Konica Minolta 920

SSD SUPPORT SOLUTIONS
bizhub PRO 920 - ALL ACTIVE SOLUTIONS

September 2008
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO 920 Abnormal noise or odor
Solution ID TAUS0701528EN* Solution Usage
Description
Abnormal noise, toner spill or F23 code.
Solution
CAUSE: The conveyance idler shaftfor recycle toner conveyancefalls off. When thee-clip which fixes the shaft cannot rotate with the shaft, the e-clip
gradually scrapes the surrounding shaft surface. The e-clip is detached and the shaft falls off.
I f this occurs, toner cannot be output from cleaner and abnormal noise is generated.
Since waste toner cannot be collected, excessive loadon thedrum drive system may occur causing the F23 indication.
SOLUTION: Nip spacer/B (p/n 56AA1770) wasinstalledbetween the bearing and the spacer to decrease sliding resistance of the e-clip. By doing so, the
e-clip rotates with the shaft.
Notes :
1.Replace the e-clip with a new one.
2. If the e-clipgroove in the conveyance idler shaft is badly worn, replace the shaft as well (p/n 55VA5703).
3. Refer to attached file for the procedure. Replacement time: approx. 10to 15 minutes.
4. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html
5. Thecountermeasure has not been applied to the following bizhub PRO 920 machines.
SERIAL NUMBERS
57GA00001 - 57GA00069
57GB00001 - 57GB00049
57GE00001 - 57GE00738
57GF00001 - 57GF00449
57GL00001 - 57GL00013
57GN00001 - 57GN00012
57HE00001- 57HE00141
Description
Abnormal noise and J72-48 when performing half-fold.
Solution
CAUSE:Idling Gear/2 is worn.
SOLUTION: Replace the current Idling Gear/2 and associated parts with the improved/modified parts. See attached Parts Modification document for
details.To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008
2
bizhub PRO 920 Breakage, damage, malformed, removed part
Solution ID TAUS0641163EN* Solution Usage 0
Description
Thermostat replacement precautions for all models using Faston Terminals.
Solution
CAUSE: Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic
insulating material around the terminal to melt.
SOLUTION: See Bulletin Number 5005 for details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the
Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
3
bizhub PRO 920 Controller - no or slow print, scan failure, garbled data, lockup,
d/ i
Description
SC49-10 upon installation of the print controller.
Solution
CAUSE: The IC-203 hard drive must be formatted in TECH REP mode.
Note : If unable to access TECH REP mode, power the machine OFF, hold the Utility key and power the machine ON.
SOLUTION: Format the IC-203 hard drive.
Description
"HTTP 400 Bad Request" error message when trying to browse to the controller via PageScope Web Connectionusing Microsoft® Internet Explorer 7with
Microsoft® .Net Framework 3.0 installed on a Microsoft® Windows XP SP2 workstation.
Solution
CAUSE: Bug in controller firmware.
SOLUTION: Install minimum version 21-COS0 (IC-203) or 31-COS0 (IC-611) print controller firmware. The firmware files (IC-203 - 27.4MB) or (IC-611 -
28.6MB) and corresponding Release Notes are attached.
Notes :
1. To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
2. The latest version firmware or system software is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD
Description
Intermittent SC49-01 and/or SC49-04 codes.
Solution
PROBABLE CAUSES:
1. The hard drive has failed.
Re-flash the IC-203 firmware. Replace the hard drive as needed (p/n 56UA-9200).
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
2. The IC-203 HDD needs to be formatted.

Format the IC-203 HDD by performing the following:
a.Enter Tech Rep Mode.
b.Press IP Hard Disk Format.
c.Press IP HDD Format.
d.Select ALL and Yes to format.
Note : If the machine will not enter Tech Rep Mode, power OFF the machine and power ON while holding the Utility key.
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Description
When printing an 11x17 job with MicroPress®, the job fails with an invalid eject count error in the system events log.
Solution
CAUSE: Incorrect dipswitch setting. There is an inconsistancy in page counts between the MicroPress® and main body due to the MicroPress®
single-counting and the machine double-counting large size paper.
SOLUTION: Set dipswitch 4-7to 0 for the bizhub PRO 920 to single count large size paper.
IMPORTANT : This issue has been fixed in MicroPress® version 7.0.1.1 and later for the bizhub PRO 1050. Please install the latest version of
MicroPress®.The latest versionis available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
4
bizhub PRO 920 Controller - no or slow print, scan failure, garbled data, lockup,
d/ i
Description
Tandem printing not functioning but, tandem copying functions.
Solution
CAUSE: Incorrect system code on the IC-203.
SOLUTION: For tandem printing to function the IC-203 controller system code must be at version 20 or higher.
SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Description
When a print job with Per Page selections is sent to a User Box and an interruption (paper jam, paper tray empty or finisher tray full) occurs, the Per Page
settings are dropped from the print job. The job will complete but without the selected output functions.
Solution
CAUSE: System code and print driver update required.
SOLUTION: Please download and install IC-203 system code version 21-COT0 and PostScript print driver version 2.9.0.0. The system code and printer
driverare available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us) Support
& Drivers tab (for the driver)or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Ron Reed, CSC/SSD
5
bizhub PRO 920 Dirty image - Spots, banding, streaks, smudged or background
Description
Dark band from front-to-rear, normally on the first print of a run.
Solution
CAUSE: The cleaner shaft holders (bearings) for the toner guide brush are seized resulting in improper brush rotation and a loss of ground to the brush.
SOLUTION: Replace the shaft holders front and rear (p/n 55VA 7502 0) and ensure there is a clean path to ground.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Description
Toner spill occurs from lower casing of the drum carriage (developing section) after installation of RC-501. Accumulated toner in the developing unit and the
lower casing of the drum falls on the guide plate of the transfer/separation unit.
Solution
CAUSE: Toner is accumulated in the recycle pipe due to failure of RC-501 recycle pipe installation.
SOLUTION: There are two steps to the procedure:

1.Shorten the pipe to the recycle tank (see the photos below).
2.Pinch the recycle pipe with fingers and check the toner clogging. If the toner is clogged in the recycle pipe, clean it (see the attached file for the cleaning
procedure).
bizhub PRO 1050 :
bizhub PRO 920 :
Note : To view the attached document, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free from
Microsoft® at the following URL;
http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
6
bizhub PRO 920 Image delay, advance, shift or skew
Description
When sending mixed originals using the scan function (Scan to **), the original direction settings -[Normal] [Upside down] -are not reflected and images are
not rotated as specified (images are output in landscape).
Solution
CAUSE: Firmware upgrade required.

Example of symptom
When scanning A4 and A3 originals specifying [Mixed Original] and original direction [Normal]:
Output:
SOLUTION: InstallImage control program firmware version 40 or later (bizhub PRO 920) or Image control program firmware version 50 or later (bizhub PRO
1050/1050e and PrintCenterProTM 1050/1050plus)and set the software dipswitch 40-7=1.
Note : The latest version of firmwareis available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution from KMBT, Japan.
7
bizhub PRO 920 Miscellaneous
Description
NVRAM Troubleshooting Procedure used to identify NVRAM problems.
Solution
bizhub C250/C252/C300/C350/C351/C450
NVRAM trouble codes (C-D3xx codes) can occur at any time. Mostly these codes happen when updating firmware. A NVRAM Data Restore procedure was
announced a few months ago to address these codes:
Stop, 0, 7, 1, 3, 9, *
What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it to
the NVRAM. There are approximately 30 registers that can be corrupt, so the above procedure may have to be done as much as 30 times.
WARNING : If a corrupt NVRAM is suspected, DO NOT perform the NVRAM Data Backup. This will take the corrupt NVRAM image and back it up to the
MFP board. If this is done, and the NVRAM is replaced, the corrupt data that was just backed up will be transferred to the new NVRAM. If this is the case then
the NVRAM and MFP board will have to be replaced as a set.
Known unrecoverable NVRAM symptoms:

1. Stuck on hour glass screen
2. Incorrect meters
3. When performing the NVRAM restore procedure the codes repeat themselves
Note : One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes. It is HIGHLY recommended to install a
quality power line conditioner on these machines.
Known fixes for various codes:
C-D36E and C-E002 – Install Phase 3.01 firmware (H5 or H6 depending on model).
If a corrupt NVRAM is suspected, please try performing a Data Clear. This can be found in the Tech Rep mode.
IMPORTANT : All programmed addresses will be cleared. Please backup the address data using PageScope Web Connect to backup the data before
performing the Data Clear.
If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero. This is unrecoverable and the
correct meters cannot be input.
8020/CF2002/8031/CF3102
Codes C-3C00 through C-3C40 indicate a corrupt BRU
Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to main body cable.
8050/CF5001/bizhub PRO C500

The NVRAM for the C500 cannot be replaced in the field. The only way to correct a corrupt NVRAM is to send the OACB, NVRAM, and PRCB into Konica
Minolta to be reset.
Known defective NVRAM symptoms:
1. Meters or default adjustment values are extremely high.
2. Adjustments do not hold after powering the machine OFF/ON.
Note : On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family. This
will save significant time and expense in getting back the machine in working condition.
bizhub 200/250/350
Common symptoms when NVRAM replacement may be necessary:
1. Machine not going to ready state.
2. Not printing to a host name with DHCP.
3. Not scanning to E-mail.
4. On startup, abort code 0x0000999a.
5. Abort code 0x00f00b00.
6. Not printing.
7. Machine rebooting every few minutes.
8. Screen freezing in KM logo.
9. Keep losing machine settings when power OFF.
bizhub 420/500
Note: First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms:
1. Screen freeze in KM logo.
2. Fax unit locking up the copier or not recognized.
3. C-E084 error code.
4. Cannot PING the copier.
5. C-D203 error code.
6. Display resetting to Japanese.
7. Losing network settings after firmware upgrade.
8. C-E002 error code.
9. Scan to email or FTP.
10. Loss of adjustment data.
11. Total counter is reset.
12. Display TCR adjustment.
13. C-284x error code.
bizhub 600/750
8
1. Screen freeze in KM logo.
2. Cannot recognize DF.
3. Error code SC2203.
7145/7255
1. Blank screen.
2. Loss of E-mail addresses.
3. Loss of settings.
4. Error code E56-01.
Ordering Procedures :
Call the SSD Hotline at 800-825-5664, to open a Problem Ticket. Go to www.mykonicaminolta.com and select Service tab => Warranty, Repair &
Special Programs => RA Form. Fill out the RA Form.
IMPORTANT NOTE : All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated. If a request is received without an
established problem ticket number the request will be denied.
Updates/Status :
Call Logistics at 201-934-5339.
Notes :
a. Refer toattached Bulletin Number 5783 for more detail as well as theattached RA form.
b. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Cesar Jimenezand Ed Bellone, Production Print/SSD
Description
What Konica Minolta printer drivers will come bundled with Microsoft® Windows Vista™ and what is the release schedule for Vista™-compatible drivers?
Solution
Please refer to the Windows Vista™ Hardware Compatibility List for Printers & Scanners.
For EFI legacy products that will not receive a Vista™-specific driver, refer to the following statement:
"The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista™. However, these drivers will work on the 32-bit version of Windows Vista™ with
minor issues."
Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly.
Notes :
1. If a previous driver was Microsoft® Windows XP WHQL certified, Microsoft® also honors the digital signature (CAT file) on Windows Vista™.
2. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site
(http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
3. The Windows Vista™ Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html
4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft® Windows Vista™. To view the PDF, Adobe
Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD
Description
NVRAM/BRU replacement form.
Solution
The online NVRAM/BRU Replacement RA/Claim formis referencedin attached Bulletin Number 5783.
Notes :
1. AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM/BRU ORDER ONLINE. All requests for NVRAMs must be approved
by the SSD Hotline and a problem ticket generated. If a request is received without an established problem ticket number, the request will be denied.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
9
Description
How to set up Scan to SMB in Microsoft® Windows Vista™.
Solution
Microsoft® Windows Vista™ has a Public Folder Sharing function to make the setup easier than the previous OSs.
Follow the procedures below.
At the Workstation/PC:
1. Right-click on the Network icon on the desktop.
2. Select Properties.
3. In the Network and Sharing Center, and then under the Sharing and Discovery title, click on Public Folder Sharing.
4. Click on 'Turn on sharing so anyone with network access can open, change, and create files'.
5. Click Apply (Click Continue to the 'Windows needs your permission to Continue' message).
6. Create the folder and set to share. Click on the 'This Computer' icon in the Network and Sharing Center to display the available hard drives or local disk(s).
7.Double-click on the desired disk and create a new folder.

8.Right-click on the new folder and select 'Share…In the File Sharing' dialog box. Make sure the desired user(s) are displayed and/or added as needed. Set
the permission level to Co-owner to allow writing rights.
9.Click on Share and then (Click 'Continue' to the 'Windows needs your permission to Continue' message).
At the engine (direct input):

1. Press the Scan button on operation panel.
2. Touch Direct Input tab.
3. Touch Scan to SMB.
4. In the host name field enter theTCP/IP address of the target PC.
5. In the Destination Folder enter the shared folder name.
6. in the User ID field enter the valid workgroup or domain User Name.
7. In the Password field enter the user Password.
8. Press Start.
Note : For more information on Microsoft® Vista™ File and Printer Sharing technologies, go to
http://www.microsoft.com/technet/network/evaluate/vista_fp.mspx
Description
eCopy™ compatible machine models, firmware and TWAIN drivers list.
Solution
Please refer to attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the
Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Notes :
1. The latest version firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
2. The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD and Bill Hall, Workgroup/SSD
Description
Where is the extra memory for the main body installed?
Solution
The main body comes with a 40GB hard drive; 10GB is used for scanning purposes and 30GB is used for Job store.
EM-701 is a 256MB Upgrade Memory for Controller (PCL) printing (Item#7640000942)
note = '';
if (note != ''){
ArrNotes[x] = note;
x++;
window.document.write(" " + x + " ");
}
or the PS-503 PostScript 3 Kit with 256MB Memory (Item#15RL)not for the main body.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
10
Description
Citrix© compatibility.
Solution
Please refer to the attached Citrix© compatibility list for additional information.Some products not listed below arelisted in the document.It covers other MFPs
and Controllers like the bizhub C350/C353/C253/C203, the bizhub PRO 1050/920, the bizhub 600/750/360/420/500/162/180/210, IC-303 and IC-409.
To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
IC-202
Tested in both the Citrix© Metaframe™ XP (FR3) and the Citrix© Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe® PostScript driver version 1.0.0 or
the PCL driver version 1.01 the print controller can be used without restrictions.
IC-203
Tested in both the Citrix© Metaframe™ XP (FR3) and the Citrix© Presentation™ Server 3.0 environments with the Microsoft® Word 2003/Excel 2003 and
Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe® PostScript driver version 2.0.28 or the PCL
driver version 2.0.0, the print controller can be used without restrictions.
IC-205
Tested in both the Citrix© Metaframe™ XP (FR3) and the Citrix© Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used
with the following restrictions:
1. Cancelled print jobs may stay in queue when using the GDI driver.
2. The printer icon may disappear when cancelling a print job when using the GDI driver.
3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver.
IC-302
Tested withCitrix© Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.1.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were that Owner Information functions were
not available.
IC-401
Tested in both the Citrix© Metaframe™ XP (FR3) and the Citrix© Metaframe Presentation Server™ 3.0 environments with the Microsoft® Word 2003, Excel
2003 and Adobe® Acrobat® 6 applications loaded. Testing has been performed with the PostScript driver version 1.0.
The following restrictions:
1. The mixed media function may not be used.
2. Enabling the "Delete pending print jobs at logout" on the Metaframe™ server does not result in the print jobs being deleted.
3. Print job access codes should not be used.
IC-402
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The following are restrictions that were found:
1. Custom Size setting is not available.
2.Owner Information, Lock Job and Copier store print functions are not available.
3. The client default settings are not saved.
IC-405
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were thatMedia Mixed function is not
available by network printer.
IC-611
Tested in both the Citrix© Metaframe™ XP (FR3) and the Citrix© Metaframe Presentation Server™ 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe® driver version 1.0.0.7
or the PCL driver version 1.0.1 the print controller can be used with the following restrictions:
1. The watermark function will not function when using the PCL driver.
2. The PostScript Visual driver is not available with Microsoft® Windows 2003 Server.
3. Booklet mode may not function when called within Adobe® Acrobat®.
IP-901
Tested withCitrix© Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were that Owner Information functions were
not available.
bizhub C350 Standard Controller

Tested in both the Citrix© Metaframe™ XP (FR3) and the Citrix© Metaframe Presentation Server™ 3.0 environments with the Microsoft® Word 2003, Excel
2003 and Adobe® Acrobat® 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction:
The watermark feature will not be available on a locally installed printer.
11
bizhub 200/250/350 Standard Controller
Tested in both the Citrix© Metaframe™ XP (FR3) and the Citrix© Metaframe Presentation Server™ 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print
controller can be used with the following restrictions:
1. The custom paper size setting is not available.
2. The default selections made on client workstations will not be reflected on the printer properties screens.
bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250
Tested withCitrix© Metaframe™.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6.No restrictions were found in testing.
Description
How to install the EM-701 on the bizhub PRO 920.
Solution
The EM-701 expanded memory (Item#7640000942)
note = '';
if (note != ''){
ArrNotes[x] = note;
x++;
window.document.write(" " + x + " ");
}
is not installed on the bizhub PRO 920; only on the IC-203. The bizhub PRO 920 uses the standard 40GB hard drive for overlays, watermarks and expanded
memory.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Description
How to update firmware on the bizhub PRO 920 (IC-203), bizhub PRO 1050 (IC-611) and bizhub PRO C6500 (IC-303) using the Internet ISW method.
Solution
To update firmware using the Internet ISW method (FTP) pleasereview the attached documentation. To view a PDF, Adobe Reader® must be installed.
Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Description
Marks (black lines) on copies.
Solution
PROBABLE CAUSES:
1. Cleaning failure or blade flipping due toinsufficient toner coverage.
Replace thecleaning bladewith the new-style drum blade (p/n 14RT56011F).
2. Cleaning blade is installed 'askew' since there is not enough run-out of thread at the base part of the blade positioning screw.
Replace thescrew withthe new-style screw (p/n 56UA55830).
Description
When loading ISWTrns on Microsoft® Vista™, USB is not available under Settings.
Solution
To enable the USB feature, perform the following:
1. Right-click the ISWTrns Icon created onthe desktop.
2.Select Properties.
3. SelectCompatability.
3. Select Run this Program in Compatability mode for Microsoft® Windows XP SP2.
SPECIAL NOTE : This solution was provided by Sean Jones of Meritech, Inc.
12
Description
ISW Error Codes List
Solution
ISW Error Codes
Error Code
Description
Action
01
There is an error in the command to ISW processing unit.
Program is not executing normally. Restart from power ON and re-execute the ISW.
1F
A program error is detected.
Program is not executing normally. Restart from power ON and re-execute the ISW.
41
Input data format error
Check the ISW transfer data file.
42
Invalid machine name input data
43
Invalid board name input data
81
Input device error such as input timeout.
Check that the communication cable between input devices (PC or ISW Tool) is properly connected.
C1
Failed to erase flash ROM. (during ISW to image control board)
There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may
have expired. Replace the image control board.
13
C2
Failed to write flash ROM. (during ISW to image control board)
There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may
have expired. Replace the image control board.
Error Code
Description
Action
C3
ROM checksum error. (during ISW to image control board)
The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file. Restart from ISW. If the error persists, the
ISW transfer data file may not be created correctly.
C4
Output device error such as output timeout
An error was detected in the ISW board targeted at that time. Check the ISW board.
E1
Failed to erase flash ROM. (during ISW to printer control board and FNS control board)
There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash
ROM may have expired. Replace the targeted control board.
E2
Failed to write flash ROM. (during ISW to printer control board and FNS control board)
There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash
ROM may have expired. Replace the targeted control board.
E3
Communication error between image control board, printer control board, and FNS control board (during ISW to printer control board and FNS control
board)
Check the I/F between the image control board and printer control board, or I/F between the printer control board and FNS control board.
Error Code
Description
Action
14
F80-11
Printer Control ISW not written
Perform ISW data install
F80-21
VIF Control ISW not written
F80-30
ISW time-out
F80-31
ISW data error
F80-32
ISW write error
F80-40
FNS ISW not written
F80-41
ZU ISW not written
Description
Support for Account track, Secure print, and User authentication from Unix/Linux environments.
Solution
Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time.
The availability of these options for Unix/Linux environments is being considered for future development.
Please attachticket to this solution and provide the following information;
1. Product model number(s).
2. Now many products placed or being considered for placement.
3.What "flavor" and version of Unix/Linux operating system.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Description
Supporting bizhub vCare.
Solution
15
Initial setup documents for vCare support are attached. The attacheddocuments were sent to all the BSCs. This information is for the BSCs only. It does not
apply to dealers.
Notes :
1. Please be aware that the bizhub C203/C253/C353/C451/C550/C650 support one-way communication.
SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Description
Paper Test requirements.
Solution
1. For initial test the dealer/branch must supply 1000 sheets of the media paper. Once the paper is received the Ticket is escalated toESS.
2. If the initial test does not have any issues then a second test can be done. The dealer/branch must supply enough media to cover 1/3 of a PM cycle. There
is a charge involved to cover labor and supplies. The dealer/branch will be notified byESS before the test to communicate the charges.
Description
Can NCR PAPER® be used as copy paper?
Solution
Konica Minoltarecommends an NCR PAPER® named Xero/Form® II fromAppleton Papers in Wisconsin. Xero/Form® II is a vegetable-based product
that works extremely well.
Note : For the bizhub PRO C500 and 920, refer to Bulletin #5349 . For the bizhub PRO 1050 series see Marketing Bulletin #05-GB-014 .
To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
Vellum paper specifications.
Solution
Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided. The paper may run
though the machine, however Konica Minolta does not support a particular brand of vellum paper.
Note : Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum. This
paper, in some cases is coated, and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies.
Description
Printer driver support for Microsoft® Windows 64-bit operating system.
Solution
The latest 64-bit printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
Firmware and more'.
Description
eCopy™ ShareScan OP step-by-step installation instructions.
Solution
Please refer to attached install documentation for the step-by-step procedure and theeCopy™ compatible machine models, firmware and TWAIN drivers list.
To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
16
Description
Why, when inserting multiple pages from Post Inserter and attempting to subset staple, are all sheetsstapled? For example, if attempting to insert 3 sheets
into a document and setting only the first 2 to staple, all 3 will be stapled.
Solution
It is not possible to apply subset finishing properties to a group of inserts, as the inserts themselves are a subset.
Description
What is the part number for the RC-501 kit?
Solution
RC-501 Kit (p/n 14RU). The Mounting Kit for the bizhub PRO 920 (p/n 57GA-K010)may also be needed.
Description
FS-504/FS-602/FS-604, Paper Exit Sensor wiring breaks.
Solution
CAUSE: FNS WIRING/1 (CN125) in the paper exit sensor section breakage due to excessive length.
SOLUTION: The length of FNS WIRING/1 has been shortenedfrom 85mm to 20mm and is usedin conjunction with the CN125 WIRING extension.
Wheninstalling themodified WIRING/1 harness (p/n 15JK90011E), theCN125 WIRING extension (p/n 15JKN12500) must be installed at the same time.See
attached Parts Modification document for details.To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the
Adobe® web site at:
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Description
Howto change the properties of the job via Job Spooler.
Solution
The properties of a job can not be changed via Job spooler.
Description
Installation of Z-fold unit on the main body is difficult.
Solution
CAUSE: The height of the pin of the main installation stay and the groove on the Z-fold Unit are not even.
SOLUTION: Install ZU-601/ZU-602 in the main body while lifting it upward by grasping the stay as shown in the picture. Refer to the attached document for a
close-up view. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
SPECIAL NOTE : Solution contribution by KMBT (Japan).
Description
17
Front door of Z-fold Unit and Finisher does not shut properly (magnet attachment does not hold).
Solution
CAUSE: Position of magnet catch and magnet hold plate are not adjusted correctly.
SOLUTION: Order two magnet hold plates (p/n 300011191). Install one additional plate to the position where the one plate is currently installed. Order four
flat washers (p/n 00Z61040). Insert two washers for each screw and fix them on the backside of the actuator with screws.Please refer to attached document
for location. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Note : Two magnet hold plates and a new actuator have been enclosed for newer ZU-601/ZU-602. Length from the bending part has been elongated for the
new actuator. Therefore insertion of flat washer is not necessary. Serial number cut in of the modified units: 15KW00203/15KV00501/15KT00001 .
Description
Preventing the write from crashing on the AS/400®.
Solution
In order to prevent the write from crashing on the AS/400® read the following IBM bulletin.
Timeout Settings in the Operating System Printer Device Description
Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer.
The recommended setting for Inactivity timer should be set at some value other than *NOMAX so that the connection will be closed during periods of no
activity. Even if not sharing on the network, *NOMAX can cause problems with the writer connection.
The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP/IP transmission delays and printer processing
delays. The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a
lot of memory. Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention
error.
Note that intervention errors do not stop the print process. If the Printer Error Message parameter in the Device Description for the writer was set to *INQ ,
then the intervention will require an operator input to retry or to cancel the writer.
(At R370, the Printer Error message is not recognized on ASCII printers. Change the User defined options parameter to ERRMSGINFO ).
If the Printer Error Message parameter was set to *INFO , then the driver will continue to retry until the connection has been established or the TCP/IP has
closed the socket or, in the case of a slow printer processor, the proper response is obtained which is either the printer is on-line or that the printer has
received all the data. If the connection was eventually successful, the intervention message will be attempted to be removed from the message queue, and
process will continue.
Please set the Printer Error Message to *INFO and the User Defined options to ERRMSGINFO.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD
Description
How to change annotation settings in the stamp/image overlay application.
Solution
To set up the annotations settings, perform the following:
1. Press the Utility key.
2. Select Administration Setting.
3. Select System Setting.
4. Select number 10 Annotation Settings.
Description
What steps need to be performed when replacing the NVRAM?
Solution
Please perform the following after replacing the NVRAM:
1. Enter [Utility menu] by pressing the [Utility/counter] button.
2. Enter [Touch Panel Adjust] mode by pressing [5] of the hard buttons.
3. Adjust the touch panel.
4. Return to [Utility menu] by pressing [1] of the hard buttons.
5. Enter Service Mode.
6. Perform each setting in [System Input].
7. Perform each adjustment in [Process].
8. Perform each adjustment in [Machine Adjust].
9.Power machine OFF/ON.
18
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
Description
Can envelopes used as a paper source in the bizhub 600/750/920?
Solution
Envelopesare not a specified paper media for these models.
Description
Firmware and system code versions required to support printing from MicroPress® 7.0.
Solution
Firmware version 20_ABSO is required on the bizhub 920. System software 70 is required on the IC-203. RAW ports 5 and 6 need to beset for 9201 and
9202 configured for thecontroller and software DIPSW 48-1 set to OFF (0). Please see attached setup instructions and support bulletin.
Notes :
2. The latest version system software is available on the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Solution ID TAUS0701136GE* Solution Usage
Description
Are Citrix© certified drivers available?
Solution
Citrix© certified drivers are not available.
Description
No paper lift from the second tandem tray on the LS-501/LS-502. No service codes are being indicated, and powering ON/OFF the copier does not clear
issue.
Solution
CAUSE:Failedfaulty parts feature of the copier. If an error or service code goes un-cleared the copier will automatically isolate the option so copies can be
made without the option.
SOLUTION: To clear the issue with the tandem tray, perform the following:
1. Enter the service mode.
2. "Service mode menu screen" Press the [07 System Setting] key.
3. A sub menu appears on the right side of the screen. Press the [01 Software SW Setting] key on the sub menu.
4. "Software switch setting mode screen" Press the [up arrow], [down arrow] key or the numeric keys to select a DIPSW bit number.
5. Press the [On (1)], or [Off (0)] key to set the selected bit number ON/OFF.
6. Set DIPSW 33, bit 7 fromOn (1) to Off (0).
7. Press the [Return] key to return to the "Service mode menu screen" on which the sub menu was displayed.
Description
Default HDD lock password information.
Solution
Thebizhub PRO 1050 and 920 series have the function to protect HDDdata, which is activated when the security enhance mode is enabled. This function is
explained in the User's Guide (Security). However, the description about the default password (password when machine is shipped from the factory) is
incorrect.
Default password
Wrong: 9-digit main body serialnumber
Correct: 9-digit main body serialnumber + 23 space characters
19
However, there was afirmware bugcausing the default password tochange tothe '9-digit main body serial number'.This has been corrected by a firmware
revision.
Therefore, there are cases the default password may have been changed to the '9-digit main body serial number' unintentionally.
To change the HDD lock password, input of the default password is required. Basically, it is possible to change the password by inputting the '9-digit main
body serial number + 23 space characters'. If this password is not accepted, try the '9-digit main body serial number'.
CAUTION : After changing the HDD lock password, be careful not to forget the new password.
Note : Please ensure that the latest firmware update is installed. The latest version firmware or system software is available via the Konica Minolta
Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Ron Reed, ESS/SSD
Description
It is not possible to make a print-at-onceifa TIFF file was directly printed without using a print driver such as PageScope Direct Print.
Solution
CAUSE:The image file was recognized as a custom size original.This occurs due to the bizhub PRO 1050/920 recalculating the image size as 600dpi instead
of using the actual resolution of the TIFF file.
SOLUTION: The bizhub PRO 1050/920has a function to calculate the original size of the TIFF image by using the resolution and pixel data in the tag
information. However, it is not enabled as default. Changing the dipswitch settings (below) can enable/disable the function. However, it ONLY can
automatically feed the matchedsize paper when the size was matched exactly in millimeter order. If the size differs 1mm, the machine recognizes it as a
custom size and stops.
DIPSW42-5 (0): Default setting. Recalculate the size by 600dpi.
DIPSW42-5 (1): Uses tagged information of TIFF image to calculate the original size.
Description
Why, even after disabling the IPP port, can itstill be detected as an open port when scanned by port scanning software?
Solution
The IPP disable function only disables the IPP print function, not closing the port itself. If port scan is done byusing any port scan software, the IPP port will
be indicated as an open port even after disabling the IPP print function.Of course, no IPP print can be made after disabling it.
Note :The next generation modelswill close the IPP port itself by disabling the IPP function.
Description
Why the Staple function is grayed out on the FS-516 finisher.
Solution
If the subtray is selected it will disable (gray out)the finisher functions for staple and punch.
Description
After specifying a magnification and selecting Inter Sheet mode, the magnification is canceled when a document is placed in the document feeder.
Solution
CAUSE: Specification of the Inter Sheet function. When Inter Sheet is selected, AMS is automatically selected. Accordingly, the magnification set before
selecting Inter Sheet is now canceled.
For example:
1. On the basic screen, specify x0.950 magnification.
2. On the application selection screen, select [Sheet/Cover/Chapter Insert] => [Inter Sheet] => [Front Cover] => [Cover/Blank] then OK.
3. On the basic screen, [Auto x 0.950] is indicated in the magnification field.
4. When a document is placed in the document feeder, the display changes to the magnification that matches the document size and paper size (Automatic
magnification selection).
Note : When specified magnification + Inter Sheet mode (set by using above steps 1-3) are stored using Program, the same behavior (step 4) occurs after
recalling the Program mode setting.
SOLUTION: Select Inter Sheet before setting the magnification.

