REFERENCE NUMBER:

CT3186/2013

TENDER FOR THE ROAD USERS AND ROAD

OPERATORS SATISFACTION SURVEY FOR SECTIONS
UPGRADED ON THE TEN-T ROAD NETWORK IN MALTA
& GOZO
Date Published:

20 May 2014

Deadline for Submission:

1 July 2014

at 09:30am CEST

Tender Opening:

1 July 2014

At 10:00am CEST

Participation is free of charge

Operational Programmes for Malta
Cohesion Policy 2007-2013
Investing in your future
This Tender is being considered for European Union part-financing
Operational Programme I Cohesion Policy 2007-2013
Investing in Competitiveness for a Better Quality of Life
Cohesion Fund
IMPORTANT:

No Bid Bond is requested for this tender

IMPORTANT
Clarifications shall be uploaded and will be available to view/download from www.etenders.gov.mt

This

e-tender does not require print-outs from this document. Please consider your environmental
responsibility before printing.

Department of Contracts
Notre Dame Ravelin, Floriana FRN 1600, Malta. Tel: (356) 21220212. Fax: (356) 21247681 Email: info.contracts@gov.mt

IMPORTANT NOTE

Submission of e-tenders
If a tender needs to be submitted by an MFSA-registered organisation and other
Economic Operators who qualify as per Terms of Use of the ePPS, users need to log into
the ePPS with the organisation eID.
EPPS users holding a sole trader account are kindly reminded that their account can only
be used to submit tenders under their sole traders name and not on behalf of any other
organisation.
In case a tender needs to be submitted by a Joint Venture/Consortium, an account needs
to be created through the ePPS for the Joint Venture/Consortium and only this account
must be used to submit the tender.
In the case where a person requires to submit a tender on behalf of an entity, which may
be an organisation or Joint Venture/Consortium, the submission must be performed
through the account of the entity. The latter must assign the person an account to
perform the submission on its behalf, if the person is not already assigned. The entity
will be considered as the economic operator submitting the tender.
Economic Operators are reminded that Account registration for Sole Traders and Joint
Ventures/Consortia is directly through the ePPS at www.etenders.gov.mt while MFSAregistered organisations and other Economic Operators who qualify as per Terms of Use
of the ePPS must register through the MyGov website at www.mygov.mt.
Prospective Bidders are reminded to follow the above instructions and other instructions
in the Terms of Use of the e-procurement system and the Manual for Economic Operators
available under the Help tab of the epps homepage.
The Department of Contracts reserves the right to disqualify Economic Operators who do
not abide by the above instructions.

Page 2

Table of Contents
Table of Contents ...........................................................................................3
SECTION 1 INSTRUCTIONS TO TENDERERS ............................................................5
1. General Instructions ................................................................................... 5
2. Timetable ............................................................................................... 5
3. Lots ...................................................................................................... 6
4. Variant Solutions ....................................................................................... 6
5. Financing ................................................................................................ 6
6. Clarification Meeting/Site Visit/Workshop ......................................................... 6
7. Selection and Award Requirements ................................................................. 6
8. Tender Guarantee (Bid Bond) ........................................................................ 8
9. Criteria for Award...................................................................................... 8
SECTION 2 EXTRACTS FROM THE PUBLIC PROCUREMENT REGULATIONS .......................9
Right of Recourse - Regulation 21 of the Public Procurement Regulations ....................... 9
SECTION 3 SPECIAL CONDITIONS ..................................................................... 11
Article
Article
Article
Article
Article
Article
Article
Article
Article
Article
Article
Article
Article
Article
Article
Article

2: Notices and Written Communications .......................................................................... 11

5: Supply of Information .............................................................................................. 11
6: Assistance with Local Regulations ............................................................................... 11
7: Obligations of the Contractor .................................................................................... 11
13: Medical, Insurance and Security Arrangements ............................................................. 11
14: Intellectual and Industrial Property Rights ................................................................... 11
15: Scope of the Services............................................................................................. 11
16: Personnel and Equipment ....................................................................................... 11
18: Execution of the Contract ....................................................................................... 12
19: Delays in Execution ............................................................................................... 12
20: Amendment of the Contract .................................................................................... 12
24: Interim and Final Progress Reports ............................................................................ 12
26: Payments and Interest on Late Payment ..................................................................... 12
27: Pre-Financing Guarantee ........................................................................................ 12
28: Audit Certificate .................................................................................................. 12
39: Further Additional Clauses ...................................................................................... 13

SECTION 4 TERMS OF REFERENCE ..................................................................... 14

1. Background Information............................................................................. 14
1.1
1.3
1.4
1.5
1.6

