Lori B.

Kaplowitz, PMP, ITIL

Mobile (845) 282-3588 • lkap@yahoo.com

SENIOR PROJECT MANAGER

Highly experienced and successful track record for implementing global
technology solutions,
specializing in Telecom Expense Management and Managed Mobility.

CAREER PROFILE
Dynamic communicator, highly skilled at facilitating team-building and
brainstorming sessions, as well as, presenting successful solutions and articulating
the material being conveyed to potential or existing clients. Process re-engineering
evangelist, extremely successful at bringing sound ideas and introducing new
concepts. Able to cohesively bring groups together to create a team spirit, while at
the same time building a strong sense of purpose and trust. Fiscally responsible in
tracking revenue goals, seeking tools and methods to reduce expenses and
contributing to overall operational efficiency. Nominated consistently by Senior
Management to serve as a subject matter expert for pre-sales activities and
Executive governance committees.

Core areas of expertise:

 Telecom Expense Mgmt.  Requirements Design  Pre/Post Sales
 Knowledge Mgmt/TQM  Process improvement  Program management
 Software Transformation  Proposal Creation and Mgmt  Service Design
 Government Contracts  Vendor/Partner Management  Contract
Management

Selected points to highlight:

 Selected as the subject matter expert to provide consulting expertise with
Telecom Expense Management and Managed Mobility
 Consistently partnered with executive management in senior advisory capacity
 Have been in client-facing roles over the course of career and typically chosen
as client `face`
 Collaborative team player, self-starter, highly motivated and able to manage
aggressive deadlines
 Adapts to situations quickly with sensitivity for organizational, cultural and
people dynamics

PROFESSIONAL EXPERIENCE
BT Americas (Division of British Telecom) – New York, London and Dallas
2005 – Present
Global outsourcing, TEM, Managed Mobility and middleware service
implementation-Professional Services Division
Senior Project Manager
Specialist consulting on global outsourcing solutions, which focused on managing
implementations of TEM and Managed Mobility to Fortune 100/500 clients,
responsible for primary vendor/partner relationship management; responsible for
participating in the build and customization of database-portal solutions to
maximize savings and streamline processes. Facilitated knowledge base sessions
to broaden the internal teams understanding of TEM/Managed Mobility and client
awareness as well.

Lori B. Kaplowitz
Page 2

Key Results:
 Designed migration strategies; contributed to third-party vendor UI and
portal builds for various offerings.
 Key contributor and advisor for new customer policies and
communications packages.
 Participated in PMO initiative for EPM release, testing, integration, and
reporting.

Equant/Orange Business Services (Division of France Telecom) – NY, Paris,

& Atlanta- 2003 – 2005
Global outsourcing, TEM, ETO and middleware service implementation-Professional
Services Division
Senior Project Manager
Managed global outsourcing solutions, incorporating all product suites; including
hardware, core infrastructure, TEM, middleware and other mission critical
offerings for global solutions. Professional Services specialist selected to interface
with premier Fortune 100 outsourcing clients, for solutions that produced revenue
in the hundreds of millions, often specializing in product suites, such as TEM
partnering and Orange Managed Mobility offerings. Chosen as senior consulting
specialist to remediate and re-engineer projects that had been moved from a
green state to red and had potential legal issues.

Key Results:
  Selected as senior staff member to serve on Executive process committee
to analyze and audit customer communication, thereby, improving
processes and strategies.
 Proven track-record with remediating projects, thereby saving company
lost revenue and potential legal fees.

SYMBOL TECHNOLOGIES (Merged with Motorola) – New York and Wash. DC

2002 – 2003
Worldwide supplier of mobile data capture, delivery equipment and middleware
solutions
Senior Project Manager
Management of multi-million dollar Government Army Professional Services
contracts, including the U.S. DOD. Proof of concept specialist selected to manage
a $5 million RFID-ETO-POC, which was successful and ending up securing a $100
million contract and ensuring Symbol was selected as a premium provider.

Key Results:
 Provide coordination and tracking of internal technical team and third-
party contractors.
 Primary contributor of Professional Services team responsible for
participating in pre-sales activities presenting to potential clients and also
a member of various RFP/RFI teams.

Lori B. Kaplowitz
Page 3

 Selected as internal presentation expert to provide sales team updates on

ETO and POC status.
 Programme and contact team liaison responsible for final audit and
analysis of outstanding Government contracts resulting in cost savings
and upsell for contract extensions.

KRONOS, INC – Boston 2001– 2002

Leading software integrator for workforce management
Senior Project Manager
Recruited by Senior Management to lead a process re-engineering effort, which
led to an internal redesign of software suite, thereby, instituting new
methodologies. New processes enabled development teams to accelerate rebuild
efforts and hence a more aggressive launch date saving the company $10-$20
million, per month, in lost revenue over a six month period. Successful beta
 launch moved Kronos’ product suite from the standard client-server arena to the
age of web-client interfacing and interactive agents.

Key Results:
 Cross-functional planning and reporting with the product development,
documentation, and marketing divisions.
 Implemented and streamlined development requirements and
deliverables by using Traceability Matrices reporting.
 Re-assessed and re-engineered project controls and scheduling
methodology.
 White papered and trained staff on incorporating an iterative development
process, moving away from the standard waterfall method.

ZDNET (Formerly a Division of Ziff Davis) – Boston and New York

1999 – 2001
Leading web portal providing a technology gateway for ecommerce and emerging
technologies
Senior Project Manager
Managed multiple cross-functional teams, software and hardware, to re-engineer
internal processes to bring the client-server environment to `Year 2000`
compliance status; while rebuilding backend infrastructure. Subject matter expert
supporting management team with internal communication flow based on
impending divestiture and potential buy-out. Contributed reporting and analysis
that enabled management to efficiently manage $10 million budget; thereby,
creating internal TCO savings and improving overall efficiency that would be
reflected over the next two fiscal years.
Key Results:
 Cross-functional planning and reporting with the product development,
documentation, and marketing divisions.
 Implemented and streamlined development requirements and
deliverables by using Traceability Matrices reporting.
 Re-assessed and re-engineered project controls and scheduling
methodology.
 White papered and trained staff on incorporating an iterative development
process, moving away from the standard waterfall method.
Lori B. Kaplowitz
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NAVISITE (Division of CMGI) – Boston 1998 –

1999
Leading web portal providing a technology gateway for ecommerce and emerging
technologies
Senior Project Manager
Principal consultant with project, technical, senior management and Board of
Director accountability. Served as liaison between the Navisite division and
CMGI’s PMO; leading a process re-engineering effort, which led to upgrades and
process re-design for core co-location and server infrastructure. Contributed
reporting and analysis that enabled management to efficiently manage $20
million budget and save on call center personnel TCO and improved processes
that would be reflected over the next fiscal year; in addition, improved network
monitoring would provide additional services for customer base.

Key Results:
 Analyzed and provided direction for network portal administration and
process improvement.
 Appointed by Division President as communication liaison to CMGI’s CEO.
 Subject matter expert advising CMGI’s PMO on process re-engineering.
 Cross-functional planning and reporting with the product development,
documentation, and marketing divisions.

EDUCATION & CREDENTIALS

MBA, Marketing • Northeastern University, Boston, MA

BA, Business Administration • SF State University, San Francisco, CA

Project Management Institute, PMP Certified

ITIL Foundation Certified

Train the Trainer Certification

Six Sigma - Certification Currently in Progress