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PROCESS RECORDING
Is a verbatim (word for- word) account of conversation.
It can be taped or written and includes all verbal and nonverbal interactions of both the
client and nurse.
One method of writing a process recording is to make two columns on a page.
First column: list what the nurse and client said along with the associated nonverbal
behavior.
Second column: contains an analysis about the nurses responses.
Once a process recording has been completed, it should analyzed in terms of the content
and meaning of the interaction based on communication theory.
Each of the nurses statements is interpreted in terms of the communication skill used,
with the rationale for and effectiveness of its use.
Ex.
1. Intimate zone ( 0 to 18 inches between people) : this amount of space is comfortable for
parents with young children, people who mutually desire personal contact, or people
whispering.
Techniques such as exploring, focusing, restating, and reflecting encourage the client to
discuss his/her feelings or concerns in more depth.
THERAPEUTIC COMMUNICATION TECHNIQUES:
1. Accepting : indicating reception
Ex. yes I follow what you said. Nodding
2. Broad opening: allowing the client to take the initiative in introducing the topic.
Ex. Is there something youd like to talk about?
Where would you like to begin?
3. Consensual validation: searching to mutual understanding, for accord in the meaning of
the words.
Ex. Tell me whether my understanding of it agrees with yours.
4. Encouraging comparison: asking that similarities and differences be noted.
Ex. Was it something like...? Have you had similar experiences?
5. Encouraging description of perceptions: asking the client to verbalize what he/ she
perceives.
Ex. Tell me when you feel anxious What is happening? What does the voice seem to be
saying?
6. Encouraging expression: asking the client to appraise the quality of his/her experiences.
Ex. What are your feelings in regard to....? Does this contribute to your distress?
7. Exploring: delving further into a subject or idea.
Ex. Tell me more about that. Would you describe it more fully?
8. Focusing: concentrating on a single point.
Ex. This point seems worth looking at more closely.
9. Formulating a plan of action: asking the client to consider kinds of behavior likely to be
appropriate in future situations.
Ex. What could you do to let your anger out harmlessly?
10. General leads: giving encouragement to continue.
Ex. Go on and then? Tell me about it.
11. Giving information: making available the facts that the client needs.
Ex. My name is.... Visiting hours are... My purpose in being here is.....
12. Giving recognition: acknowledging, indicating awareness: Good morning, Mr. S....... I
notice that youve combed your hair.
13. Making observations: verbalizing what the nurse perceives.
Ex. You appear tense. I notice youre biting your lip.
14. Offering self: making oneself available.
Ex. Ill sit with you awhile.
15. Presenting reality: offering for consideration that which is real.
Ex. Ill see no one else in the room.
16. Reflecting: directing client actions. Thoughts, and feelings back to client.
Ex. Client: do you think I should tell the doctor....? Nurse: do you think you should?
17. Restating: repeating the main idea expressed.
Ex. Client: I cant sleep. I stay awake all the night. Nurse: you have difficulty sleeping.
18. Seeking information: seeking to make clear that which is not meaningful or that which is
vague.
Ex. Im not sure that I follow. Have I heard you correctly?
AVOIDING NONTHERAPEUTIC COMMUNICATION
In contrast, there are many therapeutic techniques that nurses should avoid. These responses
cut off communication and make it more difficult for the interaction to continue.
Responses such as Everything will work out or May be tomorrow will be a better day
may be intended to comfort the client, but instead may impede the communication process.
NONTHERAPEUTIC COMMUNICATION TECHNIQUES:
1. Advising: telling the client what to do.
Ex. I think you should...
2. Agreeing: indicating accord with the client.
Ex. Thats right.
3. Belittling feelings expressed: misjudging the degree of the clients discomfort.
Ex. Client: I have nothing to live for... I wish I was dead. Nurse: Everybody gets down in the
dumps. or Ive felt that way myself.
A person who is verbally expressing sad or angry feelings while smiling is exhibiting a confusing
expression.
Facial expression
often affect the listeners response. The nurse should identify the facial expression and ask the
client to validate nurses interpretation of it.
Ex. youre smiling, but I sense you are very angry.
2. BODY LANGUAGE
Gesture , postures, movements, and body positions.
Is a nonverbal form of communication.
Closed Body Position
Accepting Body Position
CLOSED BODY POSITION
such as crossed legs or arms folded across the chest, indicate that interaction might threaten
the listener who is defensive or not accepting
ACCEPTING BODY POSITION
is to sit facing the client with both feet on the floor, knees parallel, hands at the sides of the
body, and legs uncrossed or crossed only at the ankle.
This open posture demonstrate unconditional positive regard, trust, care and acceptance.
The nurse indicates interest in and acceptance of the client by facing and slightly leaning
toward him or her while maintaining nonthreatening eye contact
VOCAL CUES
Are nonverbal sound signals transmitted along with the content: voice volume, tone,
pitch, intensity, emphasis, speed, and pauses augment the senders message.
Volume : the loudness of the voice, can indicate anger, fear, happiness, or deafness.
Tone: can indicate whether someone is relaxed, agitated or bored.
Pitch: varies from shrill and high to low and threatening.
Intensity: is the power, severity, and strength behind the words, indicating the
importance of the message.
