Currentjob Openings Web

CurrentJobOpenings:AsofWednesday,December10,2014
Toapplyforanyofthesepositions,goto:https://www.penfed.org/Careers/
Briefjobdescriptionforeachpositionlocatedbelowlist.
PenFedRealty/PenFedTitle/MembersTitleLLC:
PTAgentServicesAdministrator(Floater)NorthernVirginia
AgentServicesAdministrator(FT)NorthernVirginia
SeniorPayableClerkSevernaPark,MD
ManagerofTitleOperationsNorthernVirginia
AgentServicesAdmininstrator(PT)BelAir,MD
PenFedFoundation:
Director,DonorEngagementAlexandria,VA
FoundationDevelopmentManager,Events&AnnualSupportAlexandria,VA
Operations:
TellerI(PT)Alexandria,VA
TellerII(PT)SanAntonio,TX
BranchSupportRepresentativeNiceville,FL,SanAntonio,TXandFtBuchanan,PuertoRico
MemberServiceRepresentativeEugene,ORandPapillion,NE
PTBilingualMemberServiceRepresentativeFortHood,TX
Director,BranchOperationsAlexandria,VA
BranchManagerIIIFTBuchanan,PuertoRico
BranchManagerIISanAntonio,TX
BranchOperationsBusinessDevelopmentManagerAlexandria,VA
HumanResourcesManagerEugene,OR
Training&O/DSpecialistEugeneOR
TalentAcquisitionSpecialistAlexandria,VAandEugeneOR
VicePresident,TreasurerAlexandria,VA
SeniorVicePresident,CardServicesAlexandria,VA
Manager,ElectronicFundsTransferOmaha,NE
ResearchAssistantPapillion,NE
InformationTechnology:
SeniorInformationSecurityEngineerChantilly,VA
ExecutiveVicePresident,ChiefInformationOfficerChantillyVA
InformationSecurityAnalystIIChantilly,VA
InformationSecurityEngineerChantilly,VA
InformationSecurityAnalystIChantilly,VA
SystemsIntegrationAnalystOmaha,NEandEugene,OR
Finance:
MortgageValuationAnalystAlexandria,VA
BusinessDevelopment/Marketing:
ExecutiveVicePresident,MemberExperienceAlexandria,VA
Manager,GovernmentRelations/BusinessDevelopmentAlexandria,VA
CreditandCollections:
DelinquencyControlSpecialistAlexandria,VA,Eugene,ORandOmaha,NE
Supervisor,BilingualCollectionsAlexandria,VAandOmaha,NE
SeniorDelinquencyControlCounselorFortHood,TXandEugene,OR
DelinquencyControlSpecialist(PT)Guam
Mortgages:
MortgageLoanProcessorAlexandria,VA,andOmaha/Papillion,NE
SecondaryMarketingManagerAlexandria,VA
Manager,ConstructionLoanAdministrationAlexandria,VA,Eugene,ORandOmaha,NE
ResidentialMortgageClosingManagerAlexandria,VA,Eugene,ORandOmaha,NE
Supervisor,CorrespondentLendingEugene,OR
FirstMortgagePostCloserEugene,OR
Marketing:
MarketingQuantiativeManagerAlexandriaVA
SeniorVicePresident,ChiefMarketingOfficerAlexandria,VA
PenFedRealty/PenFedTitle/MemberTitle,LLC.:
PTAgentServicesAdministrator(Floater)NorthernVirginia
AgentServicesAdministrator(FT)NorthernVirginia
AgentServicesAdmininstrator(PT)BelAir,MD
Provides administrative support for the assigned offices in a variety of areas including but not
limitedtoprocessinglistings,agentprocessing,orderingagentmaterialsandgreetingvisitorsand
answeringofficephones.
Providesadministrativesupportforrealestatesalesinavarietyofareasincludingbutnotlimited
toschedulingmeetings,processingbilling,maintainingrosters,compilingmonthlyreportsand
administrationofcompanyprogramsincludingtechnologytools.
Performsthedutiesofareceptionistmaintainingthefrontdeskareainaprofessionalmannerand
orderingofficesuppliesasneeded.
InteractswithAgents,staffandclientsprovidingassistanceandsupportasneeded.
Assistswithdevelopmentandimplementationofadvertising&marketinginitiatives.
2 Pentagon Federal Credit Union Jobs Listing
Assists with maintaining compliance with all applicable federal, state and local laws, regulations
and ordinances by abiding by compliance programs and all policies, procedures, rules and
regulations.
AssociatesDegreeinrelatedfieldoracombinationofeducationandexperiencethatprovidesthe
necessaryskillsandknowledgetosatisfactorilyperformtheessentialjobfunctions.
At least one year related experience is required. Real estate, mortgage or title experience is
preferred.
Computerandtechnologyskillsrequired.
Excellentbusinesscommunicationskillsandabilitytomultitaskarecritical.Accountingand/or
bookkeepingexperiencehelpful.
Strongorganizationalandinterpersonalskillsrequired.
SeniorPayablesClerkSevernaPark,MD
Responsibleforcommunicating&coordinatingworkload&jobfunctionsonadailybasiswith
supervisorandcoworkersonproblemresolution,includingsystemissues,toensureallcritical
dutiesarecompleted.
ResponsibleforcompletingthedailyworkofthePayablesDepartment,ensuringprocessingand
reviewofinvoicesandAgentChargeFormsforcompleteness,accuracyandadherencetopolicy
priortoprocessing.
Processinvoicesthroughtheautomatedpayablessystem(LoneWolf).Thisincludescodinginvoices
androutingthemelectronicallyforapprovaltotheappropriatemanagers.
EnsurethatchecksaresignedbytheappropriatepartiesandinaccordancetoCompanypolicy.
Distributesandmailschecksdaily.ProcessACH/DirectDepositpaymentsthroughtheautomated
accountingsystem(LoneWolf)andautomatedbankingsystem(BankofAmericaCashProOnline).
ProcessweeklymasschargeanddailyAgentChargeForms&paymentsthroughtheautomated
paymentsystem(Authorize.net)andautomatedaccountingsystem(LoneWolf)inadherenceto
CompanyPOLICIESANDPROCEDURESstimelyandaccurately.
ManageallAgentGarnishments.
Coordinatewithsupervisortoprocessquarterlymasschargetoallagentsandlicensedassistants.
Reviewsandmaintainscurrentproceduraldocumentationoftheassignedsectionsduties,
includingbutnotlimitedtoDept.&CompanyPOLICIESANDPROCEDURESs,formsandletters,as
wellas,recommendingareasforimprovement.
Researchandanswervendor,agent&employeeinquiriesregardingpaidandunpaidinvoices,
charges,payments,garnishments,Dept.&CompanyPOLICIESANDPROCEDURESsinatimely,
courteous&professionalmanner.
Knowledgeof,and,abilitytoworkwith,automatedfinancialsystems.Assistswithtestingand
implementingsystemupgradesandenhancementstothesystem.AbilitytoworkwithITand
outsideconsultantstoassistinresolvingsystemissues.
Responsibleforthedailyfunctions,coordinationwithotherstaffandproblemresolution(including
systemissues)toensureallcriticaldutiesarecompleted.
AssistintheresponsetoinquiriesandnoticesfromtheIRSandotherFederal,Stateandlocal
agencies.
Handlepayablesfiling(recordkeeping&filemaintenance)andcontributestodailymailsortingand
distribution.
Providetrainingtolessexperiencedstaffasneeded.
ManagerofTitleOperationsNorthernVirginia
ManagedaytodayoperationsofPenFedTitlestaffandprocesses
Superviseandperformthecoretitleservicefunctions,includingfileopening,filetracking,
managingtitleabstractors,titlereview,titleclearingandsettlementagents.Ensuringrecordation
andcoordinatingwithsettlementvendors/attorneys,lenders,realtorsandPenFedmembers,title
auditsfromunderwritersandtitleinsurancebinder/finalpolicyissuance.
EffectivelyworkwithPenFed,PenFedRealtyand3rdpartiestoensureasmoothsettlementprocess
fromordertoissuanceoffinaltitlepolicyallcoretitleservicesinbetween.
ManagethestateauditingresponsibilitiestoensureallrequirementsarebeingmetbyPenFedTitle
staff.
Assistinthehiring,trainingandsupervisionoftitleproductionemployeesandteams
Maintainandupdatedocumented,centralizedproceduresforemployeefunctionsandstandards
ofoperation
Implementstaffingplan;interviewallcandidatesforemploymentandmanagehiringprocess
ImplementcompanypracticesandprocedurestoensurecompliancewithRESPAandstatelaw
regulationsandmaintainindividualstateagencylicenses
Coordinatewithstateagenciesandunderwriterstodetermineappropriatecoursesofactionand
bestpractices
Initiateandbuildrelationshipswithlocalandregionalrealestateagents/brokers,lenders,and
otherpotentialclients
Baccalaureatedegreeinarelatedfieldoracombinationofeducationandexperience
whichprovidesalevelofskillandknowledgenecessarytosatisfactorilyperformthe
essentialjobfunctions.
Advanceddegreeorequivalentpreferred.
Trackrecordofsuccessfulstrategicbusinesspartnerships
Strongverbalandwrittencommunication;exceptionalclientinteractionskills
Strongabilitytocreatepresentationsandproposalsthatreflecttheneedsoftheclient
Exceptionalthoroughness,attentiontodetail,andfollowthrough.
Technicalcompetence,understandingandfollowingthelatesttechnologyandfinancialservices
trends
Willingnesstotravel.
PenFedFoundation:
Director,DonorEngagementAlexandria,VA
TheDirector,DonorEngagementisresponsibleforfunddevelopmentandmanagingdonor
relationswithafocusonindividualandcorporategiftsof$10,000ormore.TheDirectorwillbuild
strongpersonalandorganizationalrelationshipswithdonorsanddevelopaprospectfiletoidentify
allgivingopportunities,includingannualoperatingsupport,eventsponsorships,capitalcampaigns,
andsupportforspecificprojects.He/Shewilldevelopandimplementstrategiestoidentify,
cultivate,andsolicitgifts,andwillserveaprimaryrelationshipmanagerforaportfolioofmajor
donors.
Meetpersonalandorganizationalfundraisinggoals.Developandmanageadonorportfolioof
prospectsandparticipateindirectsolicitationoffunds,includingindividuals,corporations,
foundations,andotherorganizations.
Developandserviceaportfolioof50100majorgiftdonorsandprospectsincludingtrusteesand
capitalcampaignprospects,includingpreparingforandmanagingmeetings,communications,
movesmanagement,andcultivationactivities.
GrowandmanageaCorporateCouncilof25+majorcorporatedonors,includingpreparingforand
managingmeetings,communications,andspecialevents.
Generateinnovativeideasandsolutionsthatengagedonorsandincreasedonorretention.Manage
successfulstewardshipofmajorcontributorstoensuremaximumretentionofmajordonorsand
supporters.
Prepareproposals,stewardshipreports,correspondence,andspecialacknowledgementstodonors
incoordinationwiththeappropriatemembersofthedevelopmentteam.
UtilizetheSalesforcedatabaseplatformastheprimaryresourceformanagingdonorrelationships,
buildingadonorpipeline,andreporting.
RepresentthePenFedFoundationatinternalandexternaleventsasappropriate.Thismayinclude
butnotbelimitedtocultivationevents,dinnersandgalas,donorandprospectmeetings,
professionalindustrygatherings,andspeakingengagements.
Workwithfellowstafftoensureadonorcenteredandeffectiveapproachtoourworkand
workplaceculture.
Developprofessionalrelationshipswithstaffthroughouttheorganization.
UnderstandandendorsethemissionandvaluesofThePenFedFoundation.
FoundationDevelopmentManager,Events&AnnualSupportAlexandria,VA
Developandleadacomprehensiveannualgivingprogram,includingdirectmail,ecampaigns,
givingcircles/clubs,donoracquisition,donorretention,andstewardshipofindividuals,foundation,
andcorporatedonors.
Responsibleforplanning,coordinating,andimplementingmultipleannualappealsand
newsletters,includingwebsites,onlinegiving,inhouseproduction,mailhouse,mailingschedule,
theme,content,anddesign.
Plan,manageandexecutelargeandsmallfundraisingeventsincludinganannualgaladinner,an
annualgolftournament,andotherdinnersandeventsasrequired.Developapprovedprojectplan
foreveryeventandmanageplanasrequired,coordinatingeventexecutionfrominceptionto
completion,including,sitesourcing,budgeting,scheduling,eventlogistics,preeventprep,onsite
supportandeventcloseout.
Responsibleforplanningandimplementingeventsponsorshipprograms,includingdevelopingand
executingsolicitationstrategies,developingmaterials,participatinginsolicitations,makingphone
calls,attendingmeetings,andmanagingfollowup.
Assessresultsandeffectivenessofannualandeventsprogramstodevelopanalysisonpastgiving
trendsandprogramresults,andplanforfutureappealsand/orcultivationactivities.
Overseemovesmanagement,donorrelations,andproductionoffundraisingreports,research,and
briefings.
Overseegiftadministrationandprocessingincludingdatabasemanagement,acknowledgements,
receipts,recordkeeping,onlinegiving,reconciling,andstewardshipactivities.
