KENNETH J.

NIESEN
8345 N. 6TH STREET 480-250-3395
PHOENIX, ARIZONA 85020 ITNETGUY@yahoo.com
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OBJECTIVE

Seeking IT Business Systems Analyst position where my extensive experience and strengths as a
dedicated, results-driven Information Technology Systems Analyst will provide outstanding
analytical and problem solving skills in time-intensive environments and be a significant
contribution to your company. I possess excellent communication and interpersonal skills with
colleagues, customers and executive management and can effectively relate complex technical
issues to both technical and non-technical audiences.

ACCOMPLISHMENTS

• Designed, developed, authored the Working Instructions, and Policy and Procedure
documentation for numerous previous employers and provided detailed, time sensitive
data reporting for various and multiple departments as well as executive management.
• Detailed experience with SAS and SQL statements including but not limited to PROC,
PRINT, UPDATE, SELECT statements for ongoing time sensitive company reporting
requirements.
• Defined, instituted and documented new processes and procedures following strict
HIPPA regulations for more efficient reporting, analysis and processing of
Medicaid/Medicare claims.

PROFESSIONAL EXPERIENCE

INDUSTRIAL CONTRACTORS SUPPLY, INC, Mesa, Arizona 2008-2010

Database Administrator
Industrial Contractors Supply, Inc is a privately owned customer contact call center. I designed
and developed the company’s database and functionally served as the database administrator
while I authored Working Instructions and Policy/Procedures documentation for the system.
• Developed, created and administered small business database for a customer contact call
center.
• Designed, developed, authored the Working Instructions, and Policy and Procedure
documentation for the company to document all database administration procedures.
• Design, monitor, query, report and enhance information within Access Database for new,
acquired data, historical data as well as create MS Excel report devices within the
database for various departments, customer records, and agent reports.
CITY OF PHOENIX, Phoenix, Arizona 2008-2008
Contract position - Data Analyst
IT Programmer Analyst responsible for multiple information technology subsystem
conceptualization, design, planning, implementation, and maintenance, and for user and
computer operations personnel training. Work included conceiving, designing, and maintaining
databases and telecommunications integrated with other systems; translating specifications into
computer language; testing results; designing or assisting in the design of file structures.
• Develop and create SAS programs to run analytical data requirements for Member
Services Department while programming directories and Ad-hoc reports.
• Edit previous SAS scripts to complete or repair coding from previous employee
programming errors.
• Managed and supported member server applications based on front end and financial data
systems and MS SQL server, along with UNIX and SAS programming applications.
• Designed, developed, authored the Working Instructions, and Policy and Procedure
documentation for the City of Phoenix to document SAS programs that were developed
and created.
• Design, monitor, query, report and enhance information within Access Database for new,
acquired data, as well as create report devices within the database for other employees in
various departments.

BANK OF AMERICA, Phoenix, Arizona 2006-2007

Contract position - Data Analyst
IT Technology associate responsible for building and maintaining data network linking more
than 6,100+ retail banking offices, nearly 18,500 ATMs and the nation's leading online banking
and bill pay service. The IT team also runs multiple data centers while providing support for tens
of thousands of desktops throughout the corporation.
• Develop SAS programs to run analytical data requirements, for Member Services
Department, while programming directories and Ad-hoc reports.
• Managed and supported member server applications based on front end data systems and
MS SQL server, along with UNIX and programming in SAS applications.
• Designed, developed, authored the Working Instructions, and Policy and Procedure
documentation for Bank of America SAS programs.
• Design, monitor and enhance Access Database for new, acquired data.

CAREMARK, Scottsdale, Arizona 2001-2006

IT Systems/Network Analyst
One of the nation's leading pharmacy benefit management (PBM) companies, and provides
comprehensive prescription benefit management services to over 2,000 health plans, including
corporations, managed care organizations, insurance companies, unions and government entities.
Responsibilities within the Network department included the collection of information from the
customer and research the requested information or refer the inquiry to a subject matter expert
within the company. Responses to customer inquiries are tracked and reported. The collection of
market information on customer satisfaction from various sources would produce general reports
that measure the company's results for meeting customer expectations.
• Developed long term information/forecasting plans (Pharmaceutical
Demographics/Credential Information Survey Project) and projects, while balancing
annual budgets and resource forecasting to determine staffing requirements.
• Manage relationships with vendors and internal and external IT auditors. Develop SAS
programs to run analytical data requirements, for Member/Client Services Department,
directories and Ad-hoc reports.
• Managed systems support staff, including application developers, contractors,
desktop/server/network integrators and Xerox Copy Center. Managed client server
applications based on front end Rx data systems and MS SQL server.
• Designed, developed and authored documentation for Caremark SAR Manual (System
and Analysis Requirements) and SOP (System Operating Procedures).

CAREMARK, Scottsdale, Arizona 1999-2001

Systems Programmer/Analyst
• Developed, supported and maintained three separate mainframe applications in SAS
format.
• Supervised/trained programming staff to complete systems processes and address
constantly evolving programming needs.
• Developed interface programming between mainframe applications and networked
servers for data transfer for long term data reporting applications running on Penguin
Platform.
• Designed, monitored and enhanced Access Databases for all newly acquired information
systems. (Clinical Systems Product) Scheduled and chaired ITD Clinical meeting
agendas.

ABBOTT LABORATORIES, North Chicago, Illinois 1991-1999

Computer Operator
Designed, developed, coordinated, installed and monitored MS Access 7.0 Database for
Fermentation Research and Development Department information and research results. Manage
company’s employment and experimentation database and records.

Hazardous Waste Treatment Coordinator 1991-1996

Responsible for maintaining company’s RCRA certification and monitoring issues related to
compliance with FDA and OSHA safety requirements and Federal regulations.

TECHNICAL SKILLS:

Network/Operating Systems: Windows, Linux, MVS, OS/390.

Advanced Programming Fluency: SAS, GQL, SQL, VB & C#.Net.
Mainframe/Network Applications: AS400, 3270, Quantum Leap.
Application Development: MS Access, SQL, Crystal Report.
Hardware: IBM, Compaq, DELL, Blackberry Enterprise, T1,DSL
Office Productivity: Visio, Word, Excel, PowerPoint, Outlook, & Access

EDUCATION

MBA, Master of Science in Business Administration, (expected graduation 6/2010)

KELLER UNIVERSITY, Phoenix, Arizona

BS, Bachelor of Science in Technical Management 06/2005

DEVRY UNIVERSITY, Phoenix, Arizona

Associate of Science in Computer Information Systems Data Processing, 04/1999

GATEWAY TECHNICAL COLLEGE, Kenosha, Wisconsin