- Beneficiary Country ...................................................................................................... 14

- Contracting Authority ................................................................................................... 14
- Relevant Country Background .......................................................................................... 14
- Current State of Affairs in the Relevant Sector ..................................................................... 14
- Related Programmes and Donor Activities ........................................................................... 15

2. Contract Objectives and Expected Results ....................................................... 15

2.1 - Overall Objectives ....................................................................................................... 15
2.2 - Specific Objectives....................................................................................................... 15
2.3 - Results to be Achieved by the Consultant ........................................................................... 15

3. Assumptions and Risks ............................................................................... 15

3.1 - Assumptions Underlying the Project Intervention .................................................................. 15
3.2 Risks ........................................................................................................................ 15

4. Scope of the Work ................................................................................... 16

4.1 General..................................................................................................................... 16
4.2 - Specific Activities ........................................................................................................ 16
4.3 - Project Management ..................................................................................................... 18
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5. Logistics and Timing ................................................................................. 18

5.1 Location .................................................................................................................... 18
5.2 - Commencement Date & Period of Execution ........................................................................ 18

6. Requirements ......................................................................................... 19
6.1 Personnel .................................................................................................................. 19
6.3 - Facilities to be provided by the Consultant ......................................................................... 19
6.4 Equipment ................................................................................................................. 19

7. Reports ................................................................................................ 20
7.1 - Submission & approval of progress reports .......................................................................... 20

8. Monitoring and Evaluation .......................................................................... 20

8.1 - Definition of Indicators .................................................................................................. 20
8.2 - Special Requirements ................................................................................................... 20

