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Questionnaire for English Course Design for Hotel Receptionist

Name:

____________________________________

Age:

____ years old

Job Position: ____________________________________

Sex:

Male/Female

Department:

____________________________________

Hobbies:

____________________________________

Instruction: Please answer the questionnaire by checking in the relevant box. Example:
1. What is your highest educational level:
SPM

Diploma

STPM/STAM

Degree

*For Diploma & Degree please state the course title: _________________
2. Have you taken any English courses for hotel receptionist before?
YES

NO

*If yes please state when you joined the course: _________________
3. How long have you been working as a hotel receptionist?
Less than 1 year

1 to 2 years

2 to 3 years

More than 3 years

4. On the scale 1 to 5, please indicate the importance level for each skill to your job
(1= least important to 5 = most important):
Skills

Importance

Listening:

Speaking:

Reading:

Writing:

5. On the scale of 1 to 4, please put the number 1 to 4 on how often you use for each skill in
your daily job-routine (1 = occasionally, 2 = sometimes, 3 = frequently, 4 = always):

Skills

Frequency

Listening:
Speaking:
Reading:
Writing:
6. What is your English skill level? Please circle the appropriate level:
Skills

Level

Listening:

Beginner

Intermediate Advanced

Speaking:

Beginner

Intermediate Advanced

Reading:

Beginner

Intermediate Advanced

Writing:

Beginner

Intermediate Advanced

7. Below is the list of hotel receptionist job tasks, on the scale of 1 to 5 (see the key
indicators) please identify how good are you in handling the job task:
*Key indicator:
1 = I try but Im not very good
2 = I can do it but I make a lot of mistakes
3 = Im OK at doing this but I make a few mistakes
4 = Im quite good at doing this I dont make many mistakes
5 = Im very good at doing this I hardly make any mistakes
Job Tasks

How good am I?

Welcoming & greeting guests

Checking-in

Checking-out

Taking room reservation via walk-in

Taking room reservation via phone

Explaining room rate

Explaining about the hotel

Explaining hotels facilities

Explaining on key drop

Explaining on rooms facilities

Taking payment

Giving directions

Giving information on touristic spots

Handling complaints & reports

Describing menu

Bidding farewell

11. Check one box in each item that best describes you.
Totally

Totally

Agree

Agree

Neutral

Disagree

Disagree

1. I dont mind if people laugh at me when I speak


English.
2. I like to try using new words although Im not
completely sure of them.
3. I feel very confident to learn English successfully.

4. Im personally motivated to learn English.

5. I really enjoy working with other people in groups.

6. I like to understand general idea of what I read and


listen
7. I learn English one step at a time.

8. I speak English spontaneously.

9. I am not afraid to make mistake in learning English.

10. I also learn English outside of the classroom.

12. Do you have any comments? If any please state:


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