Академический Документы
Профессиональный Документы
Культура Документы
UNIVERSITY OF GUJRAT
Date of Submission
Name of Program Coordinator ___________________
Signature of Program Coordinator_________________
Internship report
Acknowledgement
All thanks to Allah Almighty.
The most Beneficent and Merciful Allah who has always helped me in all
matters of life
I tried but ALLAH rewarded me more than the tried.
I acknowledge my Family for support.
Teachers for their guidance because I think both are essentials for success
in every stage of life.
I am very thankful to Mr. M. Wakar for providing accommodation and
entertaining me during my Six weeks of internship.
I also extend my thanks to Mr.SAQIB (DIRECTOR OF EVENING
CAMPOUS) along with all the Staff for their encouraging response and
guidance to make my internship as a real learning experience.
Internship report
Dedication
Internship report
Table of contents
S. no
1
2
3
3
4
5.1
5.1.1
5.1.2
5.1.3
5.1.4
5.2
5.2.1
5.2.2
5.2.3
5.2.3
5.2.4
1
1.1
1.2
1.3
1.4
2
2.1
2.2
2.3
2.4
3
4
Topic
Title page
Acknowledgement
Dedication
Table of contents
Executive summary of the Internship
Part 1
Introduction
Objective of the study
Base of study
Scope of the study
Importance of study
Overview of organization
Brief history UBL
Vision / Mission / Core Values
Na t u r e o f United bank limited
Business volume reward and success stories
Success story / Reward
Graphical explanation of business volume
Products and service
Consumer loan
UBL address (home loan facility)
Buying a home
UBL drive
New car financing
Used car financing
Business line
UBL cash line
Card product
UBL wiz
UBL Mega wallet reward
UBL premium debit master card
UBL Credit Card
UBL Credit Card
UBL Galleria
UBL PSO Auto Credit Card
UBL Platinum
Deposit products
Retail asset products
Page#
0
1
2
3 to 6
07
08
08
08
08
08
09
09
09 to 10
10
11
12
12
13
14
14
14
14
14
14
14
15
15
16
16
16
16
17
17
17
17
17
18
18
Internship report
5
6
6.1
6.2/6.3
5.2.5
1
2
3
4
5
5.2.6
5.3
5.3.1
5.3.2
5.3.3
5.3.4
1
1.1
1.2
1.3
2
2.1
2.2
2.3
3
3.1
3.2
19
19
19
19
20
20
20
20
20
21
22
22
22
22
22
22
23
23
24
24
24
25
25
25
25
26
26
27
27
28
28
28
28
28
29
29
29
29
29
30
30
Internship report
3.3
4
5
5.1
5.2
5.3 / 5.4
5.3.5
5.4
5.4.1
5.4.2
5.4.3
5.4.4
5.4.5
1
Saving Account
Advance department
Remittance department
Mail transfer/Debit voucher/Credit Voucher
Telegraphic transfer
Demand draft / UNI remote / TEZRAFTAAR
Comments on Organization structure
Chain of command
Organization design
Specialist in field
Departmentalization
Formalization
Centralization
Control on employ
Part 2
Internee work
Introduction of branch
Employ in branch / Starting & ending time
Details of supervisors
Weekly timetable
First week
Second week
Third week
Fourth week
Fifth week
Sixth week
Detailed description of the departments
Deposit department
Remittance department
Advances department
Detail description of the working activity
Account Opening
Account opening procedure
Verification
Account opening form
Type of account
Nature of account
Deposit amount
30
30 to 31
31
31
32
32
33
33
33
33
33
33
34
34
35
35
35
35
36
37
37
38
39
40
41
42
43
43
43
44
44
44
44
45
45
45
46
46
Internship report
Particulars of customer
Next of Kin
Operating information
Deduction of ZAKAT
Applicant signature
Service charges deduction
Specimen signature card
Documents required by customer
In case of individuals
In case of private/public company
In case of partnership
In case of agents account
9
10
5.4.5
5.4.6
5.4.6.1
Deposit
Loose cheque
Account closing
Bank draft
Clearing of cheque
Mail transfer
Payment of cheque
Cheque acceptance
Entry process
Payment of cheque
Opening a locker process
Issuance of loan
UBL address
Mortgage
Description of the tasks assigned
Summary of learning
Skill and qualification
Public dealing
Find record
Calculation
Satisfaction of customer
46
47
47
47
47
47
48
48
48
48
49
49
49
49
49
49
50
50
51
51
52
52
53
54
54
54
55
55
55
55
55 to 56
56
56
57
57
57
57
57
58
Internship report
5.4.6.2
5.4.6.3
5.4.6.4
6
6.1
6.2
6.3
58
59
59
60
60
61
62
62
62 to 63
63 to 64
64
65
65
65
66
66
Internship report
UBL offer finance for business and agriculture that play impotent role for economy
development. In UBL all information travels down from top to bottom. 2012 annual
report of UBL shows its employ is 13056. In UBL different departments perform function
such as account, remittance, deposit, cash, and foreign exchange department.