DRAWINGS .................................................................................................. 21
List of drawings attached .............................................................................. 21
List of design documents available ................................................................... 21
SECTION 5 SUPPLEMENTARY DOCUMENTATION ................................................... 22
5.1 Draft Contract Form .............................................................................. 22
5.2 Glossary ............................................................................................ 22
5.3 Specimen Performance Guarantee ............................................................. 22
5.7 General Conditions of Contract ................................................................. 22
~~~~~~~~~~~~~~~

Page 4

SECTION 1 INSTRUCTIONS TO TENDERERS

1. General Instructions
1.1

In submitting a tender1, the tenderer accepts in full and in its entirety, the content of this tender
document,
including
subsequent
Clarifications
issued
by
the
Central
Government
Authority/Contracting Authority (CGA/CA), whatever his own corresponding conditions may be, which
he hereby waives. Tenderers are expected to examine carefully and comply with all instructions,
forms, contract provisions and specifications contained in this tender document. These Instructions
to Tenderers complement the General Rules Governing Tenders version 1.8 dated 8 April 2014
(available from www.etenders.gov.mt under Resources).
No account can be taken of any reservation in the tender as regards the tender document; any
disagreement, contradiction, alteration or deviation shall lead to the tender offer not being
considered any further.
Prospective tenderers must submit their response to this tender online, at www.etenders.gov.mt, by
completing the prescribed tender response format using the Tender Preparation Tool (TPT) provided
by the System. Please note that the TPT was recently updated. This means that anyone who has
downloaded the TPT in the past will need to download this tool again. If this is not done, the tender
package, created using the old version of the tool, will not be accepted by the etenders portal.
Therefore, to avoid the inconvenience of having the tender package rejected, please make sure that
you fill in the tender structure using the latest version which can be downloaded from the
http://www.etenders.gov.mt portal. In case of any discrepancy between the requirements contained
in this document and those in the tender response format, the latter shall prevail.
Prospective tenderers take full responsibility to submit their electronic tender response (offer) well
before the tender submission deadline in order to avoid last minute upload restrictions. Tender
offers must be fully uploaded / accepted by the ePPS prior to the deadline for submission of offers,
that is, tenders in transit upon tender submission deadline will be rejected.

1.2

This is a call for tenders for the provision of professional services in carrying out a Road User and
Operators Satisfaction Survey for sections that have been upgraded on the Ten-T road network in Malta
and Gozo re:

Project
Project
Project
Project
Project
Project

1
2
3
4
5
6

Reconstruction and widening of Council of Europe and Garibaldi, Luqa

Reconstruction of Sea Passenger Terminal Access
Reconstruction of Marfa Road, Mellieha
Reconstruction of Mgarr Road, Ghajnsielem, Gozo
Reconstruction and Upgrading of Mellieha Bypass, Mellieha
Construction of an underpass from 13th December Avenue to Menqa Roundabout, Marsa

1.3

This is a global price contract.

1.4

This call for tenders is being issued under an open procedure.

2. Timetable
DATE
Workshop

TIME*

As per Article 6.2 below

Deadline for request for any additional information from

the Contracting Authority
Clarifications to be sent either:

Online from www.etenders.gov.mt

16 June 2014

23:45

Last date on which additional information are issued by

the Contracting Authority

25 June 2014

23:45

Unless otherwise indicated, a tender offer above 100MB will not be accepted by the system (ePPS)

Page 5

Deadline for submission of tenders

(unless otherwise modified in terms of Clause 10.1 of the
General Rules Governing Tendering)

Tender Opening Session

(unless otherwise modified in terms of Clause 10.1 of the
General Rules Governing Tendering)

1 July 2014

09:30

1 July 2014

10:00

* All times Central European summer Time (CEST)

3. Lots
3.1

This tender is not divided into lots, and tenders must be for the whole of quantities indicated. Tenders
will not be accepted for incomplete quantities.

4. Variant Solutions
4.1

No variant solutions will be accepted. Tenderers must submit a tender in accordance with the
requirements of the tender document.

5. Financing
5.1

The project is being considered for co-financed by the European Union/Government of Malta, in
accordance with the rules of the Cohesion Fund programme.

6. Clarification Meeting/Site Visit/Workshop

6.1

No clarification meeting is planned.

6.2

Prospective tenderers may register to attend a workshop that will be organised in collaboration with the
Centre for Development, Research and Training at San Salvatore Bastion, Sa Maison Road, Floriana
FRN1610. During this workshop, prospective tenderers will be given the opportunity to familiarise
themselves with the new electronic tendering procedure.
Prospective tenderers are to register themselves to attend this workshop by sending an email on
etenders@gov.mt with the name, surname, role within the organisation, and contact details (telephone
and email address) of the nominated person by not later than one day before the convening of the same
workshop. Only one person will be allowed to participate for each prospective tenderer.

7. Selection and Award Requirements

7.1

In order to be considered eligible for the award of the contract, tenderers must provide evidence that they
meet or exceed certain minimum criteria described hereunder.
(A) Eligibility Criteria
(i)

No Bid Bond is not required.(Note 1)

(ii)

Declare agreement, conformity and compliance with the General Rules Governing Tendering
