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Module: Ticketing and Agent Sales Report

Database
Objectives

Instructor

By the end of the module, participants will be able to make the correct
entry to:

Display the Station Numeric Table

Display the Form Number Table

Generate a check digit for a station number

Add city to Station Numeric Table

Delete city from Station Table

Add a form number to Form Number Table

Delete a form from the Form Table

Display the Ticketable Airline Table

Define the Agent Sales Report functions performed when an agent


closes the Agent Detail Record for the day

Display stations in a series

Turn on the Agent Sales Report function for a station

Turn off the Agent Sales Report function for a station

Delete a closed station

This module should be limited to those supervisor/manager personnel


responsible for creating and maintaining the Agent Sales Report database.
It is not intended for station agents.
Most of the database entries require specific EPR keywords, AAA, and
duty codes. Depending upon the actual entry, a different keyword and/or
duty code may be required.

Training Guide

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

In order to ensure that each of the entries can be performed, please read
the module in its entirety first. Then make sure each participant has the
following EPR requirements:

Instructions

Duty Code

Keyword

AAA City

7 and #

STNMNT

CRD

ATACSP

ATACTL

CHGAAA

HDQAGT

For additional information, refer to FOCUS.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Introduce

Ticketing and Agent Sales Report Database


Various tables exist in the Ticketing and Agent Sales Report database.
They include:

Station Number Record

Station Index Record

Will Call Record

Manually Added Sabre Passenger Reservation System Generated


Ticket Record

Form Number Table Record

These tables are created and maintained either by the Sabre system or by
the airline customer, depending on the individual table.

Point Out

Training Guide

Station Number
Record

The Station Number Record consists of station


items each containing the numeric station number
(without the check digit), alpha station code,
alpha city code, alpha location, ACCB active or
inactive indicator and Agent Sales Report active
or inactive indicator. (The Agent Sales Report
indicator is used when turning on a station to the
Agent Sales Report function and upon printer
designation.)

Station Index
Record

This is an internal table containing station items


consisting of binary station numbers, ordinal
numbers and file addresses which point to the
currency code for the station.

Station Record

This is also an internal table. There are seven


station records for each station one for each day
of the week. Each record is divided into sections:
station identification, ticket agent index items,
embedded file addresses, manually added Sabre
generated ticket information, date/time indicators
and Agent Sales Report fields.

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

Agent Index
Record

This record is internal and contains assignment of


the Agent Detail Record ordinal numbers to
Agent Sales Report agents. When the agent
designates to a printer for the first time, the index
record is searched for the first available ordinal
number and placed in the agent's EPR until the
agent is removed from the system or the die
number is removed from the agent's EPR.

Agent Detail
Record

The Agent Detail Record contains a record of


each transaction the agent makes. Sabre
generated transactions, manual transactions and
remarks get stored in the Agent Detail Record.
An item in the Agent Detail Record includes:

Record locator number.

Ticket number.

Method of payment.

Amount of the transaction.

Currency of the transaction.

Transaction code.

Amount of transaction converted to the station


Agent Sales Report.

Manually Added
Sabre Generated
Ticket Record

This record keeps a list of all manually added


Sabre generated ticket transactions.

Agent Sales Report


Record

The Agent Sales Report offline report is created


each night from the Agent Sales Report nightly
file maintenance for each closed station from
information in their Station Record. This is then
written to a tape along with any associated Agent
Detail Records.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Form Number
Table Record

Training Guide

The Form Number Table Record contains a list


of forms used by the Sabre hosted carrier to
process tickets. Each item includes the form
number, transaction code (SG, AG, etc.),
transaction line to update, 13-digit indicator,
manual excess baggage indicator, transportation
voucher indicator, PNR required indicator and a
37-character description area.

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

Ticketing Database
Introduce

Verifying and Updating the Ticketing Database


When a Sabre hosted carrier utilizes Sabre ticketing, a database must be
built. This is generally done by Sabre Holdings for the customer.
However, it is beneficial to verify the accuracy of the database and have
the opportunity to make any changes that are necessary.
Also, at later times, a customer may want to add additional stations as
they become automated, or a when new station is opened.
The steps to verifying and/or updating the database are as follows:
1. Display Form Number Table.
2. Add Form Numbers to Form Number Table.
3. Display Station Numeric Table.
4. Add City to Station Numeric Table.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Display Form Number Table

Introduce

The EPR keyword STNMNT and AAACRD is required.