Emphasis: refers to accents on words or phrases that highlight the subject or give insight
on the topic.
Speed: is number of words spoken per minute.
EYE CONTACT
The eyes have been called the mirror of the soul because they often reflect our emotions.
Looking into the other persons eyes during communication, is used to assess the other person
and the environment and to indicate whose turn it is to speak
it increases during listening but decreases while speaking.
Although maintaining good eye contact is usually desirable, it is important that the nurse doesnt
STARE at the client.
SILENCE
Or long pauses in communication may indicate many different things.
The client may be depressed and struggling to find the energy to talk.
Sometimes pauses indicate the client is thoughtfully considering the question before
responding.
At times, the client may seem to be LOST IN HIS/HER OWN THOUGHTS and not paying
attention to the nurse.
It is important to allow the client sufficient time to respond, even if it seems like
a long time.
To be continue......
THERAPEUTIC RELATIONSHIP
Therapeutic relationship
The nurses relationship with the patient consists of a series of goal-directed interactions through
which the nurse assesses patients problems, elicits patient input, selects interventions, and
evaluates the effectiveness of care.
relationship:
3 Types :
Social
Intimate
Therapeutic
SOCIAL RELATIONSHIP
is primarily initiated for the purpose of friendship, socialization, companionship, or
accomplishment of task.
Communication, w/c may be superficial,
Usually sharing of ideas, feelings and experiences and meets basic need for people to
interact.
Advise is often given.
INTIMATE RELATIONSHIP
healthy intimate relationship involves two people who are emotionally committed to each other.
Both parties are concerned about having their individual needs met and helping each
other to meet needs as well.
The relationship may include sexual or emotional intimacy as well as sharing of mutual
goals.
THERAPEUTIC RELATIONSHIP
Differs from the social and intimate relationship in many ways because it
focuses on the needs, experiences, feelings, and ideas of the client only.
The nurse and client agree about the areas to work on and evaluate the
outcomes.
THERAPEUTIC RELATIONSHIP
The nurse uses communication skills, personal strengths, and understanding of
human behavior to interact with the client.
The nurse should not be concerned about whether or not the client likes him/her
or grateful.
The nurse must constantly focus on the clients needs not his/her own.
COMPONENTS OF A THERAPEUTIC RELATIONSHIP
Trust
Genuine interest
Empathy
Acceptance
Positive regard
Self-awareness
Therapeutic use of self
Trust
Trust develops when the client believes that the nurse will be consistent in his/her
words and actions and can be relied on to do what he or she says.
Genuine Interest
The client perceives a genuine person showing genuine interest.
A client with mental illness can detect when someone is exhibiting dishonest or artificial behavior
such as asking a question and then not waiting for the answer, talking over him or her, or
assuring him/her everything will be all right.
Empathy
Is the ability of the nurse to perceive the meaning and feelings of the client and to
communicate that understanding to the client.
It is considered one of the essential skills a nurse must develop.
Being able to put himself/herself in the clients shoes does not mean that the nurse
has had the same exact experiences as the client.
Ex. Empathy : I see you are sad.... How can I help you?
Ex. Sympathy : I feel so sorry for you.
Acceptance
The nurse who does not become upset or respond negatively to a clients outbursts,
anger, or acting out conveys acceptance to the client.
Avoiding judgment s of the person, no matter what the behavior, is acceptance.
This does not mean acceptance of inappropriate behavior but acceptance of the
person as worthy.
The nurse must set boundaries in the nurse- client relationship.
Ex. A client puts his arm around the nurses waist.
An appropriate response would be for the nurse to remove his hand and say, john,
do not place your hand on me. We are working in your relation with your girlfriend
and that does not require you to touch me. Now, lets continue.
Positive Regard
The nurse who appreciates the client as a simple worth while human being can
respect the client regardless of his or her behavior, background, or lifestyle.
Calling the client by name, spending time with the client, and listening and
responding openly are measures by which the nurse conveys respect and positive
regard to the client.
Self- Awareness
Before the nurse can begin to understand clients, the nurse must know himself
/herself.
Self awareness: is the process of developing an understanding of one owns values, beliefs,
thoughts, feelings, attitude, motivations, prejudices, strengths, and limitations and how these
qualities affect others.
Values:
are abstract standards that give a person a sense of right and wrong and
establish a code of conduct for living.
Sample values: hard work, honesty, sincerity, cleanliness,, and orderliness.
Beliefs
are ideas that one holds to be true,
Ex. if the sun is shining, it will be a good day.
Some Beliefs have objective evidence to substantiate them.
Ex. People who believe in evolution have accepted the evidence that supports this
explanation for the origin of life.
Attitudes:
are general feelings or a frame of reference around which a person organizes knowledge
about world.
Attitudes such as: hopeful, optimistic, pessimistic, positive, and negative, color how we look at
the world and people.
Therapeutic use of Self
By developing self- awareness and beginning to understand his/ her attitudes, the
nurse can begin to use aspects of his/her personality, experiences, values, feelings,
intelligence, needs, coping skills, and perceptions to establish relationships with
client.
Nurses use themselves as therapeutic tool to establish therapeutic relationships with
clients and help clients grow, change, and heal.
JOHARI WINDOW
One tool that useful in learning more about oneself.