I start my internship at UBL SHAHEENABAD branch Gujranwala. Branch codes 759 in
which total number of employ 08. During this period I performed worked in customer
service, account and loan department. The detail of the task and duties assigned to me
is given under. During my internship I saw the strength of the organization is very good
energetic environment it received large deposit, perform work manually and on
computer system.
In this report my learning show that how UBL perform different function in different
departments. At the end of the report I evaluate the organization according to my
learning and concluded my suggestions for the better performance of UBL branch.
Part 1
5.1) Introduction
5.1.1) Objective of the study
For the purpose of receving master degree of business administration each student is
required to spend at least six weeks as a worker in a organization. Students must
perform work in which they have done their specialization main purpose of this program
is to make students quality best in the practical work.
Internship report
in the public sector at a time when all other commercial banks were in the private sector
also come to acquire certain characteristics which to this day set it apart from other
commercial banks of the country.
Internship report
true when the first branch of United Bank Limited (UBL) was opened at Macleod road
now its called Chandigarh road Karachi. It establish on 7 November 1959.
The banks start performing function after passing through many problems and after
completion of legal formalities. United bank limited was established on 24 July 1959 as
a public limited company with head office at Chandigarh road Karachi.
The authorized capital was Rs20000000.
Issued subscribed and paid up capital was an Rs10000000.
United bank is now the second largest private sector bank in Pakistan.
The bank launched a variety of consumer banking products and services
1)
2)
3)
4)
5)
6)
UBL drive
UBL cash line
UBL address
UBL business line
UBL wallet ATM card
UBL business partner
The bank was privatized in 2002 through the sale of 51 percent stake to a group of the
Abu Dhabi group led by His Highness Sheikh Nahayan Mubarak al Nahayan and the
best way group lead by Sir Mohammed Anwar.
United bank limited is one of the largest commercial bank in the country. Their total
asset is more than Rs 282 billion.
Now united bank have 17 branches outside the country are in the United States of
America Qatar UAE Bahrain and republic of Yemen It also has representative offices in
Tehran Iran and Kazakhstan It has subsidiaries branches in the UK and in Zurich
Switzerland.
In Pakistan UBL provide services in 21 regions 1200 branches performing function
under these regions including 7 Islamic branches and 1 branch in Karachi export
processing zone these branches have different code and name.
Vision
10
Internship report
To be a world class bank devoted to excellence and to better the highest expectations
of our customers and all other stakeholder
Mission
Set the top industry standard for quality across all areas of operation on a sustained
basis optimize people process and technology to deliver the best possible financial
solution to our customers
Core Values
Sincerity and truthfulness
Promise and dedication
Fairness and meritocracy
Team work and collaborative spirit
Humility and mutual respect
Caring and socially responsible
11
Internship report
2012
2011
2010
2009
T. Assets
894,398,652
778,059,741
698,784,979
619,716,433 605,539,341
T. liabilities
803,234,826
698,906,833
630,369,914
558,779,710 561,676,582
Net Assets
91,163,826
79,152,908
68,415,065
60,936,723
43,862,759
Share Capital
12,241,798
12,241,798
12,241,798
11,128,907
10,117,188
Reserves
29,044,219
24,847,019
21,688,637
18,959,537
15,501,513
Net Profit
18,006,728
15,499,663
11,159,930
9,192,687
8,333,120
E.P.S
14.71
12.66
9.12
8.26
8.24
2008
In 2012 UBL priority banking launches four new lounges at DHA, Z block Lahore,
Quetta, Peshawar and 26th street Karachi.
12
Internship report
Sialkot Rahim yar khan North Nizambad Karachi and Multan Cant.
In 2010 UBL formally announces the launch of its unique and branchless banking
service.
In 2009 UBL celebrates its golden jubilee on November 7, 2009 with the launch of an
UBL-UAE.
In 2007 UBL received the brand leadership award for brand excellence presented at
13
Internship report
1,000,000,000
900,000,000 894,398,652
800,000,000 803,234,826
778,059,741
700,000,000
698,906,833
698,784,979
619,716,433
630,369,914
605,539,341
600,000,000
558,779,710
500,000,000
T.A
T.L
N.A
561,676,582
N.P
400,000,000
300,000,000
200,000,000
100,000,000 91,163,826
79,152,908
18,006,728
15,499,663
0
2012
2011
68,415,065
60,936,723
11,159,930
9,192,687
43,862,759
8,333,120
2010
2009
2008
14
Internship report
1.1)
a home.
