Fares Ticketing

1-FARE QUOTE DISPLAY(FQ)
1.1-About Fares quote:

Abacus Fares is an integrated display of both published and private fares providing point
to point fares with the following features:
A comparison of published and private fares

A maximum of 650 applicable fares
Single carrier fare display
Multiple carriers fare display providing shopping feature
1.2-Fare quote entry:

FQPNHSIN
Basic Fare quotes display
FQBKKSIN-SQ
Fare quotes with Single carrier
FQSINNYC-SQ-UA
Fare quotes display with Max up to 32 carriers
FQSINKUL09MAR
Fare quotes display with specified date
FQPNHBKK10JUN-TG
Fare quotes display with date and carrier
FQSINDFW14JULR20JUL
Fare quotes with travel and return dates
FQSINDFW10AUGRT
Fare quotes with Travel and round-trip
FQSINDEL15MAY-SQBY
Fare quotes display with booking Y class
FQSELHNL19APR-UA/USD
Fare quotes with Alternate payment currency
FQJKTMES10JUN-GA/D*USD Fare quotes display with Dual currency

FQMNLSIN10MAR-PRPL
Fare quotes display with Published fares only
FQMNLSIN10MAR-PRPV
Fare quotes display with Private fares only
FQAKLSYD10MAR/NUC-QFQJ2T
Fare quotes display with Fare basis code
FQSINHKG18AUGNET-SQAC*238987CA Fare quotes display with Account code

FQSINNYC.AT-SQ
FQHKTSIN22JULSP-TG
Fares & Ticketing Guide
Fare quotes display with Global indicator

Fare quotes display with a fare type code
Prepared by Kiv Sokunthea 1
FQTPETPE10MAYCTRW-BR
Fare quotes with inclusion Fare type code
FQNYCFRA15AUG-AA//HKG
Fare quotes display with purchasing city
FQSINLAX10JULGRP-UA
Fare quotes display with Passenger type
FQSYDHKG14JUN-QF,ACI
Fare quotes with Adult, Child, and infant
FQSYDFRA25APR-QF,CI
Fare quotes display with Child and infant
1.3-Fare quote use shortcut entry:

From a current fare display, there is some shortcut entries that can retrieve the specifics
required easily.
FQ*
FQ*R
Redisplay a fare quote response

Redisplay and return city pair
FQ*28MAY
Redisplay and change traveling date
FQ*HKGSFO
Redisplay and Change city pair
FQ*ALL
Redisplay and retrieve ALL Fares
FQ*-CO
Redisplay and change carriers
FQ*-SQ-LH-BA
Redisplay and multiple Carriers
FQ*ASFO
Redisplay and change arrival city
FQ*DNYC
Redisplay and change departure city
FQ*.AT
Redisplay and Global indicator
FQ*PV
Redisplay and Private Fares only
FQ*PL
Redisplay and Published Fares only
FQ*R25MAY
Redisplay and change return date
FQ*RT
Specify return trip qualifier
FQ*BY
Redisplay and specify booking code
FQ*QFLEXI
Redisplay and specify fare basic code
FQ*UAC*238987CA
Redisplay and Unique Account code (238987CA)
FQ*/USD
Redisplay and alternate payment currency
FQ*/D*USD
Redisplay and Specify dual currency
FQ*//TPE
Redisplay and specify ticketing location
1.4-Shortcut Fare Rule displays from fare quote (FQ):

There are different entries which you can make use of to retrieve
desired rule information.
RD2
Retrieve Fare Rule from the FQ line 2
RD2*M
Retrieve Fare Rule Menu from FQ line 2
RD2*13
Retrieve specific Fare Rule category number 13
RD2*13/26
Retrieve Multiple Fare Rule categories 13/26
RD*
Redisplay fare rules again
1.5-Long Fare Rule display:

In cases when need to retrieve rules with specific details instead of referencing to Fare
Quote response, you can use the long rule display command to view the desired
information.
RDTPESIN20MAYYXEE21-BR
Retrieve Long Fare Rule
RDBOMSIN20APRME3M-AI*M
Display Long Fare Rule with Menu
RDBOMSIN20APRME3M-AI*6/35 Retrieve Long Fare Rule with categories

RDTPESIN20MAYYXEE21-BR*H
RD*
Display Long Fare Rule with Header line

Redisplay Long Fare Rule
1.6-Routing information using rule display:

In order to be able to view routing information in a faster way, you can use the shortcut
entry the retrieve desired information.
RD2*RTG
Retrieve Routing data by using Fare Rule
RDSINDFW20MAYYATPO-BR*RTG Retrieve Routing data using Long Fare Rule

RD*
Redisplay Fare Rule
1.7-Reservation booking designator display (RBD):

There will be lines when airlines will require different booking codes
for the fares. The "" besides the booking code notifies the user that there is more than
one booking code for this fare. The Reservation
Booking Code Display gives a detail listing of primary, secondary, and alternate booking
code requirements for an international fare.
RB2
Display the RBD from the fare quote
RB6SYDBKK-QF/BKKDEL-TG
secondary carriers
Display alternate booking codes with primary and
RBSINHKGQYEE1M-SQ/UA
Display booking codes by city pair, fare basis code and

secondary Carriers
RB*
Redisplay RBD last current screen
1.8-Tax break down display (FT) from fare quote displayed (FQ):
The tax Breakdown display entry is a continuation entry that requires a previously
displayed Fare Quote response. From the Tax breakdown response, it provides the base
fare and taxes information for selected fare basic code.
FT1
To retrieve tax breakdown details from line 1
FT2
To retrieve tax breakdown details from line 2

*************
2-NO-PNR/ITINERARY
PRICING(WQ)
2.1-Non-PNR/ No-Itinerary Pricing:
Abacus No-PNR Pricing allows you to display the fares and tax information for an itinerary
without first booking the segments. This functionality allows up to a Maximum of 16
segments to be specified in the pricing command and the system will return up to 8
lowest fare combinations.
2.2-Non-PNR Pricing/ Itinerary command entry:
WQPNHSINPNH-AMI/VMI
WQSINLAXSIN-ASQ/VSQ/CY
Display Non-PNR Operating/validating

Display Non-PNR with booking code
WQSINLAXSIN-AMH/VMH/CY/PADT/PC07 Display Non-PNR with PTCs(Max of 4 Paxs)

WQSINLAXSIN-AMH/VMH/CY/PCNN/PINF Display Non-PNR pricing with PTCs
WQSINKULBKKSIN-ASQ/VSQ/CY/L
Display Non-PNR pricing with lowest fare
WQTPESFOTPE-ACI/VCI/TE-TW/TE-YC Display exclude the taxes TW & YC(Max.5)

WQSINLAX-ASQ/VSQ/D
Display the mirror image option (Return)
WQPNHBKKPNH-ATG/VTG/B20JUN06
Display with ticketing date to retrieve
fare(1 year from current date)
WQSINNYCHKGSIN-ASQ/MUSD
Display with alternate payment currency
WQBOMDELBOM-AAI/VAI/D*USD
Display with Dual Currency
WQJKTSINJKT-AGA/SDPS/TDPS
WQMEL/ACXHKG/AQFMEL
Display with point of sale and point of ticketing

Display operating carriers for specific segments
WQMEL10MAY/ACXHKG15MAY/AQFMEL Display with operating carriers and travel

dates for specific segments
WQHKG12MAR/ACX/CYNRT20MAR/ACX/CYSFO Display with travel dates,operating
carrier and class of service.
WQSIN12MAR/ASQ/GATNYC
Display with Global Route
WQHKG12MAR/AUA/CY/XNRT12MAR/ANW/CYSFO Display with a Connection