Which creates a word portrait of a person in four areas and indicates how well that
person knows himself/ herself and communicates with others.
The Four Areas evaluated are as follows:
Quadrant 1: Open /Public self = qualities one knows about oneself and others also know.
Quadrant 2: Blind/ Unaware self = qualities know only to others.
Quadrant 3: Hidden/Private self = qualities known only to oneself.
Quadrant 4: Unknown = an empty quadrant to symbolize qualities as yet undiscovered by
oneself or others.
Johari window
3 PHASES/ STAGES OF NURSE- CLIENT RELATIONSHIP
1. ORIENTATION STAGE
2. WORKING STAGE
3. TERMINAL STAGE
ORIENTATION PHASE
Begins when the nurse and client meet and ends when the client begins to identify
problems to examine.
Before meeting the client:
The nurse reads background materials available on the client.
Becomes familiar with any medications the client is taking
The nurse should consider his/her personal strengths and limitations in working
with this client (self assessment).
Acceptance is the foundation of all therapeutic relationship.
(orientation phase)
During the Orientation Phase:
The nurse establishes roles
The purpose of meeting and parameters of subsequent meetings
Identifies the clients problems, and clarifies expectations.
Built trust: it is the nurse responsibility to establish a therapeutic environment that
foster trust and understanding.
The nurse should share appropriate information about himself/herself at this
time, including name, reason for being on the unit, and level of schooling. (selfdisclosure)
The nurse needs to listen closely to the clients history, perceptions and
misconceptions.
The nurse needs to convey empathy and understanding.
Reality testing : is accepting the patients perception, feelings and thoughts as neither right or
wrong, but at the same time offering other options or points of view to the client in a nonargumentative manner for the purpose of helping the client arrive at more realistic conclusion.
To provide structure: is to intervene when client loses control of his feelings and behaviors by
medications, offering self, restrain, seclusion and by assessing client to observe a consistent
daily schedule.
ORIENTATION PHASE:
NURSE- CLIENT CONTRACTS
Although many clients have had prior experiences in the mental health system, the nurse must
once again outline the responsibilities of the nurse and client.
Both nurse and client agree on these responsibilities in an informal or verbal contract.
ORIENTATION PHASE: CONFIDENTIALITY, DUTY TO WARN
MEANS RESPECTING THE CLIENTS RIGHT TO KEEP PRIVATE ANY INFORMATION
ABOUT HIS/HER MENTAL AND PHYSICAL HEALTH AND RELATED CASE.
DUTY TO WARN:
The decision requires the nurse to notify intended victims and police of such
threat.
Ex. Suicidal threats, threat from the client to harm other person.
WORKING PHASE
The phase where issues are addressed,
Problems identified
Solutions explored
Nurse and client work to accomplish goals
Working exploration
/identification phase
At this point the clients problem are identified and solutions are explore, applied and
evaluated.
The focus of the assessment and of the relationship is the clients behavior and the
focus of the interaction is the clients feelings.
The nurse should realize that the clients feelings of security are developed by being
consistent at all times.
Working phase
Perception of reality, coping mechanisms and support system are identified.
The nurse assists the patient to develop coping skills, positive self concept and
independence in order to change the behavior of the client to one that is adaptive and
appropriate.
The nurse uses the techniques of communication and assumes different roles to
help the client.
THE SPECIFIC TASKS OF WORKING PHASE INCLUDE THE FF:
Maintain the relationship
Gathering more data
PHARMACOTHERAPEUTICS/
PSYCHOPHARCOLOGY
PREPARED BY:
MARY RUTH V. ENRIQUEZ, RN MAN
PHARMACOTHERAPEUTICS/
PSYCHOPHARCOLOGY
Drugs that treat the symptoms of mental illness, and whose actions in the brain
provides us with models to better understand the mechanism of mental disorders.
1. ANTIPSYCHOTIC DRUGS (NEUROLEPTICS)
2. ANTIDEPRESSANTS DRUGS
3. MOOD STABLIZING DRUGS
4. ANTIANXIETY DRUGS (ANXIOLYTICS)
5. STIMULANTS/PSYCHOSTIMULANTS
Antipsychotic Drugs (Neuroleptic)
Are used to alleviate psychotic symptoms (hallucination, delusions, paranoid thinking,
poor reality contact) that may occur in clients with SCHIZOPHRENIA, BIPOLAR DISORDERS
and COGNITIVE IMPAIRMENT DISORDERS.
ANTIPSYCHOTIC DRUGS CLASSIFIED into:
1. Typical
2. Atypical
Typical Antipsychotic drug
Block selected dopamine receptors in the striatal and limbic areas of the brain, an
action believe to reduce symptoms.
Dopamine: is a neuroChemical that our bodies
Contain naturally.
If overproduced or utilized
Incorrectly, it can cause
Someone to exhibit
Psychotic behavior.
Typical
Uses : treatment for schizophrenia and other acute or chronic psychotic behavior that is violent
or potentially violent.
Treat positive symptoms of schizophrenia such as hallucinations, delusions, and suspiciousness.
Side effects: Antipsychotics
Certain blood dyscrasia
Photosensitivity (especially Thorazine)
Darkening of the skin from increased pigmentation
Neuroleptic malignant syndrome
A group of side effects called Extrapyramidal side effects (EPSEs)
There is less risk of EPSEs with atypical agents.