Buying a home
Why rent? When you can buy Buying a home of your choice has never been so easy
you can easily buy a house that best fits your requirements.
1.2)
UBL drive
increase
your
business
level
and
utilize.
15
Internship report
16
Internship report
2) Card product
UBL offer you a range of innovative cards that are not only safe by the security chip but
also enable you to personalize them any way you want.
In which include
2.1) UBL wiz
UBL Wiz Pakistan first Prepaid VISA
everywhere
VISA cards
online
holders.
17
Internship report
18
Internship report
UBL Galleria
UBL Platinum
UBL platinum credit card is designed to
complete your lifestyle with credit limits
according to your stature provide highest
levels of services unmatched rewards and
myriad benefits a symbol of your past
successes your current achievements and
your future ambitions.
UBL Platinum credit card comes complete
with a comprehensive bundle of benefits
built around your needs and expectations.
19
Internship report
3)
Deposit
products
UBL
net banking
is an internet banking
In whichoffering
individual
interested
in opening
a savings account a businessman maintain
portal
a are
simple
suitable
and
a foreignmethod
currencyofaccount
or a small
secure
accessing
bank business with a requirement of a business
account
transactions
our so
deposit products offer you the range you require.
accountsfor
onyour
the daily
internet
never being
easy to access and manage your
finances in a secure real time online
environment.
5.2) UBL e statement
UBL is also launching
5.3) HAMRAH
UBL has always identifying and fulfill the financial needs of its customers. UBL was
introducing rupee traveler cheque facility in Pakistan. In continuation of the same
tradition UBL in the shape of HAMRAH rupee traveler cheque enhances this facility for
the convenience of its valued customers by offering value up to Rs 10000.
2) Economic
UNITED BANK LIMITED
20
Internship report
Market of Pakistan defines a general shoe down and many businesses involve in
negative growth there for economic issue impact on the expansion of the financial
sector.
3) SOCIAL
98 percent people are Muslim and think interest is a bad in their religion.
Pakistan many people does not use the banking channel in their business
transaction they dont know about the UBL bank product.
4) Technology
In Pakistan technology change rapidly there for not only UBL other financial institution or
banks spend more money on technology.
UBL pay for new system for interpretation between quantitative and qualitative.
UBL also increase its banking software waste millions on it.
UBL also set up wiz card that perform function like credit card.
5) Legal Factor
Legal changes also effect the UBL environment some of factor affect it
PESTL
21
Internship report
Saving mobilize
The United bank limited has opened branches in urban areas and rural areas to
mobilize savings of people. And it play very important role for the economic
development.
22
Internship report
Development projects
UBL and other financial institutions give short and medium terms loans both public and
private sector for development projects. It increases the rate of progress in one country
and develops the economy.
United bank limited collect the savings of people and provide it for facilitating the trade
activities both inside and outside the country.
Capital formation
UBL developed baking system stimulates the growth of economy by creating favorable
and valuable climate for capital formation in the country.
Increase GDP
UBL offer agriculture loan financing is available for all seasonal crops across Pakistan
With over 20 percent of Pakistan GDP accounted for by agriculture. Therefore UBL
provide loan for the purpose of increase GDP because it play very important role for
economy development
23
Internship report
Board of Directors
Executive Committee
President/CEO
SEVP
EVP
SVP
VP
AVP
Office Grade 1
Non
Clerical
Staff
Officer
Grade III
Clerical
Staff
24
Officer
Grade II
Internship report
Mr. Omar Z Al Askari
Independent Director
Independent Director
President
Audit committee
Mr. Zameer Mohammed Choudrey
Chairman
Member
Member
Secretary
Chairman
Member
Member
Secretary
Chairman
Member
25
Internship report
Member
Secretary
2012
9056
26
2011
8784
2010
8473
2009
8448
2008
8838
Internship report
Contractual basis
Banks own staff at the end of the year
Outsourced
Total employees at the end of the year
29
9085
3971
13056
27
8811
3514
12325
26
8499
3074
11573
18
8466
5516
13982
13
8851
6192
15043
United bank limited of Pakistan total number of employ in 2012 is 13056 in which also
include outsourced employ and the bank its own employ is 9085 in 2012 it is higher than
as compare to previous year 2011 in this year 8811 own employ outsourced is 3971 and
total is 12325 and this amount is higher than as compare to 2010.
