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JEHANGIR HOSPITAL
PUNE - 411001
By
IN PATIAL FULFILMENT OF
Certificate
This is to certify that Mr. Krishna Harishchandra Chintamani is a
bonafide student of the Master in Business Administration (MBA) and Post
Graduate Program in Management (PGPM) program of this institute for the
academic year 2008-2010.
Place: Pune
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ACKNOWLEDGMENT
I am also thankful to Ms. Ravinder Kaur (HR Head- Jehangir Hospital) and Mrs.
Meenakshi Gijare (Nursing Superintendent- Jehangir Hospital) for providing me her
valuable guidance during the study period.
I would also like to thank to the entire respondent group for giving me their precious time,
relevant information & sharing their experience, without which this project would not have
been successfully completed.
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EXECUTIVE SUMMARY
Objectives:
Research Methodology:
· Jehangir Hospital being in the hospital industry must retain its characteristics as
learning organization and must strive to encourage on the job training to its resources.
· Suggestion to carry out regular audit is provided. It has been suggested to modernize
existing infrastructure by procuring machines like MRI, Histopathology Automated
Tissue Processor, etc.
· All staff should follow discipline and ensure that hospital protocol is adhered.
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TABLE OF CONTENT
1 Objective of Study 6
2 Job Profile 7
3 Company Profile 8
5 Research 12
7 Observation 22
8 Conclusion 23
9 Recommendations 24
10 Achievement 25
11 Learning Outcomes 26
12 Appendix 27
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OBJECTIVES OF STUDY
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JOB PROFILE
The job assigned to me was related to people management in hospital industry and gathering
the proper information from people and collect their views resulting in assessment of the
potential of the hospital industry.
The study is helpful to provide the relevant information about the awareness of the hospital
industry.
Through data available with me, I tried to approach every employee of each department of
the hospital.
I used to meet with department head of concerned department and used to tell them give the
detail information about the hospital protocol.
Job training is the real life experience of my life where get a chance to implement the
knowledge, where I had learnt in the class room sessions. Here I am exposed to an actual
work situation and is assigned a job which I expected to complete within a specific span
following the companies norm.
In this practice experienced employee or supervisor instruct the training is the best
opportunity for enrich my knowledge through real life work experience, with the help of that
I can know the difference between theory and practical life.
For completion my project I had to go to the particular department of the hospital. I have to
see whether the concern person who am I going to meet is free at that time or not. If he is
free then only I used to meet the concerned person and talk about the given subject. I talked
about their Designation, Specialization, Technology thrust, and happiest as well as sad
moments in the hospital, about the hospital culture, something about the patient and their
diagnosis.
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COMPANY PROFILE
Jehangir Hospital (previously Jehangir Nursing Home) has a record of dedicated patient
care in Pune for the last 50 years. Jehangir Hospital has carved a niche for itself in the city's
history thanks to the doyens of medical community that have worked here for decades.
Jehangir Hospital has been well known in and around Pune city for its unbending
commitment towards needy patients. It seemed that the two forces of Jehangir and Apollo
could be brought together with a common objective to provide the best, the most
professional and the most empathic care to patients in Pune.
With this aim in view, Jehangir hospital has collaborated with Apollo hospitals group and
come on a common platform to serve the people of Pune City better.
Jehangir Hospital believes that a person can be best cured in a comfortable and homely
atmosphere. Jehangir Hospital strives to create an ambiance where the patient feels more at
home than at hospital.
Jehangir Hospital believes in serving a cross-section of the population, and therefore tries to
keep all medical services economic. Jehangir Hospital offers a variety of accommodation
facilities which cater to all kinds of individual preferences and budgets.
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VISION
Jehangir Hospital will be the region’s foremost healthcare provider with access to diverse
clinical services focusing on consistency in delivery of quality care and use the best
technology.
MISSION
· Facilitates research
QUALITY POLICY
Jahangir Hospital has adopted a system based approach to all its clinical and support
activities, to provide quality patients care by adopting latest technologies, best practices and
fulfilling all requirements.
VALUES
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FLOOR DETAILS
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Floor Departments Room Nos. Total
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RESEARCH
The people management is very important and for getting the information from people
who are in the hospital and the outside of the hospital.
Method
The first step in any research project is to define the problem. In defining the problem,
· The researcher should take into account the purpose of the study, the relevant
background information, what information is needed, and how it will be used in
decision making.
· Interviews with industry experts. Once the problem has been precisely defined,
the research can be designed and conducted properly.
After the method is determined, a particular sample size can be calculated. The
number represents the total number of elements that must be surveyed for the results
to be valid.
Doing this one should ensure that all respondents use the same guidelines during the
interview process so that the data are comparable.
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COLLECTION OF DATA
After considering the sampling technique in project in this has been identified and
selected.
The next step is to gather the essential data. At this stage, there is much temptation
among us to organize a field survey to collect data.
Primary Data:
It was collected through face to face interaction with the Employee, Patient, or
Patient’s relatives.
Secondary Data
· Hospital Magazines
SELECTION OF TOOLS
Selection of Tools is done for the form in which data should be collected. Basically there are
two types of tools, they are:
· Questionnaire
· Observation.