Neuroleptic Malignant Syndrome
Is an uncommon but potentially fatal reaction to treatment with Neuroleptic medications.
Symptoms include muscle rigidity, hyperpyrexia, fluctuations in blood pressure, and altered level
of consciousness. Early recognition and immediate medical care is important.
EXTRAPYRAMIDAL SIDE EFFECTS:
Drug -induced Parkinsonism (pseudoparkinsonism):
symptoms appear 1 to 8 weeks after patient begins the medication
The major symptom is AKINESIA, manifested as shuffling gait, drooling, fatigue,
mask like facial expression, tremors, and muscle rigidity
EPSEs
AKATHISIA: symptoms appear 2 to 10 weeks after patient taking the medication.
Symptoms : agitation and motor restlessness, and seem to appear more frequently in
women. There is no absolute reason for this, but it is suggested that it may be due to
hormonal interaction with the medication.
EPSEs
Dystonia : symptoms appear 1 to 8 weeks after the patient starts taking the medication.
Careful instruction to the patient and family regarding wearing a wide-brimmed hat, covering all
exposed skin, and using a sunscreen when in the sun , especially if the patient is using
Thorazine.
Patient should be taught to avoid alcohol.
Over -the counter (OTC) products, should not be taken w/out doctor approval.
Nursing Considerations
Instruct the patient not to alter the dose w/out first discussing it w/ the doctor.
This classification of medication should be discontinued slowly
If medication is ordered once daily, teaching the patients to take the medication 1 to 2 hours
before going to bed works well and promotes sleep.
Antacid decrease the absorption of antipsychotics, these type of medications should be taken 1
to 2 hours after oral administration of antipsychotics.
ANTIDEPRESSANTS
(MOOD ELEVATORS)
Are group of drugs generally to treat depression, including symptoms of depressed mood, loss
of interest in activities or pleasure, altered sleep patterns, and somatic complaints.
They are also used to treat anxiety disorders (especially panic attacks), phobic disorders
and obsessive-compulsive disorders
Antidepressants may be further classified based on their mechanism of action and general
usage.
Classification of Antidepressants:
Tricyclic antidepressants
Monoamine Oxidase Inhibitors
Selective Serotonin Reuptake Inhibitors
Atypical antidepressants
Serotonin Norepinephrine Reuptake Inhibitors
TETRACYCLIC ANTIDEPRESSANT
(Heterocyclic Antidepressant)
The actions, uses, contraindications, side effect and nursing considerations for the tetracyclic
antidepressants are similar for those of SSRIs and tricyclic antidepressants.
Commonly used: Ludiomil (maprotiline) , Wellbutrin or Zyban (bupropion), Remeron
(mirtazapine), Desyrel (trazodone)
MONOAMINE OXIDASE INHIBITORS
(MAOIs)
ACTION: prevents the metabolism of neurotransmitters by an enzyme, monoamine oxidase. Too
much monoamine oxidase can lead to destructive, psychotic behaviors.
Uses : generally used for patients with varied types of depression who have not been helped by
other depressants.
Nursing considerations: teach patient to avoid foods containing the amino acid tyramine, a
precursor of Norepinephrine, while taking these medications.
MAOIs
Block the metabolism of tyramine, resulting in increased Norepinephrine. A hypertensive crisis
may occur.
Foods containing significant amount of tyramine:
Aged cheese (cheddar)
Avocados
Yogurt, sour cream
Chicken and beef liver, corned beef
Bean pods
Banana, raisins
Smoke and processed meat (salami, pepperoni, and bologna)
Chocolate
Beer, red wines, caffeine
Yeast supplement
SELECTIVE SEROTONIN REUPTAKE INHIBITORS (SSRIs) (Bicyclic Antidepressant)
ACTION: increase the availability of serotonin, which is decreased in the brains of depressed
individuals.
Uses: treatment of depression, anxiety, obsessive disorders, impulse control disorders.
Side effects: dependence, suicidal tendencies, sedation, dry mouth, agitation, postural
hypotension, headache, arthralgia (joint pain), dizziness, insomnia, confusion, and tremors
SSRIs
Nursing considerations: do not abruptly discontinue the medications.
Caution should be used with driving or activities that require alertness.
Alcohol and CNS depressants should be avoided
Hard , sugarless candy can be used for dry mouth
The patient should change positions slowly to avoid a sudden drop in blood pressure
Monitor the patient for suicidal ideation
Tricyclic Antidepressants
Action: these drugs increase the level of serotonin and norepinephrine, thereby increasing the
ability of the nerve cells to pass information to each other. Patients with depressive disorders
generally have decreased amounts of these two neurochemicals.
Uses : treatment symptoms of depression, including
Sleep disturbances, sexual function disturbances, changes in appetite, and cognitive changes.
Tricyclic Antidepressant
Nursing considerations:
Patients should not stop using abruptly
Medications ( including over the counter medications such as cold preparations) that
contain antihistamins, alcohol, sodium bicarbonate, benzodiazepines, and narcotic
analgesics can increase the effects of tricyclic antidepressants.
Nicotine, barbiturates, and the hypnotic chloral hydrate decrease the effect of the tricyclic
antidepressant.
