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OurCustomers
AtRiversideRefractories,wemeettheneedsofallrefractoryusers.Muchofourexperiencehasbeendevotedtomeetingneedsoftheironandsteel
industries,butwerealsoactiveinothermarketsincludingnonferrousmetals,pulpandpaper,powergeneration,cement,andpetrochemicals.Everyday,
weresearchingforinnovativesolutionstonewproblemsinavarietyofmarkets.Weprovidecustomerswithabroadrangeofsuperiorrefractoryproducts
throughaninternationalnetworkofdistributionfacilities.
OurValues
RiversideRefractorieshasearnedastrongreputationforinnovation,serviceandquality,whichstemsfromourongoingcommitmenttoexceptionalwork
andunbeatableservice.Thecharacteristicsthatsetusapartinclude:
Creativity:AtRiversideRefractories,wehavethevisiontofullygraspyourproblemandtheimaginationtoconceiveinnovativeideastosolveit.
Technology:Wehavethecapabilitytoactuallydevelopourcreativeideasintorealistic,practicalsolutions.
Qualitycontrol:OurhighlyinnovativeStatisticalProcessControlprogramemphasizesqualitycontrolateveryphaseoftheproductionprocess.
Researchanddevelopment:Asindustryleadersinnewproductdevelopment,ourresearchersareconstantlycreatingsolutionsforeverchanging
problemsandcustomizingproductstomeetclientsspecificneeds.
Flexibility:AtRiversideRefractories,wevebuiltourbusinessbyadaptingeasilyandrespondingtoeverycustomersneedsinatimelymanner.We
prideourselvesonbeingleanandefficientyouworkwiththerightpersonfromtheverybeginning,andtherearentanyofthedelaysorsetbacks
thatcomefromdealingwithseverallayersofauthority.
Quality
Inthelaterpartof1995,RiversideRefractoriesrealizedaneedforISO9002certification.OurPellCityfacilitywasauditedinDecemberof1996andreceived
issuanceinJanuary1997.RiversidesNanticokefacilitywasawardedtheircertificateofregistrationbycomplyingwiththerequirementsofISO9002in
November1997.Weareproudofouraccomplishmentandwerecognizetheneedforcontinuousimprovement.
Product Lines
PaulStaples TechnicalSales&Services
Phone:(905)5202440Fax:(905)9309843
PStaples@RiversideRefractories.com
www.RiversideRefractories.com
CORPORATE HEADQUARTERS
201 Truss Ferry Road
Pell City, AL 35128
Phone: (205) 338-3366
Fax: (205) 338-7456
CANADIAN OPERATIONS
16 Hawk Street,
Nanticoke, ON NOA 1LO
Phone: (519) 587-4567
Fax: (519) 587-4569
USA SALES
1950 North Griffith Blvd., Unit D
Griffith, IN 46319
Phone: (219) 923-5875
Fax: (219) 923-6780
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