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Submitted To:
Professor Md. Latifur Rahman
Dean, Faculty of Business Administration
University of Development Alternative (UODA)
Supervised By:
Siddique Hayat Khan
Asst. professor & coordinator, BBA Program
Faculty of Business Administration
LETTERE OF TRASMITTAL
Date: 1st November 2014
Professor Latifur Rahman
Dean, Faculty of Business Administration
University of Development Alternative (UODA)
Dhanmondi, Dhaka
Subject: Submission of Internship Report
Dear Sir,
I am very delighted to inform you that I have completed the internship program as an academic
requirement for BBA program in Trust Bank Limited (Karwan Bazaar Branch). I have been
working in the bank for three months as an intern. Throughout my internship period, I collected
necessary data to prepare this report. This report is the mirror where my observation and findings
are expressed in a formal format regarding the topic.
I found myself a very fluky person as I have been assigned to perform this internship expedition
under your supervision. Hereby I am presenting my internship report to you.
You are requested to inspect this report whether it has been made in accordance with established
standards and format and to provide instruction if any amendment needed.
Golam Mostafa
ID: 021111160
Batch: 33
BBA (Accounting major)
University of Development Alternative (UODA)
DECLARATION
This report has been prepared by me for my academic supervisor Mr. Siddique Hayat Khan as to
fulfill the requirement of Internship of BBA program. This report was never been submitted
before to any institution.
Sincerely yours,
Golam Mostafa
ID: 021111160
Batch: 33
BBA (Accounting major)
University of Development Alternative (UODA)
ACKNOWLEDGEMENT
I feel immensely pleased to have an opportunity, on the very occasion of submitting my
internship report, to thank a number of individuals for their unprecedented support, cordial cooperation, objective direction and endless encouragement that have significantly contributed to
the preparation of the report.
First and foremost, I would like to thank the God, the omniscient and omnipotent, who bestowed
me the capability of successful completion of my internship report and the internship as well.
I would like to offer my heartfelt thank and gratitude to my internship advisor Mr. Siddique
hayat Khan. His instructive advice and guidance have emerged as stepping-stone in making this
reports a fruit. This report has smelt the scent of my creativity only as he entrusted his every
belief on my capability and analytical ability in preparing the report.
My pleasure turns blooming to offer thanks to Mr. Toufique E Elahi Choudhury, the Senior Vice
President (SVP) and Branch Manager, Karwan Bazaar Branch for allowing me to show my
practicability in his organization.
And last but not the least; I would like to thank all the personnel working at TBL, Karwan
Bazaar Branch. They made the environment congenial and favorable for me to understand the
tasks. Without their assistance and co-operation, this report might not have seen the light of day.
Company Profile
In January 2007, Trust Bank successfully launched Online Banking Services which facilitate Any
Branch Banking, ATM Banking, Phone Banking, SMS Banking, & Internet Banking to all
customers. Customers can now deposit or withdraw money from any Branch of Trust Bank
nationwide without needing to open multiple accounts in multiple Branches.
Via Online Services and Visa Electron (Debit Card), ATMs now allow customers to retrieve 24x7
hours Account information such as account balance checkup through mini-statements and cash
withdrawals.
Trust Bank has sucessfully introduced Visa Credit Cards to serve its existing and potential
valued customers. Credits cards can now be used at shops & restaurants all around Bangladesh
and even internationally.
Trust Bank is a customer oriented financial institution. It remains dedicated to meet up with the
ever growing expectations of the customer because at Trust Bank, customer is always at the
center.
Board of Directors
General Iqbal Karim Bhuiyan, psc
Chairman
Maj Gen Md Mahfuzur Rahman, rcds, ndc, afwc, psc, PhD
Vice Chairman
Brig Gen Khan Abu Roushan Mohammad Mostafa Kamal, ndc, psc
Director
Mrs. Begum Rokeya Din
General Shareholders' & Independent Director
Mr. Helal Uddin Ahmed
Depositor & Independent Director
Brig Gen Abu Mohammad Munir Alim, psc, G
Director
Brig Gen Md. Mehdi Hassan, ndc, afwc, psc
Director
Brig Gen kazi A S M Arif, afwc, psc
Director
Mr. Ashrafuzzaman Khan
Independent Director
Mr. Ishtiaque Ahmed Chowdhury
Managing Director & CEO
Trust Bank Ltd. (TBL) is a Private Commercial Bank that started its operation 14 years ago.