WQTYO/AJLLON/ABAMAN/-ROM/ANHTYO-CY Display with operating carriers
Surface segment & RBD
WQMEL10MAYHKG15MAYMEL-AQF/CY/SSIN/TSYD
of ticketing
Display with point of sale and
WQSIN13MAR/ASQ/CYTPE/-KHH20MAR/ACI/CMSIN Display with a surface segment
2.3-NOn-PNR/Itinerary Pricing Miscellaneous Entry:

WQ2
Retrieve fare calculation from line 2
WQDF2 Retrieve fare calculation description from line 2

WQ*
Redisplay No-PNR Pricing list
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3-PNR/ITINERARY PRICING(WP)
3.1-PNR/Itinerary Pricing:
PNR Pricing, also know as Itinerary pricing, allows you to price on
a completed or incomplete PNR. It is allowed on itineraries up to 24
segments, including surface segments when the board point and off point
are the same and up to 99 Passengers in a PNR.
3.2-PNR/ ITINERARY PRICING (WP), QUICK REFERENCE ENTRY:
Ste
p
Format
Description
WPAMI
WP1
Price for lowest fare with validating

carrier
Select and view fare Calculation
(Optional)
WPDF1
View fare Calculation Description

(Optional)
Display long fare rule
( Without FQ display)
RDPNHSIN15JUNYEE1M-MI
WTFR1
Accept and Store TFR in a PNR
ER
End transaction
W*TH
DSIV<LNIATA>
PTR/<LNIATA>
Designate ticket Printer

Designate itinerary/invoice Printer
Designate hardcopy Printer
WT1N1.1AMIFCASHKP9E
TR
Issue the ticket with AUTO PRICED

(Multiple PSGRs and TFRs)
WT1N1.1AMIFCASHNET/18
9.00/
F*12345EO/NON REFND/END
VALID ON IM ONLYETR
Issue the ticket with RATE DESK PRICED

(Multiple PSGRs and TFRs)
3.3-PNR/Itinerary pricing entry:

WPASQ
PNR Pricing with a validating carrier
WPASQS1/2
PNR Pricing with specific segments
WPAMIN1.1/2.1 PNR Pricing with specific names

WPABRPADT/CNN/INF PNR Pricing with Passenger types (ADT, CNN, and INF)
WPACXPADT/C06/I20 PNR Pricing with PTCs(06 years child,20 Months infant)
WPASQN1/2.1S2-4 PNR Pricing with specific names and segment select
WPAASQN1/2.1S2-4 PNR Pricing with Carrier, names and segment select
WPAS2ASQN2.1
PNR Pricing with segment, Carrier and name select
WPAAPRXM
PNR Pricing with alternate fare booking code options
WPAACXXO
PNR Pricing fares based on defined PSGR type in the PNR
WPAXOXM
PNR Pricing with match the Passenger type in the PNR
WPACXMUSD
PNR Pricing with Alternate Payment Currency code
WPASQD*USD
PNR Pricing with Dual Currency code
WPB10MAY06
PNR Pricing with specific Ticketing date
WPSSINTMEL
PNR Pricing with point of sales and ticketing
WPAQFQYEE1M
PNR Pricing with Fare basis code (Added FBC YEE30)
WPASQTN
WPACITE-UO/YC
Pricing with exempt all taxes and fee(except XF tax)

PNR Pricing with specific Tax Exemption
WPASQTE
Exempt all taxes (XY, YC, XA) but not exempted XF/PFC
WPABRPV
PNR pricing with private fares only
WPAAFUAC*88888UIT PNR Pricing with Unique Account Codes (88888UIT)

WPASQPL
PNR Pricing with Published Fares only
WPACXO2
PNR Pricing with specific stopover
WPATGX3
PNR Pricing with specific connection
3.4-PNR Pricing-continuation entry:

The Continuation entries listed below may only be used after retrieving
the pricing list with WPA command.
WP1
Display fare calculation from line 1
WP2/4
Display fare calculation from line 2 and 4
WP2-4
Display fare calculation from line 2 through 4
WPDF1
Display fare calculation description from line 1
3.5-Ticket Fare Record entry:

WTFR
To accept and store ticket fare record (TFR)
WTFR2
To accept and store TFR from line 2
WTFR1/3
To accept and store TFR from 1 and 3
3.6-Display Ticket Fare Record and delete TFR:

**W
Display All Ticket Fare Records
**W2
Display a Ticket Fare Record from line 2
WD1
Delete a Ticket Fare Record from line 1
WD
Delete All Ticket Fare Records

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4-Productivity Tool
Bargain Finder(WPNC)
4.1-Bargain Finder:
Bargain Finder allows the user to search for lowest fares for an existing itinerary by
checking for alternate booking possibilities.
Bargain Finder may be performed on a PNR itinerary with a maximum of 16
Segments and a maximum of 18 fare components. Surface segments (ARNK
segments, Open Jaw) or Flight segments with cities that have multiple airports are
counted as separate segments.
There are 3 types of Main Bargain Finder options:

1- WPNC
2- WPNCS
3- WPNCB
Basic bargain Finder Pricing for lowest fare

Bargain Finder pricing search for lowest fare
Bargain Finder automatically Rebook for lowest fare
4.2-Basic Bargain Finder (WPNC):

Basic Bargain finder (WPNC) will evaluate the city pair availability and provide a display
of the lowest possible fare based on the airline, departure times and dates in the
itinerary.
This function allows user to search for lowest fares as well as applicable booking code.
Format: WP <NC-Bargain Finder option>
Entry:
WPNCAMI
Basic Bargain Finder for lowest fares
WPNCASQS1/2
Bargain Finder with segment select 1 and 2
WPNCASQN2.1
Bargain Finder with name select
WPNCASQPCNN
Bargain Finder with PSGR type
WPNCASQMUSD
WC1Y/2S/3Y
WCAB
Bargain Finder with alternate payment currency
Rebook/change to Y, S, and Y class from segment 1, 2, 3

Rebook/change to B class from all segments
6 <Name>
Name of Receive from
ER
End of transaction and redisplay PNR
Note:
1. The response displays lowest fare for the itinerary in the PNR with alternate
booking code class. To qualify for the fare, you need to rebook to the correct
booking code and re-price to have the fare stored in the PNR.
2. The prompt at the bottom of the response is to indicate that segment numbers
have to be rebooked to the responded class of services.
3. If the class of service is not available for one of the segments, the lower
fare found will not be displayed.
4.3-Bargain Finder search (WPNCS):
Bargain Finder Search (WPNCS) will display the lowest applicable fare in the market
regardless of availability of the applicable booking class.
this function does not check against the seats inventory.
Format: WP <NCS-Bargain Finder option>

Entry:
WPNCSANH
Basic Bargain Finder search Pricing for lowest fares
WPNCSASQS1/2 Bargain Finder search with segment select 1 and 2

WPNCSASQN3.1 Bargain Finder search with name select
WPNCSASQPC06 Bargain Finder with PSGR type code
WC1Y/2S/3Y
WCAB
Rebook/change to Y, S, Y class from segment 1, 2 and 3

Rebook/change to B class for ALL segments
6 <Name>
ER

Note:
1. In the response displays lowest fare for the itinerary in the PNR with alternate
booking class. To qualify for the fare, you need to
Check the availability, rebook to the correct booking code and re-price to have the
fare stored in the PNR.
2.
The prompt at the bottom of the response is to indicate that segment number
have to be rebooked to as responded class of services. You will notice that the
prompt returned for WPNCS is different from WPNC.
4.4-Bargain Finder Rebook (WPNCB):