Demonstrate

WAF*

<Enter>

Explain

The purpose of this entry is to display the forms table which contains all
forms used by the carrier.
The Sabre system response will be similar to the one shown below:
NUMERIC AIRLINE CODE: XXX
FRM FORM MAN CK ATAC TRN C20 PNR
NBR TYPE FRM DG UPDT CDE LNE REQ
021
042
043
048
049
061
11

Training Guide

TKT
VCH
VCH
RFD
RFD
MSR
TKT

N
N
N
N
N
N
N

3
3
3
3
3
3
3

Y
Y
Y
Y
Y
Y
N

SG
SG
SG
SG
SG
SG

October 2005 Confidential and Proprietary Sabre Holdings

1
9
9
9
9
1

Y
N
N
N
N
Y
N

STOCK
DESCRIPTION

SABRE GENERTED ATB


AUTO TVL VOUCHER
AUTO TVL VOUCHER
CASH CK REFUND
AUTO REFUND FORM
AUTOMATED MCO
AGENCY ATB

Module: Ticketing and Agent Sales Report Database

Point Out

Display item /
Column header

Example

Explanation

NUMERIC

XXX

Numeric airline code.

021

2 or 3 digit form number.

TKT

3 or 4 letter form type code

Y or N

Is document manually issued?


(i.e. handwritten)

CK

DG

Code for Check Digit calculation


method:
1 = prenumbered documents
2 = OPTAT docs
3 = ATB
0 = no check digit used
(When using the W/TATKT entry to
find the check digit, if code 1 or 2,
do not use the airline plate number
before the ticket number. Code 3
requires the airline plate number.)

AIRLINE CODE
FRM
NBR
FORM
TYPE
MAN
FRM

3
0

Y or N

Will the form transaction post in the


agents ATAC detail?
(See the explanation below for
details)

TRN

SG

ASR transaction code:

CDE

AG

ATAC
UPDT

RF

SG = Sabre system generated


AG = agent generated
RF = refund (cash)
* For additional ASR transaction
codes, see:
F*FMH/ASR/TRANSACTION/CODES

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Display item /
Column header

Example

Explanation

C20

LNE

Line that is to be updated in the


station C20 report
(See the explanation on the next page
for details)

PNR

Y or N

Is a PNR required for manually


inputting this form into an agents
ASR?

BSP

Short Description of the form

REQ

STOCK
DESCRIPTION

OPTAT

Explain

An earlier station accounting functionality in the Sabre system is named


ATAC (for Automated Ticket Agent Checkout); a C20 is the automated
station summary form in the ATAC system. Although the Agent Sales
Report functionality supercedes the ATAC system, some of the ATAC
language and options remain in the Agent Sales Report tables.

Apply

Have participants display the Form Number Table.

Training Guide

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

Introduce

Add Form Number to Form Number Table


The EPR keyword STNMNT and AAACRD are required.

Demonstrate

Explain

WAFU070
WAF

Primary action code

Secondary action code for Update

070

Example form number

The purpose of this entry is to add a form number to the Form Number
Table.
The Sabre system response is a mask similar to the one shown below:
WA-UPDATE WAF TABLE FORM NUMBER 070
DESCRIPTION<
FORM
TYPE
<
>

MANUAL
FORM
<N>

CK DG
CALC
< >

UPDATE ATAC <N>

TKT
DES
<N>

EXCH
OK
<N>

TRANSACTION
CODE
< >

>

RFND
OK
<N>

FLIGHT
DOC
<N>

ATB
STOCK
<N>

C20
LINE
< >

PNR
REQUIRED
< >

MD< >

AFFECT
DRAWER TTL
<N>

QUIT< >

When the ADD/UPDATE entry is performed, the system checks to see if


the form number exists in the database.