Employees
16000
15043
14000
13056
13982
12325
12000
11573
10000
employ
8000
6000
4000
2000
0
2012
2011
2010
2009
27
2008
Internship report
Region Name
Branches
79
52
75
54
67
63
68
37
44
38
43
41
61
70
80
49
65
59
55
Azad Kashmir
Bahawalpur
Faisalabad
Gujranwala
Hyderabad
Islamabad
Jhelum
Karachi Central
Karachi North
Karachi South
Lahore East
Lahore West
Mardan
Multan
Peshawar
Quetta
Rawalpindi
Sahiwal
Sargodha
28
Internship report
20
21
Sialkot
Sukkur
40
59
1200
TOTAL
1) Accounts department
Accounts department of UBL maintain customer accounts in accounting book is called
cash book. Cash book safe record of cash payment and cash received. Ledger and
journals maintain by computer.
Three types of accounts current account, saving account, fixed account.
1.1)
Current account
Saving account
In Pakistan one person can easily open a saving account with small amount and
cheque book is issued for withdrawals return is also pay on yearly base. Depositor is
bound to give the notes before two weeks of withdraw money in large amount. Minimum
amount is fixed by bank to put the account in running position. In which bank also
impose condition to withdraw money on a specific limit.
1.3)
Fixed account
In which account deposit can be withdraw at any time account holder hold a specified
amount of money for specific period of time this amount cannot withdraw by cheque.
Bank gives specific interest which is decided at the time of account opening.
One individual partners and companies can maintain this account the period of deposit
held by 3month to 60month.
29
Internship report
1) Deposit department
UBL receive surplus money from its customer deposit is life blood of the bank. A bank
cannot run business without deposit. UBL receives deposit in 4 accounts such as
current account, saving deposit, fixed deposit, and call deposit.
2.1) Current deposit
This is also called demand deposit current deposit withdraws by customer who deposit
on account. Minimum account balance also required in this deposit if customer is fail
then bank make some deduction on deposit,
2.2) Saving deposit
In Pakistan saving deposit account must be open by small amount with the cheque
book depositor can withdraw money return is paid on six months basis customer
withdraw money 2 time in a week. Customer gives notes before two weeks for large
amount withdrawal.
2.3) Fixed deposit
In which customer deposit money for specific future period of time bank offer different
rate of return on deposit it depend on the deposit duration.
This deposit also called term deposit. Because account holder cannot operate like other
accounts bank give only a receipt on fixed deposit. Pass book cheque book slip book
are not issued.
30
Internship report
Any transaction in the international banking shall be fallowed rates set by the (SBP).
(SBP) fix the rate of US dollar with other currencies.
UBL foreign exchange department provide these types of services.
3) Advance department
Major function of the bank is to advance money to the clients. This function of the bank
contributes to increase the revenues to the bank.
UBL makes advances of these types.
Commercial finance
Agriculture finance
Industrial finance
Export and Import finance
UBL also advance money to small size businesses and construction companies. Many
UBL branches are having departments for granting advances to the borrowers.
31
Internship report
4) Remittance department
This department is concerned with the transfer of money from one place to another.
In which we learn about these things.
5.1) Mail transfer
Money is transfer from one place to another by mail if the person has account then the
banker debit his account with the amount of money he wants to transfer. Bank officer
will prepare the necessary vouchers to make the mail transfer
Debit voucher
Debiting the account for the amount to be sent and charged the commission and
postage.
Credit voucher
32
Internship report
33
Internship report
34
Chain of command
In UBL lower level management fallow the upper level management order. In UBL all
employ responsible for their work and responsible for repot to the management. This
shows that line of authority from top to bottom in UBL.
Organization design
United bank limited design is very good because technical and train staff separate
departments spans of control high formalization good information network. All branches
connect each other through internet. All decision are made by top management
Specialist in field
In UBL all employ is specialist in there on field they perform work in their own
departments and not interfere in others. For example account department officer only
responsible for minuteness of accounts.
Departmentalization
In united bank limited all employ perform work in functional department all department in
UBL divided according to their function. In which there is less chance of mistake.
Formalization
UBL employ are specialized in their work and united bank hire only those people that
are highly trained and technical skill are high. UBL put right person on right time on right
place.
Centralization
In UBL top management such as director CEO make all decision about banks. There for
we say that success of UBL behind these decisions that is take by top management.
Now UBL is second largest commercial bank in Pakistan.
Control on employ
In UBL manger are highly trained and skilled they efficiently control large amount of
employ in the organization in one department like account department one manger
handle number of subordinates.