UtilizetheSalesforcedatabaseplatformastheprimaryresourceformanagingeventsanddonor
relationships,buildingadonorpipeline,andreporting.
RepresentthePenFedFoundationatinternalandexternaleventsasappropriate.Thismayinclude
butnotbelimitedtocultivationevents,dinnersandgalas,donorandprospectmeetings,
professionalindustrygatherings,andspeakingengagements.
Workwithfellowstafftoensureadonorcenteredandeffectiveapproachtoourworkand
workplaceculture.
Developprofessionalrelationshipswithstaffthroughouttheorganization.
UnderstandandendorsethemissionandvaluesofThePenFedFoundation.
AssistswithmaintainingPenFedscompliancewithallapplicablefederal,stateandlocallaws,
regulationsandordinancesbyabidingbyPenFedcomplianceprogrampolicies,procedures,rules
andregulationsinadditiontothosethatmayapplytothePenFedFoundation..
Performsotherdutiesasassigned.
BachelorsDegreerequired,with3+yearsoffundraisingexperienceinphilanthropicand/ornon
profitsettings.
Demonstratedexperienceindevelopingandmanagingannualgivingcampaigns.
Experienceworkingonsuccessfulfundraisingcampaignsof$5millionormorepreferred.
Experienceplanningandexecutingsuccessfullargescaleevents.
Experiencewithfundraisingdatabases,Salesforceexperiencepreferred.
Attentiontodetailandtheabilitytoefficientlycoordinateandworkonmultipletasks
simultaneously.
Experiencemanagingandsupportingstaffandvolunteerstoachievegoals.
Abilitytotravel,asneeded,toandfromscheduledeventswithrequiredmaterials.Validdrivers
licenserequired.
Abilitytoworknightsandweekendsasappropriateforscheduledevents.
Personalmilitaryexperienceorexperienceworkingwithmilitaryand/orveteransorganizations
preferred.
Operations:
TellerI(PT)Alexandria,VA
Processes and balances a variety of transactions in compliance with policies and procedures and
keepsrecordsofalltransactions.
May also maintain and balance the ATM machine and perform the duties of a Receptionist as
needed.
RequiresHighSchooldiplomaoracombinationofeducationandexperiencethatprovidesthe
necessaryskillsandknowledgetosatisfactorilyperformtheessentialjobfunctions,onetothree
yearsrelatedworkexperience,preferablyasateller,andstrongoralcommunicationskills.
TellerII(PT)SanAntonio,TX
MakesminoradjustmentstoATMmachinetoensuremachineisinworkingorderandnotifiesATM
departmentwhenrepairsareneeded.
SecuresATMtestcardsandcombinationsindesignatedareas.
EnsuresthesecurityoftheATMarea,includingcashandthevaultintheATM.
AssistswithverificationoftheATMfundsforallbranchATM's.
MaintainscurrentknowledgeofPenFedproducts,proceduresandservicesinordertoassist
membersasnecessary.
AssisttheHeadTellerintheverificationanddistributionoffundsasneeded.
Preparesandcompilesfiguresforbranchreportsonaregularbasis.
PerformsthedutiesofaReceptionistasneeded.
HighSchooldiplomaoracombinationofeducationandexperiencethatprovidesthenecessary
skillsandknowledgetosatisfactorilyperformtheessentialjobfunctions.
Onetothreeyearsrelatedworkexperience,preferablyasateller,required
BranchSupportRepresentativeNiceville,FL,SanAntonio,TXandFtBuchanan,PuertoRico
Performs the duties of a Member Service Representative, a Head Teller or a Teller to provide
supportintheabsenceofassignedstaff.
MaintainsknowledgeofPenFedshareandloanproducts,policiesandprocedures.
Maintainsknowledgeofoutsidecompetitiveproducts.
Recommendsproductsandservicesappropriatetomemberneeds.
RequiresAssociatesdegreeinrelatedfield(orequivalentcombinationofeducationand
experience),andtwoyearsrelatedworkexperience.
MemberServiceRepresentativePapillion,NEandEugene,OR
AnswersmembertelephonecallsregardingPenFedshareandloanproductsandaccounts,
expeditingallcallsandensuringqualitymemberservice.
Resolvesmemberproblemswithindelegatedlimits,includingbutnotlimitedtorefundingfees,as
appropriate.
Completesdocumentsbeingforwardedtootherdepartmentsonaregularbasis.
Researchesmemberquestions/requestsonanautomatedrecordssystem.
Assistsinotherdepartmentsasrequired.
Associatedegreeinrelatedfieldoracombinationofeducationandexperiencethatprovidesthe
necessaryskillsandknowledgetosatisfactorilyperformtheessentialjobfunctionsrequired.
Minimumoftwoyearsworkexperienceinaserviceorientedfieldrequired.
Strongoralcommunicationandlisteningskillsrequired.
PTBilingualMemberServiceRepresentativeFortHood,TX
Answers English and Spanish member telephone calls regarding PenFed share and loan products
andaccounts,expeditingallcallsandensuringqualitymemberservice.
Resolvesmemberproblemswithindelegatedlimits,includingbutnotlimitedtorefundingfees,as
appropriate.
Completesdocumentsbeingforwardedtootherdepartmentsonaregularbasis.
Researchesmemberquestions/requestsonanautomatedrecordssystem.
Assistsinotherdepartmentsasrequired.
Director,BranchOperationsAlexandria,VA
Providesmanagementoversighttoassignedbranchmanagers,developingbusinessplanswith
salesandproductivitygoals,toachieveorganizationalbusinessstrategiesandprovidingadviceand
guidancetobranchmanagersonaregularbasis.Participatesinthedevelopmentofabranch
marketingplan.Createbusinessdevelopmentplansfordifferentregions.
Providessupervisiontobranchmanagers,ensurethedevelopmentofproductivityandsalesgoals
for staff members, ensuring staff motivation through performance feedback, positive incentives,
corrective disciplinary action, and counseling for staff members that are not meeting their
standards and/or not performing their job in a manner consistent with PenFed Policies &
Proceduresormanagementdirective.
Oversees assigned branch resources of staff, technology, and budget to ensure that member
servicestandardsforthecostcenteraremet.
Evaluates the effectiveness of and compliance with prescribed security controls to protect the
facilityandthecashonhandagainstcriminalandfraudulentoperations.
RemainsknowledgeableofPenFedproducts,procedures,andinareasimpactingthecreditunion
or the membership. This includes but is not limited to procedural, interdepartmental, company,
baseormilitaryaffairs,andindustryinformation.
Baccalaureatedegreeinarelatedfieldoracombinationofeducationandexperiencethatprovides
thenecessaryskillsandknowledgetosatisfactorilyperformtheessentialjobfunctions
MustbeabletotraveloverseasandCONUStoallassignedbranchesatleasttwotimeperyearand
wheneverrequired.
Advanceddegree,orequivalent,preferred.
Sevenyearsofprogressivelyresponsibleworkexperiencewithoperationsinafinancialinstitutions,
atleastfiveofwhichisinamanagercapacity,required.
RequiresstrongsalesandmarketingabilitytopromotePenFedmembershipwithinthecommunity.
Threesatisfactorylendingauthorityreviewsrequired.
Strongoralandwrittencommunicationskillsrequired.
BranchManagerIIIFtBuchanan,PuertoRico
BranchManagerIISanAntonio,TX
Developsandimplements(withtheoversightoftheappropriatemanagementteammember),an
operatingbudget,businessplanwithsalesandproductivitygoals,andamarketingplancontaining
eventpromotions,directmail,andotherstrategiesforthebranch.Theresultsoftheseplansor
progressagainstbudget,sales,andproductivitygoalsarereportedonaregularlyscheduledbasis
asestablishedbytheappropriatemanagementteammember.Thekeyfocusoftheplansison
recruitingnewmembers,loanssales,anddepositsales.
Providessupervisiontobranchstaff,establishingproductivityandsalesgoalsforstaffmembers,
providingstaffmotivationthroughpositiveincentives,administeringcorrectivedisciplinaryaction
andcounselingforstaffmemberswhoarenotmeetingtheirstandardsand/ornotperformingthe
jobinamannerconsistentwithPenFedPOLICIESANDPROCEDURESormanagementdirective.
Actsasaloanofficerwithinlendingauthoritylimitsandrefersloansnotwithinlimitstothe
appropriatedepartmentwithrecommendations.Ensuresthatallloanapplicationsareactedon
within24hours,andthattherecordsrelatedtotheloandecisionarepreserved,organizedand
forwardedtoeitherMemberRecordsorCreditDepartment,asappropriate.Themanageror
designeeisresponsibleforensuringthatallapplicationsareactivelyworkedonthroughfinal
action.
Maintainsprescribedsecuritycontrolstoprotectthefacilityandthecashonhandagainstcriminal
andfraudulentoperations.ThisincludesenforcingthenewmemberscreeningPOLICIESAND
PROCEDURES,ensuringthatallsecurityequipmentisadequatelymaintained.Alsoensuresthat
securityproceduresasnotedontheBranchInspectionForm(657)areadheredto,andthatallstaff
membersareknowledgeableoftheirdutiesandactionsasdescribedintheBranchHoldupand
RobberyPOLICIESANDPROCEDURES.
Responsibleforensuringthatthefinancialtransactionsofthebranch(s),tellerlineandATM(S)are
properlyperformedbystaffandincompliancewithPOLICIESANDPROCEDURESandBranch
Procedure.TheManagerisresponsibleforensuringthattheBranch(s),asawhole,andtheATM(S)
balanceeachday.TheManagerisresponsibleforensuringthatallbalancingsheetsandfinancial
transactionrecordsareforwardedtotheFinancialAccountingDepartmenteachday.
Responsibleforensuringthatthefinancialtransactionsofthebranch(s),tellerlineandATM(S)are
properlyperformedbystaffandincompliancewithPOLICIESANDPROCEDURESandBranch
Procedure.TheManagerisresponsibleforensuringthattheBranch(s),asawhole,andtheATM(S)
balanceeachday.TheManagerisresponsibleforensuringthatallbalancingsheetsandfinancial
transactionrecordsareforwardedtotheFinancialAccountingDepartmenteachday.
RemainsknowledgeableofPenFedproducts,procedures,andinareasimpactingthecreditunion
orthemembership.Thisincludesbutisnotlimitedtoprocedural,interdepartmental,company,
baseormilitaryaffairs,andindustryinformation.
Providesmembersinformationwithregardtofinancialservicesofferedbythecreditunion.This
informationisprovidedunderthegoaloffinancingpurchases,resolvingproblemswith
delinquency,loweringfinancechargesonexistingdebt,reducingfeeexpenses,and/orincreasing
interestincomeondepositproducts.
Conductsstaffmeetingsonabiweeklybasis,toreviewcurrentmarketingpromotions,provide
trainingorretrainingoncreditunionprocedures,technicalprocedures,BSA(BankSecrecyAct)
initiativesortoreviewtheresultsofbranchperformance.Thesemeetingsareintendedtobe
presentedinpositivemannerandshouldbewellstructured.
Responsibleforthemaintenanceofthebranchfacilities.Thisincludesreportingallfacilitiesitems
notedonForm657,inadditiontorecommendingchangesorleaseholdimprovements,equipment
purchases,andfurniturerequiredtokeepthebranchfunctional.Thebranchmanagerisalso
responsibleforprovidingoversightforallcontractorsworkingonsiteforthecreditunion.
Coordinatesactivitieswithcardealers,militaryorDoDBankingLiaisonpersonnel,and/orlandlords
andtheirrepresentativesasisrequiredbytheBranchPlans,orthroughDoDregulation.
Occasionally,theBranchManagerrepresentstheCreditUnionatanindustryorDoDfunction.
Presentsfinancialinformationthroughwhateverforumisprovidedbyoursponsororganizations,
orthroughspecialassignmenttoamembershipdevelopmentfunction.
thenecessaryskillsandknowledgetosatisfactorilyperformtheessentialjobfunctions,required.
Fouryearsrelatedworkexperience,someofwhichisinasupervisorycapacitypreferablyina
financialinstitution,required.
RequiresstrongsalesandmarketingabilitytopromotePENFEDmembershipwithinthe
community.
Oneyearofexperiencemanaginga,mediumcashbranchpreferred.
"B"levelLoanOfficerAuthoritywithPENFEDorpreviousLoanOfficerAuthoritypreferred.
BranchOperationsBusinessDevelopmentManagerAlexandria,VA
AssistBranchmanagerswiththedevelopmentofstrategicbranchrelatedpartnershipsand
affiliationstoselladditionalproductsandservices
Periodictraveltobranchlocationstohelpmanagersdevelopbusinesscontactsthatwillcontribute
totheproductivityofbranchesandtheirannualgoals.
Actsasaliaisonforassignedbrancheswithlocalmilitaryinstallationsorlocalbusinesses,inorder
tofacilitatetheopportunitiesofgrowthwithinthebranch.
RemainsknowledgeableandassistsinreviewandenhancementofPenFedproducts,procedures,
andinareasimpactingthecreditunionorthemembership.Thisincludesbutisnotlimitedto
procedural,interdepartmental,company,baseormilitaryaffairs,andindustryinformation.
