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ASSISTANT
MANAGER
__________________________________________________
Restaurant #:
Date:_____________________
Page 1
v2010
Readiness Checklist
Use to determine readiness for Assistant Manager Training (RGM completes, reviews with Area Coach)
Instructions: Place an "x" to the right of each item to denote the extent to which the Shift has demonstrated these
leadership behaviors.
Note: Black boxes indicate that a question is either Yes or No
Points
0
Customers
Rarely/No
Sometimes
1.
2.
3.
4.
5.
6.
7.
8.
9.
People
1. Delegates and follows-up to ensure execution rather than trying to do everything
themselves.
2. Effectively trains new Team Members.
3. Ensures that people are trained before they are put in position.
4. Deploys and re-deploys people effectively during peak periods.
5. Keeps the energy high by maintaining a positive attitude throughout stressful situations
(e.g. peak periods).
6. Uses CHAMPS to recognize Team Members for their efforts at the end of each shift.
7. Encourages Team Members provide Recognition to each other.
8. Listens to Team Member concerns and is approachable.
9. Effectively resolves Team Member concerns and conflict.
10. Demonstrates Belief in People by treating Team Members fairly and with respect.
11. Team respects and works with Shift as they would the Assistant Manager.
12. Seeks to understand root causes of mistakes and learns from them.
13. Is able to efficiently work around problems.
14. Introduces new Team Members to the team and makes them feel welcome.
15. Sets high standards for appropriate team behavior on shift.
16. Helps RGMs to hire, develop and promote Customer Maniacs.
v2010
Usually/Yes
Scoring
Instructions: Use the Checklist scores to determine whether this person is ready for growth now or
needs further development in position.
Note: "Rarely/No" ratings are scored as "0"; "Sometimes" ratings are scored as a "1"; and
"Usually/Yes" ratings are scored as a "2".
# Points
Customers
People
Sales and Profits
Total
Written Comments:
Next Steps
Development Plan (Yellow Score)
Use the Development Planning section to create
a development plan for the candidate. Schedule
time for development activities. Set a date to
follow-up on progress on the development plan.
Signatures
Shift:
_____________________________
Date: _____________________________
RGM:
_____________________________
Date: _____________________________
Field Trainer:
_____________________________
Date: _____________________________
v2002
Page 3
Development Planning
Instructions: Use these ideas as a guide for this persons development. Identify up to three
commitments that this person will make to address their development needs. Write those action items with
completion date in the box provided below.
Customers
_______ - Improve restaurant measures through coaching Team Members.
_______ - Effectively delegate and follow-up.
_______ - Follow-up on product rollout to ensure it is being made properly.
_______ - Review with RGM how Team Members are deployed during peak periods.
_______ - Handle upset customers using LAST.
_______ - Coach Team Members on using LAST to resolve customer complaints.
_______ - Improve problem areas in customer service.
_______ - Take Accountability for driving CHAMPS Check Scores.
_______ - Maintain focus and shift priorities as demands shift.
_______ - Role model Customer Mania.
Other Ideas: ________________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
People
_______ - Train new Team Members through guided practice.
_______ - Hold Team Members to high standards of conduct.
_______ - Get to know Team Members as people (hobbies, interests, family, etc.).
_______ - Give out 3-5 CHAMPS cards per week.
_______ - Take Accountability for resolving team conflicts as they arise.
_______ - Be open to suggestions and concerns of Team Members.
_______ - Treat everyone fairly and with respect.
_______ - Ask Team Members how you can help them succeed.
_______ - Help onboard new people and make them feel welcome.
_______ - Plan a Team meeting.
_______ - Read Tricons Guide to Recognition.
_______ - Help RGM hire new Team Members.
Other Ideas: __________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Sales and Profits
_______ - Review restaurant performance measures at the end of shift.
_______ - Role model how to demonstrate Accountability in the restaurant.
_______ - Role model appropriate safety behavior.
_______ - Conduct weekly and daily inventories.
_______ - Tour with Area Coach.
_______ - Coach Team Members on suggestive selling.
_______ - Multi-Brand candidates complete five day Multi-Branding training.
_______ - Multi-Brand candidates complete Partner Brand certification.
Other Ideas: __________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Identify up to three commitments the candidate will make to address their key development opportunities.
Action Plan
Completed By:
1)
2)
3)
Page 4
v2010