Chain of
command
Centraliza
tion
Control on
employ
UBL
Formaliza
tion
Specialist
in field
Department
alization
Organization
design
Part 2
5.4) Internee work
5.4.1) Introduction of branch
I start my internship at UBL SHAHEENABAD branch Gujranwala and it is situated on
G.T. Road SHAHEENABAD Gujranwala near Afzal electronic.
Branch name
Branch code
759
Telephone #
055 9200577
Region
Gujranwala
Address
Employ in branch
Name of employ
Mr. M. Motasim
Mr. M. Waqar Pasha
Mr. Israr Mehmood
Mr. M. Habib
Mr. Rana Billal
Mr. Saleem Ahmad
Mr. M. Rasheed
Mr. M. Lateef
Total number of employ
Designation
Manager
Customer service manager
Cash in charge
Cash officer
Cash officer
Customer service representative
Security guard
Security guard
1
1
1
1
1
1
1
1
08
Starting
Month
07
Year
2013
Day
27
Ending
month
08
Year
2013
Position
Customer service manager
Manager
Cash in charge
Name
Organization
Roll Number
Branch Code
11014220-005
759
DATE
DETAIL
17.7.201
3
Thursday
18.7.201
task and completely guide me how can perform it. In this day
Friday
19.7.201
it.
3
Cheque received from a customer pass the entries in the
Monday
Tuesday
22.7.201
3
register
23.7.201
3
Second week
Name
Organization
Roll Number
Branch Code
11014220-005
759
DATE
DETAIL
Wednesda
24.7.201
Thursday
25.7.201
26.7.201
Friday
3
Monday
29.7.201
3
Tuesday
30.7.201
Third week
Name
Organization
Roll Number
Branch Code
11014220-005
759
DATE
DETAIL
Wednesda
31.7.201
Thursday
01.8.201
3
Friday
Monday
02.8.201
05.8.201
3
Tuesday
06.8.201
Receive the cheque books and make their entries and learn
Fourth week
Name
Organization
Roll Number
Branch Code
11014220-005
759
DAY
DATE
Wednesda
07.8.201
Thursday
08.8.201
activities.
Friday
09.8.201
DETAIL
Fill the demand draft for customers.
EID Holiday
3
Monday
12.8.201
3
Tuesday
Fifth week
13.8.201
Name
Organization
Roll Number
Branch Code
11014220-005
759
DATE
Wednesda
14.8.201
Thursday
15.8.201
DETAIL
Independence Day
3
Friday
16.8.201
3
Monday
19.7.201
3
Tuesday
20.7.201
voucher.
Sixth week
Name
Organization
Roll Number
Branch Code
11014220-005
759
DATE
DETAIL
Wednesda
21.8.201
I learn about pay order. And also pass the entry in cash
book.
Thursday
22.8.201
3
Friday
23.8.201
3
Monday
26.7.201
3
Last day of my internship I meet with all staff and say thanks
Tuesday
27.7.201
I start my internship in deposit department. For all banks deposit department is very
important. When I perform work I feel without this one bank cannot generate money.
Money play vital role for bank success. As it is include the following activities.
Account opening
Account closing
Deposit and withdrawal
2) Remittance department
It is also called bill department. A remittance is a transfer of money out of country or in
home country. This is the department which I observed during my internship period.
During my internship in this department I observed that it is the easiest and faster way
of money transfer in the or out the country. This is very simple way to transfer money
from one person to other person. In UBL the remittances are of 4 types. These are as
follow.
Mail transfer
Telegraphic transfer
Demand draft
UNI remote
3) Advances Department
Advance department this name show its function in this department where bank
advance money to the people who need the money for business purpose or personal
use. UBL introduces 5 kinds of advances. UBL makes advances of these types.
Commercial finance
Agriculture finance
Industrial finance
Export and Import finance
Individual
Firm
Company
Business man
Salaried person
Investor
Middle man
This is the first step for account opening. Customer is bound to provide high level of
satisfactory information to the bank who wants to become bank customer. For this
purpose bank required national identity card.
And customer is bound to give some reference of such person who has account in UBL
for opening an account.
Some important information is required from introducer for example name and account
number of the introducer. And verification letter which is sent by the bank to introducer.
Account opening form
After verification bank provided application form known as account opening form
(AOF)
This form required some important information from customer which include.
Type of account in UBL
1. Current account
2. PLS saving
3. Business partner
4. PLS term
5. Business partner plus
6. Rupee transacting account
7. UBL UNI flex
8. UBP UNI saver
9. Basic banking account
10. First miner saving account
Nature of account
United bank limited offered services to following types of individuals. Account of
individual who include minor account joint account sole business man and salaried
person and house wife.
