Paper requirement

Choose one topic to write.

Strategic choice and direction: how strategy is developed,
choices made and plans for deployment generated within goals and
targets. Strategic views that consider the resource based view of the
firm are particularly congruent with Business Process Management.

Organizational design: how Business Process Management is

incorporated into the design of an organization which will influence
the boundaries, structure and intentions of power within and around
processes.
Maximizing the market value chain: Processes are used to
describe the market value chain. The linking of business processes
leads to the innovation of new products and services and delivers
them to customers, provides any support in their use and collects
revenues and market information. The market value chain requires
the interaction of processes between different organizations which
make up a chain or extended network.
Performance management: Business Process Management relies on
the management of resources and on a series of measurement systems, these
allow the setting of targets, monitoring for progress and the initiating corrective
action. Application of the Balanced Score Card approach fulfils this requirement
and gains in potency when combined with self assessment of effectiveness using
the EFQM model which provides a breadth to the assessment.

Organizational co-ordination: Business Process Management

addresses organizational co-ordination both internally and with
partners who are customers or suppliers. Co-ordination is
particularly pertinent as the boundaries of internal processes
become more ill-defined. Aspects of coordination are seen in the
decision making processes of the organization.
Organizational learning and knowledge management:
Business Process Management provides a framework for
organizational learning and can incorporate the management of
knowledge. Business Process Management is a vehicle for exploring
a knowledge based view of an organization.
Organizational culture: The organizational culture shapes the way
Business Process Management works and indeed the converse is
also the case. A simple example of this would be in transformational
changes in organizational structure which might emerge for a large

BPR exercise. These can result in a change in culture or the intended

outcomes of the exercise changing because of the strength of the
prevailing culture.
Co-creating value: is a form of market or business strategy that emphasizes the
generation and ongoing realization of mutual firm-customer value. It views
markets as forums for firms and active customers to share, combine and renew
each other's resources and capabilities to create value through new forms of
interaction, service and learning mechanisms. It differs from the traditional active
firm - passive consumer market construct of the past. Co-created value arises in
the form of personalized, unique experiences for the customer (value-in-use) and
ongoing revenue, learning and enhanced market performance drivers for the firm
(loyalty, relationships, customer word of mouth). Value is co-created with
customers if and when a customer is able to personalize his/her experience using
a firm's product-service proposition in the lifetime of its use to a level that is
best suited to get his/her job(s) or tasks done and which allows the firm to derive
greater value from its product-service investment in the form of new knowledge,
higher revenues/profitability and/or superior brand value/loyalty (Wikipedia)

Process Analytics defines use of analytics in process management. Explore this

topic with examples from industry.

You may choose from among these or any area related to these (you may choose
other areas associated with BPM). You may use additional sources to supplement
or complement your writing. Make sure that you cite these sources. Limit your
paper to 6 typed (double space) pages and email the electronic document
(pdf preferred) to Sreeno later than 3 weeks after last class session (April
25). Submissions after this date will not be accepted without prior permission.
Follow the APA style for references. Include your name and email address in
the header of the paper.