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Hitachi Adaptable Modular Storage

2000 Series
Hitachi Simple Modular Storage 100 Series
Red Hat Linux Version
Host Installation Guide for Fibre Channel Connection

A S T

IN D

IN K S

Document Organization
Getting Help
Contents

K6603482

Copyright 2008 Hitachi Data Systems


Corporation, ALL RIGHTS RESERVED
Notice: No part of this publication may be
reproduced or transmitted in any form or by any
means, electronic or mechanical, including
photocopying and recording, or stored in a
database or retrieval system for any purpose
without the express written permission of Hitachi
Data Systems Corporation (hereinafter referred to
as Hitachi Data Systems).
Hitachi Data Systems reserves the right to make
changes to this document at any time without
notice and assumes no responsibility for its use.
Hitachi Data Systems products and services can
only be ordered under the terms and conditions
of Hitachi Data Systems applicable agreements.
All of the features described in this document
may not be currently available. Refer to the most
recent product announcement or contact your
local Hitachi Data Systems sales office for
information on feature and product availability.
This document contains the most current
information available at the time of publication.
When new and/or revised information becomes
available, this entire document will be updated
and distributed to all registered users.
Hitachi Data Systems is a registered trademark
and service mark of Hitachi, Ltd., and the Hitachi
Data Systems design mark is a trademark and
service mark of Hitachi, Ltd.
VERITAS is a trademark of Symantec
Corporation.
All other brand or product names are or may be
trademarks or service marks of and are used to
identify products or services of their respective
owners.

Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host Installation
Guide for Red Hat Linux
ii

Contents
Preface............................................................................................ iii
System Configuration Prerequisites.................................................3
1.1 Installation and Configuration Roadmap.....................................3
Preparing the Host Servers..............................................................3

2.1 Connecting the AMS2000/SMS100 System to the


Red Hat Linux Host.......................................................................3
2.2 Configuring the Host Fibre-Channel HBA(s)....................3
2.3 Verifying New Device Recognition.......................................3
Configuring the New Disk Devices...................................................3

3.1 Partitioning the Devices...........................................................3


Troubleshooting...............................................................................3

4.1 Calling the Hitachi Data Systems Support Center.......3


Acronyms and Abbreviations............................................................3

Contents
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
iii

Contents
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
iv

Preface
Welcome to the Hitachi Adaptable Modular Storage/Hitachi Simple Modular
Storage (called the AMS2000/SMS100 series hereafter) Installation Guide for
RED HAT LINUX. This document provides guidelines about how to connect the
Adaptable Modular Storage/Simple Modular Storage system (called the
AMS2000/SMS100 system hereafter) with a RED HAT LINUX host, and
provides information on where to find resources to ensure proper functioning
between the AMS2000/SMS100 system and RED HAT LINUX host.
Note: This guide assumes that the AMS2000/SMS100 system is installed and

functioning correctly. If it is not, install the system before reading this guide.
Please read this document carefully to understand how to use this product,
and maintain a copy for reference purposes.
This preface includes the following information:

Document revision Level

Safety and Warnings

Intended Audience

Document Organization

Referenced Documents

Related Web Sites

Document Conventions

Convention for Storage Capacity Values

Getting Help

Support Contact Information

Comments

Notice: The use of AMS2000/SMS100 system and all other Hitachi Data
Systems products is governed by the terms of your agreement(s) with Hitachi
Data Systems.
Preface
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
v

Document Revision Level


This section provides a history of the revision changes to this document.
Revision
K6603482-00

Date
April 2008

Description
Initial Release

Safety and Warnings


This document uses the following symbols to draw attention to important
safety and operational information.
Symbo
l

Meaning

Description

Tip

Tips provide helpful information, guidelines, or


suggestions for performing tasks more effectively.

Note

Notes emphasize or supplement important points of the


main text.

Caution

Cautions indicate that failure to take a specified action


could result in damage to the software or hardware.

WARNING

Warnings indicate that failure to take a specified action


could result in loss of data or serious damage to
hardware.

Intended Audience
This document is intended for system administrators, Hitachi Data Systems
representatives, Authorized Service Providers, and AMS2000/SMS100
system customers who are involved in verifying the AMS2000/SMS100
system LUNs connected to the host server are discovered by the
AMS2000/SMS100 system and can be used by RED HAT LINUX and other
applications. It also assumes the user is familiar with the following:
Direct-access storage device (DASD) systems and their basic
functions.

