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SENIOR DIRECTOR, INDIRECT SOURCING

OVERVIEW

New, senior-level position in ARAMARK Supply Chain Management, Inc. (SCM) reporting to the
CFO/Vice President Finance and Indirect Sourcing. SCM provides an array of sourcing and other
support services to multiple business units in ARAMARK's Food and Support Services (FSS)
division, one of the world's largest providers of food and facility management services to health
care institutions, universities and school districts, stadiums and arenas, and businesses.
Responsibilities of the position include oversight of fleet management (9,000 vehicles in North
America); travel and event management ($200+ million annual spend); graphics, reproduction,
and express package delivery services ($100+ million annual spend); and a staff of 40
employees. The position, based at ARAMARK world headquarters in downtown Philadelphia,
PA, requires a combination of proven experience and technical expertise in sourcing functions
and strong policy making, strategic visioning, customer service, change management, and team
development and leadership skills.

FUNCTIONAL SCOPE OF RESPONSIBILITY AND AUTHORITY

This position involves directing and overseeing the performance of several critical indirect
sourcing functions for 12 FSS lines of business (LOBs), including:

Fleet Management (indirect oversight via "dotted-line" relationship to Fleet Operations team in a
parallel SCM business unit)

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Development of strategy, business plans, and technology platform


Lead contracting efforts for critical aspects of Fleet Services, including:
Vehicle selection, acquisition, in-servicing
Vehicle maintenance and repair
Fleet safety and vehicle accident management
Vehicle fueling
Vehicle replacement and remarketing
Insourcing vs. Outsourcing opportunities

Note: Virtually all day-to-day asset management functions are outsourced to fleet management
companies.

Energy Management (direct oversight)

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Development and implementation of facility energy service plans, conservation


strategies, and contracts
Development and implementation of fuel hedging strategies and contracts

Travel/Events Management (direct oversight)

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Travel policy and procedure development


Selection and management of travel transaction systems and service contracts
Establishment and maintenance of national account programs
Event site selection, planning, contracting, and management

Graphics, Reproduction, and Print Services (direct oversight)

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Management of in-house copy and graphics services teams and suppliers


Design, creation, and production of various company documents, both for internal and for
external use
Development of strategic vendor relationships and on-site resourcing solutions

ROLES AND DUTIES

The key roles and duties of the position include, but are not limited to, the following:

Customer Service Management

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Establishment and maintenance of effective partnerships with FSS LOB's aimed at


identifying and understanding their needs for indirect sourcing support services and
obtaining their feedback on the quality and costs of such services
Provision of assistance to LOB's in the areas of indirect resource and services
requirements definition, forecasting, planning, and budgeting
Development and implementation of service level agreements governing the provision of
indirect sourcing services
Development and implementation of customer communication mechanisms
(management reports, Web site/portal, advisory committees, satisfaction surveys, ad hoc
focus group sessions, etc.)

Supplier Management

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Identification, evaluation, and provision of guidance to LOB and corporate management


on insourcing versus outsourcing of indirect sourcing activities
Identification and alignment of LOB product and service requirements to leverage
corporate buying power and promote standardization (where appropriate) so as to
enhance the value of product and service purchases
Establishment and maintenance of effective partnerships with suppliers to drive value
Leadership of cross-functional teams comprised of procurement, administrative, financial,
marketing, and legal community representatives in development of contract specifications

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and solicitations; review of bids and proposals; selection of suppliers; and negotiation and
execution of contracts
Conduct supplier performance reviews and audits
Development and implementation of supplier communication mechanisms (information
system interfaces, management reports, Web sites, advisory committees, satisfaction
surveys, ad hoc focus group sessions, etc.)
Identification and support of "Mission One" opportunities and initiatives aimed at
leveraging relationships between SCM, LOB's, and suppliers to support the marketing,
sale, and distribution of FSS and other ARAMARK services

