RUN A BETTER BUSINESS WITH VOCOLLECT

VOCOLLECT SOLUTIONS FOR SAP IM, WM AND EWM USERS

BUSINESS
OPTIMIZATION
BUSINESS OPTIMIZATON

SMART
SMARTINNOVATION
INNOVATION

OPERATIONAL
FLEXIBILITY
OPERATIONAL FLEXIBILITY

PREMIER
PREMIER EXPERIENCE
EXPERIENCE

Deliver Superior Results

Make an efficient business run even better.
In these challenging times, its a balancing act to drive profitable

easing the addition of Vocollect Voice to an existing SAP IM,

growth and streamline existing processes to further reduce

WM or EWM environment. Our certified and tested native

costs and make an efficient business run even better. Vocollect

interface leverages your SAP NetWeaver platform, to

Solutions can help you identify additional ways to reduce

provide a low-risk, configurable Vocollect Voice solution to

your operating costs, while supporting increased workforce

help you manage your entire voice configuration.

productivity and greater worker accuracy.

Delivering results with a Vocollect Voice Solution starts with
Vocollect provides you with streamlined best-in-class business

our Value Engagement Process where we and our partners

processes to take your SAP solution to the next level of

learn more about your specific business objectives as well

operating efficiency. Our extensive industry domain expertise

gain an understanding of your detailed operational and

has helped successfully implement almost one million Vocollect

workflow processes. We meet with key management to better

Voice Users. Vocollects ability to combine our purpose-built,

understand the prioritization of the business issues that you

best-in-class workflow process components and extensive

want to address. Together, we will physically walk-through

industry know how, helps you create a voice solution that meets

one of your targeted facilities to document and observe first-

your unique business needs, while maximizing your existing SAP

hand actual workers executing various tasks during standard

investment.

workflow processes. Our observations and recommendations

go well beyond just where voice technology could add

Vocollect uniquely offers an end-to-end solution specifically

quantifiable business value. After all, we want to help you run

designed to fully leverage existing SAP-centric technology

a better a business.

environments with a seamlessly certified integration capability

www.vocollect.com

BUSINESS OPTIMIZATION

SMART INNOVATION

OPERATIONAL FLEXIBILITY

PREMIER EXPERIENCE

Vocollect Delivers Value with Velocity

Relieve Operational Pressures Rapidly.
Your time to value cannot be measured in years or months. Success must be measured in weeks and days. Your velocity to
gaining business value is a key operational deliverable and a reason why Vocollect continues to stand tall as the industrys
dominate solution provider for SAP customers. Most customers show a measureable hard investment breakeven in less than
nine (9) months. This does not even take into account the soft benefits obtained from implementing Vocollect.You achieve
business benefits rapidly by starting with best-in-class business processes, proven at more than 2,000 individual customer
implementations, and then together, we enhance the solution to fit your unique requirements.
Providing customers with a one-off custom solution does not enable our customers to cost effectively leverage new
product enhancements in a timely manner. Vocollect excels at providing more successful multi-site implementations then
all our competitors combined. We attribute this success to providing our customers quantifiable value after their first site
implementation, which provides the continuing business justification to implement the solution at additional locations. We stand
tall in our ability to deliver value, as committed.
The success of our customers speaks volumes. We have a proud track record across many industries. Our interaction with so
many types of customers, enables all our customers to gain advantages outside of their own industry. As an example, certain
Vocollect customers were confronted with having to address multi-channel order fulfillment issues well in advance of many
segments, and thus we were able to help customers develop optimized best-practices for a multi-channel environment, well
before it became an industry buzzword. Vocollect also gained great insight into traceability requirements through working with
customers having to support upcoming traceability requirements, long before they became ubiquitous in the marketplace and
are now impacting virtually every industry segment.
Our customers say it best. . . the following is a collection of quotes from customers who obtained business value with Vocollect:

Weve cut warehouse injuries in half and boosted our accuracy rate when filling orders to
99.99% from about 97% or 98%.