Helpstocoordinatesbusinessandsponsorshipactivitieswithautomobiledealers,military,DoD
BankingLiaisonpersonnel,MWR,USOandotherbusinessandaffiliategroupstoenhancePenFed
presenceinassignedcommunities.
Assistswithdevelopmentandcoachingofmanagerstocreatestrategicannualmarketingand
businessplansforassignedbranchlocations
Keepsinformedofnewideasanddevelopmentsthroughpublications,membershipinprofessional
organizationsandcontactswithotherfinancialinstitutions.Reviewscompetitivemarketpractices
andmakesrecommendationsconcerningadjustmentstoprogramsinrelatedareas.
ActivelyinvolvedinthebusinessdevelopmentandintegrationofnewsegmentgroupstoPenFed
orgroupswhichbecomepartofthefieldofmembershipthroughmergeroracquisition.
Handlesnewbusinesspresentations,sellsPenFedandclosesthedeal.
Participatesinthedevelopmentofbranchgoalsandstandards
Workstodevelopreportingmetricstoreportmonthlybusinessdevelopmentgrowthandsuccesses
Maybecalledupontomanagebranchesonaninterimortemporarybasisasneeded
thenecessaryskillandknowledgeofsatisfactoryperformtheessentialjobfunctions.
MustbeabletotraveloverseasandCONUStoallassignedbranchesasneeded
Threeyearsexperienceinbusinessdevelopmentatamanagementlevel
Fiveyearsofmanagementexperience,preferablyinafinancialinstitutionsetting
Strongoralandwrittencommunicationsskillsrequired
Excellentinterpersonalskillarerequired
PreviousbranchmanagerandloanofficerexperiencewithPenFedpreferred.
HumanResourcesManagerEugene,OR
Theincumbentmanagesthedailyactivitiesoftheassignedregionalstaffanddesigns,plans,and
implementsvarioushumanresourcesprograms,includingtraininganddevelopment,staffing,
compensation,benefits,employeerelations,andhealthandsafetyprograms.Theincumbent
assessesandanticipateshumanresourcesrelatedneedsandactsasemployeechampionand
changeagent.CommunicatesneedsproactivelytoHRdepartmentleadershipandbusiness
managementtoformulatepartnershipsanddevelopintegratedsolutionstodelivervalueadded
servicetoemployeesandmanagementthatreflectthebusinessobjectivesoftheorganization.
Providesdaytodayguidancetostaff,managersandmanagementforavarietyofHRmatters
including,but,notlimitedtostaffing,performancemanagement,coaching,counseling,career
developmentbusinessunitrestructures,workforceplanning,successionplanninganddisciplinary
actions.
Managesandresolvescomplexemployeerelationsissues.Conductseffective,thoroughand
objectiveinvestigations.
Overseestraininganddevelopmentneedsassessments.Designsanddevelopsofavarietyof
traininganddevelopmentprogramstomeettheseneedsandtoensurecontinuousgrowth
opportunities.Ensuresthattheseprogramsalignwithbusinessneeds.Evaluatestrainingand
developmentoutcomesandrecommendschangesandimprovements.
Overseestheadministerstheorganizationswelfareandretirementbenefitsprogramsincludingbut
notlimitedtoannualbenefitsopenseason,flexiblespendingprograms,disability,FMLA,401(k),
pension,transportationprogram,employeewelfareandmoraleinitiatives,workerscompensation,
executivebenefitsandwellnesseventsandprograms.
MayactastheorganizationsHIPAAPrivacyOfficerandperformsthedutiesofanadministerof
protectedhealthinformation(PHI)inaccordancewiththetermsofHIPAA,ensuringthatPHIisnot
releasedtoanyunauthorizedindividualsandthatalldocuments,forms,releases,emailnotesand
otherwrittencommunicationsaremaintainedinasecurefashionasoutlinedbyPenFedsHIPAA
Privacypolicy.
Maintainsregularcommunicationswithvendorsinthedesignanddevelopmentofnewprograms,
theadministrationofexistingprogramsandresolutionofcomplexemployeeproblems.
Participatesintheevaluation,selectionanddevelopmentofhumanresourcesprocessesand
systemstomaximizeautomationandefficiencyopportunitiesfortheorganization
thenecessaryskillsandknowledgetosatisfactorilyperformtheessentialjobfunctions.
Eighttotenyearsofprogressivelyresponsibleworkexperienceinavarietyofhumanresources,
organizationaldevelopmentandtrainingdisciplines.
Workingknowledgeofmultiplehumanresourcedisciplinesincludingcompensationpractices,
organizationaldiagnosis,employeeandunionrelations,diversity,performancemanagement,
federalandstaterespectiveemploymentlaws.
PHR,SPHRorCEBSdesignationapreferredplus.
Effectivelyenvision,develop,andimplementnewstrategiestoaddresscompetitive,complex
businessissues.
Maintainsaflexibleworkscheduleandmustpossessmobility,staminaandmanualdexterityto
workinastandardofficesettingandmeetthedemandsofthepositionwherethehoursmaybe
longandirregular.
Training&O/DSpecialistEugeneOR
Designs,developsandupdatesassignedtrainingmaterialsandautomatedtrainingmodulesrelated
tobusinessobjectivesthatincludevariousinstructionalmethods,techniquesandmultimedia.
Monitors,evaluatesandrecordstrainingactivitiesandprogramseffectiveness.
Helpssetupindividualizedtrainingplanstoenhanceemployeespresentandfutureskillsandfor
careerdevelopment.
Mayconductnewemployeeorientationsandassistsinthearrangementofonthejobtrainingfor
employees.
Leadsprogramtoassistemployeeswithtransitionsduetotechnicalchangesaswellasdueto
mergersandacquisitions.
Maintainsaprofessionalenvironmentintheclassroomthatisconducivetolearning.
Actsinsupervisorycapacityforbranchandcallcentertrainees,exercisingauthorityforpersonnel
matters,torefundfees,authorizebackdating,andevaluateamemberscreditworthinessforshare
productsandoverdraftprotection.
Followsupwithmanagerstokeepthemawareofemployeeprogressorproblemsandthe
developmentofneedsassessments.
SurveysPenFed'strainingneeds,analyzesinformationobtained,submitsrecommendationsand
maymakechangestoonlinelearningmodulesand/orclassroomtrainingprograms.
Participatesintheestablishmentofrelationshipswithvendorsandactsasfacilitatorforavailable
trainingsessionsandmaterials.
MaintainsanindepthknowledgeofoperatingpoliciesandproceduresandPenFedproductsand
services.
Maintainsrecords,reportsandlogstoconformtoEEOregulationsandcompanypolicyand
procedures.
Adherestoconfidentialityofemployeeinformation.
Participatesindevelopingoveralldepartmentgoals,objectives,systems,andcontrollingcosts.
Periodicallyperformsinpositionsforwhichothersaretrainedinordertomaintaincurrent
knowledgeoftechniquesanddutiesrequired.
Assistsintheevaluationofreports,decisionsandresultsoftheHRdepartmentinrelationto
establishedgoals.
MayprovideinputonHRISprojectstoincluderesearchondeliveredsystems,design,development,
datacollection,testingrequirementsandrecommendationsforimplementation.
Identifiesemployeesneedsthroughdatacollection,observation,employeefeedbackand
discussionswithmanagersandstaff.
Recommendsnewapproaches,policies,andprocedurestoeffectcontinualimprovementsinthe
efficiencyofthetrainingareainparticularandfortheHRdepartmentingeneral.
Producesadhocreportsasrequired.
Assistswithcommunityserviceeventssuchaswellnessevents,sportsactivities,andblooddrives.
Assistswithemployeeeventssuchaspicnics,holidayparties,awardprograms,recognitionevents,
andadhocactivitiesgearedtopromotingemployeemorale.
TalentAcquisitionSpecialistAlexandria,VAandEugeneOR
Serveasanexpertinsourcinghighqualitytalentforspecializedpositions.
Implementrecruitingandsourcingstrategiesthatensureeachlineofbusinesshasatalent
networkmadeupofbestinindustryresources,includingpassivetalent.
Quicklyexecuterecruitingstrategiesfordeliveringtopqualitytalentandmeetinghiringplansina
verytimelyandconsistentlysuccessfulfashionwithinourspecializedsurgeenvironment.
Mustpossessahighlevelofexpertiseasaspecialistinrecruitingandhaveanextraordinarilyhigh
attentiontodetail,qualitycandidates,andhavestrongfollowup.Acustomerservicefocusisof
theutmostimportance.
Assistinthedevelopmentandimplementationofcomprehensivesourcingandrecruitingstrategies
consistentwithourcompanysrecruitingbrandtomeetbusinessobjectives.
Monitorandreportonrecruitmentforalltalentacquisitionandachieveweeklyandmonthlygoals
andmetrics.
Preparejobpostings,specificationsforrecruitmentagencies,jobdescriptionsandothermaterials
inaccordancewiththeorganizationsrecruitmentstandards.
Executetherecruitmentstrategybyidentifyingandsourcingtheappropriatetalentforopen
positionsincludingphonescreening,interviewing,offerdevelopmentandnegotiation,and
closing/offeracceptance.
Conductemployeeorientationandintroductorytrainingtonewemployeeforquickintegration
intotheorganization.
Actasastrategictalentpartnerandtalentadvisorforthespecificdepartments.
Proactivelyseekoutindustryinformationandbestpracticestocontinuetoimproveprocesses.
Ensuresthemaintenanceofaccurateandconciserecordsandreportsconcerningallphasesofthe
recruitmentprocess,includingEEOstatistics.
Partnerwiththetalentacquisitionteamonhiringstrategyandtalentgapanalysis.
Attendjobfairstosourcetalentcandidates.
Leadrecruitingprojectsasassigned.
Thisisnotintendedtobeanallinclusivelistofjobduties.
Baccalaureatedegreeinarelatedfieldandexperiencethatprovidesthenecessaryskillsand
knowledgetosatisfactorilyperformtheessentialjobfunctions.
Threeyearsofexperienceinahighvolumerecruiting/talentacquisitiondepartment.
Twoyearsdemonstratedsuccessinacompetitivetalentacquisitionenvironment.
ProvenLeadershipabilityininfluencingup,acrossandthroughouttheorganization.
Exceptionaltalentsourcingskills.
Thrivesinafastpacedhighqualityrecruitingenvironmentwitheverchangingpriorities.
Abilitytoworkoccasionalweekendstomeettalentacquisitiondeadlines.
Experiencewithanapplicanttrackingsystems.
Highvolume,surge,adaptiveoutsourcing,and/orCallCenterrecruitingexperiencearehighly
desirable.
ExperiencewithPCs,MicrosoftproductsandPeopleSoftpersonnelsystemdesired.
Excellentwrittenandoralcommunicationskillsrequired.
Excellentrelationshipmanagementskills.
Mustbeabletomultitaskinafastpacedenvironment.
Abilitytointeractwithalllevelsofemployees,fromentryleveltoseniormanagement.
VicePresident,TreasurerAlexandria,VA
Formulateandimplementinvestmentpolicies,includingtheestablishmentofriskparameters.
Managecashandinvestmentportfolio.
Developprocessesandsystemstodetermine,manageandreportdailycashposition.
Forecastsourcesandusesofcash.
Managedebtobligations,lenderrelationshipsandliquiditysources.
Managepaymentprocessingandfraudpreventionfunctions.
Ensurealltreasuryactivitiesareincompliancewithtreasurypolicies,accountingguidelines,
governancepoliciesandinternalcontrols.Sevento10yearsofexperienceinfinanceandtreasury,
withaminimumof4yearsasatreasury.
Bachelorsdegreeinaccounting,mathematicsand/oreconomics.M.B.A.orotheradvanceddegree
infinance,economics,statisticsorsimilarfieldsverydesirable.CTPorCFAaplus.Knowledgeof
capitalandcurrencymarkets,accounting,finance,FHLBandmortgagesecondarymarkets.
Excellentanalytical,interpersonal,communicationandpresentationskills.Cultivatestrong
relationshipsthroughouttheorganizationtodriveastrategythatresonatesinternallyand
externally.Becomeakeybusinesspartneracrossfunctionsandbusinessunits.
UpdatepolicyandproceduresforTreasuryfunctionincompliancewithregulatory,USGAAPand
bestpractices.
Developcurrentyearandlongtermtreasuryfunctionstrategiestomaintainsafetyand
soundness.10yearsofwellroundedfinanceexperience;ahighlysuccessfulTreasurystrategistwith
demonstratedsuccessinproactivelydrivingprofitablegrowth.Provenabilitytolead
transformationalchangewithinanorganizationbyimprovingprocessesandembracinginnovative
thinking.
Experienceworkingatseniorlevelsinanorganizationtogetherwiththecapabilityof
communicatingeffectivelyatalllevels.Demonstratedsuccessinworkingcollaborativelyacross
linesofbusinessandmultifunctionalteam.Mustbeabletoleadthroughinfluence;ahandson,
collaborativestyleisamust.
Independencemanifestedbybeingaselfstarterwitharesultsorientedapproach;takesownership
andinitiative;hasthepersistenceandresourcefulnesstoworkthroughobstacles;energeticand
enthusiastic;strongbiastoaction.
Anexceptionalunderstandingofmortgageandinvestmentsmarkets.