SEROTONIN NOREPINEPHRINE REUPTAKE INHIBITORS (SNRIs)
ACTION: increases the availability of serotonin and norepinehrine, which are decrease in the
brains of depressed individuals
The uses, contraindications, side effects and nursing considerations are similar for those of the
SSRIs.
MOOD STABILIZERS(antimanic agents)
Are a dose of drugs that include antimanic and anticonvulsants.
Used to treat bipolar disorder by stabilizing the clients mood, preventing or
minimizing the highs and lows that characterize bipolar illness, and treating acute
episodes of mania.
Ex. Antimanic Agent: Lithium Carbonate (Eskalith, Lithane). Drug of choice for treatment
and management of bipolar mania.
Anticonvulsants Agents: Gabapentin (Neurontin), Carbamazepine (Tegretol)
ANTIANXIETY DRUGS (ANXIOLYTIC)
They are generally prescribed to treat anxiety and symptoms associated with anxiety
disorders.
BENZODIAZEPINES (BZAs): drug of choice for treatment of anxiety and sleep disorders
They are also used in ACUTE ALCOHOL, WITHDRAWAL, PREOPERATIVE SEDATION,
SEIZURE DISORDERS, SHORT-TERM TREATMENT OF ACUTE MANIA and MUSCLE
RELAXANTS.
Additional, BENZODIAZEPINES are used to treat agitation and hyperactivity in Cognitive
Impairment Disorders.
Anxiolytic Benzodiazepines Medications:
Alprazolam (Xanax)
Chlordiazepoxide (Librium)
Clonazepam (Klonopin)
Diazepam (Valium)
Psychostimulants
Hyperactivity :
ADHD: ATTENTION DEFICIT HYPEACTIVITY DISORDER (CHILDREN)
RADD: RESIDUAL ATTENTION DEFICIT DISORDER (ADULT)
STIMULANTS
Are readily available over the counter as well by prescription.
They are found over the counter in diet preparations, pills to prevent sleep, in cigarettes, and in
beverages such as coffee and soda.
They are used medically to combat narcolepsy and attention deficit disorder in children.
Amphetamines are one type of stimulant, can be abused, and they have street names,
including uppers, speed, and bennies.
STIMULANTS/
PSYCHOSTIMULANTS
Are commonly used to treat children and adult with ADHD, they also may be used to
treat NARCOLEPSY in adult.
NARCOLEPSY: a condition characterized by sudden attacks of sleep occurring repeatedly during
the day.
Excessive sleepiness characterized by repeated, irreversible sleep attacks. After 10 to 20
minutes, the person is briefly refreshed until the next asleep attack.
Psychostimulant
Detroamphetamine (Dexedrine)
Methylphenidate (Ritalin, Concerta, Addreral,)
Pemoline (Cylert)
Methamphetamine (Desoxyn)
The members share a common purpose and are expected to contribute to the group to benefit
others and receive benefit from others in return
Being a member of a group allows the client to learn new ways of looking at a problem or ways of
coping with or solving problems and also helps him/her to learn important interpersonal skills.
Group therapy
Ex. By interacting with other members, client often received feedback on how other
perceives and react to them and their behavior.
This is extremely important information for many clients with mental disorders, who
have difficulty with interpersonal skills.
The Therapeutic results of Group Therapy:
1. Gaining new information, or learning
2. Gaining inspiration or hope
3. Interacting with others
4. Feeling acceptance and belonging
5. Becoming aware that one is not alone and that others share the same problems
6. gaining insight into ones problems and behaviors and how they affect others.
7. Gaining of oneself for the benefit of others (ALTRUISM)
FAMILY THERAPY
A form of a group therapy which the client and his/her family members participate.
THE GOALS include:
1. Understanding how family dynamics contribute to the clients psychotherapy
2. Mobilizing the familys interest strengths and functional resources
3. Restructuring maladaptive family behavior styles.
4. Strengthening family problem-solving behavior.
Family Therapy
Can be used both to assess and treat various psychiatric disorders.
Although one family member usually is identified initially as the one who has
problems and needs help, it often becomes evident through the therapeutic
process that other family members also have emotional problems and
difficulties.
COUNSELING
COUNSELING PSYCHOLOGY: as a psychological specialty facilitates personal and
interpersonal functioning across the life span with a focus on emotional, health-related,
developmental and organizational concerns.
ex,. Group therapy
Family therapy
Group members can ventilate feelings, try out problem-solving approaches, and resolves
conflict in a rational, systematic manner.
ASSERTIVE TRAINING
Is a form of behavior therapy designed to help people stand up for themselves- to
empower themselves, in more contemporary terms.
Helps the person take more control over life situations.
Techniques help the person negotiate interpersonal situations and foster selfassurance.
They involve using I statement s to identify feelings and to communicate concerns
or needs to others.
Ex. I feel angry when you turn your back while Im talking.
dont say yes when you want to say no.
Speak up for yourself
STRESS MANAGEMENT
Is techniques intended to equip a person with psychological stress,
Stress : as a persons physiological response to an internal and external stimulus that
triggers the fight-or- flight response.