- VP of Distribution

The introduction of Vocollect has resulted in almost paperless, highly efficient processes and our customer service is at
its highest level ever.
We save money every time we

- Logistics Manager

dont have to make an emergency delivery to a customer.

And this enhances our image to
our customers. You cant put a
dollar value on that, but if I had
to, it would be in the millions.

- General Manager

Vocollect Voice has streamlined our operations and

provided us with increased productivity and improved
accuracy. The new equipment is robust and effective for
use in cold storage, and that will bring down our cost of
ownership in the long run.

Since the voice deployment, we have been able to confidently

handle our seasonal fluctuations. Labor assignments are more
flexible, which has helped us to reduce our labor hours by over
20%, decrease inventory adjustments in picking areas by 80%,
and cut our training time by 80%.

www.vocollect.com

- CIO

- Operation Manager

BUSINESS OPTIMIZATION

SMART INNOVATION

OPERATIONAL FLEXIBILITY

PREMIER EXPERIENCE

Optimized Operational Flexibility

Maximum Worker Utilization.
The addition of Vocollect Voice to your distribution center operations offers you the transformative workforce performance
gains you require, with the infrastructure flexibility you need. While voice technology initially was implemented to enhance the
process flow for various fulfillment tasks, the extremely positive operational benefits resulted in a growing number of companies
expanding their use of Vocollect Voice into other areas of the distribution center.
Vocollect provides you the immediate operational benefits you desire, without multi-year infrastructure commitments, which
reduce your flexibility to adopt to changes in the business environment. You can even add Vocollect to an existing infrastructure
such as handheld scanning, Pick to Light and various automation environments.
The graphic below shows various examples of tasks where Vocollect Voice can easily be applied for workflow optimization and
process improvement:

D oo

Sh

10 r
1

ipp

Loading

ing

D oo

10 r
2

Yard Management

D oo

10 r
3

ww

w.v
o

co

Order Selection
Cases &
Mixed Pallets

Vocollect in
the Freezer
Fre

llec

t.c

om

Cross-Docking

D oo

20 r
1

cei

vin

D oo

20 r
2

eze

RP

S/E

WM

Re

Receiving

rgin
Cha ea
Ar

D oo

20 r
3

Back-Stocking
1

Bulk Transfers

Move to
loading
dock C

Replenishment

Voice with
Scanning

D oo

20 r
4

Reverse Logistics
n

tatio

er S

Pow

High-Value
Products

Order Packing

Put-Away
Pick-to-Tote

OR

St or

ST

Refrigerated
Specialty
Products

Batch-Picking
5

OR

103

St or

83OR E
6

ST

ST

OR

62

73OR E
5
E

Put-to-Store

6
ST

OR

42

Cycle-Counting/
Inventory Control

102

23

Line-Loading

www.vocollect.com

ST

32

ST

Value-Added
Services

St or

Direct-Powered
Vocollect on
Vehicles

101

Quality Auditing

BUSINESS OPTIMIZATION

SMART INNOVATION

OPERATIONAL FLEXIBILITY

PREMIER EXPERIENCE

Seamless and Scalable Integration

Supporting SAP standards and practices.
Our industry experience has shown us that no two SAP customers business processes are exactly the same. Thus, its vital
that our integration architecture be flexible to accommodate so many potential customer infrastructure configurations.
Vocollect offers the deepest and broadest range of Enterprise Connectors to support virtually every architectural environment
requirement. You even have the flexibility to leverage different Vocollect Enterprise Connectors to differing parts of the
business.
Balancing the needs of operations management, IT and the actual workers is why Vocollect continues to lead the market
forward. Only Vocollect Voice Solutions give you the choice and flexibility to manage your IT infrastructure the way you want to
while helping your business run better.