Best Practices Implementation

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Review and evaluation of current business practices and identification of opportunities for
improvement, including standardization across LOBs and integration of indirect sourcing
practices employed by newly acquired companies
Design and management of business process reengineering initiatives, including
performance measurement, situational analysis, business case (ROI) justification,
process redesign, proof-of-concept testing, results measurement, and implementation
and roll out
Researching/monitoring of industry best practices, trends, and emerging technologies
Participation in appropriate professional and trade organizations and training programs
Establishment of indirect sourcing Center of Excellence to serve as a source of technical
expertise and

Policy and Procedure Setting

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Review, development, and implementation of policies, procedures, guidelines, and


standards to promote cost-effective performance of all indirect sourcing functions and
associated planning, management, and operating activities
Updating and revision of policies and procedures to reflect changing operational,
financial, regulatory, and other conditions and requirements
Documentation and dissemination of policies and procedures
Coordination with Corporate Compliance Office, Human Resources and Risk
Management in measuring and enforcing adherence to established policies and
procedures

Forecasting and Planning

Identification of organizational, operational, resource, and business process change


requirements based on ongoing monitoring of conditions, costs, and other key
performance indicators
Development and execution of short and long-range plans that include definitions of
strategic and tactical goals and objectives, deliverables and end products, tasks and
action items, responsibility assignments, milestones and timelines, and resource
requirements and budgets

Financial Management

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Development and presentation of capital and operating budgets


Measurement and monitoring of costs relative to approved budgets and established profit
and other financial performance goals and targets
Development and execution of continuous cost containment/reduction strategies
Development and implementation of cost charge-back systems and other cost distribution
methodologies for promoting cost awareness and improved cost
management/containment

Project Management

Direction of cross-functional teams in the definition and conduct of projects aimed at


improving performance, reducing costs, integrating new acquisitions, or effecting other
organizational, managerial, or operational changes required to maximize the cost
effectiveness of indirect sourcing activities and the value of goods and services
purchases

Management Analysis and Reporting

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Specification, selection, implementation, and use of management information systems


Definition of key performance indicators and implementation of performance
measurement, monitoring, and reporting processes
Conduct of ad hoc studies in areas such as business process evaluation, internal and
external benchmarking, business case/ROI analysis, makes versus buy analysis, etc.
Support of corporate M&O initiatives in the areas of due diligence review, integration
feasibility analysis, cost savings analysis, etc.
Monitoring of and reporting on compliance with regulations (DOT, FMCSA, IRS, EPA,
OSHA, etc.)
Development and dissemination of management reports to, and conduct of management
briefings for, EVP's, LOB CFO's, and other key business unit executives

Team Development and Leadership

Implementation and use of existing corporate, and development of complementary


business unit-specific, employee motivation, mentoring, supervision, counseling, and
other professional development and career advancement strategies, techniques,
procedures and tools to create high-performance employees and work teams
Development and implementation of succession plans for critical business unit
employees so as to maintain and advance critical business unit competencies,
institutional knowledge, and customer and supplier relationships

QUALIFICATIONS AND COMPETENCIES

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Bachelor's degree in business administration, purchasing, supply chain management, or


a related field; MBA preferred
15+ years experience in a sourcing or internal/corporate support organization in the
service industry, including a minimum of 10 years in management/supervisory positions;
food service experience a plus
Experience developing indirect sourcing contracts, especially in areas of fleet and travel
management, with national and multinational suppliers
Experience developing and leading projects and cross-functional work teams to achieve
desired results
Strong collaboration and team-building and leadership skills
Demonstrated ability to develop and maintain relationships with key corporate and
business unit executives
Outstanding analytical, verbal and written communication, and presentation skills
Strong computer skills including MS Office (Word, Excel, PowerPoint)
and MS Project
Ability to work with employees at all levels of an organization
Excellent listening skills and a willingness to learn from others
Ability to travel domestically and (to a limited extent) internationally

OTHER

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Competitive Compensation and Fringe Benefits Package


Equal Opportunity Employer

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