wheeler has come a
long way from its origins as a bicycle with an engine. Its new celebrated in the
museums and is revered as a symbol of rebellion and freedom. With the meteoric rise
in gas prices in the first decade of 21 st century, many former riders are returning to
motorcycles to save on gas and to create less impact on the environment.
History:
The first motorized two wheeler was built by SYLVESTER HOWARD
ROPER of Massachusetts in 1867. The inventor demonstrated his steam powers
motorbike at fairs along the east coast. It featured hand grip twist throttle and a 2
cylinder engine fired by coal. It did not catch on. The German inventors Gottlieb
Daimler and Wilhelm May Bach produced the Reitwagen (Riding Car), the first gas
powered bike in 1885. The German Company Hildebrand & wolfmuller debuted the
first bikes for sale to the public in 1894. All the major motorcycle brands that are still
around today. Were founded in the period of 1902 to 1955. Triumph (1902),
Harley-Davidson (1903), Honda (1946), Suzuki (1952) Kawasaki (1954) and Yamaha
(1955).
Types:
Motorcycles are classified as either street or off-road. Off-road Bikes are built
to with stand the vagaries of travelling over unpaved terrain. There are 3 basic types
of Street motorcycles. A standard bike usually doesnt have the room of lots of
luggage or accessories and the rider is positioned upright with his knees below his
waist. Cruisers are larger, with lots of room for baggage and other extras. The cruiser
rider usually sits low in the saddle, reclined back a little, arms extended farther to the
handle bars. The third category, the Sport Bike usually has plastic fairing and is much
lighter faster and more maneuverable than standards and cruisers, the riding profile is
a lean towards the handle bars. Each of these categories has sub categories of
specialized motorbikes, including the sport tourer, which has more room for luggage
and a more upright rider profile.
Popularity:
Motorcycle sales worldwide grew by 6.5 percent during the economic
downturn of 2008. According to Bloomberg.com. The insurance institute for Highway
safety estimates that motorcycle registrations in the United States grew by 51 percent
between 2000 & 2005.
Safety:
Fatal accidents involving motorcycles are far higher than cars. Data from the
U.S department of Transportations 2005 Fatality Analysis Reporting System report
(the latest available of this writing) indicates there were 25.32 car crashes resulting in
a fatality per 100, 00 passenger cars in that year, compared to 85.93 fatalities per
100,00 re4gistered motorcycles. The biggest causes of motorcycle rider fatalities are
passenger vehicles making an illegal turn into the rider and riders taking turns too
wide and going off the road.
Fuel Efficiency:
The United States govt. does not require fuel emissions standards for
motorcycles and the industry does not have a standardized method for computing
miles per gallon. Modern motorcycles average around 50 miles per gallon.
Two Wheeler Models:
The two wheelers have played a pivotal role in the surging growth of the
Indian automobile industry. Over the years domestic sale of various brands of 2
wheelers has grown in large numbers. Even, in exports, the 2 wheelers have been able
to maximize the profit margin of various 2 wheelers manufacturers. There are mainly
3 models of 2 wheelers namely, Scooter & motorcycles & mopeds. In recent years, the
2 wheeler industry has witnessed a sea change. During the yesteryears the scooters
used to have about 50 % of the Market share and the rest were divided between the
motorcycles and mopeds. But now the trend indicates the people are referring
motorcycles more than the scooters. At present there is a huge demand for the
motorcycle models in India.
There are even equipped with more features for faster travel based upon the
engine displacements and power capacity motor cycles are further classified as ; Road
Bikes , Trial Bikes, Racing Bikes, & Touring Bikes. Most of the motorcycles in India
come with engine capacity of about 100cc to 250cc.
To be in the long run these companies are even adding more number of
features to these vehicles. Bike models become popular when they are as good in
appearance as in the performance. Two wheeler bike models in India also get popular
when they are in good price range along with other attractive features.