They gained success from the very beginning of their operation and were capable enough to hold
the success year after year. It gained success very early because of its very strong financial
backup of the Army Welfare Trust. This bank is very much popular within the army community
because all the financial activities of the army done by this bank. In recent days TBL is also
gaining popularity in the general people and also in the business community.
TBL is the scheduled commercial bank, which conducts its operation as per the rules and
regulations of Bangladesh Bank. The bank obtained license from Bangladesh bank on 15th July,
1999 and started its operation from November, 1999. The Army Welfare Trust (AWT) is the main
sponsor of the Bank, and it has already floated public shares in the capital market for its
conversion into a public limited company. The Board is headed by the chief of army staff,
Bangladesh Army as Chairman. Besides, there are six other in-service senior army officers of
Army Head Quarters acting as the members of the Board. The Managing Director is also the
member of the Board. In the year 2013 its Authorized Capital was Tk. 10,000,000,000 and Paidup Capital was Tk. 3,805,412,200 only. At present the bank has 83 branches, 7 SME centers, 134
ATM Booths across the country and has plans to open more branches very soon. TBL aims at
optimizing profit with a view to allowing good returns on the investors money. Within fourteen
years of its operations the Bank has strengthened its capital base by increasing reserve and
retained earnings.
The Banks work force is composed of personnel having rich academic background with vast
experience in banking. The Human Resources Division (HRD) means to create an environment
by dynamic, enthusiastic and vigorous participation of all individuals. To make their personnel
knowledgeable and truly professional they arrange training for them at Head office Training
Academy of the Bank, BIBM and other institutions.
The present image of the TBL is very important to the management and to its owners for their
awareness in taking various decisions regarding the future action plans for its growth. The
Management of the Bank is always change oriented as is evidenced by introduction of Trust
Islamic Banking and ATM Cards. Since majority of the clients are religious minded and absence
of Islamic banking system compel them to do traditional banking, therefore the very recent
introduction of Islamic banking system has enhanced the image of the bank and at the same time
can attract the new clients and will increase the customer volume which is important for banks
profitability. With respect to ATM Cards and other technology-enabled services like Phone,
Internet and SMS Banking services, TBL has been able to cater the banking requirement of
todays digital people where speed and accuracy are the important deciding factors. These have
tremendous impact on the image and also on the profitability.
Retail banking:
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Deposit products:
n
d
Eligibility:
CD Account can be opened both for Individual and Corporate bodies.
CD Account can be opened both for resident and non - resident Bangladeshi Nationals.
Age bar for Personal CD Account: 18 years or above.
Joint account can be opened.
Minor account can be opened under the supervision of his / her / their guardian.
Account can be opened in the name of Trust / Club / Association / Societies / Non - Trading
Concerns.
Requirements:
Business Accounts
For a Limited Company
For a Sole-Proprietorship
Following papers / documents are to be required for opening an account in the Proprietorship name :
Fees:
Initial deposit of Tk 2,000/Standing Instruction charge TK 100 for compliance of each Instruction.
Account Closing Charge Taka 500/-.
Accounts Maintenance Fees: Tk. 300 per half year per account.
Online Transactions - free of service charge.
Features & Benefits: Choose from a range of savings accounts that allow you to withdraw your funds at any
time for easy, convenient banking.
Eligibility:
Requirements:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Three copies of recent passport size photograph duly attested by the introducer.
The account requires an introduction by an existing and satisfactory account holder of Trust Bank Limited.
Certified document(s) for source of income.
Tax Certificate.
Proof of communication address: Photocopy of an Electricity Bill / Gas Bill / Wasa Bill / Telephone Bill.
Initial deposit money (Cash) SB-TK 1000/- and CD Tk 5,000/-.
One passport size photograph of Nominee duly attested by the A/C Holder (signature attested by the
account holder). In case of minor nominee, copy of the birth certificate and photograph required.
Personal Information Form.
Transaction Profile.
KYC Form.
Fees:
o
o
o
Money can grow with attractive interest rate with flexible tenure.
FDR can be opend for 1 Month, 3 Months, 6 Months, 12 months and above.
Automatic renewal facility at maturity
Loan facility against FDS to meet urgent financial needs
The customer may avail loan facilities against FDS as security.
Tenure
01 Month
03 Months
06 Months
12 Months &
above
7.00% p.a.
8.25% p.a.
8.25% p.a.
8.50% p.a.