Vocollect Data Process Flow

Vocollect
Enterprise
Connector

SAP

Vocollect
VoiceCatalyst

VoiceConsole
Management
Aisle 25

Voice Application
for Workflow
Task

Ready

414
2-8-7
Pick 2

2
417

Examples of Voice-Enabled Workflows:

Receiving

Line-Loading

Transfers

Picking

Put-Away

Replenishment

Packing

Cycle-Counting

Put-to-Store

Back-Stocking

Shipping

Auditing

Voice-Enabled Worker

The data process flow with Vocollect enables data from your SAP IM, WM or EWM system to seamlessly integrate with our
market-leading voice software, VoiceCatalyst. It enables the use of voice and device management with our industry-leading
VoiceConsole management solution.
The Vocollect Solution enables SAP customers to implement and maintain Vocollect using their preferred SAP Certified Partner/
Integrator or internal SAP Certified personnel, without the addition of a middleware layer.

Vocollect offers various direct and middleware integration solutions, for SAP
customers.

www.vocollect.com

BUSINESS OPTIMIZATION

SMART INNOVATION

OPERATIONAL FLEXIBILITY

PREMIER EXPERIENCE

Vocollect Voice Solution Components Voice Software

Vocollect Voice Solutions provide an optimized end-to-end voice solution that has all of the components to transform your
distribution center workflows. We make sure that the focus is on future-proofing your operation and not turning your voice
solution into a one-off project.

Voice Software: VoiceCatalyst

Aisle 25

Vocollect VoiceCatalyst enables unparalleled connectivity to devices, servers and

information and provides the launching point for implementing voice-enabled operations
to achieve the highest levels of productivity. Superior speech-recognition technology
is what makes Vocollect Voice the #1 choice for powering hands-free work by mobile
workers. Vocollect Voice is intelligible at high speeds up to 400 words per minute for
maximum productivity even in the noisiest warehouse environments, thanks to Vocollect
Adaptive Speech Recognition.

Voice Application: VoiceApplications

Vocollect VoiceApplications leverages the extendible VoiceCatalyst architecture to
seamlessly interweave Vocollect VoiceApplications for the voice-enablement of tasks
and workflow execution. The seamless connection of multiple data sources with your
task workflows provides supervisors with exception notifications enabling real-time
approval; notifications of exceptions on a receiving or loading dock needing release
approvals; real-time access to key information to streamline warehouse processes; and
enables workers to send recorded messages to an alert display management system.

Device and Voice Management: VoiceConsole

Vocollect VoiceConsole is a web-based application that helps you to easily manage and
support your voice-enabled workforce by providing device, operator and configuration
management, as well as system diagnostics, all through an easy-to-use interface.
VoiceConsole allows you to view which workers are currently using voice-enabled
devices and helps you to identify the tasks they are actively working on. Configurable
notifications can be triggered for real-time responses while the homepage dashboard
displays high-level information.

Development Platform: VoiceArtisan

Vocollect VoiceArtisan is our flagship Integrated Development Environment (IDE)
software platform. VoiceArtisan enables customers and partners to expand the
capabilities of their Vocollect Voice Solution using Rapid Application Development
(RAD) techniques. VoiceArtisan is an open, flexible, and extensible modern IDE that
enables certified partners and trained customer IT teams to design, code, deploy,
and maintain customer-defined solutions to address unique business requirements
beyond existing out-of-the-box software functionality.

www.vocollect.com

414

Ready

2-8-7

Pick 2
2
417

BUSINESS OPTIMIZATION

SMART INNOVATION

OPERATIONAL FLEXIBILITY

PREMIER EXPERIENCE

Vocollect Voice Solution Components Purpose-Built Hardware

Vocollect Talkman A500 Mobile Computing Appliance
Vocollects flagship Talkman A500
mobile computing appliance provides
the ultimate in worker flexibility. The
Talkman A500 seamlessly enables
you to outfit each worker with the
technology needed to execute their
responsibilities.

Vehicle Mounted Power Connector

(Available Option)

Attachment Port

Operates in Freezer Environment

-22 to 122 F ( -30 to 50 C)

Attachment Port

High-Performance Lithium Battery

for Full-Shift Support

Bluetooth Compatible

The Talkman A500 supports optional

RF scanning and external displays,
providing you with the ability to
determine which technology is needed
versus having to settle for a mobile
computing device that is not optimized
for the worker.

