Evaluators Guide

By Doug Taylor

The corporate officers meeting is just one hour away. As

you check your messages you see that everyone involved is
having a crisis that calls for your immediate attention. The
CEO is having problems updating his PowerPoint
presentationand he is still at home. The CFO across the
street cant find last months accounts receivable stats, and
a marketing manager two buildings away is having problems printing drafts of the
new collateral on her new printer. And you still have to check the servers to make
sure everyone else can work properly today. Its your job to put out the fires.
The old solution was to bolt out the door, forgetting your regular tasks, and sprint
to the closest problem while trying to talk the boss through his PowerPoint problem
on your cell phone. The new solution simply involves closing your office door, firing
up NetOp Remote Control and taking a long sip of your first cup of coffee.
Using the new NetOp for Windows v7.6, you can access any Windows XP,
2000/2003, NT (3.x, 4.0), Windows CE, Me, 95/98, Windows 3.1x, Linux, Sun
Solaris, Mac OS X and even legacy OS/2 (incl. Warp) or DOS PC from your favorite
Windows and Linux desktops or by using a CE or Symbian handheld. NetOps new
mobile support solution even enables users to securely control NetOp Hosts via an
Internet Explorer browser using a small ActiveX plug-in or a thumb drive
removable device. With NetOp you can view the remote PCs screen, control its
keyboard and mouse, transfer or synchronize files, take an inventory of that
(Windows) PCs hardware and software, type text messages or carry on a bidirectional audio conversation over LANs, WANs, VPNs, Modems, the Internet,
serial cables, wireless connections or even Infrared. All, just as if you were seated at
the remote PC.
Introduction
This evaluators guide includes information about NetOp Remote Control, some of the products
key features and how these will benefit network administrators, help desks, telecommuters, or
anyone looking to Move expertise Not People.
The first Remote Control software package (Carbon Copy) was published in 1986 by Meridian
Software. At the time, this unique DOS utility was created as a telecommuter tool for the new
portable and home PC market springing up. It worked as well as could be expected over rather
slow modems (300 - 1200 bps). Other packages soon joined the ranks including pcAnywhere,
Remotely Possible and long extinct products such as PC Tools. On the File Transfer front,
LapLink from Traveling Software owned 80% of the market and was a popular DOS OEM
utility.

At about the same time (1987), Danware Data A/S created NetOp Remote Control as a Network
tool. Developers at the Copenhagen, Denmark based company had been working on a faulttolerant network financial database package and needed to see results from remote PC screens
while maintaining the application under the most secure of circumstances. So one of the
programmers created a simple viewing program that ended up being the first Network remote
control program. Still better known in Europe, NetOp is now found on millions of PCs
worldwide. According to the annual Worldwide Remote Control Market Forecast and Analysis
report published by IDC in December 2003, NetOp is the market's secondlargest standalone player behind Symantec.
Although NetOp was first and foremost a Network support tool, over the years NetOp developers
have added features designed for telecommuters, such as modem support, remote printing, robust
file transfers and more. NetOps forte, however, continues to be for securely supporting network
and remote users and offices. NetOps rich feature set includes many items specifically designed
for that important use, which today is the growth segment for the remote control market.
IDC estimates the total market to be around $273 million. The bulk of that growth occurring in
the support market and within Reseller channels. Because NetOp has always been positioned as a
support tool, and is supported by a strong Reseller program, worldwide sales of NetOp Remote
Control have grown rapidly.
Why is Remote Control so important for support desks? According to the Help Desk Institute,
the average Support Desk Representative takes 107 support calls per week, which is up from 93
calls per week the previous year. The Help Desk Institutes annual survey of membership
estimates that the average fully-burdened cost per service request is $40, with the average firstlevel help desk call taking 5.5 minutes but 61% of all calls move to an escalation procedure
and take over 10 minutes. The biggest portion of service requests (49%) is for
Applications/software, operating system, and database support problems that might better be
handled with NetOp Remote Control.
NetOp users report that the average software support resolution time was cut by 50 75% when
they started using NetOp for problem resolution. So if we assume the above numbers for a
hypothetical week, the total cost of calls that can be fixed using NetOp would be about $2,100.
So, NetOp might be able to save $1,050 to $1,575 per support rep.
According to Brian Aller with Control Installations of Iowa, Inc. With NetOp, we have
decreased our response time for our customers from 2 hours to 5 minutes. We no longer spend
hours driving to remote sites to support customers and we have reduced the cost of callbacks to
sites by 90%. NetOp paid for itself in the first service call in drive time savings alone. We had
tried other remote management utilities but did not find them to have the stability and power that
NetOp provides. NetOp Remote is a rock solid cross platform tool."

