Enterprise-wide Information Systems

Class of : 2010 Academic Year : First

Course Code : SL IT 502 Semester : II
Credit : 3 Sessions : 33

Objective
To help students acquire basic understanding of a few enterprise-wide Business Processes and their
Integration through IT enabled applications. Also to help students design and develop MIS and
thereby to leverage these business processes for competitive advantage.

REFERENCE BOOKS AUTHOR / PUBLICATION

Information Technology in Management ICMR

Information Systems Today, 2e Leonard Jessup, Joseph Valacich, PHI

Management Information Systems ICMR

ERP Strategy Vinod Kumar Garg, Bharat Vakharia, Jaico

Concepts in Enterprise Resource Planning Brady, Monk and Wagner – Thomson

Learning

Enterprise SOA: Designing IT for Business Dan Woods and Thomson Mattern –
Innovation O’Reilley

Supply Chain Management Chopra and Meindl

CRM at the Speed of Light Green Berg, Paul – TMH

The CRM Handbook Jill Dyche

ERP Demystified Alexis Leon, Wiley Publications

Detailed Syllabus
Process View of Organization: Introduction to Business Process, Problems of functional division,
Business Process Re-engineering, Process redesign and mapping
Approaches to Process Improvement: Kaizen, TQM, Comparing BPR and other approaches-TQM,
Kaizen
Database Management: Basic concepts, Data Models, Advantages of Database Approach, Overview of E-
R Modeling, Data Flow Modelling, Entity, Attributes, Relationships, key Concepts, Normalization, Basic
Normal Forms (restricted up to 3 NF), overview of SQL.
Information System Development: Database design process, building Databases (lab sessions with
available database) - Implementation and Presentation of MIS - Forms, Queries and Reports. (The projects
are to be chosen in relevant industry areas and to be implemented using MS Access / similar Database
packages).Enterprise Resource Planning: Operational advantages of enterprise wide applications,
Overview of Finance & Accounting, Manufacturing, Sales & Distribution, HR modules.
Supply Chain Applications: Overview of Supply and Demand Chains, SCM Framework, Introduction to
Supplier Relationship Management (SRM), Business case for SCM, Integration of SCM with legacy
applications and ERP, RFID in SCM and how it aids in Business process re-design and optimization
CRM Applications: Introduction to CRM Applications, Growth of CRM Applications, CRM as an enabler
of Customer Centric Strategy,
e-governance: Increasing use of IT for governance of civic services
Outsourcing: Outsourcing of business processes
Integration among enterprise solutions: Integration of ERP, SCM and CRM applications
Trend: (a) ERP, SCM and CRM popular package (b) Architectures – Multi tier Applications

Cases
Faculty will identify appropriate cases.
Project
Faculty will be identifying appropriate mini projects to be done by the students, out-side the class room.
Students are required to do at least one project using Microsoft Access tools.
 Suggested Schedule of Sessions

Topic No. of Sessions

Process View of Organization 3

Approaches to Process Improvement 1

Database management 4

Information System Development 4

Databases (lab sessions) 4

Project Execution 5

Enterprise Resource planning 4

Supply Chain Application 1

Case Discussion on SCM 1

CRM Applications 1

Case Discussion on CRM Application 1

E-governance 1

Outsourcing 1

Integration among enterprise solutions like ERP, SCM and CRM 1

Architectures Multi tier Applications 1

Total 33