Preface
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
vi

AMS2000/SMS100 Series Host Installation Guide for RED HAT LINUX


system and the LUN configurations as described in supporting Hitachi Data
Systems documents.

RED HAT LINUX operating system and the RED HAT LINUX server
systems. For the latest supported operating systems, go to the HiFire Web
Site.
UNIX file system, system commands, and utilities.

Document Organization
The following table provides an overview of the contents and organization of
this document. Click the chapter title in the first column to go to that chapter.
The first page of every chapter or appendix contains a brief list of the contents
of that section of the manual, with links to the pages where the information is
located.

Chapter/Appendix
Title

Description

Chapter 1, System
Configuration Prerequisites

Describes the prerequisites for setting up a


AMS2000/SMS100 system to work with RED
HAT LINUX .

Chapter 2, Connecting the


Host Servers

Discusses guidelines on preparing the RED


HAT LINUX host to connect to the
AMS2000/SMS100 system.

Chapter 3, Verifying and


Discovering LUNs

Discusses how LUNs are discovered.

Chapter 4, Troubleshooting

Lists possible error messages and conditions,


and actions to take to resolve these issues.

Referenced Documents
These documents contain information that is related to the topics in this
document and can provide additional information about them.

Preface
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
vii

Related Web Sites


Before you install FC HBAs, drivers, and BIOS, verify they are supported by
Hitachi Data Systems and the OS vendor by referring to the Web sites listed
below.

For information on items supported by Hitachi Data Systems:

Hitachi Customer Support Portal:


http://support.hds.com

Hitachi Interoperability Web Site (HiFire):

https://extranet.hds.com/http://hifirerw.hds.com/HiFire/GuestRegister.jsp

Check the HBA vendors web sites for the latest driver and BIOS updates.

For OS-specific issues, refer to the RED HAT Web site:

http://www.redhat.com/
N
Hitachi Data Systems is not responsible for the availability of
third-party web sites mentioned in this document. Hitachi Data Systems
does not endorse and is not responsible or liable for any content
advertising, products, or other materials that are available on or
through such sites or resources. Hitachi Data Systems will not be
responsible or liable for any actual or alleged damage or loss caused by
or in connection with the use of or reliance on any such content goods,
or services that are available on or through such sites or resources.

Document Conventions
The following table describes the typographic conventions used in this document.
Convention

Description

Bold

Indicates text on a window, other than the window title, including menus,
menu options, buttons, fields, and labels. Example: Click OK.

Italic

Indicates a variable, which is a placeholder for actual text provided by the


user or system. Example: copy source-file target-file. Note: Angled
brackets (< >) are also used to indicate variables.

screen/code

Indicates text that is displayed on screen or entered by the user.


Example: # pairdisplay -g oradb

<>angled
brackets

Indicates a variable, which is a placeholder for actual text provided by the


user or system. Example: # pairdisplay -g <group>
Note: Italic font is also used to indicate variables.

[]square
brackets

Indicates optional values. Example: [ a | b ] indicates that you can choose


a, b, or nothing.

Preface
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
viii

{}braces

Indicates required or expected values. Example: { a | b } indicates that


you must choose either a or b.

| vertical bar

Indicates that you have a choice between two or more options or


arguments. Examples:
[ a | b ] indicates that you can choose a, b, or nothing.
{ a | b } indicates that you must choose either a or b.

underline

Indicates the default value. Example: [ a | b ]

Convention for Storage Capacity Values


The Operating system displays storage capacity values in various places in GUI
and command line outputs. To determine the base calculation conventions for
these Storage Capacity values, consult the Operating system Vendors Online Help
or Web site articles. Displays may differ for AMS2000/SMS100 system. Refer to
the appropriate Hitachi Data Systems documents associated with your system for
details.
For further information on the Hitachi Data Systems storage system, refer to the
user's guide for the system (for example, Hitachi Adaptable Modular Storage 2000
Series Users Guide, MK-XXXX/Hitachi Simple Modular Storage 100 Series Users
Guide, MK-XXXX). For further information on Hitachi Data Systems products and
services, please contact your Hitachi Data Systems account team, or visit Hitachi
Data Systems online at http://www.hds.com.

