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Robert Panich: Senior Training Development Manager, SAP Trainer and Learning Management Systems

Mob: +61 (0) 424 102 603
Email: bobpanic@outlook.com
Web: www.knowsap.com

Motivated, driven,

dynamic and resourceful senior SAP trainer, training and learning management
systems architect and Training Development Manager. I start by identifying business training and
development needs, analyse the current state and develop the needs to support the future state of SAP
integration and transformation programs. I am highly experienced in the development of end user training,
technical training and development documentation and pathways, I am a leading Training and Human
Capital Training Systems Solutions Architect who is focused on delivering complex requirement gathering
and solution frameworks, processes, documentation and solutions to ensure every element of SAP and ERP
training and delivery is comprehensively covered.

I was the training and development lead for a variety of clients supporting staff and project team
members to build IP and knowledge in SAP PM, MM, HR, FICO ensuring a ROI on SAP investment
I managed all issues on projects as a central point of contact and work closely with key business and
project stakeholders to resolve
I create complex and rich templates, training environment strategies, writing standards, deliverables
and issues trackers to be used for Instructor Led Training (ILT) and Web Based Training (WBT)
I have developed ILT and WBT using development tools InfoPak, uPerform, Captivate and varied other
I developed and delivered comprehensive end user training curriculum based on the processes and
SAP modules being implemented
I work with functional and test teams to develop scenarios and test scripts for integration testing
I perform extensive training requirements audits (down to specific individuals vs. roles) and perform
extensive quality control review of training materials for adherence to standards
Key subject matter expert in SAP training and development and business analyst for Pharmaceuticals,
Utilities, heavy industry, mining, airline systems including: SAP systems support modelling and design
within ASAP best practice
Leading trainer, presenter, workshop facilitator, delivering group training sessions and one-on-one
training and development in SAP ERP modules including PM, MM, HP, PY, FICO

As an value add, I am hands on working with SAP Solution Manager, Basis Administration and ABAP
configuration and I interact closely with business stakeholders in order to understand the structure,
operation, policies, processes related to SAP solutions of the organisation and how training and
development strategies and solutions can be delivered in the most cost effective way and
comprehensively deliver knowledge and empowerment and reduce change resistance for SAP and ERP
Industry and Skills Summary
l Skills

Technology Architecture, Transformational Change Management SME, Portfolio

Manager, Business Enterprise Change Management, Stakeholder & Client
Relationship Management; Strategy Development; Business Enterprise
Architecture; Business Analysis; Transformation & Enterprise Release
Management; Organisational & Technical Operational Change management;
Business Process Engineering; Service Management; ITIL & ITSM Implementation
Methodologies: SABSA, Standard of Good Practice for Information Security, ISO
27001, Agile (5 years) SCRUM Master, Prince 2 (10 years), PMBOK (5 years),
Telstra TDP/Rapid (2 years)


ISO 27001, TOGAF, ADKAR, CMDB, SDLC, Clarity PPM, NET Frameworks 2.0;
Oracle FlexCube, Oracle OEM; Oracle forms, Microsoft Word, Microsoft Excel,
Microsoft Outlook, Change Management, BPR, ITIL, ISO, OBIEE, Oracle CRM, BI,
SAP Payroll, SAP Financials, SAP HR, SAP to Manfact migration, Oracle Business
Information Warehouse (BW), SAP Warehouse Management (WM), Pronto ERP,
Dynamics AX (3.0), Siebel CRM, TRIM Document Management Systems,
PeopleSoft ERP, Oracle ERP, GIS systems, CRM Siebel, .NET, SQL Server, Oracle,
Maximo, Stratus VOS, Websphere, Sales Force, J2EE, EMC SAN/NAS, Network and
server infrastructure, DMZ, VERITAS Clustering, Net Backup, CAD Systems.


Banking, Professional Services; Resources; Energy;

Insurance; Government; Utilities and Financial Services.


Current in progress:

Master of Business & Technology (MBT) Program UNSW

Associate Diploma of Information Systems - T.A.F.E
Training Development, Service Management & IT Support Diploma A.I.T.C
Sales & Customer Service Diploma - South Australian Sales Institute

Robert Panich: Senior Training Development Manager, SAP Trainer and Learning Management Systems
Mob: +61 (0) 424 102 603
Email: bobpanic@outlook.com
Web: www.knowsap.com

Training & Industry Contributions

Clarity Project Management training (Telstra)

RAPID Project Management Methodology Training - RAPID is Telstra's PM methodology based on
PMBOK and Prince2
Integral (SAP R3) Training Telstra project financial system