Aneffectivecommunicatorwithstrongwritingskillsandtheprovenabilitytocollaborateacross
regions.
Strategicleadershipofsophisticatedfinanceandtreasuryanalyticstodetermineunmetneedsand
toengagetheorganizationaroundthoseopportunitiesaccordingly.
Anabilitytounderstandchangingmarketdynamics,translatingthemintoactionablestrategiesto
achievecompanyobjectives.
Savvyaboutmergersandacquisitionswithbestinclassknowledgeofportfoliomanagement:a
businessleaderwithsuccessinleveragingnewideastogrowtheenterprise.
SeniorVicePresident,CardServicesAlexandria,VA
Portfolio/productlevelforecasting,expensebudgeting,andoverallP&Lmanagement
DevelopandactivelyevolveastrategicCardServicesroadmaptosupportorganizationalgrowth
andfinancialgoals.Identifystrategicgapsandareasofopportunitytoenhanceportfolio
economics,productmix/competitiveness,and/orthecustomerexperience.Sponsorinitiativesand
projectsthataddressthesegaps,beinganadvocateforCardServicesamongcrossfunctionalpeers
andleadership.
OverseetheCardServicescustomerlifecyclemanagementstrategy,drawingfromindustry
experienceandbestpracticestoensurethatPenFedisoptimizingcardholderengagementatall
criticalstages(acquisition,loyalty,&retention)
Seekandevaluatenewbusinessandinvestmentopportunitiesthatrepresentrevenuepotentialfor
theCardsorganization.AdviseexecutiveteaminprioritizingopportunitiestomaximizeROI,drive
growth,and/orclosecompetitivegaps.
WorkcloselywithFinancetomonitorandmanageportfolioprofitabilityaswellasfinetune
forecasting/performancemodelstoimproveplanninganddecisionmakingcapabilities
PartnercloselywithRisktoidentifygapsandopportunitieswithincurrentsuiteofcreditstrategies
tooptimizerisk/rewardtradeoffs
1015+yearsofconsumercardexperienceatamajorfinancialinstitution
Strongunderstandingofthecardpaymentecosystem,cardeconomics,competitivelandscapeand
industrytrendswithapulseonrelevantcompliance/regulatoryissues
Demonstratedabilitytosynthesizedata/information,prioritizeefforts,anddriveresultswitha
strongsenseofurgencyanddecisiveness
Commitmenttobeingcustomerfocused.Strongrecordofachievementinapplyingacustomer
mindsettoshapesolutionsandapproaches.
Abilitytomaintainflexibility,staminaandresilienceinthepresenceofsetbacksand/orchanging
priorities
Strongrelationshipmanagementskillswithprovenabilitytodeepenrelationshipsandbuild
partnershipsamongpeers,internalpartners/leadersandexternalstakeholders
Strongwrittenandverbalcommunicationskills
Strategic,criticalthinkerandpragmaticproblemsolver
Stronganalyticalskills
Bachelorsdegreerequired,MBAstronglypreferred.
Manager,ElectronicFundsTransferOmaha,NE
ManagestheactivitiesoftheElectronicFundsTransfer,providingtechnicalguidancetoemployees,
establishing priorities, providing oversight for complex problems for members and staff and
assigningjobduties,ensuringthatsectiongoalsandstandardsaremetdaily.
Assesses department operational needs; develops and recommends system enhancements to
Management.
Recommends, coordinates and implements system and procedural changes relating to Direct
DepositandWireTransfer.
Develops,recommendsandimplementsgoals,standards,policiesandproceduresfortheassigned
staff.
Performs personnelrelated duties such as staffing, performanceevaluations, training, counseling
anddisciplinaryactions.
Reviewcontractsandnegotiatewithvendorsforbetterpricing.
Remains current on all changes to regulations and the systems, ensuring the timely
implementationofallrevisions.
Actsasliaisonoutsidecompaniesforthemostcomplexproblemsandinquiries.
Ensuresthatappropriateaudittrailsaredevelopedandmaintained.
Remains current on PenFed organizational changes and new products, familiarizing section
employeesasappropriate.
Baccalaureatedegreeinrelatedfieldoracombinationofeducationandexperiencethatprovides
thenecessaryskillsandknowledgetosatisfactorilyperformtheessentialjobfunctions.
Atleasttwotofouryearsprogressivelyresponsiblerelatedworkexperience,oneofwhichisina
supervisorycapacity,required.
Strongoralandwrittencommunicationskillsrequired
Stronganalyticalskillsrequired
ResearchAssistantPapillion,NE
Respondstoallassignedcorrespondence,adheringtostandards,policiesandprocedures.
Processesfilemaintenanceinaccordancewithpoliciesandprocedures.
Processesmonetarytransactionsonmembersaccountsandpreparessummary.
Obtainsduplicatestatements,couponbooks,transactionvoucherscheckorders,checkcopies,and
otherformsandbrochuresforthemember.
Conductsmailrunsthroughouttheservicecenter,routingdocumentsandfaxestothecorrect
department.
Reviewsaccountsonvariousreportsandprocessesanyadjustmentsasnecessary.
Reversesfeesasappropriate.
SuggestschangesinformsandformletterstotheSupervisor.
PerformsthefunctionofReceptionistasneeded,answeringincomingcalls,greetingguestsand
providingsupportneededforfrontdeskfunctions.
PerformsthefunctionofDocumentControlClerkasneeded,reviewingloandocumentsreceived
fromthememberandcodingthemintothesystem.Sendsfollowupletterstothememberwhen
documentsareincomplete.
PerformsthefunctionofMemberRecordsProcessorasneeded,sortingandscanningservice
centerdocuments.
Crosstrainsandassistsinotherpositions/functionsasrequired.
HighSchooldiplomaoracombinationofeducationandexperiencethatprovidesthenecessary
Oneyearrelatedworkexperience.
Goodoralandwrittencommunicationskillsrequired.
KnowledgeofPENFEDloanandshareprocessingpreferred.
InformationTechnology:
SeniorInformationSecurityEngineerChantilly,VA
Under the direction from the Vice President Technical Services & IT Security, the position is
responsible for analyzing complex application, network, and management systems, and for
planning, designing, evaluating, selecting cyber security systems and suites. The candidate
provides sound leadership in the development of technical recommendations and solutions,
leadingtroubleshootingandprojects,andmentoringtechnicalpersonnel.
TheSeniorInformationSecurityEngineeristoassistinestablishingabestinclasssecurity
architectureandoperationscapabilitysuggestinghardware,software,anddevelopingpoliciesand
proceduresfortheentirecorporatenetwork.Thisisahandsonpositioninvolvingcollaborative
interactionworkingdirectlywithintheNetworkSecurityOperations&Engineeringteamandthe
largerITorganization.
Significantexperienceintechnicalsystemssecuritybaselinedefinition,deploymentand
certification.
Experienceindeveloping,deployingandmanagingcriticalsecurityarchitecturesolutionssuchas
IDS\IPS,Proxies,DLP,andHostsecuritysolutions.
Demonstratedabilitytoestablishamalware/APTanalysiscapabilitiesrecommendingstateofthe
arthardwareandsoftwaretoolstocombatthegrowingmalwarethreat
ExperiencewithreverseengineeringtoolssuchasIDAPro,OllyDbgorothersimilartoolsets
ExperienceinComputerSecurityIncidentHandling
ComputerForensicsusingEnCaseForensicsandEnCaseEnterpriseorothersimilartoolsets
HandsonusageofnetworkanalysistoolssuchasWireshark(Ethereal)andtcpdump
Indepthunderstandingofoperatingsystemkernels,advancedprotectionmechanisms,device
drivers,and/orcompilers
FamiliarwithWindowsscripting,PERL,C,C++,Intelx86assemblerand/orJavaprogrammingskills
DevelopingcontentforacomplexandgrowingArcSightinfrastructure.Thisincludesusecasesfor
realtimeAlerts,Dashboards,ActiveChannels,Reports,Rules,Filters,Trends,andActiveLists
Provideoptimizationofdataflowusingaggregation,filters,etc.DevelopcustomFlexConnectorsas
requiredtomeetusecaseobjectives.
ParticipateintheoperationofArcSightSecurityInformationandEventManagementsystemsto
includeArcSightESM,database,Connectorappliances/SmartConnectors,Loggerappliances,
Windowsservers,networkdevicesandbackups
Evaluate,configure,deployandoperatemalware/APTdetectiontoolsFireEye/AdvancedThreat
Defense.
ManagessolutionsdevelopmenteffortsandprovidesleadershiptoITengineerstosupportPenFed
requirements.
Candidateprovidesexpertlevelanalysisofalternatives,designandimplementationplansand
recommendationssupportedbystrongresearchskillsandprovidedthroughstrongcommunication
skills.
Participatesindecisionmakingregardingprioritiesandprovidesinformationonfeasibilityof
prospectiveprojects.
Plansscheduleandestablishesdailyorweeklyactivitiesnecessarytomeetprojecttimetable.
Staysabreastoflatestindustrydevelopmentsintheinformationsecurityarea.
Candidateservesasprojectmanagerforcomplexinformationsecurityprojects.
Trainsandprovidesguidancetolessexperiencedstaff.
Representstheorganizationstechnicalsecurityinterestsinallmatters:withpartners,suppliers,
industryassociations,andgovernmententitiestoensurethebidirectionalflowoftechnical
informationandbestpracticesintheareaofinformationsecurity.
Thecandidateworkscloselywithotherdepartmentstoensurethatinformationsecurity
requirementsaremet.
ThecandidatehasrotationalweeklyoncallresponsibilitiesforthirdtiersupportoftheComputer
Network&SecurityCenter(CNSC).
Bachelor's degree in Computer Science or related field or a combination of education and
experiencethatprovidesthenecessaryskillsandknowledgetosatisfactorilyperformtheessential
jobfunctions.
Tenormoreyearsofprogressivelyresponsiblenetworksystemsengineeringexperiencerequired.
Five(5)yearsofArcsightengineeringexperienceandrecentFireEye/AdvancedThreatDefense
experiencerequired.
Experienceinthemanagementofsecuritycontrolcapabilitieswithinlarge,complexcommercial
architecturesrequired.
Oneormoresecurityspecificcertifications(CISSP,CISA,etc.).IndepthknowledgeofIBM
mainframeoperatingsystemsandsecurityarchitectureisdesirable.
Abilitytoworkoffhourstoimplementsolutionsinordertolimitimpact/exposuretocustomers.
ExecutiveVicePresident,ChiefInformationOfficerChantillyVA
The incumbent, under the general direction of the Chief Executive Officer, plans and manages
centralinformationtechnologyservices,includingvoiceanddatatelecommunications,application
development and technical computing functions to meet the dual goals of cost reduction and
member service improvement. As a member of the Executive Team participates in all business
strategy discussions and decisions with emphasis on the application of technology to business
problemsandopportunities.
Aligns the credit unions technology infrastructure with the business strategy and goals.
Recommendschangesinbusinessprocessesandplanstomaximizetheleverageoftechnologyasa
competitiveadvantage.
Identifies longterm corporatewide information needs and develops overall strategy for
information systems development, hardware acquisition and integration including mainframe,
mini, and micro computing applications. Acts as highest level interface with nontechnical user
functionsindeterminingoverallinformationsystemsapproach.
Coordinates with business unit managers to identify the most productive applications of
technologyandpreparesthecorporatetechnologyplan,withinthebusinessplanningprocess,to
reflectthesebusinessneedsovertheplanningperiod.
Identifiesandevaluatesnewtechnologiesthatmaybeapplicabletothebusinessunits.Establishes
standards and policies for acquisition, development, maintenance, use and protection of
informationandsystemsinthecompany.
In conjunction with business unit managers and Supervisory Committee/Internal Audit function,
theChiefInformationOfficermonitorsindustryandregulatorychangesandtrendstoensurefull
compliance. Implements and manages systems and procedures to protect the credit unions
informationassetsfromdisclosureandloss.
The Chief Information Officer presents new technologies and their implications to Pentagon
FederalCreditUniontoseniormanagement,theBoardofDirectorsandthebusinessunits.
Dispensesadvice,guidance,direction,andauthorizationtocarryoutmajorplansandprocedures,
consistentwithestablishedpoliciesandBoardapproval.
Reviews operating results of the IT division, compares them to established objectives, and takes
actiontoensurethatappropriatemeasuresaretakentocorrectunsatisfactoryresults.
Evaluates performance of subordinate executives for compliance with established policies and
objectivesofcompanyandcontributionsinattainingobjectives.
Thisisnotintendedtobeanallinclusivelistofjobduties.
InformationSecurityAnalystIIChantilly,VA
Install,configure,implement,maintain,administerandtroubleshootenterpriselevelsecurity
systemsincluding(butnotlimitedto):
Securedatatransfersystems
Authenticationsoftware(2factorauthentication)
Encryptionsystems,digitalcertificates,SSLcertificates,etc.
PrivilegedAccessManagement&Controlsystems,passwordvaults
Identitymanagementsystems
ControlaccesstonumerousPenFedsystemsutilizingaccesscontrolsoftwareincluding:
ActiveDirectory/LDAPopensystemsaccesscontrols
MainframeAccesscontrolsRACF&VM/LDAP
Applicationlevelaccesscontrols
ManagewebfilteringapplicationstorestrictandallowaccesstointernetsitesbasedonPenFed
policies.
