The Role Of Knowledge Management In

Knowledge Creation Among The Faculty Of

Higher Educational Institutions
Dear Prospective Participant
(This survey forms a part of Mphilresearch project that aims to investigate
1) Knowledge management practices within Higher Education institutions in the
Pakistan,
2) What the contributing factors are, that hinders or promotes the implementation
of knowledge
management and its success,
3) Whether there is a common approach towards this new management tool called
Knowledge
management within the context of Higher Education, and
4) Whether knowledge management is used as a management tool for Knowledge
Creation.)

SECTION- A
NAME:
INSTITUTION:

PERSONAL DETAILS
_____________________
_____________________

AGE:

_____________________

EXPERIENCE:

_____________________

QUALIFICATION: ______________________
SCALE:
1: AGREE , 2: STRONGLY AGREE ,3:MODERATE ,4:DISAGREE ,
5STRONGLY DISAGREE

There are various definitions for the term Knowledge Management. Two very broad
definitions are listed below.
1. Knowledge management is about connecting people to people and people to
information to create competitive advantage (referenced in Servan 2002)
2. Knowledge management is the systematic process of identifying, capturing
and transferring information and knowledge people can use to create,
compete, and improve ( referenced in Servan, 2002)

Section-B
NO
.

QUESTIONS

DEFINITIONS
STRONG
LY
AGREE

AGR
EE

MODER
ATE

DISAGR
EE

STRONG
LY
DISAGR

EE

1
2
3
4

6
7
8
9
10
11

Has your organization adopted a

particular definition for Knowledge
Management?
Are the tacit knowledge and explicit
knowledge are the best terms in your
organisation to denotes the knowledge
Does your organisation have a
Knowledge Management strategy or
plan?
Are there any local Knowledge
Management plans or strategies in
departments or areas of the
Administration?
At your institution is there a primary
coordination point or role for Knowledge
Management
strategy implementation?
Does your organisation use any
standards to achieve the KM objectives?
Is your institution involved with any KM
projects regionally or nationally?
While knowledge management in your
institution facilitates knowledge
creation?
The institution encourages experienced
staff to transfer their knowledge to new
or less experienced workers.
Networks of common interests or the
idea of communities of practice is
encouraged by the institution.

In your institution staff share

knowledge or information by
regularly updating databases of good
work practices, lessons learned,
or listings of experts

SECTION- C

2
1

2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
2

KNOWLEDGE CREATION

N
O.

QUESTIONS

12

While Group encouragement approach

is using to encourage knowledge
management within your institution?

STRON
GLY
AGREE

AGR
EE

MODER
ATE

3
2

DISAG
REE

STRON
GLY
DISAGR
EE
5

13
14
15
16
17

18

Does the administration of your

institution using the different projects
for knowledge management?
Does your institution have an
Institutional Research unit for
knowledge management?
Has your institution ever undertaken
any form of knowledge management
audit?
While different multimedia and other
projects use in your institution for
knowledge management?
Would you consider your institution to
have the
correct culture to utilize KM
principles ?
while internal factors or agendas
influenced the emergence of
knowledge management in your
Institution?

2
1
2
1
2
1
2
1
2
1
2

19

1
2

20

Does your principal or head

encourage you to share knowledge
?

SECTION-D:
NO
.

1
2

KNOWLEDGE SHARING

QUESTIONS

21

STRONG
LY
AGREE

AGR
EE

MODERA
TE

DISAGR
EE

STRONG
LY
DISAGR
EE
5

2
22
23
24

25

The institution encourages experienced

staff to transfer their knowledge to
new or less experienced workers.
Networks of common interests or the
idea of communities of practice is
encouraged by the institution.
In your institution staff share
knowledge or information by regularly
updating databases of good work
practices, lessons learned, or listings of
experts.
In your institution staff share
knowledge or information by preparing
written documentation such as lessons

1
2
1
2
1
2

1
2

learned, training manuals, good work

practices, articles for publication etc
(organizational memory)

SETIOCN-E

REASONS FOR USING KNOWLEDGE MANAGEMENT PRACTICES

IN YOUR INSTITUTION

NO
.

QUESTIONS

26

To promote creation of knowledge

among all educational institutions.
To improve the competitive advantage
of your institution.
To help integrate knowledge within
your institution.
To improve the capture and use of
knowledge from sources outside your
institution.
To improve sharing and transfer of
knowledge with external stakeholders.
To increase efficiency by using
knowledge to improve student
processes.
To protect the institution from loss of
knowledge due to staff departures.
To training staff to meet strategic
objectives of theOrganization.
To increase staff acceptance of
innovations.
To identify and protect strategic
knowledge present in your institution.

27
28
29
30
31
32
33
34
35

SECTION-F

STRONG
LY
AGREE
1

MODERA
TE

DISAGR
EE

STRONG
LY
DISAGR
EE
5

2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2

COMPETITIVE ADVANTAGE

NO
.

QUESTIONS

36

Does your institution have a unit that is

dedicated to market research - looking
at
CompetingHE institutions?
In your opinion, does your institution
use

37

AGR
EE

STRONG
LY
AGREE

AGR
EE

MODERA
TE

DISAGR
EE

STRONG
LY
DISAGR
EE
5

2
1
2

38
39
40

41

knowledge management principles as

a
Management tool to enhance its
competitive advantage?
Would you consider your institution to
be a
learning organization?
Would you consider your institution to
have the correct culture to utilize KM
principles for competitive advantage?
Do you think that HE institutions
generally are not as competitive as
businesses and hence, do not need to
compete for students?
Do you believe that an organisation
can utilize its internal and external
information and knowledge to gain a
competitive advantage?

2
1
2
1
2
1
2

Thank you very much for your time and your willingness to participate in this
survey. Your input
will be of enormous benefit to the research.
Sincerely,
SaimaAnjum
(Hailey College Of Commerce Punjab University Lahore)