Key strengths

Key subject matter expert in SAP training and development and business analyst for Utilities SAP
systems support modelling and design within ASAP best practice
Leading trainer, presenter, workshop facilitator, delivering group training sessions and one-on-one
training and development in SAP ERP modules including PM, MM, HP, PY, FICO
Solid understanding and practical implementation of varied SAP administration and security
methodologies including Standard of Good Practice for Information Security, ISO 27001
SAP change management and development security Architecture commentator who has written a
number of whitepapers on IT security, risk management, planning, disaster recover and general
industry commentary
I am a leading training and development consultant on multi-million dollar business transformation,
change and planning programmes
I have solid, proven experience in delivering large, complex current and future state views and context
diagrams, data flow diagrams, extensive decision analysis, change impact analysis, business readiness
assessments, stakeholder analysis and readiness, development of future state organisational business
requirements, running extensive planning workshops and development of stakeholder communications
channels and excellent interpersonal and communication skills.

I have proven business analysis and change management experience relating to business process and
core enterprise applications and business process change and business systems support structures.

I have strong problem solving and root cause identification skills and posses effective functional
management style

Attention to detail and able to work to strict deadlines

Flair for harnessing and co-ordinating disparate stakeholder contributions to common goals
High team, proactive and result oriented approach.
Highly developed understanding of business systems in the use of major commercial software and
specialist business systems (Hogan, SabreSonic, Oracle FlexCube, SAP Finance, Primavera, SAP PM and
MM, Oracle ERP Suite, MS Project, Word, Excel etc).

Highly accomplished in oral and written communication and graphical presentation (swim-lanes,
business process flows, context diagrams)
Proven and demonstrated ability to co-ordinate and communicate training/development needs
effectively at all levels of management including project managers, subcontractors, engineering and
site personnel.
Career Overview
October 2014 March 2015: Solutions Architect Work Force Management Systems Emergency
Services Telecommunications Authority, (ESTA), Victoria

Developed and delivered fully integrated Workforce Management System (Aspect WFM) Solution
design and architecture, agreed and approved by the CIO and IT leadership within a tight 8 week
timeframe including Production, DR and Lab environments and associated SQL database

Design and architecture consulting for end user training and development solutions class design and
delivery using cloud based learning solutions
Nov 2013 October 2014: SAP ERP Blueprint Support and Development Training Design Manager SAP
SCM, ECC, POS DM, BI, DW and BPC - API (Priceline)
Delivery overview: I developed the most complete, end-to-end, SAP operational support and
development design document (projected to be a 500 page document) for internal API technology support
teams and support vendors. I have covered highly detailed sections on:

SAP training and delivery for support staff

SAP Knowledge base development and training/mentoring for all monitoring and alerting for all

Robert Panich: Senior Training Development Manager, SAP Trainer and Learning Management Systems
Mob: +61 (0) 424 102 603
Email: bobpanic@outlook.com
Web: www.knowsap.com

SAP API integrated technology systems (48 systems) covering Manhattan warehousing, IIB
(integration bus), BI and reporting
Defined the ASAP development methodology, the use of ChaRM and transport management for
releases and deployments
Solution Manger configuration, monitoring, alerting and operational support for BASIS
Administration with T Code level detail
Operational and functional Support for SAP, 1 st, 2nd and 3rd level support, SAP support team design,
super user service and design
Current and Future State support mapping and gap analysis
Highly detailed service catalogue for all SAP functions
RFQ and RFT documents for the selection of a SAP support vendor with all key support sections
mapped out

Jan 2013 November 2013: SAP Trainer SAP Human Capital Knowledge Development Solutions
Manager - NSW Education Department
Delivery overview: business analysis and training management and delivery for a multi-stream SAP
cutover and release for the multi million dollar LMBR program for Pre-Prod and Production deployments
covering: SAP Schools Finance, TAFE HR & PY, HANA and Master Data Load sequencing for over 2000
schools and 12 TAFE institutes. As the central SME for extensive cutover planning and execution of SAP
modules and environment code migrations including: ECC, BPC, BI, BW, HR and PY

Jan 2012 Jan 2013: Senior Training and Development Manager Virgin Airlines Australia
Delivery overview: responsible to ensure that the new Virgin booking system, SabreSonic architecture
was integrated with IIB SOA solution into Virgin was implemented effectively into the enterprise from a
business and end user development and training perspective (process design, business needs and gap
mapping, support needs analysis), change & transformation perspective conforming to BABoK best

Delivery of business transformation training development planning, change management and

workforce development management solutions.
Updating and analysis of business training and development needs and skills requirements
Delivered business process design document for airline booking system on time and within budget
Re-forecast remaining work and resource requirements to achieve requisite scheduled handover of
core SAP Finance and banking modules and integration of SabreSonic via SOA and Web interfaces
To analyse current change processes (strategy, people, process and technology) and recommend
business planning process improvements to Senior Leadership Team.