7.00% p.a.
8.50% p.a.
8.50% p.a.
8.75% p.a.
Eligibility:
FDS Account can be opened both for Individual and Corporate bodies
Only Resident Bangladeshi National is allowed to open Personal FDS Account.
Joint account can be opened.
Minor account can be opened under the supervision of his / her / their guardian.
Requirements:
Individual/Joint:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
3 (Three) of recent passport size photograph duly attested by the introducer. Certified document(s) for
source of income.
Tax Certificate.
Proof of communication address: Photocopy of an Electricity Bill / Gas Bill / Wasa Bill / Telephone Bill.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
Fees:
Amount
3 Years
5 Years
7 Years
10 Years
500
21,038
38,956
60,786
102,789
1000
42,076
77,911
121,572
205,578
2000
84,153
155,822
243,145
411,156
3000
126,229
233,734
364,717
616,733
4000
168,306
311,645
486,290
822,311
5000
210,382
389,556
607,862
1,027,889
Eligibility:
Individual of 18 years and above.
Bangladeshi citizen with valid Identification document.
Requirement:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Two copies of recent passport size photograph duly attested by the introducer.Certified document(s) for
source of income.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
Product
Tenure
Maturity
Interest Rate
TMDS
7 Years
Double
10.05% p.a
Eligibility:
Requirements:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Two copies of recent passport size photograph duly attested by the introducer.Certified document(s) for
source of income.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
Trust Echo
The benefit of the scheme will be paid on monthly basis. As such this is called Monthly Benefit Deposit Scheme
(MBDS)
Features & Benefits:
Tenor
8.75% p.a
TK.730/-
Eligibility:
Individual of 18 years and above.
Bangladeshi citizen with valid Identification document.
Requirements:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Two copies of recent passport size photograph duly attested by the introducer.Certified document(s) for
source of income.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
5 Years
10 Years
Installment Size
2,462
1,365
552
Eligibility:
Individual of 18 years and above.
Bangladeshi citizen with valid Identification document.
Requirements:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Two copies of recent passport size photograph duly attested by the introducer.Certified document(s) for
source of income.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
Deposited
Amount
Pre-tax
Maturity
Value after
5 years
Pre-tax
Maturity
Value
after 7
years
Pre-tax
Maturity
Value after 10
years
500
38041
58573
96591
1000
76082
117146
193182
1500
114123
175719
289773
2000
152164
234292
386364
2500
190205
292865
482955
3000
228246
351438
579546
3500
266287
410011
676137
4000
304328
468584
772728
4500
342369
527157
869319
5000
380410
585730
965910
5500
418451
644303
1062501
6000
456492
702876
1159092
6500
494533
761449
1255683
7000
532574
820022
1352274
7500
570615
878595
1448865
8000
608656
937168
1545456
8500
646697
995741
1642047
9000
684738
1054314
1738638
9500
722779
1112887
1835229
10000
760820
1129120
1931820
Eligibility:
Any citizen of Bangladesh aged 18-50 years can open this account.
To open TADS, the applicant must have a Current/Savings account with TBL.
Requirements:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Two copies of recent passport size photograph duly attested by the introducer.Certified document(s) for
source of income.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
Tenure
Option-A
Option-B
Maturity Value
Payback
after 5
years
Residual
Maturity
value
13,180
05
Years
1,000,132
N/A
N/A
8,385
07
Years
1,000,339
350,112
567,789
4,935
10
Years
1,000,484
206,873
657,620
Eligibility:
Individual of 18 years and above.
Bangladeshi citizen with valid Identification document.
Requirements:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Two copies of recent passport size photograph duly attested by the introducer.Certified document(s) for
source of income.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
Under this scheme, accounts can be opened for 7 terms: 5 years, 7 years, 10 years, 12 years, 15 years,
18 years & 20 years respectively.
Depositors can choose any denomination (Mentioned in Maturity value Table at serial #6 ) of deposit per
month at the time of opening the scheme.
The Installment Size, Interest Rate & Future Value will be as per the below table:
Years
Future Value
125,000.00
1 Crore
79,150.00
1 Crore
10
44,510.00
1 Crore
12
32,110.00
1 Crore
15
20,620.00
1 Crore
18
13,645.00
1 Crore
20
10,445.00
1 Crore
Eligibility:
Any citizen of Bangladesh can open this account. And the account can be opened in the name of an
Individual only.
