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Session # 11& 12
Operations Management
Operations Management
(Shashank Tilak)
Sujatha Menon-02
Diksha Bansal-10
RutaSalvi-12
Karan Sabnis-15
Shalaka Dabholkar-17
Kaustubh Godambe-28
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Vivek Mehta 04
Shrida Shah 14
Aniket Gupta 20
Nupur Kapur- 39
Nikita Ahuja 42
Dhiti Mer 59
Session # 11& 12
Operations Management
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Operations Management
breakdown and also to equalize production flow, since not all manufacturing units
produce at the same rate.
Finished Goods: They are the final products that are manufactured by the
organization for sale. The cycle goes from Raw Material-Work in Progress-Finished
Goods. They are the products for which the customer is paying a price in return for
the goods/services.
Maintenance, Repairs & Overhaul / Support Materials : This includes all the
spare, tools & components that are required during the manufacturing process. They
may not be the most important components, but they are essential & are required to
replace any of the worn out parts of any production machinery at all times at all levels
of production. These materials help to ensure that any machine which breaks down
can be brought back to working condition at earliest
2. Based on purpose or application of material
Cycle stock-The portion of total inventory that varies with lot size is the cycle stock.
Determination of how large the order should be and how long the gap between 2
orders should be is lot-sizing.
Two things are important in the cycle stock1. The lot size Q, varies directly with the time elapsed between orders. If the time
gap between 2 orders is 5 weeks then the stock lot size should be sufficient as
per the needs of the 5 weeks.
2. The longer the time between 2 orders the greater the cycle inventory must be.
Safety stock-To avoid customer service problems and the hidden costs of unavailable
components, companies hold safety stock. Safety stock inventory is surplus inventory
that protects against uncertainties in demands, lead time and supply changes.
Essentially this stock helps to meet demand for particular product when replenishment
from suppliers does not come through on time.
Anticipation stock-Inventory used to absorb the uneven rates of demand and supply
which businesses often face is the anticipation inventory. Eg a manufacturer of
lightings , anticipated the increase in demand before festivals like Diwali and
produces more stock of it .
Transit stock-Inventory items between one point and another in the supply chain is
the transit inventory. These are en-route goods or materials which are in the
ownership of the firm but in the possession of the carrier. They have left supply point
but have not arrived at consumption or destination point.
Hedging stock-Excess inventory kept on hand as buffer against contingent events and
particularly for fending off higher prices is called as the hedging stock. Businesses
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usually hold inventory to avoid from the ever fluctuating market price of inventories.
Thus, by having efficient and good inventory system, businesses can control their
inventory .
Reasons for Carrying Inventory:
1. Pure Engineering / Business Related:
a. Economies of Scale: The reasons may be purely economical tTo gain economies of
scales order in bulk quantities so as to obtain the goods at the lowest possible rates so
that adequate margin can be earned and the low cost benefit can be provided to the
customers/retailer as well. e.g. when we buy a 500 kg steel when our monthly
requirement is 10 tons its too costly, so directly getting 10 tons truck and loading all
together would be much cheaper as transportation plays an important role in the cost.
Another example can be that of a medical store where in medicines are ordered in
bulk quantities in order to avail higher discounts
b. Continuity of Flow: to ensure continuous flow of materials inventory is
maintained so that the production process is not stopped or paused due to nonavailability of materials. Any stoppage of production within the plant or at customer
end will mean additional costs for change over to another and unplanned product.
This means additional order setup costs. In addition other material which was ordered
along with the shortage material will lie unused. It causes unnecessary build up of
WIP. All these reasons increase costs for the organization. This is kept in mind so that
the product is always available to the customer whenever he demands & that he
doesnt shift to another brand due to non-availability. (opportunity cost lost)
c. Risk Management / Non-Availability: there may be some Sometimes when the
materials may not be available at the time of need due to the lack of availability of the
materials. Under such circumstances, the companies may prefer to keep a greater
inventory just in case if they fall short of materials before the projected date of
completion of materials. The cost of non-availability = cost of carrying inventory. It
affects the customers confidence in the organization. So the risk here is that our
customer may shift to some other brand & we may loose on the customer. Eg: In case
a customer goes to buy Colgate toothpaste in a store, and finds it out of stock then
rather than waiting he would buy Pepsodent. Thus this is loss of opportunity for
Colgate
2. Financial Risks:
a. Price Fluctuations: there are some materials whose prices keep fluctuating
regularly over time. In case the company wants to safe-guard itself against such
drastic price changes, it may prefer to maintain a buffer stock of inventory so as to
protect itself from the price fluctuations & in turn not affect its production costs. If the
cost of the products goes down its fine but the time it shoots sky high it becomes a
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Benefit Items:
1. Availability: the availability of the materials on time will ensure timely production
procedures and ensure timely completion of production & delivery of goods to the
customers as and when demand , causing customer satisfaction. It would also avoid
loss of opportunity costs.