10

If the form does not exist, the mask displays with the default
information filled in

If the form does exists, the mask displays with the existing data from
the database and the user can update if necessary

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Point Out

WA-UPDATE WAF TABLE FORM NUMBER 070

This is the screen title data and the form number from the update entry.
Numbers can be 2-4 numerical characters.
Certain ticket number form codes are recommended to be used for specific
types of forms, per IATA Recommended Practice 1720.
Sabre Holdings follows these recommendations when initially setting up
an airlines WAF table.
If, for example, additional assignments are needed to be made at a later
date, these form code allocations are advised below:

Training Guide

Form
Code

Form Type

Source of
Sale

No. of
Digits

Check Digit
Calculation
Method

200

MPD

Airline

202 to
209

OPTAT

Agency
(BSP)

260

ATB Excess
Baggage

Airline

262 to
269

OPTAT

Agency
(BSP)

270

ATB MCO

Airline

272 to
279

OPTAT

Agency
(BSP)

280

ATB PTA

Airline

282 to
289

OPTAT

Agency
(BSP)

290

ATB Tour Order

Airline

291

FIM

Airline

292

ATB Special
Service Voucher

Airline

293 to
299

OPTAT

Agency
(BSP)

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

11

DESCRIPTION<

>

Form description field. Up to a maximum of 30 free text characters can


be added. The description must be entered in valid Sabre system
supported characters
FORM
TYPE
<
>

Form type codes are 3 alpha characters. The valid form type codes are:
BAG

Excess baggage ticket

CRG

Cargo/Priority Parcel, etc.

FIM

Flight Interruption Manifest

MCO

Miscellaneous Charge Order

MPD

Multi Purpose Document

MSR

Miscellaneous Sales Receipt

PAS

Non-revenue ticket

PTA

Pre-paid ticket

RFD

Refund document

SST

Special Service Ticket

TKT

Ticket

TUR

Tour order

VCH

Voucher

MANUAL
FORM
<N>

Indicate if the document is a manually issued paper document


Use Y for Yes or N for No (Default is N).
CK DG
CALC
< >

The Check Digit Calculation method is indicated by a numeric indicator.


This field accepts a single numeric character, 1, 2, 3 or 0 only.

12

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Method 1 - pre-numbered documents, includes the coupon number,


10-digit form code and serial number. Omits airline numeric code.
(Method 1 does not require a Stock Control Number but will not error
if one is entered.)

Method 2 - computer numbered TAT documents. Includes 10-digit


form code and serial nbr. Omits coupon number and airline numeric
code.
(Method 2 requires a Stock Control Number - 11 digits minimum, 14
maximum.)

Method 3 - ATB - coupon-by-coupon documents. Includes the coupon


number, airline numeric code, 10-digit form code and serial number.
(Method 3 requires a 14-digit Stock Control Number, including the
SCN check digit.)

Method 0 - an exception, no displayable check digits.


Used for form numbers that are assigned to both automated neutral
stock (computer assigned) and pre-numbered stock, including manual
and TAT documents, and for electronic documents that do not have a
displayable check digit.
(Method 0 does not require a Stock Control Number but will not error
if one is entered.)

The numeric indicator also determines when a stock control number


(SCN) is required as a screen input.
TKT
DES
<N>

Indicate if a ticket designator is required,


use Y for Yes or N for No (Default is N).
EXCH
OK
<N>

Indicate if the document is eligible for exchange,


use Y for Yes or N for No (Default is N).
RFND
OK
<N>

Indicate if the document is eligible for refund,


use Y for Yes or N for No (Default is N).

Training Guide

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

13

FLIGHT
DOC
<N>

Indicate if the document is a flight document,


use Y for Yes or N for No (Default is N).
ATB
STOCK
<N>

Indicate if the document is a flight document,


use Y for Yes or N for No (Default is N).
This selection determines system-generated form numbering (internal
dispensing).
Note - the manual form and the ATB stock cannot both be marked Y.
UPDATE ATAC <N>

Entering Y indicates ATAC processing as activated,


N will bypass ATAC processing.
If Y is selected, the next four fields (Transaction Code, C20 Line, PNR
Required and Affect Drawer Total) must also be filled in.
TRANSACTION
CODE
< >

Transaction code - enter a valid ASR transaction code.


Some of the most commonly used codes are:

SG = Sabre System Generated

AG = Agent Generated

RF = Refund (cash)
for additional transaction codes, see
F*FMH/ASR/TRANSACTION/CODES

C20
LINE
< >

A C20 form is the automated station summary form used by the ATAC
functionality. Although the ASR system supercedes ATAC and does not
use the C20 form, this indicator must still be included.
Indicate which C20 line is to be updated, must be line 1, 3, 5 or 9.