QUESTIONNAIRE
Keeping in view the objective of the study, questionnaire was designed and tested on few
employees. After getting the proper response and sanction from the concerned department
the questionnaire was finalized.
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QUESTIONNAIRE FOR EMPLOYEES
Date: / /
Name: __________________________________________________________
Specialization: ___________________________________________________
Are you happy with and comfortable with most frequently used medical
equipments?
Yes Sometime No
Q.3: Do you need to have more equipment, if yes, can you please name them?
Yes No Sometime
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Q.6: Do you believe in hard work?
Yes No Never
Yes No Never
Yes No No Need
Yes No Never
Q.11: Do you think professional training and development is important for you?
Yes No Never
Yes No Never
Yes No Never
Yes No Never
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QUESTIONNAIRE FOR PATIENT AND THEIR FAMILIES
Date: / /
Name: ______________________________________________
Address:___________________________________________
Q.6: One good instance & one bad instance during your stay?
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SAMPLING TECHNIQUE
Method: Personal interaction with All hospitals Resident Doctors, Nurses, Pathology Lab
Technicians, X-Ray Technicians, Dialysis Technicians, Patients and their Families.
Doctors - 05
Staff Nurses - 40
Technicians - 10
_________
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THE LIST OF THE RESPONDENTS
RESSIDENT DOCTORS
Sr No Name Designation Employee ID Contact
1 Nanda Shingade Resident Doctor MD 1031 9850760959
2 Nirmal Gujarathi Resident Doctor MD 1083 9272909020
3 Asma Resident Doctor MD 1093 9224700059
4 Muniza Imtiyaz Resident Doctor MD 1085 --
5 SurudVaidya Resident Doctor MD 0996 --
STAFF NURSES
Sr No Name Designation Employee ID Contact
6 Cynthia Pintoo ANS (Adm) NR 1388 9767792814
7 Neeta Mahankale ANS (Q ) NR 0057 --
8 Bharti Shetty ANS (W) NR 0639 --
9 Lucia Paniker ANS (OT) NR 1487 --
10 Sanjay Sable GNM (Sup) NR 0897 --
11 Nisha Vijayan Nurse Educator -- --
12 Elizabeth Dass ANM (Inch) NR 0004 --
13 Manisha Alhat ANM (Inch) NR 0005 --
14 Rohini Mathew ANM (Inch) NR 0030 --
15 Sunita More ANM (Inch) NR 0038 --
16 Sushila Pawar ANM (Inch) NR 0050 --
17 Jayachopade ANM (Inch) NR 0066 --
18 Hema Shinde ANM (Inch) NR 0080 --
19 Vijaya Shinde ANM (Inch) NR 0131 --
20 Sujata Khandagale ANM (Inch) NR 0039 --
21 Cristina Salvi ANM (Inch) NR 0016 --
22 Ujjwala Gholop ANM (Inch) NR 0049 --
23 Kamal Salvi ANM (Inch) NR 0044 --
24 Vibin ANM (Inch) NR 1523 --
25 Rani Shelke ANM (Inch) NR 1698 9822827297
26 Aliya Shaikh ANM (Inch) NR 0466 --
27 Rekha Waghmare GNM NR 0869 --
28 Vijaya Shinde GNM (Inch) NR 0131 --
29 Jimjith Joseph Brother NR 1556 --
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Sr No Name Designation Employee ID Contact
30 Bharti Tembekar Warded NR 0433 9850732652
31 S Anumol Mathew GNM NR 1675 --
32 Anumol M L Nurse NR 1709 --
33 Subi Jacob Nurse NR 1612 --
34 Tanuja Prabhale Nurse NR 1406 9270817178
35 Supriya Patole Nurse NR 1576 9371818382
36 Neena Kurion Nurse NR 1737 --
37 Sujata Veer GNM (OT Sup) NR 1491 --
38 Shiny M Alex Nurse NR 1558 --
39 Surekha D'souza Daycare (Inch) NR 0081 --
40 Jemy Joy Nurse NR 1721 --
41 Nelson P V Brother NR 1574 9049192929
42 Krishna Nair GNM NR 1730 --
43 Ashwini Bhojane GNM NR 1680 --
44 Rajimol K R Nurse NR 1611 --
45 Kavita Satvekar Nurse NR 0611 --
TECHNICIANS
Sr No Name Designation Employee ID Contact
46 Aifan Khan Sr. Lab Technician LB 0025 9850847076
47 Smita Bhosale Lab Technician LB 0017 9822037275
48 Arinjay Kalantre Lab Technician LB 0100 9860145399
49 Divya Jagtap Lab Technician LB 0091 --
50 Samuel Chavhan Lab Technician LB 0109 --
51 Archana Gosavi X-Ray Technician RD 0022 --
52 Raju Shivrkar X-Ray Technician RD 0011 9890321852
53 Nandakishor Koli Dialysis Technician DL 0002 9850619644
54 S. Chako Dialysis Technician DL 0003 9767847177
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PATIENT AND FAMILIES
Sr No Name Address Contact
55 Mrs.Arefa Reyaz khairdi Guruwar Peth, Dalal Chauk, Pune --
56 Mrs.Anjum Noor Shaikh 323, ST Road, Dapodi, Pune --
57 Mrs. Neelam Prasad Chauhan Ganesh Khadi Karkhana, Pune 9850217014
58 Mrs. Shubhangi Vinod Mane Vitthal Nagar, Hadapsar, Pune 9881973956
59 Mrs. Mamata Umesh Salegaonkar Shri Appt.,Sus Road, Pune 9011856910
60 Mrs. Trom Tondon Devi Pingle Wasati, Mundawa Road, Pune 9860577717
