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2S00020A

Avaya Small and Midmarket Communications Online Test


1- Which of the following are three deployment options for Avaya IP
Office? (Select three)

On a Dedicated Server
Inside a Virtual Machine
On an Appliance

2- When deployed on an appliance, which of the following Avaya IP
Office Editions provide the customer with the most complete
features and capabilities including web collaboration, call recording,
and desktop integration? (select one)

Preferred Edition

3- If a customer wants to standardize on Microsoft Lync at their
desktops, Avaya provides high value to the customer. Which three of
the following features can Avaya IP Office provide regarding
Microsoft Lync? (Select three)

Escalate an IM to an Avaya Phone call
A single MS Lync sign in
Integrated capabilities like Click-to-Call via the MS Lync Client

4- Avaya IP Office Management offers different management tools
depending on whether you are running Preferred, Server, or Select
Editions. Select the tool that is unique to Avaya IP Office Select
Edition. (Select one)

LDAP user Synchronization

5- Avaya IP office easily and securely integrates with most popular
smart devices, bringing full desktop communication capabilities to
employees no matter where theyre working. Which three of the
following features are included in IP Office? (select three)

Directory Integration
IM / Presence (supported with MS Outlook and MS Lync integrations)
Click-to-Call

6- With Avaya Communicator you can turn your tablet into your
business phone. Which of the following is a correct statement of
Avaya Communicator? (Select one)

Enables multiparty Meet-me audio conferencing with moderator controls,
roster of participants.

7- Which are two capabilities of Avaya IP Office? (Select two)



IP Office supports web-based management.
IP Office supports a mixture of analog, digital and IP telephones.

8- Avaya IP Office Basic Edition is designed for small businesses. Basic
Edition supports up to _______ telephones. (click and drag the correct
option to the space below)

100

9- Which of the following Avaya IP Office Editions allow Basic
Messaging? (Select one).

Both IP Office Basic Edition and IP Office Essential Edition

10-
How would you describe the steps required by a User to
deploy Avaya one-X Mobile Preferred? (Select one)

It is a simple one step process to click a link in an email.

11-
Avaya has a wide variety of desk phones, wireless phones, and
soft phones to help you match the right price/value for each job type
in your staff. Match the phone type to the corresponding feature or
target user. (Click and drag the corresponding features/target users
on the right to the type endpoint on the left).

IP Desk phones - .. solution for remote offices.
Wireless telephones for employees who move..
IP Office Video softphones Make calls from your PC
SIP Telephones Support for Avaya and third-party SIP.
Standard Analog Telephone sets for when you want to make telephone
calls.

12-
What is the business profile of the Avaya IP Office Essential
Edition target customer? (Select one).

Businesses who need essential team and mobile engagement.

13-
The capabilities associated with the Avaya one-X Preferred
application allow for which of the following three? (Select three).

Add multiple users to a conference instantly.
Make/receive calls, multiple calls appearance.
Geo-location for mobile users.

14-
Which three of the following benefits does the Avaya IP Office
Receptionist Solution provide to the customer? (Select three)

Intuitive call handling so your customers will be ready for large call
volumes.
Consolidated reception to one site.
Professional service without complicated systems.

15-
Which user solutions are available for Avaya IP Office Server
Edition? (Select two)

Power User
Office Worker

16-
The Avaya IP Office Power User Solution combines the
productivity solutions of which of the following user solutions?
(Select one)

Mobile Worker, Tele-worker, and Office Worker.

17-
For licensing and embedded message storage, Avaya IP Office
500v2 requires which of the following? (Select one)

SD Card

18-
Which three Avaya IP Office Editions support Avaya Contact
Center Solutions for IP Office? (Select three).

Select Edition
Preferred Edition
Server Edition

19-
Which the Multi-site Option of Avaya IP Office, which are three
options for networking sites together? (Select three).

For a total of 2.000, users for Server Edition.
For a total of 1.000 users for Essential, Preferred, or Advanced Editions.
Across 32 sites.

