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REPORT
PERFORMANCE MANAGEMENT
Course Code: HRM 4368
Section: B
Submitted To:
Farhana Rashid
Assistant Professor
School of Business
United International University
Submitted By:
Md. Shakhawatul Islam
Id No. 111 093 033
Date of Submission:
January 25, 2014
Table of Contents
1.
Introduction: ................................................................................................................ 1
2.
3.
3.2
3.3
Primary Sources:.................................................................................................... 2
3.4
3.5
3.6
4.
5.
6.
7.
Vision ..................................................................................................................... 5
7.2
Mission ................................................................................................................... 5
7.3
Objective ................................................................................................................ 5
7.4
7.5
Goal ........................................................................................................................ 5
7.6
Slogan..................................................................................................................... 6
7.6.1
Business Slogan............................................................................................... 6
7.6.2
7.7
7.8
Strive of SPL........................................................................................................... 7
8.
9.
10.
10.3
11.
12.
13.
14.
15.
16.
Recommendation: ................................................................................................... 14
17.
Conclusion: .............................................................................................................. 16
18.
References: ...............................................................................................................17
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1. Introduction:
Square today is more than just an organization, it is an institute. In a career
spanning across four and half decades it has pioneered the development of the local
business in fields as diverse as Pharmaceuticals, Toiletries, Garments, Textile,
Information Technology, Health Products, Food Products, Hospital, etc. With an
average Annual turnover of over US$ 200 million and a workforce of about 3500 the
Square Group is a true icon of the Bangladesh business sector. Square Pharmaceuticals
Ltd. (SPL), the pharmaceutical giant in the country, is a trusted name in the industry of
manufacturing quality medicines for more than four decade. Square is now an active
corporate giant in the fields of business and industry. Beximco Pharmaceuticals, Incepta
Pharmaceuticals,
Drug
International
are
the
direct
competitor
of
Square
Pharmaceuticals Ltd. The pharmaceutical sector is a high-technology and knowledgeintensive industry. The industry has a two-tier structure. The largest firms account for
the majority of the R&D investment in the industry and hold the majority of patents.
There are a large number of smaller firms producing mostly for local markets. The
pharmaceutical industry is heavily regulated.
To identify if they are satisfied with their salaries and benefits work?
To determine the level of employee satisfaction with their work in relation to the
working environment.
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II.
Annual report
Working Papers
Office Files
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Selected Books
Printed Forms
First, the corporate executives tend to be busy. It is difficult to get time from
corporate executives. Even though they allowed such interactions, the time given
was inadequate.
Second, the business executives have limited understanding regarding the indepth knowledge and scope of the study. They were not sure about the relevance
of the study in their context.
The survey is subjected to the bias and prejudices of the respondents. Hence 100%
accuracy cant be assured. The researcher was carried out in a short span of time,
where in the researcher could not widen the study.
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5. Historical Background:
Square Pharmaceuticals Ltd is the flagship company of Square Group. In stark
contrast to its present stature, Square had a rather humble beginning. They have a
reputed name in the pharmaceutical industry in Bangladesh for manufacturing quality
medicines over their decades. SPL made its debut in a humble way in 1958 from a
small house of the village Ataikola near Pabna. Square today symbolizes a name a
state of mind. But its journey to the growth and prosperity has been no bed of roses. In
1958, the Company started as a small scale pharmaceutical venture at Pabna, a small
town in Northern Bangladesh. It was a partnership effort of four young and
enterprising men under the leadership of the Chairman, Mr. Samson H Chowdhury,
whose determination and passion saw it through the turmoil of the early days. In 1964,
the company was turned into a private limited company. After the independence of
Bangladesh, 1975 was quite a significant year for Square as it established a technical
collaboration with Janssen Pharmaceuticals of Belgium; a subsidiary of Johnson and
Johnson, USA. In its relentless quest for higher technology, Square signed a
technological collaboration with F. Hoffman-La Roche & Co. in 1984. In the year of
1987, Square became the first Bangladeshi company to export its product abroad. The
company stepped into a new era when it was transformed into a public limited
company in 1991 and subsequently it was publicly listed as both the stock exchanges in
Bangladesh, in 1995. Square Pharmaceutical Ltd has been successfully retaining its
market leader position in Bangladesh for the last consecutive 23 years and its current
market share is approximately 19.19%. The company is holding the strong leadership
position in the pharmaceutical industry of Bangladesh since 1985 and is now on its
way to becoming a high performance global player.
