H EALTH P LANNING &

M ANAGEMENT L IBRARY
Australasian College of Health Service Management (NSW Branch)
PO Box 341, North Ryde 1670 Phone: 02 9805 0125 Fax 02 9889 3099 Email: library@achsm.org.au

Reading List on the Balanced Scorecard

Achieving Excellence in Veterans Healthcare
A Balanced Scorecard Approach
Biro, Lawrence A, Moreland, Michael E and
Cowgill, David E, Journal for Healthcare Quality,
Vol. 25(3) May/June 2003 pp. 33-39

Weber, David, O, Health Forum Journal, Vol.

43(3) May/June 2001 pp. 20-24
David Norton's and Robert Kaplan's balanced
scorecard finally reaches the boardrooms of
health care organisations.

Applying the Balanced Scorecard in

Healthcare Provider Organisations
Inamdar, Noorein and Kaplan, Robert S, Journal
of Healthcare Management, Vol. 47(3) May/June
2002 pp. 179-196

Bringing Human Resources to the Table:

Utilisation of an HR Balanced Scorecard at
Mayo Clinic
Fottler MD, Erickson E and Rivers PA, Health
Care Management Review, Vol. 31(1) JanuaryMarch 2006 pp. 64-71

Balanced Scorecard: Linking Strategic

Planning to Measurement and Communication
Cribb, G and Hogan, Chris, Bond University,
epubs, 2003
http://epublications.bond.edu.au/cgi/viewcontent.c
gi?article=1006&context=library_pubs
The Balanced Scorecard: Measures That Drive
Performance
Kaplan, R S and Norton, D P, Harvard Business
Review, Vol 83(7), 2005, pp. 172, 174-80
The balanced scorecard tracks all the important
elements of a company's strategy - from
continuous improvement and partnerships to
teamwork and global scale. This enables
executives to see if they have improved in one
area at the expense of another. Article originally
published in 1992.
The Balanced Scorecard: A Potent Tool for
Energising and Focusing Healthcare
Organisation Management
Chow, C, W, Ganulin, Denise and Teknika, O,
Journal of Healthcare Management, Vol. 43(3)
May/June 1998 pp. 263-280
Balanced Scorecards
CPA Australia
http://www.cpaaustralia.com.au/cps/rde/xchg/cpasite/hs.xsl/knowledge-leadership-toolkit-guidesbalanced-scorecards.html
Balancing the Balanced Scorecard for a New
Zealand Mental Health Service
Coop Colleen F, Australian Health Review, Vol.
30(2) May 2006 pp. 174-180
A Better Gauge of Corporate Performance

Centrelinks Balanced Scorecard

Australian National Audit Office, Audit Report
No.9 200203
http://www.anao.gov.au/uploads/documents/200203_Audit_Report_9.pdf
Choosing a High-quality Hospital: The Role of
Nudges, Scorecard Design and Information
Boyce, Tammy, Dixon, Anna and others, Kings
Fund, November 2010
http://www.kingsfund.org.uk/publications/choosing
_a.html
A Comparison of Systemwide and Hospitalspecific Performance Measurement Tools
Yap C, Siu E, Baker GR and Brown AD, Journal
of Healthcare Management, Vol. 50(4) JulyAugust 2005 pp. 251-262, Discussion 262-263
Competing Values in Healthcare: Balancing
the (Un)Balanced Scorecard
Wicks, Angela M and St Clair, Lynda, Journal of
Healthcare Management, Vol. 52(5) 2007 pp.
309-324
Employers Efforts to Measure and Improve
Hospital Quality: Determinants of Success
Mehrotra, A, Bodenheimer, Thomas and Dudley,
R Adams, Health Affairs, Vol. 22(2) March/April
2003 pp. 60-71
Although on the increase, hospital report cards
are having only mixed success around the USA
Evaluating Building Performance in
Healthcare Facilities: An Organisational
Perspective

Steinke, Claudia, Webster, Lynn and Fontaine,

Marie, HERD Health Environments Research &
Design Journal, Vol. 3(2) Winter 2010 pp. 63-83
An innovative methodology has been developed
for conducting comprehensive performance
evaluations in public sector health facilities in
Canada. The balanced scorecard is the
underlying theoretical framework for this initiative.
Evaluating the Fraser Health Balanced
Scorecard A Formative Evaluation
Barnado, Catherine and Jivanni, A, Healthcare
Management Forum, Vol. 22(2) Summer 2009 pp.
49-60
Describes a recent evaluation carried out in a
large health authority in Western Canada to
assess the usefulness of the BSC as a
performance-reporting system and the extent to
which it is used for performance management.
Healthcare Quality Management
Castaneda-Mendez, K, Mangan, Katherine and
Lavery, Anne Marie, Journal for Healthcare
Quality, Vol. 20(1) January/February 1998 pp. 1013
Healthcare organisations should start using a
balanced scorecard that enables management to
direct its strategic plan according to quality
management principles.
How to Implement a New Strategy without
Disrupting Your Organisation
Kaplan RS and Norton DP, Harvard Business
Review, Vol. 84(3) March 2006 pp. 100-109, 150
Managing Alliances with the Balanced
Scorecard
Kaplan, Robert S, Norton, David P and
Rugelsjoen, B, Harvard Business Review, Vol.
88(1) January-February 2010 pp. 114-120
Fifty percent of corporate alliances fail. But you
can increase your partnerships odds of success
by applying these techniques.
Measuring Comparative Hospital Performance
Griffith JR, Alexander JA and Jelinek RC, Journal
of Healthcare Management, Vol. 47(1) JanuaryFebruary 2002 pp. 41-57
Measuring Hospital Performance to Improve
the Quality of Care in Europe: A Need for
Clarifying the Concepts and Defining the Main
Dimensions
WHO Regional Office for Europe, 2003
http://www.euro.who.int/Document/E78873.pdf
Measuring the Strategic Readiness of
Intangible Assets
Kaplan RS and Norton DP, Harvard Business
Review, Vol. 82(2) February 2004 pp. 52-63, 121