Performconfigurationandadministrationfunctionsforlocalandenterpriselevelsecuredata
transferprocesses.
SupporttheVulnerabilityManagementprogrambyrespondingtoandremediatingidentified
vulnerabilitiesinsecuritysoftwareoronITSecurityownedserversandapplications.
CreatereportsfromvariousITSecuritysystemsforthepurposeofmonitoringcriticalactivitiesand
providingsecuritymetricstoITSecuritymanagement.
ParticipatesinsecurityanalysisandreviewaspartoftheLifeCyclemanagementofITprojects,and
inparticular,securityriskanalysis.
ParticipatesinassessmentofcompliancewithsecurityregulationssuchasPCI,GLBA,FFIEC.
Coordinateexternalassessmentteamstocompleteauditandsecurityassessments.Respondto
requestsforinformationinsupportofinternalandexternalauditsandexaminations.
EvaluatesindustrybestpracticesrelativetoPenFedsecurityrequirements.
Recommendssoftwaretoolsand/orothersolutionsfortechnicalchallengesinvolvingITSecurity
processes.
SignificantexperiencewithMicrosoftActiveDirectoryandWindowspermissionsasitpertainsto
controllingaccesstoPenFedresources.
SignificantexperiencewithRACFadministration.Significantexperiencewithz/OSTSO,JCL,ISPF
texteditorasrequiredforextractingandanalyzingmainframesecurityinformationandproducing
mainframereporting.
UnderstandingofSMFdataasitpertainstoRACFevents.
StrongunderstandingofTCP/IPandLANnetworktopography.
Strongtroubleshootingskills
Strongprojectleadskills
StrongknowledgeofIIS&FTPservices.Apacheexperiencehelpful.
StrongknowledgeofcryptographicbestpracticesinthemanagementofPKIinfrastructureand
publicCertificateAuthoritySSLcertificates.
Excellentoralandwrittencommunicationskills,includingtechnicalwriting.
SharePointsecurityadministration
GeneralknowledgeofzSecureapplications
FamiliaritywithSQLsecuritypractices
Bachelorsdegree;10yearsexperienceinInformationTechnology;3yearsexperienceinITSecurity
oracombinationofeducationandexperiencewhichmeettherequisiteskilllevel.
ProfessionalsecuritycertificationssuchasSecurity+,CISSP,CISM,GIAC.
Abilitytofunctionindependently,withminimalsupervision.
Mustaccommodateafterhoursincidentresponseandrotationaloncallsupport.
Abilitytophysicallyoperateandoccasionallymovecomputerequipment.
Requires ability to work off hours to implement solutions in order to limit impact/exposure to
customers.
InformationSecurityEngineerChantilly,VA
Significantexperienceindevelopinganddeployingcriticalsecurityarchitecturesolutionssuchas
IDS\IPS,Proxies,DLP,andHostsecuritysolutions.
Demonstratedabilitytoestablishamalwareanalysiscapabilitiesrecommendingstateoftheart
hardwareandsoftwaretoolstocombatthegrowingmalwarethreat
HandsonexperiencewithreverseengineeringtoolssuchasIDAPro,OllyDbgorothersimilar
toolsets
Abilitytoreverseengineerundocumentedbinarysoftware
Detailedunderstandingofhowvariousattacksworkatthememoryandregisterlevel
ExperienceinComputerSecurityIncidentHandling
ComputerForensicsusingEnCaseForensicsandEnCaseEnterpriseorothersimilartoolsets
HandsonusageofnetworkanalysistoolssuchasWireshark(Ethereal)andtcpdump
Indepthunderstandingofoperatingsystemkernels,advancedprotectionmechanisms,device
drivers,and/orcompilers
LeadsorganizationsVulnerabilityManagementProgramefforts
Experiencewithvulnerabilityanalysis
Experiencewithcryptographicsystems
Experienceworkinginvirtualizedenvironments
Experiencewithbinaryobfuscationtechniquessuchaspackers
ManagessolutionsdevelopmenteffortsandprovidesleadershiptoITengineerstosupportPenFed
requirements.
Candidateprovidesexpertlevelanalysisofalternatives,designandimplementationplansand
recommendationssupportedbystrongresearchskillsandprovidedthroughstrongcommunication
skills.
Participatesindecisionmakingregardingprioritiesandprovidesinformationonfeasibilityof
prospectiveprojects.
Preparesandperiodicallyupdatesinformationsecuritypolicies,architectures,standards,and/or
othertechnicalrequirementdocuments.
Plansscheduleandestablishesdailyorweeklyactivitiesnecessarytomeetprojecttimetable.
Candidatestaysabreastoflatestindustrydevelopmentsintheinformationsecurityarea.
Candidateservesasprojectmanagerforcomplexinformationsecurityprojects.
Trainsandprovidesguidancetolessexperiencedstaff.
Representstheorganizationstechnicalsecurityinterestsinallmatters:withpartners,suppliers,
industryassociations,andgovernmententitiestoensurethebidirectionalflowoftechnical
informationandbestpracticesintheareaofinformationsecurity.
Thecandidateworkscloselywithotherdepartmentstoensurethatinformationsecurity
requirementsaremet.
ThecandidatehasrotationalweeklyoncallresponsibilitiesforthirdlevelsupportoftheSecurity
OperationsCenter(SOC).
7+yearsofhandsonincidentresponse,forensicsandmalwarereverseengineeringexperience
Candidatehasabachelor'sdegree(inComputerScienceorrelatedfield)orequivalent,and10+
yearsofrelated(progressivelyresponsiblenetworksystemsengineering)experience.Theyshould
beexperiencedinthemanagementofsecuritycontrolcapabilitieswithinlarge,complex
commercialarchitectures.Candidatemaintainsoneormoresecurityspecificcertifications(CISSP,
CISA,etc.).
Requiresabilitytoworkoffhourstoimplementsolutionsinordertolimitimpact/exposureto
customers.
Requiresoccasionaltravelingtocorporatelocationsandbeingoncallonarotationalbasis.
InformationSecurityAnalystIChantilly,VA
ControlsaccesstonumerousPenFedsystemsutilizingaccesscontrolsoftwareincluding:
ActiveDirectory/LDAPopensystemsaccesscontrols
MainframeAccesscontrolsRACF&VM/LDAP
Applicationlevelaccesscontrols
External3rdpartysystems
Performsbasicadministrationforenterpriselevelsecuritysystemsincluding(butnotlimitedto):
Securedatatransfersystems
Authenticationsoftware(2factorauthentication)
Encryptionsystems,digitalcertificates,SSLcertificates,etc.
PrivilegedAccessManagement&Controlsystems,passwordvaults
Identitymanagementsystems
WorkscloselywithbusinessandITuserstotroubleshootandresolveaccessissues.
TroubleshootsbasictechnicalissueswithITSecuritysoftwaretools.
WorkwithITprojectleadsandPenFedbusinessuserstoassistinestablishingnewproceduresfor
managingaccesstoPenFedsystemsasneeded.
Setupsecuredatatransfersperestablishedprocedures.Participateinproceduremodificationsas
neededwithITSecurityAnalystIIs.
ReviewreportsfromvariousITSecuritysystemsforthepurposeofmonitoringcriticalactivitiesand
respondingtoinappropriateorsuspiciousactivities.
Supportsauditactivitiesbyfulfillingdocumentationrequests.
AssistswiththeAccessRecertificationprocessbyprovidingaccessinformationforusers.
MaintainsdocumentationforITSecuritypracticesandprocedures.
KeepsabreastofcurrentITSecuritybestpractices.ProvidesinputforimprovementstoITSecurity
practices.
StrongknowledgeofPenFedsystemsinusebybusinessusers.
Excellentcustomerserviceskills.
ExperiencewithMicrosoftActiveDirectoryandWindowspermissionsasitpertainstocontrolling
accesstoPenFedresources.
ExperiencewithRACFadministration.Experiencewithz/OSTSO,JCL,ISPFtexteditorasrequired
forexecutingandanalyzingmainframeaccessadministrationprocesses.
Strongtroubleshootingskills
Excellentoralandwrittencommunicationskills,includingtechnicalwriting.
GoodunderstandingofTCP/IPandLANnetworktopography.
Abilitytofunctionindependentlyandasateammember.
SharePointsecurityadministration
FamiliaritywithSQLsecuritypractices
Bachelorsdegree;5yearsexperienceinInformationTechnology;2yearsexperienceinsystem
administrationoracombinationofeducationandexperiencewhichmeettherequisiteskilllevel.
ProfessionalsecuritycertificationssuchasSecurity+,CISSP,CISM,GIACortheabilitytoapply
equivalentknowledgeandskills.
Mustaccommodateafterhoursincidentresponseandrotationaloncallsupport.
Finance:
MortgageValuationAnalystAlexandria,VA
UnderthesupervisionoftheDirector,Asset/LiabilityManager,theincumbentproducesmortgage
loaninterestraterisk,hedging,andincomeforecastinginformationforthemortgagepipeline,
portfoliowholeloansandmortgageservicingrightsportfoliosusingtheQRMFrameworkand/or
othersophisticatedvaluationsoftware.Theincumbentmodels,assesses,andtracksmortgage
loanandMSRportfolioriskfromallapplicabledimensions.Reliesonexperienceandjudgmentto
communicatesalientriskfactorsandportfolioperformancetoseniormanagement.
Prepares accurate and timely mortgage loan and mortgage servicing rights (MSR) valuations,
hedging,andincomeforecastingmeasurements,projections,andriskstatisticsusingsophisticated
valuationsoftware.
Participatesinthedevelopmentofreportsandanalysesthatfocusmanagementsattentiononthe
mostsignificantelementsofthemortgagepipeline(closedloansandratelocks),hedgingstrategies
andvehicles,andchangesinthemarketvalueofthemortgageservicingrightsportfolio;analyzes
corporateincomeandhedgeperformanceagainstobjectivesandlimits.
Participatesinthedataandassumptionloading,reconciliation,andvalidationprocessesinQRMor
other models used in support of the interest rate risk and income forecasting functions of the
creditunion.
Uses analytical tracking methods to benchmark and validate model assumptions and output
including market prices, mortgage prepayment modeling, fallout, volatility modeling, forecasted
productrateandvolumemix,andMSRdiscountrateandrevenue/costfunctions.
Develops sophisticated analytical methods for the purpose of analyzing such elements as new
product pricing and risk relationships, vintage/cohort product performance, mortgage loan
purchase/sale opportunities, and the impact from other regulatory/compliance policy changes.
Helps formulate product strategy recommendations for Senior Management and the Board of
Directors.
Leadsdepartmentalprojectsasrequestedbymanagement.Coordinateswithseniormanagement,
middlemanagersandsupervisorsinallfunctionalareasofthecreditunionintheaccomplishment
ofassignedduties.InteractswithinternalandexternalAuditorsandExaminers.
Deliversoraland/orwrittenbriefingsandreportstodepartmentmanagers,SeniorManagement,
the Asset Liability Management Committee, the Financial Management Committee, and/or the
BoardofDirectorsrelatedtotheinterestraterisk,hedging,andincomeforecastingresultsofthe
creditunionsmortgagerelatedassets.
MaintainsabroadknowledgeoftheUSresidentialmortgagemarketincludingmortgagebacked
securitiesandotherfixedincomeinstruments,GSEloanpurchaseandsecondarymarketing
activities,interestratederivatives(e.g.swaps,caps,etc.),optionpricingtheory,mortgage
prepaymentmodelingandinterestrateriskmeasurementconceptssuchasduration,convexity,
vega,basisrisk,etc.
Five to seven years work experience in a financial institution using sophisticated asset/liability
management, valuation, or derivative pricing models that forecast uncertain cash flows for risk
measurement. QRM Balance Sheet Management, Mortgage Banking, or Mortgage Servicing
systemexperiencepreferred.
Advanceddegreeinfinance,economics,mathematics,oranotherquantitativedisciplineand
experiencethatprovidesthenecessaryskillsandknowledgetosatisfactorilyperformtheessential
jobfunctions.MBA/CFAprofessionalcertificationpreferred.
Provenprojectmanagementskills.
Ability to manage multiple projects simultaneously and implement rapid changes in project
direction.
Excellentinterpersonal,oralandwrittencommunication,andorganizationalskillsrequired
Abilitytocondensehighlytechnicalsubjectmatterintoclearandeffectivecommunicationsto
seniormanagement.
BusinessDevelopment/Marketing:
ExecutiveVicePresident,MemberExperienceAlexandria,VA
TheExecutiveVicePresident,MemberExperienceisanewlycreatedpositionaspartofPenFeds
ninepersonExecutiveTeam.Thecharterofthenewdivisionistotakeacomprehensiveand
dynamicviewofPenFedsmemberinterfacesandworkwithstakeholdersacrossthecompanyto
deliversuperiormemberserviceanddrivegrowth.
