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ARLENE BOWMAN

Bronx, NY 10463 718.796.9076 abtembi@netzero.com

PRO FE S SIO N AL A D M INI ST RA TI VE A S SI ST ANT


Enthusiastic, organized, and creative professional with 20+ years of broad based administrative experience and
demonstrated ability to consistently achieve daily goals and objectives. Reliable and focused, ability to succeed in
demanding environments and skillfully manage multiple tasks. Strong interpersonal skills, proficient in fostering
positive professional relationships and communicating effectively at all levels. Seeking to utilize experience and
exceptional work ethic in an organization that values dedication and results.
AREAS OF EXPERTISE

General Office Administration


Time & Schedule Management
Process Improvement

Organization & Planning


Problem Resolution
Collaboration & Teamwork

Written & Oral Communication


Analysis & Decision-Making
Attention to Detail

PROFESSIONAL EXPERIENCE
EMBLEMHEALTH (FORMERLY HIP), New York, NY, 1988-2013
Staff Assistant I (10/2002-08/2013)
Leveraged experience and talents to provide administrative support to multiple directors within the
Information Technology department, as well as staff and consultants with a wide range of tasks.
Optimized efficiency and effectiveness while completing key responsibilities, such as scheduling/managing
calendars, coordinating meetings, maintaining personnel files, purchasing supplies, and travel coordination.
Carefully handled sensitive, confidential, and non-routine information, including staff evaluations.
Communicated with multiple departments in planning/scheduling meetings; coordinated meetings for
change initiatives and upgrades, such as rollout of Windows 7 to Vice Presidents and Directors.
Liaison between multiple departments, including building facilities staff to coordinate building access,
identification cards, inspection of fire extinguishers, cubicle assignments, facility issues, and staff relocation.
Coordinated departmental, cross-departmental and external clients/vendor activities.
Provided courteous and timely response to information requests; maintained the highest level of
professionalism at all times.
Assisted in preparation of presentations and created department organizational charts and pie charts.
Identified solutions to problems that arose and presented information to the management team.
Ordered equipment and software, and conducted research to ensure competitive pricing.
Employed technical proficiency to maintain project tracking, generate monthly reports, and manage library.
Key Achievements:
Gained a reputation as a trusted and knowledgeable resource; chosen to help assist with managing office
operations in the absence of the Managing Director.
Developed and implemented new administrative procedures, forms, and policies to increase efficiency.
Created an effective process for the hiring/interviewing of consultants, liaised between consultant agencies,
and processed vendor invoices for prompt payment.
Encounter Systems Assistant (10/1996-10/2002)
Used strong technical acumen to provide assistance with all aspects of the Encounter systems, ensuring
operational efficiency and effectiveness.
Ordered and maintained supplies for the department.
Ordered medical forms for medical groups.
Liaised between printing vendor to maintain warehouse inventory.
Coordinated and distributed correspondence to medical groups.
Prepared monthly reports related to encounter medical form errors.
Corrected and input medical codes into the Qcare systems from encounter forms.
Scheduled and coordinated quarterly meetings for directors.
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ARLENE BOWMAN - PAGE 2


718.796.9076 abtembi@netzero.com
Key Achievement:
Supported performance development initiatives by assisting with training staff in Florida on how to input
encounter forms into the Qcare system.
Prior positions at EmblemHealth:
Secretary/Coordinator (06/1989-10/1996); Secretary I (03/1988-06/1989)
EDUCATION
Associate of Applied Science, Secretarial Science
Bronx Community College
(02/1982-05/1985)
TECHNICAL PROFICIENCIES
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook);
Microsoft Visio, SharePoint, and Publisher;
PeopleSoft, SAMS, and Internet Research
REFERENCES
Upon Request

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