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Content
Types of Resources
Resource Management
Learning Objective
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Business Resources are the means available with an organization to achieve their
desired goals and objectives.
Types of Resources
Physical Resources
Physical resources are the typical assets that appear on the companys balance
sheet. Reporting on the care and use of these assets is the primary focus of the
financial accounting system. Planning and organizing a companys physical
resources requires understanding how to use these resources to provide services
and products that customers value. Physical resources are the organizations
tangible resources such as cash, property and equipment.
Intellectual Resources
Intellectual Resources either does not show up on the company balance sheet and
appear only in a restricted manner. Intellectual resources are often further split into
human resources and structural resources. Human Resources of the organization
include knowledge and skill of its employees which are the results of good hiring,
training and education. These also are the resources that easily can leave the
organization at any time. The organization would suffer if it could not attract and
retain talented and motivated employees. Structural resources result from applying
and sharing knowledge and skills. These include organizations customer
relationships, database, organizational procedures and patented products and
services. These intellectual resources would stay with the organizations even if the
employees who created them walk away. Planning and organizing an organizations
intellectual resources require three critical things:
Selective hiring practices to make sure that right people become part of the
organization;
Management practices that motivate people to share their knowledge and stay in
the organization; and
Legal and security measures to protect the structural resources that people
create.
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Resource Management
Resource management is the efficient and effective deployment of an organization's
resources when they are needed. Such resources may include financial resources,
inventory, human skills, production resources, or information technology (IT).
In any economy and every industry, companies compete for customers and
resources. Competition means there will be winners and losers. Winners of
economic competition create products and services that customers value and in
doing so they create job and opportunities for employees and investors. Cost
management information help the winners to increase customer value by helping to
manage quality and reduce cost by identifying opportunities to eliminate wasteful
processes and practices. For example, cost management information may indicate
that an organization could reduce cost by using services by other who specializes in
providing them. This is the main reason why in present scenario Business Process
Outsourcing provides a rich new source of competitive advantage.
Mexico. Manufacturing
Philippines, Administrative
Each of these countries has complex economies that span the range of business
activity, but from a BPO perspective they have comparative advantages in the
specific functions cited. BPO is considered as a means of eliminating business
processes that are not part of the core competence of the organizations. Back-office
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functions such as payroll and benefits administration, customer service, call center,
and technical support are just a few of the processes that organizations of all sizes
have been able to outsource to others who specialize in those areas. Removing
back-office functions from their internal operations enables organizations to reduce
payroll and other overhead costs. In the next 15 years, Forrester Research predicts
that 3.3million service jobs will move to countries such as India, Russia, China, and
the Philippines. Earlier BPO adapters among fortune 100 companies include IBM,
American Express and General Electric.
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Right to be informed
Means right to be informed about the quality, quantity, potency, purity, standard and
price of goods so as to protect the consumer against unfair trade practices.
Consumer should insist on getting all the information about the product or service
before making a choice or a decision. This will enable him to act wisely and
responsibly and also enable him to desist from falling prey to high pressure selling
techniques.
Right to Choose
Means right to be assured, wherever possible of access to variety of goods and
services at competitive price. In case of monopolies, it means right to be assured of
satisfactory quality and service at a fair price. It also includes right to basic goods
and services. This is because unrestricted right of the minority to choose can mean a
denial for the majority of its fair share.
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Right to be heard
Means that consumers interests will receive due consideration at appropriate
forums. It also includes right to be represented in various forums formed to consider
the consumers welfare. The Consumers should form non-political and noncommercial consumer organizations which can be given representation in various
committees formed by the Government and other bodies in matters relating to
consumers.
Consumer Complaint
Affidavit of Complainant
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Relief prayed (such as Refund of Interest, Principal Amount. etc. physical mental
torture etc.). While asking for claims, the amount should be within reasonable
limits.
WHAT
IS
JURISDICTION
OF
THE
DISTRICT
FORUM/STATE
Where the value of the goods or services and compensation (if any, claimed
uptoRs. 20 Lakhs) then complaint will come under Jurisdiction of District Forum.
The President,
Where the value of the goods or services and compensation, if any, claimed is
above Rs 20 Lakhs but uptoRs. 1 Cores. Then complaint will come under
Jurisdiction of State Commission.
The President,
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Where the value of the goods or services and compensation, if any, claimed
exceeds Rs. 1 Cores. Then complaint will come under Jurisdiction of National
Commission.
The President,
SR.
NO.
COMPENSATION CLAIMED
AMOUNT OF
FEE
PAYABLE
DISTRICT FORUM
(1)
Up to one lakh rupees For complainants who are under the Below Nil
Poverty Line holding Antyodaya Anna Yojana Cards
(2)
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(3)
Rs.200
(4)
Rs.400
(5)
Rs.500
STATE COMMISSION
(6)
Rs.2000
(7)
Rs.4000
NATIONAL COMMISSION
(8)
Rs.5000
Accelerate GDP growth from 8% to 10% and then maintain at 10% in the 12th
Plan in order to double per capita income by 2016-17
Increase agricultural GDP growth rate to 4% per year to ensure a broader spread
of benefits
Education
Reduce dropout rates of children from elementary school from 52.2% in 2003-04
to 20% by 2011-12
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Increase the percentage of each cohort going to higher education from the
present 10% to 15% by the end of the plan
Health
Reduce infant mortality rate to 28 and maternal mortality ratio to 1 per 1000 live
births
Provide clean drinking water for all by 2009 and ensure that there are no slipbacks
Reduce malnutrition among children of age group 0-3 to half its present level
Reduce anaemia among women and girls by 50% by the end of the plan
Raise the sex ratio for age group 0-6 to 935 by 2011-12 and to 950 by 2016-17
Ensure that at least 33 percent of the direct and indirect beneficiaries of all
government schemes are women and girl children
Ensure that all children enjoy a safe childhood, without any compulsion to work
Infrastructure
Ensure electricity connection to all villages and BPL households by 2009 and
round-the-clock power.
Ensure all-weather road connection to all habitation with population 1000 and
above (500 in hilly and tribal areas) by 2009, and ensure coverage of all
significant habitation by 2015
Provide homestead sites to all by 2012 and step up the pace of house
construction for rural poor to cover all the poor by 2016-17
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Environment
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