ThesuccessfulcandidatewillberesponsibleforbuildinganewdepartmentincludinghiringaChief
MarketingOfficer,aChiefTechnologyOfficerandbusiness/dataanalyststoachievecorporate
growthobjectives.Thisgroupwillworktodefineandchampionscientificprocesses/methodologies
thatPenFedwillusetotrack,overseeandoptimizeallmemberinteractionsefficientlytomanage
thecustomer"lifecycle"inordertofostercustomerloyaltythroughhighqualityinteractionsat
eachtouchpoint.
Thisisanexcitingyetchallengingopportunityforaseasonedexecutivewiththeabilitytoassemble
andmanageahighenergy,laserfocused,highperformingteamyetintegrateitseamlesslywithin
PenFedsbusinessandculturalfabric.
Thesuccessfulcandidatemusthaveaproventrackrecordinanationalretailenvironmentwith
demonstratedexperienceinonline/digitalmarketing.PenFedisanationalconsumerfinancial
institutionwithover90%ofbusinessgrowthoccurringonline.
Goals:
EngagePenFedinmanagingmemberrelationships,memberservice,revenueandprofit.
CreateapersistentfocusonthememberineverythingPenFeddoes.
Buildaworldclass,costefficientmarketingandsalesmachine
SupportbusinessunitleadersintheirrolesinhelpingtotransformPenFedfromcurrentservice
levelstobecomingaworldclassmemberfacingorganization.
Leadthecompanyinmemberfacingtechnologyinnovation.
KeyDeliverables:
1. Establishmetricsfordefiningourrelationshipwithmembers:Alignfinance,operations,
marketing.
Metricstomanagemembersasanasset.
VoiceoftheMembercompetencydevelopment.
Realtimeissuetrendingandtracking(suchascomplaints).
Corrallingallsurveysandunitingacompanywideapproach.
Optimizingforlisteningpipeopportunities,web,socialmedia,field,etc.
Createaunitedplatformforunderstandingandtakingaction.
2.Influencecrosscompanyagreementonhowtodelivergreatestvalueto
members:Marketing,financeandsales.
Definewhatmembersvaluehowtodeterminethedifferentiatingexperiencetobe
delivered.
Determinewhatmemberstoinvestin.
Decidewheretomakeinvestmentdecisions,thatis,thehighestimpactcontactsand
efforts.
Createacommonlanguagesetanddefinitionsforthememberexperience.
3.Driveaccountabilitythroughcrosscompanydataandmetrics.
Establishandimplementresearchtounderstandmemberbuyingpropensities,loyalty
andreturnoninvestment(ROI).
Workwithleaderstoidentifybaselinemetricsfortrackinginteractionwithmembers.
Drivetrackingandreportingtogettoreliabilityinkeyinteractions.
Leadtheaccountabilityforumswhentomeetwithwhomtodriveaccountability.
Workwithleadersonmarketingandsalesstrategiesandrecommendationsfordrivingthebusiness
forward.
4.Designacommonapproachandprocessfordrivingasalesculture.
Createacoherentandidentifiablebrand.
Developarationalandcosteffectivemarketingandsalesstrategy.
Championadisciplineofprocesschangeandserviceexcellence.
GeneralFunctionsandOutcomes:
Obtainanindepthunderstandingofmemberwantsandneedsandcurrentpainpoints;thenfind
waystoimprovethoseinteractions.
Assisttheorganizationwiththeintegratingmembercentricdesignmethodsintoitswork.
Ensurememberexperiencesaredesignedtobeuseful,easyandenjoyable.
Leadorcontributetohighimpactprojectsthataredesignedtoimproveamembersexperience
acrossallchannels.
Engageotheremployees,partners,andmembersincocreatingtheexperiencefromamember
pointofview.
Effectivelycommunicateconcepts,designrationaleandfindingstotheorganization.
Partnerwithkeybusinessunitstoimproveprocessesthatdefinemembertouchpoints.
ProfessionalQualifications:
TheExecutiveVicePresident,MemberExperiencewillhaveatminimumaBachelorsdegree
(Masterspreferred)inbusiness,marketingordataanalyticsand1520yearsprofessional
experienceinahighperformingretail,online,consumerenvironment.
(S)hewillbeadynamic,articulatevisionarywhocanmotivatepeopletoachievethroughteamwork
andworkacrossalllevelsoftheorganization.TeamworkishighlyvaluedatPenFedandisakey
drivertooursuccess.
Strongconsumerfocus.
Excellentjudgment,problemsolving,creativity,flexibility,analytical,communicationand
presentationskills.
Demonstratedunderstandingofcustomerinsightsandensuringthattheyaredisseminated,deeply
understood,andusedasthebasisfordevelopmentofnewproductsandservices.
Abilitytoidentifyissues,opportunities,andeffectivesolutionsandcollaboratewithother
departmentstoimproveprocessesand/orresults.
Abilitytoanticipatefuturetrendsaccuratelywhilemaintainingbroadknowledgeandperspective
onprojects.
Familiaritywithconsumerprocessflowsandresearch.
Demonstratedabilitytoapplyquantitativeandqualitativeresearchmethodstobusiness
situations.
Ability to translate strategy into tactical execution through clear objectives, prioritization and
assignmentofresponsibilities.
Manager,GovernmentRelations/BusinessDevelopmentAlexandria,VA
Manages existing business relationships, identifies incremental strategic growth and revenue
opportunities,managesclientrelationshipquality,developsandimplementsstrategicplans.
ServesasthevoiceofthePenFedbrandandensuresthatclientsalignwiththememberfocused
valuethatiskeytoourbusinesssuccess.
Developsportfoliopenetrationplansandimplementsthemtomeetsalesobjectives.
Works collaboratively with various internal and external functions (i.e. marketing, operations, IT,
etc.)toensureclarityandgoalalignment.
Develops and presents clientfacing and internal reports outlining current business status and
growthstrategiesonamonthly,quarterlyandyearlybasis.
Establishesregularmeetingswithclients(inpersonandviaphone)asnecessarytomanagevarious
projects,reviewproductperformance,memberengagement,etc.
Alignappropriateinternalresourcestomanageaccountreviewsandplanningsessionsinadvance
ofkeyclientupdates.
Lobbying experience, especially in the financial area would be considered a plus, as would
regulatoryorlegislativedraftingexperience
Bachelorsdegreerequired;advanceddegreepreferred(J.D.,M.B.A.,M.A.)
Seasoned and energetic government relations professional with experience in working at high
levels in state or federal government. Must be comfortable working with senior executive or
legislativebranchofficialsandseniorstaffwithatrackrecordofsuccess.
Provensuccessinincreasingexistingclientrevenue.
Strongverbalandwrittencommunication;exceptionalclientinteractionskills.
Strongabilitytocreatepresentationsandproposalsthatreflecttheneedsoftheclient.
Settingandmanagingrealisticclientexpectationsthroughouttheclientrelationshiplifecycle.
Exceptionalthoroughness,attentiontodetailandfollowthrough.
Experienceinmanagingstrategicaccountplanningandmanagementprograms.
Highenergy,entrepreneurialandselfmotivated.
Willingnesstotravel.
Experience in conducting research, analysis, and writing on a wide range of political and policy
and/orregulatorymatters;
CreditandCollections:
DelinquencyControlSpecialistAlexandria,VA,Eugene,ORandOmaha,NE
DelinquencyControlSpecialist(PT)Guam
Reviewsdelinquentaccountstodetermineactionstobetakenandinitiatesappropriatefollowup
activity,maintainingonlinechronologicalrecordsofallfacts,informationdevelopedandactions
taken.
Determines reason for delinquency and establishes an equitable payment arrangement enlisting
thecooperationofthemember,trackingmemberscompliancetorevisedpaymentschedule.
Counselsandassistsmembersinthereductionandeliminationofdelinquentloanaccounts.
Providesindepthproductiveandremedialfinancialcounselingasneeded.
Analyzes information in the member's record, decides what action will be taken and selects a
methodforeffectingthataction.
Contactsthirdpartiessuchasrelativesofthedelinquentmember,employers,personnelofficers,
creditors, or credit bureaus for the purpose of determining whereabouts of the member.
Performsskiptracingactivitiesasnecessary.
Prepares extension agreements and legal documents for refinancing of delinquent loans after
receivingappropriateapproval.
Takes appropriate action to repossess vehicles with authorization of Unit Supervisor, following
propernotificationprocedures.
Assists with maintaining PenFeds compliance with all applicable federal, state and local laws,
regulationsandordinancesbyabidingbyPenFedcomplianceprogramandallpolicies,procedures,
rulesandregulations.
MaintainsrecordsofalldailyactivitiesandreportstotheUnitSupervisor.
Processeswritsofattachmentsonmembersfundsofdeposit.
AssistssupervisorwithcompletingDCCbranchclosingduties.
Associatesdegreeoracombinationofeducationandexperiencethatprovidesthenecessaryskills
andknowledgetosatisfactorilyperformtheessentialjobfunctions.
Onetotwoyears'workexperienceasacollectordesired,preferablyatafinancialinstitution.
Understandingofpreventative,productiveandremedialfinancialcounseling,required.
Strongoralandwrittencommunicationsskillsrequired.
Availabilitytoworkovertimeperiodically.
Supervisor,BilingualCollectionsAlexandria,VAandOmaha,NE
SupervisesdailyoperationofacollectionunitwithinDelinquencyControl,ensuringcounselors
compliancewithPENFEDpoliciesandproceduresandallapplicablegovernmentregulations.
WorkswithstaffandManagertodevelopcollectionmaterialsinSpanish.
Performscollectionactivityonaccountssubordinateshavedifficultycollecting.
Reviewsunitscollectionactivity,identifyingtrendsandassessinguniteffectiveness.
Performsdutiesrelatedtostaffdevelopmentsuchasperformanceevaluationandtraining.
CompilesdatafortheManagerforuseinmanagementreportsandpresentations.
Assistsinthemonthlyidentificationofloanstobechargedoff.
Reviewswrittenanalysisoflargechargeoffbalancestoensureclarityandcompletenessfor
ExecutiveManagement.
Collectsandanalyzesdataonaccounts,reportingtrendsandprofilestotheManager,Delinquency.
Appearsaswitnessonbehalfofthecredituniononlegalmattersinvolvingcollections.
CoordinatesrepossessionofcollateralwithRecoverySupervisorandworkswithCollateralcontrol
andPuertoRicosDMVtoobtainautotitles.
ReviewsFederal,Stateandlocalregulationspertainingtodebtcollection,ensuringunit
compliance,withaparticularemphasisonPuertoRicanlawsandregulations.
ActsasliaisonbetweenPENFEDandvendors.Istheprimarypointofcontactwithvendorswho
impactSpanishspeakingmembersincludingattorneys,repossessionagents,andcollection
agencies.WorkscloselywithattorneysinPuertoRicoandPanama,specifically.
WorkscloselywithotherdepartmentsincludingOfficeofGeneralCounsel,Compliance,Financial
Security,andRealEstateonriskrelatedprojects,especiallythoseconcerningSpanishspeaking
members.
AssistswithmaintainingPenFedscompliancewithallapplicablefederal,stateandlocallaws,
WorkswiththeRealEstateCollectionsManageroncollections,foreclosure,andresale.
Interviewsemployeecandidatesandmakesrecommendationtomanagementoneachapplicant.
Strongoralandwrittencommunicationskillsrequired,includingfluencyinSpanishandEnglish.
AssociatesDegreeoracombinationofeducationandexperiencethatprovidesthenecessaryskills
Threeyearsdebtcollectionexperiencerequired.
KnowledgeofFederal,Stateandlocalregulationsconcerningdebtcollectionregulationsrequired.
Familiaritywithbankruptcyandcollateralliquidationpolicyandproceduresrequired.
Supervisoryorteamleadexperiencerequired.
SeniorDelinquencyControlCounselorFortHood,TXandEugene,OR
Initiatesappropriatefollowupactivityondelinquentaccountsandmaintainsonlinechronological
recordsofallfacts,informationdevelopedandactionstaken.
Determinesreasonfordelinquencyandestablishesanequitablepaymentarrangementenlisting
thecooperationofthemember,trackingmemberscompliancetorevisedpaymentschedule.
Counselsandassistsmembersinthereductionandeliminationofdelinquentloanaccounts.
RecommendsaccountsforchargeofftotheDCCUnitSupervisorandpreparesthelettertotheVP,
DCCandCreditCards.
Providesindepthproductiveandremedialfinancialcounselingasneeded.
Analyzesinformationinthemember'srecord,decideswhatactionwillbetakenandselectsa
methodforeffectingthataction.
Contactsthirdpartiessuchasrelativesofthedelinquentmember,employers,personnelofficers,
creditors,orcreditbureausforthepurposeofdeterminingwhereaboutsofthemember.
Preparesextensionagreementsandloanapplicationsforrefinancingorconsolidatingdelinquent
loanswhenapprovedbymanagementortheRealEstatedepartment.
Providesassistanceandguidancetolessexperiencedcounselors,toincludereviewofwork,
guidanceofcollectiontechniquesandadviceonoptionstopursuecollection.Servesasamentor
tolessexperiencedstaff.
Assistsinanalyzingworkproductivityofsubordinates.
RecommendsaccountsforchargeofftotheDCCUnitSupervisor.
TakesappropriateactiontorepossessvehicleswithauthorizationofUnitSupervisor,following
propernotificationprocedures.