3 TECHNIQUES OF STRESS MANAGEMENT:
1. POSITIVE REFRAMING
2. DECASTROPHIZING
3.ASSERTIVE TRAINING
POSITIVE REFRAMING
Safety
Structure
Norms
Limit setting
Balance
Safety
Is the primary to all other aspects of the environment.
Safety includes both physical and psychological protection.
Physical protection: refers to safety from physical harm through the management of risks in
the environment, such as the prevention of physical aggression and the requirement of staff
supervision for patients when using potentially unsafe grooming items ( e.g. Sharps, glass items,
and plastic bags).
Safety
Psychological safety: involves the nurses active intervention to prohibit verbal abuse, ridicule,
or harassment of patients.
Structure
Refers to the physical environment, rules, and daily schedules of treatment activities.
Is an essential component of psychiatric treatment because , without it, there is no
justification for the patient being in a treatment environment, particularly if custodial
care is outmoded.
Nurses lead activities such as patient education and social skills training groups.
Teaching about medications, side effects, and after care support for both patients and
families is an important function of the psychiatric nurse in minimizing patient
noncompliance
Norms
Are specific expectations of behavior that permeate the treatment environment; they
are intended to promote safety and trust in the environment through the sanctioning
of socially acceptable behaviors and consistency about what to expect.
For ex. A norm of nonviolence provides physical and emotional security in the
environment.
Limit Setting
Is an important element of the treatment environment and is related to norms.
Limits should be set on acting-out behavior such as self destructive acts, physical
aggressiveness, and sexual behavior.
It is also sometimes necessary to set limits on behaviors such as excessive requests,
attempts to overly personalize the therapeutic relationship, and refusal to participate
in treatment activities.
Closely related to limit setting are rules.
Balance
Involves the process of gradually allowing independent behaviors and in a dependent
situation.
It might be necessary to make specific judgments about a patients readiness to
assume certain responsibilities for his/her own care versus providing assistance when
the patient might not be able to act on his/her own behalf.
Focus of Milieu Therapy
To use the physical and social environment to affect a positive change directed toward
accomplishing the clients goals.
To empower the clients through involvement in setting his/her own goals and
development purposeful relations with the staff to assist in meeting these goals.
One on one relationships with the staff are used to examine client behaviors, feelings and
interactions with the context of the therapeutic group activities.
To use community meetings, activity groups, social skills group and physical exercise
programs to accomplish treatment goals
Play therapy
Play Therapy (ADHD)
Treatment modality in which the therapist engages in play with the child.
Therapeutic play, PLAY techniques are used to understand the childs thoughts and feelings
and to promote communication. This should not be confused with play therapy.
if family members, friends, or caregivers have accompanied the client, the nurse should
obtain their perceptions of the clients behavior and emotional state.
The nurse should then be aware that friends or family may not feel comfortable talking
about the client in his or her presence and may provide limited information.
The client may not feel comfortable participating in the assessment without family or
friends.
This may limit the amount or type of information the nurse obtains.
HOW TO PHRASE QUESTIONS
OPEN ENDED QUESTIONS : allows the client to begin as he or she feels comfortable
and also gives the nurse an idea about the clients perception of his or her situation.
Ex. Of an Open- ended questions:
What brings you here today?
Tell me what has been happening to you.
How can we help you?
CLOSED- ENDED QUESTIONS
The nurse may need to use more direct questions to obtain information.
Questions need to be clear, simple, and focused on one specific behavior or symptom;
they should not cause the client to remember several things at once.
Ex. Questions that can confuse to the client,
How are your eating and sleeping habits and have you been taking any over- the counter
medications that affect your eating and sleeping?
Ex. Closed-Ended Questions:
How many hours did you sleep last night?
Have you been thinking about suicide?
How much alcohol have you been drinking?
How well have you been sleeping?
What over-the counter medications are you taking?
The nurse should use a nonjudgmental tone and language, particularly
when asking about sensitive information such as drugs or alcohol use,
sexual behavior, abuse or violence, and childrearing practices.
Using nonjudgmental language and a matter-of-fact tone avoids giving the
client verbal cues to become defensive or to not tell the truth.
Ex. When asking a client about his or her parenting role. The nurse should
ask,
what types of discipline do you use? rather than How often do you physically
punish your child?
The first question is more likely to elicit honest and accurate information;
the second question give wrong impression that physical discipline is
wrong, and it may cause the client to respond dishonestly.
MENTAL STATUS EXAMINATION
CONTENT OF THE ASSESSMENT:
History
General Appearance and Motor Behavior
Mood and Affect
Thought Process and Content
Sensorium and Intellectual Processes
Judgmental and Insight
Self-concept
Roles and Relationships
Physiologic and Self-care concerns
1. History
Includes: clients history, age and developmental stage, cultural and spiritual beliefs, and
beliefs about health and illness.
The history of client , as well as his or her family, may provide some insight on current
situation.
Ex. Has the client experienced similar difficulties in the past? Has the client been admitted
to the hospital, and if so, what was that experience like?
A family history that is positive for alcoholism, bipolar disorder, or suicide is significant
because it increases the clients risk for these problems.
Age and developmental stage: are important factors in the psychosocial assessment.
The nurse evaluates the clients age and developmental level for congruence with
expected norms.
Ex. A client may be struggling with personal identity and attempting to achieve
independence from his or her parents. If the client is 17 years old, these are two of the
primary developmental tasks for adolescent.
