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C A L E N D A R
Project:
M ONDA Y
page 1
Time Frame:
TUES DA Y
W EDNES DA Y
P R O J E C T
W E E K
THUR S DA Y
FR IDA Y
O N E
Notes
1. Get acquainted
2. Establish Teams
3. Facilitator Lead Project
Discussion: Organizational
Blog to showcase Cultural
Change
4. Introduce Nine Principles of
Service Excellence
5. Assign Reading and Video
1. Establish Project #1
2. Establish Rubric for
Collaborative work.
3. Discuss Reading and Video
with respect to Current Culture,
Desired Culture and Nine
Principles of Service Excellence
4. Introduce Sister Site for
Community Building to
facilitate change
5. Assign Project #1
P R O J E C T
W E E K
T W O
Notes
1. Discuss Findings in Project Team/Community Work
#1 with respect to Current
Session
Culture, Desired Culture
and Nine Principles of
Service Excellence
2. Introduce Wiki for
Community Building and
Management
3. Assign Product #1
1. Present Product #1
2. Assign Review and Revise
Product #1
Team/Community Work
Session
page 2
Project:
M O NDAY
TUES DA Y
W EDNES DA Y
P R O J E C T
W E E K
THUR S DA Y
FR IDA Y
T H R E E
Notes
1. Facilitator Lead
Discussion Project 2;
Invite Community to
take Culture Survey
to include results for
additional analysis
2. Assign Reading
3. Assign Project #2
Team/Community Work
Session
1. Present Product #2
2. Assign Review and
Revise Product #2
P R O J E C T
W E E K
Team/Community Work
Session
F O U R
Notes
1. Facilitator Lead
Discussion how to
Apply AIDET and
Managing up
techniques to assist in
desired Culture
Change.
2. Assign Reading
3. Assign Project #3
Team/Community Work
Session
1. Present Product #3
2. Assign Review and
Revise Product #3
Team/Community Work
Session
P R O J E C T
C A L E N D A R
Project:
M ONDA Y
page 3
Time Frame:
TUES DA Y
W EDNES DA Y
P R O J E C T
W E E K
THUR S DA Y
FR IDA Y
F I V E
Notes
1. Facilitator Lead
discussion review
and revision of
Product #3
2. Assign Reading
3. Assign Project #4
Team/Community Work
Session
1. Present Product #4
2. Assign Review and
Revise Product #4
P R O J E C T
W E E K
Team/Community Work
Session
S I X
Notes
1. Facilitator Lead
discussion review
and revision of
Product #4
2. Assign Reading
3. Assign Final Project
Team/Community Work
Session