C ORTLANDT N EWS !

Newsletter October
Vol u m e 1 , I s s u e 1

Paint the Mall Red for Womens Heart Health @ Jefferson Valley Mall

ShopRite of Cortlandt Manor, 2094 E.Main Street, Cortlandt Manor, 10567

Phone: 914-737-4335

Congratulate to those on
People on the Move!
Mike Strang
Zophia Podhorodecka
Anthony Brown
Joe AustinRyan Powers
Shonna SullenJesse MayerhoferOCary ShawJesus Molina
Jesse Finnell

- Dairy manager
-Haba/Nonfoods
-N/C
Bakery
CGO/Asst.MGR
CGO
Dairy Manager
Grocery Manager
CSM
O/N Chief

A leader is someone who helps develop

and coaches people into becoming the
person they are meant to be.

Dear Associates,
I hope everyone had a great New

Sampling
events!you so much for all of your hard
Year! Thank
work over the past few months. Some
departments have broken their sales
records! In order to continue growing our
business, not only here at our Cortlandt
Manor store but throughout the company,
we have to maintain and improve two
things: Customer service and store sales.
Now, how are we going to increase store
sales? Well as you may have noticed we
have WOW! Signs on certain product to
really grab the customers attention items;
overhead announcements
for items we have
Service Commitment
to push like our chicken wings over super
of the Month
bowl. By doing these things get the

Look for service opportunities to

differentiate ShopRite from others.

INSIDE THIS ISSUE

Upcoming Training
Associate Spotlight
Rewards and Recognition
Celebrations
Birthdays
Anniversaries
Bits and Pieces

1
2
2
3
3
3
4

Upcoming Training

- AED certification
April 1, 12p-3:30p here in
store, maximum 10 people.
Sign up by the time clock.
The most important aspect to grow our
business is to demonstrate exceptional
I GOTCHA!
customer service. Customers shop
here
because of our low prices, cleanliness and
I GOTCHA cards will be given to
commitment to the community and
each Associate observed
education and they expect great customer
demonstrating leadership in customer
service. If they do not get
thesethroughout
things the
when
engagement
month
they shop at ShopRite,and
they
willwill
drive
rightchosen
a winner
be randomly
down the road to our competition.
and awarded a Caught Medal and $5
Remember to always smile,
Coupongreet
at the end
theof each Month.
customer offer assistance if they look lost,
and walk them to the item. We want you, to
be empowered to make the right decision. If
a customer is asking for a reasonable
substitution (within $1 or $2 of item on sale)
make that sub. That is just one example of
how we say yes to the customer. A
customer will leave and come back happy
(and hopefully bring some friends) knowing
that you used our 8 service commitments to
please the customer therefore, increasing
store sales. Remember as an associate here
you are part of the Cortlandt Manor family;
you are the foundation of this business so if
there is anything we can do for you, dont

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Page 2

Birthday Celebrations
Milton Mchayle
Waymon Lawton
Sherry Zimbaldi
Gabriel Alamo
Feliz Garcia-Diaz
Randy Thompson
Dawn Waddell
Shealyssa Mason
Joel Ronk
Tina Williams
Peter Lorenzo
Joseph Austin
Elizabeth Moschiano
Colleen Mullin
Kathryn Bourg
Darcella Dabbs
Stella Feminella
Joelle Jacobs
Elizabeth Sayers
Staurt Wallace
Edwin Romero
Ruth Seger
Lori Barbey
Lilli Leonardo

Spirit Days

March 28th- BASEBALL DAY

Show your support for MLB opening day!
April 25th- TIE-DYE DAY
Have fun with tie-dye- wear your favorite tie-dye shirt, hat, bandana,
etc.
May 30th- HAWAAIIAN SHIRT DAY
Think summer wear you favorite Caribbean shirt!
June 27th- SUPERHERO DAY

Wear a shirt with your favorite SUPERHERO on it! (Capes are

acceptable)

Congratulations!
Cristal Scott (bakery associate) on the birth of
her baby boy!
Ruth Villa (Produce) on the birth of her baby!
Joseph Tarcinale
Jim Cummings
Jay Savage
Lee Defranceso
Milton Mchayle

Their Milestone Anniversaries! @ Thayer Hotel

I GOTCHA Winners
Genney Bertin
Anthony Lewis
Raquela Zimbaldi
Milton Mchayle
Terry fe

Associates of the Month

January
2015

February
2015

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Page 3
Anniversary Luncheon

Anniversary Luncheon 2/9/15

Page 4
Maria Fareri Childrens hospital fundraiser!

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If you have any suggestions of what you would like

in this newsletter, please let us know!
We thank you,
Jack, Mike, Bob, Ronald and Nicole!