ShoreTel 230/230g IP Phone Quick Reference

5N0ARK-ODE-ODE 0ICKUP
0ICKUP
5N0ARK

PHONE OPERATION

5N0ARK

-ODE

0ICKUP
4O6- 0ICKUP
0ICKUP/+ /+
0ARK0ARK 4O6-

0ARK

4O6-

0ICKUP

Place Calls
Use the Speakerphone or a Headset

or

to select
+ $IAL
)NTCOM
*OIN
!NSWER
5N0ARK +
-ODE
0ICKUP
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Conference

Make a Conference Call

/+
0ICKUP
4RANSF
#ANCEL
+ ext. + )NTCOM
*OIN
5N0ARK
-ODE
5N0ARK
-ODE 0ICKUP
0ICKUP
Redial

Redial and Check Missed Calls

Dial Paging Extension

)NTCOM

Send a Call to Voice Mail

0ARK

4O64O
6-

#ONFRN

)NTCOM

Select a Ring Tone

Pick Up the Night Bell

#ANCEL

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Use the Intercom

to select

#ONSLT

4RANSF

#ANCEL

Silent Monitor

to select

Answer Call Waiting

-ODE

Toggle the Hunt Group Status

0ICKUP
5N0ARK

-ODE

Whisper Page

0ICKUP

select appropriate call key

0ARK

Interact with Calls

Mute a Call

5N0ARK )NTCOM
-ODE
Hold
5N0ARK

Transfer a Call

-ODE
0ARK

0ICKUP

4O6Transfer

4O6-

0ICKUP
0ARK /+ 4O6-

0ICKUP

*OIN
)NTCOM$IAL *OIN
0ICKUP !NSWER
0ICKUP

!NSWER

)NTCOM

4O6)NTCOM
*OIN
#ONFRN

#ONSLT
#ANCEL
+#ONSLT
ext. + 4RANSF#ONFRNor
/+
0ICKUP
5N0ARK
-ODE
0ICKUP
*OIN
!NSWER
$IAL

#ONFRN

#ONSLT
5N0ARK

!NSWER

+$IAL0ARK

+4O6ext.

#ONSLT
5N0ARK

4RANSF
-ODE

#ANCEL
0ICKUP
+ 5N0ARK

4RANSF
0ARK
-ODE

4O6-to select
0ICKUP+ /+
0ICKUP
+

lift handset or

)NTCOM
#ANCEL

* * + (star code from below)

/+

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*
*
*
*
*
*
*
*
*

+ ext.

+ ext.

+ ext.

+ ext.

+ ext.

+ ext.

+ HG ext.

+ ext.

Change CHM and Forwarding

Voice Mail

+ password +

Change Extension Assignment

Voice Mail

+ password +

Unassign Extension Assignment

Voice Mail

+ password +

Assign Extension to External Number

Voice Mail

+ password +

4RANSF

TROUBLESHOOTING
/+

0ICKUP

*OIN

0ICKUP
+-ODE
ext. + 5N0ARK

!NSWER

0ARK

#ANCEL

-ODE

View Phone Information

+ I-N-F-O + #

Reboot Your Phone

+ R-E-S-E-T + #

0ICKUP

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4O6-

0ARK
0ICKUP

/+
4O6-

0ICKUP

/+

Options

0ARK

Adjust the Display Contrast

+ password/+
+ # +
to select
4O60ICKUP
#ONFRN
#ONSLT
4RANSF
#ANCEL

)NTCOM

*OIN

press and hold

)NTCOM

*OIN
#ONFRN

VOICE MAIL
#ONFRN

Voice
Mail
#ONSLT

!NSWER
#ONSLT

!NSWER
$IAL
)NTCOM

$IAL
4RANSF

*OIN

to select

#ANCEL
#ONFRN
#ONSLT

Note: For additional details on the information contained in this Quick Reference card, please
$IAL
consult the IP 230/230g User Guide.

!NSWER
)NTCOM

*OIN
$IAL

!NSWER

4RANSF
#ONFRN

#ANCEL
#ONSLT

4RANSF

#ANCEL

4RANSF
#ANCEL
+ password + #

+ ext. + password + #

Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333

www.shoretel.com

This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540, and
PN 800-1208-02

/+

#ONFRN
0ARK

Unpark Calls

Log In from Another Extension

Park a call
UnPark a call

or

#ANCEL

+#ONSLT
ext. + 4RANSF

QUICK REFERENCE OF COMMON STAR CODES

Barge In
#ONFRN

5N0ARK

Log Into the Main Menu

Pick Up a Remote Extension

4RANSF

*OIN
!NSWER
Options

or Speakerphone Volume

Log In and Out of Workgroups

#ANCEL

/+

0ICKUP

+ password + # +

Adjust Handset, Headset,

Change Call Handling Mode

#ANCEL
or
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!NSWER
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*OIN