Bajaj autos exports were up 60% at 96000 units vs. 60000 unitsYOY. The
companys motorcycles sale grew 63 % at 27000 units while its 3 wheeler sales were
at 30000 units to 20000 units last year. up 52%the companys new Discover 150cc
sold 12000 units in May and the target for June is 25000 units. Bajaj auto expects its
exports to go up to 100000 units in June.
Hero Honda motors senior vice president marketing & Sales Anil Dua said the
14% growth in May is very satisfying, coming as it does over the high base of our
sales last year. We had significant contributions from segments resulting in this
achievement. The companys scooter Pleasure recorded sales of over 24000 units last
month, he added.
TVSs sales for motorcycle rose 26.94% to 67906 units from 53495 units in the
year ago period. The Company said its exports in May surged 62.07 % to 18046 units
against 11135 units in May 2009. Companys 3 wheeler sales soared over three fold to
2313 units in May from 707 units in the same month of last year.
Two wheelers by brands:
BAJAJ AUTO
HONDA MOTORCYCLE AND SCOOTERS INDIA PVT LTD
LML INDIA
SUZUKI MOTOR
MAHINDRA 2 WHEELERS
ELECTROT HERM
HERO ELECTRIC MONTO MOTORS
TVS MOTORS
HERO HONDA
KINETIC
ROYAL ENFIELD
YAMAHA MOTORS
Honda philosophy:
Corporate profile:
Honda Motor Co., Ltd. Operates under the basic principles of Respect for the
Individual and the 3Joys commonly expressed the Joy of Buying, The Joy of Selling
and The Joy of Creating. Respect for the Individual reflected the companies desire
to respect the unique character and ability of each individual person, trusting each
others as equal partners in order to do their best in any situation.
Based on this, The Three Joys expresses their belief and desire that each
person working in or coming into contact with the company, directly or through our
products, should share a sense of Joy through that experience.
In line with these basic principles, since its establishment in 1948, HONDA has
remained on the leading edge by creating new value and providing products of the
highest quality at a reasonable price, for worldwide customer satisfaction. In addition
the company has conducted its activities with a commitment to protecting the
environment and enhancing safety in a mobile society.
Honda began producing road Cars in 1960, mostly intended for the Japanese
Market. Though participating in the international Motorsport Honda was having
difficulty selling its automobiles in the United States. Build for Japanese buyers,
Hondas small cars had failed to gain the interest of American Buyers.
Honda Finally established a foothold in the American market in 1972 with the
introduction of the civic-larger than their previous models, but still small compared to
the typical American carjust as the 1970s energy crisis was impacting worldwide
economics. New emissions laws in the US, requiring American car makers to affix
expensive catalytic converters to exhaust systems, noticeably increased striker prices.
However Hondas introduction of the 1975 Civic CVCC, CVCC being a variation on
the stratified charge engine, allowed the Civic to pass emissions tests without a
catalytic converter.
In 1976, the Accord was immediately popular because of its economy and fun
to drive nature; Honda had found its niche in the United States. In 1982 Honda was
the first Japanese Car Manufacturer to build car plants in the US, starting with the
Accord plant in Marysville, Ohio. They now have plants in Marysville, Anna, and
East Liberty, as well as in Lincoln, Alabama (Honda Manufacturing of Alabama), and
Timmonsville South Carolina, and plan to open a new plant in Tallapoosa, Georgia.
Hondas North American and US head quarters are located in Torrance, California.
Hondas Canadian Civics is manufactured in their plant in Alliston, Ontario since
1985.
Honda was also the first Japanese automaker to introduce a separate luxury line
of vehicles. Created in 1986 and known as Acura, the line is made up of modified
versions of Honda Vehicles usually with more power and sportiness that their Honda
Counter Parts.
1989 saw a move that was set to revolutionalize the way car makers tuned their
engines. Honda launched their VTEC variable valve timing system in its production
car engines., which gave improved efficiency and performance across a border range
of engine speeds. one of the first of its kind is passenger vehicles, it worked on
premise of tuning one engine to operate at 2 different settings depending on load.
