injection.

At certain times during the day, patient load drops and only one nurse is needed to
administer the injections.
Let's focus on the simpler case of the twonamely, when there is one nurse. Also assume
that patients arrive in a Poisson fashion and the service rate of the nurse is exponentially
distributed. During this slower period, patients arrive with an interarrival time of approximately
twenty minutes. It takes the nurse an average of ten minutes to prepare the patients' serum and
administer the injection. Use Exhibit_7.12.
a.
What is the average number you would expect to see in Dr. Martin's facilities? (Do not
round intermediate calculations. Round your answer to 1 decimal place.)
Average number of people in the system
b.
How long would it take for a patient to arrive, get an injection, and leave? (Do not round
intermediate calculations. Round your answer to the nearest whole number.)
Average total time

minutes

c.
What is the probability that there will be three or more patients on the premises? (Do not
round intermediate calculations. Round your answer to 4 decimal places.)
Probability
d.
What is the utilization of the nurse? (Do not round intermediate calculations. Round your
answer to the nearest whole percent.)
Utilization of the nurse

e.
Assume three nurses are available. Each takes an average of ten minutes to prepare the
patients' serum and administer the injection. What is the average total time of a patient in the
system? (Do not round intermediate calculations. Round your answer to 2 decimal
places.)
Average total time

minutes

a.
What is the utilization rate of a clinician? (Round your answer to 4 decimal places.)
Utilization
b.
What is the average waiting time in line? (Do not round intermediate calculations. Round
your answer to the nearest whole number.)
Average waiting
time

minutes

To improve patients' experience, Wilshire Clinic decides to divide twenty four clinicians into six
teams, each of which consists of 4 clinicians. A patient's information is shared within the team,
so a clinician can serve a patient who comes to any clinician on the same team.
c. What is the arrival rate for each team?
Arrival rate

patients/hour

d. What is the utilization rate of a clinician? (Round your answer to 4 decimal places.)
Utilization
e. What is the average waiting time in line? (Do not round intermediate calculations. Round
your answer to 2 decimal places.)
Average waiting time

minutes

f.
What is the average number of patients waiting in line for each team? (Round your answer
to 4 decimal places.)
Average number of patients

Problem 8-8
Shoney Video Concepts produces a line of videodisc players to be linked to personal computers
for video games. Videodiscs have much faster access time than tape. With such a
computer/video link, the game becomes a very realistic experience. In a simple driving game
where the joystick steers the vehicle, for example, rather than seeing computer graphics on the
screen, the player is actually viewing a segment of a videodisc shot from a real moving vehicle.
Depending on the action of the player (hitting a guard rail, for example), the disc moves
virtually instantaneously to that segment and the player becomes part of an actual accident of
real vehicles (staged, of course).
Shoney is trying to determine a production plan for the next 12 months. The main criterion for
this plan is that the employment level is to be held constant over the period. Shoney is
continuing in its R&D efforts to develop new applications and prefers not to cause any adverse
feelings with the local workforce. For the same reason, all employees should put in full
workweeks, even if this is not the lowest-cost alternative. The forecast for the next 12 months is
MONTH
January
February
March
April
May
June

FORECAST
DEMAND
530
730
830
530
330
230

MONTH
July
August
September
October
November
December

FORECAST DEMAND
130
130
230
630
730
800

Manufacturing cost is $210 per set, equally divided between materials and labor. Inventory storage cost is

The inventory on hand at the beginning of the planning period is 210 units. Eight labor hours are required p

Develop an aggregate production schedule for the year using a constant workforce. For simplicity, assume 22
working days). Assume that total production capacity is greater than or equal to total demand. (Leave no cell
sign. Round down your answers to the nearest whole number.)

Forecast
Beginning
inventory
Available
production
Ending inventory

January
530

February
730

March
830

April
530

Costs
Lost sales
Inventory
Total

rev: 04_17_2013_QC_29317
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May
330

June
230

Problem 8-9
Develop a production schedule to produce the exact production requirements by varying the
workforce size for the following problem.
The monthly forecasts for Product X for January, February, and March are 1,010, 1,540, and
1,180, respectively. Safety stock policy recommends that half of the forecast for that month be
defined as safety stock. There are 22 working days in January, 19 in February, and 21 in March.
Beginning inventory is 530 units.
Manufacturing cost is $180 per unit, storage cost is $6 per unit per month, standard pay rate
is $6 per hour, overtime rate is $9 per hour, cost of stockout is $9 per unit per month, hiring and
training cost is $210 per worker, layoff cost is $310 per worker, and worker productivity is 0.1
unit per hour. Assume that you start off with 42 workers and that they work 8 hours per day.
(Round your answers to nearest whole number. Input all values as positive values. Leave
no cells blank - be certain to enter "0" wherever required.)
Forecast
Safety stock

January
1,010

February
1,540

March
1,180

Beginning inventory
Net production
required
Workers required
Hired
Laid off
Actual production
Ending inventory

January
Labor
Inventory
Hiring

February
$

March
$

Layoff
Total

$
Total

rev: 09_28_Problem 9-2

In the following MRP planning schedule for Item J, indicate the correct net requirements,
planned order receipts, and planned order releases to meet the gross requirements. Lead time is
one week. (Leave no cells blank - be certain to enter "0" wherever required.)

ITEM J
Gross requirements
On-hand
Net requirements
Planned order receipt
Planned order release

WEEK NUMBER
2
3
4
70
46

5
69

36

Period
Gross requirements

3
70

Scheduled receipts
Item J
LT = 1 Projected available balance
Q=
Net requirements
L4L
Planned order receipts
Planned order releases
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4
46

Problem 9-13
Product A consists of three units of Subassembly B, three units of C, and one unit of D. B is
composed of two units of E and three units of F. C is made of three units of H and four units of
D. H is made of five units of E and two units of G.
d. To produce 100 units of A, determine the numbers of units of B, C, D, E, F, G, and H
required using the low-level coded product structure tree.
Level
0
Level
1

100 units of A
units of B
units of C

Level
2

units of F
units of H
units of D

Level
3

units of E
units of G