Version 1.8 dated 8 April 2014 in the Tender Response Format
(available from
www.etenders.gov.mt)

(iii)

Declare agreement, conformity and compliance with the provisions of the Tenders Declaration
in Tender Response Format.

(iv)

1. Declare agreement, conformity and compliance with the provisions of the Statement on
Conditions of Employment in Tender Response Format. Please also attach the minimum hourly
workers costs involving the provision of the employees services. (Note 2)
2.
Power of Attorney (if applicable) (Note 2)

(v)
(vi)

Data on Joint Venture/Consortium (if applicable)

(Note 2)

(B) Selection Criteria

Financial and Economic Standing
Page 6

(i)
No evidence of financial and economic standing is required.
Proof of Technical Capacity
(ii)
Meet the following minimum requirements
(1)

Provide data concerning subcontractors and the percentage of works to be subcontracted as per
Form marked Sub-contracting to be submitted online through the prescribed Tender Response
Format and by using the Tender Preparation Tool provided. (Note 3)
The maximum amount of sub-contracting must not exceed [40%] of the total contract value.
The main contractor must have the ability to carry out at least [60%] of the contract works by his
own means.

(2)

A list of the key experts and other staff proposed for the execution of the
contract as per Form marked Key Experts.
Key expert 1: Team Leader Social Scientist
Qualifications and skills
-

Relevant Postgraduate University Degree (MQF 7) in Social Sciences

Excellent communication skills in English with a minimum
qualification equivalent to MQF3 .

Key expert 2: Statistician

Qualifications
Relevant Postgraduate University Degree in Statistics.(MQF 7)

Key expert 3: Transport Consultant

Qualifications: Relevant Postgraduate University Degree in transport
sciences.(MQF 7)

Public officers and employees of government agencies and government

entities of the beneficiary country cannot be recruited as experts.
The Evaluation Committee reserves the right to request the tenderers to
substantiate their claims in respect to the staff proposed by requesting CVs
of key staff and signed Declarations of Exclusivity and Availability during
the evaluation stage.
(C) Technical Specifications
(i)
(ii)

Tenderers Technical Offer in response to specifications to be submitted online

through the prescribed Tender Response Format and by using the Tender
Preparation Tool provided. (Note 3)
Quality Assurance form to be submitted online through the prescribed Tender
Response Format and by using the Tender Preparation Tool provided. (Note 3)

(D) Financial Offer

(i)

A financial offer calculated on a basis of Delivered Duty Paid (DDP)2000 for the
services tendered as per Tender Response Format. (Note 3)
Page 7

(ii)

A filled-in Financial Bid Form (as per document available to download online from
www.etenders.gov.mt) as per Tender Response Format. (Note 3)

Notes to Clause 7.1:

1. Tenderers will be requested to clarify/rectify, within five working days from
notification, the tender guarantee only in the following two circumstances: either
incorrect validity date, and/or incorrect value.
2. Tenderers will be requested to either clarify/rectify any incorrect and/or incomplete
documentation, and/or submit any missing documents within five working days from
notification.
3. No rectification shall be allowed. Only clarifications on the submitted information
may be requested.

8. Tender Guarantee (Bid Bond)

8.1

No tender guarantee (bid bond) is required.

9. Criteria for Award

9.1

The sole award criterion will be the price. The contract will be awarded to the cheapest
priced tender satisfying the administrative and technical criteria.

Page 8

SECTION 2 EXTRACTS FROM THE PUBLIC PROCUREMENT REGULATIONS

Right of Recourse - Regulation 21 of the Public Procurement Regulations
The procedure for the submission of appeals in the tender offer is stipulated in Part II of the Public Procurement
Regulations (Legal Notice 296/2010), reproduced hereunder for ease of reference.
1)
Where the estimated value of the public contract exceeds twelve thousand euro (12,000) and is issued by
an authority listed in Schedule 1, any tenderer or candidate concerned shall have a right to make a complaint to
the Review Board in accordance with this regulation.
2)
(a)
The contracting authority shall be obliged to issue a notice and affix an advertisement, in a
prominent place at its premises, indicating the awarded public contract, the financial aspect of the award and the
name of the successful tenderer. The contracting authority shall, by electronic means or by fax, inform the
tenderer or candidate concerned of the publication of the award. The contracting authority shall be precluded
from concluding the contract during the period allowed for the submission of appeals.
(b)

The award process shall be completely suspended if an appeal is eventually submitted.

3)
Any tenderer or candidate concerned who is aggrieved by the award indicated by the contract authority
may, within five working days from the publication of the notice, file a letter of objection, together with a deposit,
with the contracting authority, clearly setting forth any reason for his complaint. The deposit to be paid in respect
of tenders valued at less than forty-seven thousand euro 47,000) shall be four hundred euro (400), while those
between forty-seven thousand euro (47,000) and one hundred and twenty thousand euro (120,000) shall be 0.5%
of the estimated value of the tender, with a minimum deposit of four hundred euro (400). The letter by the
complaining tenderer shall be affixed on the notice board of the contracting authority and shall be brought to the
attention of the recommended tenderer.
4)
After the expiry of the period allowed for the submission of a complaint, the contracting authority shall
deliver the letter of complaint, the deposit receipt and all documents relating to the public contract in question to
the Review Board who shall examine the matter in a fair and equitable manner. In its deliberation the Review
Board shall have the authority to obtain, in any manner it deems appropriate, any other information not already