Transfer #ONSLT
#ONFRN

Divert a Call

Park Calls

4RANSF

number provided by administrator

Answer Calls

Join Calls

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/+
4O64O6- 0ICKUP
0ICKUP
#ONFRN /+
#ONSLT

#ONSLT
5N0ARK #ONFRN
-ODE
0ICKUP 4RANSF
lift handset
)NTCOM
*OIN or !NSWER

Hang up
Access other star codes

!NSWER

!NSWER+ $IAL
+*OIN to select

)NTCOM
0ARK
0ARK

* * + destination + # #
* * + destination + * *
* *

Hold a call

/+

0ICKUP

#ONFRNor
#ONSLT4RANSF
4RANSF #ANCEL
#ANCEL
+ ext. + #ONFRN
#ONSLT
0ARK
4O6Intercom
#ONFRN
#ONSLT

Use the Intercom

Place a Call On or Off Hold

4O6-

Transfer a call
Conference a call

+ ext.

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0ICKUP$IAL $IAL
)NTCOM*OIN *OIN
!NSWER
)NTCOM

Directory

Use the Directory

/+

OFFICE ANYWHERE CODES

United States Patent 7,386,114. ShoreTel, Inc. All rights reserved.

ShoreTel 230/230g IP Phone Quick Reference

Handset with
Finger Rest
Speaker
Delivers
high-quality
wideband
sound.

LCD Display
141 x 44 pixels, monochrome
Soft Keys
Context-sensitive,
functions defined
on display.

Scroll Button
Select options
in interface.

Indicator LED
Flashing light alerts the
user to incoming calls
and unheard voice
messages.

GUIDE TO STATUS ICONS

ShoreTel IP 230/230g Idle Interface
9OUR
.AME




'()

!"#

$%&

*+,

6OICE-AIL

4RANSFER

/PTIONS

#ONFERENCE

$IRECTORY

)NTERCOM

-./

0123

456

789:

2EDIAL

9OUR
%XTENSION

#ALL(ANDLING
-ODE

Three Custom Keys - indicators "OB"ERRY

"OB"ERRY

Configurable as call keys, monitored
3TANDARD3TANDARD
extensions, speed dial keys, or
 

programmed keys.
230: keys with green LED indicator.
230g: keys with tri-color LED indicator
AM&RI*AN 
0ICKUP

(OLD

Function Keys Overlay

Vinyl overlay imprinted with
international symbols.

!GENT
3TATE

5NPARK
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+EYS

-ODE
-ISSED
#ALLS

ShoreTel IP 230/230g Outbound Call

#ALL2ECIPIENTS.AME



3PEED
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-ONITORED
%XTENSION



&RONT$ESK
&RONT$ESK


3TATUS
)CON



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5NHEARD6OICE
-ESSAGES

#ALL
2ECIPIENTS
%XTENSION





(ANG5P
3OFT
+EYS

Duration
of Call



Dial Pad
Headset
jack

Audio Control Keys

Volume button controls
handset, speaker, and ring
volume. Mute, Speaker, and
Headset keys illuminated
when functions are active.

Microphone
Function Keys
Perform core
telephony functions
(Voice Mail, Transfer, Options, Conference,
Directory, Intercom, Redial, Hold)

Note: You can connect a supported headset into the 230/230g IP Phone by plugging the headset into
the headset jack at the left corner of the phone chassis. Contact your system administrator for details.

Main Display

Custom Keys - Monitored Extension

Unheard Voice Messages

Idle

Missed Calls

Inactive / Do Not Disturb

Logged Into Workgroup

Unheard Voice Messages

Logged Into Workgroup, In Wrap-Up

Do Not Disturb / Unheard Messages

Logged Out of Workgroup

Incoming Call (Animated)

On a Call

GUIDE TO LEDS
ShoreTel 230/230g IP phones provide visual cues to display operational status
230 IP Phone Operational signals
Steady Green - in use by you

Custom Keys - Call

Incoming Call and On a Call

On Hook

On a Conference Call

Off Hook

Call On Hold / Parked

Blinking Green - (Fast) on hold or call parked

Blinking Green - (Slow) incoming call

Inactive / Do Not Disturb

Incoming Call (Animated)

230g IP Phone Operational signals

Steady Green - in use by you
Blinking Green - (Slow blink: 1s on/1s off) incoming call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
Steady Orange - extensions call handling mode set to Do Not Disturb
Steady Red - in use by other party (applies to BCA and Extension Monitor)

Custom Keys - Speed Dial

Speed Dial Extension

On a Call
On a Conference Call
Call On Hold / Parked
Remote Hold

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333

www.shoretel.com