UBL also offered services to its special customer such as proprietorship account it may
be registered or unregistered. And company account it may be public or private.
Account for clubs societies and associations. Account of corporate body it may be
incorporated unincorporated.
Deposit amount
United bank limited accept deposit in the form of
1.
2.
3.
4.
5.
Pak Rs.
US $
UK pound
EURO
Dinar and Saudi royal
Particulars of customer
In which UBL demand some information from its customer about such as.
1.
2.
3.
4.
5.
Title of Account
Address
CNIC Number
Profession
Telephone number may be of office, mobile or residential
Next of Kin
In which UBL demand a reliable person from customer because if the bank fails to
communicate with the customer then bank can contact with the next of kin and that
person must inform the customer and customer provides in which all the personal
details of the next of kin.
1.
2.
3.
4.
Name of person
CNIC Number
Address
Telephone number etc.
Operating information
The account can be operated by single or joint
Deduction of ZAKAT
ZAKAT t is deducted on every type of account accept current account. In the first day of
the Ramadan at the rate of 2.5 percent ZAKAT is deducted from saving or fixed
account. If customer wants no deduction then he has to submit affidavit as on ZAKAT
rules.
Applicant signature
In which bank demand signature from customer and customer is bound for it.
Service charges deduction
In this category customer is bound to pay the services charges and bank deduct service
charges on banking rule. Service charges are exempted for pensioner student widows.
It is ruling of state bank of Pakistan all the banks to deduct service charges on all types
of accounts when the balances less from Rs 5000 then bank deduct Rs 55 per month
from the customer account. There for Rs 5000 is the minimum amount which should be
kept by the customer.
Specimen signature card
UBL bank required specimen of signatures will from depositor at the time of opening his
account. A specially designed card is used for this purpose.
For illiterate person a new photo of the newly account holder is taken and attached with
specimen signature card for the purpose of reduce the risk of frauds an illiterate person
the specimen signature card and account opening form both are stamped.
Documents required by customer
UBL bank required different documents for different account holders.
Documentation In case of individuals account
1. Copy of CNIC
2. Copy of driving license in case CNIC is without photograph
Letter of thanks
Letter of thanks is the latter issued by the bank to the customer for two purposes. First
purpose is to say thanks to the customer for opening new account in bank. Second
purpose is to confirm the address of the customer while opening the account.
Issuance of pass book and cheque book
The cheque book issued to all customers who have a desire to withdraw their money
from bank. After sending the letter of thanks first cheque book is issued to the customer
when the customer comes with the latter of thanks and requests for the issuance of the
cheque book. A Cheque book consists of PLS 25 pages per order. CD 50 leaves or
pages per order. 100 pages per order CD 50 leaves or pages per bearer.100 pages per
bearer.
Order: - A person appears in the bank himself for new cheque or who is the holder of
account. Is called order cheque.
Bearer: - If the person appears in the bank other than account holder then he is bearer.
Rs. 3 per page as postage charges is charged by bank. A cheque book register is kept
to enter the name of the person having cheque book. Customer can withdraw amount
by signing a cheque and writing the amount that he wants to withdraw from bank
account.
Pass Book
Pass book is another important book hand over to the customer who has opens the
account in the bank. In which all translation are recorded date wise.
Bank officer records the name and amount deposited with the bank in to general ledger.
Different types of ledgers are maintained for different types of accounts for example
current account ledger, saving account ledger, fixed deposit account ledger, call deposit
account ledger
When the customer will deposit money amount will be credited in general ledger and the
withdrawal will be debited entry in this ledger
2) Deposit
Deposit play vital role for bank it is the life blood of the bank and the customer open an
account in the bank for deposit and it is its main purpose for opening account in the
bank.
The process regarding deposit is as follow.
3) Loose cheque
If a customer forgets or leaves his cheque book at his home and its home is situated
very long distance or whatever the case may be then customer demand from the bank
for the issuance of loose cheque because he does not has cheque book with him and
he want money urgently this type of demand is called the loose cheque.
UBL issues a loose cheque but collect Rs 200 as charges for the issuance of the loose
cheque.
4) Account closing
For the purpose of closing of an account customer must submitted an application for
closing an account. When the account is closed then all amount in the customer
account is hand over to the customer and bank deduct charges Rs 250 and the
application is put in account closing file and remaining cheque book will also be
collected by bank from the customer.