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1995 :
1997 :
1998 :
1998 :
2001 :
2002 :
2003 :
2004 :
2007 :
2012 :
7.2 Mission
The companys mission is To produce and provide quality & innovative
healthcare relief for people, maintain stringently ethical standard in business
operation also ensuring benefit to the shareholders, stakeholders and the society at
large.
7.3 Objective
Their objectives are to conduct transparent business operation based on market
mechanism within the legal & social frame work with aims to attain the mission
reflected by our vision.
7.5 Goal
The goals of Square Pharmaceuticals limited are
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Manufacturer and
market
time demanded
and
international
standard
7.6 Slogan
7.6.1 Business Slogan
Square Pharmaceuticals limited always uploads the dictum: Dedicated to
advanced technology.
7.6.2 Corporate Slogan
Square Group of industries has a common corporate slogan: Jibon Bachatey,
Jibon Sajatey
Business should work against corruption in all its forms, including exportation and
bribery.
Make sure that they are not complicit in human rights abuses.
Business should uphold the freedom of association and the effective recognition of
the right to collective bargaining.
Ensure strict compliance with WHO CGMP standards and local regulatory norms in
every phase of sourcing & procuring quality materials, manufacturing, quality
assurance and delivery of medicines.
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7.8
Strive of SPL
Square, strive, above all, for top quality health care products at the least cost
reaching the lowest rungs of the economic class of people in the country. We value
our social obligations.
Square owe their shareholders and strive for protection of their capital as well as
ensure highest return and growth of their assets.
Square strives, as responsible citizen, for a social order devoid of malpractices, antienvironmental behaviors, unethical and immoral activities and corruptive dealings.
Square strives for equality between sexes, races, religions and regions in all spheres
of our operation without any discriminatory treatment.
Square strives for the achievement of millennium development goals for the human
civilization.
Factory
Established
In 1958
Constitution
Chairman
Managing Director
Authorized Capital
Paid-up Capital
No. of Employees
2703
Product Range
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Manager
Executive
and above
Non-
Total
Executive
Corporate HQ
46
123
123
292
Chemicals Division
12
64
78
Pabna Plant
19
59
459
537
Dhaka Unit
14
61
168
243
Distribution
17
174
194
Field Force(SPL)
942
Field Force(Agrovet)
70
Field Force(Pesticide)
25
Total HR
84
272
988
2381
Manager
Executive
Span of Supervision
Supervision
84
272
1:3
Executive
Non-Executive
272
988
1:4
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classic blend of efficiency and equity. SPL believes in company growth by increasing
efficiency level of employees and for that offering excellent environment and support for
skill and knowledge up gradation. SPL values productivity as the spontaneous
contribution of Human Resources. Square believes in company growth by increasing
efficiency level of employees and for that offering excellent environment and support for
skill and knowledge up gradation. Square values productivity as the spontaneous
contribution of Human Resource. Strategic Human Resource Department programs are
the energy sources for Square HR for running towards the zenith of success. Flow of
clear and specific information of queries play the vital role to ensure the market
reputation of Square as the most trusted and transparent company and it enriches the
motivation level of HR who are the real contributors and owners of his/her own jobs. At
Square, HRD symbolizes the unique blending of professionalism as well as sharing the
stress and success equally like a family where every member has concern, feelings and
pride for their own company Square. HR ensures the strong supporting role to develop
and implement HR policy guidelines for ensuring uninterrupted operation and
spontaneous participation to achieve organization objective as well as fulfillment of
employee needs. HR is maintaining an effective way to deal with labor union and still no
unrest has been recorded as dispute personnel working here are taking care of Square as
it is their own family. HR is maintaining an effective way to deal with labor union and
still no unrest has been recorded as dispute. Personnel working here are taking care of
SPL as if it is their own family. Employee-employer relation is cordial.