provided by the contracting authority. The Review Board shall determine the complaint by upholding or rejecting
it. The written decision of the Review Board shall be affixed on the notice board of the contracting authority and
copies thereof shall be forwarded to the Director of Contracts and all the parties involved.
5)
(a)
Any tenderer or candidate who feels aggrieved by a decision taken by the Review Board may appeal
to the Court of Appeal (Superior Jurisdiction) as constituted in accordance with article 41(1) of the Code of
Organization and Civil Procedure by means of an application filed in the registry of that court within twenty
calendar days from the decision on which that decision has been made public.
(b)
A copy of the appeal application shall be served on the Contracting Authority and on the
recommended tenderer, if any, who may file a written reply within twenty days from the date of service.
(c)
The Court of Appeal shall set down the cause for hearing at an early date, in no case later than two
months from the date on which the appeal is brought before it and shall cause notice of such date to be given to
the parties who, on their part, shall assume the responsibility to visit the court registry and be aware of the latest
information regarding the appointment for the hearing of the case.
(d)
After appointing the application for hearing, and after listening to the oral submissions made by all
parties, the Court shall decide the application on its merits, within the shortest time possible but not any later
than four months from the day when the appeal had been filed and the parties have been duly notified. Pending
the decision of the Court, the process of the call for tenders shall be suspended.
6)
Tender documents issued in terms of this Part shall include a clause informing tenderers that the award of
the contract is subject to the right of recourse as provided for in this regulation, a copy of which should be
reproduced in the documents.

Page 9

7)
The Minister shall have the authority by order to extend the provisions of this regulation in order that
recourse as provided in this regulation be made available also by authorities listed in Schedule 3 and to prescribe
the procedure by which such recourse is to be granted.

Page 10

SECTION 3 SPECIAL CONDITIONS

These conditions amplify and supplement, if necessary, the General Conditions governing the contract.
Unless the Special Conditions provide otherwise, those General Conditions remain fully applicable. The
numbering of the Articles of the Special Conditions is not consecutive but follows the numbering of the
Articles of the General Conditions. Other Special Conditions should be indicated afterwards.

Article 2: Notices and Written Communications

2.2

During Contracts stage written communication should be sent to the Roads and Infrastructure
Directorate (RID), Triq Agius De Soldanis, St. Venera SVR 1910, attention Project Leader CF 117
The parties shall agree before signing of the contract about the method of communication to the
used throughout the project

Article 5: Supply of Information

5.1

Further to the provisions of the General Conditions, the contractor shall be provided with a list of
road transport operators, a copy of the road user and road operator satisfaction survey templates
utilised at the pre-construction stage and a copy of the final report on the road user and road
operator surveys undertaken at pre-construction stage.

Article 6: Assistance with Local Regulations

6.1

The Contracting Authority shall provide assistance to the Contractor on his request by obtaining
copies of the Laws of the Malta which are relevant to the Contract but are not readily available.

Article 7: Obligations of the Contractor

7.8

The Contractor shall, within 15 calendar days of receipt of the contract, submit a guarantee for the
full and proper performance of the contract to the Contracting Authority. The
amount of the guarantee shall be equivalent to 10% of the amount of the contract price, including
any amounts stipulated in addenda to the contract.
The performance guarantee shall be in the format given in Section 5 and shall be provided in the
form of a bank guarantee. It shall be issued by a bank in accordance with the eligibility criteria
applicable for the award of the contract.
The performance guarantee shall be released within 30 days from the date of issue of last payment.

Article 13: Medical, Insurance and Security Arrangements

13.3

As per General Conditions.

Article 14: Intellectual and Industrial Property Rights

14.3

Transport Malta shall retain full and sole ownership rights on the Road Users and Road Operators
Satisfaction Survey.

Article 15: Scope of the Services

15.1

The scope of the services is defined in Section 4 (Terms of Reference)

Article 16: Personnel and Equipment

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16.3

As per General Conditions.

Article 18: Execution of the Contract

18.1

The execution of this contract will commence within two weeks from the last date of signing of
contract.

18.2

The execution period of this tender is eight (8) weeks which commences within two weeks from
date of last signature of the contract.
.

Article 19: Delays in Execution

19.2

The contractor shall be liable to a deduction of a sum equivalent to 50 per calendar day for any
delay. The maximum amount of damages shall not exceed 15% of the contract value, pursuant to
which the contracting authority will have the right to invoke the clauses relating to the termination
of the contract and subsequent penalties.

Article 20: Amendment of the Contract

20.2

As per General Conditions.

Article 24: Interim and Final Progress Reports

24.1

Reference to be made to Volume 4 Terms of Reference, Article 7: Reporting Requirements

Article 26: Payments and Interest on Late Payment

26.1

This is a global-price contract.

The payment of the contract price will be made upon completion of each task listed in the schedule
below and written approval from the Project Coordinator as follows;
a. The Contractor shall give a notice in writing to the Contracting Authority that the contract