MaintainsrecordsofalldailyactivitiesandreportstotheUnitSupervisor.
Processeswritsofattachmentsonmembersfundsofdeposit.
AssistssupervisorwithcompletingDCCbranchclosingduties.
Associatesdegreeoracombinationofeducationandexperiencethatprovidesthenecessaryskills
Twoyears'workexperienceasacollector,aportionofwhichiswithPENFED,required.
Indepthknowledgeofpreventative,productiveandremedialfinancialcounseling,required.
Strongoralandwrittencommunicationsskillsrequired.
MortgageServices:
MortgageLoanProcessorAlexandria,VAandPapillion,NE
Theincumbentreviewsallinformationsuppliedonresidentialmortgageloanapplicationswith
members.SubmitstheloanthroughtheDesktopUnderwritersystemandsatisfiesconditions
requiredbytheautomatedloanoriginationsystem.Calculatesdebttoincomeandloantovalue
ratios.Assemblesacompletelydocumentedfileforsubmissiontounderwritingwithinestablished
timeframes.
RequiresanAssociatesdegreeorcombinationofeducationandexperiencethatprovidesthe
Threeyearsworkexperiencerequired,preferablywithoneyearrelatedworkexperiencein
residentialmortgagelendingor1stTrustMortgageorHomeEquityprocessing/closing.
Goodanalyticalandmathskillsrequired.
SecondaryMarketingManagerAlexandria,VA
Assurecompliancewithallregulations/policies;maintainsafeandsoundbanking/treasury
practices.
Generatenewleadsincludingmortgagepurchasersandsellers.Actasaliaisontoinvestorsand
maintainfavorablerelationships.
Negotiateandmanageallaspectsofinvestor,brokerdealerandhedgeadvisorrelationshipsand
managemastercommitments.
ManageAgencyLoanCommitmentsandDeliveryincludingchecklistmaintenance,operational
communication,andassisttheLoanDept.intheinvestorreportingmaintenance.
Coordinatewithbrokersandinvestorsonalltradesettlementsandcommunicateexecutionwithall
pertinentPenFeddepartments.
Manageallincomingandoutgoingwrittenandelectroniccorrespondencewithinvestorsand
brokersaspartoftheinvestorduediligenceprocesses.
Developandmaintaindocumentationandreconciliationofallloansalecashproceedsfrom
investors,andidentifyandresolvediscrepanciesasneeded.
ResearchandrecommendtoTreasurerandCFOstrategicandtacticalchangesinsecondary
mortgagedepartmentfunctionstoimprovesafety&soundness,performanceandexecutionof
loansales.
WithTreasurerandCFO,overseeandmanagemortgagedepartmentliquidityincludingvelocityof
saleandfundingofloans,identificationofalternativefundingsourcesandmodelingoffuture
liquiditystatus,fromthemortgageloanperspective.
WithTreasurer,developandproduceweeklyandmonthlymortgagedepartmentfinancial
performancereportsincludingkeyperformance,fundingandloansalereports.Also,quarterlyand
annualbudgeting.
CoordinatewithMortgageDept.todevelop,manageandreportloanoriginationactivityand
monitorloanunderwritingstandards.
5+yearsofSecondaryMarketingandmortgageexperience,includingpricing/modeling.
3+yearsofManager/LeadexperienceinSecondaryMarketingandexecutingsales.
ProficientinMicrosoftsuiteofproduct;Outlook,Word,Excel,PowerPointetc.
Abilitytoworkinafastpacedfluidenvironmentwithexcellentcommunicationskills.
Highlevelofintegrityandconfidentialityrequired.
CollegedegreeFinancerelated,CFApreferred
Manager,ConstructionLoanAdministrationAlexandria,VA,Eugene,ORandOmaha,NE
Managetheresidentialconstructionlendingprocessandoverseeresidentialconstructionprojects
nationally
Subjectmatterexpertandliaisonforconstructionprojects,costtobuild,materials,lienlaws,legal,
compliance,risk,inspection/drawrequirementsandtechnology
Attract,buildandleadateamofmotivated,skilled,professionalswhowillberesponsiblefor
overseeingcontractorandprojectapprovals,drawrequests,inspections,titledatedownreports,
budgetreview,reporting,projectcompletionandconversiontofinalpermanentloanforservicing
Provideleadership,processandsubjectmatterexpertisetotheselectionandimplementationof
thenewconstructionservicingvendorandloantechnologyplatformincludingrisk,legal,
complianceandtechnologypersonnelregardinganyissuesorbusinessrequirements
Managestaffforresultsbycommunicatingexpectationsandgoals,establishingcontrolsand
meetingobjectives.Providecoachingandcounselingtostaffonanongoingbasis
SupportSalesandMarketingtomeetproductionandgrowthgoals
Vendormanagementforconstructionloanmanagementcompany
Buildastrongrapportandprovidesupporttosalesandoperationspartnersfororigination,
processing,underwritingandclosingofconstructionloans
Developandmanagerelationshipswithkeyexternalvendorstoincludetechnologyproviders,
construction/suppliervendors,attorneys,inspectorsandbuilders
BuildoperationalcomponentswithexpansioncapacitytosupportPenFedsgrowthstrategies
Developandmaintainacrediblebusinesscontinuityplan
ConductindustrystandardBusinessSelfAssessmentatleastannuallytomonitortheadequacyand
effectivenessofthekeycontrolsrelatedspecificallytoresidentialconstructionlending
Developandmaintainpoliciesandproceduresforconstructionlending,aswellasprovideexpert
advicetomanagementastoadherencetobestpractices
Developandimplementstrongreportingandanalyticsforgovernancearoundprocessquality,
performancefeedback,andworkflowmanagementincludingvendorduediligence
Managereportsforprojectstatusandmemberservice
ManageprojectswithpastdueaccountsinconjunctionwithDCCandServicingtomakedecisions
tosuspendconstructionandconsiderationofdefaultactions
Supportenterprisewideinitiativestoenhanceriskmanagementprocessesasnationalretail
constructionlendingisintegratedintoexistingauditingprotocols
Monitortheadequacyandeffectivenessofthekeycontrolsandservicelevelsforconstruction
lending.
Expertandliaisonforconstructiondisbursements
Approvesdrawrequestsandwiretransfers
Providesupporttobusinesspartners,internalauditandservicing
ManagecustomerservicecallsfromContractors,BorrowersandLoanOfficers
Monitorconstructionprogressofallprojects
SupportCreditAdministrationfunctionsasrequired
Manageprocessofexceptionstocontractor/projectapprovalandworkinpartnershipwith
ManagementandLendingServices
WorkingwiththeMortgageTrainingstaff,developandmanageconstructionlendingtrainingfor
LoanOriginationstaff
Manageprocessoffinalinspections,titleupdates,floodtracking,budgetreviewandproject
completionBachelorofScienceorBachelorofArtsorequivalentworkexperiencerequired
Minimum7yearsconstructionloanexperienceincludingadministrationofdisbursement
procedures,appraisalandcreditanalysis,workout/restructuringconstructionprojectmanagement
Minimum10yearsresidentialmortgagelending,residentialoriginationrulesandregulations
Minimum5yearsmanagingstaffofatleastfiveassociates
Musthaveastrongknowledgeofconstructionprojectmanagementandstatespecificlienlaw
Knowledgeofalllegalandregulatoryaspectsofmortgageandconstructionoperations
Knowledgeofsalesandfulfillmentoperations
Abilitytomakesoundbusinessdecisionswithminimalsupervision
Abilitytomakerecommendationstoseniormanagementconcerningcontractor/project
exceptions,andworkwithservicinggrouptostructureloanforfinalservicing
Understandingofloanproductsandcreditpolicyrelatedtotheconstructiontopermanentloan
program
Highlevelofproficiencyinemployeegrowth,mentoringandtraining
Maintainthehigheststandardsandresultsinregulatorycompliance
Abilitytomanageandsetmultiplepriorities
Abilitytoanalyzeandresolveproblems
Businessdevelopmentandcustomerserviceskills
Strongorganizationalskills
Excellentwrittenandverbalcommunicationsskills
Experience in boarding and managing the servicing of construction loan projects and 3rd party
relationships
Experienceindevelopingconstructiondocumentation
Experienceconductingconstructionconversionsandmanagingexternalsettlement
agents/attorneysengagedinloanconversionsonbehalfofthelender
Demonstratedexperienceinconstructionprojectunderwritingandloandocumentation
fundamentals
Demonstratedexpertiseinprocessevaluation,processdevelopmentandprocessmonitoring
techniques
Workingknowledgeofconstructioninspectionprocessesandfundamentals
Demonstratedsupervisoryandmanagementskillsincludingperformancemanagement,skills
assessmentanddevelopment,andresourceplanning
Provenabilitytointerfacewithalllevelsofoperationsandmanagementtodelivertimelyandclear
communicationsinbothdirections.Abilitytocreatetrustandtransparencyininterdepartmental
communications
PreferredExperienceindevelopmentand/orproductionofkeyexternalandinternalreports
relatedtoloanportfolio(e.g.specificconstructionrisktypes,geographic/builderconcentrations,
etc.)
PreferredKnowledgeofnationalstatespecificlienlaws,realestate,title,surveyandmortgage
documents.
ResidentialMortgageClosingManagerAlexandria,VA,Eugene,ORandOmaha,NE
Manage production to insure disclosures are accurate, produced and delivered within stated
compliancetimelines.
Manageallaspectsofclosingservices,includingdocumentvendorforpreparationofdocuments,
scheduling/meetingscheduledclosings,interactionswithsettlementagentsandqualityandaudit
processesassociatedwithclosingpackageprepanddelivery.
Oversightofanyclosingvendors.
Management of production levels and development of staff regarding the closing and disclosure
functions.
Investigateandresolveloanissueswhiledealingwithothersinternalandexternal.
Develop,train,anddocumentstaffcomplianceandfunctionalprocessinformation.
Create,developkeyperformancemeasuresfortheclosingfunctionandassistinthedevelopment
ofreportsandanalyticsrequiredtoeffectivelymeasure,monitorandmanagetheclosingarea.
Projectrelatedresponsibilitiesinclude,butarenotlimitedtotestinganddevelopmentofsystems
andprocesses,workingwithITandtheMortgageTrainingStaff.
Ensure compliance with all applicable federal, state and local laws and regulations. Complete all
requiredcompliancetraining.MaintainknowledgeofandadheretoPenFed'sinternalcompliance
policies and procedures. Take responsibility to keep up to date with changing regulations and
policies.
5+ years of mortgage origination management and/or supervision experience, specifically in
processingortheclosingdepartmentwithprovenresultsregardingproductionservicelevels.
23yearsstrategicprojectmanagement,mortgagecomplianceand/ortechnologyisaplus.
Bachelor'sDegreerequired.
Managementexperienceof10+staff,includingteamleadandsupervisorylevelindividuals.
Strong working knowledge of all regulations and applicable rules as they relate to the closing
function.
Mustpossessknowledgeofthetitlevestingandrecording.Thispositionwillberesponsibleforthe
productionanddeliveryoftheloandisclosuresontheretailchannelsofbusiness.Thereforeasolid
working knowledge of the requirements regarding the contents as well as the delivery of the
disclosuresisrequired.
Strong computer skills, reporting preparation utilizing spreadsheets is required. Advanced
MicrosoftExcelskillsincludingknowledgeofpivottables,macros,andformulasetc.isimportant.
Strongwrittenandoralcommunicationskillsarerequired.
Mustpossesstheabilitytoperceiveissues,solveproblems,andunderstandhowthisareafitsinto
theoverallmissionoftheCreditUnion.
Strongorganizationskillsandtheabilitytoanalyzeandmitigaterisk.
Theabilitytoworkinahighvolumeproductionenvironmentwithapassionand drivetodeliver
excellentmemberserviceisessential.
AssistantManager,MortgageLoanOpsEquityOmaha,NE
Managesleadsreceivedtoeffectivelysellmortgagesandotherproductsmaintainingappropriate
followupandcontact.
Originatesloanstoachievesalesforecasts,salestargetsandsalespenetrationrates.
Counsels individual borrowers appropriately, to include, interpreting rates and programs,
interfacingwithrealestatebrokersandprovidingcompetitivemarketinformation.
Overseesthedailyworkofsectionstaff,schedulingandassigningworkondailybasisandproviding
guidancetostaffoncomplexissues.
Assists section staff in the maintenance of efficient workflow to minimize turn around and
processingtimefrominitialapplicationtoclosing.
Developsand/orsuggestsmethodsandothertechniqueswhichwillimprovesaleseffectiveness.
Remainscurrentonallmortgagerelatedregulationsandchangesandkeepssectionstaffinformed.
CompletessalesreportsandPenFedfundingreportsasrequired.
Monitorsdailyworkoftheteamforaccuracyandcompletenessofloanapplicationsandtoensure
thatloansmeetallregulatoryrequirements.
ProvidestrainingtoassignedstaffonnewsoftwareprogramsandPenFedproducts.
Calculatesgoodfaithandregulatoryrequests.
Consults with the Manager on exceptions to normal policies and procedures before making
decisions.
UnderwritesDUloans.
Recommendsandimplementsnewideasandensuresthoroughresearchandinvolvementfromall
appropriateareasofthecreditunion.
