SYNOPSIS

ON

TRAINING AND DEVELOPMENT

AT ITC

Towards partial fulfillment of

MASTER OF BUSINESS ADMINISTRATION (MBA)
GUIDED BY:

SUBMITTED BY:

Mrs. ANU

GARIMA SINGH

MEMBER OF FACULTY

MBA (II Semester)

D.S.M.U.

Roll no.: 14
DEPARTMENT OF MANAGEMENT

Dr. SHAKUNTALA MISRA UNIVERSITY, LUCKNOW

Mohan Road, Lucknow-226017 (U.P.) India

CHAPTER PLAN OF PROJECT REPORT

ACKNOWLEDGEMENT

DECLARATION

ABSTRACT

PREFACE

EXECUTIVE SUMMARY

INTRODUCTION

COMPANY PROFILE

TRAINING & DEVELOPMENT AT HCL

OBJECTIVE OF THE STUDY

RESEARCH METHODOLOGY

DATA ANALYSIS

FINDINGS

RECOMMENDATIONS & SUGGESTIONS

CONCLUSION

LIMITATIONS

BIBLIOGRAPHY

ANNEXURE
QUESTIONNAIRE

INTRODUCTION
In this changing and globalization environment organization have to upgrade their work
methods, works norms, technical and managerial skills, and employees motivation to face
the challenges due to which an employee training is most important in the changing
environment because a need for highly specialized workmen is felt in the global way.
Organisation and individual should develop and progress simultaneously for their
survival and attainment of mutual goals. So every modern management has to develop
the organisation through human resource development. Employee training is the
important sub-system of human resource development.
Training is an important activity in many organizations. we generally see that a new
machines is installed in a factory, it is operated on the trial basis before going into actual
production. After an employee is selected, placed and introduced he or she must be
provided with training facilities. Training is the act of increasing the knowledge and skill
of an employee for doing a particular job. Training is a short-term educational process
and utilizing a systematic and organised procedure by which employees learn technical
knowledge and skills for a definite purpose.
Training improves, changes, moulds the employees knowledge, skill, behaviour,
aptitude, and attitude towards the requirements of the job and organisation. Training
refers to the teaching and learning activities carried on for the primary purpose of helping
members of an organisation, to acquire and apply the knowledge, skills, abilities and
attitudes needed by a particular job and organisation.

Development:
Successful candidate placed on the job need training to perform their duties effectively.
Workers must be trained to operate machines, reduce scrap and avoid accidents. It is not
only the workers who need training.
Another component of a training and development programme is development which is
less skill oriented but stresses on knowledge about business environment, management
principles and technique, human relations, specific industry analysis and the like is useful
for better management of a company. Supervisors, managers and executives also need to
be developed in order to enable them to grow and acquire maturity of though and action.
Training and development constitute an ongoing process in an organisation. In simple
terms, training and development refer to the importing of specific skills abilities and
knowledge to an employee.

OBJECTIVES OF THE STUDY

To examine the effectiveness of training & development in overall development

of skills of workforce.

To examine the impact of training & development on the employees.

Reduce

the

learning

time

for

employees

starting

in

new

jobs

on

appointment, transfers or promotion, and ensure that they become fully competent
as quickly and economically as possible.

To measure the differential change in output due to training.

RESEARCH METHODOLOGY
Research Design
Research design is a conceptual structure within which research is conducted; it is
basically the blue print for a collection of data, measurement and analysis of data. A
research design is the arrangement of conditions for collection and analysis of data in
manner that aims to combine relevance to research purpose with economy in procedure.
My research design is of descriptive type. A descriptive research includes survey fact
finding and enquiries of different kinds with a major purpose of description of affairs as it
exist in present.

Data Collection
I have used primary and secondary data for which a comprehensive questionnaire was
prepared and was got filled up by the employee of the organization
Primary data
Questionnaires: A formal list of the questions answered by the employee of ITC
and later analysis the responses.
We have used structured questionnaire as a formal list of question produces more
reliable results.
Direct personal: personal interview is versatile and flexible.
Interview: Direct face to face conversation help in getting accurate data.

Secondary data
Internet
Books
Journal
Manuals
Annual reports
SAMPLING
Sampling procedure includes finite types of universe with random sampling which comes
under probability method of sampling because under this method every item of the
universe has a equal chance of being selected and no place for biasness.
SAMPLING DESIGN
A sampling design is a definite plan for obtaining a sample for a given population. It
refers to the techniques and procedure the researcher would adopt in selecting items for
sample design is determined before data is collected. The sample size should also be
ascertained before starting the research programme.
I have chosen a sample size of the 50 employee.
PROCESSING AND ANALYSIS OF DATA
The data after collection have to be processed and analyzed in accordance with the
outline laid down for the purpose of the time of developing the research a plan this is
essential for a scientific study and for insuring that we have all relevant data for making
comparison and analysis. The term analysis refers to the computation of certain measures
along with searching for patterns of relationship that exist among the data groups the term

processing technically speaking implies editing, coding, classification and tabulation of

collected data.
INTERPRETATION
It refers to the task of drawing inferences from the collected facts after a study. No
research is complete until and unless its results are extracted and shown in a presentable
form. Thus the next steps is to show findings in crystal clear manner with the help of
graphs and chart that data and finding must be presented in a manner so that one could
easily make out things for them without any guidance and help.

BIBLIOGRAPHY
BOOKS REFERRED
C.R Kothari - Research Methodology
Beri Marketing Research (Tata McGraw Hill) , 1993 , 2nd Edition
K Aswathappa , Human Resource and management, (Tata McGraw - Hill)
HR and PM, 2003, 3rd Edition
Dessler - Human Resource management ( Prentice - Hall) 9th Edition
Robbins S.P. Organizational Behaviour (Pearson Education , 2003 , 10th Edition)
Pareek U. Training Instruments for HRD and OD (Tata McGraw Hill) , 2nd
Edition

WEBSITES:

http://www.itcportal.com/

http://www.itcportal.com/careers/aut.aspx

http://www.itchotels.in/itchmi/hotel-executive-training-programme-HET.html

http://www.traininganddevelopment.naukrihub.com/

http://managementhelp.org/training/

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