Alternatively, you may price the PNR against available inventory and rebook the itinerary
for the lowest applicable fare. The Bargain Finder Rebook WPNCB entry searches for the
lowest applicable fare and makes the necessary booking code changes to the itinerary in
the existing PNR.
Format: WP <NCB-Bargain Finder option>
Entry:
WPNCBASQ
Basic Bargain Finder automatically Rebook
WPNCBASQS1/2
Bargain Finder Rebook with segment select 1 and 2
WPNCBASQN3.1
Bargain Finder Rebook with Name select 3.1
WPNCBASQPC12
Bargain Finder Rebook with PSGR Type code
WPNCBASQMUSD
Bargain Finder Rebook with alternate payment currency
WC1Y/2S/3Y
WCAB
Rebook to Y, S, and Y class for segment 1, 2 and 3

Rebook to B class for ALL segments
6 <Name>
ER
Note:
1. The itinerary was automatically rebooked to the applicable booking code for
lowest fare found.
2. In this display, system searches for Published and Private Fares to display the true
lowest result.
3. Bargain Finder Rebook function will not process existing segments that are either
waitlisted or holding passive status code.
4. If the class of service is not available for one of the segments, the lower
fare found will not be displayed.
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5-PHASE IV PRICING
(RATE DESK PRICE)
5.1-Introduction:
A Phase IV also known as Rate Desk Pricing ticket record is created for itineraries, which
cannot be priced by the system automatically.
A ticket fare record (TFR) is created manually when the following
information is entered and can be used to issued tickets later.
Mandatory 1: L - Line Entitlement Field (WIL) (includes Connection and Stopover,
Fare Basis code, Validity dates and Free Baggage Allowance)
Mandatory 2: Y- Base Fare/All Taxes (WIY)(includes ZP and XF taxes amount)

Mandatory 3: C -Fare Calculation line/ Fare Ladder (WIC) (includes Fare
Components, Input ROE, International and Input cities of ZP, XF taxes)
Note: Y field must be inputted before C & 3 mandatory fields needed to create a TFR are L,
Y, and C
5.2-How to create Phase IV Pricing for making Rate Desk Priced:

Step 1: To create the Ticket Fare Record (TFR):
WCPADT
To create the ticket fare record adult
WCASQ
To create the TFR with validating carrier
WCPCNN
To create the TFR for a child
WCPINF
To create the TFR for an infant
WCPADT/CNN/INF
To create the TFRs for adult, child, and infant
WCPADT/C08
To create the TFRs for adult, a child
WCS2/3
To create the TFR with specific segments 2/ 3
WCPADTS1/5AQF To create the TFR with combination of options
Step 2: To create Line Entitlement (<WIL> :
To input the fare line entitlement into the Ticket Fare Record (TFR):
WI1L1-Y*23MAY09*BA20KL2-YEE30*29MAY0929JUN09*BA20K
To specify a connection for segment 2:
WI2L1/5-Y2R*23AUG09*BA22KL2X/3/4-Y*23AUG09*BA22K
To specify a stopover for segment 2:
WI1L1/3-YEE30*20JUN0920JUL09*BA20KL2O-Y*20JUN0920JUL09*BA20K
To specify Baggage Allowance in Piece Concept (1PC=32Kgs):
WI1L1/3-YEE30*20SEP0920SEP09*BA02PL2O-Y*20SEP09*BA02P
To specify Fare Basis Code YGV10/CH25 for a child:
WI1L1/2-YGV10/CH25*25NOV09*BA20K
To specify Baggage Allowance/ Fare basis code Y/IN90 for an infant:

WI1L1/2-Y/IN90*20JUN0925JUL09*BANIL
Step 3: To create Base Fare and all Taxes (< WIYUSD> :
To input the Base Fare and all Taxes into the Ticket Fare Record:
WIYSGD3393.00/15.00SG/12.00US/18.50WS
When the country of commencement is different from the point of sale, an
equivalent amount is involved.
To input the Base Fare, Equivalent Amount and All Taxes into the TFR:
WI2YSGD2601.00EHKD118.00/68.00SG/51.00SW
When the Passenger Facility Charge, XF Tax is involved, the Y field should be
entered before the C:
WIYSGD9121.0020.00XA/30.00US/30.00XF
When equivalent amount with multiple taxes including XF PFC and ZP flight
segment:
WI2YSGD2465.00EUSD1413.00/8.60SG/6.00XY/5.00YC/3.00XA/2.75ZP/3.00XF
Step 4: To create Fare Calculation/ Fare Ladder Line (<WIC> :
To input the fare calculation into the ticket fare record:
WICSIN SQ HKG VS LON Q2.58 M 2057.99 NUC 2060.57 END ROE 1.64626
When ZP and XF taxes are involved, the city/ cities where the taxes are applicable
can be specified after the sales indicator as shown in the
example below:
WI2CSIN CI X/TPE CI LAX UA SFO M 1419.27 NUC 1419.27 END ROE 1.7367
ZPLAXXFLAX 3
To specify the multiple cities where ZP/XF taxes are applicable:
WI2CSIN UA LAX UA DEN M1915.97UA SEA960.93UA DEN960.93 1575.00
NUC3948.83 END ROE1.760780 ZPLAXDENSEALAX3DEN 4.5
The entry from Step 2 through Step 4 in one single special entry:
WI2L1/2X/3/4Y*20SEP09*BA02PYSGD8335.00EUSD4778.00/8.00SG/
6.00XY/253.47US/5.00YC/12.80US/3.00XA/11.00ZP/14.00XFC SIN UA LAX UA
DENM1951.97UASEA960.93UADEN960.93 1575.00NUC3948.83END ROE1.760780

ZPLAXDENSEAXLAX3DEN 4.5
Step 5: End Transaction on the PNR:
ER
End of transaction and Redisplay the PNR
Step 6: Entry to issue the tickets

WT1N1.1AMIFCASHKP9ASQETR
Issue the ticket for AUTO PRICED
WTATGFCASHNET/USD189.00/F*12345EO/NON RERUTE/
END VALID ON TG ONLYETR
Issue the ticket for RATE DESK PRICED
5.3-Display the Ticket Fare Record and Deleted TFR:
**W
Display all the ticket fare records
**W1
Display a ticket fare record from line 1
WD1
Delete a ticket fare record from line 1
WD
Delete all ticket fare records
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6- ELECTRONIC TICKETING PROFILE

TABLE(ETP)
6.1. Electronic Ticketing Associate Profile Table (ETP) Format:
Each carrier may have unique procedures for Electronic ticket issuance.
These attributes and restrictions are updated and reflected in the
carriers' specific Electronic Ticketing Associates Profile Table(ETP):
Description
Display airlines for
E-Tickets in Pseudo city
Format
Example
W/TA*PCC
W/TA*3QF8
code ( PCC)
Display ETP table
WETP<carrier code>
WETPSQ
Example of Electronic Ticketing Associate Profile Table (ETP) Response:

ELECTRONIC TICKETING ASSOCIATE PROFILE
AIRLINE SQ - SINGAPORE AIRLINES
PARTICIPATION LEVEL INTERACTIVE
STATUS ACTIVE
MAX COUPONS PER ETR 16
NAME CHANGE ALLOWED NO
NAME SELECT RESTRICTIONS - NONE
AUTOMATIC ELEC TKTG BY COUNTRY
OPEN SEGMENTS ALLOWED NO
BULK FARE TICKETING YES
CHECK /N ETR INDICATOR YES
CHECK /E ETR INDICATOR NO
NET TICKETING YES BSP ONLY
EXCHANGE PAPER FOR ETR NO
ETR REVALIDATION ALLOWED - YES
RFND/EXCH AUTHORIZATION YES ARC ONLY
INFANT ET ALLOWED W/ADULT - NO
SSR FOID REQUIRED NO
FLT CPN PRINT ALLOWED NO
ARC ONLY
EXTENDED ET SEARCH YES
OA FQTV SENT IF IN PNR NO
ET INTERLINE NO
POINT OF SALE COUNTRY * DENOTES BETA
AU
BE
CA
DE
HK
IT
JP
MY
NL
NZ
TW
UK
SG
TH
US
Response Explanation:
AIRLINE
Electronic Ticketing Carrier Code and Name
PARTICIPATION INTERACTIVEE-ticketing refers to those carriers that
LEVELS
utilize a direct Link to create or update ticketing data on an immediate real time
basis.
NON INTERACTIVE e-ticketing refers to those carriers teletype messages to communicate
with Abacus Host. User has to contact the issuing carrier(s) directly for any updates or changes.
STATUS
The indicator ACTIVE Will be displayed if the carrier supports E-Ticketing
(ET).
The indicator INACTIVE Will be displayed if the carrier does not support E-Ticketing (ET).
MAX COUPONS
The Maximum number of coupons that an ET carrier accepts
PER ETR
per passenger in each transaction. Entire itinerary must be on the same carriers
flights e.g. SQ see.
NAME CHANGED If indicated as YES, carrier allows name change for ET.
ALLOWED
If indicated as NO, carrier does not allow name change for ET
NAME SELECT
If indicated as NONE, carrier does not restrict name
RESTRICTIONS selection. If indicated as REQUIRES ALL PASSENGERS WITHIN A NAME
FIELD, carrier restricts name selection and all passengers within a PNR must be ticketed
together.
AUTOMATIC
ELEC TKTG
The option BY COUNTRY indicates whether the carrier has

chosen E-Ticketing as their default in Abacus host.
OPEN
SEGMENTS
ALLOWED
If indicated as YES, carrier accepts open segments for ET.

If indicated as NO, carrier does not accepts open segments For ET.
BULK FARE
If indicated as YES, carrier accepts bulk fare and inclusive
TICKETING
tour ticketing. If indicated as NO, carrier does not accepts bulk fare and
inclusive tour ticketing.
CHECK /NETR
If indicated as YES, Abacus will check for segment
INDICATOR
eligibility for E-Ticketing. A /N tag at the end of the Airline segment(s)
indicates that the segment is not eligible for E-Ticketing.
If indicated as NO, Abacus will not check for segment
eligibility for E-Ticketing.
CHECK /EETR
If indicated as YES, Abacus will check for segment
INDICATOR
eligibility for E-Ticketing. A /E tag at the end of the
Airline segment(s) indicates that the segment is eligible
for E-Ticketing.
If indicated as NO, Abacus will not check for segment
eligibility for E-Ticketing.
NET TICKETING Applicable to BSP markets only.
If indicated asYES, carrier accepts net remit tickets for ET.
If indicated as NO, carrier does not accept net remit tickets
for ET.
EXCHANGE
If indicated asYES, carrier accepts reissuance from paper
PAPER FOR ETR ticket to ET.
If indicated asNO, carrier only accepts reissuance from ET
to paper ticket.
ETR
If indicated asYES, carrier allows revalidation in Abacus PNR
REVALIDATION
ALLOWED
If indicated asNO, carrier does not allow revalidation in
Abacus PNR. Manual revalidation is required.
RFND/ EXCH
AUTHORIZATION
Not applicable to Abacus markets.

ARC denotes Airline Reporting Corporation.
INFANT ET
If indicated as YES, carrier support infant ET
ALLOWED
W/ADULT
If indicated as NO, carrier does not support infant ET. Paper
ticket will be replaced for infant.
SSR FOID
REQUIRED
If indicated as YES, carrier will be edit for passport FOID

for each passenger upon ticketing.
If indicated as NO, carrier will not edit for passport FOID
for each passenger upon ticketing.
FLT CPN PRINT

ALLOWED
Not applicable for Abacus markets.
EXTENDED ET
If indicated as YES, carrier supports extended E- Ticketing
SEARCH
Record (ETR) search with mask capabilities.
If indicated as NO, carrier does not support extended ETicketing Record (ETR) search with mask capabilities.
OA FQTV SENT If indicated as YES, carrier will be able to accept other
IF IN PNR
carriers frequent traveler card number stored in the PNR.
If indicated as NO, carrier does not support other carriers
frequent traveler card number stored in the PNR.
RESTRICT
for E- Ticketing.
SEGMENTS
If indicated as YES, carrier will restrict passive segments PASSIVE
If indicated as NO, carrier will allow E-Ticketing issuance

on Passive segments.
CANCEL
If indicated as YES, carrier will allow cancellation of
REFUND/VOID
Refunded E-Ticketing.
EXCH
If indicated as NO, carrier dose not allow cancellation of
refunded E-ticketing.
ET
INTERLINE
If indicated as YES, carrier accepts flights booked on other

carrier to qualify for interline ET.
If indicated as NO, carrier dose not support interline ET

and all segments in the itinerary must be booked on issuing
carriers flights.
POINT OF SALE A country code displayed in this section indicates that the
COUNTRY
specified airline has previously implemented that point of
sales country for ET. An asterisk (*) following the country
code indicates that it is currently in beta test (Pilot stage).
E-Ticketing is valid for itineraries of up to 30 segments. The maximum number of

segments will vary per carrier and is determined in the MAX COUNPONS PER ETR
column.
FOID is known as a specific Form of Identification to a validating carrier to advise
what form of ID a passenger will be presenting at check in for travel on an E-Ticket.
E-Ticket may not be issued until the FOID message has been sent to the validating
carrier.
It is important to check the E-Ticketing Profile (ETP) table of each validating

carrier before performing E-Ticketing transactions. This table may not
wholly govern the E-Ticketing functions of a validating carrier for specific
market. Local BSP procedures still apply for each markets practice.
*************
7- ELECTRONIC TICKETING ELIGIBILITY
7.1. Electronic Ticketing Eligibility:

1- Display City Pair availability (CPA) with the /E, indicator for ET
eligible flights and /N Indicator is not eligible for ET.

Sample of example entry:
Entry: 120DECSINLAXUA
Note: May vary by carriers
2- Sold segment (PNR Segment) with ET eligibility indicator /E and

