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REPORT
Page II
Patient Satisfaction
Survey
Prepared for
REPORT
Submitted by
Page III
Table of Contents
GRMC Advisory Services..................................................................................................................................................................................... II
NMC Hospital.....................................................................................................................................................................4
1.1
1.2
1.3
1.4
Index of Figures.............................................................................................................................................................15
Page 4
1 NMC Hospital
Primary research campaign was implemented to conduct
quantitative
with
patients
Dhabi).
statistically
questionnaire
significant
based
samples
of
interviews
informed
authorities.
required.
The base questionnaire used to capture responses was in
For CATI, our approach relied on data collected via a
English
language
however
interviewer
scripts
were
1.1
Page 5
Figure 1.
83.6%
10
83.2%
Lifeline
25
83.0%
Emirates French
10
81.8%
Al Ahalia
40
81.5%
Al Samaya Specialized
81.4%
81.3%
213
Eastern
79.2%
47
90.1%
Emirates International
25
89.4%
20
88.4%
Al Ain [SEHA]
395
84.7%
23
84.7%
Oasis
44
84.3%
Al Tawam [SEHA]
441
Western
84.3%
130
88.5%
Al Wagan [SEHA]
15
88.0%
Al Rewaise
36
83.8%
Ghayathy [SEHA]
34
76.7%
Al Mirfa [SEHA]
28
75.3%
Delma [SEHA]
23
75.3%
Sila [SEHA]
36
74.7%
Noise Level
19
Paperwork at
Reception
84.9%
Al Salama
Resolution of Medical
Problem
Overall Cleanliness
85.5%
Convenience of
Visiting Time
Convenience of
Location
85.5%
Magrabi
Overall
17
Parking Facility
85.7%
Dar Al Shifa
Non tangibles
Visual Appeal
364
86.5%
Al Mafraq [SEHA]
Accomodation Facility
15
Overall
87.7%
Al Raha
Tangibles
Medication
20
Pain Management
88.3%
National
Overall
117
Care
Medication & Provision
for Follow up Care
88.3%
Al Rahba [SEHA]
Instructions Provided
for Care at Home
285
88.3%
Al Corniche [SEHA]
Overall
358
Discharge
Time Spent
89.4%
SKMC [SEHA]
Proper Communication
50
Courteousness &
Friendliness
89.5%
Al Reef International
Overall
85
AHPs
Response Time
90.7%
Proper Communication
91.1%
87
Courteousness &
Friendliness
96
Region
Hospital
Abu Dhabi Al Noor (Airport Road)
Overall
No. Of Beds
Medical staff
1.2
Page 6
hospital
under
investigation
are
91.1%
and
74.7%
respectively.
Figure 2.
satisfaction components.
Figure 3.
Page 7
Figure 4.
NMC
Hospital
Professionals
(Abu
Dhabi)
Allied
Health
Figure 5.
Page 8
Figure 6.
Page 9
Figure 8.
Page 10
1.3
Page 11
Figure 9.
Overall
Hospitals:
Satisfaction Indicators
Outpatient
Department
Eastern
Western
81%
Al Reef International
81%
79%
79%
Al Ahalia
76%
87%
87%
Emirates International
85%
85%
Al Tawam [SEHA]
83%
Al Ain [SEHA]
83%
Oasis
82%
Ghayathy [SEHA]
85%
83%
Al Wagan [SEHA]
80%
Al Mirfa [SEHA]
80%
Al Rewaise
80%
Delma [SEHA]
80%
Sila [SEHA]
78%
Paperwork
Involved
83%
Waiting Time
84%
Al Mafraq [SEHA]
Privacy
84%
Al Salama
Overall
Cleanliness
84%
Convenience of
Location
85%
Overall
85%
Emirates French
Visual Appeal
85%
Al Raha
Non Tangibles
Clarity of
Healthcare
Facility Internal
Signs
85%
Dar Al Shifa
Comfort of
Waiting Area
85%
Magrabi
Parking Facility
85%
National
Facility &
Equipments
85%
SKMC [SEHA]
Overall
85%
Explanation of
Medical Condition
86%
Al Rahba [SEHA]
Tangibles
Explanation of
Test and
Treatment
85%
Time Spent
87%
Al Corniche [SEHA]
Proper
Communication
87%
Lifeline
Courteousness &
Friendliness
Hospital
Al Samaya Specialized
Medical Staff
Overall
Region
Abu Dhabi
1.4
Page 12
ranked
Figure 10.
lowest
amongst
the
inspected
outpatient
Figure 12.
Page 13
Page 14
Page 15
2 Index of Figures
Figure 1.
Figure 2.
Figure 3.
Figure 4.
Figure 5.
Figure 6.
Figure 7.
Figure 8.
10
Figure 9.
11
Figure 10.
12
Figure 11.
13
Figure 12.
13
Figure 13.
14
Page 16