NetOp Dominant
Users and computer trade publication agree that NetOp is a superior product, especially for
enterprise support. In April 2002, PC Magazine reviewed NetOp Remote Control v7 and said,
"Remote control (RC) technology has long been a key component of the IT Holy Grailcost
reduction. But RC packages that hit the mark as true enterprise solutions are rare. NetOp Remote
Control 7.0 (NRC7), however, hits the bull's-eye dead-on." The review concluded, "...the
product's simplicity, unique enterprise management features, greased-lightening speed, and free
technical support (pre and post-sales) make NetOp Remote Control 7 a hands-down winner."
Computer Reseller News last in-depth remote control review looked at the top 11 remote control
packages. NetOp won this product comparison in which editors evaluated and rated remote
control products for their features, security, performance and channel program. The CRN review
said NetOp was "Dominant in nearly every category For Windows computers, NetOps
remote-control performance was at least 70 percent as fast as local execution, regardless of
connecting via LAN or modem NetOp delivers the best blend of features and security. NetOp
Remote Control was the only product to score an overall grade of A and won 3 out of the 4
speed tests, placing a close second in the other test.
In the July 2002 PC Magazine review of eight remote control products, NetOp was awarded
Editors Choice. PC Magazine called NetOp, "The most well-rounded product in this roundup,
NetOp Remote Control 7.0 is extremely flexible, with support for a variety of platforms and
connection types." They went on to praise NetOp as one of the "most intuitive" software
products in the round up and for the many connection options the product provides. NetOp has
won many other kudos from the press including Editors Choice awards from PC Expert, PC
World, PC Professional and others.
What it does
NetOp Remote Control links your keyboard, mouse and screen to any PC you need to control,
whether its across the hall or on the other side of the globe. NetOp is easy to use, and provides
an outstanding range of useful features as well as the fastest speed over network or modem
connections running. NetOp includes compatibility and flexibility that enables easy
implementation and usage on most networks using almost any combination on Wintel operating
systems and communication protocols.
One of the many benefits of using NetOp is that it enables
users to connect to multiple Microsoft Windows, Linux,
Sun Solaris, Mac OS X, OS/2 and DOS clients, all at the
same time. Its cross-platform flexibility makes the
product well suited for companies using multiple
operating system environments. Unlike the remote
control features in XP, which only enable you to control
an XP Professional PC from another XP Professional PC,
you can view the remote PCs screen, control its keyboard and mouse and transfer files back and
forth from using a number of different operating systems. And, with NetOp, you can do all of
this across your LAN or WAN using NetBIOS, IPX or TCP/IP (TCP & UDP), or even standard
dial-up modem access, if the Network connection happens to be the problem.

NetOp Remote Control includes a remote re-boot option so you can test system changes, a
powerful Scripting utility, which automates unattended file transfer operations (for example
patch management) and program launches, type or talk chat modes and remote Windows
Clipboard Sharing. Another feature, Session Recording, enables a user to view a remote control
session after it has been completed ideal for isolating a problem, showing information to other
support staff or for security purposes. The Guest and Host programs utilize short, congestion-free
menus, and a user-friendly large-button toolbar that makes using the product a simple task.
Additionally, NetOp Remote Control utilizes the highest levels of security, including support for
Windows Security Management, Active Directory and authentication and authorization with
LDAP. Along with traditional remote control security features such as password protection,
view only, user notification and call-back security, NetOp features extensive logging of remote
control activity and bullet-proof security by using the optional NetOp Security Server module.
The Security Server, which is unique in the remote control market, is a special Host module that
uses a secure database to hold information about all Hosts and Guests, including the Security
Server itself. The Security Server centralizes control and administration of the security settings,
creates roles for groups and individuals and performs authentication and authorization tasks,
making sure only those who you wish to control a given PC will be able to access it.
Also unique in the Remote Control market, NetOps Gateway module
acts as a secure Inbound/Outbound network router for NetOp traffic.
The NetOp Gateway is available as a Windows (and OS/2) program. It
will allow a NetOp Guest PC to access networked NetOp Host PCs
from a remote location, or enable network Guests to connect out from
the network to an external Host. The Gateway even supports NetOp's
advanced Request Help feature. Request Help is essentially a NetOp
instant messaging tool which enables any user to request help from any
NetOp Guest set up for help services that are available. Requests for
help are transmitted and listed on the screen of help providers. By
selecting a help provider from the list, help is only a click away for the
troubled user.
The installation procedure for NetOp is very simple: put the CD in the drive, and run the
installation program. NetOp does the rest. The setup routine automatically detects the operating
system and installs the correct version. Just follow the wizard-like installation procedure. For
most users, just clicking the default Next buttons will get them up and running NetOp in
seconds. Once a module is loaded, another wizard will
help the user create the fastest connections possible.
NetOp adds an interesting security feature in the basic
installation, which enables the user to install just the
Host or Guest files. This might be useful if you dont
wish all users to have potential Guest access to every
other NetOp Host PC. Most remote control programs,
including XP, enable users to install both ends of the
program and potentially control others and cause havoc.
Also, unlike other installation programs, there are no

