SARAH MUSSELMAN

28 58 Place • Long Beach, California 90803

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562-230-8892 • sspoldbrt@yahoo.com

Customer-focused professional with a broad base of experience that includes domestic/international relocation,
customer service, logistics and operational management. Consistently contribute ideas and strategies for
increasing sales while reducing operational costs. Accomplished in all aspects of customer relationship
management, from presenting services for potential customers to providing daily communication to resolving
problems. Drive a culture of excellence organization-wide through example-based leadership and skill-
development programs. Areas of expertise include:

Domestic & International Logistics • Customer Service • Business Development • Shipping & Receiving
Key Account Management • Financial Management • Inventory Control • Project Management
Team Leadership • Training & Development • Daily Scheduling • Customs Processing

PROFESSIONAL EXPERIENCE

O’NEIL RELOCATION • Garden Grove, California • 2008

Logistics Coordinator
Supervised daily logistics operations for key customers, coordinating with dispatch to track and coordinate receipt
of all shipments. Monitored quality control on outbound shipments and managed return of damaged products.
Regularly reviewed inventory count to provide updates for customers and management.
• Enhanced customer satisfaction by accurately tracking inventory and maintaining quality control.

INTERCONEX, INC. • Cypress, California • 2007-2008

Global Move Specialist
Oversaw all aspects of account management for Fortune 500 accounts in the Los Angeles office, coordinating
door-to-door international and domestic relocation. Tracked daily shipments into and out of the United States,
including organizing customs clearance for overseas customers. Managed daily correspondence on shipment
status, focusing on customer satisfaction and process efficiency.
• Trusted by senior management to function well above authority, assisting with daily operational management
and accounting functions.

DELANEY MOVING & STORAGE / UNITED VAN LINE / GO MINIS • Syracuse, New York • 2005-2007
Move Coordinator / GO MINIS Manager
Provided senior-level leadership for all aspects of Go Minis daily operations, serving as the main point of contact
with ownership and guiding entire financial function. Rated accounts for credit potential and regularly audited
client files for compliance. Coordinated all COD and national account relocations for key clients. Developed
contracts, invoicing, daily schedules and financial records.
• Grew Go Minis business from startup to $3,000 in monthly sales.

SUDDATH RELOCATION / UNITED VAN LINES • Suffern, New York • 2004-2005

Customer Service Manager
Led customer service efforts for 5 national accounts, overseeing entire relationship to ensure satisfaction, larger
contracts and repeat business. Key contributor of ideas/strategies in monthly departmental meetings. Supervised
5 customer service employees and provided training for all new employees. Contributed to trade show marketing.
• Consistently increased sales by 20% monthly, including securing 3 international accounts.

AUTO RELOCATION PLUS • Irvine, California • 2000-2004

Operation Supervisor
Supervised the entire relocation department while simultaneously managing 2 of the company’s largest accounts.
Coordinated the daily dispatch, updated clients on move status and processed all claims. Supported sales efforts
by traveling to potential clients, presenting services and negotiating contracts. Reported weekly to president.
• Directed all aspects of large moves for more than 1,200 projects annually.