With the/N indicator is not eligible for ET shown at the end of
the segment.
Sample of booking segments:
CONST AT SFO ALLOW 40MIN PRKG
20DEC SAT
SIN/Z8
LAX/PST-16
FOR MORE AVAILABILITY SEE BUR LAX LGB ONT SNA
1UA
890 F9 C9 D0 Y9 B9*SINLAX
0725 0855 777 BD 1 DCA /E
M9 H0 Q0 V0 W0 S0 T0 K4 L0
2UA
890 F9 C9 D5 Y9 B9*SINNRT
0725 1455 777 BS 0 DCA /E
M9 H0 Q0 V0 W0 S0 T0 K6 L0
3UA/NH 8232 F4 C4 D4 Y4 B4*
LAX
1720 1110 777 0 DCA
/N
M4 H4 Q4 V4 W0 S0 T0 K0 L0
Partial CPA response
*I
1 UA 890Y 20DEC 6 SINNRT SS1 0725
2 UA8232Y 20DEC 6 NRTLAX SS1 1720
OPERATED BY ALL NIPPON AIRWAYS
1455
1110
/DCUA /E
/DCUA /N
Sold segments for UA connecting flights
Note:
1. Since UA/ NH8232 is a connecting flight of UA890 without the ET eligibility
indicator,
Electronic ticketing will not be allowed. Paper tickets are recommended for such
issuance.
If users attempt to issue E-ticketing for segment(s) that is not
eligible for ET, the error response will be displayed:
CHECK ITINERARY-1 OR MORE SEGMENTS NOT VALID FOR ETR 14-0052.
7.2. Besides having the /E indicator to qualify for ET, it is mandatory that
the Airline record locator is returned by the carrier and updated in Abacus PNR
before electronic ticket issuance.
2.3. In the event that confirmed reservations are made directly with the airline but
require Electronic Ticketing to be done in Abacus, you will need to create GK or memo
segments with the airlines record locator.
Format examples as follows:
1- Short sell entry and update an airline code:
Step 1: 2Y1GK (from CPA availability)
Step 2: .1GK*<Airlines RLCO>
2- Long sell entry with an airline code:
Step 1: UA890Y20NOVSINNRTGK1<Airlines RLCO>
Note:
The Passengers name and itinerary in the Abacus PNR must match exactly in the
Airlines PNR. Otherwise, the following error response will be displayed:
UNABLE TO PROCESS ETR- CORRECT/ RETRY OR ISSUE PAPER TICKET
NAME AND ITEM/ DATA NOT MATCH IN ETR AIRLINE SYSTEM.
Below are some general guidelines for ET issuance:
At least 1 confirmed segment in the PNR
Segments must contain airlines RLCO including GK segments
2 Form of Payment is not allowed
Note:
Guidelines are governed by ET carriers. Please refer to LOCAL Airline office for more
information.
*************
8- FORM OF IDENTIFICATION(FOID)
8.1. Form of Identification:
Form of Identification, is also known as FOID which is required by

specific carrier to query on what form of identification will be
presented by the passenger at point of check in for ticket less travel.
Currently in Abacus, only the following carriers require FOID for every Electronic Ticket
issuance:
a. Cathay Pacific (CX) requires the passengers passport (PP) as form
of identification to be entered for every Electronic Ticket issuance.
b. Lufthansa (LH) requires the passengers credit card (CC), frequent
flyer number (FF) or locally defined ID number (ID/SEAMAN) as form
of identification to be entered for every Electronic Ticket issuance.
8.2. List of accepted FOID codes:
CC - Credit Card used to purchase the ticket
FF Frequent flyer number
PP Passport
DL Drivers License
NI National Identity Card
TN Ticket Number
ID Locally defined ID number

CN Confirmation number or Record Locator
Note: FOID may be required by specific airlines You may refer to the
validating carriers ETP Table for FOID requirement.
1- To specify Passport FOID for all segments:
Entry: 3FOID/PPSG<Identification number>-1.1
2- To specify Passport FOID for specific segments:
Entry: 3FOID2/PPSG<Identification number>-1.1
3- To specify Credit Card FOID for all segments:
Entry: 3FOID/CCAX371234567890120-1.1
4- To specify frequent flyer FOID for all segments:
Entry: 3FOID/FFLH9856123-1.1
5- To specify Passport number and date of birth for all segments:
Entry: 3OSI CZ PSPT HK1/G18541115/26FEB1979/THANKS
Entry: 3OTHS/ NN1 PSPT HK1/G18541115/26FEB1979/THANKS
Note:
FOID information will be printed on the Credit Card Charge form (if any), passenger
Receipt and itinerary/ invoice. If multiple FOID exist, system will only print 1 FOID data on
the Passenger Receipt and up to 3 for itinerary/ invoice.
A maximum of one FOID will be allowed per Passenger per carrier. If more than 1 FOID is
entered, the following error response will be displayed.
.SSR FOID EXISTS FOR AT LEAST ONE PASSENGER REQUESTED
.NOT ENT BGNG WITH
If the PNR contains only one passenger, name association is optional. However, FOID
information needs to be name associated if there is more than 1 passenger in the PNR.
Otherwise, the following error response will be displayed:
.NAME ASSOCIATION NUMER IS REQUIRED. NOT ENT BGNG WITH
If data is entered for electronic carriers who do not support FOID, the following error
response will be displayed:
.SSR NOT VALID FOR THIS AIRLINE .NOT BGNG WITH

If the FOID data is omitted before ticket issuance, the following error response will be
displayed:
.SSR FOID PP REQUIRED FOR EACH PASSENGER
*************
9-PRINTERS DESIGNATION
9.1. Printer designation:

Ticket printer must be assigned for proper ticketing edits to process even though no
flight coupons will be printed. However, Agent coupon will be printed for ATB2 markets.
Hardcopy printer designation will print Agent coupon for OPTAT markets,
credit card charge form and other paper settlement documents.
Itinerary printer must be assigned to allow Electronic Ticketing
Receipt to be printed.
passenger/Itinerary
9 . 2 . O P TAT T I C K E T P R I N T E R D E S I G N AT I O N E N T R I E S :
1- To designate OPTAT ticket Printer:
For electronic ticketing transaction
2- To designate Hardcopy Printer:
To generate Agent coupon for OPTAT markets
To generate REA (Refund/ Exchange Authoriation)Forms
To generate Credit Card Charge Form (CCCF)
3- To Designate invoice/ itinerary Printer:
To generate Agent coupon and Passenger/ itinerary Receipt.
Description
Designate OPTAT ticket printer
Format
Example
W<country code>
WTH
Undesignate OPTAT ticket printer
W*NO
W*NO
Designate hardcopy printer

Undesignate hardcopy printer
PTR/<printer address>
PTR/969102
PTR/END
PTR/END
Designate itinerary printer
DSIV<printer address>
DSIV969102
Undesignate itinerary printer
DSNO
DSNO
*************
10- ELECTRONIC TICKET RECORD(ETR)
10.1. Electronic Ticket Record:

After an Electronic Ticket issuance, an Electronic Ticket Record (ETR)
will be created and stored in the validating carriers database which is viewable in
Abacus PNR.
Note:
BSPs requirement for storing of historical ETRs in ticketing carriers

database is up to 13 months. However, Airlines may have their own inhouse requirement to store ETRs. Thus, you may refer to the local Airlines
office for more information on the duration of historical ETRs retained in
their ticketing database.
10.2. Display ETR from the field of a PNR:

This function requires an active PNR to be present in your working area.
The retrieved ETR information is from the Electronic Ticketing carriers
database.
ETR RETRIEVAL FROM TICKETING FIELD OF A PNR:
Step Description
Format Example
Display ticketing field
Display ETR for line 2 of the ticketing field
WETR2
Example of Electronic Ticket Record (Ticket Issuance)

*T
TKT/TIME LIMIT
1.T-19MAR-D8I89AJN
2.TE 6189756097039-AT FOO/J D8I89AJN 1456/19MAR*I
Ticketing field of a PNR
ELECTRONIC TICKET RECORD

INV:
CUST:IBM9999
PNR:CMOSHI
TKT:6189756097039
ISSUED:19MAR03 PCC:D8I8 IATA:99999999
NAME:FOO/JAMES MR
FF:SQ999988888
NAME REF:XTRA SEAT
TOUR ID:MSAGT
FOP: CASH
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B
STAT
1 SQ 0862 Y 20JUL SINHKG 1100 OK YOWA
OPEN
NONENDORSE/NONREFUND
FARE SGD650.00 TAX 21.00SG TAX
TOTAL SGD680.00
9.00YQ
SIN SQ HKG367.67NUC367.67END ROE1.767877SITI

Sample of an Electronic Ticket Record (ETR)
Note: The list of 4-letter status codes of flight coupon is as follows:
OPEN
Unused
USED
Lifted/Boarded
VOID Transaction voided

