Appendix-3

e-Government Survey Questionnaires

I am Rajendra Thapa, an e-Government student in the Graduate School of Governance at
SungKyunKwan University. I am working as an under-secretary for the Government of Nepal.
Before coming Korea for the study I was working in the Ministry of Science and Technology as a
legal officer. I also worked for Nepalese judiciary almost for 14 years and Parliament secretariat
for 6 years. In the course of fulfilling my thesis requirement for the Masters Degree, I am
conducting this survey for a research study.
The Title of the study is Legal Challenges for e-Government Development in Developing
Countries and the study is going to be conducted as a requirement for Global MPA program in
the SunKyunKwan University in Seoul, South Korea. The study is focused on the importance of
legal environment as a factor for e-Government development in developing countries. Even
though this study is a part of academic activity of the MPA program, this study will be useful for
the successful implementation of e Government in any of the developing countries and it will be
especially more beneficial to review the e government development programs in Nepal, because
a case study will be conducted to assess the Nepalese e-Government law. Some
recommendations will be shared with concerned authorities in order to make improvements in
implementing e Government development programs.
I choose you as one of the respondent to fill the survey questionnaire, to share your experience.
This questionnaire has been designed to collect information from senior government officials, IT
experts and some service level employees working in government service in developing
countries. Your assistance in this research study is vital even though your participation in this
interview is completely voluntary.
Anything you fill in the survey questionnaire is confidential. Nothing you say will be
personally attributed to you in any reports that result from this survey. All the reports will be
written in a manner that no individual comment can be attributed to a particular person. The
survey questionnaire will be used only for this study and will not be used for other purposes. I
would like to request you to participate in the survey.
The purpose of this survey is to learn more about legal aspects of e-Government programs in
developing countries. It will take almost 15 minutes to fill the questionnaire. I hope you will
enjoy in filling this questionnaire and ready to response the questions.
For further information or clarification on any of the questions in the survey questionnaire or the
whole research study please contact me at:
rajendra_ugin@hotmail.com / rjndra_ugin@yahoo.com

(Please email the completed questionnaire by the 7th May 2011 on the above links)

Part I A) e Government Development

1. Some public believe that progress on e Government has been good while others believe it has
not particularly in comparison with e-Commerce. At each of the following levels do you think
that e government ..
Poor

Fair

Good

Excellen
t

Dont
Know

a) Progress in global level has been

b Progress in your country has been
)
c) Progress in your Ministry/ Department
has been
d Progress in your Municipality/ City /
) Local Government has been
2. Does your country have a national strategy (including an Implementation plan) relating to e
Government issues?
a) Yes

b) No

3. Does your country have a national legal and regulatory frame work to e-Government?
a) Yes

b) No

Part II Challenges to e Government:

A) Financial and Economic Challenges:
Not a
Challen
ge
1. Cost of developing e-Government
Services
2. Cost for providing e-Government
Services
3. Cost for governments of meeting
laws and regulations relating to eGovernment
4. Difficulty in demonstrating the
. long term cost-benefits of eGovernment initiatives
5. Creating special Fund for eGovernment Implementation

A Minor
Challen
ge

An
Important
Challenge

A Very
Important
Challenge

Dont
Know

B) Access, Skill and Usage Challenge:

6.
7.
8.
9.
10.
11.

Not a
Challen
ge

A Minor
Challen
ge

An
Important
Challenge

A Very
Important
Challenge

Dont
Know

Not a
Challen
ge

A Minor
Challen
ge

An
Important
Challenge

A Very
Important
Challenge

Dont
Know

Not a
Challen
ge

A Minor
Challen
ge

An
Important
Challenge

A Very
Important
Challenge

Dont
Know

Low level of internet use among

citizen groups (eg: relating to age,
income, literacy , education, etc
ICT skills among Citizens
ICT Skills among Government
Officials
Public perception of risks to
privacy and civil liberties
Public concerns over potential for
online theft and fraud
Citizens lack strong motivations
to use e-Government services

C) Technical and Design Challenge:

12.
13.
14.
15.
16.
17

Varity of languages used in your

country
Making e-Government services
easily accessible to the visually
impaired & other disabilities
Difficulty in using E government
applications
Lack of secure electronic
Authentication and Identification
Lack of Standard for electronic
Identification in your country
Lack of Interoperability between
IT Systems

D) Regulatory Challenges:

18.

Effective application of
Authentication/ Identification
Laws and Regulations

19.
20.
21.
22.
23
24
25
26

Inadequate policies on freedom of

Information
Legal Concerns with Public
Private Partnership for
Infrastructure
Employment law that constrain eEnabled structuring of jobs
Absent of collection, sharing, use
and control of personal data and
data protection Law
Lack of general rights for citizens
to communicate electronically
with public authorities
Copyright/ IPR Protection
Heightened risks of liability
Enacting and implementing cyber
crime related laws

E) Organizational and Administrative Challenge:

Not a
Challen
ge
27.
28.
29.
30.
31.