The major functions implemented by this department are as follows:
10
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which
an
organization
gets
appraisal
system
is
the
of
is
the
performance
based.
The
of
supply
the
chain
ii.
Grading method
iii.
iv.
v.
vi.
vii.
viii.
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I.
II.
Grading method: Under this system, the rater consider certain feature and
marks them accordingly to the scale, train categories of worth are first established
and carefully defined. The selected feature may be analytical
ability,
IV.
V.
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job performances. For ex 10% given to outstanding, 20% given to good and 40%
given to satisfactory.
VI.
Checklist Method: Under this method the rater does not evaluate employee
performance; he supplies report about it and the final rating is done by personnel
department. A series of question are presented concerning an employee to his
behavior. The rater then checks to indicate if the answer to a question about an
employee is positive or negative. The value of each question may be weighed
equally or certain question may be weighed more heavily than others.
Example- Is the employee really interested in job?
VII.
Yes/No
Free Essay Method: Under this method the supervisor makes a free form, open
ended appraisal of an employee in his own words and put down its impression
about the employee. He takes note of these factors, Relation with fellow
supervisor, General organization and planning ability, Job knowledge and
potential, Employee characteristics and attitude, Production, quality, and cost
control, Physical condition and Development needs.
VIII.
13
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15. Recommendation:
As Square Pharmaceutical Ltd. is one of the leading national companies of
Bangladesh its human resource policies are much more competent and well organized
than any other organization of Bangladesh. Even many Multinational companies are
falling behind in the means of human resource practices than Square Pharmaceutical
Ltd. those are competing with the mentioned company. The training process of Square
Pharmaceutical Ltd. is very widely spread to fulfill employees need to be more
competitive. Each level of employees are facilitate with the training and development
programs of Square. 24 Employees are trained both on the job training along with off
the Job Training. Both internal and external trainers are available to train employees in
the organization. The great feature of its development process is that it provides
allowances according to the company rules to the employees when they are going for an
external training. But the lacking of Square Pharmaceutical Ltd. development system is
that it does not have any Training Institute of its own. Square Pharmaceutical Ltd. has
the structural support to establish a training institute to build its employees as it
requires. In the selection process of Square it does not have any physical examination of
the selected employees. There is no specified process of the Background Investigation of
the selected employees. It is recommended that it should adopt these steps also in the
selection process which will help them to have more competent employees in the
organization. Compensations and benefit programs are standard enough in Bangladesh
to retain employees in the organization but as Square Pharmaceutical Ltd. is a company
which is competing with many global companies so it should develop a compensation
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program which will be competitive enough to attract not only Bangladeshi candidates
but also the candidates those are globally competitive.
15
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16. Conclusion:
Square Pharmaceutical Ltd. is a very well-known national figure in Bangladesh. They
are the biggest organization in Bangladesh. Square Pharmaceutical Ltd. has a very well
reputation for this working environment. Usually they only recruit people for all-level
jobs, because they believe in the internal growth of their current employees. So it is
easily understandable that Square Pharmaceutical Ltd. prefers their current employees
first. That is why employees do not leave this organization. It is also true that Square
Pharmaceutical Ltd. has a number of good employees who are talented as well as
committed to the organization. They have very good communication skills. This is
because of Square Pharmaceutical Ltd.s strong recruiting and selection process. Before
taking employees they analyze on those position. They find out what are the
responsibilities they should perform and what is the recruitment to perform those
activities. Square Pharmaceutical Ltd. has a structured planning for those processes.
They conduct the processes in different steps. For this reason they have to spend time
but finally they are being able to get the most prefect employees for their organization.
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17. References:
www.squarepharma.com.bd
Ekramullah
Shamsul,
Sr.
Executive,
Human
Resources
at Square
Pharmaceuticals Ltd.
rapcollection.blogspot.com
en.wikipedia.org/wiki/square pharmaceuticals
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