Normal driving would use a shorter cam lobe that resulted in more efficient
operation. A more aggressive, longer duration can engages when engine RPM reaches
a set point resulting in more power during hard acceleration. The driver gets the best
of both worlds; high efficiency and high power on demand. Many automakers have
introduced their own versions of variable valve timing. The technology is
Now standard across the whole Honda Range.
For the 2007 model year, Honda plans to improve the safety of its vehicles by
providing front seat side air bags, side-curtain airbags, and anti lock brakes as
standard equipment in all automobiles available in North America (except the Insight,
S2000, and Acura NSX, which will not have side curtain air bags). By 2006, Honda
plans to have a standard equipment vehicle safety assist and rollover sensors in all
light trucks, including the CR-V Odyssey, and Acura MDX. Honda also plans to make
its vehicles safer for pedestrians, with more safely designed hoods, hinges, frame
constructs and brake away wiper pivots.
Honda was found in the late 1940s as Japan struggled to rebuild following the
II-World War. Company founder Soichiro Honda first began manufacturing Piston
Rings before tuning his attention to inexpensive motorcycles. Mr. Honda has a
passion for engineering, and this became evident by the wild sales success of his
motorcycles in the 1960s and by competing head to head against the worlds best in
race tracks. Today, Honda is a juggernaut, offering class-leading machines in most
every category.
1928 Honda returns to Hamamatsu to open his own auto repair Shop.
Enamored with speed, he build his own race car.
1949 the company produces its first real otorcycle, powered by a 98cc two
stroke motor. When an employee sees the first one assembled and it is ridden
outside the factory, he says, it is like a dream. The name Dream was
adopted for the bike officially known as model D.
1951 Mr. Honda is infuriated by the noise smell and fumes from the 2 stroke
motorbikes (including his own) that crowd Japanese city streets. In response,
the company creates its first Four Stroke Motorcycle, the Dream E (146cc).
.
1952 Despite the fact thet he despises such primitive powerplants, Honda flirts
with his original notion of auxiliary motors for bicycles. The Club F (2 stroke,
50cc) clip-on motor is sold through thousands of independent bicycle shops
across Japan. It is only manufactured for 2 years, built it introduces the Cub
trade mark, which will be popular for decades in various guises.
1953 the Benly J (4 stroke, 90cc) is released. At least some of these were sold
with Benly tank-badges, and carried at Honda name on engine cases only.
The Benly series also lasted a long time, and ushered in an era of improved
performance. They were immediately popular with japans amateur racers.
1954 Soichiro Honda shares his own dream of success in Grand Prix
motorcycle racing. He writes, My child hood dream was to be a championof
motor racing with a machine built by myself. However before becoming
world champion, it is strongly required to establish a stable corporate structure,
provided with precise production fecilities and superior product design. From
this point of view we have been configuring on providing high quality products
to meet Japanese domestic condumer demand and we have not had enough
time to pour our efforts in motor cycle racing until no.... I here avow my
intention that I will participate in the TT race and I proclaim with my fellow
employees that I will pour all my energy and creative powers into winning.
Mr. Honda attended the Isle of Man races as an observer that year, paying
particular attention to the German-made NSU motorcycles that dominated the
125 and 250 classes. Although it is widely believed Honda copied these
machines, it is not true; the NSU racers were singles with bevel-drive camsnothing like the early Honda racers.
1959 Honda enters the famed Isle of Man TT races for the first time. The
company fields five machines in the 125 cc Ultra-light weight class. The
bikes are 125cc twins, of the type raced the previous year in Japanese national
competition. Naomi Tanaguchi achieves the teams the best TT results,
finishing sixth. Honda wins the manufacturers trophy in the class.
Honda opens American Honda Motor Co. in Los Angeles.
1961 Honda dominates both the 125cc and 250cc classes at the TT. Mike
Hailwood wins both races, with Hondas finishing 1 st through 5th positions in
each case. The Isle of Man Examiner newspaper says simply It was a
devastating win for the Orient.