Getting Help
If you have questions after reading this guide, contact an Hitachi Data Systems
authorized service provider or visit the Hitachi Data Systems support website,
http://support.hds.com.

Support Contact Information


If you purchased this product from an authorized Hitachi Data Systems reseller,
contact that reseller for support. For the name of your nearest Hitachi Data
Systems authorized reseller, refer to the Hitachi Data Systems support web site
for locations and contact information.
To contact the Hitachi Data Systems Support Center, please visit the Hitachi Data
Systems website at http://support.hds.com.
Please provide at least the following information about the problem:

Product name, model number, part number (if applicable) and serial number

System configuration, including names of optional features installed, host


connections, and storage configuration such as RAID groups and LUNs

Operating system name and revision or service pack number


Preface

Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
ix

The exact content of any error message(s) displayed on the host system(s)

The circumstances surrounding the error or failure

A detailed description of the problem and what has been done to try to solve

it

Confirmation that the Hitachi Data Systems Hi-Track remote monitoring


feature has been installed and tested.

Comments
Your comments and suggestions to improve this document are greatly
appreciated. When contacting Hitachi Data Systems, please include the document
title, number, and revision. Please refer to specific section(s) and paragraph(s)
whenever possible.

E-mail:doc.comments@hds.com

Fax: 858-695-1186

Mail:Technical Writing, M/S 35-10


Hitachi Data Systems
10277 Scripps Ranch Blvd.
San Diego, CA 92131

Thank you! (All comments become the property of Hitachi Data Systems
Corporation.)

Preface
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
x

System Configuration
Prerequisites
This chapter provides an overview of the tasks that need to be completed before
you connect the RED HAT LINUX host to an AMS2000/SMS100 system.
This chapter covers the following key topics:
1.1 Installation and Configuration Roadmap

System Configuration Prerequisites


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
1

1.1 Installation and Configuration Roadmap


The steps in Figure 1-1 outline the general process you follow to install and
configure the AMS2000/SMS100 system on a Red Hat Linux operating system.

Table1-1

Installation and Configuration Roadmap


Task

1.

Verify that the system on which you are installing the AMS2000/SMS100 system meets
the minimum requirements for this release.

2.

Prepare the AMS2000/SMS100 system for the installation.

3.

Connect the AMS2000/SMS100 system to a Red Hat Linux host.

4.

Configure the fibre-channel HBAs for the installation.

5.

Verify recognition of the new devices.

6.

Set the number of logical units.

7.

Partition the disk devices.

2. Prepare the
AMS/SMS

3. Connect
AMA/SMS to
the Red Hat
Linux Host

4. Configure the
Fibre-Channel
HBA(s)

6. Set the
Number of
Logical Units

1. Verify
Minimum
Requirements

5. Verify
Recognition of
the New Devices

Figure1-1

7. Partition Disk
Devices

Installation and Configuration Roadmap

System Configuration Prerequisites


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
2

System Configuration Prerequisites


Hitachi Adaptable Modular Storage Host Installation Guide for RED HAT LINUX
3

Preparing the Host Servers


This chapter describes how to set up a Red Hat Linux operating system:
This chapter covers the following key topics:

2.1 Connecting the AMS2000/SMS100 system to the Red Hat Linux Host

2.2 Configuring the Host Fibre-Channel HBA(s)

2.3 Verifying New Device Recognition

System Configuration Prerequisites


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
4

2.1 Connecting the AMS2000/SMS100 System to


the Red Hat Linux Host
After you prepare the AMS2000/SMS100 system hardware and software and
fibre-channel HBA(s), connect the AMS2000/SMS100 system to the Red Hat
Linux system. The AMS2000/SMS100 system comes with all the hardware
and cabling required for connection to the host system(s).
Table 2-1 summarizes the steps for connecting AMS2000/SMS100 system to
the Red Hat Linux system host. Some steps are performed by the Hitachi
Data Systems representative, while others are performed by the user.
Table 2-1

Steps for Connecting AMS2000/SMS100 System to a Red


Hat Linux Host
Activity

Performed by

Description

1.

Verify AMS2000/SMS100
system installation

Hitachi Data Systems


representative

Confirm that the status of the fibrechannel HBA(s) and LDEVs is NORMAL.