2. Service: timely availability of inventory will enable the companies to fulfil service
orders on time, without any kind of delays or non-delivery of order.
3. Quality: having adequate levels of inventory, the company is able ensure consistent
performance at standard production settings which helps to provide quality products
and services to its customers and attain customer satisfaction & customer loyalty due
to timely and accurate service.
4. Risk: keeping a certain level of inventory, it enables the company to cover risks of
non-availability or price fluctuations of the materials. These safe guards the company
against drastic market changes and price fluctuations. Thus it helps to cushion itself
against such phenomenon.
The economies of scale revolve around these factors. The returns on account of these
benefits should be better than RIR (Rate of Internal Return) or IRR (Internal Rate of
Return) and the (ROCE) Return on capital employed. It is the managers job to
balance between the cost and benefits. The cost incurred should be such that it is
proportionate to the benefits or returns. Benefits expressed as percentage of costs
should give a ratio better than RIR or IRR.
How To Get Good Returns:
1. Ensure No Idling Of Inventory:
a. Order in Time No Stock Out / Excess: the company should be able to anticipate or
predict how much quantity of materials they will be requiring and maintain an
inventory level in line with anticipated demands. Over projecting/Overstocking will
result in keeping excess inventory levels which will not only increase the cost for the
organization by having higher carrying cost but might also lead to obsolescence of the
inventory over a period of time. Under projecting/Stock-out might result in falling
short of meeting customer demands, which may affect the brand image.
b. Use Up In Good Time Risk Handling: the company should be able to use up the
inventory levels in a reasonable time to avoid the inventory from becoming obsolete
and useless for further use future consumption. This way it the company should be
able to handle the risk of keeping high inventory levels.
c. Consider Demand - Supply Patterns: the company should keep in mind the demand
and supply cycle particularly seasonal demand patterns of the product and maintain
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inventory on those basis. There is no point in keeping high levels of inventory if there
is no demand during a particular time of the year, it will only increase the cost for the
organization. Eg: Marigold Flower is extensively used in festival seasons like ganpati
and diwali, thus the vendors should keep higher stock considering high demand and a
moderate stock during off-season.
2. Measure Of Success:
a. Ratio of (Total Usage/Stock Turnsat the end of particular period): the organization
should be able to measure the ratio of total usage / stock at end of a particular period.
This represents inventory turnover ratio. It basically means how many times in a year
is your total inventory being replenished.
b. Compare with Similar Situations: once having attained the turnover ratios, the
company should then compare it with the industry leader, the company that has
benchmarked in that particular industry. Example: Toyota & other brands- the amount
of time the car spends at the dealers showroom is 28:98 days.
c. Measure How Well Inventory is Used: having achieved the ratios and compared it
with the industry leader, the company should now measure how it is performing
against the industry standards and in comparison to the industry leader.
How To Manage Inventory?
Core Functions:
a. Stock Keeping & Tracking: the basic function of inventory is to maintain stocks
and tracking the usage of inventory. As and when the stock diminishes, the inventory
management team will re-order and bring the inventory level to the desired level.
b. Ensure Availability: the way to manage the inventory is to ensure ready availability
to the production or sales function for processing or selling to customer as and when
required by them.
c. Maintain Budgets: keeping adequate levels of inventory beforehand will ensure that
the company doesnt over-spend or under-spend on inventory alone. It helps in being
in line with the budget of the company. Budgets will be covering different heads such
as cost of inventory build up, amount spent on wages, warehousing and related costs
etc.
d. Space Utilization: ensuring adequate levels of inventory helps to utilize the
available space to its full potential and help reduce costs. Fuller utilization lowers the
cost of carrying the inventory.
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e. Order Cycles: managing inventory properly will enable the organization to maintain
the time & quality cycle. They will perform at their best levels and ensure quality and
timely delivery.
f. Cost/Benefit Balance: managing inventory properly will enable the companies to
have a trade-off with the cost and benefits attached with maintaining inventory. They
will be able to reduce the cost and increase the benefits. Benefits must be
proportionate to total cost incurred as elaborated above. This ratio has to be better
than IRR or RIR.