1963 this year, Honda focuses on F-1 car racing, and the motorcycle racing
programme suffers. Sales of street bikes remain strong, however: the super
Cub is awarded the French Mode Cup: Honda opens its first overseas plant in
Belgium: Grey advertising unveils the famous You meet the nicest people on
a Honda campaign. Early the following year, Honda buys commercial time
in the Acadamy awards for a Nice People television and featuring the super
cub.
1968 19 years after the companys first 2 wheeler rolled out of the factory,
Honda produces its 10 millionth motorcycle.
1969 Honda unveiled the CB750 at the Tokyo Motor Show but it didnt hit
the market. It was the first market bike to come with Disk brakes.
1970 Honda entered four riders in the Daytona 200, but only one-Dick Mannfinished. It was a huge win for Honda in America.
1974 the first gold wing, the GL1000 is introduced at cologne. It reachs the
U.S market in 75. This was the first Japanese four stroke to be water cooled.
1978 in an effort to build a competitive four stroke motorcycle for the 500GP
World Championship, Honda produces the Oval Piston NR500. It was
effectively a 4 cylindered V-8 with 8 connecting rods and 32 valves.
1981 Honda Gold Wing production moves from Japan to a new factory in
OHIO.
1983 Freddie Spencer wins the 500cc World Championship. For the first time
Honda Wins the Blue Riband Championship.
1986 after a shaky start, the V-Four VF series of road bikes is redeemed
with the redesigned VFR750F Interceptor. Its gear drive out of the cams
once and for all banish cam drive and wear problems, and the model is
generally acknowledged as the Best All Round Road Bike for most of the
next ten years.
1987 the CBR600F Hurricane is Hondas first fully faired, four cylinder
street bike.
1990 the VFR750R aka RC30 finally arrives in the U.S three years after it is
first sold in Japan.
1991
1992 200 units of the legendary NR aka NR750 are produced. This is a street
legal version of the ill-fated NR 500 Grand Pix Racer. Which sells for a
breath taking of 60,000$
1993 the CBR900RR stuns the sport bike world. Designd by Tadao Baba,
the Fireblade combines the power of an open class motorcycle with the
weight handling of a 600 pounds.
1995 the radical EXP-2 two stroke 400cc wins its class in the Granada-Dakar
Rally. The bike is the proof of concept for a cleaner burning and more
powerful 2 stroke engine concept that uses a pivoting Valve to close the
exhaust port.
2001 Valentino Rossi eins the last ever 500cc World Championship on the
NSR500 two stroke.
2002 all change. Or not. Rossi wins the first World Championship in the
990cc MotoGP era, on the five-cylinder four stroke RC211V. Valentino Rossi
eins the last ever 500cc World Championship on the NSR500 two stroke.
2007 Honda is the first manufacturer to offer a motorcycle with air bag
crash protection.
2010 Honda introduces a 110 cc motorcycle CB Twister and it has won all
11 Awards mainly Indian motorcycle of the year IMOTY
BOARD OF DIRECTORS
Satoshi Aoki
Takanobu
Koichikondo
Scooters:
The Honda Activa is by far the most successful auto geared scooter in the
Indian Scooter Market and shares mechanicals with the partially fiber bodied Honda
Aviator and the completely fiber bodied Honda Dio. The Aviator also comes with an
optimal disc brake version that sports alloy wheels.
The Eterno is the lone geared scooter offered by Honda and finds significant
demand in certain regions thanks to its rock solid engine and excellent fuel efficiency.
ORGANIZATIONAL PROFILE
Sri K China Hanumantha Rao has desire to become the Honda Dealer. He worked
hard spending all his resources to get the dealership under the name of KATAKAM
HONDA in 29-09-2004 it was established.
The dealer is assisted by energetic dinemic enthusiastis and hardworking
employees. When the employees were asked whether the dealer always helps solving
their problems . even compensation point of view they are fair and proper. The dealer
of KATKAM HONDA discusses the problems connecting with the business with their
employees also.