5) Bank draft
Bank draft is the type of cheque which is drawn by one bank to the other bank in one
city or one country. The procedure of opening a bank draft my supervisor tells me how
to open bank draft. These are requirements for opening a bank draft. The person who
wants to open the bank draft it must submit.
Photocopy of ID card
After receiving the CNIC card at that time to receive information about the bank
6) Clearing of cheque
Procedure for the clearing of Cheque
In which officer received cheque from the customer and check it carefully all things are
complete in the cheque. After this they prepare a voucher for depositing the cheque. In
which write the information of the customer. Such as account number amount of the
cheque branch name of the bank and the bank name which the cheque is related also
write on the voucher.
Two
type of the clearing in UBL. The procedure for these two types are the same but the little
difference is that in cause of outside the city one additional stamp is put on the clearing
of the cheque when the procedure of cheque voucher is complete it write on the register
and manager stamp is placed on the back side of the cheque and placed his signature
and also put a branch stamp with code and clearing stamp also put and in the next day
it is sent for collection. After completing this procedure now it times to record the cheque
on the clearing register.
Cheque number is placed in clearing register
All date is placed on register.
clearing register
Clearing stamp also placed on the cheque voucher and put it to the clearing file and
manager signed on it and sent for collection.
Clearing check is give back to bank when some mistakes are found it may be not
properly signed amount does not write correctly. When the cheque is back to bank then
bank ducted the amount of that cheque from the register customer is backed to bank for
the confirmation and manager tell the reason to the customer about failure of cheque.
7) Mail transfer
If we received a mail it means that a person sent money to the home country Pakistan
from outside the country in this way they send some money to his relative friends and
other person who live in Pakistan. Exchange union received money from the sender and
writes a note that UBL branch where the person is wanted to send money. Exchange
union write the country name bank name branch name and the account holder name on
that request and note. Then it sends to Pakistan head office and they send it to UBL
branch for the payment. We received this request note and put it to the mail transfer
register with the amount received and according to date name account number to which
it is transfer. And make a cash voucher according to this amount and enter in register.
This is the easiest way of amount transfer from foreign country to home country.
8) Payment of cheque
In which the cheque is paid to the party who are owner of the cheque. The cheque is
paid by the following procedure.
Cheque acceptance
When the cheque holder gives the cheque to the banker then bank officer must be
check very carefully following things in the cheque.
The cheque must be drawn on the united bank limited and its branch.
Date must be written correctly and no mistake any kind.
Write the amount very carefully in words and figure.
Signature must be matched with specimen signature card.
In case of big payment must be verified that this is the right person who received the
amount of chaque.
If there is any mistake in cheque then the bank officer stops the payment.
When all verified are correct then cheque is sent to the computer operator for
making entry.
Entry process
When (cash officer) pass the entry then enter the account number on the computer. And
check the account balance and match with the cheque amount after confirmation that
the amount in account holder account is sufficient for payment then he affix stamp place
on chaque and cheque sent to the cash department for payment of cash to the cheque
holder.
Payment of cheque
After receiving cheque from the customer cash officer check the amount of cheque. If
the amount is big then take the permission from manger if the manger give the
permission for payment then casher start counting cash and make the entry on the cash
payment register.
o Bank must collect Rs 500 from customers as security before opening a locker.
o In case of unethical behave or default his account is closed for some period.
o
Buying a home
Buying a home of your choice has never been so easy you can easily buy a house that
best fits your requirements. In maximum financing limit is 80 percent.
Mortgage
In which type of UBL issued loan to the customer after receiving document of the
property. Bank kept these documents the payment of the loan is baked from customer. If
the nature of property is agriculture nature then it is issued is equal the price of the
property for an example if property is for Rs 3000 then a loan is issued for Rs 3000 and
not more then it value. In case of commercial property the loan is issued more than its
value for an example a property value is of Rs 7000 Rs but loan is issued for Rs 10000.
Public dealing.
Fill up deposit voucher.
Fill up cheque voucher.
Fill up cash voucher.
balances is equal. In first week I involve in some mistake but as the passage of time my
calculation skill is increased are my calculation being correct and matched with cash
register. This process improves my calculation speed.
Satisfaction of customer
This is the most important skill that I generate from six weeks internship program from
UBL. When customer comes in bank mostly I deal this person. For an example they
want to open an account in our branch I tell him whole procedure of account opening
and also tell about the benefits and completely satisfied the customer. Because when
he says thanks to me and I think this person is satisfied.
Therefore I say that both things theories and practical are important when they apply
together.
This internship opportunity is very helpful for me because I understand what are bank
and its purpose. And I improve myself about bank to get a better job. I also conclude
that Internship experience is very good but six weeks are not enough to learn everything
because in bank most of the things are more problematical and we cannot understand
very quickly or in one time.
