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Hagemann
(E) nhagemann56@gmail.com
Education:
DePaul Universtiy, Chicago, IL
BA-Pending, Organizational Communication
Waubonsee Community College, Sugar Grove, IL
AS, Business Administration
Relevant Experience:
Domus Real Estate Group
Leasing Consultant, Chicago, IL
May 2014-Present
May 2013-Present
Promote events, activities, and trips through social media platforms including Facebook, Twitter and
Instagram
Maintain corporate policies and report back to general management
Have full knowledge of multiple menus, be able to adjust items based on common allergies
Follow City of Chicago Liquor Control Commission standards when preparing all alcoholic beverages
Server/Bartender
February 2010-August 2014
Adequately setup and take down bar and restaurant based on brand standards
Learn names of regular guests, service providers, and delivery teams
Prepare and serve drinks based on exact recipes and service qualities
Exhibit a strong sense of urgency at all times to maintain service pace
Ensure all guests have a personalized, hospitable experience
Knowledgably inform guests of specialty menu items and drinks
Answer phone within 3 rings and process all carryout orders
Maintain cash bank and follow money handling procedures
Know and follow all local, state, federal and company policies in relation to alcohol service
Maintain a clean and safe work environment for staff and guests
Proactively communicate positive and negative feedback to appropriate managers
Hostess
May 2008-February 2010
Greet every guest and seat according to individual needs
Efficiently maintain waitlist and each call ahead party
Promptly communicate guest concerns and needs to management
Monitor dining room occurrences to ensure cleanliness and customer satisfaction
Bid farewell to each guest and extrapolate feedback in a friendly manner
Maintain clean host stand, foyer, waiting area, bathrooms, and customer hallways
Assist wait staff with side work and section cleanliness as business dictates
Perform shift change quickly and accurately to allow success for relief staff
Skills:
Microsoft Office (Word, Access, Outlook, PowerPoint, Excel), Abode Acrobat, Aloha POS, Real Estate
Marketing Platforms including Craigslist, Padmapper, Zumper, HotPads, Postlets, RentLinx and Trulia