Student Details.

1)
2)
3)
4)
5)

Name of the program - MBA (HR).

Name of the student - TANDEL DHRUVALKUMAR KARSANBHAI.
Roll number 1305007485.
Session & year MBA- SUMMER- SEM 3.
Name & address of learning centre 3rd Floors, Sarvoday Bhavan, Opp. G-3 Show
Room, Ghod Dod Road, Surat- 395007.

Project Title: To study satisfaction level of clients by E-Recruitment process provided

by Smart Placement Solution

E-Recruitment
E-recruitment is the process of personnel recruitment using electronic resources, in particular the
internet. Companies and recruitment agents have moved much of their recruitment process
online so as to improve the speed by which candidates can be matched with live vacancies.
People are a companys most important assets. They can make or break the fortunes of a
business. In todays highly competitive business environment placing the right people in the right
position is very critical for the success of any organization.
The e-recruitment decision is of prime importance as it is the vehicle for obtaining the best
possible person-to-job fit that will contribute significantly towards the companys effectiveness.
It is also becoming increasingly important, as the company evolves and changes, that new
recruits show a willingness to learn, adaptability and ability to work as part of a team. The erecruitment procedure ensures that these criteria are addressed.

Company Profile

Smart Placement Solutions has been started at 1st October, 2007 by three partners, so it was a
partnership firm, In their time of partnership they had started their placement firm in insurance
sector only, AS one of the partner Miss Dipali Vyas is having a vast experience to work in
insurance sectors, so after getting job experience this three partners has started their own
recruitment firm.
Smart Placement Solutions a leader in specialist recruitment services, provides tailor- made
recruitment solutions across verticals from Executive to Top Management Levels.
Smart is a firm believer of supplying man-power while maintaining our uncompromising
principles as we grow.
Integrity, Sincerity and Transparency are the three pillars of Smart Placement Solutions that
remains uncompromised throughout the relationship that we share.

Research Methodology
Problem Statement
The main problem is to know that is there any dissatisfaction between clients and services of
smart placement solutions and how smart placement solutions can overcome this
dissatisfaction if any exist between services of smart placement solutions and clients
exceptions.

Objective Of The Study

To check satisfaction level of existing clients.
To create superior improved services for Clients by E-Recruitment process,
To know what clients actually expect, what Smart Placement Solutions should improve
in their services of E-Recruitment process for improve the satisfaction level.

 Research Design
In this study, Non-probability sampling design (E-mails) has been used and the sampling method
employed is Convenience Sampling.
Element:

Potential Clients of Smart Placement Solutions, Surat.

Sampling Unit:

Clients of Smart Placement Solutions.

Extent:

All branches of Smart Placement Solutions

Sampling Technique: Non- Probability Convenience Sampling

Sample Size:
Data Collection Method:

50 clients of Smart Placement Solutions, Surat

Primary data are collected by using the Survey method
Secondary data are collected from business magazines, books on

Measurement Tool:
Type of Questions:

Data Analysis Tools

Chart Analysis

research, marketing, past research reports and websites.

Questionnaire
Close Ended Question