61 Ms. Vaishavi Andhare Ushakiran Theater, Latur 9673158718
62 Baby Harshida Rahtod Flat 9, Simran Classics, Pune 9970536032
63 B/o Vaishali K Kavade A-3/104, BT Kawade Road, Pune 9822336780
64 Mast. Suyash Thorbole Datta Nagar, Barshi, Solapur 413401
65 Mast. Prathamesh Gaikwad Alkunte Chal, Mahadev Nagar, Pune 9960264110
66 Ms. Shrutika Katkar Flat 10, Samarth Nagar, Pune 9822354060
67 B/o Menaya Pillay B-2/504, BT Kawade Road, Pune 9890633338
68 B/o Anjali Londhe Netaji Nagar, Wanowari, Pune --
69 Mr. Chandrashekhar N. 43/18, Navasahyadri Society, Pune 25463431
70 Mr. Madhukar Bhale 6/9, Astadwar Ganesh Nagar, Pune 9226886104
71 Ms. Madahvi Nandan Bhurke Manik Baug, Sinhgad Road, Pune --
72 Ms. Yashoda Wagh A/p Mathachiwade,Tal Shergoan, Pune 9822484010
73 Mast. Pranav Dattatray Sherkar A/p Parnar, Tal Parnar, Dist A' Nagar 9226238853
74 Mast. Ritesh Manik Rathod Kittur Chanmma Nagar, Solapur --
75 Mr.Leslie Arthur Deane Fatema Nagar, Wanowari, Pune 98212898421
76 Mrs. Sushma Mamdeo Gadkar Mother Terresa Nagar, Yerwada, Pune 9657991396
77 Mrs.Leslie Arthur Deane Fatema Nagar,Wanowari, Pune 9821298421
78 Mast. Swaraj Mane A/p Pargoan Tal Purandar, Dist Pune 9329757527
79 Mrs. Rijwani Johny 668/6B,104 Rohineshswar Naka,Pune 9325468109
80 Mrs. Manisha Ashok Lulla 11/2/1, Saint Kanwaram Park, Pune 9422033569
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ANALYSIS & INTERPRETATION OF DATA COLLECTED
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OBSERVATIONS
· All the staff responded to questionnaire positively and took part in project willingly
and smilingly.
· Jehangir Hospital is well structured and professionally managed hospital providing
quality services to the patients.
· Services are affordable to each class of society. They also have premium services like
Maharaja Bed / Rosewood.
· All staff works as a team and enjoy good interpersonal relations.
· Most staff enjoys hard work, patient’s feelings; compete with colleagues and happy
working with Jehangir Hospital. But they get involved in personal life of patients and
behave in professional manner.
· They were also rated on Nursing Unit Cultural Assessment Tool and similar
questionnaire was prepared.
· Nursing Superintendent is very particular about discipline. She has reprimanded many
staff members for absenteeism and lapses during services. Memos, show cause letter
and suitable communication is issued to staff.
· Most staff feels that they should be equipped with modern technologies and they
should be given hands on training.
· It is observed that Jehangir Hospital has employee reward system in place. They
recognize good works of employees and reward them suitably. For example, Best
Doctor on Floor Award, Infection Control Champion Badge for nurses, Best
Technician Awards, etc.
· Few employees have compared financial rewards with other industry and new
incumbents. It is suggested to Jehangir Hospital to streamline such informal
communications and gossips by appropriate appraisal systems.
· It is worth mentioning that everyone is satisfied about culture and careful about
QUALITY.
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CONCLUSION
In order retain its leadership position in Hospital Industry I come with a conclusion that
Jehangir Hospital should augment its human resource function by improvising following
functions.
2. Communication
5. Technology Thrust
6. Appraisal and
7. Customer Delight
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RECOMMENDATIONS
While working in Jehangir Hospital, Mrs. Meenakshi Gijare had given me an internal
assessment project which is on time bonding between in patient pharmacy and ward. I
completed that report within the given time.
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LEARNING OUTCOMES
During this project I anticipated learning many things. This project gave me the insight of
business, how business moves, what is the culture of the organization. And followings are
my learning outcomes
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APPENDIX
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BIBLIOGRAPHY AND REFERENCES
Websites surfed:
· www.jehangircares.com
· www.google.co.in .
· www.citehr.com
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NURSES DAY FUNCTION
Nurses Day was celebrated on 12th May 2009. This was in commensurate with
International Nurses Day.
Chief Guests:
Chief Speakers
Chief Attraction
Other Activities
Dance
Drama
Music
Experience Sharing
Valedictory