Qu es el archivo de la Productinformation.

pit file & adlmPITSet

ProductInformation error?

El archivo Productinformation.pit es como una hoja de clculo Excel y registra todos los 2010 y 2011 los productos
de Autodesk instalados en su ordenador. Este archivo estar presente si instala las versiones independientes o de
red del software.

En algunas entradas anteriores, para resolver este error, debe eliminar el archivo Productinformation.pit para instalar
el producto de Autodesk. El problema potencial es que va a hacer que todos sus otros productos de Autodesk
instalados en el equipo para no lanzar.
He aqu un ejemplo de escenario:
AutoCAD Civil 3D 2010 est instalado en su ordenador.
Est intentando instalar AutoCAD Civil 3D 2011 y se obtiene el siguiente error:
Fallo en la instalacin: 1: 5 2: adlmPITSetProductInformation fallado. 03:09
Mueva el archivo ProductInformation.pit en:
Vista / Windows 7 - C: \ Datos de programa \ Autodesk \ AdLM \ pit-2010 o
Windows XP - C: \ Documents and Settings \ All Users \ Datos de programa \ Autodesk \ ADLM \ pit-2010
Usted debe ser capaz de instalar AutoCAD Civil 3D 2011.
Tambin debe ser capaz de ejecutar AutoCAD Civil 3D 2011. Cuando intenta ejecutar AutoCAD Civil 3D 2010,
no va a funcionar, y en este caso, el AutoCAD Civil 3D 2010 pantalla de presentacin se van a plantear y luego
simplemente desaparecen.
Mueva el archivo ProductInformation.pit en:
Vista / Windows 7 - C: \ Datos de programa \ Autodesk \ AdLM \ pit-2011 o
Windows XP - C: \ Documents and Settings \ All Users \ Datos de programa \ Autodesk \ ADLM \ pit-2011
El cliente tena en la red de un equipo con una versin de trabajo de AutoCAD Civil 3D 2010 y AutoCAD 3D 2011
con el nmero correcto autnomo de varios puestos de serie por lo que se traslad el trabajo
"ProductInformation.pit" archivo en la computadora que no funciona y ha funcionado .
El ordenador que no funciona tenan las siguientes carpetas:
C: \ Datos de programa \ Autodesk \ AdLM \ pit-2010 -> Productinformation.pit archivo para slo 2010
C: \ Datos de programa \ Autodesk \ AdLM \ pit-2011 -> Productinformation.pit archivo para slo 2011
C: \ Datos de programa \ Autodesk \ AdLM \ -> Productinformation.pit archivo del sistema de trabajo que contena
informacin para AutoCAD Civil 3D 2010 y 2011.
Nos ahorramos un poco de tiempo porque la solucin tpica hubiera sido mover / borrar el archivo
Productinformation.pit, desinstale todo el software y luego y luego volver a instalar todo el software.
Echa un vistazo a los puestos siguientes para ms informacin:

What is the Productinformation.pit file &

adlmPITSetProductInformation error?
The Productinformation.pit file is like an Excel spreadsheet and it records all the 2010 & 2011 Autodesk products
installed on your computer. This file will be present if you install the Standalone or Network versions of the software.

In some older posts, to resolve this error, you would remove the Productinformation.pit file to install the Autodesk
product. The problem potentially is that it will cause all your other Autodesk products installed on the computer to not
launch.
Here is an example scenario:

AutoCAD Civil 3D 2010 is installed on your computer.

You are trying to install AutoCAD Civil 3D 2011 and you get the following error:
Install failed: 1: 5 2: adlmPITSetProductInformation failed. 3:9

Move the ProductInformation.pit file into:

Vista/Windows 7 - C:\ProgramData\Autodesk\Adlm\pit-2010 or
Windows XP - C:\Documents and Settings\All Users\Application Data\Autodesk\ADLM\pit-2010

You should be able to install AutoCAD Civil 3D 2011.

You should also be able to run AutoCAD Civil 3D 2011. When you try to run AutoCAD Civil 3D 2010, it will
not run and in this case, the AutoCAD Civil 3D 2010 splash screen will come up and then just disappear.

Move the ProductInformation.pit file into:

Vista/Windows 7 - C:\ProgramData\Autodesk\Adlm\pit-2011 or
Windows XP - C:\Documents and Settings\All Users\Application Data\Autodesk\ADLM\pit-2011

The customer had on the network a computer with a working version of AutoCAD Civil 3D 2010 & AutoCAD
3D 2011 with the correct multi-seat Standalone serial number so we moved the working
ProductInformation.pit file onto the non-working computer and it worked.

The non-working computer had the following folders:

C:\ProgramData\Autodesk\Adlm\pit-2010 -> Productinformation.pit file for only 2010
C:\ProgramData\Autodesk\Adlm\pit-2011 -> Productinformation.pit file for only 2011
C:\ProgramData\Autodesk\Adlm\ -> Productinformation.pit file from working system that contained
information for AutoCAD Civil 3D 2010 & 2011.

We saved a bit of time because the typical workaround would have been to move/delete the Productinformation.pit
file, uninstall all your software and then and then re-install all your software.
Check out the following posts for more information:

2011: Resolving installation issues with a clean install

of AutoCAD Civil 3D
Issue
There are instances when you may experience problems or issues with the original installation
of AutoCAD Civil 3D 2011. In these cases, it is strongly recommended that you completely
remove AutoCAD Civil 3D 2011 from the system and then perform a new installation on the
system.