works for each of the tasks listed in the schedule below have been completed and submit a
valid invoice.
b. The Project Coordinator shall recommend approval for payment to the Contracting
Authority.
Task No.
1.
2.
3.
4.

26.2

Description
1 Upon approval of Inception Report
Road Operators Satisfaction Survey for all
Projects
Road User Satisfaction Survey for all Projects
1 Upon approval of Final Report
TOTAL

Percentage Payment
20%
30%
30%
20%
100%

The maximum period in which payments are to be effected is 60 days from the approval of the
works as per clause 26.1, failing which the provisions of the Late Payments Directive will come into
effect (30 days as per General Conditions).

Article 27: Pre-Financing Guarantee

27.2

Not applicable.

Article 28: Audit Certificate

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28.4

Not applicable.

Article 39: Further Additional Clauses

Add other clauses deemed relevant.

Page 13

SECTION 4 TERMS OF REFERENCE

Note:
Where in this tender document a standard is quoted, it is to be understood that the
Contracting Authority will accept equivalent standards. However, it will be the
responsibility of the respective bidders to prove that the standards they quoted are
equivalent to the standards requested by the Contracting Authority.
1. Background Information

1.1 - Beneficiary Country

Malta

1.3 - Contracting Authority

Transport Malta

1.4 - Relevant Country Background

The Maltese Islands are located 93km south of Sicily (Italy) and 290km from the north coast of
Africa. The country, being a small island state, has an economy which is highly dependent on
external transportation links by sea and air and, in the absence of rail and waterway networks, on
internal connections by road. During the late 1980s and early 1990s, the Maltese economy grew
and expanded in both the manufacturing and services sectors. This growth resulted in substantial
increases in the volumes of internal and international passenger and goods traffic. In turn, this
expansion exerted considerable pressure on the islands internal road-based transportation network
and infrastructures.

1.5 - Current State of Affairs in the Relevant Sector

The total length of the road network in the Maltese Islands is 2254 km comprising 185 km of Arterial
and Distributor Roads, 134 km of rural and urban roads with a linking function and 920km of urban
roads.
In 1996 the Roads Department commissioned the services of Deutsche Gesellschaft fr Technische
Zusammenarbeit GmbH (GTZ) of Germany to prepare a Master Plan for Roads in Malta and Gozo.
This plan, completed in 2000, proposed five phases for the upgrade of the existing arterial and
distributor road network in Malta and Gozo. Road works in accordance with the recommendations
of the Master Plan commenced in 1998.
Sections of Maltas TEN-T route, identified in the TINA study (2002) have been upgraded to
contribute to the economic and social needs of the Islands. Several priority projects have been
identified in the project pipeline for Cohesion Policy 2007-2013. These projects were undertaken
with the aimed to improve existing road transport infrastructure links to the Grand Harbour, the
International Airport at Gudja and the island of Gozo.
In particular, works consisted of improvements to the road network within the heavily congested
inner and outer harbour region, which has the highest density of traffic volumes. Works also took
place in the Northern part of the TEN-T network to improve access to the Ferry Terminal at
Cirkewwa, as well as, the road network from the Ferry Terminal at Mgarr Harbour to Victoria in
Gozo. These projects complemented other completed improvements to road infrastructure cofinanced by Cohesion Policy 2004-2006.

Page 14

1.6 - Related Programmes and Donor Activities

The Ten-T network in Malta consists of 51 kms of road network, four ports (Valletta, Marsaxlokk and
Cirkewwa, in Malta and Mgarr in Gozo) and one airport.
The first phase for the upgrading of the TEN-T network from the Cohesion Policy 2007-2013
consisted of five sections of the network (split into six projects), at Luqa/Marsa, Floriana/Marsa,
Cirkewwa, Mellieha and Victoria (Gozo) and works consisted in the construction of an underpass,
improvement of junctions and widening of parts of this network as well as, improvements to the
road-side environment.
The restoration and upgrading of the TEN-T network, is being co-financed by the European
Commission and the Government of Malta through the Cohesion Fund under the Cohesion Policy
2007-2013, Operational Programme I.

2. Contract Objectives and Expected Results

2.1 - Overall Objectives

The overall objectives of the project of which this contract will be a part are as follows:
To optimise the internal connectivity of the Maltese Islands through the improvement of
the TEN-T network.
To improve journey time reliability and road safety through upgrades to parts of the
TEN-T road infrastructure.

2.2 - Specific Objectives

The objectives of this contract [which are not necessarily those of the project] are as follows:
1. To carry out an attitudinal survey after completion of the road interventions with a view to
assess the satisfaction rate of road operators and users, based on a number of criteria, inter
alia, road safety, comfort, landscaping, a safer pedestrianisation, etc.
This contract is meant to assess the current satisfaction of road users and road operators with
specific sections of the TEN-T road network after the completion of the road interventions to assess
the percentage change in satisfaction of road operators and users.

2.3 - Results to be Achieved by the Consultant

A report presenting the findings and weighting of the Road Operators Satisfaction Survey and Road
Users Satisfaction Survey.

3. Assumptions and Risks

3.1 - Assumptions Underlying the Project Intervention

The survey will be completed within the stipulated implementation schedule and after
infrastructural works on the five TEN-T sections will be completed and re-opened to traffic.

3.2 Risks
Surveyed people will not cooperate and thus the process to survey the required sample population
Page 15

will be lengthened.

4. Scope of the Work

4.1 General