device drivers to replace, and no TSRs that need to be loaded with NetOp.
NetOp also offers the NetOp Deployment Utility (NDU) and a silent install script, which can
be useful for large installations. To use this feature, an authorized administrator wishing to install
NetOp manually edits just one file, and NetOp will install, or update, the NetOp modules youve
selected onto PCs across your organization.
NetOp Remote Control for Windows includes
many advanced features. One such notable
application is a fast and easy-to-use drag and drop
file transfer utility. The file manager looks similar
to Windows Explorer but includes much more than
just cut, copy, paste and move options. NetOps
file manager includes a Delta File Transfer setting
providing Crash Recovery (which starts the transfer
from where it was cut off, instead of having to copy
the whole file again) and Remote Synchronization
to bi-directionally copy the most recent changes in
files and directories. The Synchronization option alone is reason enough to buy NetOp. For road
warriors, remote offices or for anyone who has a need to update files in two or more locations,
NetOps solution is fast, flexible and gets the job done.
The CRN Test Center found NetOp had a higher average data-transfer rate over LANs (5,088
Kbps vs. pcAnywheres 421 Kbps and Laplinks 172 for example) and second fastest over
Modems (57 Kbps vs. Symantecs 54 Kbps and Laplinks 60). According to NetOp developers,
depending on the files transferred, the latest version of NetOp has dramatic file-transfer speed
enhancements that they believe would have won the modem test too. For example, copying a
highly compressible 10 MB TIFF file is accomplished over a 56k modem connection in around 1
min 30 sec.
The NetOp Modules
The complete NetOp evaluation CD includes fully
functional copies of the NetOp Guest, Host, Security
Server, Gateway and NetOp School (NetOps software
for networked classrooms). The evaluation CD also
includes modules for Mac OS X, Linux, Solaris, CE,
Symbian, ActiveX, OS/2 and DOS, and provides the
software in English, Spanish, French, German and
Danish. The only difference between the evaluation
versions and the live copy is that the evaluation copy
will time out on a certain date in the future, after usually
48 weeks. The reason the developers time out the
software on a given date (as opposed to 30 days after
installation) is to make sure users will test the very latest
released code. Danware Data publishes minor software updates each month rather then waiting
for changes to be included in a dot rev version.

The NetOp Guest

The Guest is the main application you will use to
remotely control a PC that is controlling the NetOp
Host program. The Guest application will let you
see the Host(s) screen, and control every aspect of
it, just as if you were sitting in front of it.
Guests can connect to Hosts in a number ways.
NetOps graphical hierarchical phone book enables
an administrator to create folders where they can
place hosts. For example, you can make folders by
location, and subfolders by department, system
type or connection profiles. When you want to
connect to the CFOs PC, you find the folder and
user, and then double-click. You can even drag and drop a user between folders, or share folders
with other Help Desk or IT administrators.
Another connection method is via the Browse button,
found in the Quick Connect tab. NetOps browsing
facility enables users to scan the network to look for
available NetOp Hosts, even on different sub-nets. The
Guest simply chooses a communication profile, and
activates the Browse button. The Guest then scans the
network, and presents a list of available Host PCs. You
can simply double-click on a Host from that list to control
it or you can copy members of that list and paste them into
your phonebook folders. NetOp also enables you to paste
a Host profile onto your Windows desktop for a one-click
connection to a Host. This is a nifty feature when you
have an impatient CEO who constantly needs your help, or if all you ever do is connect to your
office PC from home. You can also connect to a host by typing in the phone number, IP address
or Windows name of the PC and clicking call, or going to the history tab and finding a previous
session and clicking on it.
Suitable communication devices include NetBIOS for Microsoft/IBM or compatible networks,
IPX for Novell or compatible networks, TCP/IP (UDP and TCP) for IP networks, including
connections over the Internet, Windows Modem (TAPI or you can use NetOps modem list),
serial or null modem connections, Infrared, ISDN for communication on an ISDN network with
a CAPI compatible adapter or a Gateway communication profile for use with an outgoing
Gateway. The Connection to a Host is lighting-fast. Once connected, the Host screen appears in
a window where Scrollbars are added to the Remote Control Window. Users will be impressed
with the way NetOps developers have treated these scrollbars. If Auto Scroll is enabled, the
Remote Control Window will scroll automatically as the mouse approaches any of the windows
four edges.