Solution
To uninstall AutoCAD Civil 3D 2011 and remove any remnants of this product from the
system, follow these steps:
Important! Back up any existing custom Civil 3D 2011 files before you implement the following
procedures. Also, be sure to uninstall all other applications or extensions that work on top of
Civil 3D 2011 prior to uninstalling Civil 3D.
To uninstall AutoCAD Civil 3D 2011
1.
2.

Click Start menu (Windows) > Settings > Control Panel.

In Control Panel, open Add or Remove Programs (Windows XP), or Programs and
Features (Windows Vista & Windows 7).
3.
NOTE: These programs will need to be removed in this specific order. In the Add or
Remove Programs (Programs and Features) dialog box, first find and select:
Autodesk Material Library 2011 Base Image Library then click Remove/Uninstall.
Autodesk Material Library 2011 and click Remove/Uninstall.
AutoCAD Civil 3D 2011 and click Add/Remove (on Windows XP, click Remove).

4.

Click Yes when prompted to confirm that you want to completely remove the application
and all of its components.
5.
If you are prompted to remove shared files, click No to All, and then click Yes when
prompted for confirmation to proceed.
6.
After the uninstall procedure has completed, click OK.
7.
Restart the computer.
To remove any remaining AutoCAD Civil 3D 2011 files
1. Using Windows Explorer, delete the following Civil 3D 2011 installation folder:
Windows XP, Windows Vista, and Windows 7 (32-bit)
C:\Program Files\Autodesk\AutoCAD Civil 3D 2011
Windows XP, Windows Vista, and Windows 7 (64-bit)
C:\Program Files\Autodesk\AutoCAD Civil 3D 2011
Note: If your operating system is configured to store theProgram Files folder on a drive other
than the C drive, adjust the file path accordingly.
2. Delete the following folders:
Windows XP

C:\Documents and Settings\All Users\Application Data\Autodesk\C3D 2011

C:\Documents and Settings\<user>\Application Data\Autodesk\C3D 2011

C:\Documents and Settings\<user>\Local Settings\Application Data\Autodesk\C3D

2011

Windows Vista & Windows 7

C:\Users\<user>\AppData\Roaming\Autodesk\C3D 2011

C:\Users\<user>\AppData\Local\Autodesk\C3D 2011

C:\ProgramData\Autodesk\AutoCAD Civil 3D 2011

C:\Users\BKPROYCONST\AppData\Local\Temp

Note: You need to delete these folders for each Windows user account.
To remove any Civil 3D 2011 entries that remain in the Windows registry
Warning! Problems caused by improperly editing the Windows registry could render your
computer operating system unusable. Microsoft provides a wealth of critical information that
you need to know about the registry in the Microsoft Knowledge Base
at http://support.microsoft.com/support.

Use the Microsoft Registry Editor only at your own risk and only after backing up the registry
as well as the system.dat and user.dat files as outlined for your operating system in the
Microsoft Knowledge Base and in the related solution, TS66513. Additional information about
the registry is also contained in the Help topics in the Microsoft Registry Editor.
1.
2.
3.
4.
o
o

Log on to the computer as a member of the Local Administrators group.

Click Start menu (Windows) > Run.
In the Run dialog box, enter regedit and click OK.
In the Registry Editor, locate the following subkeys and delete them:
HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R18.1\ACAD-9000:409
HKEY_LOCAL_MACHINE\Software\Autodesk\AutoCAD\R18.1\ACAD9000:409

Close the Registry Editor.

Restart the computer.

AutoCAD Civil 3D 2011 has now been completely removed from your computer.
Before reinstalling AutoCAD Civil 3D 2011
1. In Windows Explorer, delete the contents of your Windows Tempfolder. You can
locate the Temp folder by entering %TEMP% in the Address bar of Windows Explorer.
2. Use the End Task feature to end any anti-virus programs.
Note: Disabling anti-virus programs from the system tray may not be sufficient. Virus checking
programs may block certain activities that are seen as suspicious (for example, accessing the
registry, adding, removing, and updating DLL files, and so on), even though these activities are
common when installing or removing programs.
Several anti-virus programs can be disabled by right-clicking the taskbar icon and selecting
Disable from the shortcut menu. For more information about disabling your anti-virus software,
refer to the vendor of that software.
Important! It is important that you not only disable the anti-virus software but also use the End
Task feature to end the anti-virus software.
To verify that an anti-virus program is not running in the background as a TSR (Terminate and
Stay Resident Program)
Press CTRL+ALT+DELETE.
Click Task Manager.
In Task Manager, click the Processes tab.
Select the process for the anti-virus program, and then click End Process.

Now, you can reinstall AutoCAD Civil 3D 2011 on the computer.

Licensing: The security system (Softlock license manager) is not

functioning or is improperly installed
you have corrupted installation of an Autodesk program or if you have tweaked the registry
to change the license method
You might see the following error when starting the Autodesk program.
"The security system (Softlock license manager) is not functioning or is improperly
installed"
Reason for the error could be a corrupted installation of an Autodesk program or a registry
tweak to change the license method from Network to Standalone.
Most cases clean uninstall and reinstall of the Autodesk Program should fix the issue.
If it doesn't fix please delete the license file and re-activate the software.
License files are located here.
On Vista or Windows 7:
C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data
C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data.backup
On Windows XP:
C:\Documents and Settings\All Users\Application
Data\FLEXnet\adskflex_00691b00_tsf.data
C:\Documents and Settings\All Users\Application
Data\FLEXnet\adskflex_00691b00_tsf.data.backup
If the issue persists it could be related to the user permission, so please try to install and run
the software as a local administrator account.