Requirements:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Two copies of recent passport size photograph duly attested by the introducer.Certified document(s) for
source of income.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
Trust Unfixed Deposits account is a Savings A/C where our valued customer(s) will be able to manage their fund
with the flexibility to deposit & withdraw his/her deposits at any time in any amount. The accountholder will get
higher interest rate on their deposits.
This flexible deposit scheme relief the customers depositing of fixed monthly installment. Sometimes, customer fails
to deposit the fixed monthly installment and compelled to pay penalty to continue the DPS. But, this scheme has
the option of depositing any amount, any time at any TBL branch.
Interest Rate
5,000 500,000
6%
500,001 2,500,000
7%
9%
Eligibility:
Requirements:
Photocopy of Citizenship Certificate / Passport / Voter I.D. Card / National I.D. Card / Driving License.
Two copies of recent passport size photograph duly attested by the introducer.Certified document(s) for
source of income.
The account requires to be introduced by an existing and satisfactory account holder of Trust Bank Limited.
Nominee form and photograph of nominee(s) (signature attested by the account holder). In case of minor
nominee, copy of the birth certificate and photograph required.
Personal Information Form.
KYC Form.
Under this scheme, accounts can be opened for 8 separate terms: 3 years, 4 years, 5 years, 6 years, 7
years, 8 years, 9 years and 10 years respectively.
Depositors can choose any denomination (Mentioned in Maturity value Table at serial # 5) of deposit per
month at the time of opening the scheme which cannot be changed later on.
The Installment Size, Interest Rate & Future Value at maturity will be as per the below table:
Years
Installment
Per Month
Interest Rate
Future Value
234,900.00
10.75%
1 Crore
166,000.00
10.90%
1 Crore
125,000.00
11.00%
1 Crore
98,100.00
11.00%
1 Crore
79,150.00
11.00%
1 Crore
65,150.00
11.00%
1 Crore
54,400.00
11.00%
1 Crore
10
45,950.00
11.00%
1 Crore
Eligibility:
To open this account, the applicant must have a Current/SND account with TBL as a linked account from which
monthly installment to be deducted/realized and the institution will always keep this linked account funded. In this
connection, an auto debit instruction to be obtained from the institution accordingly. Cheque Book will be provided
without any charge for the Current/SND account until the maturity/cancellation of the scheme.
Rules:
o
o
The deposit of the monthly installments will start from the day of opening of TKP and all subsequent
installments will be realized from the linked CD/SND account on or before the 10th day of each month.
If sufficient balance (full value of installment) is not available in the corresponding account of the institution
for realizing monthly installment in time, the institution will have to pay the Late Payment Charge for TKP @ 12.00%
p.a. ( i.e. 1.00% per month) of the failed installment amount.
In case of irregular payments of monthly installments of this scheme, maturity value of TKP may vary from
the actual matured amount.
In case of premature encashment, following rules will be applicable
If encashed before 12 months, no interest will be paid.
If encashed after 12 months and before maturity, interest will be paid as per prevailing saving
account rate following rules of savings account.
Can be opened Govt./ Semi Govt funds, PF or any other Contributory Fund; Corporate bodies;
Private/Public Limited Companies; Associations; Clubs; Hospitals; Schools-Colleges; NGOs etc.
Trust Echo Plus Account Holders may take OD facility against Trust Echo account (maximum 85% of the
Principal value).
Nominee is not required for Trust Echo Plus.
Profit shall be paid on monthly basis for Tk. 1.00 lac according to following matrix (as per current rate of
TBL):
Tenor
Interest Rate*
1,2, 3
yrs
8.75%
TK. 730/-
Rules:
Under this scheme, minimum principal amount is Tk. 500,000 (Taka Five Lac Only). There is no upper limit.
Trust Echo Plus must be kept for a term of 1 year (12 Months)/ 2 Years (24 Months) / 3 years (36 Months).
Payment of monthly profit shall start from the subsequent month after a clear minimum gap of 30 days from
date of deposit.
All payments, principal & interest, shall be paid to the specified deposit account or through PO as per
demand of the client.
TDS (Tax Deducted at Source), (if any) will be deducted as per Income Tax Rules.
The Receipt will not be transferable.
Unless prior written notice is received by the Bank, the Bank will automatically renew the deposit for the
same period on the maturity date at the prevailing rate of interest.
Excise Duty is to be deducted from the interest realized on maturity date or at the time of encashment of
Echo Plus as per the existing general FDR rule.