To view your session in full screen you simply press the Ctrl Z keys or the Full Screen
Button, and the only difference between your PC and the remote PC will be that your machine
will have a small NetOp toolbar. The toolbar provides you tiny buttons for additional options,
such as file transfer, chat, and to blank the host screen. Another handy toolbar button enables you
to go back to a Window view of the Host. Most other packages require you to remember a
keyboard combination. NetOp also has handy tool-tips that pop up when your mouse is over any
button.
While connected to the Host PC over a network, you will almost think you are in front of that
computer. Launching applications is swift, changing settings is easy and jumping between
Windows is seamless. You can even make your changes, log off and log back on as a different
user without losing your connection. Running a PowerPoint presentation, normally a grueling
task on other remote control systems, is very clean.
Although NetOp has the same limitations with streaming or animated graphics like other remote
control applications, the developers of NetOp have made sure you will see the results without the
computer locking up. While running Norton Utilities a pure remote control torture test
instead of slowing down the remote machine to display screen changes (which would ruin the
test programs results), NetOp waits for the program to finish to draw the results screen. NetOp
is also simply amazing when viewing Flash or other web animations. On tests, users were
actually able to play Flash games remotely with NetOp. With certain video cards (such as the
SONY VIAOs), and while controlling a Macintosh PC, you can even run and view MPEGs.
Software that helps
Help-Desk technicians and network administrators will
particularly want to know about NetOp's Help-Desk
support functions. NetOps Request Help instant
message feature eases the process of providing online
support. With it, an end-user can get assistance from a
Help Desk without ever having to pick up a phone.
By simply having a Guest register as a help provider on
the network, Hosts can send a text message to request
help from them. A Help service could be the name of an
application for which help is being provided, or it could
be the name of a person providing support.
Hosts activate the Request Help function by clicking on a
life preserver icon on their task bar or clicking the
Request Help button on the Host window. The life preserver icon can even be available if the
host is running in NetOps Stealth Mode (where the Host is hidden so it is not notified that it is
being monitored or so the user cannot make changes, like configuration settings). Once
activated, the Host will be presented with a list that contains all the help services registered by
any Guest on the network.

Multiple Guests can provide help service

simultaneously, even for the same help
services. For instance, three Guests can
register the service Microsoft Word and if a
Host requests help from the service, the
request appears in the request window of all the registered Microsoft Word Guests. When a
Guest answers the request, it will disappear from the other Guests windows.
The level of compression decides how much processing NetOp uses for reducing the amount of
data to be transmitted between the Guest and the Host. The slower the communication device,
and the faster the PCs, the higher the compression rate. Normally, you would select Automatic,
but on slower WAN links you would choose high compression. Other options to increase speed
include the ability to disable wallpaper, screen savers, animation gimmicks, full windows drag,
and active desktop. This allows NetOp to provide the optimum speed according to your
specifications.
The NetOp Host
The Host application is launched on a machine that will
be controlled by another (Guest) machine. NetOps Host
runs in the background and takes up only a small
fraction of system resources. The Host takes up only
about 5Mb of hard drive space and resides in about 1Mb
of system memory which is less than half the space of
all the other traditional remote control programs.
Running your Resource Meter will show only a slight
use of system resources (less than 14% while being
controlled). CrossTec points to this as one of the reasons
for the products rock-solid stability and speed.
Network Administrators are also be impressed with NetOps ability to set a Host to Wait for call
via multiple profiles such as TCP/IP (TCP and/or UDP) and Modem. This is useful if there is an
Internet or network problem. With Web-only remote access, a user would be prevented from
accessing the machine. But with NetOps ability to also wait for a connection via a modem a
Guest could come in and potentially fix the network problem.
During Host installation and set-up, there are various settings available for the Host. Wait for
Call makes sure the Host is ready for a session when the program initially starts. If this is
enabled, the Host will not wait for the user to enter configuration information when the NetOp
program is started, as it initializes with the information that was used the previous time the Host
was run.
You could also Load the Host when Windows starts. When this option is enabled, the Host will
automatically load when Windows starts up. This option is usually used in conjunction with Wait
for Call at program startup, and Minimize Host at program startup, allowing the Host to run
with a minimum amount of effort from the end user. The Minimize Host at startup immediately
minimizes the NetOp Host program as soon as the program starts.