4.1.1

Project Description
The construction works of this project included:

Project
Project
Project
Project
Project
Project
Marsa

1 - Reconstruction and widening of Council of Europe and Garibaldi, Luqa

2 - Reconstruction of Sea Passenger Terminal Access
3 - Reconstruction of Marfa Road, Mellieha
4 - Reconstruction of Mgarr Road, Ghajnsielem, Gozo
5 - Reconstruction and Upgrading of Mellieha Bypass, Mellieha
6 - Construction of an underpass from 13th December Avenue to Menqa Roundabout,

The location of each of the projects is being indicated on the map attached
This survey involves the carrying out of a post road operators and road users satisfaction survey for
each road section. Surveys shall be carried out by telephone interviews. Survey shall be carried out
in Maltese or English depending on the preference of the person being surveyed. All the results shall
however be presented in English.

4.1.2

Geographical Area to be covered

The whole of the Maltese Islands.

4.1.3

Target Groups
The Contracting Authority will be providing the pre-satisfaction survey questioner used for both the
Road users and Road operators to be adjusted by the awarded service provider to reflect the post
completion surveys.
Road Users:
Respondents shall be selected via random probability sampling. The sample population shall reflect
the satisfaction of road users in Malta and Gozo. A representative sample must be selected, having
a 95% confidence interval. The allowable margin of error is +/-3%.
The sample population shall also be adequately representative of the vulnerable road users i.e.
pedestrians and cyclists.
To be eligible to take part in the survey the respondents shall be 18 years or older and shall have
used the road section included in this project at some time in the preceding twelve (12) months.
Road Operators:
A list of road operators (numbering to around 760) shall be provided by Transport Malta. An attempt
shall be made to interview all the operators on this list. TM shall notify the target individuals prior
to the commencement of this survey. Each operator shall be questioned on a maximum of all the
road sections listed in Section 4.1.1 above.

4.2 - Specific Activities

1. Inception Report for Road Operators Satisfaction Survey & Road User Satisfaction Survey
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Executive summary
Description of tasks to be carried out by the key experts.
Description of tasks to be carried out by other personnel.
List any inputs required from the Contracting Authority
Review the draft Questionnaire as in Appendix A and list recommendations of any
amendments required.
Review the draft Questionnaire as in Appendix B and list recommendations of any
amendments required.
Propose and describe the survey methods to be adopted and identify the sample numbers of
interviewees.
Programme of Works highlighting the timeframes up to the end of the contract.
Envisaged Risks to the implementation of this contract.

2. Road Operators Satisfaction Survey

It is envisaged that the successful bidder will:

Agree with the Contracting Authority on any amendments required for Appendix B which is
the pre-construction satisfaction surveys which need to be modified for post-construction
satisfaction survey.
Agree with the Contracting Authority on survey methods to be adopted.
Test the questionnaire, carry out a pilot survey and recommend to the Contracting
Authority any revisions deemed to be required.
Carry out roadside interviews
Carry out telephone interviews
Evaluate and compile the results
Provide the Authority with a written report on the questionnaire, the data management and
weighting of the survey
Provide the Authority with a written report on the results of the Road Operators
Satisfaction Survey

The road operators satisfaction survey shall pose questions to respondents about:

Frequency of road use

Safety
Road condition
State of road during adverse weather conditions
Street Furniture eg. Road Signs, bus stops, road lighting
Congestion
Reliability of journeys

3. Road User Satisfaction Survey

It is envisaged that the successful bidder will:

Agree with the Contracting Authority on any amendments required for Appendix A which is
the pre-construction satisfaction surveys which need to be modified for post-construction
satisfaction survey.
Agree with the Contracting Authority on survey methods to be adopted
prepare the Road User Satisfaction Survey
Test the questionnaire, carry out a pilot survey and recommend to the Contracting
Authority any revisions to the questionnaire deemed to be required
Employ the most appropriate method of ensuring the maximum response rate
Carry out telephone interviews
Roadside interviews are carried out
Evaluate and compile the results
Provide the Authority with a written report on the sample design, fieldwork procedures, the
questionnaire, the data management and weighting of the survey
Provide the Authority with a written report on the results of the Road User Satisfaction
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Survey
The road user satisfaction survey shall pose questions to respondents about:

Frequency of road use

Purpose of journey
Mode of transport
Safety
Road condition
State of road during adverse weather conditions
Maintenance of landscaped areas
Cleanliness of network
Street Furniture eg. Road Signs, bus stops, road lighting
Congestion
Reliability of journeys

The data collection methodology shall be based on computer-assisted interviewing.

4.3 - Project Management

4.3.1

Responsible Body
The Roads and Infrastructure Directorate within the Transport Malta will be responsible for
managing this Contract. The consultant will report to the Project Manager or his appointed
representative.

4.3.2

Management Structure
In every case the Consultant shall obtain approval, in writing by the Project Manager or his
representative, before exercising any authority for which he is required to obtain prior
authorization. Furthermore he will not be entitled to make decisions on extensions of time stages
and time required under the contract.

4.3.3

Facilities to be provided by the Contracting Authority and/or other parties