20-
What is the value of Avaya IP Office Mobile Worker Solution?
(Select one)

This solution enables the mobile worker to never miss a call and enables
them find and reach all of the people they need to connect with no matter
where they are located.

21-
With regard to the Receptionist Solution of Avaya IP Office,
which two of the following statement are correct? (Select two)

The IP Office-Receptionist Solution supports the ability to see who is
available to chat or talk.

The IP Office-Receptionist Solution supports consolidated reception at


one site.

22-
When deployed on an appliance, which of the Avaya IP Office
Editions provide the customer with the most complete features and
capabilities including web collaboration, call recording, and desktop
integration? (Select one)

Preferred Edition

23-
Avaya IP Office Essential Edition supports how many ports
hours of voice mail storage? (Select three).

2 ports, 15 hours.
6 ports, 25 hours.
4 ports, 20 hours.

24-
How many users can be supported on Avaya IP Office Server
Edition? (Select one)

Up to 2500 at single site.

25-
Which are two correct statements about Avaya IP Office
Communications Server? (Select two)

IP Office 500 Communications Server supports up to 32 sites in a small
community network.
IP Office 500 Communications Server supports up to 384 users.

26-
Which of the Avaya IP Office user productivity solutions help
employees who work from home fulltime? (Select two)

Power User
Teleworker

27-
Avaya IP Office supports which of the following conference
capabilities? (Select one)

Built-in support for up to 64 parties in a single conference and up to 128
parties across multiple conferences in Essential Edition.

28-
True or False? Customers with multiples sites can ensure
business continuity by using Avaya IP Office resilient multi-site
networking.

True

29-
Avaya IP Office Support Services (IPOSS) are consistent,
flexible and simple. (Click and drag the statements on the right to
the corresponding key words on the left).

Consistent Same offer elements..
Flexible Multiple service delivery options..
Simple Industry standard..

30-
Avaya one-X Mobile Preferred for Avaya IP Office is a mobile
application available for the iPhone and Android-based
smartphones. The application provides unified communications
capabilities. Which four of the following capabilities are included?
(Select four)

Presence and Instant Messaging.
Advanced user presence including geo-location presence and tracking.
Click-to-Conference and manage conference participants.
Visual Voicemail and Voicemail Intercept.

31-
There are some differences between Avaya IP Office Basic
Edition and Avaya IP Office Essential Edition. Which are three
features or capabilities that are only available with Essential Edition
and not with Basic Edition? (Select three).

128-party call conference.
Hot desking
Mobile Twinning

32-
When selling Avaya IP Office to a Midmarket customer, which
of the following can help you qualify the prospect when speaking
with a LOB Manager or IT Manager? (Select one)

Tell me about your business.

33-
How does Avaya IP Office offer value from an integration
perspective? (Select three)

Avaya IP Office provides investment protection, for example, customers
may be able to reuse existing analog and digital phones.
Avaya IP Office offers integration with many common desktops
application, such as MS Outlook , MS Lync and Salesforce.com.
Avaya IP Office may be surrounded by Avaya Contact Center, video,
networking and security for a comprehensive solution that is easy to
deploy.

34-
How can Avaya IP Office help businesses who dont want to
lose the investment they have in their existing analog or digital
phones? (Select one)

Offers the ability to re-use Avaya legacy phones sets (BCM, Norstar,
PARTNER ACS).

35-
Which statement differentiates Avaya IP Office from
competitors? (Select one)

Lower Total Cost of Ownership (TCO).

36-
Which are three values of Avaya IP Office that make it easy to
use and easy to own? Select three)

Supports the broadest range of endpoints analog, digital, IP phones, and
mobile devices.
Provides centralized licensing and management.
Offers simplified configuration and ongoing maintenance.

37-
How does Avaya IP Office empower employees to productively
and efficiently work from home? (select one)

Allows remote workers to have the same collaborative experience out of
the office as they do in office.