If the client is 35 years old and still struggling with these issues of self-identity and
independence, the nurse need to explore the situation.
the clients age and developmental level also may be incongruent with expected
norms if the client has a developmental delay or mental retardation.
Cultural and Spiritual beliefs : the nurse must be sensitive, avoid making inaccurate
assumptions about clients psychosocial functioning.
Many cultures have beliefs and values about a persons role in society or acceptable social
or personal behavior differ from those of the nurses.
Ex. People from other cultures, such as Japan, consider such as eye contact to be
sign of disrespects.
While Western cultures consider good eye contact to be a positive characteristic
indicating self-esteem and paying attention.
2. GENERAL APPEARANCE AND MOTOR BEHAVIOR
The nurse assesses the clients overall appearance, including:
Hygiene and grooming
Appropriate dress
Posture
Eye contact
Unusual movements or mannerism
Speech (rate of the speech fast or slow, responses a minimal yes or no
without elaboration, tone audible or loud)
Specific terms used in making assessments of general appearance and motor
behavior:
Automatisms: repeated purposeless behaviors often indicative of anxiety, such as
drumming fingers, twisting locks of hair, or tapping the foot.
Psychomotor retardation: overall slowed movements
Waxy flexibility: maintenance of posture or position over time even when it is awkward
or uncomfortable.
Neologism : invented words that have meaning only for the client.
3. MOOD AND AFFECT
MOOD : refers to the clients pervasive and enduring emotional state. EXPRESSED
EMOTIONS
AFFECT : is the outward expression of the clients emotional state. FACIAL EXPRESSION
The nurse assesses for consistency among the clients mood, affect, and situation .
Ex. The client may have an angry facial expression but deny feeling angry or upset in any way.
Or the client may be talking about the recent loss of a family member while laughing and
smiling.
COMMON TERMS USED IN ASSESSING AFFECT:
BLUNTED AFFECT: showing little or a slow-to-respond facial expression.
BROAD AFFECT: displaying a full range of emotional expression.
FLAT AFFECT: showing no facial expression.
INAPPROPRIATE AFFECT: displaying a facial expression that is incongruent with mood or
situation; often silly or giddy regardless of circumstances.
RESTRICTED AFFECT: displaying one type of expression, usually serious or somber.
MOOD
May be described as: happy, sad, depressed, euphoric, anxious, or angry.
LABILE: when client exhibits unpredictable and rapid mood swings from depressed and
crying to euphoria with no apparent stimuli.
4.THOUGHT PROCESS AND CONTENT
Thought process: refers to how the client thinks.
The nurse can infer a clients thought process from speech and speech patterns.
Thought Content: is what the client actually says.
The nurse assesses whether or not the clients verbalizations make sense, that is, if ideas
are related and flow logically from one to the next.
The nurse also must determine whether the client seems preoccupied, as if talking or
paying attention to someone or something else.
When the nurse encounters clients with marked difficulties in thought process and
content, the nurse may find it helpful to ask focused questions requiring short answers.
COMMON TERMS RELATED TO THOUGHT PROCESS AND CONTENT:
Circumstantial thinking: a client eventually answer a question but only after giving
excessive unnecessary detail.
Delusion : a fixed false belief not based in reality.
Flight of ideas : excessive amount and rate of speech composed of fragmented or
unrelated ideas.
Ideas of reference: clients inaccurate interpretation that general events are personally
directed to him or her, such as hearing a speech on the news and believing the message
had personal meaning.
Loose associations: disorganized thinking that jumps from one idea to another with little
or no evident relation between the thoughts.
Tangential thinking: wandering off the topic and never providing the information
requested.
Thought blocking: stopping abruptly in the middle of a sentence or train of thought;
sometimes unable to continue the idea.
Thought broadcasting: a delusional belief that others can hear or know what the client
is thinking.
Thought insertion: a delusional belief that others are putting ideas or thoughts into the
clients head- that is, the idea are not those of the client.
Thought withdrawal: a delusional belief that others are taking the clients thoughts
away and the client is powerless to stop it.
Word salad: flow of unconnected words that convey no meaning to the listener.
Assessment of suicide or Harm toward others
The nurse must determine whether the depressed or hopeless client has suicidal ideation
or lethal plan.
The nurse does so by asking the client directly Do you have thoughts of suicide? or
what thoughts of suicide have you had?
If the client is angry, hostile, or making threatening remarks about a family member,
spouse, or anyone else, the nurse must ask if the client has thoughts or plans about
hurting that person.
The nurse does so by questioning the client directly:
What thoughts have you had about hurting (persons name)?
What is your plan?
What do you want to do to (persons name)?
When a client makes specific threats or has a plan to harm another person, health
providers are legally obliged to warn the person who is the target of the threats
or plan.
Duty to warn: legal term used.
5. SENSORIUM AND INTELLECTUAL PROCESSES
ORIENTATION
MEMORY
ABILITY TO CONCENTRATE
ABSTRACT THINKING & INTELLECTUAL ABILITIES
ORIENTATION:
Refers to the clients recognition of person, place, and time- that is , knowing
who and where he or she is and the correct day, date , and year.