1. On the Application selection screen, select [Sheet/Cover/Chapter Insert] => [Inter Sheet] and set the desired sheet insertion mode.
2. On the basic screen, specifythemagnification to set.
3. On the basic screen, the magnification is indicated as specified (no indication of Auto). 4. The magnification display does not change when a document is
20
placed in the document feeder. The document can be copied at the specified magnification.
Description
Where to findmanuals and other product documentation.
Solution
Most documentation (manuals, etc.) can be downloaded from the MyKonicaMinolta.com Supported Models Library or from the KMBS public site (
http://www.kmbs.konicaminolta.us ) Support & Drivers tab.
Description
How to set up an FTP one-touch destination.
Solution
To set up an FTP one-touch destination from the main body, perform the following:
1. Press the SCAN key.
2. Press the FTP icon.
3. Press Address Input.
4. Enter the Profiles name, Characters for search, Password, Login, Host Address and File Path.
Note : If anonymous is selected there is no need to enter a password and login name.
5. Press register.
Note : For step-by-step procedures please see the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be
downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
After ARPing LinkCom™ III, the LAN light still flashes and is not seen in PrintGuide™.
Solution
CAUSE: Incorrect procedure.
SOLUTION: After ARPing the LinkCom™ box, PING the TCP/IP address in order to activate the ARP. The light will go solid and it will be seen in
PrintGuide™.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Description
Printing to a printer on a Microsoft® Windows XP PC from a Macintosh® OS version 10.3.
21
Solution
Please perfrom the step-by-step procedures mentioned in the attached PDF.
Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
Why, whenusing scan functions (Scan to E-mail, HDD, FTP, SMB, Group), is the "space" and some other special characters"grayed out" on the file name
input screen and cannot be used?
Solution
"Space" and some other special characters cannot be used for file name due to a limitation on the controller side. This is the functional restriction on the
specification. Unavailable characters: "space" / ; : , \ ("grayed out" on the screen).
Description
Hard Disk Drive image extracting tool (archive job visualizer).
Solution
The format to save image dataon a main body HDD has been changed forintegrated machines (bizhub PRO 1050/1050P and bizhub PRO 920). Image
datafor conventional models cannot be migrated over to integrated machines and vice versa. Due to this problem, there is a tool to covert image data on a
HDD to data which can be handled on the PC.
By connecting the built-in HDD in the main body to a PC and performing the batch process with this tool (attached), compressed image data on the HDDis
converted to TIF files which can be handled on a PC.
Note : This toolis also available via the Konica Minolta Download Selector (search for 'jv100'). Access the Selector from SSD Web Support (CS Expert
Description
DF-606, PLEASE LOAD DESIGNATED PAPER 8.5x11 is indicated on the operation panel and paper is loaded in the paper trays.
Solution
CAUSE: Improper selectionsare set for the Auto Paper Type.
SOLUTION: Perform the following procedure to resolve the paper tray problem:
2. Press the System icon.
3. Press Function.
4. Press Feed Tray Setting.
5. Press Auto Paper Type Select.
6. Ensure the -- is selected above Normal paper. Normal should also be selected.
Description
What is the I/O code to run the recycle pump motor (M24) used with the RC-501 kit?
Solution
The code to run/test the recycle pump motor (M24) in I/O mode is code 54, multicode 2. The code is found under the Peculiar Functions Sectionin the Tech
Rep. Mode section of the Service Manual.
Description
Can preset paper color names be changed?
Solution
Default Paper Color choices names cannot be changed.Other paperscan beregistered with any name the customer would like in tray set-up, but they will all
have to use one of the preset color choices.
22
Description
When Tandem copying or printing, are two IC-203s required for proper operation?
Solution
Tandem copying or printing will function properly with one or two controllers (IC-203).
Description
What is the partnumber for the RC-501 waste toner collection box?
Solution
RC-501 waste toner collection box (p/n 14RTR70700).
Description
What is the part number for the Transfer Separator Corona Unit Separator Assembly?
Solution
Transfer Separator Corona Unit Separator Assembly (p/n 57GA-270 0).
Description
The incorrectdischarge wire is included in some PM kits.
Solution
D57GAPM500 (500 PM Kitforbizhub PRO 920)lot number H4524 contains the incorrect Discharge Wire (p/n 56UA26130). The correct part number for the
Discharge Wire is 55VA26130. A replacement spare part is availableFOC.
To obtain a FOC replacement, please contact Lisa Piazza at 1-800-456-6422 Ext. 2185 or via E-mail ( PiazzaL@kmbs.konicaminolta.us ).
SPECIAL NOTE : Solution contribution by Mahen Shukla, ESS/SSD
Description
Thereis more than one tray with the same sizepaper andone of the trays must be set as the default ATS/APS tray.
Solution
To set default tray for ATS/APS mode:
1.Set tray priorityfor the "default" trayas highest priority:
a. Press Utility/Counter key.
b. Press Function Setting.
c. Press Feed Tray Setting.
d. Press Feed Tray Auto.
Make sure trays under "ATS/APS Switch" are highlighted andset "Tray Priority" order.
Note : Whichever tray is selected as the highest priority will become the default tray when Current is selected.
2. Set Current settings:
a. Press Utility/Counter.
b. Press Copier Settings.
c. Press Reset Setting.
d. Press Initial Setting.
e. Press Current, then OK.
f. Close setting screens.
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
23
Description
When the engine runs out of paper and is not addressed it will cause the writer on the AS/400® to stop.
Solution
CAUSE: The writer on the AS/400® times outafter 170 seconds (by default)when MFP runs out of paper.
SOLUTION: The following changes to the device description will cause the writing to ignore the time out and just report the error.
1.Pick one of the devices and end the writer and vary the device off.
2.Select the option that will allow you to 'Change Device Desc'.
3.On the first screen look for the 'Printer error message' parameter and change it to '*INFO'.
4.Page down twice and look for the 'User-defined options' parameter it should read '*IBMSHRCNN'; under thisadd ERRMSGINFO.
5.Start the writer and vary the device on and test.These changes must be done for the other device on the AS/400®.
Description
What is the user name and password needed when performing an engine capture via HyperTerminal?
Solution
The user name and password is konicaminolta/12345678.
Description
RC-501, installation caution.
Solution
CAUTION : To prevent the possibility of the RC-501 waste toner hose from becoming plugged with toner, the following should be performed:
Inspect the routing of the hose from the machine to the toner collection container. The hose should be in a straight path downwardfrom the machine to the
collection container with no loops that will force the waste toner to travel in an upward direction. If necessary, cut the hose to remove excess length so
thatthere is a straight downward path from the machine to the collection container. Also inspect the hose and insure that it is not clogged with waste toner.
Description
How to print SAP R/3barcodes.
Solution
In order to print SAP barcodes, you need to have the barcode fonts installed on the MFP. This means that you need to purchase SAP compatible barcode
fonts and install them onto the HDD of the controller.
Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP.
This device has been tested and it complete compatible with SAP barcodes. This device is so sophisticated that you need not configure it with an TCP/IP
address, it will assume the TCP/IP address of the MFP and intercept the font call for the barcode and replace the call with the actual barcode fonts. Nothing
else will be required.
To Purchase this device contactTypehaus at: http://typehaus.com . Be sure to mention your affiliation with Konica Minolta.
Description
IsMagneCote® paper or magnetic backed paper supported?
Solution
MagneCote® paperor magnetic backed paper is not supported.
SPECIAL NOTE : Solution contribution by Marge McLea, ProductionCustomer Support/SSD
Description
Is GBC® pre-punched paper a supported paper type?
Solution
24
At this time GBC® pre-punched paperis not a supported type. If attempting to run this stock and a jamsoccurs, rotate paper to the 8.5x11R position or rotate
image and run with holes on trail edge.
Description
Can one-touch addresses be created from the main body NIC?
Solution
To configure the main body NIC perform the following procedure:
1. Enter Admin mode.
2. Press Machine NIC Settings.
3. Enter the IP address, subnet mask and gateway.
4. Connect the main body NIC to the Network.
5. Browse to the machine NIC IP address.
6. Select Machine Manager Setting.
7. Enter user name and password, admin, 00000000.
8. Select Scan Transmission Settings.
9. Enter the E-mail data into the Scan to E-mail settings and press Registration.
Description
Special pop-up PCL drivers for Secure Print for the bizhub 750/600_IC-202 and bizhub PRO 920_IC-203.
Solution
Special bizhub 750/600_IC-202 and bizhub PRO 920_IC-203 pop-up PCL drivers are available that allow the Secure Print dialog window to pop-up when
printing.
To enable the Secure Print pop-up feature; Select [Printer Properties] => [Printing Preferences] => [Output Method] => Secure Print.
In the Secure Print settings window, input some data (single character is OK) into the Secure Print ID field. Select [OK] => then [Apply] to save setting.
Notes :
1. The data input into the Secure Print ID will not be listed in the Secure Print ID field when the Secure Print dialog box pops-up when printing. Please input
the desired Secure Print ID and Password when Secure Print pops-up for printing.
2. These special drivers also allow pop-up functionality for Account Track and User Authentication.
3. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
Firmware and more'. Konica Minolta bizhub 750/600 PCL version 03.00.00.17 for 32-bit Microsoft® Windows 2000/XP/Server 2003 and Konica Minolta bizhub
PRO 920 PCL version 02.00.0.06 for 32-bit Microsoft® Windows 2000/XP/Server 2003.
4.Please see attached documenation for more information. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free
from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Description
Additional information concerning "Custom Size Settings".
Solution
In the Konica Minolta PCL driver, the "Custom Size Settings" can only be specified from the printer driver setup dialog box, which can be displayed from the
"Printers" window (or "Printers and Faxes" window).
Please refer to attached documentation for clarification. To viewthe PDFs, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free
Description
Additional information concerning PageScope Web Connection.
25
Solution
Additional information for bizhub PRO 920/IC-203 and bizhub PRO 1050 series/IC unit:
1. "Done Job List" maximum number.
Maximum is 100 ([Print] and [Scan transmission]). If it exceeds 100, the jobs are deleted from old history.
2. Please note that "Done Job List" is all deleted when the main body poweris turned OFF.
Note : Please refer to attached documentation for clarification. To viewthe PDFs, Adobe Reader® must be installed. Adobe Reader® can be downloaded
for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Additional information for bizhub 360/420/500/IC-204 and bizhub 600/750/IC-202

1. "Job History" maximum number.
Maximum is 100 in all jobs ([Print], [Scan], [Fax TX], [Fax RX] and [HDD/Memory]) total.
2. "Job History" display/non-display setting (after main body poweris cycled OFF/ON).
Even if main body power is cycled OFF/ON, "Job History" is not usually deleted. However "Job History" can be set to non-display (data is deleted)by DipSW
24-1.
DipSw 24-1
0: Display
1: Non-display
Description
Improvement in the exchange of the Toner Collection Box.
Solution
To facilitate the exchange of the Toner Collection Box, Joint Pipe 1assembly and Joint Pipe 2 assembly are available. In accordance with this, Joint Pipe2
assembly has been added to the component partsfor the Toner Collection Box.See attached Parts Modification document for details.To view the PDF, Adobe
Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
Can the default file name that is automaticallyassigned to scanned documents (when a file name has not been manually entered in the scan settings) be
changed to a new default name?
Solution
This is not an option on the bizhub PRO 920. If this is a desired change please create a ticket by web submission or calling into the SSDHotline. Fill out the
attached Product Change Request , scan and attach form to the ticket. To view the document(s), Microsoft® Word® or Word® Viewer must be installed.
Word® Viewer 2003 (11.7MB) can be obtained free from Microsoft® at the following URL;
http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
Description
Serial number and meter reading location.
Solution
Serial number : Open left front door. Serial number is on bottom frame (below cooling fan). Meter : Open left front door. Meter is below operation panel.
Note : Please see attachment.
Description
LinkCom III items no longer available.
26
Solution
Please refer to the attachedMarketing Bulletinfor details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free
Description
Is scanning to an external memory device supported?
Solution
Scanning to an external memory device is not supported.
Description
Claw assembly part number.
Solution
Claw Assembly(p/n 55VA29013).
SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD
Description
The Equitrac® system is not counting copies and prints.
Solution
PROBABLE CAUSES:
1. Incorrect driver settings.
In the driver settings, change Output setting from Optimize for Speed to Optimize for Portability.
Note : If the Microsoft® Windows 2000/2003 printer driver is being used, change setting under 'Printing Defaults' on the server.
2. Failed ACDB.
If no 24V DC pulse is seen with a test meter at the connector for the Equitrac® system, check/replace the ACDB (p/n 56GA-9082R).
Description
Magnetic backed paper support.
Solution
Magnetic backed paper is not a supported medium.
Description
DF-606, what is the part number for the original reverse sensor (PS309) and the original exit sensor (PS307)?
Solution
Original reverse sensorand the original exit sensorhave the same part number (13GA 933 1). The sensor mylar part number is 13GA 4643 0.
Description
How to configure Scantrip ver 2.2. There is no bizhub PRO 920 to select in the drop-down menu.
27
Solution
Select "SECURED"to set up the bizhub PRO 920 for scan to HDD.
Description
Which cableconnectsto the CCD unit?
Solution
The Parts Manual for the bizhub PRO 920 lists the correct part number as 57GA90561. The part is described as AD wiring.It is actually the CCD cable/wiring
connection.
Description
Office Workgroup and Production Print - Basic Functionality Chart (Marketing Bulletin 08_GB_024).
Solution
Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print - Basic Functionality Chart (see attachment). This
chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems.
This ‘at-a-glance’ chart will be helpful to determine product families, standard and optional features, print and scan PPM speeds, copy, print controller, local
and network scanning destinations and lastly fax functionality.
Models associated with the chart are: bizhub 160, 161f, 181, 200, C203, 250, C253, 350, C353, C353P, 360, 421, C451, 501, C550, 600, C650, 750 and
bizhub PRO C5500, C6500, 920, 1050e.
This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta.com.
Note : To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
When recalling and printing a job that has been stored on the HDD while being output, "Memory overflow" erroris indicated and the job cannot be output.
Solution
CAUSE: If data volume of the stored image is too large toaccess the extension memory area, memory overflow occurs. Data volume tends to become large
especially if the size of image is large, Photo modeis selected and/or the Background is adjusted. Memory overflow also tends to occur with 1-2 mode
because the machine needs to prepare an image of two pages before outputting.
SOLUTION: Setdipswitch 10-0 to 1 and 10-1 to 1. Theextension memory area is now enlarged to the maximum size (210MB).
Description
Paper information, set when registering a program job, is not retained.If a program job is registeredwith a specified paper feed tray set with specified paper
conditions (size, weight, type of paper), when recalling the job, the tray is selected but the paper conditions set for the tray are cleared. User needs to set the
paper conditions again.
For example, if the user sets custom size thick paper (300x210, 150gsm) in Tray 2 and registers a program job with Tray 2 (set with the paper conditions) and
single-staple mode:
Set the paperto use in Tray 2 and select Custom (with manual input of the actual paper size) and Paper weight for Tray 2.
On the copy screen, select Tray 2, set the original and select single-staple mode.
Press Program (bizhub PRO 920)/Mode Memory(bizhub PRO 1050) key and register the job with an arbitrary name.
Then set other paper in Tray 2 and recall the above program job. Tray 2 and single-staple mode are selected, but the paper size and weight information
previously set for Tray 2 has changed. If the user copies the job without change, the job is printed on the paper currently set in Tray 2.
Solution
CAUSE:This isproduct specification.
Note : When registering a program job, only paper feed tray information is stored for paper-related information. Paper size, type and weightis not stored.
When the program job is recalled, paper currently set in the specified tray is used.
28
SOLUTION: When recalling a program job, set the paperto use in the specified tray and set the paper conditions again before outputting.
Description
The 500K PM kit part number.
Solution
The 500K PM kit part number listed in the Parts Catalog (p/n 57GA-PM5 0) has been changed. The new part number is D57GA PM500.
Description
FS-604 control board (FSCB) part number.
Solution
FSCB (p/n 15SJ-901 0).
Note :It is listed as the Control Unit in the Parts Catalog.
Description
How to change date and time.
Solution
To change date and time:
1. Utility.
2. Administrator.
3. Password.
4. System Setting.
5. Date/Time Setting.
6. Touch the desired key to adjust the time and or date.
7. Use the Key pad to make changes.
Note :Daylight Savings Timeis activated by touching Summer Time. This will gain one hour.
SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Description
How to change the Power Save Settings (Low power Mode or Sleep Mode).
Solution
To change the Power Save Settings:
1. Utility /Counter.
2. Administrator Settings.
3. Password.
4. OK.
5. System Settings.
6. Power Save.
7. Specify the Power Save Mode or Sleep Mode that needs to be to changed.
8. Select the interval of time that must elapse before turning on automatically.
9. OK.
29
Description
08XB error when performing an LDAP search.
Solution
CAUSE: The Authentication method is not set to SIMPLE.
SOLUTION: Set the LDAP Authentication method to SIMPLE on the machine NIC.
Description
FS-509/FS-516/FS-604, maximum staple capacity.
Solution
Finisher staple capacity:
FS-509 = 100 maximum
FS-516 = 100 maximum
FS-604 = 50 maximum
Description
How to change the Page Size in Adobe® InDesign® in Macintosh® OSX 10.5.
Solution
To change the Page Size in Adobe® InDesign® in Macintosh® OSX 10.5:
1. With the document open, select File.
2. Select Print.
3. On the General tab select the printer from the list.
4. On the Setup tab select the desired page size.
5. Select Print to print the job.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Description
How to change the Page Size in Adobe® Acrobat® in Macintosh® OSX 10.5.
Solution
To change the Page Size in Adobe® Acrobat® in Macintosh® OSX 10.5:
1. With the document open, select File.
2. Select Page Setup.
3. Format For: Select the printer from the list.
4.Page Size:Select the desired page size.
5. SelectOK.
30
bizhub PRO 920 Paper Conveyance jams, no-feed, folding, tearing, skewing,
li
Description
Staple buckling only on corner staple with the FS-604.
Solution
CAUSE: As single corner (oblique) stapling is performed on rear side, the stapler/R and clincher/R rotate 45 degrees around the respective rotation shafts
(rotation bushings). Typically, due to manually moving the stapler unit by hand, the concentricity of these two rotation shafts may not be correctly aligned.
Performing the Stapler Vertical Position Adjustment outlined in the Field Service Manual does not correct this issue. The two rotation shafts (bushings) must
be concentric or this issue will occur.
SOLUTION: Perform the adjustment outlined in the attached document.