14

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

PNR
REQUIRED
< >

Indicate if a Passenger Name Record (PNR) is required for ATAC


processing, use Y for Yes or N for No.
AFFECT
DRAWER TTL
<N>

Indicate if the transaction is to impact the ATAC Drawer total,


use Y for Yes or N for No.
MD< >

Placing an <X> in the MD (Move Down) field will display the portion of the
WAF Table Update screen that permits specifying requirements for the
Non Database Screen Display fields:
WA-UPDATE WAF TABLE FORM NUMBER 070
DESCRIPTION TEST
NON DATABASE SCREEN DISPLAY FIELDS
ORIG DOCUMENT NUMBER<Y> ORIG ISSUE DATE<Y>
EXCHANGE FOP
<Y> ISI CODE
<N>
NUC
<N> ROE
<N>
ZP TAX DETAIL
<N> XF TAX DETAIL <N>
BASE CURRENCY CODE AND AMOUNT
<Y>
EQUIV CURRENCY CODE AND AMOUNT
<Y>
TAX AND TAX CODE
<N>
TOTAL CURRENCY CODE AND AMOUNT
<Y>
ACTIONS
PARTIALLY USED

<N>

EXCHTAX

PLACE OF ISSUE<Y>
FARE CALC LINE<N>
EXCHANGE CPNS <Y>

<N>

PREV< >

QUIT< >

The options selected in these fields (Y for Yes, N for No) will determine
if the indicated fields are to be required in the Automated Exchange
Non-Database Document Screen (screen 12).
ORIG DOCUMENT NUMBER< >

Indicate when the non database document being exchanged is from a


previous exchange, if the original document number is required.
Use Y for Yes or N for No.

Training Guide

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

15

ORIG ISSUE DATE< >

Indicate if the issue date of the original ticket document required in the
exchange transaction,
use Y for Yes or N for No.
PLACE OF ISSUE< >

Indicate if the place (where the original ticket document was issued) is
required in the exchange transaction.
Use Y for Yes or N for No.
EXCHANGE FOP

< >

Indicate if the form of payment for the original document is required,


use Y for Yes or N for No.
ISI CODE

< >

Indicate if the ISI (International Sales Indicator) code from the exchange
ticket (SITI, SOTO, SOTI, SITO) is required,
use Y for Yes or N for No.
FARE CALC LINE< >

Indicate if the user will be required to enter data into the Fare Calculation
area in the Non-Database Exchange Screen (screen 12),
use Y for Yes or N for No.
NUC

< >

Indicate if, for international routings, the user will be required to enter the
total NUC (Neutral Unit of Construction) amount from the exchange
ticket. (Normally, the NUC is not required except when a ROE rate
exists.) Use Y for Yes or N for No.
ROE

< >

Indicate if the Rate of Exchange field will be required when the fare
calculation is NUC, use Y for Yes or N for No.
EXCHANGE CPNS < >

Indicate if the user will be required to enter the number of the coupons
being exchanged, use Y for Yes or N for No.

16

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

ZP TAX DETAIL

< >

Indicate if the user will be required to enter the ZP Tax detail breakdown,
use Y for Yes or N for No.
XF TAX DETAIL

< >

Indicate if the user will be required to enter the XF Tax city and amount
detail, use Y for Yes or N for No.
BASE CURRENCY CODE AND AMOUNT

< >

Indicate if the user will be required to enter the base currency code and
amount detail, use Y for Yes or N for No.
EQUIV CURRENCY CODE AND AMOUNT

< >

Indicate if the user will be required to enter the equivalent currency code
and amount detail, use Y for Yes or N for No.
TAX AND TAX CODE

< >

Indicate if the user will be required to enter the tax and tax code detail,
use Y for Yes or N for No.
TOTAL CURRENCY CODE AND AMOUNT

< >

Indicate if the user will be required to enter the total currency code and
amount, use Y for Yes or N for No.
PARTIALLY USED

< >

Indicate if the user will be required to indicate if a non-database document


is partially used or not, use Y for Yes or N for No.
EXCHTAX

<N>

Indicate if the user will be required to indicate exchange tax, use Y for
Yes or N for No.
QUIT< >