A New Framework to Ensure Excellence in

Patient-Focused Care: The Nursing
Directorates Balanced Scorecard Approach
Aguilera, Jose and Walker, Kim, Asia Pacific
Journal of Health Management, Vol. 3(2) 2008 pp.
25-29
The Office of Strategy Management
Kaplan RS and Norton DP, Harvard Business
Review, Vol. 83(10) October 2005 pp. 72-80, 157
Putting the Balanced Scorecard to Work:
Using the Scorecard to Measure Performance
and Set Strategy
Kaplan, Robert S and Norton, David P, Harvard
Business Review Vol. 71(5) September-October
1993 pp. 134-147
Reading the Right Signals: How to
Strategically Manage with Scorecards
Pieper, Shannon K, Healthcare Executive, Vol.
20(3) May/June 2005 pp. 9-14
Improve decision making by focusing on the right
information.
The Role and Application of the Balanced
Scorecard in Healthcare Quality Management
Castaneda-Mendez, Kicab and others, Journal for
Healthcare Quality, Vol. 20 (1), January/February
1998, pp 10-13
Saving Money, Saving Lives
Meliones, Jon, Harvard Business Review, Vol.
78(6) November/December 2000 pp. 57-62, 64,
66-67
Turning around any organisation is hard work but
it's even more difficult at a hospital. The chief
medical director at one hospital needed to find a
way to keep the mission lofty and the bottom line
healthy. He realised that his hospital needed to
start thinking less like a money losing non-profit
and more like a profitable corporation. His tools
were reams of data, a fresh approach to
teamwork - and the balanced scorecard.
A Strategic Information System to Facilitate
the Use of Performance Indicators in Hospitals
Gordon, D. Carter, M. Kunov, H. Dolan, A and
Chapman, F, Health Services Management
Research, Vol 11(2), May 1998 pp 80-91
A customised decision support system which
integrates multiple measures in a balanced
scorecard framework is a powerful tool for
enabling complex decision making by a
management team
Strategic Performance in Hospitals: The Use
of the Balanced Scorecard by Nurse Managers
Naranjo-Gil, David, Health Care Management
Review, Vol. 34(2) April-June 2009 pp. 161-170
This study analyses how nurse managers used
the balanced scorecard in an interactive or
diagnostic way and its subsequent effect on

strategic goal achievement (cost reduction and

flexibility)

Freeman, T, Health Services Management

Research, Vol. 15(2) May 2002 pp. 126-137

Strategic Performance Management:

Development of a Performance Measurement
System at the Mayo Clinic
Curtright JW, Stolp-Smith SC, and Edell ES,
Journal of Healthcare Management, Vol. 45(1)
January/February 2000 pp. 58-68

Using the Balanced Scorecard in the

Development of Community Partnerships
Tsasis, Peter and Owen, Susan M, Health
Services Management Research, Vol. 22(1)
February 2009 pp. 33-38

A 3-dimensional Balanced Scorecard Model

for R&D
Jones, KH, British Journal of Health Care
Management, Vol. 13(1) January 2007 pp. 19-22
The BSC is a multi-dimensional framework which
can be used to describe, implement and manage
strategy at all levels by linking objectives,
initiatives and measures to organisational
strategy.
Using Path Analysis to Examine Causal
Relationships among Balanced Scorecard
Performance Indicators for General Hospitals:
The Case of a Public Hospital System in
Taiwan
Yang MC, Tung YC, Health Care Management
Review, Vol. 31(4) October-December 2006 pp.
280-8.

Using the Balanced Scorecard to Align

Strategy and Performance in Long Term Care
MacDonald, Melanie, Healthcare Management
Forum, Vol. 11(3) Fall 1998 pp. 33-38
Using the Balanced Scorecard to Characterize
Benefits of Integration in the Safety Net
Wells R and Weiner B, Health Services
Management Research, Vol. 18(2) May 2005 pp.
109-123
What are the Advantages and Limitations of
Different Quality and Safety Tools for Health
Care?
WHO Regional Office for Europe, Health
Evidence Network, October 2005
http://www.euro.who.int/Document/E87577.pdf

Using Performance Indicators to Improve

Health Care Quality in the Public Sector: A
Review of the Literature

Copies of these articles are available from the Library at a small charge. The first article is $11.00 then
$5.50 each additional article. All prices are inclusive of GST.
To obtain copies of articles or to borrow the books, please contact Sue Brockway, Librarian, by phone (02)
9805 0125 or fax (02) 9889 3099, by mail PO Box 341 North Ryde NSW 1670 or by email to:
library@achsm.org.au