Supply Risks:
a. Uncertainty in Quality: the suppliers cannot always provide us with the same
quality of goods over a long period of time. There are bound are bound to be times
when the organizations may not accept the quality nor has stringent norms for quality
of products required by them. Any production or other supply process will have some
underlying statistical pattern. Based on such pattern there is a valid possibility that
product quality may not meet desired level at certain points.
b. Uncertainty in Quantity: the suppliers cannot provide us with the exact quantity of
the materials ordered by us. There may be times when there will be the order received
iswould be lesser than what the company originally ordered for. This is also similar to
above variation in quality of product.
c. Uncertainty in Lead Time: not always will the supplier will make a prompt delivery
of goods. There may be delays due to various reasons such as natural calamities,
inadequate infrastructure facilities, delays in transport etc.
d.Price: the suppliers will not always provide us the materials at the same cost. The
supplier may increase the price by hoarding the goods when there is a scarcity of
goods.
e.Fluctuations: the seller may frequently change his prices of raw materials in line
with the on-going market trends of demand & supply.
f. Transit Risks: there is a considerable amount of risk involved in the transportation of
raw materials from one place to another.
Consumption Risks:
a.Demand Changes:
i. Early/Late: irregular consumption patterns affect the inventory holding. Consuming
is early, before time or taking too much of time to be able to finish the inventory will
affect the carrying cost. The customers may ask for the goods to be delivered early or
late.
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ii.High/Low: sudden highs and lows in the demand will affect the amount of
inventory to be held by the organization in the normal course of business.
iii.New/Old: the problem of keeping a track of old and new inventory may pose as a
problem. It is difficult to keep a track on which inventory came first and which came
in last. For this purpose, inventory methods such as LIFO (last in first out ) & FIFO
( first in first out ) must be followed.
Inventory performance
Based on effective usage
Inventory Turns
Inventory turns or inventory turnover reflects how frequently a company flushes
inventory from its system within a given financial reporting period. The measure can
be computed for any type of inventory
Salesof goods
Inventory turn=
Inventory
This ratio shows how many times a company's inventory is sold and replaced over a
period. The days in the period can then be divided by the inventory turnover formula
to calculate the days it takes to sell the inventory on hand or "inventory turnover
days."
The following link points to a real world example of Inventory Turns of Coca-cola.
For eg. Dell has a turnover of 50 crores times in every year.
For Competitive Analysis with Peer Group: A company doesn't exist in a vacuum.
Determining how the metrics compare to the competitors' gives a way to judge
whether the inventory control meets the industry norm, falls short or exceeds it.
Inventory performance does not highlight the benefit of the inventory. i.e why should
you carry this inventory.
Based on Customer ServiceFill Rate: The item fill rate is the percentage of items a customer ordered that a
company was able to ship. Lower the ratio, the poorer the inventory performance. It is
for the items ordered i.e how many items the company was able to fulfil in full
quantity and on time.
Number of items fulfilled: The number of items of the order available in the inventory
and provided to the customer constitutes the number of items fulfilled.
Perfect order metric: The Perfect Order Measure calculates the error-free rate of each
stage of a Purchase Order. It looks at total number of line items of an order that have
been delivered in full on due date and divides this number by total number of items on
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order. This is an indication of how well the organization is able to meet range of
customer needs over a period of time.
Duration of shortage: The implication may depend on the duration of the shortage.
Obviously a shortage condition that lasts for 3 months is much worse than shortage
that lasts for only 6 hours.
Severity and implication of shortage: The performance metric measures how many
customers ask for an item, then go elsewhere because a manufacturer does not have it
in stock. Also, if there is any shortage, it measures what effect it had on the order.
This effect is best understood in terms of additional costs that the customer or supplier
may have to incur because of shortage.
Management issuesThis discussion pertains only to independent demand items. In case of dependent
demand items order size or timing will depend only on the item / product that
needs such dependent demand items. For instance number of tyres required in a
car manufacturing plant will depend on number of cars produced. Hence Tyres
is considered as dependent demand item. Whereas number of cars produced will
depend only on customer orders. Hence car is considered as independent
demand item.
Decisions for Independent Demand Items- i.e. each order in that list is not going to
depend on any other order in that list & this would be determined by
Quantity to order: The amount of quantity to be ordered constitutes Q
For eg. When you have to fill petrol in bike, you decide on how much to fill
depending on the tank capacity of the bike.
Timing of order: The time intervals at which the new order is to be placed is the
timing of order.
Reorder Points R: The minimum level of the inventory at which the new order needs
to be placed constitutes the reorder point.