NetOp also features a Stealth Mode, which hides the Host program from view. This further
minimizes the effort or attention that the NetOp Host requires from the end user. This also
prevents a user from changing any security settings or turning off the program. All of these
options can also be set up using the NetOp Deployment Utility, which will enable administrators
to pre-configure the Host and distribute it to a user or users over a network or the Internet.
If you have an audio device that is capable of full duplex voice, like most Windows PCs today,
NetOp lets you talk with the Host user. If the Enable full duplex audio option in the Program
Options panel is checked, NetOp will automatically detect if full duplex is available, and will
then use it. This is ideal for supporting a user who has only one phone line. If the user does not
have a multi-media PC, they can still use NetOps Text Chat. NetOp also lets you receive other
audio from the remote Host PC, such as warning tones. Additionally, the NetOp Guest can send
messages to the Host for example, after a help request, a message could automatically be sent
to the user alerting them that the message has been received.
Remote Control vs. Network Security
Does the idea of letting people come into your network and
access servers, files and databases give you cause for
concern? How about the web-based remote programs that
let your network users install it, and then come in via a
browser? Talk about a threat! NetOp, which received a
perfect five-star rating from Info-Security Magazine, offers
many security options, including support for Windows
Security Management, Active Directory, LDAP,
authorization and authentication, RSA Security and advanced security. There are up to eight
layers of security users could be required to pass through in order to control a Host or access a
single file.
In order to learn more about NetOp Security, please visit http://www.crossteccorp.com/security/
Servers to address your enterprise needs
Unlike packages designed primarily for telecommuters, NetOp was also developed for network
and enterprise support. To help facilitate use over large diverse networks, the developers have
come up with server modules that improve remote connectivity and security.
The Unique NetOp Gateway
The NetOp Gateway module enables a PC to act as a secure software router to route NetOp-only
communications between NetOp Hosts and Guests even those not running the same protocol.
The gateway can route between modem, IPX, NetBios and TCP/IP. It allows an administrator to
create a single inbound/outbound point from which NetOp Guests, such as teleworkers, can be
routed to their own office desktop, or any PC on a network, that is running a networked NetOp
Host.
Unlike thin-client remote access, where all users can only access applications (desktop) on a
server or get files only from the network, the NetOp Gateway lets up to 200 users control and
access their own PC, applications and files at the office or at home.

NetOp Security Server

The Security Server is another unique tool only available from NetOp. The Security Server is
designed for those administrators who want an additional centralized measure of security. The
Security Server acts as a security database, maintaining security profiles (roles) for each PC (or
group) that will access other PCs, or be accessed using NetOp. Information stored includes
passwords, Host names, Host groups, timeouts, authentication, etc.
Included in the Security Server are Logging capabilities. Logging allows the administrator to
have centralized access to security information that tells them who controlled what machine, at
what time, for how long and what they did. The default setting is to log every event (over 100),
however the NetOp can log specific events. In the Log Setup dialog, all events are checked by
default. To add or remove an event, simply click to enable or disable the events check box. All
logging for the events will be shown in a file called NETOP.LOG, which can be found in the
NetOp directory.
NetOp School
Based on NetOp Remote Control, NetOp School is
software for Networked Classrooms. First released in
1997, award-winning NetOp School enables a
teacher, or corporate instructor, to increase student
time-on-task by being able to monitor their PC
activity while they work, and prevent the use of
unauthorized applications and web sites. Teachers
can also enhance classroom interactivity with NetOp
by broadcasting real-time demo screens to
participants; mark up the featured screen to highlight a lesson; create monitored chat rooms or
allow students to send private questions via an instant message button located on student PC.
NetOp School provides many other tools to help instructors multi-task their efforts including the
ability to send coursework and files to all student PCs, remote control students for one-on-one
instruction, record a student or teachers screen for replay, shut down or restart PCs and view
your classroom in several different ways.