Baccalaureate degree or a combination of education and experience that provides the necessary
Threeyearsrelatedworkexperience,preferablyinmortgagelending,orstrongcustomerservice
backgroundrequired.
Strongoralandwrittencommunicationsskillsrequired.Attentiontodetailrequired.
SystemsIntegrationAnalystMTGSvcsOmaha/Papillion,NEorEugene,OR
Analyzes,designs,develops,documents,tests,supportsandimplementsthedeploymentofnew
productsandsystemenhancementsofamediumtocomplexnature.
Translatesbusinessrequirementsintotechnicalsolutionsleveragingexistingsystemsand
automationwheneverpossible.
Ensuresthatallappropriatedataassociatedwithasystemchangeisintegratedthroughoutall
relevantloanoriginationandservicingorcreditcarddatasourcesanddestinations.
Mustbeabletoworkmultipleprojectsconcurrentlyandshiftprioritiesasrequiredtomeet
businessrequirementsanddeadlines.
Reviewsproblemsandproactivelyescalatesissuesforresolutionwhileunderstandingthemajor
impactstotechnicalandbusinessrelatedareas.Providesrecommendationsandsolutionsthatcan
bequicklyimplementedtocorrecttheproblem.
WorkscloselywithbusinessunitandITtechnicalstaffacrossalldepartmentstoensurechanges
areimplementedaccordingtobusinessandITtechnicalspecifications.
Workscloselywithmultiplethirdpartyvendorstocoordinaterequireddevelopmentand
deploymentofsystemenhancementsandproductionmaintenanceacrossallplatforms,systems
andvendors.
Providestechnicalguidancetostaffwithlessexperienceandmentorspeersonassignedsystems.
AdherestoPenFedscomplianceprogramandallpoliciesandprocedures.
Mayworkastheprimarytechnicalexpertwithinamissioncriticalapplication,actingasaninternal
consultantforalltasksintheanalysis,design,testingandimplementationofassignments.
Continuestoenhancetechnicalknowledgeandcapabilitiestodevelopacomprehensive
understandingofassignedsystems.
EnsuresIT,ChangeControlandoperationalproceduresarefollowedforallproductionrelated
changes.
Willworkasatechnicalliaisonbetweenthebusinessunitandvendors.
Minimumof3yearsexperiencesupportingNautilusorHylandinaproductionenvironment
and/ora
aminimumof3yearsexperienceconfiguringandsupportingLoanQuest(byMortgageFlex)ina
productionenvironment.
Goodunderstandingandknowledgeofthesystemsandprocessesassociatedwiththetechnologies
untilizedinthedepartmentbeingsupported.
Understandingofthesystemdevelopmentlifecycleandtheabilitytoapplyitinsupportofproject
work.
Abilitytofosteracooperativeworkenvironmentandworkasateamplayer.
Mustbeabletoexercisediscretion,soundjudgmentandworkindependently.
Strongtroubleshootingskills.
Takesownershipandresponsibilityforassignedtasksandiscontinuouslyselfchallengedbysetting
andcommittingtoaggressiveinterimprojectdeadlines.
Stronganalytical,writtenandverbalcommunicationskillsrequiredtointerpretclientbusiness
needsandidentifyanddocumentappropriatetechnicalsolutionsandproductionsprocessesand
procedures.
Abilitytoworkunderaggressivedeadlinesandmaybesubjecttoextremeworkloads.
Mustbeabletobeoncallonarotationalbasis.
Limitedtravelmayberequired
Supervisor,CorrespondentLendingEugene,OR
Monitorsloansinprocesstodetermineanydeviationfromstandardprocessingtimeand
totakeappropriateactionsincludingnotifyingManager/AssistantManagerfor
alternativestoensurelendersreceivetimelyservice.
Managesworkloaddistributionandmonitorsprogressofloanvolumeandprojectsto
ensuregoalsaremet.
Assistswithwritingandadministeringstaffperformanceevaluationsandcoordinatesthe
traininganddevelopmentofeachemployee,ensuringperformancegoalsareestablished
foreachandprogressmonitoredregularly.
Overseesfunderactivityandprovidesfeedbackonfileflowandissuesonfundedloans.
ProvidesinputtotheManager/AssistantManagerinareasofstaffinganddisciplinary
actions.
Overseesqualityassuranceofstaffworkandreportsfindingsmonthlyto
Manager/AssistantManager.
Theincumbentisrequiredtokeepabreastofanypolicyandprocedurechanges.Will
needtoinformstaffofchangesbysendingtrainingflashes/updatesinregardstochanges,
updates,systemsenhancements,etc.
Actsasaliaisonwithcorrespondentlenderstoensuretimelycompletionandaccuracyof
documentationandhelpsresolveanyissuesbetweenprocessorsandlenders.
InterpretspoliciesandguidelineforcorrespondentmortgagestaffandotherPenFed
employeesrequiringguidance.
Followsupwithcorrespondentprocessorswhendocumentationisnotaccuratedueto
processorerrorsand/oractions.
Counselsandprovidestrainingandguidancetolessexperiencedstaff.Assistsandcross
trainsinotherpositionsasrequired.
ServesassupporttoPENFEDoperationsemployeesinansweringinquiriesandproviding
informationonmortgageloanprograms.
Participatesinthedevelopmentofpolicychanges,programimplementationand
proceduralimprovements.
EnsurespropertrainingisgiventoassignedstaffonnewsoftwareprogramsandPenEed
products.
Ensuresthatallproceduralupdatesand/orchangesareproperlydistributedtostaff.
MaintainsathoroughworkingknowledgeofPENFEDcorrespondentloanproductsand
procedures.
WorksonprojectsassignedbytheManager/AssistantManager.
InformsManager/AssistantManagerofdepartment,accomplishments,problems,and
exceptions.
Recommendsandimplementsnewideasandensuresthoroughresearchandinvolvement
fromallappropriateareasofthecreditunion.
Baccalaureatedegreeinrelatedfieldorcombinationofeducationandexperienceinreal
estatelendingthatprovidesthenecessaryskillsandknowledgetosatisfactorilyperform
theessentialjobfunctions.
Threeyearsrelatedworkexperienceinlendingfieldrequired.
Knowledgeofmortgageorigination,processing,closingandpostclosingprocess
required.
Lendingexperienceinrealestatepreferred.
KnowledgeofPenFedoperations,policiesandprocedurespreferred.
FirstMortgagePostCloserEugene,ORandAlexandria,VA
Ensuresthatallclosedloanpackagesarereceivedfromclosingagentsinatimelymanner.
Reviews all closing documents for accuracy and compliance with program parameters. Reviews
packagetomakesureclosingagentsfollowedallclosinginstructions.
Ensuresallloansclosedaresalableonthesecondarymarketandassistsinthedeliveryoftheloan
documents.
Responsible for obtaining any missing documents, and arranges for errors to be corrected in a
timelymanner.Coordinateswithmemberswhendocument(s)needsignaturesorcorrections.
Maintains weekly contact with title companies and attorney offices to follow up on closed
packages,recordedsecurityinstrumentsandfinaltitlepolicies.
Responsible for timely and accurately updating PENFEDs automated system (UNIFI) to enable
properreportstobegenerated.
Records and files all incoming security instruments and final title policies in the UNIFI loan audit
screens.
Coordinatestheimagingofthecompletelegalfiles.
MakescertainthatlegalfilesaresentandreceivedbyLoanDocumentCustodian.
SubmitsclosedVAloanstotheDepartmentofVeteransAffairsforguarantyandsubmitspayment
informationfortheVAfundingfeeusingtheVAonlinesystem..
ServesasprimarysupporttoPENFEDOperationsemployeesinansweringinquiriesandproviding
informationonclosedloans.
GathersandpreparesdocumentationrequiredforFNMAandVAauditsforfinalreview.
AssisttheEquitypostclosingdepartmentwiththefollowupandcorrectionsoflegaldocumentsas
necessary.
Assists with maintaining PenFeds compliance with all applicable federal, state and local laws,
MustregisterwiththeNationwideMortgageLicensingSystem&Registry(NMLA).
MustobtainuniqueidentifierrequiredforMLOs.
MustmaintaintheregistrationinaccordancewithPenFedpolicyandallrelatedregulations.
Assistswithspecialprojectsasassigned.
Researchesproblemsandfilesdocumentsasrequired.
Assistsandcrosstrainsinotherpositionsasrequired.
Associatesdegreeinrelatedfieldoracombinationofeducationandexperiencethatprovidesthe
Minimum of two years experience processing mortgage loans is required. Experience should
includeprocessingandclosing.KnowledgeofPenFedmortgageloanproductsandonlinesystems
preferred.
Thorough knowledge of federal, multistate and investor mortgage policies and regulations is
required.
Strongmathematical,oralandwrittencommunicationskillsrequired.
Excellentfollowupskillsandattentiontodetailrequired.
Marketing:
MarketingQuantitativeManagerAlexandriaVA
Identify,collect,andanalyzedatausingcreditunionsdatawarehouseandotherexternalsources
tounderstanddriversofrevenue,profitability,andmarketshare.
Perform analysis against customer behavior data and develop marketing analytics models that
answerspecificbusinessquestions.
Developriskandresponsemodelstosupportriskbasedpricingoptimization.
Develop, implement and optimize portfolio strategies related to the management of key metrics
forloanmarketing,includingresponserate,approvalrate,andacceptancerate.
Analyzemarkettrendsandcompetitivelandscape.
Provide analysis to support business initiatives with new account acquisition and measuring
accountutilization,incrementalsales,andcreditpenetration.
Provideclearandinsightfulanalyticmodelingresults,feedbackandinterpretationbywayof
writtenanalysisand/ororalreportstovariousinvolvedbusinessunits
Prepare and maintain summarylevel, technical, and change log documentation of developed
quantitativemodelingmethodologies.
SeniorVicePresident,ChiefMarketingOfficerAlexandria,VA
Provideoverallleadershiptothecorporatemarketinggroup.Createahighperforming,well
integratedcoordinated,collaborativeandrespectedfunctionbytheexecutiveleadershipteamand
companyasawhole.Skillfullydeployresourcesformaximumenterprise,forbothnationaland
localbenefit.
Ensurethatmarketingcontributesmeaningfullytothecompanysresultsonanationallevelwith
measurable,accountablegoalswhilestimulatinginnovative,creative,andproactivethinking.
Developabottomupstrategicreviewofthebrand,andensurethatthebrandisstrongand
consistent.Continuetobuildbrandawareness,relevance,andreputation.
Driveafullyintegratedmarketingstrategybydevelopingbestinclassdigitalmarketingandsocial
mediacapabilities.
Collaboratewithotherstouncoveranddevelopinnovativeopportunitiesthatleveragethe
companysassetsandsupportrevenuegoals.
Conductrigorousbusiness,member,andcompetitiveanalysis.
Establisheffectiveandaccurateanalyticalmechanismsandtoolstoderiveproductiveconclusions
andtransferthemintothevalueproposition.
Effectivelyandefficientlymanagea$25Mbudgettodrivemeasurableresults.
EstablishatransformationalstrategicbrandingandmarketingplanthatreflectsthecurrentPenFed
businessstrategyandkeybusinessdrivers.
Enhancemeaningfulrelationshipswithregulators,mediaandkeyinfluencers,tostrengthenmarket
presenceandtoadvancePenFedsidentity.
PositionPenFedthroughproactivemessagingcreatingandseizingopportunitiesinsupportofthe
overarchingbusinessstrategyandimprovecommunicationskillsofexecutivesbothexternallyand
internally.
Guidetheorganizationinthecollectionandsyndicationofbestpracticesandtheutilizationof
toolsandsystemstodocument,communicate,measure,andmonitormarketingperformanceand
ROI.
Cultivatestrongrelationshipsthroughouttheorganizationtodriveastrategythatresonates
internallyandexternally.Becomeakeybusinesspartneracrossfunctionsandbusinessunits.
Developastrongdataanalyticsunittodrivetargetedmarketing.
Workwithadagencytoleverageresourcesandcreateacohesivestrategy.
Fullyintegratecommunicationsandmarketing.
Advanceddegreeorequivalentpreferred.
15yearsofwellroundedcommunicationsandmarketingexperience;ahighlysuccessful
communicationsandmarketingstrategistwithdemonstratedsuccessinproactiveindriving
profitablegrowth.
Provenabilitytoleadtransformationalchangewithinanorganizationbyimprovingboth
communicationandmarketingcontributionsinternallyandexternally.
Experienceworkingatseniorlevelsinanorganizationtogetherwiththecapabilityof
communicatingeffectivelyatalllevels.Demonstratedsuccessinworkingcollaborativelyacross
linesofbusinessandmultifunctionalteam.Mustbeabletoleadthroughinfluence;ahandson,
collaborativestyleisamust.
Independencemanifestedbybeingaselfstarterwitharesultsorientedapproach;takesownership
andinitiative;hasthepersistenceandresourcefulnesstoworkthroughobstacles;energeticand
enthusiastic;strongbiastoaction.
Anexceptionalunderstandingofmarketingandcommunications.Skilledatdeveloping
communicationscapabilitieswithinateam.Motivationalleaderofteamsandindividualsindirect
andmatrixrelationships.

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