PRTD Flight coupons printed
EXCH Exchanged/Reissued
RFND
Refunded
CKIN Checked in
SUSP Suspended by carrier
Note: If the ETR display entry is made without an active PNR in the working area
error response will be displayed:
ELECTRONIC TRANSACTION RESTRICTED-0099
If the ETR display entry is requested on a paper ticket item i.e. with the code TK,
the following error response will be displayed:
TK ITEM NOT ETR-VERIFY AND REENTER-0022
If the ETR display entry is requested on the line 1 of the ticketing field, the
following error response will be displayed:
INVALID TK ITEM-VERIFY AND REENTER-0022
If the direct link between the validating ticketing database and Abacus host is
down, the following error response will be displayed:
ETR UNAVAILABLE-RETRY LATER-0770
10.3. DISPLAY ETR BY TICKET NUMBER:

The function to display ETR from the ticket number is available without having the
PNR to be present in the working area. This is useful for PNRs that have been
purged from the system.
ETR RETRIEVAL BY TICKET NUMBER:
Step
Description
Format Example
Display ticketing field
Display ETR by ticket number
WETRT618975609706
3
Example of Electronic Ticket Record (Ticket Issuance)

*T
TKT/TIME LIMIT
1.T-19MAR-D8I89AJN
2.TE 6189756097063-AT FOO/J D8I89AJN 1456/19 MAR*I
WETR*T6189756097063
INV:
CUST:IBM9999
PNR:CMOSHI
TKT: T6189756097063
NAME:FOO/JAMES MR
FF:SQ999988888
NAME REF:XTRA SEAT
TOUR ID:MSAGT
FOP: CASH
STAT
1 SQ 0862 Y 20JUL SINHKG 1100 OK YOWA
OPEN
NONENDORSE/NONREFUND
FARE SGD650.00 TAX 21.00SG TAX
TOTAL SGD680.00
9.00YQ

Sample of an Electronic Ticket Record (ETR)
Note: If the entry does not include the ticket number identifier T or an invalid
character is specified or ticket number specified is less than 13 digit, the following
error response will be displayed:
INVALID ENTRY-REENTER WITH WETR*T TKT NBR-0099
If the E-Ticketing carrier is unable to locate the ticket number, the following error
response will be displayed:
TICKET NUMBER NOT FOUND IN E-TICKET DATABASE-0022
If the carrier ticket code specified in the entry is not an active E-Ticketing carrier,
ELECTRONIC TRANSACTION RESTRICTED-0022
If the direct link between the validating ticketing database and Abacus host down,
ETR UNAVAILABLE-RETRY LATER-0770
*************
11- ELECTRONIC TICKET RECORD

HISTORY
11.1. Electronic ticket record (ETR) History:

The Electronic Ticket Record history contains information of the previous ETR activity.
ETR history may be retrieved from the ticketing field T of a PNR or from the active ETR
in the current work area. Historical information is retrieved directly from the validating
carriers ticketing database. Hence, the display may vary by carriers.
Northwest (NW), Lufthansa (LH) and KLM are currently not supporting
history of ETR.
1 1 . 2 . E L E C T R O N I C T I C K E T R E C O R D ( E T R ) H I S T O RY F O R M AT S :
There are 2 methods to retrieve the history of the ETR. As long as the ETR exists in the
work area, you will be able to perform the
continuation entry to retrieve the history information.
11.3. RETRIEVAL HISTORY BY LINE NUMBER:
A PNR has to be present in the active work area before an ETR history can be retrieved:
Step
Description
Format Examples
Display ETR History from ticketing field
Display history of ETR for line 2
WETR2/H
11.4. RETRIEVAL HISTORY BY TICKET NUMBER:

A PNR has to be present in the active work area before an ETR history can be retrieved:
Step
Description
Format Examples
WETRT0169756097036
Display history of ETR
WETRH
RESPONSE: SAMPLE RESPONSE OF HISTORY ETR

TKT: 016 1695 625159
NAME: HILTON/C MISS
1 SQ 0988 Y 20NOV SINTPE 1100 OK Y
STAT
OPEN
NONRFND/NONRTE/END REF ISS OFC VALID ON SQ ONLY 1234

FARE SGD1395.00 TAX 15.00SG TAX 10.00YQ

TOTAL SGD1420.00
SIN SQ TPE 760.67NUC760.75 END ROE 1.767877SITI
*************
12- VOIDING ELECTRONIC TICKET
1 2 . 1 . VO I D I N G E L E C T R O N I C T I C K E T:
Voiding of Electronic Tickets can be done with several methods.
The 2 methods are as follows:
1 2 . 2 . V O I D I N G O F E L E C T R O N I C T I C K E T S F O R M AT S :
The current void functionalities remain the same. Before voiding an electronic ticket, a
PNR has to be present in the work area.
1-VOID TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY LINE
NUMBER:
Step
Description
Display the ticketing field of a PNR
Display the E-Ticket from specific line 2 of the

ticketing field of a PNR
Void E-Ticket from specific line 2 of a ticketing

field
Format Example
T
WETR2
WV2
Repeat the void entry to complete the

transaction
WV2
2-VOID TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY TICKET
NUMBER:
Step
Description
Format Example
Display ETR by ticket number with PNR

present in the work area
WETRT618975609704
0
Void electronic ticket for specific from an

existing ETR
WETRV
Repeat the void entry to complete the

transaction
WETRV
Note:
1. The flight coupon status code will be updated from OPEN to VOID.
2. An Electronic Settlement Authorization Code (ESAC) will be updated in
the ETR.
3. If the flight coupon status is "RFND" or "REISSUED E-TICKET" void
transaction will be rejected and following error response will be
displayed
1 OR MORE COUPON UNABLE TO VOID-DISPLAY ETR TO VERIFY-0369
4. If voiding is outside the BSP reporting period, the following error
Response will be displayed:
UNABLE TO VOID-OUTSIDE REPORTING PERIOD-0637
Voiding of tickets from a cancelled PNR (with no itinerary) is only allowed by
using the entry "WV".
Example of Voided Electronic Ticket Response
*T
TKT/TIME LIMIT
1.T-19MAR-D8I8*AJN
2.TE 0169756097036-AT FOO/J D8I8*AJN 1009/19MAR*I
TV 0169756097036-AT *VOID* D8I8*AJN 1439/19MAR*E
Sample of voided tickets information in the ticketing field of a PNR
INV:
CUST:IBM9999
PNR:CMOSHI
TKT:0169756097036
NAME:FOO/JAMES MR
FF:UA999988888
NAME REF:XTRA SEAT
TOUR ID:UACODE
FOP: CASH
STAT
1 UA 890 Y 20SEP SINLAX 0715 OK Y2R
VOID
2 UA 805 Y 26SEP LAXSIN 0930 OK Y2R
VOID
NON-ENDORSE/NON-REFUND
FARE SGD5890.00 TAX 21.00SG TAX 13.00XY TAX 74.00XT
TOTAL SGD5998.00
SIN UA LAX Q5.00 1660.74UA SIN Q5.00 1660.74NUC3331.48END ROE1.
767877SITI XT9.00YC5.00AY48.00US6.00XA6.00XFLAX3
SETTELMENT AUTHORIZATION: 000000000008993
Sample of a voided ETR
*************
13- ELECTRONIC TICKETS