2.

Shut down the Red Hat


Linux system

User

Power off the Red Hat Linux system before


connecting the AMS2000/SMS100 system.

Shut down the Red Hat Linux system.

When shutdown is complete, power off


the Red Hat Linux display.

Power off all peripheral devices except


for the AMS2000/SMS100 system.

Power off the host system. You are now


ready to connect the AMS2000/SMS100
system.

3.

Connect the
AMS2000/SMS100
system

Hitachi Data Systems


representative

Install fibre-channel cables between the


AMS2000/SMS100 system and the Red
Hat Linux system. Follow all precautions
and procedures in the Adaptable Modular
Storage Maintenance Manual/Simple
Modular Storage Maintenance Manual.
Check all specifications to ensure proper
installation and configuration.

4.

Power on the Red Hat


Linux system

User

Power on the Red Hat Linux system after


connecting the AMS2000/SMS100 system:

Power on the Red Hat Linux system


display.

Power on all peripheral devices. The


AMS2000/SMS100 system should be
on, and the fibre-channel ports should
be configured. If the fibre ports are
configured after the Red Hat Linux
system is powered on, restart the
system to have the new devices
recognized.

Confirm the ready status of all


peripheral devices, including the
AMS2000/SMS100 system

Power on the Red Hat Linux system.

System Configuration Prerequisites


Hitachi Adaptable Modular Storage Host Installation Guide for RED HAT LINUX
5

Boot the Red Hat Linux


system

System Configuration Prerequisites


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
6

2.2 Configuring the Host Fibre-Channel HBA(s)


Configure the fibre-channel HBA(s) connected to the AMS2000/SMS100
system. The HBAs have many configuration options. This section provides
the following minimum requirements for configuring host fibre-channel
adapters for operation with the AMS2000/SMS100 system. For more
information, refer to the documentation for your fibre-channel HBA(s).

The queue depth requirements for AMS2000/SMS100 system devices are


specified in Table 2-2.

The BIOS might need to be disabled to prevent the system from trying to
boot from the AMS2000/SMS100 system.

Several other parameters (e.g., FC, fabric) may also need to be set. Please
refer to the user documentation that came with your HBA to determine
whether other options are required to meet your operational requirements.
Note: Be sure to use the same settings and device parameters for all
AMS2000/SMS100 system devices.

Table 2-2

Requirements for AMS2000/SMS100 System Devices


Parameter

Required Value

Queue depth per LU

32 per LU

Queue depth per port (MAXTAGS)

512 per port

Note: You can adjust the queue depth for the AMS2000/SMS100
system devices later as needed (within the specified range) to
optimize the I/O performance of the AMS2000/SMS100 system
devices.

System Configuration Prerequisites


Hitachi Adaptable Modular Storage Host Installation Guide for RED HAT LINUX
7

2.3 Verifying New Device Recognition


The final step before configuring the new AMS2000/SMS100 system disk
devices is to verify that the host system recognizes the new devices. The
host system automatically creates a device file for each new device
recognized.
To verify new device recognition:
1. Use the dmesg command to display the devices (see Figure 2-3).
2. Record the device file name for each new AMS2000/SMS100 system
device. You will need this information when you partition the devices (see
Verifying Device Recognition by Red Hat Linux). See Table 2-8 for a
sample SCSI path worksheet.
3. The device files are created under the /dev directory. Verify that a
device file was created for each new AMS2000/SMS100 system disk
device (see Figure 2-4).
# dmesg | more
:
:
scsi1 : ioc1: LSI53C1030, FwRev=01032700h, Ports=1, MaxQ=255, IRQ=209

Emulex LightPulse Fibre Channel SCSI driver 8.1.10.3


Copyright(c) 2004-2006 Emulex.

All rights reserved.

scsi : 1 host.
Vendor: HITACHI
Model: DF600F
Rev: 0000
Type:
Direct-Access
ANSI SCSI revision: 04
sd 0:0:0:0: Attached scsi disk sda
scsi ID0/channel 0/ID 0/lun 0 Device file name of this disk = /dev/sda
Vendor: HITACHI
Model: DF600F
Type:
Direct-Access
sd 0:0:0:1: Attached scsi disk sdb
:
:

Rev: 0000
ANSI SCSI revision: 04

In this example, the HITACHI DF600F device (TID 0, LUN 0) and the HITACHI DF600F device (TID 0,
LUN 1) are recognized by the Red Hat Linux server.