Conclusion
CrossTec Corporation counts many of North Americas largest Resellers and Fortune 1000
companies along with major government agencies and educational institutions among the NetOp
family of customers. NetOp continues to enjoy critical acclaim from the computer trade press.
Dating back to September 1998, PC Magazine called NetOp fastest by far, running Windows
applications over networks.
With 52% of the market, it is only natural to compare NetOp to market leader pcAnywhere.
Recently radio host and reviewer Diane Pencil said, pcAnywhere, move over; NetOp is in town.
All aspects of remote operations are handled in NetOp. The install is quick, the documentation is
excellent, security is well addressed and it's faster on top of all that. If you are looking for a
remote control package, NetOp is the one to consider first. ENT Magazine also compared
NetOp to the Symantec product In terms of a feature-for-feature comparison with pcAnywhere,
NetOp shines as a remote control suite par excellence. NetOp is unlike pcAnywhere in many
ways, but we expected a similar experience when remotely controlling systems. Instead, the
sophistication and scalability of the NetOp environment makes a comparison with pcAnywhere
untenable. NetOp is more robust and faster than its competitors, and offers a much more
extensive array of configuration options.
One of the most substantial awards was the PC Magazine Editors Choice award given to NetOp
in the July 2002 issue. In the review, the magazine looked at just about all the remote support
products, including the remote assistance and desktop features in XP. NetOp was the winner.
If youve been searching for a tool that will enable you to remotely control PCs, whether youre
located just down the hall, or across the globe, NetOp offers you the solution that can provide
you a secure, reliable and speedy cross platform and cross protocol. If you still havent made up
your mind, you should give NetOp a run for its money using the free 30-day trial package, and
were confident that you will become another satisfied NetOp user. Welcome to the world of
remote connectivity. Welcome to NetOp.
CrossTec Corporation
500 NE Spanish River Blvd., Suite 201
Boca Raton, Florida 33431
(800) 675-0729 Toll-Free Sales and Technical Support
(561) 391-6560 Outside North America
(561) 391-5820 Fax
www.CrossTecCorp.com
NetOp Remote Control: http://www.crossteccorp.com/netopremote/
NetOp School: http://www.crossteccorp.com/netopschool/
Fully Functional download form: https://www.crossteccorp.com/tryit/
Pricing information: https://www.crossteccorp.com/buyit/
Latest News on NetOp products: https://www.crossteccorp.com/news/
What NetOp users are saying: https://www.crossteccorp.com/aboutus/userquotes.htm
What the Trade Press is saying: https://www.crossteccorp.com/news/pressmentions.htm

Evaluators Checklist
Support PC's Name/Client Name

NetOp 7.6
Guest/Host

PcAnywhere 11
Remote/Host

Platform Support
Win 95 - 2000
Windows Server 2003
Windows CD
Active X
Solaris
Linux
Mac OS X
OS/2
DOS
Symbian OS

Yes
Yes
Yes
Guest
yes
Yes
Host
Yes
Yes
Guest

Yes
No
No
No
No
No
No
No
No
No

Features
Phonebook with Host Names
Yes
Import Phonebook
Yes
Browse for Hosts stays avail
Yes
Connect via User name
Yes
Connect via DHCP Host
Name Server (or LDAP)
Auto Panning
Yes
Scale Host Window
Yes
Send Ctrl-Alt-Del Hotkey
Yes
User defined Hotkeys
Yes
Transfer Host Sound
Yes
Text/Audio Chat
Yes/Yes
Scripting
Yes
Script Scheduler
Yes
Local Mode
Yes
Open Host files from Guest
Yes
View drive information
Yes
Request Help
Yes
Run application when receiving request Yes
Launch external app from Phonebook Yes
Inventory Host HW and SW info
Yes
Gateway protocol router
Yes
Name resolving server
Yes
Authentication Security Server
Yes
Windows Security & Roles
Yes
Confirm Access
Yes
Access notification
Yes
IP Address Filter
Yes
Session recording on Host
Yes
Stealth Mode
Yes
128 bit encryption
Yes
256 bit encryption
Yes

Yes
No
No
Yes
LDAP Only
No
Yes
No
No
No
Yes/No
Yes
No
No
No
No
No
No
No
No
No
No (can use LDAP)
No
Yes
Yes
No
Yes
No
No
Yes
No

Product 3