Use this option to exit out of the update mask and terminate the
transaction.
After completing the updates, select <Enter>. Two other fields are
displayed:

Training Guide

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

17

ADD/UPDATE FORM NUMBER<


>BASED ON FORM<070> QUIT< >
FORM UPDATE/ADD COMPLETED 0690

ADD/UPDATE FORM NUMBER<


>BASED ON FORM<
>
The ADD/UPDATE FORM NUMBER option is displayed to permit adding a

new form, or to permit updating a different form, based on any form


already in the table. If the same updates are to be applied to another form
number, then simply enter the additional form number in the first brackets,
the second set of brackets contains the form number that has just been
updated. If a new form number is entered, the fields for the just-completed
form will be copied.
FORM UPDATE/ADD COMPLETED 0690

This response is from the Sabre system, confirming that a form number
has been added to the table.
Once complete, the Form Number Table is updated and the forms mask
redisplays. At this point the mask is not updateable.
Apply

18

Have each participant enter a form number to the Form Number Table.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Introduce

Delete Form Number from Form Number Table

Demonstrate

WAFD22

Explain

<Enter>

WAF

Primary action code

Indicator for Delete

22

Form number (2- or 3-digit)

The purpose of this entry is to delete a form from the Form Number Table.
The Sabre system response is a redisplay of the updated Form Number
Table.

Apply

Training Guide

Have participants delete their form number from the Form Number Table.

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

19

Introduce

Ticketable Airline Table


In order to display this table, the agent must have the duty code # and be
in the AAA city HDQ.
This table is maintained by Sabre Holdings.

Demonstrate

W/TC*

<Enter>

Explain

This table contains all of the airlines with whom a carrier has a ticketing
agreement. It is accessed when a ticketing entry is made.
The Sabre system response will be similar to the one shown below:
AA AC AI AS BA B2 CO CX CY DL EK GF GG HA HE HP
IC JL JR KA KL LA LB LH LO LR LV NW PA PL PX QF
RG SR SU TA TW TZ UA UL US UT U0 WD XH YM YV YX
5C 9W
END

Apply

20

Have participants display the table and discuss any questions.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Display Station Numeric Table

Introduce

The AAA of CRD is required.

Demonstrate

WJ*

<Enter>

Explain

The Station Numeric Table is a list of all cities within a partition which
display the ticketing abilities of each station.
Each station is assigned a station number which is used in the initial ticket
printer designation. This station number will identify the station and the
ticketing action taken on a daily basis.
The Sabre system response will be similar to the one shown below:
STATION
091 01 10
101 01 10
571 05 10
561 01 10
571 01 10
561 02 10
561 08 10
561 09 10
561 07 10
561 10 10

5
3
1
2
0
4
2
4
0
6

CITY
WASTS
MIATS
CWBTS
ASCTS
BHZTS
TDDTS
CAMTS
CIJTS
TJATS
PSZTS

TKT
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES

BILL
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO

NTKT
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES

10

10

10

TOTALS

Point Out

Training Guide

CPT
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
0

ATAC ASR
NO YES
NO YES
NO YES
NO YES
NO YES
NO YES
NO YES
NO YES
NO YES
NO YES
0

10

Display item /
Column header

Example

Explanation

STATION

091 01 10 5

Station numeric code.

CITY

WASTR

City code location.

TK

YES

Automated ticket indication.

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

21

Display item /
Column header

Example

Explanation

BILL

NO

Accelerated credit card billing


(ACCB).
ACCB is a process that allows
credit card charges to be billed
directly to the clients bank through
either a magnetic tape or bulk data
transmission.

NTKT

YES

Neutral ticket stock.


A process that allows the Sabre
system to assign and print ticket
numbers at the time of issuance.

CPT

Commission protected ticketing.

NO

A process in which the Sabre


system automatically credits
agencies with the applicable
commission once ticketed and
places ticketed CPT PNRs on a
queue for accounting purposes.

Apply

22

ATAC

NO

Automated Ticket Agent Checkout function active.