Figure 2-2

Example of Verifying New Device Recognition

# ls -l /dev | more
:
brw-rw---1 root

Figure 2-3

disk

8,

0 Oct

30

2007 sda

Device file = sda

Example of Verifying Device Files

System Configuration Prerequisites


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
8

System Configuration Prerequisites


Hitachi Adaptable Modular Storage Host Installation Guide for RED HAT LINUX
9

Setting of Device Mapper Multipath


You can duplicate the path for the LUN of Hitachi Simple Modular Storage in
the following procedure.
1. Please gather the backup when /etc/multipath.conf already exists.
# cp /etc/multipath.conf /etc/multipath.conf.bak

2. Please edit /etc/multipath.conf as follows.


defaults {
udev_dir
/dev
polling_interval
10
selector
"round-robin 0"
path_grouping_policy
failover
getuid_callout
"/sbin/scsi_id -g -u -s /block/%n"
prio_callout
/bin/true
path_checker
readsector0
rr_min_io
100
rr_weight
priorities
failback
immediate
user_friendly_name
yes
default_features
"1 queue_if_no_path"
}
devnode_blacklist {
#
wwid 26353900f02796769
devnode "^(ram|raw|loop|fd|md|dm-|sr|scd|st)[0-9]*"
devnode "^hd[a-z]"
devnode "^sda$"
# When internal organs HDD is sda
devnode "^cciss!c[0-9]d[0-9]*"
}
devices {
device {
vendor
"HITACHI"
product
"DF600F"
path_grouping_policy
multibus
path_checker
readsector0
getuid_callout "/sbin/scsi_id -g -u -s /block/%n"
failback
immediate
}
}

3. The multipath demon is started.


# service multipathd start
The multipath demon is being start: [

OK

System Configuration Prerequisites


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
10

4. Path is doubled.
# multipath
create: 36000000000000000045a0b5700000000 HITACHI, DF600F
[size=10G][features=1 queue_if_no_path][hwhandler=0]
\_ round-robin 0 [prio=0][active]
\_ 4:0:0:2 sdb 66:48 [active][ready]
\_ 5:0:0:2 sdj 67:48 [active][ready]
create: 36000000000000000045a0b5700000001 HITACHI,DF600F
[size=10G][features=1 queue_if_no_path][hwhandler=0]
\_ round-robin 0 [prio=0][active]
\_ 4:0:0:1 sdc 66:32 [active][ready]
\_ 5:0:0:1 sdk 67:32 [active][ready]

5. The device name is listed.


# multipath -F
# multipath | grep create | sort | awk {'print $2'}
36000000000000000045a0b5700000000
36000000000000000045a0b5700000001

6. Alias of the device name is set to /etc/multipath.conf.


multipaths {
multipath {
wwid
alias
}
multipath {
wwid
alias
}

36000000000000000045a0b5700000000
lu000
36000000000000000045a0b5700000001
lu001

7. /etc/multipath.conf is applied again by restarting the multipath demon.


# service multipathd restart
multipathd demon is being stop: [ OK ]
multipathd demon is being start: [ OK ]
# multipath
create: lu000 (36000000000000000045a0b5700000000) HITACHI, DF600F
[size=10G][features=1 queue_if_no_path][hwhandler=0]
\_ round-robin 0 [prio=0][active]
\_ 4:0:0:2 sdb 66:48 [active][ready]
\_ 5:0:0:2 sdj 67:48 [active][ready]
create: lu001 (36000000000000000045a0b5700000001) HITACHI, DF600F
[size=10G][features=1 queue_if_no_path][hwhandler=0]
\_ round-robin 0 [prio=0][active]
\_ 4:0:0:1 sdc 66:32 [active][ready]
\_ 5:0:0:1 sdk 67:32 [active][ready]

System Configuration Prerequisites


Hitachi Adaptable Modular Storage Host Installation Guide for RED HAT LINUX
11

Preparing the Host Servers


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
13

3
Configuring the New Disk Devices
This chapter describes how to configure the new AMS2000/SMS100 system
disk devices that you attached to the Red Hat Linux system host in the
previous chapter:
3.1 Partitioning the Devices