Weighs only 11 oz.

(313g)

Belt Clip Attachment

for Worker Comfort

IP67 Protection
Rating

Easy to Operate, Four Button Menu

Controls

Industrial Strength Design for

Long Life

Fast 1GHz Pipelined TI OMAP Processor; 256 MB RAM &

512 MB Flash for Superior Performance

Bluetooth Support for RF Scanners,

Displays, Mobile Printers, RFID, etc.

Voice-Optimized Headsets

Support for 802.11 a/b/g

WIreless Infrastructure

Only Vocollect Voice Solutions offer industrial-grade headsets that are specifically designed and manufactured to support
challenging warehouse environments. We understand what is required to maximize the headset experience which is often the
weakest link in a successful worker experience.
Vocollect Voice Solutions provide the flexibility to use either a wireless or wired headset option we offer models that are also
optimized for challenging freezer and high-noise conveyor environments. Headset styles include versions worn behind-the-head,
over the top of the head, or with hard hats. With our broad portfolio of headsets, you will find a headset choice to meet your
specific demands.
*

Headsets
Wireless
SoundSense Technology
Intelligent Battery Management
High Humidity
Single Cup Headset
Optimized Frequency Management
High Noise
Freezer Certified
Wired with TCO Breakaway Toggle
Industrial Strength
Light Industrial

* Hard hat and hard hat connector not included.

www.vocollect.com

SRX2

SR-20/SR-21

SR-40

SR-35

SL-14

Improved Accuracy.
Increased Productivity.
Real Business Results.
Vocollect is the leading provider of innovative voice
technology solutions that help companies with mobile
workers run a better business. Together with a global team
of over 2,000 Vocollect Certified Professionals, Vocollect
enables companies to save more than $20 billion annually
through further optimization of operations, improving
business decision capabilities, and delivering the industrys
premier worker experience in challenging industrial
environments to nearly one million mobile workers who
move in excess of $5 billion of products every day.
Vocollect integrates with all major WMS and ERP systems
and supports the industrys leading handheld computing
devices. Visit us at www.vocollect.com.

Vocollect Headquarters
703 Rodi Road
Pittsburgh, PA 15235
United States
+1.412.829.8145
info@vocollect.com
Vocollect EMEA
Gemini House
Mercury Park
Wycombe Lane, Wooburn Green
Buckinghamshire, HP10 0HH
United Kingdom
+44 (0) 1628 55 2900
voc_emea@vocollect.com

Vocollect Asia Pacific

Unit 3, 29/F, Sino Plaza
255-257 Gloucester Road
Causeway Bay
Hong Kong
Hong Kong: +852 3915 7000
China: +86 10 5957 4817
Australia: +61 409 527 201
apac@vocollect.com
Vocollect Latin America
North: +52 55 5241 4800 ext. 4915
South: +1.412.349.2477
latin_america@vocollect.com

Vocollect Japan
Shiba 2-Chome Bldg 8F
2-2-15 Shiba, Minato-ku
Tokyo 105-0014
Japan +81 (0)3 3769 5601
japan@vocollect.com
Vocollect Singapore
151 Lorong Chuan
#05-02A/03 New Tech Park, Lobby C
Singapore 556741
Singapore: +65 6305 2369
India: +91 124480 6738
singapore@vocollect.com

www.vocollect.com
Copyright 2013 Intermec IP Corp. All rights reserved. Vocollect, Vocollect Voice, VoiceApplications, VoiceArtisan, VoiceCatalyst, VoiceConsole,
VoiceDirect ERP, Talkman, Hands-Free, Eyes-Free, Vocollect Adapted Speech Recognition and Voice-Directed Work are either registered trademarks
or trademarks of Vocollect.
SAP and NetWeaver are registered trademarks of SAP AG in Germany and in several other countries.
Bluetooth is a registered trademark of SIG, Inc. All rights reserved.
All other trademarks are property of their respective owners.

www.vocollect.com