38-
Which of the following are true about Avaya IP Office Support
Services (IPOSS)? (Select three)

Flexible coverage options.
8x5 or 24-7 support.
Delivered by the Partner, backed by Avaya.

39-
Match the business buying behavior to the appropriate
business size. (Click and drag the buying behavior on the right to the
corresponding business size on the left)

Small <100 employees adopt technology reactively.
Lower Midmarket <100-499 employees Technology aware
Uppder Midmarket > 500 employees Apply technology to solve
problems

40-
Which are three ways that Avaya IP Office helps businesses
improve productivity in the office? (Select three)

Provides point-and-click call handling for receptionists.
Enables employees to stay connected at a desk, on the sales floor, and in
the warehouse.
Provides business communications embedded in MS Outlook, Ms Lync
and Salesforce.com

41-
Which are three capabilities of Avaya IP Office that are helpful
to employees that work from home? (Select three)


Presence.
Instant Messaging
Conference calls controls.

42- When describing how the Avaya IP Office Platform helps
organization overcome corns of their business challenges, which are
three capabilities that you could point out to your customer? (Select
three.) Avaya IP Office is an ideal solution because it _________.

integrates with common desktop applications like Microsoft Outlook or
Lync, as well as third-party applications through Avaya DevConnect
partners.
Delivers a seamless experience for voice, video, mobility, conferencing,
and collaboration.
Deploys on an appliance, a dedicated server, as a virtual instance under
VMware, or any combination.

43-
An IT Director is concerned about Avaya IP Office being
complex and difficult to deploy. Which value statements can help
you with your messaging? (Select one.)

Avaya IP Office is a powerful solution, yet has been designed to be easy to
deploy, use, and manage

44-
Which of the following Avaya P Office Editions would be
appropriate for a customer who just needs simple telephony? (Select
one.)

Basic Edition

45-
The base Avaya IP Office Support Services (IPOSS) offer is a
simple, yet flexible offer that provides critical support for
customers. The base offer includes which three features? (Select
three.)

Access to major software upgrades
Enhanced secure remote connectivity, SSL/VP
Remote technical support for both hardware and software.

46-
Which three of the following benefits are offered by the Avaya
IP Office Communication Server? (Select three.)

Versatile and Green: Go pore IP or the right mix you desire
Easy to Manage: Administer moves, adds, or changes- locally or remotely
Modular, Scalable, Reliable: Up to 384 users at a single location and up to
32 sites in a network.

47-
Avaya IP Office enables integration with Salesforce.com for
business users and with R9 and higher enables the call control
features from within the Salesforce portal. Which four features are
included in "Out-of-the-Box" integration? (Select four.)

Instant access to customer information
Included with Office Worker, Teleworker and Power Users
Simple plug-in appears in side bar of every Salesforce.Corn (SEDC) page
Enables your customers to personalize their service

48-
With regard to the capabilities of Avaya one-X. Portal for
Avaya IP Office, which two of the following are correct statements?
(Select two.)

Avaya one-X. Portal for IP Office can be used to send instant messages.
Avaya one-X. Portal for IP Office can be used to manage voice messages.

49-
Your prospect is a multi-site customer with a requirement for
a solution that can be centrally managed. You offer Avaya IP Office
Server Edition. Which three capabilities will be supported with this
solution? (Select three.)

Advanced call recording
Virtualization
Centralized licensing

50-
The primary reasons for supporting legacy phones would be
for migration and investment protection. Avaya IP Office supports
which of the following legacy endpoints? (Select three.)

1100 and 1200 series IP telephones
Avaya ETP telephones
T7000 and M7000 series digital telephones

51-
When pitching Avaya IP Office, it is important to include the
fact that (Select one.)

With Avaya IP Office, employees have access to the same powerful
communications and collaboration capabilities in and out of the office,
and on virtually any device.

52-
Which are three capabilities of Avaya IP Office that are helpful
to employees that work from home? (Select three.)

Instant Messaging
Conference cell controls
Presence

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