SPECIAL NOTE : Solution provided by David Holt, District Service Manager.
Description
FS-504/FS-509/FS-604, error codes C1137 (C-1137), J72-16 or J72-18 when stapling. Additionally, SC77-81 may be indicated.
Solution
CAUSE: Damaged paper guide(s) - small nick(s)from paper entering the conveyance guide plate.
SOLUTION:Look at the clear guide FN5:

1. Loosen the two rail screwsallowing the finisher to be pulled outan extra three inches.
2. Lower FN5 and feel the plastic ribs on the rear of the guide.
3. The lastrib on the guide (see attachment for a visual)haspaper cutsor burrs on it causing the paper to drag and jam whenstapling.
Use a piece of very fine sandpaper or Scotchbrite® to smooth nick(s). Replace the conveyance guide plate(p/n 15JK45081) and/or (p/n15JK45190)if
necessary.
SPECIAL NOTE : Solution contribution by Greg Lantowski and Mike McCarthy, Production Print/SSD as well as Rod Willoughby, Perry Corporation
Description
FS-xxx, first page not aligned properly/not stapled in stapled sets.
Solution
CAUSE:Static build-up onalignment plate which causes the first page to stick.
SOLUTION:Wipe affected are with anti-static compound (Brillianize®, Pledge®, dryer sheet, etc.).
Description
J10-01 when inserting a tab from the bypass tray.
Solution
CAUSE: The bypass manual feed driving gear C (33T)has failed.
SOLUTION: Replace themanual feed driven gear C (p/n 55VA 7718 1).
Description
31
bizhub PRO 920 Paper Conveyance jams, no-feed, folding, tearing, skewing,
li
FS-604, J72-26 only when folding 3 sheets at a time.
Solution
CAUSE: The folding rollers are dirty or contaminated.
SOLUTION: Remove to the stacker unit to access the folding rollers. Clean the folding rollers using alcohol or a like substance.
32
bizhub PRO 920 Software/Driver related
Description
"Socket connection error" message after installingversion 9.0.124.0 ofAdobe® Flash software.The message will be displayed in the top center of the screen.
Solution
This issue has been escalated to Konica Minolta Business Technologies in Japan.
KMBS/SSD is working withpartners in support in Japan to obtain a resolution for this issue as quickly as possible.
Note : If viewing this solution via the web, please establish a ticket via either the web or by calling the SSD hotline center at 1-800-825-5664. Once a ticket
has been established an E-mail will be sent when the solution is updated.
For phone advisors, please attach to this solution for an automatic E-mail that will be sent to the technician when this solution is updated. End the call with
call code "Escalated to Japan".
To verify what version of flash is installed use the following link: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
Workaround : The workaround consists of uninstalling the current version and back leveling Adobe® Flash to version 9.0.115.0:
1.Download the attached uninstall_flash_player.exe file. Run it in a DOS box with the / clean switch twice.
Note : It must be completed twice.
2. Select Start => Run => Enter CMD => Drag the file into the DOS box and add the / clean switch to the end of the command. It might look
something like this: C:\Documents and Settings\Administrator>"C:\Documents and Settings\Administrator\Desktop\uninstall_flash_player.exe" /clean .
Perform this operation twice or the next step will not work.
3.Download the attached flashplayer9r115_winax.exe file. Double-click and install it. The file should install properly and the error should be corrected. Verify
the version installed by using the above link.
Description
Unable to fold and center staple without selecting booklet mode when using the Visual PostScript driver for the bizhub PRO 920/IC-203 print system.
Solution
CAUSE: An older version of the bizhub PRO 920/IC-203 Visual PostScript driver is installed.
SOLUTION: The 2.1.0.0 version or laterof the bizhub PRO 920/IC-203 Visual PostScript driveris available via the Konica Minolta Download Selector. Access
the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by
Before installing the driver please be sure to remove the previous version of the bizhub PRO 920/IC-203 driver from the workstation using the following
steps:
1. Open the printers and faxes dialog box.
2. Select file.
3. Select server properties.
4. Select drivers.
5. Select the bizhub PRO 920/IC-203 Visual PostScript driver and click Remove.
At this point, the 2.1.0.0 version of the bizhub PRO 920/IC-203 Visual PostScript driver can be installed to realize the new functionality.
Note : For additional information about how to manually remove printer drivers, refer to attached documentation. To viewthe PDF, Adobe Reader® must be
installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
Unable to print from Adobe® Acrobat® 8 with the Visual PostScript driver.
Solution
CAUSE:An abnormality with the Visual PostScript driver.
SOLUTION:Visual PostScript drivers areavailable that correct this issue.

Microsoft® Windows NT4/2K/XP/2K3 (32-bit)
bizhub Pro 1050 Visual PostScript driver version 3.2.0.0
bizhub 750/600 Visual PostScript driver version 3.1.0.0
bizhub 500/420/360 Visual PostScript driver version 3.1.0.0
Microsoft® Windows XP Pro/2K3 (64-bit)
33
bizhub 750/600 Visual PostScript driver version 3.1.0.0
bizhub 500/420/360 Visual PostScript driver version 3.1.0.0
Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site (
Firmware and more'.
Description
When printing from Microsoft® Publisher andperforming a mail merge, thecopiesare all stapled together.
Solution
CAUSE: This is a known anomaly with Microsoft® applications.
SOLUTION: Please read the attached Microsoft® articleregarding a resolution for the problem with Microsoft® Publisher 2000 and 2003. To viewthe PDF,
Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
Unable to select booklet mode and a front cover sheet simultaneously when using the Visual PostScript driver for the bizhub PRO 920/IC-203 print system.
Solution
CAUSE: An older version of the bizhub PRO 920/IC-203 Visual PostScript driver is installed.
SOLUTION: The 2.1.0.0 version or laterof the bizhub PRO 920/IC-203 Visual PostScript driveris available via the Konica Minolta Download Selector. Access
the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by
Before installing the driver please be sure to remove the previous version of the bizhub PRO 920/IC-203 driver from the workstation using the following steps:
1. Open the printers and faxes dialog box.
2. Select file.
3. Select server properties.
4. Select drivers.
5. Select the bizhub PRO 920/IC-203 Visual PostScript driver and click Remove.
At this point, the 2.1.0.0 version of the bizhub PRO 920/IC-203 Visual PostScript driver can be installed to realize the new functionality.
Note : For additional information about how to manually remove printer drivers, refer to attached documentation. To viewthe PDF, Adobe Reader® must be
installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
A PDF cannot be output from Adobe® Acrobat® 8.
Solution
CAUSE: Bugin theKonica MinoltaVisual PostScript driver.
SOLUTION: Please use the special Konica MinoltaVisual PostScript driver (32-bit or 64-bit as needed), version 3.2.0.0 (bizhub PRO 1050/1050P/IC-611)or
version 2.8.0.0 (bizhub PRO 920/IC-203).
Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
Firmware and more'.
Description
Why when trying to print a duplexed document using a 2-page overlay, is onlythe first page of the overlayshowing up on the document.
Solution
A 2-page overlay cannot be created. Overlays are .EPS files. EPS stands for Encapsulated PostScript. PostScript was originally designed only for sending to
a printer but PostScript's ability to scale and translate (move the origin of) what follows makes it possible to embed pieces of PostScript and place them
wheredesired on the page. These pieces are usually EPS files. EPS is considered a graphic file format. Under the rules of EPS, only single page PostScript
files can be translated.
34
So to summarize; whencreating the "Overlay" (.EPS) file, no matter how many pages inthe current file, only one page will convert over and the rest will be lost.
Description
Only the first worksheet of a workbook is duplexed when printing from Microsoft® Excel.
Solution
CAUSE:Microsoft® Excel prints each worksheet as a seperate print job; this is a limitation on Excel.
SOLUTION: To print the entire Microsoft® Excel workbook duplexed, follow this workaround:
1. In Microsoft® Excel select the first worksheet.
2.Select File.
3. SelectPrint.
4. Select Properties.
5. In the print driver select Duplex.
6. Select OK.
7. Select Cancel in the print dialog box.
Repeatsteps 1-7 for each worksheet in the workbook.
8. Select File.
9. Select Print.
10. Select Entire Workbook.
11. Select OK.
Description
"There Was An Error Accessing AppleTalk Services- Is Services for Macintosh Installed?" message when launching MicroSpool™.
Solution
CAUSE: Incorrect settings.
Note : This occurs when launching MicroSpool™ in MicroPress® 7.0or MicroPress® 7.5.
SOLUTION: To correct:
1. Go into Control Panel.
2. Add/ Remove Programs.
3. Add/ Remove Windows Components.
4. Highlight Other Network File and Print Services.
5. Check "File Services for Macintosh".
6. Check "Print Services for Macintosh".
7. Click OK.
Description
When a PDF is output from Adobe® Acrobat® 8, it generates a PostScript error.
Solution
CAUSE: Bugin theKonica MinoltaVisual PostScript driver when settings are as follows:
- Visual PostScript driver: “Path through - Off”
- Adobe® Acrobat® 8: ”Choose Paper Source by PDF page size”
Firmware and more'.
Description
When printing from Adobe® Acrobat® 8, and page 220 is output from the PDF, 14 pages or more cannot print.
35
Solution
CAUSE: Bugin theKonica MinoltaVisual PostScript driver.
Firmware and more'.
Description
When a mixed original PDF (example: page 1 = 8.5x11 and page 2 = 8.5x14) is output from Acrobat® Reader 7.0.8, page 2 cannot be output.
Solution
CAUSE: Bugin theKonica MinoltaVisual PostScript driver when settings are as follows:
- Staple: Left Binding + Staple
- Hole punch: 2 Holes
- Fold: Z-Fold
Firmware and more'.
Description
"Please load size Special paper in tray 1" message and page 2 cannot printwhen a mixed original PDF (example: page 1 = 8.5x11 and page 2 = 8.5x14) is
output from Adobe® Acrobat® 8.1.
Solution
CAUSE: Bugin thebizhubPostScript (Plug-in) driver.
SOLUTION: Please use the special PostScript driver, version 3.0.171 (bizhub PRO 1050/1050P/IC-611)or version 2.1.52 (bizhub PRO 920/IC-203).When
outputting, please confirm the following:
1. Acrobat® 8 (Adobe® Reader 8) isversion8.1 or later.
2.[File]=> [Print] => "Choose Paper source by PDF page size" is selected.
3.[File] => [Print] => [Advanced] => [PostScript Options] => [Font and Resource Policy] => "Send for Each Page" is selected.
Notes :
1.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
Firmware and more'.This driver is also attached for convenient download. CAUTION : The file is large in size 63.6MB so ensure that a high-speed
connection is used.
2. Please refer to the attached Release Notes. To view the document, Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB)
can be obtained free from Microsoft® at the following URL;
Description
In PageScope Direct Print version 1.1.18.9,when setting the Default Print, Hotfolder or Shortcut setting, "Scaling" is not available as an adjustable setting.
Note : The scaling setting is comparable to the "Graphic Scaling by Percentage %" setting" which can be set in the bizhub PRO 920/1050 driver.
Solution
This functionality is currently not supported by Direct Print. However if a business case can be presented, Japan will consider adding this functionality.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS/SSD
Description
The greater than (>) and less than (<)symbols print out as an equal sign (=).
36
Solution
CAUSE: An anomaly in the PCL driver.
SOLUTION: As a workaround deselect USE PRINTER FONTS in the driver on the FONTS tab.
Note : The PostScript drivers function properly.
Description
"Please load size Special paper in Tray 1" message when a mixed original (Page 1: 8.5x11R + Page 2: 8.5x14)PDF file is output from Adobe Acrobat 8.1.
Solution
CAUSE: Bug ofbizhub PRO920 or bizhub PRO 1050PostScript (Plug-in) driver.
SOLUTION: Please use the attached special driver version 2.1.54 for bizhub PRO920 (59.6MB)or version 3.0.173 for bizhub PRO 1050 (63.4MB).The
driverscan also be downloaded from the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
Firmware and more'.
Note : Please refer to attached Release Notes prior to driver installation.
To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.htm .
Description
Using Printgroove POD QUEUE; unable to perform Color Split Cluster printing with the bizhub PRO 920 and the bizhub PRO C6500.
The page order of the color pages with the B/W pages maybe out of order and some color pages will remain in the bizhub PRO 920 Post Inserter.
Solution
CAUSE: The bizhub PRO 920 does not support Color Split Cluster printing with Printgroove POD QUEUE.
SOLUTION:The bizhub PRO 1050 and 7085 are the only B/W products that support Color Split Cluster printingwith Printgroove POD QUEUE.
Future release of Printgroove POD QUEUE will include a contraint to not allow the creation of Color Split Clusters with the bizhub PRO 920.
Description
"Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.
Solution
CAUSE: Driver incompatibility.
SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the
labels from Stamps.com.
Description
Whentrying toprint, for example, 3 booklets from Foxit© Reader, machine makes one booklet with 3x first page, 3x second page, etc.
Solution
CAUSE: Application restriction.
SOLUTION: Please install and use Adobe® Acrobat Reader.

SPECIAL NOTE : Solution contribution by Konica Minolta BS Poland
37
Description
When printing AS/400® forms, the print does not line up with the form.
Solution
CAUSE:The AS/400® is rasterizing the forms based on an HP® LaserJet 5si (this is by design).The margins are not set correctly and produces the offset.
SOLUTION:Create or obtain a new WSCST (Workstation Customization Object)with the following keyword in it.
DATASTREAM=HPPCL5
Replace the line with the following:
DATASTREAM=HPPCL5I
Thiswill tell HPT to image the form instead of rasterize it.
Recompile the WSCST, end the writer, vary the device description OFF/ON and start the writer.
When the job is sent, the form should be inline with the text.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/BSE
38
bizhub PRO 920 Warm-up, wrong display, incorrect operation, lock-up
Description
ISW DATA ERROR 41 when attempting to flash the firmware.
Solution
CAUSE: A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1.
SOLUTION: Remove the printer (or other device) that is attached to LPT1.
Description
During stapling operation, a missed staple or staples jamming in the stapler cartridge may occur. Clearing the jammed staple and reloading cartridge will allow
the staple function to resume.
Solution
CAUSE: When replacement staples are installed, if the lead sheet is pulled in a forced manner, the staples can wear at the side wall of the staple cartridge
causing a skewed feed of the staples. This, along with normal wear of the staple cartridge, will causemisfeed of the staple during operation.
SOLUTION: If the missed staple or staple jamming begins to occur more frequently for the customer, it is recommended to replace the staple cartridge (p/n
15AA43560).
Description
After installing the PK-502, PK-503, PK-504 or PK-505 error codeC-1139 (C1139), J72-17 orJ72-18 is indicated.
Solution
CAUSE: When installingthe punch kitto the finisher (FS-504/FS-602, FS-509/FS-604),the mylarsheet at the entrance of the punch kit overlaps on the shutter
plate of the finisher.
SOLUTION: After installing the punch kit, open/close the finisher entrance and conveyance guide/ once. When this operation is performed,the mylarpositionis
corrected. Please refer to theattached illustration.
Description
DF-606, RADF not recognized.
Solution
CAUSE: The RADF has been isolated with software switch settings.
SOLUTION: Access the software switch setting using the following procedure:
1. Access the service (tech rep) mode - Press Utility/Counter, stop, 0, 0, stop, 0, 1.
2. Touch System Input.
3. Touch Software Switch Setting
4. Use the + - selections to scroll to 18-4
5. Use Set Bit Data and set to OFF
6. Power the machine OFF/ON to insure that the data is accepted.
Description
SC46-25.
Solution
CAUSE: There are a variety of possible causes:
The light blocking cover at the read section and the lens cover are removed.
The connector of the CCD board is disconnected.
The power cable of the CCD board is unplugged.
39
The ICP of the CCD board is cut off.
The light volume of the exposure lamp is excessive.
The exposure lamp does not light up.
SOLUTION: A list of things to check/replace:
Check the light blocking and lens covers.

Check for pinched or unplugged wires.
Reseat the Image Control board (p/n 57GA-9010).
Check for pinched wires or unplugged wires; reseat Image Control Board.
Check CCD Board.
Replace CCD Board (p/n 57GA-6302E).
Check Exposure Lamp.
Replace Exposure Lamp [L1] (p/n 56UA83010).
Description
When using custom paper sizes with regular sizes, the printer will cycle down before and after the custom paper is printed.
Solution
CAUSE: Firmware update required.
SOLUTION: Firmware has been released to correct for this issue. The firmware has been designed to fit a certain condition below:
LCT = 8.5x11
Tray 1 = 8.5x11
Tray 3 =Custom Size(x=229/y=216); short edge is the lead edge.
The firmware is Special Image Control Firmware version 40-UNT0 (Base Version: 40-UNS0) andit is attached below.
This firmware is released for the following:
Continuous output of different size pages in a job has been enabled (pages are output without pausing). Sizes: 8.5x11, 8.5x14, custom (229mm x 216mm
only)
Continuous output of portrait job and landscape job with single stapling on the same side has been enabled (jobs are output without pausing).
Stapling on thick cover pages (front and back) has been enabled.
Dipswitch 39-4=0: Prohibited (current) or 39-4=1: Allowed
When printing a job (per page setting) including tab paper, a message indicating "Duplex print unavailable" sometimes appeared. It has been corrected.
Description
SC28-01 at power up. Possibly the code maynotclear.
Solution
PROBABLE CAUSES:
1. The developing unit has failed.
Replace the failed developing unit (p/n 57GA-3000).
2. High Voltage Unit/1 (HV1) has failed.

Replace High Voltage Unit/1 (p/n 57GA084010).
Description
DF-606continually runs when feeding originals and the machine must be poweredOFF/ON tostop the problem.
Solution
CAUSE: The wiring harness for theDF-606 original skew sensor (PS311) has failed.
SOLUTION: Inspect and repair the wiring harness for PS311. If needed, replace the wiring harness (p/n 13GA90100).
40
Description
FS-604, intermittent J72-16 codes.
Solution
CAUSE: Early version firmware is installed on the finisher.
SOLUTION: Download and install version 30 firmware for the FS-509/FS-604/FS-516. The latest version firmware or system software is available via the
Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and
more'.
Description
PK-505, J72-43 when punching. A few copies/prints may be punched before the jam occurs.
Solution
CAUSE: A cold solder joint on the PKCB is causing the problem or the PKCB has failed.
SOLUTION: Inspect the PKCB for any cold solder joints and repair as needed. Replace the PKCB if needed (p/n 15KA-9010).
Description
J72-17, J17-29, J72-30 when running large jobs.
Solution
CAUSE: PS6 wiring, pin or connector on the FS-509 is faulty.
SOLUTION: Inspect PS6 pins, connector and wiring on the actual sensor and repair as needed.
Description
FS-516/FS-604, not recognized.
Solution
CAUSE: The wiring for the PK (punch kit) is pinched or the PK board has failed.
SOLUTION: To isolate the PK, remove CN61 and CN62 from the finisher control board and powerON the machine. If the finisher is recognized and functions,
the PK is the cause. Inspect all PK related wiring for any pinched wires andcheck that all connectors are in their correct locations on the PK driverboard. If
necessary, replace the PK driver board (p/n 15KA-9010).
Description
FS-604, intermittent J72-26 and J73-10 error codes.
Solution
CAUSE: The spring that secures folding exit sensor(PS25) is not in the correct position.
SOLUTION: Reposition the spring to eliminate the jamming problem. If damaged, replace the spring (p/n 3QE48080).
Description
"Please load paper size" message from the platen or ADF. Able to manually select the tray. APS is enabled for both.
Solution
CAUSE: Paper type is not set under the Auto Paper Type selection.
41
SOLUTION: To set the Auto Paper Type Selection perform the following:
1. Select Utility.
2. Select Function Setting (B/W MFPs).
a. SelectUser Setting for the color MFPs.
b. System Setting for the color MFPs.
3. Select Feed Tray Setting.
4. Select Auto Paper Type Selection.
5. Set the paper type and color of the trays to use -usually Normal and White.
6. Return to normal operations screen and test.
Description
When the single corner (oblique) stapling is performed, the staple may buckle or not form correctly due to misalignment of the stapling unit to the clincher unit.
Solution
CAUSE: Incorrect alignment of the stapling unit and clincher unit.
SOLUTION: A procedure has been developed to allow the stapling unit and clincher unit to align correctly when the two units rotate to the corner staple
position. Please see the attached document for the complete procedure. To view the document, Microsoft® Word® or Word® Viewer must be installed.
Word® Viewer 2003 (11.7MB) can be obtained free from Microsoft® at the following URL;
SPECIAL NOTE : Procedure submitted by David Holt - DSM, Digital Systems
Description
C-4850 intermittently when printing 1000 pages or more.
Solution
CAUSE: The Overall Control Board has failed.
SOLUTION: Replace the OACB, (p/n 57GA-9010).

Note : The OACB isindicated as the Image CB in the Parts Manual.
Description
Intermittent SC46-06 codes when printing.
Solution
CAUSE: The OACB has failed.
SOLUTION: Replace the failed OACB, (p/n 57GA-9010).

Description
FS-604, when tri-fold is selected the sheet is ejected with only one fold.
Solution
CAUSE: The tri-folding gate operated by SD6 in the stacker is binding or is damaged allowing the sheet to pass without performing the second fold.
SOLUTION: To inspect, withdraw the finisher stacker. On the lower left side of the stacker is a black plastic guide. Inside the guide is the tri-folding gate
which is operated by the tri-folding gate solenoid located to the rear of the gate. Inspect the solenoid, linkages for any damage or binding and repair as
needed.
Description
SC46-06 intermittentlyor randomly.
42
Solution
CAUSE: The Overall Control Board has failed.
SOLUTION: Replace the OACB (p/n 57GA-9010).

Description
When printing multi-page 11x17 job from MicroPress® 7.x to the bizhub PRO 920 the job will print half way and then an error page will be printed stating
"Invalid Page Eject Count Error". PrintStation Manager™ willindicate that the job was printed, but only half the document is printed.
Solution
CAUSE: The bizhub PRO 920 is set to count 11x17 as two clicks. This setting will report back to MicroPress® that two pages were printed instead of one.
SOLUTION: Set dipswitch 4-7 to 0 for the bizhub PRO 920.An 11x17 page will count as one click. This issue has been fixed with MicroPress® 7.5.0.1 using
the following firmware levels:
IP Control: 70-COB1
Image Control: 40-0000
Print Control: 14-0000
SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD
Description
SC00-00 will display intermittently during copy operation. Resetting the machine by powering OFF/ON allows it to commence operation.
Solution
This issue has been escalated tothe solutions team in Japan and SSD is currently working withJapanese partners in Support and R&D to
duplicate/confirm the problem. A resolution will be obtained for this issue as quickly as possible.
If viewing this solution via the web, please establish a ticket via the web or by calling the contact center at 1-800-825-5664. Once a ticket has been
established, an E-mail will be sent when this solution is updated.
For phone advisors, please select 'Email primary contact' for an automatic E-mail to be sent to the technician when this solution is updated. End the call with
call code 'Escalated to Japan'.
Description
"PLEASE LOAD 8.5x14 PAPER" message with an 8.5x14 original place on the platen glass and 8.5x14 paper is loaded in all trays of the machine.
Solution
CAUSE: Paper type is not set correctly under the Auto Paper Type selection.
SOLUTION: To set the Auto Paper Type Selection perform the following:
1. Select Utility.
2. Select Function Setting.
3. Select Feed Tray Setting.
5. Set the paper type and color of the trays to use. Usually Normal and White. Whitemust be selected or it will not work.
6. Return to normal operations screen and test.
Description
Intermittent J72-20 and J72-30 when stapling with the FS-604.
Solution
CAUSE: A history of J72-20 and J72-30 could cause damage to PS6. Input check 24-2 shows PS6 working correctly.
SOLUTION: Replace PS6 (p/n 08AA 8551 0).

43
Description
FS-604, SC77-25 after the folding blade motor (M19) starts the home positon detection operation.
Solution
CAUSE:The folding blade home sensor/LW (PS22) does not turn ON within a specified period of time.
SOLUTION: Check CN6-1 for 24V DC on FSCB of the FS-604. Replace the FSCB (p/n 15SJ 901 0) if 24V DC is not present. Replace theFolding blade motor
(M19) as needed (p/n 120H 8001 0).
Description
The interrupt key is not stopping print jobs immediately.
Solution
CAUSE: Incorrect setting in Admin mode.
SOLUTION: To program theinterruptoption to stop jobs immediately, perform the following procedure.
2. Select Copier/Printer.
3. Select Suspend Interruption.
4. Select Stop Immediately and press OK.
Description
The needless tab ejection option is grayed out after upgrading the main body firmware.
Solution
CAUSE: The finisher firmware needs to upgraded.
SOLUTION: Upgrade the finisher firmware to version 30 or above. The latest version firmware or system software is available via the Konica Minolta
Description
SC23-01 at power up.
Solution
CAUSE: The DCPS/2 has failed.
SOLUTION: Replace the DCPS/2 (p/n 57GA 8452 0).