ASR

YES

Agent Sales Report function active

Request each training participant to display the Station Numeric Table.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Introduce

Add City to Station Numeric Table


The duty code #, the EPR keyword STNMNT, and an AAA into the city
CRD are all required.
The station number should be created in sequence with the station
numbers provided on the list. There are basically three steps required to
adding a city to a station numeric table:
1. Determine station number and obtain check digit.
2. Determine ticketing options for station.
3. Enter station number, station alpha ticketing designator and ticketing

options.
1. Determine the station number and obtain the check digit for the station

number by using the following formula (7-digit station number


preceded by 000):
W/TATKT0001234567 <Enter>
The Sabre system response will be similar to the following:
CK DIGIT IS 5

2. Determine ticketing options for the station:

TKT

Will the station use unnumbered stock?

(yes or no)

BILL

Will the station use ACCB?

(yes or no)

NTKT

Will the station use neutral stock?

(yes or no)

ATAC

Is ATAC to be activated for the station?


(Do not select yes if ASR is in use)

(yes or no)

ASR

Is ASR to be activated for the station?


(Do not select yesif ATAC is in use)

(yes or no)

3. Add the 7-digit station number and check digit, station identification

and ticketing options.

Training Guide

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

23

WJA12345671LHRTRTKTYESBILLNONTKTYESASRYES
<Enter>

Demonstrate

WJ

Primary Station Numeric Table action code

Secondary action code A for Add

12345671

Station numeric code.

LHRTR

City code location.

TKYES

Automated ticket indication


Reminder: Yes for Active, No for Inactive

BILLNO

Accelerated credit card billing (ACCB).


ACCB is a process that allows credit card
charges to be billed directly to the clients bank
through either a magnetic tape or bulk data
transmission.

NTKTYES

Neutral ticket stock.


A process that allows the Sabre system to assign
and print ticket numbers at the time of issuance.

ASRYES

Agent Sales Report function active


(If using Agent Sales Report)

The Sabre system response will be similar to the following:


OK 12345671

Explain

LHRTR

TKTYES

BILLNO

NTKTYES

ASRYES

The purpose of these entries is to add a city to the Station Number Table.
When the Station Number Table is displayed, the city will appear.

Note

24

No updates should be made to the WJ table if any station reports are in


open status, otherwise a database error can occur.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Apply

Training Guide

Have each participant complete the above steps in order to add a station
and its ticketing options to the Station Numeric Table.

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

25

Introduce

Delete City from Station Numeric Table


The duty code # and AAA CRD are required.

Demonstrate

Explain

WJA12345678ABCTR/D

<Enter>

WJ

Primary action code

Add option

123..

Station number

LHR

Airport/station three-letter code

TR

Location (ticket counter, CTO, etc.)

Separator

Delete

The purpose of this entry is to delete a city from the Station Number
Table.
If a station is added to the numeric table in error or is no longer
applicable, it may be deleted.
If a station is turned on to Agent Sales Report, it must be turned off before
deleting.
The Sabre system response will be similar to the one shown below:
OK

DELETED

Note

No updates should be made to the WJ table if any station reports are in


open status, otherwise a database error can occur.

Apply

Have participants delete their station from the Station Number Table.

26

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Agent Sales Report Database


Introduce

Activating Agent Sales Report


A station must be initialized for the Agent Sales Report function before it
can be turned on to the Agent Sales Report function. Each Sabre hosted
carrier is responsible for station initialization and turning on and off Agent
Sales Report stations. Remember, the Station Numeric Table identifies
those stations turned on to the Agent Sales Report function.
A station initialization entry sets up the station in the Station Index
Record and initializes the associated station records with station
identification information. A station turn on entry allows access to the
initialized station records. A station delete entry turns the station off to
the Agent Sales Report function.
How the Agent Sales Report Function Works on a Daily Basis
When an agent designates to a ticket printer, the Agent Sales Report
function turns on the Agent Sales Report logging indicator in the Agents
Assembly Area (AAA). The agent is added to the list of agents in the
Station Record for the appropriate day.
For the rest of the agents shift, all Sabre generated tickets issued get
recorded in the Agent Detail Record along with any manual Agent Sales
Report transactions. The agent can display these transactions at any time
during the shift to assist in reconciling total daily sales including cash,
checks, credit card transactions and any other pertinent documents.
For the situation where an agent only needs to perform manual Agent
Sales Report entries, the Agent Sales Report function provides a dummy
printer assign function to allow manual Agent Sales Report access. For
example, if an agent issued only manual forms for an entire shift, they
would not need to assign a standard printer.