REFUND
13.1 Electronic Ticket Refund:
For Electronic Ticket Refund, the flight coupon status must be reflected as OPEN before
an ET Refund can be processed. The Electronic Ticketing carrier will return a Settlement
Authorisation Code and will be printed into the Refund/Exchange Authorisation hardcopy
from the hardcopy printer.
The ET Refund may vary by markets. Therefore, current refund procedures for each
market remain the same.
1 3 . 2 . F O R M A R K E T S U S I N G A U T O M AT E D R E F U N D F O R M AT S :
Refund Notice will be generated upon successful completion of the automated refund
mask,
There are 2 methods to process refund for an Electronic Ticket Record.
1-REFUND TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY LINE

NUMBER:
Step
Description
Format Example
Process refund for specific electronic ticket from

line 3
WETR*3

existing ETR
WETRR
Repeat the refund entry to complete the

transaction
WETRR
2-REFUND TICKETS FROM A DISPLAYED A PNR, DISPLAYED ETR BY TICKET

NUMBER:
Step
Description
Format Example
WETRT618975609704
0

existing ETR
WETRR
Repeat the refund entry to complete the

transaction
WETRR
Example of Electronic Ticket Refund Response

*T
TKT/TIME LIMIT
1.T-19MAR-D8I89AJN
WETR*3
REENT IF THIS TKT NBR IS TO BE REFUNDED 6189756097040
WETRR
ETR REFUND PROCESSED
WETRR
Processing refund response
13.3-QUICK REFUND FROM PNR (QREX):

1-The refund transactions already done using WETRR, you will need to do in BSP link.
This includes with or without refund fee (refund penalty).
Note: WETRR will only update the e-ticket record to RFND but will not
report to IATA BSP.
2. But if you have any refund penalty fee you need to do in QREX (Quick Refund) see in
attached file.
Note: If refund transaction via QREX (Quick Refund) is successful no error
responds, the refund will be reported to IATA BSP.
1-QUICK REFUND FROM PNR (QREX)
The differences between Automated Refund mask (WETRR) and Quick Refund mask
(QREX) are as follows:
Quick Refund is able to support refund of all taxes for e-carriers that do not support
tax breakdown capability
Quick Refund has the option to refund taxes only
Quick Refund has the option to process refund with more than 11 taxes
Step
1
Description
Format Examples
Designate Ticket Printer
WTH
PTR/6CCF5A
Retrieve mask to determine

original ticket value
WFR<ticket no.>A<carrier>
WFR<ticket no.>A<carrier>
N<name item no.>
Verify the refund amounts and specify any penalty
Add refund information e.g. commission on refund amount
Complete the refund and end

transaction
ER
Sample of PNR
1.1NG/LK MR
1 BR 12Y 25DEC 2 TPELAX HK1 1820 1345 /DCBR*CD3WQX /E
TKT/TIME LIMIT
1.T-28AUG-A2U8*AJN
PHONES
1.TPE 646364637 FANTASY TRAVEL/RACHEL-A
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
INVOICED
TICKET RECORD - AUTOPRICED
GENERAL FACTS
1.SSR ADTK 1B PLZ ADV TKT BEF TPE1600L/18DEC OR CNCL BR
REMARKS
1.XXTAW/
ACCOUNTING DATA
1. BR6973962499/
0/
30967/ 2717/ONE/CA 1.1NG LK
MR/1/F/E
RECEIVED FROM - J
A2U8.A2U8*AJN 0125/28AUG07 JZXTFH H
Step 1: Printer Designation

WTH
OK-0012
PTR/6CCF5A
PRINTER DESIGNATED
Step 2: Retrieve Refund Mask to Determine Refund Value (Screen 10)

WF WFR
EXCH DATABASE TKT - ELECTRONIC
SCREEN 10
N1.1 NG/LK MR
TKT 6956973962499
ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN
FLT BK DATE BRDOFF
FB/TKT DES
STAT CODE
1 BR 012 Y 25DEC TPELAX
Y
OK < R >
BASE TWD
TAXES
300
30967
TW
499
US
1918
XT
TTL TWD
33684
NEXT < X >
VALIDATING CXR BR
MULTIDOCS < >
QUIT < >
Note:
1. System will check the ticket database and determine the original ticket value to be
populated into the host mask.
2. Place the R in the CODE column to indicate the segments to be refunded and specify X
in the NEXT column to continue to the next screen.
Sample of Screen 30
WF WFRR
COMPARISON SUMMARY
REISSUE PLACE TPE
EXCHANGE
TWD
BASE
30967
TTL TAXES
2717
---------TOTAL
33684
SCREEN 30
REISSUE
CUR TWD
-30967
-2717
-----------33684
CHG FEE AMOUNT < 150 >
-----------TOTAL
-33684
TAX COMPARISON < >
NEXT < X
>
QUIT
< >
Note:
1. Specify the applicable cancellation/penalty charges in the CHG FEE AMOUNT field.
2. Place X in the NEXT column to continue to the next screen
Step 4: Sample of Screen 32

WF WFR
REFUND INFORMATION
SCREEN 32
TKT 6956973962499
D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I
REFUND AUTHORIZATION CODE 125QZYJSRLYIX
COMMISSION ON REFUND AMT
OR PCT < 0 >
COMMISSION ON PENALTY AMT <
>
TOTAL REFUND DUE HKD
-33534
CASH X CK
CC
CC NBR
DK NBR <
>
REFUND ACCOUNTING LINE DATA

INVOICE NBR <
>
FREE TEXT <
>
REFUND < X >
Note: Commission has to be specified as 0 if there is no commission.
Step 5: End Transaction

REFUND TRANSACTION PROCESSED
REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR
ETR REFUND TRANSACTION PROCESSED
ER<<
1.1NG/LK MR
1 BR 12Y 25DEC 2 TPELAX HK1 1820 1345 /DCBR*CD3WQX /E
TKT/TIME LIMIT
1.T-28AUG-A2U8*AJN
PHONES
1.TPE 646364637 FANTASY TRAVEL/RACHEL-A
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
INVOICED
PRICE QUOTE RECORD EXISTS
TICKET RECORD - AUTOPRICED
GENERAL FACTS
1.SSR ADTK 1B PLZ ADV TKT BEF TPE1600L/18DEC OR CNCL BR
REMARKS
1.XXTAW/
ACCOUNTING DATA
1. BR6973962499/
0/
30967/ 2717/ONE/CA 1.1NG LK
MR/1/F/E
2. RBR6973962499/
P0/
33534/ 2717/ONE/CA 1.1NG LK
MR/1/F/E
RECEIVED FROM - J
A2U8.A2U8*AJN 0125/28AUG07 JZXTFH H
14- REGENERATE DOCUMENTS
14.1. Regenerate documents:

In the event that the ticket printer or the hardcopy printer encounters failure, Or when
extra copied are required, original copied are
missing, you may regenerate the settlement documents from the hardcopy
printer.
Daily Work List which is also known as DW List, records PNR invoice or itinerary that
are ready to print or that have been printed.
Once a ticket has been issued, the PNR itinerary and ticketing will be
recorded in the DW List for reprinting or accounting purposes.
If the qualifierDPE.
1 . R E G E N E R AT E E -T I C K E T PA S S E N G E R / I T I N E R A RY R E C E I P T
DOCUMENTS:
Step Description
Format Examples
Designate itinerary Printer
DSIV969102
Display the Daily Work List
DWLIST
To Reprint/ Regenerate Passenger Itinerary

Receipt for item 4 from the Daily Work list
DP1/3/4
To Reprint invoice for item 5 from the