Decision point T: The points at which major decisions of placing new orders are taken
constitutes the decision point. For most part this is related to Re Order Point or ROP
for the product.
Stock S: The quantity of inventory present in the warehouse is know as constitutes
the stock.
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Fixed Q
Variable S
Variable R
Q,R
S,R
Fixed T
Q,T
S,T
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PERIODIC REVIEW
In periodic review system, a record is maintained in which all the changes in the
inventory levels are added periodically. The drawback of this system is that inventory
is not being checked until the review system.
Inventory Levels- Periodic Review
The formula for calculating the quantity to order is:
Target Level=Demand During Lead Time + Demand during review period + Safety
stock
T = D(R+L) + SS
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T=Target Inventory Level, D=Demand per unit time, R= Review period, L=Lead
time, SS=Safety stock level
Order Quantity= Target Level-On hand Quantity
= T-I
Usage of Periodic Reviews
The aim of the Periodic Review System is to maintain the inventory levels and
iensure a continuous supply.
MRP II
MRP-II means manufacturing resources planning. MRP-II system co-ordinates
sales, purchasing, manufacturing, finance , engineering by adopting a focal production
plan & by using one unifieds data base to plan & update the activities in all system. It
was suggested by Oliver WightJoseph Orlicky of IBM.
MRP determine how many components are required, when they are required
in order to meet master schedule. It helps to procure material as and when needed
based on the lead time required for delivery of component & thus avoid excessive
build up of inventory.
Hence, it was defined as a method for the effective planning of all resources
of a manufacturing company. Ideally, it addresses operational planning in units,
financial planning in dollars, and has a simulation capacity to answer what-if
questions..
This classification is primarily used in Made to order(MTO) or Engineered
to order(ETO) environment. Every production order & design is lean unique & then
we have to design each of those requirements for a particular application operation for
one particular customer or for one particular product made. Hence, there is some
uncertainty risk & could always lead to errors. Hence, all these variations need to
factor in, and adjustments may be required in the components / product, quantity /
sets, time of deployment ed,or any other various resources required as they will vary
considerably.
Every material has to be planned individually. Materials are procured/sourced
either from vender or manufacturer as and when required by the company giving them
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flexibility who are willing to carry out the production process as per the Companys
requirement even if required for a large or small quantity. or in house manufacture.
Many a times there is no choice. Company have to enter into a partnership
with somebody who is the sole source for supply of processed raw material. Delay in
the process can lead to huge losses for the company on a daily basis. Hence, the
company has to draw specifications to be followed, allow effort, time cost any
variations in these clauses so that the company & the suppliers can share both the
benefits as well as the risk involved. This is called procurement or sourcing.
The material deployed may be special (equipments/materials) and hence, the
project manufacturing department must make adequate arrangements for its storage,
management depending on when it will be useful or required for a particular
manufacturing activity.
It is best to procure some extra material to meet the uncertainty. As the
speciafications are as per customer order so company cannot go back and manufacture
at the last moment. However, disposal of this extra material needs to be taken care of
in a responsible manner. The disposal of materials may happen on site.
MATERIALS IN PROJECT ENVIRONMENT
The Delivery lead time for an ETO to deliver its products to the customer
includes the following:
1.
2.
3.
4.
5.
Design
Purchase
Make
Assemble
Ship
Business Drivers:
In a Project environment the key business drivers would include:
1. Ascertaining the clients requirements & freezing them.
2. Based on these requirements prepare & fix individual designs of each
component
3. Organise the material required based on these designs prepared (requirements
may vary for different materials)
4. Allow these materials to flow correctly so that everything is done on time
Actions & controls required based on the business drivers:
1. Procure the materials based on their requirements & design them
2. Build the individual components
3. Track their capacities
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4. Ensure compliance with the standard objectives set for the project
(requirements of the project)
For any project there will be certain activities or certain stages in the
production process, and each activity will have a certain Base material to start with.
The base materials should be available at right point of time, at the right place and in
definite quantity. If the materials are not available at right time the whole process gets
disturbed and there is wastage of time. Similarly if the quantity of material is less then
the process stops again and if its more than the required cost of keeping inventories
increases.
Each project is meant to satisfy certain basis requirements i.e. quality, performance
and any other physical or other characteristics. Most of the time Different components
come from different vendors or manufacturers and are assembled later. These
components may also be delivered in parts and then assembled in the end.
We also need to consider the lead time in transport as different materials may come
from different vendors or manufacturers and they should be synchronised properly so
that they are available at the right point of time to avoid delay.