Description
SC77-56.
Solution
CAUSE: The punch scrap removal mechanism is bound up due to a build up of punch scraps in the auger or scrap tube.
SOLUTION: Access the scrap removal auger and inspect for a build up of scraps. Thoroughly inspect the area where the scrap tube and auger meet.
Description
SC52-09code after replacing HDD.
Solution
CAUSE:Cooling Fan/3 which was disconnected to replace HDD was not reconnected.
44
SOLUTION: Reconnect Cooling Fan/3.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Description
Not poweringON after a power outage. Wall voltage is good.
Solution
CAUSE: Failed DCPS1.
SOLUTION: Check for 120V AC at CN2-1 and CN2-3 ofDCPS1 (this isthe IN voltage). Disconnect CN74 and CN77 on DCPS1. This is to make sure that
finisher is not holding down machine power. Replace DCPS1 ifnecessary (p/n 56UA84510).
Description
FS-509/FS-604, J72-22 andJ72-23.
Solution
CAUSE:Sub-tray exit sensor (PS1) wiring has become disconnected from sensor.
SOLUTION: Reconnect three yellow wires in this order. As sensor sits in machine: Pin 1 (top) = 5V DC, Pin 2 (middle) = signal - 5V DC and Pin 3 (bottom) =
gnd - 0V DC.
Description
"Insert plug-in key counter" message after key counter is installed and enabled in billing management.
Solution
CAUSE: The wrong connector has been used to connect counter to main body.
SOLUTION: HECON® device may arrive withtwo connector types. Switch connectors. If this does not resolve issue, contact HECON® for assitance in
obtaining correct connector for specific device.
HECON® Copy Control Products are now handled exclusively bythe worldwidedistributor, High Tech Accessory Items, and bythe Canadian distributor,
Densigraphix Kopi. Information on HECON® Copy Control Products can be found on their web sites below.
Worldwide
High Tech Accessory Items
P.O. Box 7654
Rocky Mount, NC 27804
Phone: 800-541-9079
Phone: 252-937-4991
Fax: 252-937-3847
Sales: sales@hightech-ai.com
Support: support@hightech-ai.com
Web Site: www.hightech-ai.com
In Canada
Densigraphix Kopi Inc.
370 Britannia Road East, Suite 6
Mississauga, Ontario L4Z 1X9
Phone: 888-364-6273
Fax: 800-563-3192
Sales: sales@densi.com
Support: service@densi.com
Web Site: www.densi.com
Description
PK-505 does not punch after replacing PKCB. Copy is positioned, ready to punch but punch never happens. No error code is displayed, however a J-7243
shows in jam history. All 5 LEDs on PKCB are lit.
45
Solution
CAUSE: The 5 LEDs are lit but not adjusted correctly on PKCB.
SOLUTION: Turn each of the 5 LED adjusting "pots", on the PKCB, clockwise until each LED turns OFF. Then turn each adjustment screw CCW until each
LED lights.After all 5 LEDs are lit, perform a punch operation.
Description
J17-03 while duplexing. J94-02 codes may also be present.
Solution
CAUSE: Printer registration loop adjustment (2nd side) is required and/or the manual feed driving gear is worn.
SOLUTION: Increase printer registration loop adjustment +3 value. Service Mode => Machine adj => Timing adj. => Printer reg loop adj. => Side 2
LS290 & LS460. Clean/replace both Manual Feed Driving Gears C 33T (p/n 55VA77181).
Description
J13-02 when duplexing.
Solution
CAUSE: Vertical conveyance clutch failed.
SOLUTION:Replace vertical conveyance clutch CL9 and CL10 (p/n 57GA82010).

Description
Intermittent J72-30 error with the FS-604 connected.
Solution
CAUSE: The stacker entrance plates may be malformed.
SOLUTION: Replace the 2 stacker entrance guide plates (p/n 13QE 4272 2E and p/n 13QE 4273 2).
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Description
SC67-03 only when the DF-606 is lowered when powering on the machine.If the document feeder is left in the raised position and the machine is poweredON,
the machine works properly.
Solution
CAUSE: Possible "dirty" RADF photosensors.
SOLUTION: Inspect and clean all of the RADF photosensors. They may be causing this problem as evidenced from actual field experience.
Description
Blank display on control panel and the MFP will not flash.
Solution
CAUSE:Open F1 fuse in DCPS1.
SOLUTION:Replaceopen fuse and/orDCPS1 (p/n 57GB 8452 0).

SPECIAL NOTE : Solution contribution byGreg Heinrich - Global Imaging Systems, Inc.
46
Description
J73-09 when making booklets using sheet insertion.
Solution
CAUSE: The printer control firmware needs to be updated.
SOLUTION: Upgrade the printer control firmware to version 14 or aboveThe latest version firmware or system software is available via the Konica Minolta
Description
SC90-01 at power ON.
Solution
CAUSE: A 5-volt failure on the ADU driver board.
SOLUTION: Check for 5V DC on each side of ICP3 and ICP4.If either isOPEN, inspect wiring for shorts. Replace ADU driver board (p/n 57GA-9072E).
Description
FS-604, SC77-04 after the paper exits the finisher.
Solution
CAUSE: The punch unit wiring harness is preventing the punch unit from shifting.
SOLUTION: Re-route the punch unit wiring harness so that it does not interfere with the shifting of the punch unit.
Description
When scanning to E-mail a message of, DATA SIZE IS TO LARGE is displayed on the operation panel.
Solution
CAUSE: The HDD s corrupt.
SOLUTION: Format the HDD by perfoming the following procedure:

1. Enter Tech Rep Mode.
2. Select IP HDD Format.
3. Select IP HDDFormat and press the Start key.
4. When prompted power the machine OFF/ON.
Description
Slow printing (output) when printing many single jobs (e.g., mail merge).
Solution
CAUSE: Those many single jobs are sent to the machine [Spool] and handed over to [Reserve Job] (= seen in the machine display). Handing over from
[Spool] to [Reserve Job] happens only if a previous job is finished in [Reserve Job].
SOLUTION: Check setting of DIPSW 16-1 (Copy reservation function).
47
If DIPSW is set to "1 [Disabled]" = slow printing/output
If DIPSW is set to "0 [Enabled]" = fast printing/output
SPECIAL NOTE : Solution contribution by KM Europe (BEU).
Description
SC36-06 every few days.The machine has more than a million copies on the meter.
Solution
CAUSE: Fuser parts require replacement.
SOLUTION:Replace the following parts:

26AA53150 (x2) -heat sleeve
26AA53160 (x2) -bearing
56GAR7100 -cleaning sheet
55VA53070 -auxiliary roller
SPECIAL NOTE : Solution contribution by Jim Frost, Image Business Solutions
Description
SC77-02.
Solution
CAUSE: Failed M3 tray lift motor.
SOLUTION:Replace M3 (p/n 15JK R704 00).

SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Description
Intermittent "Uploading data" message on the operation panel when scanning to E-mail.
Solution
CAUSE: Corrupt NIC or Hard Drive.
SOLUTION: Perform a network setting clear and format the hard drive by performing the following:
2. Select IP NIC.
3. Press Next.
4. Press Network Setting Clear.
To format the Hard drive perform the following:
1. Enter Tech Rep mode.
2. Select IP Hard Disk Format.
3. Select IP HDD Format and press Initialize.
Description
SC42-20.
Solution
CAUSE: The DCPS2 cooling fan (FM18)has failed.
SOLUTION: Replace the cooling fan (p/n 56AA 8054 1).

Note : The bizhub PRO 920 Service documentation on SC42-20 points to a failed cooling fan on DCPS1. Replacing the fans (FM19or FM20) on the DCPS
will not resolve this problem.
SPECIAL NOTE : Solution contribution by Nicholas Ferrendelli, Western Region DSM
48
Description
Cannot set up scan to SMB, FTP, HDD, or E-mail because the iconsare grayed out
Solution
CAUSE: The features areset to "Restrict" in the Admin mode.
SOLUTION: To enable these features, perform the following:

1. Press the Utility button.
2. Select Administrator.
3. Select System Setting.
4. Select Prohibit User Operations and set the requested scan feature to "Allow".
49
bizhub PRO 920
Description
Intermittent No Reply from PING; no printing and cannot browse; requires reboot to recover.
Solution
CAUSE:A vulnerability was corrected in early firmware where excessive SMB traffic can causethe NICto drop off.
SOLUTION:New firmware is released and posted for the following models to correct this issue.
IC-611 (bizhub PRO 1050)
OWN: DLBT0700188EN00 Ver.30-COC0
OEM: DLBT0700192EN00 Ver.30-COC0
IC-203 (bizhub PRO 920)

DLBT0700193EN00 Ver.20-COC0
IC-202 (bizhub 600/bizhub 750)

DLBT0700429EN00 Ver. 30-CH
bizhub 360
DLBT0700787EN00
bizhub 420
DLBT0700784EN00
bizhub 500
DLBT0700786EN00
bizhub C450
DLBT0700461EN00 (Phase3.03/Ver.I8)
bizhub C351
bizhub C250
bizhub C252
bizhub C352
bizhub C300
Notes :
1. If the issue is not resolved by the new firmware, please obtain details to further the investigations. Currently, here are the first items to confirm and provide.
a. Provide answers to the following questions:
What type of network environment is the customer using?
What is the network speed of the network?
What is the NIC speed on our engine?
When the device goes down can it be pinged? Browsed to?
What protocols are on the network?
Is the machine in a power save or sleep mode at the time of failure?
Does the machine have a static address or is it dynamic?
How often does the incident occur?
Are there any routers, switches or hubs involved on the network segment(s) that aretrying to utilize the machine?
What types of ‘special’ applications are utilized by people who print to the device?
b. If 600/750/920, you can perform a hyperterminal session and set transfer to text to create text file that shows the controller's activity.
c. Perform an Ethereal network packet capture. Instructions are attached.
2. The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
3. Refer to the attached PDF for reference. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe®
web site at:
Description
Where is the key counter located?
Solution
50
bizhub PRO 920
The key counter is located on the rear of the machine above the 2 ozone filters. To access the key counter remove the main rear panel, remove the metal
bracket and withdraw the 4 pin key counter.
Description
What is the user ID and password to access the Machine Manager (Administraotr) section of the main body NIC?
Solution
The user ID is: admin (lower case)
The password is: 00000000
Note: If this password is changed and or forgotten, the main body allows for a new password entry in Tech Rep mode/Admin Setting/Admin Password
Setting. Enter the new password and press OK.
Description
How to adjust for light density, poor fill.
Solution
Perform the procedure to improve solid density on single or duplex copies .
Note: To view the above PDFs, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Description
HTTP 400 - Bad Request error. Unable to view the printer web browser (PageScope Web Connection).
Solution
CAUSE: The reason for the error:
1. A bad request.The browser sent a request that the server could not understand.
2. An attempt to communicatewith plain HTTP to an SSL-enabled server port. Instead, use the HTTPS scheme to access the URL.
3.The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications.
Note : The first digit of the status code specifies one of five classes of response.
1xx Informational
2xx Success
3xx Redirection
4xx Client Error
5xx Server Error
SOLUTION: The error can be eliminated by:

1. Checking for any enabled Pop-up blockers and reconfiguring them.
2. Checking for Internet security software that may be blocking Web access and disabling the service. Example: Norton© Internet Security.
3. Installing Microsoft® .NET Framework 1.1 Service Pack 1. Microsoft® has confirmed that this is a problem inMicrosoft® products that are listed in the
"Applies to" section. This problem was first corrected in.NET Framework 1.1 Service Pack 1.
Note : Refer to Microsoft® Article ID: 826437 - FIX: "HTTP 400 - Bad request" error message in the .NET Framework 1.1 .
Description
SC28-04at power up.
Solution
CAUSE: Loss of 24V DC to ICP5 on the ADU DB.
SOLUTION: To check ICP5, perform the following:

1. Locate ICP5, just to the left of CN528 on the ADU DB.
2. Place the machine in the 47 mode.
51
bizhub PRO 920
3. Set your meter for 200V DC.
4. Place your black meter lead to frame GRD.
5. Take your red meter lead and check one side of ICP5 for 24V DC, then check the other side.
6. If either side is missing 24V DC replace the ADU DB (p/n 57GA-9072E).
Description
Low density/light image on long runs when running high percentage of coverage originals.
Solution
CAUSE:A 30% to 50% or greater image coverage perpage.
SOLUTION: See attached document to improveimage density when running high percentage of coverage originals.Topics addressed are:
1. How to reduce toner spill.
2. How to increase image density.
3. How to prevent density reduction during continuous print.
4. How to prevent density reduction during high coverage print.
5. How to reduce background.
6. How to prevent halo effects around outline characters in halftone or solid black image.
7. How to prevent density difference between side 1/side 2 and poor transfer on side 2.
Note : To view the document(s), Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free from
Microsoft® at the following URL;
Description
Copying process continually cycles ON/OFF without ever feeding a sheet of paper after pressing the START key. Unable to output copies or internal test
prints. No jam or error code is displayed.
Solution
CAUSE: Firmware bug with version Control 12 and Image 20. The charge and the T/S auto cleaning have been disabled in the 25 mode.
SOLUTION: As a temporary fix, ensure that the charge and the T/S auto cleaning are enabled in the 25 mode, DIP SW 3, BIT 3 and 4 set to 0.
Description
TWAIN driver does not connect to the MFP.
Solution
CAUSE: Improper Network Function setting.
SOLUTION: To set the Network Function setting to 'Allow', perform the following:
2. Select Administrator mode, Security button, Management Function Setting, and Network Function Setting.
3. Set to Allow.
4. Select Exit.
Description
LU404, how to program the paper size of the LCT.
Solution
To program the size of the paper loaded in the LCT, perform the following:
1. Power the copier ON.
2. Press the Utility/Counter key on the operation panel.
3. Press stop-00-stop-01.
4. Touch [System Input] on the touchscreen.
5. Touch [Standard Size] on the touchscreen.
6. Select the key of changed paper size and touch the OK key.
Description
52
bizhub PRO 920
Troubleshooting vCare/CS Remote Care E-mail communication failure.
Solution
In the attached bizhubvCare CS Remote Care Email Communication Troubleshooting Guide1.1 are troubleshooting methods and procedures to resolve
vCare Email Communication issues.
Description
How to print out the ECM Account log.
Solution
To print the ECM Account log, perform the following procedure:
1. Press Utility on the operation panel.
2. Press Administrator Setting.
3. Press System Setting.
4. Press Print Management List.
5. Press Use Management List.
6. Press Copy.
7. Select the desired outout paper tray.
8. Press OK.
9. Press Start.
Description
When trying to use the HDD to PC function in copy mode, there is no place to input the address or path to the PC.
Solution
CAUSE: HDD to PC scanning in copy mode is direct connect only.
SOLUTION: The destination PC must be connected to the printer via cable.
Description
'Please load 8.5X11 paper' message whenoriginal is copiedoff the platen glass or from the RADF.All paper trays are loaded with the correct size paper.
Solution
CAUSE: The Auto Paper Type Selection does not have the Normal Option selected.
SOLUTION: To change the paper type to Normal,perform the following:

1. Press the Utility Key.
2. Press Function Setting.
4. Ensure Normal is Highlited.
Description
Product Specifications, 920.
Solution
920 Product Specifications .
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
How to have print jobs output with Account Track or User Authentication enabled.
Solution
53
bizhub PRO 920
To have print jobs print without entering Account Track or User Authentication information into the print driver, please perform the following:
1. Enter Administrator Mode.

2. Press User Authentication/Account Track.
3. Press Non Register/Output Set
4. Press ON
Description
The manual bypass tray does not read the correct paper size.
Solution
CAUSE: The manual bypass tray adjustment was not done correctly during set up.
SOLUTION: When performing the manual bypass tray set up adjustment in the tech rep mode, both adjustments must be run. For the first adjustment, the
manual bypass tray must be set to 210 mm and for the second adjustment it must be set to 280 mm.
Description
Light/washed-out section from lead-to-trail edge when copying or printing. Issue also occurs in test patterns: [[test pattern 5| URL
http://techweb.konicabt.com/tpm/mfiles/testpattern5.pdf]] and [[test pattern 9| URL http://techweb.konicabt.com/tpm/mfiles/testpattern9.pdf]]
Solution
CAUSE: The machine is located too close to a window. Sunlight is leaking into the drum cavity from the right side of the machine.
SOLUTION: Relocate the machine away from the light source.
Description
How to load 32 bit XP drivers on a Windows* 2003 64 bit server for driver migration to the 32 bit clients.
Solution
32 bit driver files are not recognized when attempting to load on a 64 bit system, therefore the files must be pulled from a 32 bit system in order to add
additional driver support on a 64 bit server.
1. After installing the PCL, PS(Visual), PS(Plug-in) or PS(Adobe*) driver on the server, install the same type driver (32 bit version) on one of the clients.
2. The driver files will be placed in C:\WINDOWS\inf folder on the client.
3. Share this folder on the network so that the 64 bit server has access.
4. From the server, when adding additional drivers, browse to the shared folder on the workstation
5. Select the appropriate .inf file from the shared folder on the client - the driver files will then be pulled over to the server to support other 32 bit clients when
migrating the driver files.
Note: It is important to install the same type of driver on the client to match the driver installed on the server.
Description
After installing the print driver (PCL or PostScript) on Microsoft® Windows Vista™, the User Authentication/Account Track selection is unavailable.
Solution
To enable User Authentication/Account Track in the print driver, perform the following:
1. Enter the Printer Properties of the driver.
2. Select the Configure tab.
3. Under Device Option, select the desired mode (User Authenticationor Account Track).
4. Enable the option in the drop down below Device Option.
5. Select Apply.
6. Verify that User Authentication/Account Track is available.
Description
Unable to perform Scan to SMB to a Microsoft® Windows Server 2003 domain controller environment.
54
bizhub PRO 920
Solution
CAUSE: Printer controller firmware does not support Scan to SMB on a Microsoft® Windows Server 2003 domain controller environment.
SOLUTION: Load the below print controller firmware version (or later) to support Scan to SMB on a Microsoft® Windows Server 2003 domain controllers
environment.
MODEL/CONTROLLER
CONTROLLER FIRMWARE
1050/IC-611
30-CON0
920/IC-203
20-CON0
Description
How to create a device printer on an AS/400® system
Solution
To Create a Device Description on AS/400® to print to KMBS printers perfrom the following:
1. From the Main Menu under Selection or Command, type: CRTDEVPRT <enter>.
2. Change the following to set up the printer (those settings not changed, keep at default):
a. Device Description - (name the printer i.e. KMPrinter)
b. Device Class - *LAN
c. Device Type - 3812
d. Device Model - 1
e. LAN Attach - *IP
f. Port number 9100
g. Font Identifier - 011
h. Form Feed - * Autocut
i. Manufacturer - *HP5si
j. Paper Source (both) - *letter
k. Address - (TCP/IP address of the NIC)
l. User Define Option - *IBMSHRCNN
m. System Driver (hit F4) - *IBMSNMPDRV
Note :Vary ON the device to allow attachment.
Description
List of equipment that is no longer being supported.
Solution
Please see attached Product & Technical Support Bulletins 1792 and 2443 andMarketing Bulletin#07-GB-016.
Description
How to default small size originals to 8.5x11.
Solution
To default small size originals to 8.5x11, perform the following:
2. Press Admin setting.
55
bizhub PRO 920
3. Press System setting.
4. Press Size setting.
5. Under size setting change the default to 8.5x11.
Description
Countermeasure against decrease of trace of Drum separating claw.
Solution
See KOM050849.pdf for details.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
System Configurator, 920.
Solution
920 System Configurator .
Description
Can the developer for the 7085 be used in a bizhub PRO 920?
Solution
The developer used in the bizhub PRO 920 (Item #022B) is exclusive to this model only.
Description
Can the drum for the 7085 be used in a bizhub PRO 920?
Solution
The drum used in the bizhub PRO 920 (Item #022H) is exclusive to this model only.
Description
Total count reset procedure, bizhub 920.
Solution
A KMBS policy change effective November 2004 prevents provision of information regarding electronic counter reset procedures for all current and future
products due to liability involved with potential fraud. The concern is that counters will be reset and the engine sold as new.
Description
SC21-01, SC21-03 is displayed
Solution
CAUSE: Malfunction of the cleaning operation of the charging corona or transfer/separation corona caused by a firmware bug.
SOLUTION: Update to current firmware levels.
56
bizhub PRO 920
Description
Countermeasure against transfer jitter (ADU drive board assy).
Solution
Description
What is the main body Web Utilities Machine Manager setting user name and password?
Solution
The Machine Manager setting user name is 'admin' and the password is '00000000'.
Description
How to set the paper tray priority.
Solution
To set the paper tray priority, perform the following:
2. Press the Utility key on the operation panel.
3. Touch [2. Function Setting] on the touchscreen.
4. Touch [1. Feed Tray Setting] on the touchscreen.
5. Touch [1. Feed Tray Auto Select] on the touchscreen.
6. On the left hand side of the touchscreen, touch to highlight desired tray key, for each tray which is to be automatically detected when ATS/APS functions.
If, the tray key is not highlighted it will not be an ATS/APS available tray, nor will it be displayed on the right half of the touchscreen.
7. Tray keys specified as ATS/APS ON will appear on the right half of the touchscreen. Touch to highlight the desired tray key, and then change its priority by
using the up-down arrow keys.
8. Touch [OK] on the touchscreen to complete the setting.
9. Touch [Exit] on the lower left corner of the touchscreen to return to the normal copy mode.
Description
LU403, how to program the paper size of the LCT.
Solution
To program the size of the paper loaded in the LCT, perform the following:
2. Press the Utility/Counter key on the operation panel.
3. Press stop-00-stop-01.
5. Touch [Standard Size] on the touchscreen.
6. Select the key of changed paper size and touch the OK key.
Description
How to retrieve copies or password print jobs stored to HDD (box).
Solution
Copied data stored on the internal HDD with the [Store] screen or confidential print jobs transmitted from a computer can be output using the [Recall] screen.
1. Press [Box] on the control panel and then press [Recall] key.
2. Specify the folder in which the data you output are stored.
Press the [Personal Folder] key to display the list. Select any folder and press the [OK] key.
Press the [Public Folder] key.
Press the [Confidential] key.
A Password may be configured for the Personal Folder. In that case, the Password input screen appears. Enter the Password.
If you know the target file, press the [Direct Call] key to specify the location directly.
Using "File Combination" Jobs that are stored to a box can be reprinted in groups of up to 5 at a time.
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bizhub PRO 920
Description
Is the bizhub 920 PostScript* (P) driver Microsoft*-certified?
Solution
The bizhub 920 PostScript (P) driver is Microsoft-certified. Microsoft-certified drives are listed on the [[Windows Marketplace Tested Products List| URL
http://testedproducts.windowsmarketplace.com/results.aspx?&text=Konica%20Minolta&bCatID=0&cpID=0&ocID=0&OR=1&PG=1]].
Note: Scroll through the available pages to obtain a complete listing of Konica Minolta Microsoft-certified drivers.
Description
FS604 jams (no code) with cover sheet 90lb index fed from the bypass tray in sort/staple mode in combination with 20lb paper only when copying.
Solution
CAUSE: Older version firmware installed on the main body, IC203 and FS604.
SOLUTION: Update the main body machine to minimum versions:

Print control = 12
Image control = 20
IC203 = 20
FS604 = 11
Description
Unable to browse to the IP NIC and 'Page can not be displayed' is indicated in the browser.
Solution
CAUSE: PageScope Web Connection is not enabled.
SOLUTION: To enable PageScope Web Connection, perform the following:

2. Press Administrator mode and enter the password.
3. Press Network Settings.
4. Press IP NIC.
5. Press NEXT and then select #13 PSWC.
6. Press USE and then Close until the main copy screen is displayed.
Description
How to set up Color/Black & White Splitting with MicroPress®.
Solution
For Color Splitting, MicroPress® version 7.0.0.6 or greater must be running on the bizhub PRO 920 and MicroPress® version 7.0.0.8 or greateron the bizhub
PRO 1050 to use the Post Inserter.
This feature creates a copy of each monochrome page of a job and routes these pages to the Monochrome Spool printer in the Input Controller. A place
holder for the color pages is automatically generated. The monochrome printer should be set to Hold. This will allow the color pages to be printed and then
placed in the post process inserter to rebuild the job on the fly.
1. From the MP_Rip menu, Stop Inputs.
2. Select Page Setup Manager.
3. Select the Page Setup for the color device you want to modify. Then select Copy.
4. Check the Enable Feature box under the Processing section.
5. In the pull-down window below the Enable Feature box, be sure that the SplitColorJob is selected.
6. Click Save as to exit this menu. Name the new Page Setup ColorSplit Printer.
7. Close Page Setup Manager.
8. Open the Input Controller.
9. Edit the MonochromeSpool.
10. For Page Setup, select the monochrome printer that will process the Black and White pages.
11. Make sure to put a check in the box next to Enable before Selecting OK and closing the Input Channel Edit.
12. To Publish the new printer, close down the RIP and MicroSpool™. Then restart the RIP and then MicroSpool™.
13. Go to the Black and White printer in PrintStation™ Manager, double-click on it and go to the device tab. Scroll down to Color Insertion tray and set up the
proper tray.
14. Once a job is sent to the ColorSplit printer, all the color pages will print on the selected color printer. In PrintStation™ Manager, go to the color split job
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bizhub PRO 920
being held on the color printer, right-click on the job and go to Info.
15.Select the Output Option tab and then select Insert Color Pages.
16.Release the job once the color inserts from the color printer have been put in the proper tray on the Black and White machine.
Description
Server Connect error message when scanning to E-mail. Both locations can see users in LDAP look up. The first location there were no issues when
sending E-mail. The second location would give Server Connect error.
Solution
CAUSE: Two locations are connected via 100MB metro ethernet WAN. The timeout was set to max. The customer has two E-mail servers; one at each site.
SOLUTION: Change the SMTP mail server address to the local mail server.
Description
How to set the bizhub 920 so the PI501 punches 3 holes when paper inserted/fed from it.
Solution
Enter the Utility Mode, select controller, then select printer setting and select basic setting. Select #7 Punch setting. The choices are OFF, 2, 3 hole. Make
the selection needed.
Description
How to create a device printer on an AS/400™ system using the stock Konica MinoltaKN or NIC print server.
Solution
The following models will support installation as a device printer using the OS/400™ SNMP setup with the imbedded NIC or KNxxx print server:
IC-202
IP-422
IP-423
IP-432
IP-511
IP-602
These models support a setup that will allow a device printer to be created on the AS/400™. When printing SCS, this setup can be used with the stock
controller NIC cards. This setup supports page range control but does not support specific tray calls. In order to support tray call the AS/400™ workstation
customization table (if there is one) must be modified.
To load an SNMP driver compatible with the Konica IP unit, perform the following:
1. From the Main Menu under Selection or Command, type:
crtdevprt
2. Change the following to set up the printer (those settings not changed, keep at default):
a. Device Description - (name the printer i.e., Konica Minolta)
b. Device Class - *LAN
c. Device Type - 3812
d. Device Model - 1
e. LAN Attach - *IP
f. Port number 10001 (IP-432 = 9100) note: use the port number that prints out on the NIC status page.
g. Font Identifier - 011
h. Form Feed - * Autocut
i. Manufacturer - *HP5si
j. Paper Source (both) - *letter
k. Address - (TCP/IP address of the NIC)
l. System Driver (hit F4) - *IBMSNMPDRV
Note : Vary ON the device to allow attachment.
Description
Excessive toner in the cleaning section of the 920
Solution
Perform the procedure listed belowit will resolve the excessive toner problem.
Solid density procedure for single or duplex copies on the 920
1. Verify dip switches and Black ratio average
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bizhub PRO 920
DIPSW No Bit Function Default setting Inch
2 1 All charger cleaning cycle (fixing temperature 50°C or less when turning ON) 0
2 0
3 0
4 All charger cleaning cycle (after turned ON) 0
5 0
DIPSW 3 3 Charger cleaning function 0

4 Transfer/separation charger cleaning function 0
DIPSW 5 2 Image density selection (laser PWM) for copier 0

3 0
DIPSW 6 0 Background density adjustment (photo mode) 0

1 1
2 Transfer assist control 0
3 Minimum black band width 0
4 0
5 Image stabilization control cycle 0
6 1
7 Drum potential auto adjustment 0
DIPSW 7 0 Developer type (new/old) 1
2 Background density adjustment 0
3 0
DIPSW 8 0 Image density selection (laser PWM) for printer 0

1 0
DIPSW 23 2 Toner density of developer selection 0

3 0
4 0
DIPSW 27 2 Image density selection (toner control patch density) 0

3 0
5 Thin characters reproduction improvement (usage of smaller laser dot)
Standard Thin-character Correspondent 0
[06 Pixel ratio of each section]
Pixel Ratio Data List average Classification

1~2% Low coverage
2~4% Low to avg. coverage
4~6% average coverage
6~8% average to lower high coverage
8% or above High coverage
2. Check and change value of the transfer current setting

02 Process Adjustments
01 High Voltage Adjustment
01 High Voltage Auto Adjustment
03 HV Adjustment (Transfer) Value XX
Note the setting and reduce this setting by 2 to 3 steps. For example: If it is 45 set it to 42.
3. Run the auto high voltage adjustment

02 Process Adjustment
01 High Voltage Adjustment
01 High Voltage Auto Adjustment
4. For the following conditions set dipsw to the following

4~8% average .25% increase in toner to carrier ratio

3 0
4 1
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bizhub PRO 920
3 0
8% or above average .5% increase in toner to carrier ratio*

3 0
4 1

3 0
* If background occurs return dipsw 23-2 to "0"
5. Press return and select process adjustment and perform the following adjustments:
02 Process Adjustment
02 Drum Peculiarity Adjustment
03 Auto Maximum Density Adjustment
04 Auto Dot Diameter Adjustment
05 LD Offset Adjustment
06 Auto Gamma Adjustment (1dot)
6. Select test mode
06 Test Mode
02 Test Pattern Density =255
01 Test Pattern Output Mode
7. Run 200 copies 1:2 of test pattern #12 on 8.5 x 11 paper.
8. Verify fill of black squares on front and back side of page for density.
Note: some lower grades of paper will not completely fill black squares regardless of the adjustments made due to paper characteristics.
9. Press service button and select process adjustment and rerun the following adjustments:
02 Process Adjustments
02 Drum Peculiarity Adjustment
03 Auto Maximum Density Adjustment
04 Auto Dot Diameter Adjustment
06 Auto Gamma Adjustment (1dot)
Description
Time to acquire scan is excessive; slow scanning.The 'Connecting' message lasts a long time.
Solution
CAUSE: Scanning may seem slow because the TWAIN driver is searching for all available machines to scan from on the network.
SOLUTION : When the Select Devices dialog box is displayed, select 'from registered devices' and also select 'Use this device for future session'
option.Please see attachment for procedure.
Note : To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
FS509/FS604, PULL OUT FINISHER STACKER AND CHECK STAPLER message when selecting staple mode.
Solution
CAUSE: The add stapler sensor has failed.
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bizhub PRO 920
SOLUTION: Replace the failed stapler unit (p/n 15JM-5010).
Description
Part number for the mounting kit needed for the installation of the RC-501 toner recycle kit.
Solution
Mounting kit needed for the installation of the RC-501 toner recycle kit (p/n 57GA-K010).
Description
When searching solutions by models,referenced links for the documentsare notaccessible.
Solution
CAUSE: This is a search of the printed database. The links are locatedwithin the solution in the database.
SOLUTION: Copy the solution ID number into the Knowledgebase look-up Keyword field and select Search to access the solution complete with active links
to attached documents.
Note : If there is an actual 'dead' link within the solution, please send an E-mail to cses@kmbs.konicaminolta.us with the solution ID number and please
identify the link.
Description
When scanning to the network (E-mail, FTP, SMB, HDD) and the scan completes, the file name that is displayed will remain until it is changed or the machine
performs an automatic reset.
Solution
SOLUTION: A firmware change has been issued whichallows a procedure to be performed toclear the file name after the scan completes.Firmware version
must be at least the following to allow this function:
bizhub PRO 1050/1050e - version 50
bizhub PRO 920 - version 40
Once the firmware is installed, set DIPswitch 21-7 to 1. With DIP 21-7 set to 1, the user must press theReset key after the scan completes to clear the file
name.
Note : The latest versionof firmwareis available on the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support)
by clicking on 'Download MSDS, Drivers, Firmware and more'.
Description
How to configure LDAP access on a Lotus® Notes R5 or R6 server.
Solution
LDAP Production R5/R6 server setup:
1. Edit Notes.ini and add LDAP task. ServerTasks = Router, Replica, Update, Amgr, AdminP, CalConn, Event, Sched, Stats, HTTP, POP3, maps, LDAP.
2. Create a new Configuration document for LDAP to control Anonymous Access.
3. Create a new Configuration doc, call it Allservers in the Group or Server name, then save and close the doc.
4. Now open the Allservers doc. Note that the Basics tab has changed.
5. Select Use these settings as the default for all servers. Note that Group or Server name is now *-Default-. Also there is now an LDAP tab.
6. Click on the fields that you want to be accessible button.
7. Set it to show First Name InternetAddress and LastName only. Do this so only limited info is available.
Notes :
a.This Allservers configuration doc will only affect the servers running LDAP. It will also allow the copiers to access LDAP without using an authentication
account and password. This is the method that all users are using according to Lotus® Incident 1632724.
b. Please refer to the attached document for more detail.
c. To view the document(s), Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free from Microsoft® at
the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
Description
Will PageScope Direct Print support PDF version 1.6?
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bizhub PRO 920
Solution
PDF version 1.6 is notsupported by PageScope Direct Print on the bizhub PRO 920/1050 series.Therefore, please use PDF version 1.4 or 1.5.
Note : The upcoming model releases will support PDF version 1.6.
Description
How to configure tandem printing on the bizhub 920.
Solution
PREREQUISITES
Required firmware 920 mainbody version 12/20
Required system code IC203 version 20; only one 920 must have a controller attached.
Driver versions: PCL* version 2.0 or Visual PostScript* version 2.1.0.0
Both machines must have the same finishing/tray options installed.
To configure Tandem printing follow the instructions described below.

1. Verify DIPsw. 20-7 = 1.
2. Enter Utility mode then enter Admin. Settings. Input the password for access the default is 92729272. Select network setup. Select Mainbody/machine
NIC.
3. Input the TCP/IP* address to be assigned to the mainbody NIC of this machine.
4. At the bottom of the screen select Tandem NIC and input the mainbody NIC address that will be assigned to the other machine.
5. Save the settings.
6. Go to the other machine and follow steps 1 through 5.
7. Go to the operational panel screen and select Tandem, select enable. This is done on both machines.
8. To connect the mainbody NICs of the 2 machines either a crossover network cable is required or 2 straight cables and a hub are required. The network
connection goes to the machine with the IP controller attached.
Description
Can the toner for the 7085 be used in a bizhub PRO 920?
Solution
The toner used in the bizhub PRO 920 (Item #022J) is exclusive to this model only.
Description
LU-403 will not hold the 4500 sheets outlined in the sales guide
Solution
The capacity specification for the LU-403 has changed to 4000 sheets.
Description
FS509, with staple mode and small paper sizes, roller marks may appear on the side 2 of the 1st sheet in the 2nd and later sets of copies.
Solution
CAUSE: The bypass control, which holds the 1st sheet of each set of copies during the interval between sets, is performed in staple mode for securing
productivity. However, while the 1st sheet is waiting, it is rubbed with rollers and becomes soiled.
SOLUTION: Update Print Control to current levels and perform the following:
A switch to disable the bypass control under any condition has been provided. If roller marks appear at the position specified above, set the dipswitch 37-2 to
1. However, with this setting, the productivity decreases slightly.
NOTE: If the above procedure does not resolve the problem a new style roller is available for no charge. Please contact Engineering to obtain this roller.
Description
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bizhub PRO 920
What is Enhanced Security mode?
Solution
Enhanced Security mode ensures data protection when connected to the network. Enhanced Security offers the following protections:
1. Protects or deletes data that remains in memory or on the HDD after being processed. Enhanced Security mode ensures data are deleted completely
before releasing the image area.
2. Secure passwords made up of 8 to 64 alpha numeric characters.
3. User Authentication is required to access boxes stored on the HDD.
4. External access is only permitted for the telephone lines with CS Remote Care.
5. Audit logs are maintained with a history of security related events.
Note: Enhanced Security mode is only available with an IC-203 installed.
Description
User Authentication User Name and Password specifications.
Solution
User Name and Password specifications:
1. User names are 1 to 64 alphanumerical characters.
2. Passwords are 8 to 64 alphanumerical characters.
Notes:
1. Characters are case sensitive.
2. Passwords of less than 8 characters are invalid.
3. If the wrong password is entered at authentication, the system will not accept retry for 5 seconds.
Description
What is the default PageScope Web Connection Administrator password?
Solution
The default PageScope Web Connection Administrator password is 00000000.
Description
LDAP availability.
Solution
LDAP will not be available until phase 2 of the product (early 2006).
Description
How to enter the touchscreen adjustment when the touchscreen is out of adjustment.
Solution
To enter to touchscreen adjustment, perform the following:
1. Select the [Utility] button.
2. Select number 5 on the key pad.
Description
How to reset the CE password
Solution
This procedure can only be provided by the Engineering department. Please open a ticket with the NSSG and the hotline advisor will escalate the ticket to
Engineering. Engineering will then contact the technician directly.
Description
FS509, how many sheets can be half-folded without using the staple option?
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bizhub PRO 920
Solution
The FS509 can only fold a maximum 3 sheets of paper when not using the staple option.
Description
How to default the machine to be a PS interpreter only?
Solution
To change the default interpreter to be PS only perform the following;
1. Select [Utility].
2. Select [CONTROLLER].
3. Select [02 Printer Settings].
4. Select [01 Basic Settings].
5. Select [01 PDL].
6. Select [PS].
Description
Banding is occurring on the paper in the front-to-rear direction approximately 1 inch apart and the bands are 2mm in width.
Solution
CAUSE: The cleaning blade is skipping causing the banding.
SOLUTION: Replace the cleaning blade.
Description
Unable to select tray 3 as Priority TRAY.
Solution
CAUSE: Tray 3 has not been select as the priority tray selection in the Function Settings menu.
SOLUTION: To select tray 3 as the priority tray perform the following;

1. Select [Utility].
2. Select [Function Setting].
3. Select [Feed Tray Setting].
4. Select [Feed Tray Auto Selection].
5. Set tray 3 to be the priority tray.
6. Power the copier OFF/ON.
Note: Ensure the machine is set for current settings, and not Factory Settings.
Description
What is the best method to feed NCR type paper from the 920?
Solution
The following settings should be used to ensure minimal problems when feeding NCR 3 part paper.
1: It should only be feed from the LCT.
2: The job should be sent in reverse order and output faceup.
3: The paper type should be set for Thin paper.
Description
IC203, does the bizhub 920 require 2 controllers for Tandem printing?
Solution
Only one controller is required for tandem printing.
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bizhub PRO 920
Description
IC-203, unable to send scan to e-mail, SMB, or FTP. When the job list, output history, details is checked, the operation displays cancelled with no details.
Solution
CAUSE: A key counter device is installed on the machine, but not activated.
SOLUTION: The firmware will be modified and applied to the next mass-production firmware. The ETA for this firmware will be the end of May, 2006.
Description
Unable to enter correct copy quantity.
Solution
CAUSE: Copy limit function is enabled.
SOLUTION: To program the copy quantity limit in the software switch setting mode, perform the following:
1. With the copier powered ON access the service mode.
3. Touch [Software Switch Setting] on the touchscreen.
4. Scroll to dipswitch 9-4.
5. Use the matrix below to determine which value inputs at DIPSW 9 (bits 4, 5, 6, and 7 should be entered to select the copy quantity limit desired by the
customer):
9-4 to 0 9-5 to 0 9-6 to 0 9-7 to 0: No limit
9-4 to 1 9-5 to 0 9-6 to 0 9-7 to 0: Copy limit = 1
6. Touch the ON/OFF key to input the desired setting of 0 (OFF), or 1 (ON) for bit location 4.
7. Scroll to bit 5.
8. Repeat the procedure in steps 6 and 7 for dipswitches 9-5, 9-6, 9-7.
9. Touch [Return].
10. Touch [Exit].
11. Touch [Close] to exit the software switch setting mode.
Description
Reasons why the NIC might not connect to a Novell* NDS server when attempting to configure using queue-based printing (IPX/SPX).
Solution
1. The SET 'reply to request for nearest server' setting is not enabled.
2. Not enough licenses.
3. Signature level not set between 0 - 2. Signature level 3 (packet encryption) is not supported.
4. No autosense. If the NICs are bound to three or more LAN protocols, then the autosense of media type fails. Select a frame type manually.
5. NDS and the local schema are corrupt and need to be repaired with DSRepair.
6. Printer object is not set up as remote/unknown. Wipe all objects and recreate them with Quick Setup.
7. The Disable Bindery setting is checked in the IPX setup on the NIC. It disables everything.
8. Using autosense hubs. The port needs to be set up as a single speed or a single speed hub needs to be placed between the autosense hub and the NIC.
9. The NIC is not advertising on the network. Use Display Servers command and view three instances of the KN card.
10. If AppleTalk* is not needed, disable it. Both AppleTalk and Novell protocols are 'chatty'.
Description
Can the standard HDD1 be removed and the unit still function properly?
Solution
The HDD1 can be removed from the machine and the unit will function properly with the exception of scan to box.
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bizhub PRO 920
Description
How to set Auto mode when an original is placed in the RADF.
Solution
To set Auto mode upon RADF original detection, perform the following:
3. Touch [Copier settings] on the touchscreen.
4. Touch [Reset Setting] on the touchscreen.
5. Touch [Reset Function] on the touchscreen.
6. Set the following items:
Auto reset by key setting - Initial Setting
Finisher Mode by Full Auto - Sort
Also, verify that the reset initial setting is as followings:

4. Touch [Initial Setting] on the touchscreen.
5. Select [Current]
Description
How to set APS to default to tray 4 when copying from the glass.
Solution
To set APS to default to tray 4 when copying from the glass, perform the following:
5. Select [Current].
Also, verify that the reset initial setting is as followings:

2. Touch [Feed Tray Setting] on the touchscreen.
3. Touch [Feed Tray Auto Select] on the touchscreen.
5. Select - ATS/APS - All
- Tray Priority - 4, 1, 2, 3, bypass
Description
Does the bizhub PRO 920 support Bates Stamping?
Solution
The bizhub PRO 920 has Bates Stamping capability.
Description
Is SCS/IPDS* printing available for the S/390* or AS/400*?
Solution
IBM* SCS/IPDS printing is supported on this model with the i-Data* Linkcom III* print server. The Linkcom III print server can convert SCS/IPDS print streams
to PCL* which the controller can interpret.
Note: Prior to placing a printer in the customers environment a digital needs analysis (DNA) must be submitted to NSSG including complete details regarding
the host print stream at the location.
To support printing from an IBM mainframe S/390 or AS/400 using Ethernet protocol and SCS/IPDS Print Data Streams with an internal IP controller will
require a Linkcom III 10/100 Ethernet model print server with SCS/IPDS support. The choices listed below are dependent upon the printer print speed.
IMPORTANT: The Linkcom III must have minimum firmware version 556.380 or it will not operate correctly.
LinkCom III 10/100 (no SCS or IPDS) - support Multi-Port/External Ethernet Interface for MFP's up to 55PPM (7640001483)
LinkCom III 10/100+SCS only - Multi-Port/External Ethernet Interface for MFP's up to 55PPM (7640001484)
LinkCom III 10/100+IPDS - Multi-Port/External Ethernet Interface for MFP's up to 55PPM (7640001485)
LinkCom III 10/100+IPDS+SCS+AS/400 +S/390 - Multi-Port/External Ethernet Interface for MFP's up to 55PPM (7640001486)
LinkCom III 10/100+IPDS+SCS (HS 85) Multi-Port/External Ethernet Interface for MFP's from 56PPM to 85PPM (7640001487)
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bizhub PRO 920
LinkCom III 10/100+IPDS+SCS (HS 120) Multi-Port/External Ethernet Interface for MFP's from 86PPM to 120PPM (7640001488)
Note: Printing SCS/IPDS logos requires the controller to have the PostScript* option installed. In this scenario, specific tray calls are not supported.
Description
Microsoft®-certified printer drivers - PCL, PostScript, PostScript (P)and PostScript (V).
Solution
The Konica Minolta Microsoft®-certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector. Access the Selector from the the KMBS
public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,
Drivers, Firmware and more'.
These drivers will be shown as a WHQL ( W indows H ardware Q uality L abs)Download.
Access the Download Selector and type WHQL in [Find downloads:],then click on Search->.
Description
Memory specifications.
Solution
The bizhub 920 comes standard with 256MB. An optional 256MB memory stick is available (EM701 - Item #15BV).
Description
Is the bizhub 920 PCL* driver Microsoft*-certified?
Solution
The bizhub 920 PCL driver is Microsoft-certified. Microsoft-certified drives are listed on the [[Windows Marketplace Tested Products List| URL
Description
Is the bizhub 920 PostScript* (V) driver Microsoft*-certified?
Solution
The bizhub 920 PostScript (V) driver is Microsoft-certified. Microsoft-certified drives are listed on the [[Windows Marketplace Tested Products List| URL
Description
LU403 registers as 11x17 and is only capable of 8.5x11.
Solution
CAUSE: An anomaly in the program requires the LU403 tray size setting to be changed to a different size paper and then back to 8.5x11.
SOLUTION: Perform the following procedure to set the LU403 to standard 8.5x11 paper:
1. Enter the Tech Rep mode by pressing the Utility key and then S,0,0, S,0,1.
2. Select System Input.
3. Select Size Setting Tray 4.
4. Select Standard Size.
5. Select A4 and return to normal copy mode.
6. Perform steps 1 thru 5 but this time select 8.5x11 as the LU403 paper size.
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bizhub PRO 920
Description
In PageScope Job Spooler 1.5.0.7, can Active Jobs be held and reprinted in Job Spooler? Can completed jobs be reprinted?
Solution
Active jobs can only be changed in priority and not held. Completed jobs are only listed and can not be re-printed. Only by selecting in the driver for Output
method -Save in User Box, can documents then be retrieved through Job Spooler. They are retrieved by accessing the User Box through Job Spooler. At
this point, Job Settings can be changed and the document reprinted from Job Spooler.
Description
How to print the account management list.
Solution
To print the account management list:
1. Press the utility button.
2. Press the administrator tab.
3 Enter password.
4. Press the System setting tab.
5. Press print management list.
6. Press audit log report.
7. Press the copy tab.
8. Press the start key.
Description
When copying in booklet mode, the image is rotated incorrectly.
Solution
CAUSE: Incorrect Booklet Copy settings.
SOLUTION: To correct this issue, perform the following:

1. Press the Utility Mode on operation panel.
2. Select Copier Settings.
3. Select Each Function Setting.
4. Select Booklet Copy.
5. Set to 'Manual'.
Description
How to create a User's Folder from the touchscreen.
Solution
To create a User's Folder from the touchscreen, perform the following:
1. Touch [Box] on the lower left corner of the copy mode touchscreen.
2. Select and highlight [Personal Folder] or [Public Folder].
3. Touch [New Register].
4. Touch [Folder Name] Input on the touchscreen. Enter the desired folder name.
5. Touch [OK] on the touchscreen.
6. Touch [Password Input] on the touchscreen. Enter the desired password.
9. Touch [Cancel] on the touchscreen.
10. Touch [Cancel] on the touchscreen to return to the normal mode.
Description
How to set any paper tray as the default paper tray.
Solution
To set paper tray 1 as the default paper tray, perform the following:
1. Press the Utility Key.
2. Select Copier Setting.
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bizhub PRO 920
3. Select Reset Setting.
4. Select Initial Setting.
5. Select CURRENT.
6. Back out of the basic copy screen and select PAPER on the touchscreen.
7. Select the desired paper tray and press OK.
8. Select ZOOM.
9. Press x1.0 and then OK.
The tray is now programmed as the default.
Description
How to set up LDAP so that user authentication is not required when performing an LDAP search.
Solution
To set up LDAP so that user authentication is not required when performing an LDAP search, perform the following:
1. Select SIMPLE for the Authentication Method.
2. DISABLE User Authentication.
3. Enter a Login Name and Password and press APPLY if making the changes via the web interface.
4. An LDAP search can now be performed without the user having to authenticate.
Description
The bizhub 920 stops printing jobs when sending a mixture of stapled and non stapled jobs from a UNIX* or main frame environment
Solution
CAUSE: There is a deficiency in the base firmware for the bizhub 920.
SOLUTION: Install the ABT0 patch to version 20 of the image control firmware on the bizhub 920. This patch is available on the [[Konica Minolta FTP site|
URL ftp://kbtdigital:kx15@ftp.konicabt.com]].
Description
Unable to 3-hole or 4-hole punch; machine will only 2-hole punch regardless of the mode selected.
Solution
CAUSE: Punch control board sensors not adjusted properly.
SOLUTION: Adjust all 5 potentiometers on the punch control board to the point where the corresponding LEDs come on, then one detent beyond that point.
Description
How to enable the jam counter
Solution
To enable the jam counter, perform the following:
1. Access the Tech Rep Mode.
2. Select [System Input].
3. Select [Software SW settings].
4. Scroll to Dip SW 11, bit 7 and select [ON].
Description
Unable to select Hole-Punch and Tab paper when printing with the 920 PCL* driver; Constraint message is displayed when the two options are selected.
Solution
CAUSE: This is normal operation, thebizhub 920 does not officially support the punching of tab paper which is considered a thick paper.
This was verified with PCL driver version 02.00.00.01.
SOLUTION: Tab inserts much be pre-punched and fed fromPost Inserter unit.
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bizhub PRO 920
Description
Upon finishing a scan to E-mail job, the auto reset key does not bring the copy screen back to the scanning screen. The Address Icon on the touchscreen
must be pressed to return to the main scanning page.
Solution
This operation is within the current Engineering Specifications of bizhub 920.
Description
Blank white band 1" on front side of all copies and prints.
Solution
CAUSE: The dust proof glass on the write unit is pushed too far in preventing the laser to write the image completely on the front (user) side of the machine.
SOLUTION: Position the dust proof glass correctly on the write unit.
Description
Copying process continually cycles ON/OFF without ever feeding a sheet of paper after pressing the START key. Unable to output copies or internal test
prints. No jam or error code is displayed.
Solution
CAUSE: Corrupted firmware.
SOLUTION: Flash the print control version to 11 and the image control version to 10. The problem may continue to be experienced if the machine is flashed
with print control version 12 and image control version 20.
SPECIAL NOTE: Solution provided by David Cox, Komax Business Systems & Timothy Kemme, Pacific Office Automation / Salem.
Description
Is the IC203 required in order to scan to E-mail, FTP or PC (SMB)?
Solution
The IC203 is required in order to support scan to E-mail, FTP or PC (SMB).
Description
"Input Copy time" message at power up.
Solution
CAUSE: The Weekly time has been turned ON by mistake.
SOLUTION: Turn the weekly timer OFF. To turn the weekly timer OFF, perform the following;
1. Press [Utility/Counter].
2. Select [Administrator].
3. Select [System Settings].
4. Select [Weekly timer settings].
5. Select [Weekly Timer ON/OFF setting].
6. Highlight [Weekly timer OFF] and return to the main screen.
Description
RC501 replacement parts.
Solution
Refer to the [[RC501 Parts Catalog| RUN v:\PDFfiles\AcroRd32.exe V:\PDFfiles\internal_link016.pdf]] and [[920 Mount Kit| RUN v:\PDFfiles\AcroRd32.exe
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bizhub PRO 920
V:\PDFfiles\internal_link017.pdf]] for more detail.
Description
When scanning with eCopy™, the preview is not displayed, the optics did not work and the message at the bottom left of the scan indicates 'Scan complete'.
Solution
CAUSE: There issomewhat of an incompatiblity with most ofthe KMBSTWAIN drivers and the eCopy™ ScanStation.
SOLUTION:There is a driver that does work well and supports color scanning. This has been commonly referred to as the GUI-suppressed (Non GUI) driver.
Notes :
1.Prior to installation, unload the presentTWAIN drivervia Control Panel=> Add or Remove Programs. IMPORTANT : Stop ALL eCopy™ services in order
to remove the driver.
2. The latest TWAIN driveris available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
Firmware and more'.
Description
Error while removing TWAIN driver from eCopy™ ScanStation.
Solution
CAUSE:The eCopy™ license has locked the TWAIN driver and has not released it.
SOLUTION: The two eCopy™ services must be stopped in order to remove the TWAIN driver. Once the services have stopped, press the Retry button and
the removal process should continue. Once the TWAIN driver has been removed, restart the two services that were previously stopped.
Description
FS604, J73-01 at power up.
Solution
CAUSE:Failed wiring harness.
SOLUTION: Verify operation of the finisher exit sensor in diagnostics. Replace the wiring harness as needed (p/n 13QE90020).
Description
Code 23-50 after replacing the toner collection bottle on a RC501.
Solution
CAUSE: There is a counter that must be reset when the bottle is full.
SOLUTION: Reset the counter in the Technical Mode, Parts Life Counter, Preset Parts Life Counter, number 117.
Description
Cannot receive CS Remote Care host E-mail or perform CS Remote Care communication test via Sendmail\Cyrus or equivalent E-mail server environment.
ISPs will be using these SMTP and POP3 mail servers on UNIX or LINUX platforms.
Solution
CAUSE: The bizhub PRO 1050/IC-611 and bizhub PRO 920/IC-203 will not complete the three POP3 requests when retrieving the E-mail attachment sent
from CS Remote Care host system or an E-mail communication test.
SOLUTION: Perform the following:

1. Verify the engine SMTP and POP3 account settings are correct by performing a test using the same settings from an E-mail client.
2. Download the IC-611 firmware and version 30-SBK0 (1050 p130sbk0p.exe), IC-203 firmware version 30-SBK0 (ic203 p120sbk0p.exe), and respective
modification notices, whichare available via the Konica Minolta Download Selector.
Note : The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
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bizhub PRO 920
Description
How to determine what version of Sun Java™ is installed on a Microsoft® Windows workstation.
Solution
To determine what version of Sun Java™ is installed, perform the following:
1. From a command prompt type:java -version
2. Press Enter.
3. The version of Sun Java™ will be indicated. If the command is not recognized then Sun Java™ is not installed.
Description
Scan to FTP using a host name versus a TCP/IP address is not working in a workgroup environment.
Solution
CAUSE: A DNS server is required when using a host name versus the TCP/IP address.
SOLUTION:If no DNS server is available, then a TCP/IP address must be used instead of the PC host name.
Description
Due to the recent changes to the date that Daylight Saving Time begins, it may be necessary to adjust the time to allow the proper time to display on scans
and faxes.
Solution
Refer toattached Bulletin #5806 for the details.
Description
FS-602/FS-604, wrinkles paper when folding 8.5x11.
Solution
CAUSE: Paper is binding in the finisher.
SOLUTION:Install modified paper guide stay assembly. Pleaserefer to attachedTechnical Bulletin 5839.
Description
Howto createAccount Track accounts remotely using a browser.
Solution
To create a large number of accounts in Account Track using an internet browser, follow these steps. This is faster and easier than creating them through
the 920 control panel. It has been tested with up to 200 accounts.
1. Enable Account Track on the 920 using its control panel.

a. Utility/Counter
b. Administrator Setting
c. User Authentication
d. General Setting
e. User Authentication
f. User Authentication = OFF
g. Account Track = ON
h. Account Name = OFF
i. Account Distribution Number = 1000
j. Account Track
k. Copier/printer = USE
l. Scanner = USE
m. OK, Close, Close, Close.
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bizhub PRO 920
2. Create at least one account using the 920 control panel.
3. Export the account list from the 920 to a local computer.

a. With a browser, connect to the 920
b.Using the web browser, go to Machine Manager Setting
c. Login to the 920. Login Name = admin; Password =12345678
d.Setting Data Import/ Export
e. Account Track Data (Tab Separated)
f. Export
g. Save the resulting file (vt_tab.txt)
4. Edit the exported file using Microsoft Windows Notepad or another text editor.
a. Addusers as follows: password [TAB]username [TAB]0 [Enter]
b. Repeat step (a) for each user. See the following example of an edited file.
c. Save the file.
5. Import the edited file back to the 920.

a.ClickImport.
b. Browse to the edited file on the local computer.
c.ClickImport.
Description
When a RX/TX CS Remote Care E-mail Communication Test is performed, if the test is unsuccessful due to incorrect POP3 settings, the screen hangs or
displays the status message"Now Communicating", without ever returning an error code. Additionally, no error code is printed out in the Communication log.
Solution
SOLUTION:Special Printer Controller firmware for the bizhub PRO 1050 (30-COKO) and bizhub PRO 920 (20-COKO) has been released to address this
issue. After applying this special firmware, when a CSRC Communication Test fails, related to incorrect POP3 settings, the error "Communication Error code
00-05" will display on the screen and a "Reception Failed" entry (mode 8000, result 0005) will now be listed in the Communication log.
Notes :
1.This special firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking
on 'Download MSDS, Drivers, Firmware and more'. Search underthe Product Groupfor 'BlackWhite Products' => 'bizhub PRO 1050'or 'bizhub920'
=>'Firmware' selection, as well as'Solutions'=> 'CS Remote Care' =>'Firmware' selection.
2.If the Communication Test is successful, a "Completed" status is then displayed on the screen. When the Communication log is printed from Tech Rep
Mode=> List Output, the successful communication is listed in the log.
Description
Who to contact for parts and technical supportconcerning Jamex™ products.
Solution
Support is provided by Jamex™ by calling 800-289-6550. Refer to attached Marketing Bulletin #04-GB-016 for more detail.
Description
PostScript printer driver for Microsoft® Windows Vista™.
Solution
The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
http://www.kmbs.konicaminolta.us ), Support & Drivers tab, or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
The Windows Vista™ Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html
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bizhub PRO 920
Note : Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft® Windows Vista™. To viewthe PDF,
Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
Background during a copy or print job.
Solution
CAUSE: HV1 has failed.
SOLUTION: Replace HV1 (p/n 57GA 8401 0).
Description
The operation panel is 'locked up', machine cannot be flashed and continually runs.
Solution
CAUSE: The operationboard has failed.
SOLUTION: Replace the operation board (p/n 57GA-9030).
Description
Print jobs do not hold when sent to the MicroPress® network printer object from a workstation.
Solution
CAUSE:Incorrect settings of the printer preferences of theprint driver installed on the MicroPress®.
SOLUTION: Configure the printer preferrences of the shared printer on the MicroPress® in theprinters folder.
To set the queue to hold all jobs:
1.Select properties on the printer object in the Windows printer folder.
2.Select Printing Preferences.
3.Select the Advanced button
4.Under printer features select RipNHold - ON, OFF or Folder select.
Note :Folder select will monitor the virtual device engine defaults for this setting.
Description
How to set up FTP Publishing Services on a Microsoft® Vista™ workstation.
Solution
Please follow the step-by-step procedures as shown in the attacheddocument.
Description
Setting SNMP v1/v2c “read/write community” names through PageScope Net Care.
Solution
Changing the read and/or write SNMP "community names" can be implemented as a security measure through PageScope Net Care. Please see attached
document for instructions.
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bizhub PRO 920
Description
Konica Minolta MicroPress® System Software Installation Checklist.
Solution
PROCEDURES TO FOLLOW:
1. Please check all firmware levels are up to date according toattached Konica Minolta MicroPress® Checklist.
2. This information applies for MicroPress® versions 7.0.1.1 and 7.5.0.0 (see attached EFI bulletin).
3. Do not install any other firmware versions on the MFPs other than the ones mentioned in the document.
4. Do not install any patches other than the ones mentioned in the attached document.
5. Attached Bulletin07-GB-018 specifies new functionalities and/or features available with MicroPress® version 7.5.0.0.
6. Any new firmware or patches for the engines or controllers (MicroPress®-related) will be updated in the Konica Minolta Firmware Listaccessibleat SSD
Web Support (CS Expert Support) by clicking on 'Latest Firmware Levels'in the left-hand "menu" ofeach technician'sHome Page.
Description
In the event that an issue arises that requires immediate action by the technician, certain NVRAMs may be exchanged/swapped between units due to their
compatibility with other models.
Solution
The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for
troubleshooting purposes :
7145/7222/7228/7235
bizhub 200/250/350
bizhub 360/420/500
bizhub 600/750
7155/7165/7085
7210/7255/7272/bizhub PRO 920/bizhub PRO 1050
C250/C252/C300/C351/C352/C450
C451/C550/C650
IMPORTANT : A new NVRAM should be obtained as soon as possible for the machine requiring one.
Notes :
1. The bizhub C350 NVRAM may only be used between other bizhub C350s.
2. CAUTION : The bizhub PRO C500/8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Description
How to print to a printer on a Microsoft® Windows XP PC from a Macintosh® running OS version 10.4.x.
Solution
Please perfrom the step-by-step procedure mentioned in the attached document.
Description
Intermittently the NIC drops off the network.
Solution
CAUSE: SNMP is enabled and causing the NIC to drop offline.
SOLUTION: Disable SNMP by performing the following:

1. Pres the Utility key.
2. Press Administrator and enter password.
3. Press Network Settings.
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bizhub PRO 920
4. Press IP NIC.
5. Press SNMP and select Not Use.
Description
920 MSDS information.
Solution
Drivers, Manuals, and MSDS information is available on the [[http://www.kmbs.konicaminolta.us| URL http://www.kmbs.konicaminolta.us/]] website.
Description
920 User Manuals.
Solution
Drivers, Manuals, and MSDS information is available on the [[http://www.kmbs.konicaminolta.us| URL http://www.kmbs.konicaminolta.us/]] website.
Description
920 Troubleshooting Guide.
Solution
See the following documents:
TNBT0500139EN00.pdf
TNBT0500139EN00_920_Eng_Electricity.doc
TNBT0500139EN00_920_Eng_MB_Mechanical.doc
TNBT0500139EN00_Eng_920_OptionMechanical_FS604.doc
TNBT0500139EN00_920_Eng_Process.doc
TNBT0500139EN00_Eng_920_OptionMechanical_FS509.doc
Description
How to install a Windows 2000 or XP driver on an NT4 server.
NOTE: These procedures will not work with all Konica Minolta print drivers as the development of the NT driver may not have been done at the same time as
the 2000/XP drivers. The driver name MUST match between OS versions or this procedure will not function. Most of the newer drivers used common names
between the different OS versions and should work using these procedures.
Solution
Not all 3rd party OEM Windows 2000/XP print drivers can be installed on an NT4 server, but these are the procedures to install the driver if it is compatible
with this installation method..
Section 1: Installing a Windows 2000 or Windows XP Printer Driver

To install a Windows 2000 or Windows XP printer driver on a Windows NT server, follow these steps from a Windows 2000- or a Windows XP-based
computer on your network:
Note: If you are using either a Windows NT 4.0 driver or a Windows 2000 driver that is supplied by a third party, these steps may not work due to differences
in design or driver names.
You may also receive error messages when you are managing drivers on a Windows NT 4.0-based printer server from a Windows 2000- or a Windows
XP-based computer. For additional information, the symptoms section of this solution should be applied.
1. Click Start, click Run, and then type the Uniform Naming Convention (UNC) path for the Windows NT 4.0 print server (for example: \\Nt4srvname).
This action displays the shares on the remote computer.

2. Open the Printers folder. This action takes you into the printers folder on the remote computer.
3. Right-click the icon for the printer for which you want to add the Windows 2000 driver, and then click Sharing.
4. From the Sharing tab, click Additional Drivers, click the Intel/Windows 2000 option, and then click OK.
SYMPTOMS (If an error occurs when trying to manage the printer from Windows 2000 or XP)
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bizhub PRO 920
If you try to manage a Microsoft Windows NT 4.0-based printer server from a Windows 2000-based computer to install an OEM version 3 driver, you may
receive the following error message:
The printer driver you selected is either not compatible with your current version of Windows, or it may not be available. Select a compatible driver from the
list, or contact your administrator for help.
WORKAROUND
To work around this behavior, place the version 3 printer driver's .inf file in the %SystemRoot%\Inf folder on the Windows 2000-based computer. After you do
this, you are prompted to provide a path to the driver installation files instead of receiving the error message.
Description
Common Criteria ISO 15408 (IT Security Certification) status.
Solution
See TNI (Technical Notice & Information) TNBT0500006EN03.pdf for status details.
Notes:
1. Common Criteria .
2. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
How to perform the Touch Panel sensitivity adjustment.
Solution
To adjust the touchscreen sensitivity, perform the following:
1. Press Utility/Mode on the operation panel.
2. Press Touch Panel Adjust on the LCD.
3. Touch the + at the upper right corner of the touchscreen lightly with a touch pen (something with a round tip which is made of resin is recommended as a
touch pen). Check the coordinates displayed in the top line at the top of the touchscreen.
4. Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values. The acceptable values are on the second
line.
5. If the values are not within the acceptable parameters, repeat Step 4 until the values are acceptable.
6. Touch the + at the lower left corner of the touchscreen lightly with a touch pen (something with a round tip which is made of resin is recommended as a
touch pen). Repeat the process used for the upper right coordinate until acceptable values are achieved.
7. As verification of a correct adjustment, touch the [CHECK] icon at the upper left and lower right corners. You should hear a beep tone for each one. If a
beep tone is not heard, repeat the adjustment.
9. Press 1 on the keypad to exit the adjustment mode.
10. Press Close to exit Utility Mode.
Description
How to set for full scan (no edge deletion).
Solution
To set for full scan, perform the following:
1. From the normal screen, touch the Application Icon
2. On the next screen, touch the Image Adjustment icon
3. On the next screen, touch the Full Scan icon
4. Touch OK to accept.
Description
JS203, to improve the accuracy of Paper full detection, the shape of the Guide has been changed.
Solution
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bizhub PRO 920
Description
Loose screw of reverse unit fulcrum section.
Solution
Refer to bulletin 5138 details.
Description
How to staple in the upper left corner of 8.5X11R and 14 inch paper
Solution
To accomplish this perform the following:
1. From the basic screen, touch finishing and then select corner and touch OK.
2. From the basic screen, touch Combine Originals.
3. On the next screen, touch Original Direction.
4. On the next screen, touch Left then OK.
Description
Assembly failure of APS sensor.
Solution
Refer to bulletin 5177 details.
Description
How to make copies of a 11x17 open booklet and make a copy of the page closest to scale plate.
Solution
To make copy of 11x17 size booklet and page closest to the scale plate:
1. Press Utility
2. Select #3 Admin Settings (enter password)
3. Select #1 System Setting
4. Touch Expert Adj
5. Select # 2 Erase Adj then touch Non Image Area Erase, select Do Not Erase When X1.0
Note: When placing a 11x17 booklet on the platen the RADF is not being used so Non Image Erase feature is not being used.
SOLUTION PROVIDE BY Doug Bivens - Quality Business Systems.
Description
Countermeasure against pinching of motor cooling fan wiring.
Solution
See TNBT0500237EN00.pdf and bizhub_920_mod_procedure.pdf for details.
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bizhub PRO 920
Description
Unable to remove the drum coupling from the drum shaft.
Solution
See TNBT0500241EN00.pdf , TNBT0500241EN00_NewProcedure.pdf and TNBT0500241EN00_ResultOfAnalysis.pdf for details.
Description
Damage of coating of registration wiring of ADU.
Solution
See TNBT0500238EN03.pdf and TNBT0500238.pdf for details.
Description
How to setup SMB onetouch entries via the web interface
Solution
Browse to the engine nic, not the IC-205 nic.
Go to Machine Manager Setting, enter user name and password for the Admin account, Select Scan Transmission Setting, scroll down to SMB Registration,
fill out the information and then select the Registration button. To view all the one touches that are listed to the mainbody, select the "Only List" button under
SMB Registrations.
Description
Unable to PING the NIC after setting a TCP/IP* address on it.
Solution
CAUSE: The main power switch must be turned OFF/ON to set the NIC address.
SOLUTION: Turn the main power switch OFF/ON to set the NIC address.
Description
Overtoning, background, and a possible intermittent SC46-08 code. Also unable to perform drum adjustments.
Solution
CAUSE: LD1 or LD2 has failed and the image generated by the laser is not being output on the test pages. This results in only half of the test pattern being
printed in test mode. Generate a test page in the 36 mode, Test Pattern Output mode. Enter a data of 5 which will print out a pattern for LD1 and LD2.
SOLUTION: Replace the write unit (p/n 56GA-8500).
Description
FS602/ZU602, the punch selections are not available when copying but function when printing.
Solution
CAUSE: The Punch unit has not been enabled or is isolated due to an internal service error.