Configuring the New Disk Devices


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
14

3.1 Partitioning the Devices


After the setting the number of logical units, use the following procedure to set
the partitions on the AMS2000/SMS100 system disk devices:
1. Enter fdisk/dev/<device_name>
Example: fdisk/dev/sda
where dev/sda is the device file name
2. Select p to display the present partitions.
3. Select n to make a new partition. You can make up to four primary
partitions (1-4) or one extended partition. The extended partition can be
organized into 11 logical partitions, which can be assigned partition
numbers from 5 to 15.
4. Select w to write the partition information to disk and complete the fdisk
command.
Note: Other commands that you might want to use include d to remove
partitions or q to stop a change.

Repeat steps 1 through 4 for each new AMS2000/SMS100 system disk device.

Other Settings
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
15

4
Troubleshooting
This chapter provides troubleshooting information for AMS2000/SMS100
system and instructions for calling technical support.

4.1 Calling the Hitachi Data Systems Support Center

Troubleshooting
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
16

4.1 Calling the Hitachi Data Systems Support Center


This chapter provides troubleshooting information for AMS2000/SMS100 Series Host
Installation Guide for RED HAT LINUX and instructions for calling technical support.
Table 4-1: Potential Error Conditions and Recommended Ac lists some potential error
conditions during AMS2000/SMS100 Series Host Installation Guide for RED HAT LINUX
system configuration with the RED HAT LINUX host, and provides instructions for
resolving each condition. If you are unable to resolve an error condition, please contact
your Hitachi Data Systems representative or VAR for help, or log on to the Hitachi
Customer Support Portal:
http://support.hds.com

Table 4-1: Potential Error Conditions and Recommended Actions


Error Condition

Recommended Action

The AMS2000/SMS100 Series


Host Installation Guide for
RED HAT LINUX LUN devices
are not recognized by the
system.

Verify that the READY indicator lights on the


AMS2000/SMS100 Series Host Installation Guide for RED
HAT LINUX system are working properly.
Check that the Fibre Channel interface cables are
correctly installed and firmly connected.
Recheck the Fibre Channel buses for new devices using
lsdev command.

The AMS2000/SMS100
system red alarm light is on.

Please contact the Hitachi Data Systems Support Center.

If you need to call the Hitachi Data Systems Support Center, make sure to provide as
much information about the problem as possible, including:

The circumstances surrounding the error or failure.

The exact content of any error messages displayed on the host system(s).

The exact content of any error messages displayed by Storage Navigator Modular 2.

The Storage Navigator Modular 2 configuration information.

The Hitachi Data Systems customer support staff is available 24 hours/day, seven days a
week. If you need technical support, please call:

United States: (800) 446-0744

Outside the United States: (858) 547-4526

Troubleshooting
Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
17

Acronyms and Abbreviations


AL

arbitrated loop

AL-PA

arbitrated-loop physical address

AMS

Adaptable Modular Storage

CLI

command line interface

e.g.

for example

FCP

fibre-channel protocol

GUI

graphical user interface

HBA

host bus adapter

HDD

hard disk drive

HDLM

Hitachi Dynamic Link Manager

LU

logical unit

LUN

logical unit number

MB

megabytes

OFC

open fibre control

OS

operating system

PC

personal computer system

RAID

redundant array of independent disks

SMS

Simple Modular Storage

TID

target ID

VxVM

VERITAS Volume Manager

Acronyms and Abbreviations


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
18

Acronyms and Abbreviations


Hitachi Adaptable Modular Storage 2000 Series/Hitachi Simple Modular Storage 100 Series Host
Installation Guide for Red Hat Linux
19

Hitachi Data Systems


Corporate Headquarters
750 Central Expressway
Santa Clara, California 95050-2627
U.S.A.
Phone: 1 408 970 1000
www.hds.com
info@hds.com
Asia Pacific and Americas
750 Central Expressway
Santa Clara, California 95050-2627
U.S.A.
Phone: 1 408 970 1000
info@hds.com
Europe Headquarters
Sefton Park
Stoke Poges
Buckinghamshire SL2 4HD
United Kingdom
Phone: + 44 (0)1753 618000
info.eu@hds.com

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