Replacement systems
cycle counting
customer service
engineering priorities
Investment decisions.
These factors are important for fast moving slow moving non-moving low
tail items, it is important in the distribution industry.
Bill of Material (BOM)
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Computation of the raw materials and component requirements for end products listed
in the schedule is done by theon basis of product structure. The product structure is
specified by the bill of materials which is listing of components parts and subassemblies that make up each product. A file which lists all assemblies together is the
bill of materials file. The structure of an assembled product can be pictured. The
structure of an assembled product can be pictured by taking a simple product in which
a group of individual components make up two sub-assemblies which in turn make up
the product. The product structure is in the form of a pyramid in which lower level
feeding into the levels above the item at each successively high a level are called the
parents of items in the level are called the parents of items in the level directly below.
Sample of BOM and Components: (Refer slide no. 10)
To make 1 A, we need 2 pieces of B, 4 pieces of C and 3 pieces of D. To make 1 C,
we need 2 of G. Similarly to make 1B, we need 2 pieces of E and 1 of F and to make
1 E, we need 4 of G, 3 of F and 2 of H.
What is the number of G in one A?
For 1A we need 2Bs and 4Cs and 3 Ds. But Gs are present only in B and C. For each
B we need 2Es and for each C we need 2Gs and for each E we need 4Gs.
Therefore,
For 1B, 2x4Gs= 8Gs
For 1A, 2x8Gs + 4x2Gs = 16Gs + 8Gs = 24Gs
Adding the Offsetting for Time(Refer slide no. 11)
Consider we need to make and deliver a table on 29th which consists of the top, legs
nuts, screws, etc. We know it takes 2 days to assemble the table and we have to
deliver it on the 29th then all components must be brought by 27th. On the 26th,order
for hard ware kit is placed is needed for the final assembly on the 27th.
The wood and laminate require cutting and the glue needs to be bought which takes 4
days to fix these things together. So we need it 4 days before 27th i.e. 23rd. The slide
the 22nd is to account for a weekend when no work takes place. Need 1 day to buy
everything, so we need to buy on 21st but the seller of the material will need1 day to
supply the material. Therefore, the order is placed 20th .
External Lead Time
The components of delivery lead time are design and procedure, make, schedule,
order and confirm and paper work. It is not necessary for the components of delivery
lead time to follow the same sequence. These are all that are needed for the project.
The delivery lead time is the time required for designing, procuring, making,
scheduling, etc which is not under our control.
Calculations & Logic MRP( As per the given table in the notes)
Period: It indicates time that can vary in length from a day to a week or a
quarter or even longer. The period is also called as time bucket. The most
widely used time bucket is one week. It indicates overall time for which entire
material / resource plan is calculated.
Gross requirement: Gives the future usage or demand for items.
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Scheduled receipt: This row shows the quantity that have already been
ordered & when in which period we expect them to receive be completed.
PAB (projected available balance): Quantity we expect to be available at the
end of the day period or in other words the quantity of components left/not
used in previous particular period..
Planned order receipt: : Quantity of inventory received in current period based
on our planned order release.(the time difference between period of planned
order receipt and planned order release will depend on delivery lead time.)
Inventory in hand indicates available balance from previous planning period.
Planned order release:
The quantity of inventory required will be ordered in a certain period which
depends on the delivery lead time.
Ex. If we require the inventory(say 30 pieces) in 4th week and delivery lead
time is 2 week then we need to release the order in 2nd week(of quantity 30
pieces).
Indicates available balance whenever inventory in hand shows a quantity insufficient
to satisfy gross requirement.
manage with minimal inventory and orders i.e. too much excess stock is not
required to be kept which in turn helps to reduce the storage cost.:
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Replacement systems
cycle counting
customer service
engineering priorities
Investment decisions.
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Vital parts are Gasket & Valve as they are required for building pressure in
cooker. Essential part is handle to lift the cooker and Desirable part is spare handle on
the opposite site which make it easier to handle the cooker.
3. FSN Fast, Slow & Non moving : For sales anddistribution operations.
References:
A modern Approach to Operations Management - Dr. Ram Naresh Roy
Operations Management Norman Gaither & Greg Frazier
http://beginnersinvest.about.com/od/analyzingabalancesheet/a/inventoryturns.htm
http://www.businessdictionary.com/definition/order-processingtime.html#ixzz2dxKPpL6j
http://www.bms.co.in/explain-the-different-types-of-inventories/
http://smallbusiness.chron.com/anticipation-inventory-20839.html
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