This is documented as:
Oriented x 3 : oriented
Oriented x1 : disoriented (person only)
Oriented x2 : disoriented (person and place)
When a person is disoriented: first loses track of time, then place, and finally person.
Orientation returns in reverse order: person, place, time
MEMORY:
The nurse directly assesses memory, both recent and remote by asking questions with
verifiable answers.
Ex.
What is the name of the current president?
Who was the president before that?
In what country do you live?
What is the capital of this state?
What is your social security number?
Verifiable answers : give accurate answers.
ABILITY TO CONCENTRATE:
The nurse assesses the clients ability to concentrate by asking the client to perform
certain tasks:
Spell the word WORLD backward: DLROW
Serial 7: begin with 100 subtract 7, subtract 7, again and so on.
Repeat the days of the week backward: Sunday, Saturday, Friday, Thursday, Wednesday,
Tuesday, Monday .
Perform a THREE-PART TASK, such as take a piece of paper in your right hand, fold it in
half, and put it on the floor. ( The nurse should give the instructions at one time)
ABSTRACT THINKING AND INTELLECTUAL ABILITIES:
When assessing the intellectual functioning, the nurse must consider the clients level of
formal education. Lack of formal education could hinder performance in many tasks in this
section.
The nurse assesses the clients ability to use ABSTRACT THINKING, which is associations or
interpretations about a situation or comment.
The nurse ask the client to interpret a common proverb. If the client can explain the
proverb correctly, his or her abstract thinking abilities are intact. If the client
provides a literal explanation of the proverb and cannot interpret its meaning,
abstract thinking abilities are lacking.
When the client continually gives literal translations, this is evidence of
concrete thinking.
Ex.
Proverb : A STITCH IN TIME SAVES TIME
ABSTRACT meaning: If you take the time to fix something now, youll avoid
bigger problems in the future.
LITERAL translation: Dont forget to sew up holes in your clothes (Concrete
thinking)
SENSORY- PERCEPTUAL ALTERATIONS
Some clients experience HALLUCINATIONS (false sensory perceptions or perceptual
experiences that do not really exist),
Hallucinations = can involve the five senses and bodily sensations.
Auditory hallucination: hearing voices, are the most common
Visual hallucination = seeing things dont really exist, are second most common.
Clients perceive hallucinations as real experiences, but later in the illness, they
may recognize the as hallucination.
6. JUDGMENT AND INSIGHT
JUDGMENT: refers to ability to interpret ones environment and situation correctly and
adapt ones behavior and decisions accordingly.
Problems with judgment may be evidenced as the client describes recent behavior and
activities that reflect a lack of reasonable care for self or others.
Ex. The client may spent large sums of money on frivolous items when he or she cannot
afford basic necessities such as food or clothings.
INSIGHT : is the ability to understand the true nature of ones situation and accept some
personal responsibility for that situation.
The nurse frequently can infer insight from the clients ability to describe realistically the
strengths and weaknesses of his or her behavior.
Ex. Poor insight : a client who places all blame on others for his own behavior, saying its
y wifes fault that i drink and get into fights, because she nags me all the time.
This client is not accepting responsibility for his drinking and fighting.
SELF- CONCEPT
Is the way one views oneself in terms of personal worth and dignity.
To assess clients self-concept, the nurse can ask the client to describe himself or herself
and what characteristics he or she likes and what he or she would change.
Description of self in term of Physical characteristics gives the nurse information about the
clients body image.
Emotions that client frequent experiences, such as sadness or anger, and whether or not
the client is comfortable with those emotions.
The nurse also must assess the clients coping strategies.
Ex. Questions : What do you do when you have a problem? How do you solve it?
ROLES AND RELATIONSHIP
People functioning in their community through various roles such as mother, wife, son,
daughter, teacher, secretary, or volunteer.
The nurse assesses the roles the client occupies, client satisfaction with those roles, and
whether the client believes he or she is fulfilling the roles adequately.
Relationships with other people are important to ones social and emotional health.
Relationships vary in terms of significance, level of intimacy or closeness, and intensity.
The inability to sustain satisfying relationships can result from mental health problems or
can contribute to the worsening of some problems.
The nurse must assess the relationships in the clients life, the clients satisfaction with
those relationships, or any loss of relationship.
Common questions:
Do you feel close to your family?
Do you have or want a relationship with a significant other?
Are your relationships meeting your needs for companionship or intimacy?
Can you meet your sexual needs satisfactorily?
Have you been involved in any abusive relationship?
PHYSIOLOGIC AND SELF-CARE CONSIDERATION
When doing psychosocial assessment, the nurse must include physiologic functioning.
Although a full physical health assessment may not be indicated, emotional problems
often affect some areas of physiologic function.
Emotional problems can greatly affect eating and sleeping patterns: under stress, people
may eat excessively or not at all, and may sleep up to 20 hours a day or may be unable to
sleep more than 2 or 3 hours a night.
SELF CARE CONSIDERATION:
The nurse also ask the client if he or she has any major or chronic health problems and if
he or she takes prescribed medications as ordered and follows dietary recommendations.
Noncompliance with prescribed medication is an important area. The nurse must help the
client feel comfortable enough to reveal this information.
DIAGNOSTIC PROCEDURE SPEIFIC TO PSYCHIATRIC PATIENTS