June 2011 Jan 2012: ERP Senior Trainer and Training (learning management) Development Manager
Delivery overview: I was the senior training, LDM development and HCM specialist, Change &
Transformation, for the $1 Billion NextGen Program (Oracle FlexCube Core Banking Platform integration
and UBank platform) and working with a team of 120 Oracle project delivery experts, senior management
stakeholders and 7 project managers.

Delivery of KYC and AML BI model compliance training, business process training and development, I
ran transformation development planning workshops and workforce training needs requirements
gathering and development management needs analysis.

I delivered a Program & Vendor Master Deployment & Change Schedule and impact assessment for the
program identifying key people and business process impacts.

Updating and analysis of change progress and reporting of change performance measurement.

Reforecast remaining work and resource requirements to achieve requisite scheduled handover of core
banking modules

I established BABoK best practice guidelines and implemented process design best practice for the

I delivered analysis on current change processes (strategy, people, process and technology) and
recommend planning/scheduling process improvements to Senior Leadership Team.

Feb 2007 to June 2011: Senior SAP MM/PM Trainer, Training and Delivery Manager - CitiPower, PowerCor
and SP AusNet (Via Satyam)

Robert Panich: Senior Training Development Manager, SAP Trainer and Learning Management Systems
Mob: +61 (0) 424 102 603
Email: bobpanic@outlook.com
Web: www.knowsap.com
Delivery Overview: I was responsible for the development and delivery of all SAP MM and PM training
needs analysis and planning, scheduling and:

Developed end user training curriculum for the areas of SD, MM, and FICO

Overall management of uPerform including administrative functions, writing standards, training and
support for teams of both consultants and client staff

Worked with and supported project team members in the development of training curriculum and
course materials including step by step instructions and simulations

Coordinated with functional teams, basis teams and testers to ensure the testing system and training
development systems were in sync

Developed work instructions/simulations using Captivate, InfoPak and uPerform in the areas of FICO,
HR, ESS, and MSS

I Supported the training team with issues encountered during development of training material

I managed and delivered training environments including data loads, data masking, transports, and

Key point of contact for testing and validating of work instructions for training modules
Lead BA role responsible for configuration of Oracle data warehouse, BI reporting and Siebel best
practice implementation, co-ordination, development and provision training within the utilities sector
on the deployment of smart meter technologies, development of mesh communication and IT
infrastructure, SCADA systems integration into DMS and HSM systems
Project Manage the implementation of an Executive Level Project Performance Reporting System
across all Victorian utilities sector covering: Major Capital Projects (Smart Meters, poles, substations,
SCADA systems, HSM and DMS), Minor Projects and Sustainment Engineering Projects
Creation and implementation of the Business Needs Management Database.
Project cost control using earned value principles for planning, scoping & budget control.
Maintenance of cash flow projections for $6 Billion of Planned Smart Meter deployments
Develop project cost and schedule performance reports providing analysis and recommendations.
Identification and resolution of project controls procedural deficiencies and improvements.

Maintenance and control of project cost accounts by currency

Dec 1998 to Feb 2007: Global SAP Training and Development Manager SAP PM, MM, BI Data
Architecture, SAP IS-U/CCS (2002) and Support Services Business Analyst Optus and Vodafone ASIA/Pacific Region - Satyam
Delivery Overview: For 10 years I was the global SAP Training and Development manager and SAP PM
and MM delivery solutions for Satyams global customers including: training and development services to a
number of Satyam global banking, finance and insurance (NAB, ANZ, Bank of India, Bank of Singapore,
Suncorp, AMP, AXA), Utilities and Heavy Industry clients.

Created a global training and development templates for SAP PM, MM, FICO, HR - writing styles and
standards document for all training deliverables
Development of advanced 1-on-1 training sessions for SAP PM/MM, FICO and HR
Performed QA on courses and content developed by the training team
Developed processes including prototyping of design and strategies
Developed standards documents
Provided training and support to a global team of 80,000 consultants and project team members
Developed WBT courses in uPerform
Created transactional based courses in the areas of PP, MM, SAP ECC (core) FICO and HR
Developed and managed the global training environment including: data loads, refresh schedule and
management of transports
Provided global training and support to all team members developing eLearning courses and Work
Developed simulations using varied tools Captivate etc.
Provided support to customers operating on software products designed to assist companies who have
implemented or in the process of implementing SAP R/3. All customers were Fortune 500 companies in
various industries.
Served as first point of contact for issues engaged while using software and providing solutions to
Assisted in the global SAP implementation by Satyam by developing testing scripts and configuration
deployment cutover schedules
I led the development and QA teams in testing of patches and software