1. Check to see if DIPSW26, bit 3 is set to ON, and DIPSW26, bit 2 is set to OFF in the [25] service mode. These DIPSW settings is for enabling the (ZU602)
PK505 when installed.
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bizhub PRO 920
2. Recommend checking DIPSW19, bit 5 in the [25] service mode. The DIPSW setting is for faulty parts isolation of the PK505 (ZU602) and should be set to
OFF. If set to ON, the punch had some type of error during set up. Set bit to OFF to reset isolation condition.
3. If the issue continues, the PKCB (Punch Unit Control Board) should be replaced.
Description
FS509, trail edge flipping of stapled set.
Solution
See DLBT0600205EN00.pdf for details.
Notes:
1. The latest version system software, firmware, and print drivers are available on the Konica Minolta FTP site .
2. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
Is the bizhub 920 supported for the Counter Reader function in PageScope Net Care 5.23.024?
Solution
PageScope Net Care 5.23.024 supports the Counter Reader Function for the bizhub 920 with plug-ins installed.
Note: When a model is listed as supported for Net Care, it does not necessarily mean that it is supported for Counter Reader unless specifically stated.
Description
Can the AS/400* print to the bizhub 920?
Solution
The bizhub 920 with the IC202, produced acceptable output when receiving jobs from the AS/400 via the LinkCom III. Both IPDS and SCS print jobs
produced output that was correct and acceptable.
Description
In BOX mode, for copy reprint and storage, RECALL is grayed out. Also grayed are Scan to HDD and Scan to PC under STORE. HDD1 (main body) is
installed.
Solution
CAUSE: Dipswitch 18-7 is set to 1 isolating HDD1
SOLUTION: In tech rep mode (utility, stop, 00, 01) set dipswitch 18-7 to 0 (normal) under the System menu.
Description
Release of Version 20 Firmware (Major Function Upgrade).
Solution
See Bulletin Number 5262 for details.
Description
Can the bizhub 920 operation panel reset time be changed to reset in 30 seconds?
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bizhub PRO 920
Solution
The fastest setting for the reset time on the operation panel of the bizhub 920 is 60 seconds.
Description
How to input the network path when setting up IPP for Microsoft* Windows 9x, ME, 2000, XP or 2003.
Solution
To input the network path for IPP, perform the following:
1. Click Start, choose Settings, and then choose Printers.
2. In the Printers window, double-click the icon for the print driver.
3. Choose Properties from the File menu.
4. Click the Details tab, and then click Add Port. The Add Port dialog box will appear.
5. Enter the network path for the printer as follows: http://IP address or DNS name:631/ipp.
6. Click OK.
Note: IPP printing across a router requires port numbers 631 and 80 to be unblocked.
Description
Equitrac* is not counting pages when printing test pages from the Local server. The reports Manager lists no jobs for the IC611 Visual PostScript* driver.
Under messages, the fail error can be observed:
The page counting engine failed for job by user . Context: 'Win2kPortInfo::end_job'. Error: [Page counter failure].
Solution
CAUSE: Output setting should be changed.
SOLUTION: Change Output setting from Optimize for Speed to Optimize for Portability.
Note: If the Microsoft* Window 2000 or 2003 printer driver is being used, change setting under 'Printing Defaults' on the server.
Description
The bizhub PRO Firmware Function Enhancements (2-27-2006).
Solution
See Bulletin 05-GB-123 .
Description
FS-509, J72-30 error code. Shape of the Belt Fixing Part of the paper exit belt assembly has been changed.
Solution
Description
DATA FORMAT NOT SUPPORTED message when printing using a PostScript* driver.
Solution
CAUSE: The PostScript option (PS503) is not installed.
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bizhub PRO 920
SOLUTION: Install the PostScript option (Item #15RL).
Description
Is the bizhub 920 supported with OneRip2?
Solution
The bizhub 920 is supported with OneRip2 version 2.03 and later.
Description
When trying to connect to the internal print server on the bizhub 920 with AHT OneRip2, a communication error is indicated.
Solution
CAUSE: SNMP not enabled.
SOLUTION: SNMP must be enabled on the bizhub 920.
Description
If the bizhub PRO 920 is in operation, how many subsequent jobs can be programmed ahead to copy or print?
Solution
Ninety-nine (99) jobs can be programmed during operation.
Description
The tri-folding functions are grayed out in the PostScript* (V) driver version 2.0.0.1 on Microsoft* Windows 2000 systems.
Solution
CAUSE: The tri-fold function problem has been identified as a driver issue.
SOLUTION: Install the lastest PostScript (V) driver version 2.1.0.0. Printer drivers can be found in the "Library" section of MyKonicaMinolta.com. Users
without MyKonicaMinolta.com access can download drivers from the public web site:
[[http://kmbs.konicaminolta.us/eprise/main/KMBS/Support_Center/Home| URL http://kmbs.konicaminolta.us/eprise/main/KMBS/Support_Center/Home]]
Description
When browsing to the web interface from a Macintosh*, the browser does not pull up the information correctly and no selections can be made.
Solution
CAUSE: There is a compatibility problem with Microsoft* Internet Explorer and Safari* browsers when accessing the NIC.
SOLUTION: Download and install Mozilla* browser for Macintosh systems.
Description
Konica Minolta Security White Paper (Version 3.0).
Solution
See Security White Paper 3.0 for details.
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bizhub PRO 920
Description
Unable to login through PageScope Web Connection. User is prompted for a user name and password.
Solution
CAUSE: This indicates that Authentication is enabled.
SOLUTION: Either provide valid username and password (Active Directory, SMB, NDS or MFP Authentication) or turn Authentication OFF.
Description
SC23.-02 when making copies.
Solution
CAUSE: A failed M3 developer drive motor.
SOLUTION: Replace M3 developer drive motor (p/n 65AA-80021).
Description
How to delete a registered user when SMB scanning.
Solution
To delete a registered SMB user, perform the following:
1. Press the Utility and select Administrator.
2. Enter the password 12345678.
3. Press #8 Scanner Destination Storage.
4. Press #1 Destination Address Change/Delete.
5. Select SMB.
6. Select the user to be deleted and select Delete.
Description
How to delete a registered user when E-mail scanning.
Solution
To delete a registered E-mail user, perform the following:
1. Press the Utility and select Administrator.
2. Enter the password 12345678.
3. Press #8 Scanner Destination Storage.
4. Press #1 Destination Address Change/Delete.
5. Select E-mail.
6. Select the user to be deleted and select Delete.
Description
The bizhub 920 requires what version of Image Control Firmware to support printing from MicroPress* 7?
Solution
To support Printing from MicroPress 7, version 20-ABSO must be installed on the bizhub 920.
Description
Is the bizhub 920 supported with MicroPress* 7?
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bizhub PRO 920
Solution
The bizhub 920 is supported in MicroPress 7.0.0.6 and later.
Description
How to enable Continuation of Print.
Solution
To enable Continuation of Print, perform the following:
1. Press the Utility/Counter key.
2. Press Administrator Setting and enter the password.
3. Press Copier/Printer Setting.
4. Press Continuation of Print and press the ON icon.
5. Press Exit to resume operations.
Description
Recommended transparency, bizhub 920
Solution
Standard transparency (PCUA 946427 - equivalent to the 3M* type PP2500 688/503).
The following are alternate high temperature transparencies that are also recommended:
3M type PP2950
3M type CG5000
Note: Konica Minolta recommends feeding transparencies through the bypass tray to reduce the occurrence of misfeeding.
Description
Does the ZU602 support Z-folding with 8.5x 14 paper?
Solution
Z-fold functions only as a double fold when using 8.5x14 paper. Refer to the 920 Bizhub Copier User Reference Guide, section 12, page 21 or page 341 of
402 in the PDF.
Description
How many bags of developer are used at start-up and at a PM?
Solution
There are two bags inside of the one package of developer (02UK). Both are used at startup and at PM service.
Description
How to write a custom script in order to accomplish printing tasks.
Solution
Use the Scripting Option (if purchased) to open an existing predefined script and select to Edit the existing script. Write a Microsoft* Visual Basic Script then
save the script. This script can be used in the AutoScript feature and be run automatically.
Description
Unable to send scan to E-mail, SMB, or FTP. When the job list, output history, details is checked, the operation displays cancelled with no details.
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Solution
CAUSE: A key counter device is installed on the machine, but not activated.
SOLUTION: The firmware will be modified and applied to the next mass-production firmware. The ETA for this firmware will be the end of May, 2006.
Description
Can a particular screen (Scan mode, Fax mode) be set as the default screen?
Solution
Presently there is no way to change the default screen from the Copy mode. Future firmware releases may contain this option.
Description
How to set any paper tray as the default paper tray.
Solution
Perform the following procedure to set any paper tray as the default paper tray:
1. Press the Utility key and select Copier Setting.
2. Press Reset Setting and select Factory.
3. From the main copy screen select the desired paper tray for the default and press OK.
4. Press the Utility key and select Copier Setting.
5. Press Reset Setting and select Current.
6. Press OK and then select Rest Function Setting.
7. Press Auto Reset Key Setting and select Initial.
8. Press Close 4 times to return to the main copy screen.
Description
The LDAP function is grayed out with version 12 firmware installed.
Solution
Upgrading to version 20 firmware or above enables the LDAP function on the 920bizhub.
Description
Tab job stored on the HDD no longer prints properly after upgraded to version 20 firmware and version 12 system code. One tab is printed and the remainder
are ejected.
Solution
This problem can be corrected by going into the "Utility Mode" then select the "Function" setting.
From the next display select" Each function setting". From the next screen Select "Needless Tab paper exit".
Change the setting to "off". Exit from the menu.
Description
Part number for the Hecon* counter adapter to convert from the old style 6-pin connector to the new style 4-pin inline connector.
Solution
Adapter (p/n 1206K0010).
Description
NEW - MicroPress 7.0 Support for bizhub PRO 920
Solution
Refer to Bulletin #5358 for details.
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bizhub PRO 920
Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL
http://www.adobe.com/products/acrobat/readstep2.html]]
Description
PI501, are custom sizes available with the Post Inserter?
Solution
Custom sizes are not available on the PI501.
Description
The bizhub serial number locations.
Solution
The bizhub serial number locations .
Description
Is there a Job Reserve setting for scanning.
Solution
In order to use Job Reserve for scanning, press Job Reserve (only displayed when scanning) on the touchscreen during the scan. This will allow the
operator to scan jobs right after each other.
Description
How to set the bizhub 920 total counter so that 11x17 paper counts as one count and not two counts.
Solution
To set the bizhub 920 total counter so that 11x17 paper counts as one count and not two counts, enter the tech rep mode, select system input, then select
soft switch settings (DipSW. 4-7 = 0).
Description
What is the maximum thickness of paper allowed for use with the bizhub 920?
Solution
The bizhub 920 Service Manual, page 4, under " Type of paper" states the maximum paper thickness supported is 200gsm.
Description
New FS516 finisher replaces FS509 for the bizhub PRO 920.
Solution
Refer to Bulletin #06-GB-028.pdf for details.
Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL
http://www.adobe.com/products/acrobat/readstep2.html]]
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Description
How to perform scanning with a Hecon device installed, but not inputting the key or pass code?
Solution
This issue has been correct with firmware version Printer Control 13 and Image 30. After updating the firmware ensure DIP SW 12-1 is set to a 0
Description
In Microsoft* Publisher 2002/2003, publications/records are not individually collated and stapled when duplexing and using the mail merge feature of
Publisher.
Solution
CAUSE: Registry edit required.
WARNING: Incorrectly editing the registry may severely damage the system. Before making changes to the registry, back up any valued data on the
computer. Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly.
SOLUTION: Microsoft Publisher can be enabled to individually collate, staple and duplex publications/records when using the mail merge feature of Publisher
through a registry edit. This can be done either manually or by a script.
To manually edit the registry, open the Registry Editor by clicking Start, click Run, type regedit, and then click OK. Go to:
1. HKEY_CURRENT_USER\Software\Microsoft\Office\ \Publisher\Printing.
2. Right-click on the Printing folder, select New= String Value.
2. Create new "string value" called: NumberOfRecordsPerBatch.
3. Double-click and set the Value Data to 1. Instead of grouping records together into groups of 10 (Publisher default) to send to the printer, the records are
now sent in groups of 1 (i.e., each document is sent separately).
Note: A value for this size setting can be set between 0 and 99999.
To update the registry 'automatically' from a script:

1. Download the script from [[http://ed.mvps.org| URL http://ed.mvps.org/20031Rec.reg]].
2. Save the REG file to the Desktop.
3. Double-click on the icon, and then click on Yes to the question, 'Are you sure you want to add the information in C:DOCUME~1\administrator account
\Desktop\20031Rec.reg to the registry?'
4. The new value will be added to the registry.
Notes:
a. Refer to [[Windows registry tips and guidelines|URL http://techweb.konicabt.com/tpm/media/registry_guide.pdf]] for additional information.
b. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
How is the punch unit disabled on the 920 bizhub?
Solution
Set Soft Sw. 19-5 = 1 to disable the punch unit.
Description
Is PageScope Direct Print supported in the Mac environment?
Solution
All the PageScope Products are Windows based products with no support for MAC's.
Description
What is the length of the power cord on the 920.
Solution
The power cord is approximately 9' 8" in length.
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Description
How to retrieve scanned images from the 920/IC203 hard drive using the FTP protocol.
Solution
The recommended method to retrieve TIFF (only) scans from the 920/IC203 is to use TWAIN driver 2.04 which can be downloaded from Konica's [[FTP site|
URL ftp://kbtdigital:kx15@ftp.konicabt.com]]
[[ScanTrip version 1.73| URL http://www.sec.konicabt.com/version2/product.html?p=31492]] will not operate correctly with the 920 at this time. ScanTrip 2.0
is being developed to interface with the 920 and should be available soon. This will be a free update to ScanTrip 1.73.
To retrieve scans from a browser:
ftp://BOX:box#@IP address i.e. ftp://BOX:4702@10.5.1.x
This will bring up a log on Window, the User Name should be filled in as ‘BOX’
Then tab to the Password field and enter the following:
[box#]:[password] i.e. 4702:1234
When the above is entered you will be able to view/retrieve the document(s).
To retrieve scans from a Command (DOS) prompt:
Start an ftp session
The User: is ‘BOX’

The Password: is [box#]:[password]
Description
What are the usernames and passwords for the mainbody NIC?
Solution
The username for the maintenance side of the NIC is ce. The password is 92729272.
The username fior the machine mgr. side of the NIC is admin. the password is 8 "0" 's.
Description
Why does pagination change when printing any document using the Konica Minolta print driver?
Solution
Explaining pagination differences between different manufacturers print drivers:
This situation is not uncommon in the printing world. Commonly, documents will be formatted differently when printed to printers made by different
manufacturers. There are many reasons for this. Due to physical differences between printers, as well as copyright laws, different manufacturers will use
different programs for their drivers. It is the driver that does the majority of the formatting for the image to be placed on the page. Different drivers will use
different algorithms when imaging spacing and font metrics. Often times, this results in a slightly different look or format for a document when printed to two
different printers.
There is also potential differences within the image areas of the main bodies of the two printers. The print controller takes the image area into account when
laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper.
If lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer
may be rendered in a different position on another.
This scenario will occur across the board for printer manufacturers. A Lexmark* is different from an Epson* which is different than an HP*, etc. Obviously, the
output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a
common standard PDL such as PostScript*. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the
HP using the Konica driver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still
may not be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer
manufacturer (i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not).
The analogy that is often used when explaining this to customers involves motor vehicles. A Ford and Dodge are essentially the same in terms of the fact that
they are cars that serve as a means of transportation, just as two printers are output devices. However, while the end result of driving two different cars is
essentially the same, there may be certain differences with regard to cornering and acceleration that give each car a distinct feel. This is essentially what is
happening between the two printers.
It is understandable that the customer does not want to convert thousands of existing documents, but due to the vast number of different printers currently
available on the market today, it is not possible to exactly emulate all printer manufacturers' algorithms. The only other option is to pick one printer model,
format these documents that need a consistent look for that printer, and use only that particular printer to print these documents. If there are any further
questions, please feel free to contact the National Systems Solutions Group at 1-800-825-5664.
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Description
Solution
Explaining pagination differences between different manufacturers print drivers:
different printers.
laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper.
If lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer
This scenario will occur across the board for printer manufacturers. A Lexmark* is different from an Epson* which is different than an HP*, etc. Obviously, the
output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a
common standard PDL such as PostScript*. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the
HP using the Konica driver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still
may not be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer
manufacturer (i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not).
Description
Mail Merge staples all pages together, but end user would like to separate mail merge into separate jobs based by name or address.
Solution
Download and import [[word_mail_merge_printing|URL http://techweb.konicabt.com/tpm/media/word_mail_merge_printing.pdf]] into normal.dot. Set up the
driver you want to use as the default and then set the finishing features desired in Printing Preferences. Run normal.dot under macros, you should be
presented with a question of how many sections are in the merge (i.e., how many pages before the next name or address in the merge).
Description
How to update firmware on the 920 using the internet ISW method.
Solution
To update the 920, finishers and IC203 to current firmware via a LAN connection see the 1050-920-internet-ISW-procedure
Description
Part number for the punch unit board (PDB).
Solution
Punch unit board (p/n 15KA-9010).
Description
How to determine the origin of scanning issues in eCopy™.
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bizhub PRO 920
Solution
To help determine the origin of scanning problems, eCopy™ ShareScan OP ships with a simple TWAIN scanning application called Twack32 (TwainToolKit).
It is used to determine whether or not a scanning problem is specific to the scanning device or a problem with the eCopy™ software.
To use Twack32:
1.Go to Target dir\ecopy\ScanStation Client\Bin\Twack_32.exe.
2. Go to File/Select Source and select the TWAIN driverbeing used(eCopy™ ShareScan OP must be closed).
3. Go to File/Acquire. The TWAIN interface should display.
4. Click on the Scan button. The image will preview on the screen.
Description
Why does the Send to eCopy™ tab not appear in the Manage section?
Solution
The Send to eCopy™ tab does not appear for two reasons:
1. Using a simulator version of the eCopy™ software.
2.Wrong NFR key was obtained.
The Scanner NFR key takes control of the optics of the MFP and does realtime scanning.The Send to eCopy™ key allows the scanner function to work as
stated above but also provides the option of monitoring a hotfolder.The send to eCopy™ does not allow both options to function. TheTWAIN drivercan be
used to either scan or Send to eCopy™ to monitor a folder.
Description
When setting up authentication, accounts cannot be added.
Solution
CAUSE: Account distribution is set to 1000.
SOLUTION: To change account distribution setting, perform the following:

1.Touch Utility key, then Machine Manager Setting.
2.Touch User Authentication/Account Track.
3.Touch User Authentication Setting.
4.Touch the down-arrow and change Account Distribution Number to 1.
Description
'Please load designated paper' message when using the RADF; all paper trays are loaded with the correct size paper.
Solution
CAUSE: The NVRAM has failed.
SOLUTION: Please call the SSD Hotline to obtain a replacement NVRAM.
Description
How to set up Scan to SMB for a Microsoft® Windows Vista™ workstation.
Solution
Please perform the step-by-step procedures for the specified modelasoutlined in the attached documents.
Description
What are the limitations of using the Post Inserter Tray with MicroPress®?
Solution
1. Multiple consecutive pages from the Post Inserter are not allowed.
2. Post Insert pages cannot start or end a job. If this is required then the Front and/or Back Cover finishing option should be employed.
3. Post Insert pages cannot start or end a subset.
Note : This issue has been fixed with MicroPress® 7.0.1.1 and later with the bizhub PRO 1050. This is currently still a limitation with the bizhub PRO 920.
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Description
Why are Counter Reader settingsnot being updated?
Solution
SelectCounter Reader=> Server Setttings => Time of Acquistion; the time is set by Military Time. The time can only be set hourly.
Wait until the time specified in order to receive the Counter information. If the Net Care Server PC is shutOFF or not on the Network at the set time of Data
Acquisition, Counter Reader data will not be updated.
Description
Are Konica Minolta MFPs compatible with Category 6 cable standard?
Solution
Konica Minolta MFPs are fully compatible with Category 6 cable standard.
Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5/5e and Category 3
cable standards.
Cat-6 features more stringent specifications for crosstalk and system noise. The cable standard is suitable for 10BASE-T/100BASE-TX and 1000BASE-T
(Gigabit Ethernet) connections and it provides performance of up to 250MHz.
Description
Solution
Pagination differences between different manufacturers print drivers:
different printers.
laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper. If
lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer
This scenario will occur across the board for printer manufacturers. A Lexmark is different from an Epson which is different than an HP, etc. Obviously, the
output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a common
standard PDL such as PostScript. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the HP using the
Konica Minoltadriver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still may not
be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer manufacturer
(i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not).
Description
Unable to install 32-bitdrivers on a Microsoft Windows 2003 64-bit server formigration to the 32-bit clients.
Solution
The 32-bit driver files are not recognized when attempting to load on a 64-bit system, therefore, the files must be pulled from a 32-bit system in order to add
additional driver support on a 64-bit server:
1. After installing the 64-bit driver on the server, install the matching 32-bit(PCL, PostScript Visual, PostScript (Plug-in) or PostScript (Adobe) driveron one of
the clients.
2. The driver files will be placed in C:\WINDOWS\inf folder on the client.
3. Share this folder on the network so that the 64-bit server has access.
4. From the server, when adding additional drivers, browse to the shared folder on the workstation
5. Select the appropriate .inf file from the shared folder on the client - the driver files will then be pulled over to the server to support other 32-bit clients when
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migrating the driver files.
Note: It is important to install the same type of driver on the client to match the driver installed on the server.
Description
When scanning to the hard drive and selecting PDF as the format, the image can not be viewed or retrieved when using the Konica Minolta TWAIN driver
with an applicable software application.
Solution
CAUSE: The Konica Minolta TWAIN driver does not support PDF.
SOLUTION: The Konica Minolta Scantrip utility will function properly when selecting PDF and scan to hard drive. Konica Minolta has developed an FTP
download utility called Scantrip. This utility allows downloading of files from the hard drive to the workstation.
Note: Scanning utilities (Scantrip and Scantrip Admin) are posted on the Konica Minolta SEC website:
http://www.sec.konicabt.com/version2/catalog.html .
Description
Touchscreen locked up.
Solution
CAUSE: The touchscreen adjustmentwas performed incorrectly.
SOLUTION: Perform the touchscreen adjustment. To adjust the touchscreen, perform the following:
1. Select the Utility/Counter screen.
2. Press number 5 on the key pad to enter the touchscreen adjustment.
3. Press the upper right (*) with a pencil tip.
4. Press the lower left (*) with a pencil tip.
5. Press the lower right [Check Box] with a pencil tip.
6. Press the upper left [Check Box] with a pencil tip.
7. Power the machine OFF/ON and test.
Description
Part number for the PS305 (Sensor board) assembly.
Solution
PS305(p/n 13NK-9611).
Description
Part number for the stapler adjustment jig.
Solution
Stapler Jig(p/n 13QEJG010).
Description
Using eCopy™, after pressing function key, the next screen does not display the preview scan.
Solution
CAUSE: The wrong TWAIN driver is being used.
SOLUTION: The latest TWAIN driveris available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
Firmware and more'.
Remove the current driver before installing this driver.If an error occurs during removal, stop the eCopy™ services and press the Retry button. Once removed,
restart the eCopy™ services and install the new driver.
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bizhub PRO 920
Description
FS604, 'Mishandled Paper' message.
Solution
CAUSE: A small piece of paper is jammed in the saddle stitch unit.
SOLUTION: Inspect and remove any paper found in the saddle stitch unit.
Description
Intermittent 'Reload 1 original in the DF' messageafter the last sheet feeds through the machine document feeder. When the original re-feeds the document
is notprinted.
Solution
CAUSE: Dirty document feeder sensors.
SOLUTION: To clean the sensors, perform the following:

1. Power OFF the machine; inspect and clean all DF sensors.
2. PowerON the machine and enter the Tech Rep mode.
3. Select Machine adjustments, ADF adjustment, and ADF sensor sensitivity adjustment.
4. Perform the sensor sensitivity adjustment.
Description
PULL OUT FINISHER STACKER AND CHECK STAPLER message when selecting staple mode.
Solution
CAUSE: The staple cartridge is not fully seated.
SOLUTION: Ensure the staple cartridge is fully seated.
Description
How toPING a Macintosh*.
Solution
To PING a Macintosh, perform the following:
1. Double-click the Finder.
2. Select Applications.
3. Select Utilities.
4. Select Terminal.
5. From the Terminal window type the standard PING command.
Description
How to enable/disable ADF Frame Erase.
Solution
To enable/disable ADF Frame Erase, perform the following:
2. Touch [6 Administration Setting] on the touchscreen.
3. Touch [1 System Setting] on the touchscreen.
4. Touch [6 Expert Adjustment] on the touchscreen.
5. Touch [ADF Frame Erase Setting] on the touchscreen.
6. U nder Job Setting on the touchscreen, touch [On] for enable or [OFF] for disable.
7. Touch [Close] on the touchscreen.
8. Touch [Exit] on the touchscreen.
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bizhub PRO 920
Description
How to adjust the ADF Frame Erase setting.
Solution
To adjust the ADF Frame Erase setting, perform the following:
2. Touch [6 Administration Setting] on the touchscreen.
4. Touch [6 Expert Adjustment] on the touchscreen.
5. Use the numeric keypad to enter the desired ADF frame setting by pressing the numeric key, which corresponds to the desired ADF frame setting. The
ADF frame erase can be programmed with a value of 1-5 mm.
6. Touch [Close] on the touchscreen.
Description
J21-02 shortly after power up.
Solution
CAUSE: Drum wrap jam; the Dmax sensor has detected a paper on the drum surface while in the idle state.
SOLUTION: Remove the drum unit from the machine and inspect the area in front of the Dmax sensor for a sheet of paper. Remove any paper found in the
vicinity of the Dmax sensor. If, no paper is present in front of the Dmax sensor, the Dmax sensor should be cleaned.
Description
Dark streaks lead-to-trail.
Solution
CAUSE: The mylar on the top portion of the developing unit is damaged.
SOLUTION: Replace the developing unit (p/n 57GA-3000).
Description
Multiple lines in the lead-to-trail direction when copying through the RADF only.
Solution
CAUSE: Failed image CB.
SOLUTION: Reseat all connectors on the image CB. Replace the image CB (p/n 57GA-9010) as necessary.
SPECIAL NOTE : Solution provided by Thomas Cassimere, KMBS, Louisiana.
Description
A recalledjob on the HDDreferences tab paper and thecopier stops printing when attempting to pull tab paper from the bypass tray. Copier is asking for 8.5x11
paper.
Solution
CAUSE: Incorrectly programmedjob.
SOLUTION: Reprogram the jobon the copier and set the paper type as plain. When the job is recalled, manually set the bypass for tab paper.
Description
J31-02 error code when feeding tab paper from any paper tray.
Solution
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bizhub PRO 920
CAUSE: The tab extension width must be less than 12.5mm wide. Refer to page 4-10 of the bizhub Pro 920 User’s Guide.
SOLUTION: Cut the tab down to the correct size. If the tab paper passes through the copier without a problem, advise the customer to purchase the correct
tab paper to prevent future jamming issues.
Description
J65-05 at power up.
Solution
CAUSE: Reflective bracket for the PS309 is malformed resulting in a false reading.
SOLUTION: Carefully re-form the reflective bracket.
Description
How to set the user box data to auto delete the HDD data at a specific time interval.
Solution
Press Utility\Machine Manager Setting\Security Setting\HDD Manage Setting\Data Auto Delete and enter the time interval.
Description
The first copies out in the morning are blank.
Solution
CAUSE: Possible PC drum ground issue.
SOLUTION: Clean the PC drum ground contacts.
Description
J17-08 after installing the paper dust removing brush for the registration roller/Lw.
Solution
CAUSE: Improper installation of the paper dust removing brush.
SOLUTION: When installing the paper dust removing brush for the registration roller /Lw, be sure to insert it fully until it hits against the back. When not
inserted fully, the light path for detection of the registration sensor (PS44) will become blocked, thus resulting in a jam indication.
Description
SC18-22.
Solution
CAUSE: ICP8 on the PRCB is open.
SOLUTION: Replace the PRCB (p/n 57GA-902 0).
Description
SC32-02.
Solution
CAUSE: ICP9 on the ADU Driver Board is open.
SOLUTION: Replace the ADU Driver Board (p/n 56GA-908 0).
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bizhub PRO 920
Description
Is Active Directory supported with Authentication Enabled?
Solution
Active Directory is not supported on the bizhub PRO920/IC-203.
Description
SC42-17.
Solution
CAUSE: ICP10 on the AC Drive Board is open.
SOLUTION: Replace the AC Drive Board (p/n 56GA-908 0).
Description
Jam code 72-29 when using the main tray of the FS-604.
Solution
CAUSE: Failed M7 and/or Sorter Control Board.
SOLUTION: Replace M7 (p/n 56AA 8011 0) and the Sorter Control Board (p/n 15SJ-901 0) as a set.
Description
Unable to print. Can browse the NIC and print various reports.
Solution
CAUSE: The PostScript driver is being used,yet the PostScript option is not installed.
SOLUTION: Verify that the PostScript option is not installed by browsing to the NIC. The PostScript demo page will not be displayed. Load the PCL driver to
allow printing.
Description
'Please load designated paper in the paper tray' message,yet paper is loaded correctly.
Solution
CAUSE: The paper type is set incorrectly.
SOLUTION: To set the paper type, perform the following:

2. Press Admin mode and enter password.
3. Press System Setting.
4. Press Paper Setting.
5. Press Tray Setting.
6. Press the paper tray in question.
7. Press Change.
8. Press Normal for the paper type.
Description
How to check the image memory (DRAM) capacity.
Solution
To check the image memory (DRAM) capacity, perform the following:
1. Enter the service mode.
2. Touch [Machine Status] on the touchscreen.
3. Touch [I/O Check] on the touchscreen.
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bizhub PRO 920
4. Enter output code 97 using the numeric keypad.
5. Press the START key.
6. The amount of DIMM memory installed will be displayed on the touchscreen next to [OUT:].
7. To return to the normal copy screen touch [Return] on the touchscreen.
Description
SC18-12.
Solution
CAUSE: ICP10 On the Printer Control Board is open.
SOLUTION: Replace the Printer Control Board (p/n 57GA-902 2).
Description
FS-602, FS-604, FS-608, creased/wrinkled copies when folding.
Solution
Pleaserefer tothe attached Parts Bulletin #5839.
Description
A gray haze is exhibited on copies after approximately 3500copies are made.
Solution
CAUSE: A failed Drum Temperature Sensor.
SOLUTION: Replace the failed Drum Temperature Sensor (p/n 55GA-2090).
Description
How to program mixed originals as the default setting.
Solution
To program mixed originals as the default setting, perform the following:
1.Select Mixed Original.
2.Press the Utility key and then press Copier.
3.Press Reset Setting, Initial and OK.
4.Press Reset Function Setting.
5.Press Auto Reset Key Setting and select Initial.
Description
Part number for the Printer Control Board.
Solution
Printer Control Board (p/n 57GA-9020).
Description
What is the difference between the Image Control Board and the Overall Control Board and what are the part numbers?
Solution
98
bizhub PRO 920
There is no difference between the Image Control Board and the Overall Control Board except the terminology used from one Parts Catalog/Service Manual
to the other.
Image Control Board/Overall Control Board (p/n 57GA-9010).
Description
Backside of overlays are printing in the opposite direction.
Solution
CAUSE: This is a product limitation.
SOLUTION:Try using a search and replace function with a 3rd-party print server that supports search and replace functions. The string for a Linkcom™ III
might look like the following:
search replace
0x1b&l0Z0x0D0x1b&l0O0x0D 0x1b&l2O0x0d
Description
When performing multiple copy jobs, if a print job is sent, the job will print instead of waiting for the operator to finish.
Solution
CAUSE: The print prohibit setting needs to be changed. This will enable more time for the operator to complete the task without being interrupted.
SOLUTION: To change the print prohibit setting, perform the following:

1.Press the Utility key.
2.Press Function Setting.
3.Press Reset Function Setting.
4.Select Print Prohibit.
5.Select a higher number of seconds to prohibit a print job from printing during a brief moment of inactivity at the machine.
Description
When scanning to E-mail/HDD/FTP/SMB the selected address does not reset when auto-reset occurs or when pressing the auto-reset key.
Solution
CAUSE: Early version firmware is installed or a softswitch is not set.
SOLUTION: Install minimum firmware version 40 and set softswitch 21-7 to1. To set the softswitch perform the following:
1. Enter the Tech Rep Mode, (Utility, Stop 00, Stop 01).
2. Select System Input.
3. Select Softswitch Setting.
4. Scroll to softswitch 21-7 and make ita 1.
Description
SC46-16 during the copy process.
Solution
CAUSE: Corrupt firmware, failed Overall Control Board or failed Printer Control Board.
SOLUTION:Re-flash the machine firmware. If the problem persists,replace the Overall Control Board (p/n 57GA-9010) and/orthe Printer Control Board (p/n
57GA-9020).
Note : The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
Description
Background and a halo effect is exhibited on the copies.
Solution
CAUSE: The developing unit has failed.
99
bizhub PRO 920
SOLUTION: Replace the failed developing unit (p/n 57GA-3000).
Description
Can Account Track codes be imported and exported to the machine?
Solution
Account Track codes can be imported to and exported from the machine. The main body NIC must be used for this function.
Description
Is Spanish firmware available?
Solution
Spanish firmware is available. Please call the SSD Hotline to obtain the Spanish firmware.
Note :The filename is 55GFI530ES00.
Description
FS-604, what is the part/item number for the staple cartridge?
Solution
Staple cartridge(Item #4448121).
Description
Howto duplex stored copy jobs recalled from the HDD/User Box; the jobs areprinting simplex.
Solution
There are three ways to scan to hard drive/box and recall jobs;
1. Select the BOX icon on the operation panel to store and recall jobs which will duplex the recalled jobs properly.
2. Scan to HDD via the SCAN key. This option will not allow for duplexing.
3. Scan to HDD by selecting the BOX key. This option will not allow for duplexing.
Description
Solution
CAUSE: ICP9 on the Printer Control Board is open.
SOLUTION: Replace the Printer Control Board (p/n 57GA 902 0).
Description
Part Number for the modified drum separating claw and modified toner guide brush assembly which are listed incompletely inBulletin #5584.
Solution
Modifieddrum separating claw (p/n 57GA29190) andmodified toner guide brush assembly (p/n 57GAR72700).
Description
Does PostScript printing come standard with the bizhub PRO 920?
Solution
PostScript printing does not come standard with the bizhub PRO 920and is an option. To print using PostScript, please order an install the PS-503 kit (p/n
100
bizhub PRO 920
15RL).
Description
LU--403, SC13-02 when feeding from Tray 5.
Solution
CAUSE: The LU-403 CB and or the main motor have failed.
SOLUTION: Replace the LU-403 CB and the main motor (M101) as a set. LU-403 CB (p/n 15SS-9010), and M101 main motor (p/n 57AA80080).
Description
How to export/import the non-volatile data of parameter board.
Solution
Exporting (for backup) and importing (for restoring) the parameter board data is possible using the Web Utilities.
Trouble caused by non-volatile data abnormality like electrical noise can be minimized by data exporting.
Importable data:
All data except counter data can be imported.It is not possible to specify data items forimport.
Note : To perform this, the machine needs to be in a network accessible environment via main body NIC, as data is exported/imported via network.
To import/export the non-volatile data of parameter board, perform the following:
Preparation on the main body:
1. Access [Utility Menu] => [Machine Manager Setting] => [Network Setting] => [Machine NIC Setting]. Perform the network setting of the main body
NIC.
2. TurnOFF/ON the power switch. Enter the Service mode.
Preparation on the Web browser:

1. On the Web browser, access the Web Utilities of the main body NIC.
2. Select [Extension for maintenance].
2. Enter 'ce' for User Name.
4. Enter CE password for Password (default is 92729272).
5. Select [Machine Setting data Import/Export].
Caution : If 'Access deny in the present machine mode' message, the main body may not be in the Service mode.
How to export :
1. Select [Submit] which is under Export on the browser screen.
2. Save the data following the screen instructions.
How to import :
1. Select [Browse] which is under Import on the browser screen. Select backup datathat has been saved.
2. Select [Submit] which is under Import.
Considerations:
When importing the data, the machine serial number is not checked.
Be careful not to import data of a different machine.
Description
Drum claw operation does not operate (Side 2 only).
Solution
CAUSE: It is not a settings problem because dipswitch 7-7 is correctly set to 1. It is a firmware bug issue.
SOLUTION: Install the countermeasure firmware (I:20-0000 or above).

Description
Using Macintosh® O/S 10.4.9, the duplex option is grayed out in the printer driver Properties.
Solution
101
bizhub PRO 920
CAUSE: The duplex option islocated in the Layout section of the driver.
SOLUTION: To select the duplex option in the print driver, select Layout, Binding and then Double-sided.
Description
LRS VPS is not printing to the printer. LRS VPS is a HOST application which transforms IBM® EBCDIC print jobs to ASCII. When set up to printRAW to Port
9100 or 10001, the job does not print.
Solution
CAUSE:VPS is looking for an acknowledgementfrom the printer that the previous packet has been received.By default,theKonica Minolta printer does not
send the acknowledgement.
SOLUTION:For the bizhub PRO 1050,load minimum firmware30-COK0 and setsoft switch 43-5 to1.
For the bizhub PRO 920,load minimum firmware20-COK0and set soft switch 43-5 to1.
Description
J32-02or J32-04 when using the ADU.
Solution
CAUSE: The second feed registration roller is worn.
SOLUTION: Replace the second feed registration roller (p/n 55VA 4603 0) and the bushings (p/n 55VA 7602 0).
Description
How to set up Secure/Password printing.
Solution
To set up Secure/Password print, perform the following:
1.In the print driver, select the output method and then select Secure.Secure printing is the same as Password printing.
2.Enter a secure print ID and password.The user ID and password can be any combination of numbers and characters.
3.Select the BOX hard key on the operation panel.
4.Select RECALL.
5.Select SECURE.
6.Selectthe user ID and press OK.
7.Enterthe password and press OK.
8.Select the documents to print, press the right-arrow to move them into the print field and press OK.
Description
SC32-03.
Solution
CAUSE: Contact failure of connectors (CN87/CN228/CN420).
SOLUTION: Checkfor proper connectionof CN87/CN228/CN420.
Description
FS-604, SC77-04 after the paper exits the finisher.The exit rollers never stop but do slow down.
Solution
CAUSE: The coupling geardrive pin that drives the exit belt has sheared off.
SOLUTION: Replace the failed gear coupling (p/n 129U 7704 1).
102
bizhub PRO 920
Description
A paper exit tray is available for customer environments where a finishing unit is not installed.
Solution
Paper exit tray (p/n 540012114) may be used on the bizhub PRO 920. There will be limited stacking ability.
Description
SC33-01.
Solution
CAUSE: Contact failure of connectors CN521/CN560/CN563.
SOLUTION: Check and correct the connection for CN521/CN560/CN563.
Description
No power; operation panel is blank; Energy Saver light is ON.
Solution
CAUSE: HDD has failed.
SOLUTION Replace the HDD (p/n 57GA-7410).
Description
Close Front Door message.
Solution
CAUSE: DCPS 1 has failed.
SOLUTION: Replace the DCPS 1 (p/n 65UA84510).
Description
How to perform Print Screens (screen shots) from a Microsoft® Windows OS and Macintosh® OS.
Solution
Please see the attacheddocument for detailed information.
Description
When reloading a paper tray the START key must be pressed. Is there an auto-start feature or option available?
Solution
Firmware version I40/C14 introduceda new auto restart feature that will restart the copy or print jobautomatically when reloadingthe paper tray.Setting
Softswitch 11-6 to1 will enable this feature.
Perform the following procedure:
1. Press the Utility key and then Stop, 0, 0, Stop, 0, 1.
2. Press System Input.
3. Press Software Switch Setting.
4. Advance to softswitch 11-6 and make it1.
103
bizhub PRO 920
Description
Thequantity of copies listed on the control panel always defaults to 000, instead of 001.
Solution
CAUSE: Incorrect settings.

2. Select Copier Setting.
3. Select Reset Setting.
4. Select Initial Setting.
5. Select Factory Default.
6. Exit the Utility mode.
Description
SC29-09.
Solution
CAUSE: Contact failure of connectors, CN350/CN340/CN225.
SOLUTION: Check and correct the connection of CN350/CN340/CN225.
Description
Is the FS-604 finisher stapleralignmentjig the same as the FS-110 jig?
Solution
The stapler alignment jig is the samefor the FS-604 and the FS-110.
Description
When the Zoom is set to a percentage other than 100% andSheet/Cover/Chapter Insert and Page Margin is selected, the Zoom will reset back to 100% as
soon as the original is placed in the ADF. This will occur whether setting the job manually from the operation panel or creating a Mode Memory Job.
Solution
CAUSE: This is the specification of the sheet insertion mode of the bizhub PRO 920. When the sheet insertion mode is selected, AMS is automatically
selected. As the result, the magnification returns to 100% when document is placed in ADF or changes according to the sizes of document and copy paper.
SOLUTION: To avoid this, set zoom after selecting the sheet insertion mode:
1. Select Sheet/Cover/Chapter Insert => Insert Sheet => Front Cover => Cover/Blank.
2. Set Page Margin => Front => Right 15/Bottom 0.
3. Set x0.950 magnification.
4. Store the setting in Mode Memory.
5. Recall the setting. The magnification will remain atx0.950 when the document is placed in the ADF.
Description
Is 12x18 paper supported?
Solution
When running 12x18 paper, the bypass tray or the LU-404 must be used as this paper will not fit in paper trays 1, 2 and 3.
Description
Unable to print from Microsoft® Windows 2003 server. Printer listed as off-line when viewed from the Printers window. Able to print via LPR butnot RAW.Able
toPING and browse the NIC from a workstation.
104
bizhub PRO 920
Solution
CAUSE:SNMP (port 161) is disabled on the controller.
SOLUTION: To enable SNMP on the controller, perform the following:

1. Access the Machine Manager Setting(press the Utility/Counter key).
2. Touch [06 Machine Manager Setting] on the touchscreen.
3. Touch [04 Network Setting] on the touchscreen.
4. Touch [02 Controller NIC Setting]on the touchscreen sub menu.
5. Touch [05 SNMP ]on the touchscreen.
6. Set SNMP to USE.
7. Set Read Community Name = public.
8. Set Write Community Name = private.
9. Touch OK.
10.Reboot the engine and controller using the main power switch.
Description
How to install a printer using LPR (IP Printing) under Macintosh® OS9.
Solution
Please perform the procedures mentioned in the attached document.
Description
Solution
CAUSE: The ADU CB has failed.
SOLUTION: Reseat all connectors on the ADU CB and replace the boardif required (p/n 57GA-9070).
Description
SC32-06.
Solution
PROBABLE CAUSES:
1.ICP10on the ADU Drive Board is OPEN.
Replace the ADU Drive Board (p/n 57GA-908 0).
2.Contact failure of connector (CN592/CN525).

Check and correct the connection of (CN592/CN525).
Description
MicroPress® is printing "garbage" and no print jobs have been sent to the printer.
Solution
CAUSE: The IC-203 controller is not at firmware version 70.
SOLUTION: Upgrade thecontroller to minimum version 70.

Description
Various J72 codes and the paper is crashing into the finisher when performing a fold and staple operation for a print job.
105
bizhub PRO 920
Solution
CAUSE: Incorrect settings in the print driver.
SOLUTION: When performing a fold and staple print job do not select Multi-fold with Center Fold and Staple together. Select only Center Fold and Staple in
the print driver.
Note : This problem is more prevalent when running more then 3 sets.
Description
Background, second side only.
Solution
CAUSE: The drum potential sensor and or the drum temperature has failed.
SOLUTION: Replace the failed drum potential sensor (p/n 55VA-2080) and, if needed, the drum temperature sensor (p/n 55VA-5090).
Description
How to release a secure print job from the main body.
Solution
To release a secure print job from the main body perform the following:
1. Press the hard BOX key on the operation panel.
2. Press the RECALL icon on the touchscreen.
3. Press SECURE.
4. Enter secure print ID and password.
Description
How to enable/disable original glass APS.
Solution
To enable/disable original glass APS, perform the following:
2. Touch [3 Copier Setting] on the touchscreen.
3. Touch [2 Each Function Setting] on the touchscreen.
4. Touch [Original Glass APS] on the touchscreen.
5. Touch [On] or [Off] as desired by the customer.
6. Touch [Exit] on the touchscreen to return to the normal screen.
Description
How to allow/restrict user changing of zoom ratio.
Solution
To enable/disable user changing of zoom ratio, perform the following:
2. Touch [6 Administrator Setting] on the touchscreen.
3. Enter the Administrator Password (default password is 12345678).
6. Touch [5 Prohibit User Operation] on the touchscreen.
7. Touch [Changing Zoom Ratio] on the touchscreen.
8. Touch [Allow] or [Restrict] on the touchscreen as desired by the customer.
9. Touch [Exit] on the touchscreen to return to the normal screen
Description
Fan Wiring: Code SC42-05, SC42-09, SC42-13
Solution
CAUSE:
106
bizhub PRO 920
Pinched or damaged wiring to the motor cooling fan can cause several different symptoms:
Error code SC42-05
Error code SC42-09
Error code SC42-13
Toner deterioration (spewing or poor copy quality)
The damage occurs when the wiring gets pinched between the frame and the right side cover, either during production or field maintenance. Toner
deterioration occurs because the machine’s internal temperature rises due to the fan not working. The fan EM signal may be detected as normal, depending
upon which wire is damaged.
SOLUTION:
To prevent a possible problem, the motor cooling fan wiring behind the main body right side cover should be checked and repositioned using the procedure
below. If the wiring has already been damaged, it should be repaired.
This inspection should be performed on all bizhub 920 machines belowserial number. 57GE00594.
PROCEDURE:
1. Remove the LU-403 or LU-404.
a. Open the front door of the LU
b. Remove the 4 screws that secure the LU to the main body.
c. Disconnect the LU wiring connector from the main body.
2. Remove the main body right side cover (4 screws).
3. Check the wiring for damage.

a. Check whether the insulation on the wiring is damaged in the area indicated by the red circle.
b. If it is damaged, use electrical tape to cover the damaged portion.
4. Change the wiring path.
a. Remove the wiring from saddle/1 and reposition in into saddle/2.

5. Because the wiring will be loose, wind the excess around saddle/3 and secure it with a clamp.
6. Reinstall the right side cover and teh LU-403 or LU-404.
Illustrated instructions can be found inBulletin #6115, attached.
Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
Description
Scan to SMB support for Macintosh® 10.3.x and 10.4.x.
Solution
System code isavailable for the IC-203 (version 20-CON0) and the IC-611 (version 30-CON0)which provides support for Scan to SMB to Macintosh® 10.3.x
and 10.4.x.
System code is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
'Download MSDS, Drivers, Firmware and more':
1. Login in via www.mykonicaminolta.com
2. Select the "Service" link located on the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.
4. Select the "SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS,Drivers,Firmware and more" link located on the left.
6. Select "Black White Products" under the Product Group.
7. Select "IC-203" or "IC-611"for Product.
8.Select "System Code" for File Type.
Note : Please refer to the attached Release Notes for additional information. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be
downloaded for free from the Adobe® web site at:
Description
The firmware version is displayed in the service mode.Why isthereno selection in ISW to flash the ZU-602?
Solution
107
bizhub PRO 920
The firmware for the ZU-602 is stored on a conventional EPROM, not flash ROM. The firmware can be upgraded using an EPROM burner and the firmware
file is available on the Konica Minolta web site.
Notes :
1. If an EPROM burner is not available, the EPROM can be ordered (p/n 15KSR70300).
2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Description
How to adjust the touchscreen buzzer volume.
Solution
To adjust the touchscreen buzzer volume, perform the following:
3. Touch [2 Buzzer Setting] on the touchscreen.
4. Touch [1 Buzzer On/Off Volume Setting] on the touchscreen.
5. Under Touch Panel Volume Adjust repeatedly touch [Small] or [Big] until the desired touchscreen volume is obtained.
Description
What are the recommended labels?
Solution
The recommended labels are Avery® 5160 or Avery® DSP24.
Description
Printing to a Windows Samba shared printer from a Macintosh®.
Solution
Please perfrom the step-by-step procedure mentioned in the attached document.
Description
Intermittently the NIC will lock up and can not be PINGed. Power must be recycled to restore the NIC.
Solution
CAUSE: The NIC is set to AUTO for the line speed.
SOLUTION: Change the NIC settings to 100M Half Duplex by performing the following:
2. Select Administrator mode and enter password.
3. Select Network Settings.
4. Select IP NIC.
5. Select TCP/IP and press the NEXT icon.
6. Select 100M Half Duplex and press OK.
Description
Staples are skewed when making booklets.
Solution
CAUSE: A failed front stopper and mylar.
SOLUTION: Replace the front stopper (p/n 15JM43310) and the mylar (p/n 13QJ42480).
108
bizhub PRO 920
Description
Jam occurs if a job stored on the main body HDD is deleted while in output operation. It tends to occur if a large volume job is deleted.
Solution
CAUSE: Due to the performance limitation of the system, if a large volume job is deleted during print operation, the operation cannot be processed in time,
resulting in paper jam.
SOLUTION: Delete jobs stored in the HDD during idle.

SPECIAL NOTE : Solution contribution from KMBT, Japan.
Description
How to output a printer job that exceeds the finisher staple capacity limit.
Solution
When outputting a printer job with staple mode, the machine cancels the staple mode and stops indicating topress the START key tocontinue printingat the
point the staple capacity is exceeded. To continue the operation, the user needs to press the START key.
CAUTION : The FS-604 exits the pages before the capacity limitis exceeded without stapling. On the other hand, the FS-509 and FS-516 exit the sheets
before the capacity limit is exceeded with stapling.
How to output continuously:

Set the software dipswitches as follows. This settingenables batch data reading. At the point data reading operation completed, if the number of pages of the
job exceeds the staple capacity, the staple mode is canceled and all pages are output without being interrupted.
Dipswitch settings:
Dipswitch 21-0=1
Dipswitch 29-2=0 (bizhub PRO 920)
Dipswitch 14-3=1 (bizhub PRO 1050/1050P/1050e/1050eP with FS-503). Image control program must be version 50-COM0 or later.
CAUTIONS :
1. The output of the 1st set of jobs slows down as output operation starts after all pages are read.
2. Staple mode is canceled when mixed original mode is selected (including mixture of the same series sizes).
Description
If a print job with mixed original sizes and paper punch is interrupted ( such as a paper out conditionor jam), the punch selection will be released. Once the
interruption is corrected, the job cannot be resumed with the punch mode available.
Solution
This issue has been escalated tothe solutions team in Japan and SSD is currently working with Japanese partners in Support and R&D to
duplicate/confirm the problem.
A resolution will be obtained for this issue as quickly as possible.
If viewing this solution via the Web, please establish a ticket via the Web or by calling the contact center at 1-800-825-5664. Once a ticket has been
established, an E-mail will be sent when this solution is updated.
For phone advisors, please select 'E-mail primary contact' for an automatic E-mail to be sent to the technician when this solution is updated. End the call with
call code 'Escalated to Japan'.
Description
SC52-08.
Solution
PROBABLE CAUSES:
1. ICP 6 on the ADU Drive Board is OPEN.
Replace the ADU Drive Board (p/n 57GA-908 0).
2. Contact failure of connector (CN420/CN179/CN173).

Check and correct the connection of (CN420/CN179/CN173).
Description
109
bizhub PRO 920
Unable to print and cannotPING the IC-203 NIC.
Solution
CAUSE: The NVRAM has failed.
SOLUTION: Please call the SSD Hotline to log a new ticket which is needed to order the NVRAM on-line.
110

Konica Minolta 920

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SSD SUPPORT SOLUTIONS

bizhub PRO 920 - ALL ACTIVE SOLUTIONS

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

Solution ID TAUS0800676EN* Solution Usage

Abnormal noise and J72-48 when performing half-fold.

CAUSE:Idling Gear/2 is worn.

SOLUTION: Format the IC-203 hard drive.

Solution ID TAUS0702992EN* Solution Usage 4

Solution ID TAUS0702690EN* Solution Usage 1

2. The IC-203 HDD needs to be formatted.

Solution ID TAUS0652155EN* Solution Usage 0

Solution ID TAUS0801277EN* Solution Usage

Solution ID TAUS0701529EN* Solution Usage 2

SOLUTION: There are two steps to the procedure:

bizhub PRO 1050 :

bizhub PRO 920 :

CAUSE: Firmware upgrade required.

Known unrecoverable NVRAM symptoms:

8050/CF5001/bizhub PRO C500

Solution ID TAUS0656768EN* Solution Usage 47

Solution ID TAUS0701604EN* Solution Usage 19

Solution ID TAUS0701261EN* Solution Usage 13

7.Double-click on the desired disk and create a new folder.

At the engine (direct input):

Solution ID TAUS0703092EN* Solution Usage 6

Solution ID TAUS0650971EN* Solution Usage 4

Solution ID TAUS0657371EN* Solution Usage 4

bizhub C350 Standard Controller

Solution ID TAUS0647790EN* Solution Usage 3

Solution ID TAUS0656454EN* Solution Usage 2

Solution ID TAUS0701258EN* Solution Usage 2

Solution ID TAUS0701267EN* Solution Usage 2

Solution ID TAUS0703268EN* Solution Usage 2

ISW Error Codes

There is an error in the command to ISW processing unit.

A program error is detected.

Input data format error

Check the ISW transfer data file.

Invalid machine name input data

Check the ISW transfer data file.

Invalid board name input data

Check the ISW transfer data file.

Input device error such as input timeout.

Failed to erase flash ROM. (during ISW to image control board)

Failed to write flash ROM. (during ISW to image control board)

ROM checksum error. (during ISW to image control board)

Output device error such as output timeout

Printer Control ISW not written

Perform ISW data install

VIF Control ISW not written

Perform ISW data install

Perform ISW data install

ISW data error

Perform ISW data install

ISW write error

Perform ISW data install

FNS ISW not written

Perform ISW data install

ZU ISW not written

Perform ISW data install

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS0801272EN* Solution Usage 2

Solution ID TAUS0801324EN* Solution Usage 2