Training Guide

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

27

At the end of the shift, the agent closes and balances their Agent Detail
Record credit transactions and cash/check transactions. This process:

Modifies the Station Record to show the agent closed.

Transfers the total information to the station report.

Clears the Agent Detail Record for the next sine-in.

An agent is automatically removed from the Agent Sales Report function


when the die number is removed from the agents Employee Profile
Record. An agent cannot be removed while their Agent Detail Record is
still active.
The steps to verifying and/or updating the Agent Sales Report database
are as follows:
1

Turn on the Agent Sales Report function.

This can be accomplished when a station is added (see previous section),


or may be done as a separate entry (as discussed below).

Note

28

The ASR option should not be activated / deactivated unless all station
reports are closed, otherwise a database error can occur.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Turn Agent Sales Report On

Introduce

The keyword SNTMNT is required.

Demonstrate

Explain

WJA12345678HDQTRASRYES

<Enter>

WJA

Primary action code

123..

Eight-digit station number

LHRTR

3-letter station code and office indicator

ASRYES

ON indicator

Each station must have the Agent Sales Report function turned on
before they are able to perform any Agent Sales Report function.
The Sabre system response will be similar to the one shown below:
OK

Notes

LHRTR ON TO ASR

The Agent Sales Report function is initialized by Sabre Data Security in


Tulsa. For example, to initialize a station, the Country wherein the station
resides must be coded into an internal table by Sabre Data Security.
For assistance with initialization, please contact the Sabre Reservations
help desk.
On the assigned implementation date, an individual with the keyword
ATACSP and duty code 7 must activate the system locally.
Ticket agents' and supervisors' EPRs should be updated with the keyword
DIENBR before signing into the Agent Sales Report function.
EPRs of supervisors and lead agents should contain the keyword
ATACSP.

Apply

Training Guide

Have participants turn on the Agent Sales Report function for their
individual station.

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

29

Introduce

Activate ASR for a City already on the Station Numeric Table


A station may already be present on the Station Numeric Table, but not
have ASR activated.
The duty code #, the EPR keyword STNMNT, and an AAA into the city
CRD are all required for this entry.

WJA23808621PERTOASRYES

Demonstrate

<Enter>

WJ

Primary Station Numeric Table action code

Secondary action code A for Add

23808621

Station numeric code.

PERTO

City code location.

ASRYES

Agent Sales Report function active

To activate every station on the Station Numeric Table for ASR:


WJA/ASRYES/ALL
Note:

30

<Enter>

Station HDQ77777770 will need to be retained in ASR OFF


status, for testing purposes.

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Turn Agent Sales Report Off

Introduce

The keyword STNMNT is required.

Demonstrate

Explain

WJA12345678HDQTRASRNO

<Enter>

WJA

Primary action code

123..

Eight-digit station number

LHRTR

3-letter station code and office indicator

ASRNO

OFF indicator

If a city will no longer need access to the Agent Sales Report function, the
station link should be turned off. The format is identical to turning the
station ON. The only exception being that the word ON is replaced with
OFF.
The Sabre system response will be similar to the one shown below:
OK

Apply

Training Guide

LHRTR OFF TO ASR

Have participants turn off the Agent Sales Report function for their
individual station.

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

31

Quick Reference of Entries


Entry

Action

WJ*

Display the Station Numeric Table.

WAF*

Display the Forms Table.

W/TATKT0001234567

Generate check digit for station number.

WJA12345678ABCTRTKTYES
BILLNONTKTYESASRYES

Add city to Station Numeric Table.

WAFU070

Add form number to Form Number Table.

WJA12345678ABCTR/D

Delete city from Station Table.

WAFD01

Delete a form from the Form Table.

W/TC*

Display Ticketable Airline Table.

WHABCTR12345678/ON

Turn a station on to the Agent Sales Report


function.

WHABCTR12345678/OFF

Turn a station off from the Agent Sales Report


function.

32

Module: Ticketing and Agent Sales Report Database

Confidential and Proprietary Sabre Holdings

Training Guide

October 2005

Training Guide

October 2005 Confidential and Proprietary Sabre Holdings

Module: Ticketing and Agent Sales Report Database

33

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