The Consultant will need to provide for his own facilities during the term provided by the Contract,
including for all the facilities mentioned in Clause 6.3.
The Authority for Transport in Malta (TM) will make the following documentation available to the
appointed Consultant:

List of road transport operators including contact details (where available);

The Road User and Road Operator Satisfaction Survey Templates used at pre-construction
stage; and
The Final Reports of the Road User and Road Satisfaction Surveys conducted at preconstruction stage.

5. Logistics and Timing

5.1 Location
The location of the project is as described in Clause 4.1 of these Terms of Reference.

5.2 - Commencement Date & Period of Execution

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The intended commencement date shall not be more than two (2) weeks after the last signature of
the contract. The period of execution of the contract shall be as follows:
All tasks related to the Road Operators Satisfaction Survey and the Road User Satisfaction Survey
shall be carried out within eight (8) weeks after commencement date.

6. Requirements

6.1 Personnel
6.1.1

Other Experts
CVs for experts other than the key experts listed in clause 6.1 in Volume 1 Section 1, are not
examined prior to the signature of the contract. They should not have been included in tenders.
The Consultant shall select and hire other experts as required according to the profiles identified in
the Organisation & Methodology and these Terms of Reference. For the purposes of this contract,
international experts are considered to be those whose permanent residence is outside the
beneficiary country while local experts are considered to be those whose permanent residence is in
the beneficiary country.
The Consultant should pay attention to the need to ensure the active participation of local
professional skills where available, and a suitable mix of international and local staff in the project
teams. All experts must be independent and free from conflicts of interest in the responsibilities
accorded to them.
Note that civil servants and other staff of the Public Service of the beneficiary country cannot be
recruited as experts. See sub-article 9.5 of the General Conditions.

6.1.2

Support Staff and Backstopping

The Consultant is required to provide all the required support staff including facilities and
resources. The costs of support staff, including interviewers, shall be included in the global sum.

6.3 - Facilities to be provided by the Consultant

The Consultant shall ensure that experts are adequately supported and equipped to carry out the
Road Users and Operators Satisfaction Survey. In particular it shall ensure that there is sufficient
administrative, secretarial and interpreting provision to enable experts to concentrate on their
primary responsibilities. It must also transfer funds as necessary to support its activities under the
contract and to ensure that its employees are paid regularly and in a timely fashion.
All costs are to be included under the global fee of the contract, including:
-

Travelling and transport costs

Communication costs
Printing, publishing and publicity costs
Remuneration for personnel for carrying out surveys and interviews

If the Consultant is a consortium, the arrangements should allow for the maximum flexibility in
project implementation. Arrangements offering each consortium partner a fixed percentage of the
work to be undertaken under the contract should be avoided.

6.4 Equipment
No equipment is to be purchased on behalf of the Contracting Authority / beneficiary country as
part of this service contract or transferred to the Contracting Authority / beneficiary country at the
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end of this contract. Any equipment related to this contract which is to be acquired by the
beneficiary country must be purchased by means of a separate supply tender procedure.

7. Reports

7.1 - Submission & approval of progress reports

The inception report must be submitted within two weeks after commencement of the Contract.
Two (2) copies of the draft final report referred must be submitted to the Project Manager
identified in the contract within 8 weeks from last date of signing of Contract. The progress reports
must be written in English. The Project Manager is responsible for approving the reports.

8. Monitoring and Evaluation

8.1 - Definition of Indicators

The main indicators of evaluation will be time and the attainability of the objectives set by the
contracting authority.
Key indicators:
Road Operators Satisfaction Survey:

Telephone interviews are carried out

Road Operators Satisfaction Survey is completed

Road User Satisfaction Survey:

Telephone interviews are carried out

Roadside interviews are carried out
Road User Satisfaction Survey is completed

8.2 - Special Requirements

Not Applicable

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DRAWINGS
Design Documents, including Drawings
Section 5.1

List of drawings attached

No

1.

Name

Drawing No

Map identifying location of All

Projects

Section 5.2

List of design documents available

No

Document Name

Date

1.

Appendix A Draft Road User Satisfaction Survey Questionnaire

December 2012

2.

Appendix B Draft Road Operator Satisfaction Survey Questionnaire

December 2012

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SECTION 5 SUPPLEMENTARY DOCUMENTATION

5.1 Draft Contract Form
5.2 Glossary
5.3 Specimen Performance Guarantee
These are available to view and download from:
www.etenders.gov.mt
5.7 General Conditions of Contract
The full set of General Conditions for Services Contracts (Version 1.05 dated 30 December 2013)
can be viewed/downloaded from:
www.etenders.gov.mt
It is hereby construed that the tenderers have availed themselves of these general conditions,
and have read and accepted in full and without reservation the conditions outlined therein, and
are therefore waiving any standard terms and conditions which they may have.
These general conditions will form an integral part of the contract that will be signed with the
successful tenderer/s.

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