28 J AN U AR Y 2 010

The Southern REALTOR Network

The Southern Realtor Network of the
Birmingham MLS meets every
Thursday morning at 9:00 am at Ruby
Tuesday, Highway 31 N, Vestavia. The
meeting includes a light breakfast.
The REALTORS will have a chance to
WAGON
make announcements along with the
MASTER
Birmingham Association of
REALTORS (BAR).
Sheila Alexander
RE/MAX Advantage
You will have a chance to
296.1515
present any old and new
Sheila@
birminghamhomes.net listings, with which you
may need assistance. You
will also be able to discuss
COMMITTEE both buyers’ and sellers’
MEMBERS needs.
Sandra Carr Networking begins at 8:45am and
RE/MAX Advantage gives you the chance to meet with
979.9854
other REALTORs and affiliates of the
BAR. The charge is $3 per person,
which goes to our charity, FAMILY
CONNECTION. Please visit their
website at http://familyconnection-
inc.org.
We would like to thank Ruby Tuesday
for allowing our caravan to
meet at their location at no
charge.
Please remember to email
Kimberly Boackle, no later
than noon on Wednesdays,
to add your listings for the
next newsletter. Please
remember to include MLS #
and send to: kimi5564@bellsouth.net
Thanks!!

Martha Moody Smith

RELI Inc
999.0207

Gloria Jackson
First Federal Mortgage
965.2167
C a l l TODAY t o
sponsor a Thursday
Breakfast

Call Mark Boackle for all your mortgage needs:

2 0 5 .2 53 .9 18 2
 PAGE 2

Call Stacie at 541.9953

Horizon Condominium
$950/month
2BR/2BA condo on top level, living
room, dining room and screened
porch, all appliances, including
washer and dryer, pool, tennis
Mon, 1 Feb courts and clubhouse
PR Task Force
10:30am

Mon, 1 Feb Gail Hutton - 222.4335

PR Committee
2pm

Wed, 3 Feb 2725 Oxmoor Way - $1,400/month

Education Committee 4BR/2.5BA formal dining room, living room with
9am
gas fireplace, master on main level, 2-car garage
Wed, 3 Feb
WCR Governing Board 4721 Overwood Circle - $1,350/month
Noon
3BR/2BA with hardwood floors, all black kitchen
CE: “Auction an Age- appliances, fireplace and attached covered parking
Thu, 4 Feb
Old Solution for
9am 3350 Rosemary Lane - $1,400/month
Modern Times
4BR/2.5BA
Commercial Million Hardwood floors, basement parking, in Rocky Ridge
Thu, 4 Feb
Dollar Sales Club business district
11:30am
Meeting
2827-B Georgetown Drive - $500/month
Thu, 4 Feb Grievance Committee
1BR/1BA
2pm Meeting
1BR/1BA. Includes water, pool and clubhouse
Mon, 8 Feb
Broker VOW Training
8am

Mon, 8 Feb Young Professionals

2pm Network

Tue, 9 Feb
Broker VOW Training
8am

Wed, 10 Feb
Broker VOW Training
8am

Wed, 10 Feb Membership

11am Committee

Wed, 10 Feb
MLS Committee
1:30pm

Call Mark Boackle for all your mortgage needs:

2 0 5 .2 53 .9 18 2
VOLUME 2, ISSUE PAGE 3

Most people don’t give much thought to customer retention. They usually spend all their time
worrying about the next deal. The next lead.
What they don’t realize is how much business they could KEEP if they simply followed up with
past customers.
Let me ask you a question: How would you react if you got a call from the guy who sold you
your car to make sure everything was going okay?
How would you react if your dentist called you the day after a root canal to make sure you
were out of pain?
How would you react if a manager at a nice restaurant
phoned you up to let you know they can reserve a spot for
you on Valentine’s Day?..
How would you react if the gal who cuts your hair sent you
an email with a survey, looking for comments and
suggestions?
Some business people tell me that’s looking for trouble. I’m sorry, but I couldn’t disagree
more. In fact, I think it’s looking for just the opposite: rapport, loyalty, satisfaction and
repeat business.
See, if follow-up turns up a lot of dissatisfaction, then obviously you need to make some
serious changes because the dissatisfaction was there whether you discovered it or not.
But more than likely that won’t happen. If it does, simply apologize and thank them profusely
for being honest and promise them that you will make that change. Then…and here’s the
kicker…ask them if they would give you feedback in the future as you make these changes.
People love to give their opinions, so you’re usually going to get a yes.
Danny Kennedy said it best:
Recognition and appreciation can be very powerful and very inexpensive as a marketing
strategy. It is true that comprehensive follow-up and follow-through may reveal
some inadequacies in your business operation and that’s good if you use those discoveries as
impetus for improvement.
Of course every business, no matter how well managed, will have to deal with dissatisfied
even angry customers from time to time.
Sometimes the customer is justified in his complaints other times he is not. But the mere
handling of the dissatisfied is just another way to get people to love you and avoid using the
competition.
 Network Notations:
Thank you to Gloria Jackson, 1st Federal Mortgage, for providing this week’s breakfast.
Please call Gloria Jackson (1st Federal Mortgage), 965.2167, to sign up for a Thursday breakfast;
we are a sad group without our morning victuals. Don’t forget to dine at Ruby Tuesday’s and let
them know that you are a member of the caravan - They are truly generous in allowing us to use
their facility every week for FREE. Your $3 weekly donation is able to go straight to our charity.
Ruby Tuesday also offers a Sunday Brunch.

News:
Advanced GMAC Realty is now known as Real Living Advanced Realty
Please join our facebook group: Southern Area Realtors Network

First-Time Realtor(s): Frieda William, RE/MAX Advantage

First-Time Affiliate(s): Kelly Fergerson, Law Office of Chris Battles and Jack Hert,
Inspection Services of Alabama ($50 off first referral 305.0193)

Brokers Present: Alicia White and Pat Lynch

Upcoming Events:
Thursday, 25 March - BARPAC Event - Ross Bridge - Auction and
Dinner - $20

Thursday, 15 April - BAR Luncheon - Pinetree Country Club - $20

Coming Soon - Caravan “Fun Run”

Mark Boackle is Online: https://www.wfhm.com/loans/mark-boackle/index.page

 Maggie Kessler - 999.9877 - Cahaba Real Estate C
704 Valley Street, Hoover - MLS 448943 - $324,900
4BR/3BA - Split Foyer with 2-story entrance, eat-in kitchen has
granite, stainless steel and breakfast bar, formal dining room with
A
vaulted ceiling, finished basement, screened porch, very large fenced
backyard - Just 2 years old R
1393 Al Seir Road, Hoover - MLS 443910
Reduced $50K to $299,900 A
4R/3.5BA - Hardwoods and granite with plenty of storage, fenced
backyard and stone patio. V
A
N

L
I
S
T
I
N
G
S
Call Mark Boackle for all your mortgage needs:
2 0 5 .2 53 .9 18 2
 Janis Mullins - 542.4203 - Prudential C
7268 Creek Trace Blvd, Bessemer - MLS 425755 - $486,250
38.9 Acres of LAND A
1 Highway 13, Helena - MLS 451228 - $99,989
R
7.47 Acres of LAND
A
3251 Highway 119, Leeds - MLS 445916 - $206,700
3 Acres of LAND V
2750 Highway 119, Leeds - MLS 446088 - $397,500
5 Acres of LAND
A
N
4056 Highway 119, Montevallo - MLS 445911 - $127,200
1.8 Acres of LAND

509 Woodbridge Terrace, Chelsea - MLS 438874 - $277,317 L

4BD/3.5BA - brick home in cul-de-sac on 1.46 acres with eat-in
kitchen with Corian and stainless and breakfast bar, formal dining
room, fireplace in family room, Jacuzzi tub in master bath, unfinished I
but studded walk-out basement, floored attic, deck and covered
patio, fenced backyard with terraced gardens backs up to woods
S
5405 Nottinghill Drive, # 56, 35235 - MLS 428723 - $107,900
3BD/2.5BA - Townhome with new paint, living room with bay window
and brick fireplace, new wood laminate flooring, new French doors in
T
dining room leading to landscaped and fenced backyard with patio and
outdoor storage, floored attic and assigned parking I
N
G
S
Call Mark Boackle for all your mortgage needs:
2 0 5 .2 53 .9 18 2