It is very old bank of today time there are so many banks in Pakistan which are almost
privatize but its services and products or more good and attractive from other banks
such as HBL, Allied commercial bank, Punjab bank, Muslim commercial Bank and so
on.
The private banks such as Muslim commercial bank, Allied commercial bank, Bank of
Punjab are also now providing service to their customer in very different way but UBL
provides service to its customer in different and batter way. Because with UBL we say
that (where you come first)
Other private banks such as HBL, Allied commercial bank, Punjab bank, Muslim
commercial Bank are providing services to their customer as online service and daily
cash balance. These private banks are competitors now a day to the UNITED BANK
LIMITED. In this condition UBL can get benefit only when they provide better service as
compare to other banks
We know that banks is a major leader for Pakistan economy the basic reason behind is
that banking sector contributes to total GDP is around 20 percent.
6.3.2) Weakness
These are the weakness of UBL in Pakistan.
Promotion; In UBL major problem is related to promotion. Promotion of employs
depends on bringing on deposit.
Centralization; In UBL some process are late due to centralization. Manager does not
take any major decision until top management give order.
Employees; In UNITED BANK LIMITED employees are not well grooming as compare
to other commercial banks in Pakistan.
Restricting; In UBL restructuring the number of employees too much fire especially in
big cities.
HR officer; In UBL there are no human rescores officers in UNITED BANK LIMETED of
hub level.
Dependency; UBL mostly depend on one market for deposit and not take any
organized step.
UBL drive; UBL car drive takes nominal share although it has larger network this are
due to they not entertaining land lord.
6.3.3) Opportunity
These are the opportunity of UBL in Pakistan.
IT program; UBL have well experienced IT programmer they can make their own ATM
network.
Promotion; UBL give promotion to their old and well experienced employees. Reason
behind to become more loyal.
Large network; UBL has large network in Pakistan with the help of this it can get more
and more benefit from restructuring.
Chip credit; UBL has opportunity they can increase market share with the help of chip
credit card and with the help of (U) Phone Company.
Online branches; UBL has large network but all branches are not online it has
opportunity to become all branches online then its business should boost up.
Overseas branches; UBL has overseas branches. In these country UBL not face
competitor as compare in Pakistan.
6.3.4) Threats
These are the threats face by UBL in Pakistan.
Well experienced; In UBL well experienced employees leave UBL because they
receive good offer from other banks.
New customers; UBL face competition to attract new customers with the privatization
program that began in 1991 so five NCB and three DFI become privatized and have
new private banks were setup.
New technology; This age is competition there for other banks adopt latest technology
UBL need to spend more finance for new and latest technology.
Political environment; In Pakistan political conditions are not good and not stable it
creates bad effect on UBL customer.
deposits are the lifeblood of a bank therefore it should be need to attract more
customers for high deposit.
UBL need to make the procedure of account opening simple. The (A-O-F) should be
in easy wording because everyone easily understands all terms and condition.
It also includes Urdu translations form for those customers who are not well read
english.
For the purpose of account opening only account opening form is enough there is no
need of any other application it just time consuming process.
UBL must need to give some more incentives to those people who deposit large
amounts of money.
UBL must need to give free credit line facility up to a certain limit to its old and
regular customer.
Performance appraisal policy is available in UBL documents. But not implemented.
There should be need to implement for those employs who complete its deposit
target.
4) Remittance department
In UBL bank remittance department provide services in Pakistan and outside of
Pakistan. These are the recommendations and suggestion for this.
In UBL there is no special table and counter for this purpose when need to made a
draft and mail it should be made on cash counter it make disturbance for other
customer who are on cash counter
Those people who received money from out of country bank required conformation it
has a proper process but this process takes long time. In this cause bank lose its
good will day b day. There is needed to make a faster process.
8) References
http://www.pakbanks.com/tag/types-of-bank
https://www.ubldirect.com/Corporate/AboutUs/vision.aspx
http://en.wikipedia.org/wiki/United_Bank_Limited_Pakistan
http://www.interflow.com.pk/outdoor_3.html
http://www.pakistanbanks.org/members/networks/ubl_network.html
https://www.ubldirect.com/corporate/AboutUs/AboutUBL.aspx
http://www.scribd.com/doc/22473881/United-Bank-Limited-UBL-HRM
https://www.ubldirect.com/Corporate/BankingServices/ConsumerLoans.aspx
https://www.ubldirect.com/Corporate/NRPServices.aspx
https://www.ubldirect.com/Corporate/InvestorRelations/FinancialStatement.aspx