When potential customer setup into the showroom, the dealer and the
employees receives them well, even if person steps out the showroom with out
placing an order, the dealer and employees give the person same respect which they
had given live when he entered the showroom.
They provide free services to HONDA BIKE customers. In case of
HONDA BIKE they provide total 4 services to the customers. All the 4 services are
free.
The Organization itself gives dates for servicing, is the date of servicing is
completed they remember the customers through a phone call. Their service towards
customers is very caring.
The warranty of Honda bikes is 2 years. Thus also provides paid charge
services with a little amount after free services.
In the competitive word of business for every product there is a lot of
competition in two wheelers.
Most of the people prefer two wheelers, which gives more mileage. People are
ready to spend at a time loans amount and prefer to spend was money in day-to-day
maintenance act also.
2. The honda company wants to introduce a unique product for all kinds of
customers.
3. They introduced products where technology and style come together in a
smooth way.
4. It is one and only leading company to produce a multi user products like Shine
and Activa.
HONDA MODELS:
HONDA MOTORCYCLES
s.n
o
MODEL
CUBIC
CAPACITY
250CC
150CC
Honda CB Twister
110CC
Honda CB Shine
125CC
Honda CB Unicorn
150CC
125CC
125CC
HONDA SCOOTERS
s.n
o
CUBIC
CAPACITY
MODEL
Honda Activa
110CC
Honda Dio
102CC
Honda Aviator
110CC
147.7CC
CB UNICORN DAZZLER
CB TWISTER
CB SHINE
CB UNICORN
CBF STUNNER
HONDA ACTIVA
HONDA DIO
HONDA AVIATOR
HONDA ETERNO
Dream Yuga Motorcycle of the Year upto 110cc - NDTV Car & Bike Awards, 2013
Motorcycle of the Year upto 115cc - Car & Bike India Awards
Compact Bike of the Year - CNBC TV18 OVERDRIVE 2013
CNB Viewers Choice Two Wheeler of the Year - NDTV Car & Bike Awards,
2013
CNB-AAA Creative TV Commercial of the year (2 Wheeler) - NDTV Car & Bike
Awards, 2013
Motorcycle of the Year upto 110cc - ET ZigWheels Awards 2012
CBR 150R
Motorsport
2012
Bike of the Year (upto 250cc) - Bloomberg UTV & AutoCar Awards
Motorcycle of the Year - AutoBild Golden Steering Awards
Bike of the Year (up to 250cc) - Car & Bike India Awards
Bike of the Year - Car & Bike India Awards
People's Choice Two-wheeler of the Year - Vicky.in Awards
Best Bike 2012 - Motor Vikatan Awards
Two-wheeler of the Year - Vicky.in Awards
Bike of the Year,Super Bike of the Year - Top Gear Malayalam
India Design Mark ( I Mark ) - India Design council
Brand Honda Manufacturer of the Year (two-wheeler category)- Car & Bike India Awards
Best BikeManufacturer 2012 - Motor Vikatan Awards 2012
2011 CB Twister
CB Twister
CB Twister
CB Twister
CB Twister
CB Twister
CB Twister
CB Twister
CB Unicorn
Motorcycle upto 160CC NDTV Car & Bike Awards 2011.
Dazzler
CB Unicorn
Sporty Motorcycle upto 180CC Zigwheels Awards .
Dazzler
VFR 1200F
VFR 1200F
Brand
CB1000R
Import Two - Wheeler of the Year NDTV Profit Car & Bike
Awards 2010
CB1000R
2010
CBF
Stunner
Aviator
Activa
2008 Aviator
CBF
Stunner
Activa
Brand
2007 Eterno
(Planman
Activa
(Planman
(TNS)
2006 Shine
2005 Unicorn
Unicorn
Eterno
(B.S.Motoring&
(TNS)
(B.S.Motoring &
2004 Eterno
2003 Dio
2002 Activa
2001 Activa
(BBC)
-HMSI & HSCI has been ranked on top in dealer satisfaction survey 2002-03
(TNS)
-Award for Environment Excellence 2002-03 (Greentech Foundation)