Daily Work list
To Reprint/Regenerate Passenger Itinerary

Receipt for multiple items 11-14 from the DWlist
DP1 /2 / 5
DP1/3/11-14
Note:
If the original passenger receipt was issued previously, an indicator DUPLICATE will be
printed on the regenerated copy.
1 4 . 2 . R E G E N E R AT E R E F U N D A U T H O R I S AT I O N F O R M D O C U M E N T S :
Step Description
1
Format Examples
Designate Ticket Printer for REFUNDING
PTR/969102
Designate itinerary Printer for REFUNDING
DSIV969102
To retrieve the REFUND from Audit Trail(DQB*)
DQBRF
To retrieve the REFUND from Audit

Trail(DQB*)list by a branch offi ces PCC
DQB/D8I8/RF
Display the electronic ticket records
WETR*T2175996301626
OR WETR*2
4
Regenerate Refund Authorization
WETRRRS
Regenerate Refund Authorization
WETRRRS
WETR*T2175996301626
INV:
CUST:
PNR:GHQEFR
TKT:2175996301626
ISSUED:20NOV08 PCC:5H78 IATA:06301142
NAME:UEMATSU/ESTER MRS
NAME REF:
TOUR ID:PNH8W131
FOP: CASH
STAT
1 TG 697 V 06DEC PNHBKK 1000 OK VEE1MKH1
RFND
2 TG 624 V 06DEC BKKMNL 1505 OK VEE1MKH1
RFND
3 TG 621 V 13DEC MNLBKK 1420 OK VEE1MKH1
RFND
4 TG 698 V 13DEC BKKPNH 1855 OK VEE1MKH1
RFND
NON END/VALID ON TG OPERATING FLT ONLY
FARE USD1255.00 TAX 164.00YQ
TOTAL USD1419.00
PNH TG BKK223.50TG MNL404.07TG BKK404.07TG PNH223.50NUC1255.14E
ND ROE1.00
SETTLEMENT AUTHORIZATION: 2173003366055
WETRRRS
REENT TO REGENERATE REA FOR THIS TKT NBR 2175996301626
WETRR RS
ETR DOCUMENT/S/REPRINTED
14.3. REGENRATE E-TICKET AGENT COUPON RECEIPTS:
For OPTAT markets, regeneration of Electronic Ticketing documents such as agent
coupon, passenger receipt and credit charge form (if applicable) can be done in a single
transaction. These documents will be printed onto the hardcopy printer.
Step
Description
Format Examples
Designate OPTAT Printer
W*TH
PTR/969102
Designate Itinerary printer
DSIV969102
To Reprint/regenerate Agent coupon

by specific ticket number
WRG6189756097063RE
Note:
1. Regeneration is only allowed within the Audit Trail retention period of
up to 31 days.
2. Regeneration is not available for flown segments.
The above entry is applicable to OPTAT markets only.
*************
15- ELECTRONIC TICKET

REVALIDATION
15.1. Electronic Ticket Revalidation:
Electronic ticket Revalidation allows the changing of certain flight
details from a previously issued flight segment on an E-Ticket. The
option ETR Revalidation Allowed in the E-Ticketing Associate Profile
(E.g. WETP*SQ) must be turn on YES to allow the revalidation Function in
a specific market.
1- There are 3 simple steps to revalidate an electronic ticket:
Create and/or rebook new flight segment
Verify flight coupon status from a displayed ETR
Revalidate new segment against ETR coupon
Step
Description
Format Example
Create and/or rebook new flight segment(s)
Rebook new date
Display the ETR from the ticketing field of a PNR

after rebooking the New flight segment(s)
WETR2
Revalidate an electronic ticket for segment 1 and

flight coupon 1
WETRL/S1/C1
Note:
1.
Revalidation conditions may vary by carriers. Refer to the

respective Airline local office for details of revalidation.
2.
Revalidation is allowed only on 1 segment against 1 ETR coupon per

entry. If there are 2 segments to be revalidated, then 2 separate
revalidation entries will be required.
Example of Electronic Ticket Revalidation Response
*T
TKT/TIME LIMIT
1.T-19MAR-D8I8*AJN
2.TE 6189756097041-AT FOO/J D8I8*AJN 1734/19MAR*I
Ticketing field of a PNR
WETR*2
INV:
CUST:IBM9999
PNR:CMOSHI
TKT:6189756097041
ISSUED:19MAR03
PCC:D8I8
IATA:99999999
NAME:FOO/JAMES MR
NAME REF:XTRA SEAT
FOP: CASH
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
SQ
0862 C 21JUL SINHKG 1100
OK C
OPEN
FARE SGD1334.00 TAX
TOTAL SGD1364.00
21.00SG
TAX
9.00YQ

Sample of ETR with original date of departure
WETRL/S1/C1
REVALIDATION SUCCESSFUL
Revalidation transaction response
WETR*2
INV:
CUST:IBM9999
TKT:6189756097041
ISSUED:19MAR03
PCC:D8I8
NAME:FOO/JAMES MR
NAME REF:XTRA SEAT
FOP: CASH
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
1
SQ
0862 C 22JUL SINHKG 1100
OK C
FARE SGD1334.00 TAX
TOTAL SGD1364.00
21.00SG
TAX
PNR:CMOSHI
IATA:99999999
STAT
OPEN
9.00YQ

Sample of ETR with new departure date after revalidation
*************
THE END

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1-FARE QUOTE DISPLAY(FQ)

1.1-About Fares quote:

A comparison of published and private fares

1.2-Fare quote entry:

Basic Fare quotes display

Fare quotes with Single carrier

Fare quotes display with Max up to 32 carriers

Fare quotes display with specified date

Fare quotes display with date and carrier

Fare quotes with travel and return dates

Fare quotes with Travel and round-trip

Fare quotes display with booking Y class

Fare quotes with Alternate payment currency

FQJKTMES10JUN-GA/D*USD Fare quotes display with Dual currency

Fare quotes display with Published fares only

Fare quotes display with Private fares only

Fare quotes display with Fare basis code

FQSINHKG18AUGNET-SQAC*238987CA Fare quotes display with Account code

Fare quotes display with Global indicator

Fare quotes with inclusion Fare type code

Fare quotes display with purchasing city

Fare quotes display with Passenger type

Fare quotes with Adult, Child, and infant

Fare quotes display with Child and infant

1.3-Fare quote use shortcut entry:

Redisplay a fare quote response

Redisplay and change traveling date

Redisplay and Change city pair

Redisplay and retrieve ALL Fares

Redisplay and change carriers

Redisplay and multiple Carriers

Redisplay and change arrival city

Redisplay and change departure city

Redisplay and Global indicator

Redisplay and Private Fares only

Redisplay and Published Fares only

Redisplay and change return date

Specify return trip qualifier

Redisplay and specify booking code

Redisplay and specify fare basic code

Redisplay and Unique Account code (238987CA)

Redisplay and alternate payment currency

Redisplay and Specify dual currency

Fares & Ticketing Guide

Prepared by Kiv Sokunthea 2

Redisplay and specify ticketing location

1.4-Shortcut Fare Rule displays from fare quote (FQ):

Retrieve Fare Rule from the FQ line 2

Retrieve Fare Rule Menu from FQ line 2

Retrieve specific Fare Rule category number 13

Retrieve Multiple Fare Rule categories 13/26

Redisplay fare rules again

1.5-Long Fare Rule display:

Retrieve Long Fare Rule

Display Long Fare Rule with Menu

RDBOMSIN20APRME3M-AI*6/35 Retrieve Long Fare Rule with categories

Display Long Fare Rule with Header line

1.6-Routing information using rule display:

Retrieve Routing data by using Fare Rule

RDSINDFW20MAYYATPO-BR*RTG Retrieve Routing data using Long Fare Rule

Redisplay Fare Rule

1.7-Reservation booking designator display (RBD):

Prepared by Kiv Sokunthea 3

Display the RBD from the fare quote