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This document is intended to explain Acers service policies and services offered by Technical Services Business unit which
operates the Acer Care Centres in Malaysia.
If you need further clarifications, we can be contacted by the following ways:
Acer Care hotline : 1800 88 1918
Fax : 038024 5100
Email : ama.acercare@acer.com
Internet : www.highpoint.com.my
your nearest Acer Customer Service Center Centre
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mishandling or negligence after the purchase of the Product;
b. The Product is damaged as a result of natural disaster or acts of God, e.g. fire, flood, lightning.
c. The Product is damaged as a result of connection to irregular voltage sources.
d. The Product is installed, maintained, operated or use other than in accordance with the instructions provided
by Acer in relation to the Product.
e. The Product is altered, modified and repaired by a party not authorized by Acer.
f. The Product is not purchased from Acer or through Acer's authorized distributors and resellers.
g. The customer cannot provide the sales receipt or purchase invoice or the Warranty card is lost, damaged or
tampered.
h. The Warranty period has expired.
7. The warranty does not cover :
a. Transportation, delivery and/or incidental costs incurred in the fulfillment of this warranty
b. Any software preloaded on or otherwise sold with the Product.All software is provided as is and Acer disclaims
any and all warranties, express or implied, including but not limited to any implied warranty of non
infringement of thirdparty rights, merchantability or fitness for a particular purpose.Acer does not warrant
that the software will be error free or that the software will meet the customers requirements.
c. Installation of software other than those specified in the starter package.
d. Recovery of corrupted HDD media other than to original factory state.
e. Damage to or loss of any programs, data or removable storage media.The customer is responsible for saving
(backing up) any programs, data or removable storage media.The customer is advised to backup essential
programs and data before allowing or sending for service.
f. Parts requiring replacement due to normal wear and tear, corrosion, rust or stain.
g. Products where the model number or serial number has been removed altered or obliterated from the
product.
h. Defects or damage arising from usage of:
Unauthorized or poor quality CD ROMs; or
Unauthorized or poor quality floppy disks
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A full range of upgrades is available from Acer Care Centre. We would be able to advice you on the upgrades in view of
price/performance and also the cost effectiveness of upgrades.
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Please call your nearest Acer Care Centre (Hotline: 1800881918 ; Voice:8026 6226) or email us at: ama.acercare@acer.com
ACER explore
beyond
limits DESKTOPS
LAPTOPS
TABLETS
SMARTPHONES
OTHER SERVICES
MONITORS
PROJECTORS
ACCESSORIES
abApps
ELECTRONIC REPAIRS
All Acer Care Centres has a comprehensive repair tool set and diagnostics tools to provide electronic bench repairs (up to
component level troubleshooting) for PCs and other peripherals and all electronic repairs are carried out with suitably
qualified technicians and engineers.
Please contact Acer Care Centre if you have equipment that requires repairs. We would be able provide expert advice on
the feasibility of such repairs.
WORKSHOP SERVICES
All Acer Care Centres also has workshop facilities. This include troubleshooting, module swaps and software loading
services. For charges please call the Acer Care centre or email us at ama.acercare@acer.com.
ONSITE REPAIRS
Onsite repairs / board swaps are also available and is based on user requirement especially for OutOfWarranty equipment.
Please check for latest pricing/quote.
TEST AND CERTIFICATION
Head Office Acer Care Centre maintains a Test and Certification Lab. Here, we test and certify 3rd party software and
hardware for use with Acer products.
These tested products are issued with our certification based on our findings are compiled/distributed via our Internet home
page for reference.
A hard copy of the tested product can be made on your requests. All submission of test products must be accompanied with
a cheque of RM100.00 being processing and testing fee. For more information, please contact Acer Care Centre at Hotline:
1800881918 ; Voice:8026 6226 or email ama.acercare@acer.com or visit your nearest Acer Customer Service Center.
Need more help or have some good suggestions?
ama.webmaster@acer.com
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