Robert Panich: Senior Training Development Manager, SAP Trainer and Learning Management Systems
Mob: +61 (0) 424 102 603
Email: bobpanic@outlook.com
Web: www.knowsap.com
April 1991 to Feb 1998: SAP MM, PM Business Training and Delivery Designer and BA - BHP (Gas),
Oxiana Group
Delivery Overview: for almost 8 years I was solely responsible for delivery of SAP business analysis
support services for SAP Plant Maintenance (PM), SAP Material Maintenance (MM) and SAP human capital
(HR). I Delivered a number SAP MM integration, readiness and support analysis documents to Oxiana
Group, covering business operations across the state with plant maintenance, scheduling, establishment of
standardised business processes, SAP Maintenance product training across the organisation,
implementation definition and understanding the end to end delivery of minerals from mine to shipping
port by rail and road.

Training and Development Service Catalogue by Robert Panich

My Service


My Output/s and Deliverables


I am a highly approachable, charismatic,

dynamic communicator who is quick to
create lasting, win-win relationships with all
levels of management and staff

Who's Who Register - Spreadsheet

Initial discussion and


I organise and lead Workshops, Team

presentations and initiation discussions
I provide strategic leadership and advice on
core business processes, systems and
I manage and lead significant Business
Analysis and requirement gathering work

Workshop notes and findings are inputs to

Business Cases, Design and blueprint
Future Directions Recommendation Paper,
Strategy Document

Solutions Advice

I am experienced with a number of

technologies, IT and business systems, I
provide agnostic, measured, targeted and
independent advise with clear business
benefits analysis and ROI advise

Whitepapers, Direction Papers, Option Papers,

benefits analysis document, recommendation
Investment (ROI) analysis figures

Support design and

Service Architecture

Complex systems need complex support

structures, as a 20 year veteran who is
passionate about support this is a key
deliverable that I work for with clients. My
solutions are practical, ITIL aligned and best
practice support management solutions
that deliver instant results and embed a
culture of support into an organisation

Support Design Blueprint Document, Support

management processes, Support Process
Mapping, Support Gap Analysis, ITIL Aligned
Support Context Diagrams.


I spend considerable time with key business

stakeholders to understand needs, gaps,
future requirements and document and
budget those option in a central document
of reference
I create, manage and deliver highly detailed
and complex blueprint documents that
cover every aspect of the business solution
providing a central master document of
reference and ensure that solutions are
business needs
I develop highly detailed Business and
Technology Process documents ensuring
that the knowledge that is in the heads of
key business subject matter experts is
accurately documented and mapped

Recommendations Paper

I deliver project management services

aligned to Prince2 and PMBOK standards, I
have delivered major technology projects
for NAB, Adecco, Australia Post, Newcrest
Mining, Telstra and Satyam

Management Dashboards, Gives and Gets,

Schedule, Project Strategy, Project Plan,


Business Analysis


Design and Blueprint




Project Management

Diagrams, Business Process documents


Support Design Document, Systems Solutions

Design, Blueprint Documents

Swimlane Business process documents,

Business Systems Context Documents

Robert Panich: Senior Training Development Manager, SAP Trainer and Learning Management Systems
Mob: +61 (0) 424 102 603
Email: bobpanic@outlook.com
Web: www.knowsap.com
Project Management Leadership

Project manage resources, project support

and technical team resources, as required
and as per individual project arrangements.

Project Management Governance

Plan and processes developed for ongoing

project governance.

Project Governance Strategy, Governance

Guidelines and Processes Document


I am an accomplished Master Scheduler and

deliver highly detailed project and cutover
I am a proven Technical Cutover manager
delivering major business systems for
Bendigo Bank, NAB, AXA, AMP, Bank of
India, Singapore Bank, Satyam, Virgin
Airlines, Gold Coast University Hospital,
(wireless solutions), Telstra, Australia Post,
The Good Guys and API (Priceline group)

Master Schedule

Highly adept ant the creation and review of

RFQ's, RFT's, Contract for Services, Service
Levels, Contracts for Supply, Procurement
Tenders and Contracts I have delivered
significant contracts for Adecco, PowerCor
(SAP IS-U), API (Priceline), SP AusNet (Smart
meter Project and SAP IS-U integration). My
leading accomplishment is for Satyam
where I reviewed the final 500 page, $100
submission for NAB.

RFQ's, RFT's,

Cutover and Release


Tender and Contract

Advice for SAP

Cutover and Release Runsheet and Project