A Minor
Challen
ge

An
Important
Challenge

A Very
Important
Challenge

Dont
Know

Resistance to change by
government officials
Coordination across central,
regional and Local Government
Coordination Between Public
Administration, Citizen and other
Actors
Lack of policy support for e
Government
Avoid to changing services that
manually working well in e
Services

Please mention if there is any one/two significant e Government Challenge in the given box:

Part III e Government legal challenges

Please mark below the appropriate number where the numbers indicates:
1= Strongly Disagree

2= Disagree 3= Neither Disagree nor agree

4= Agree

5= Strongly Agree

A. Regulatory Laws:
1

There are laws to authenticate the e Government activities in

my country.

I am satisfied with the implementation of e government

authentication rules in my country.

Validity of reliable identification systems of an individual is

the major legal challenges in implementing e government.

My country has the effective authorization system for

regulating the electronic/ digital signature.

Electronic/ Digital signature are essentials for e-Government

Implementation in my country.

Cyber crimes laws have positive impact on e government

implementation.

My country has a national law to regulate cyber crimes and IT

related irregularities.

The provisions of the law are sufficient to control the cyber

crimes in my country.
9 Cyber laws are effectively implemented to control the cyber
crimes and IT related irregularities in my country.
10. Which of these Identification systems are validated by law in your country? (Chek all that
apply):
Biometric
Smart Card
Token Profiling
Single Sign-on
Digital Signature
Blind signature

B. Complementary Laws
1
11 Protection of IT related Intellectual Property Rights (IPRs) is
important for the implementation of e government in my
country.
12 There are sufficient laws for the protection of IT related
Intellectual Property Rights (IPRs) in my country.
13 Proper balance between privacy of personal information and
shared use of personal information is a challenge for e
government implementation.

14 Privacy and Security of personal Information is ensured by

law in my country.
15 The privacy and security of personal information issues
should be initiated from the very beginning of e government
initiative.
16 There are laws for management (collection, sharing, use and
control) of personal information/ data in my country.
17 The legal provisions related to the management of personal
data are adequate/ sufficient in my country.
18 I observed or experience some legal problems during
procurement for e government infrastructures.
19 Direct Funding/Investment by creating Special Fund is
necessary for e Government infrastructure development.
20 Strong Legal Mechanism is necessary for the transparent use
of the above fund by maintaining accountability and control.
21 An expert institution with sufficient authority and duties is
necessary for implementing e government initiatives.
22 My country has such institution to implement and coordinate
e-Government projects.
C. Coordinating/ Collaborating Laws:
2
3

Balance for equity of access and users fees is also a legal challenge
for e government implementation.

2
4

The right to information of all citizens is practically secured by e

government initiatives in my country.

2
5

E government is providing the right to access on government

services for people with disability in my country.

2
6

The positive discrimination laws are sufficient to ensure the access

of all the peoples in e government services in my country.

2
7

Government to Government coordination is effective for providing e

government services in my country.

2
8

PPP has important role in management of IT investment for

affordability and sustainability of e-government in a country.

2
9

Laws and Regulations are adequate and sufficient to enhance private

investment in IT infrastructures through PPP in my country.

3
0

Promotion and regulation of telecommunication services and ISPs is

important for e government implementation.

3
1

Public-Private Collaboration (Contracting/ Outsourcing and PPP)

contributes for e government services in my country.

3
2

The role of Public- Non-profit Collaboration in e government is

defined by law in my country.

3
3

Liability for damages caused by the use of cyberspace is clearly

defined by law in my country.

3
4

There is effective dispute settlement mechanism for civil liabilities

of damages by using cyberspace in my country.

e-Government Development in your country

35 e-Government online services are effective in providing the

Government information to the people
36 People also can communicate with e-government service provider
online to receive the desired information
37 Internet Services is easily available in every part of the country.
38 The speed of Internet and quality of service is good enough to
access the e-Government services
39 Most of the people have access on the Internet and Computers
40 There are no shortage of ICT Human Resource to implement eGovernment
Your Background:
1. Please indicate what kind of experience built your views on e-Government (Check all
that apply):
Experience at global level
Experience at national government level

Experience at regional government level

Experience at local government level
Working in the public sector
Designing or implementing e-Government
As a private sector supplier to e-Government services
Using e-Government as a business user
Using e-Government as a citizen
Through research and study on e-Government
Through consulting on e-Government
2. In your country, what are the primary sources of e-Government initiatives (Check all
that apply):
Central national government
Ministries
Central government department or agencies
Regional government level
Local government level
E-Government champions
NGOs or special interest groups
Private sector partners or contractors
External events ( Terrorist attack, natural disaster etc.)
Technological innovations
Pressure/Demand from citizens
3. Your country of Residence, Please?
4. Information about your present Job:
Office:
Designation:
5. How would you rate your experience with ICTs like the Internet?
Poor
Fair
Good
Excellent
6. In what year were you born? Indicate year of birth in A.D

Thank You for completing the Questionaire.