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ANSAR IJAZ
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VISION
PepsiCos responsibility is to continually improve all aspects of the world in which
we operate environment, social, economic creating a better tomorrow than today
Tomorrow greater than Today.
We believe Sustainability lives at the intersection of public and corporate interest. It
encompasses citizenship and corporate social responsibility, which are about doing
the right things for society and for the business. It encompasses the health of the
Company, which is about fulfilling our mission of creating financial rewards and
growth.
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MISSION STATEMENT
To be the world's premier consumer Products Company focused on convenient foods
and beverages. We seek to produce healthy financial rewards to investors as we
provide opportunities for growth and enrichment to our employees, our business
partners and the communities in which we operate, and in everything we do, we strive
for honesty, fairness and integrity.
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Pepsi Cola Int. operations in Pakistan are being monitored by West Asia Division of
Pepsi Cola International.
The West Asia Division comprised four countries
Afghanistan
Bangladesh
Pakistan
Sri Lanka
The company in Pakistan had its head office in Lahore. The business with the Bottlers
was handled through Franchise Managers. Eight bottling companies in Pakistan
produced the Pepsi brands of soft drink. These companies bottling plants located in
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Faisalabad
Lahore
Islamabad
Multan.
Gujranwala.
Karachi
Hyderabad
o Sakkar
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Address:
Introduction:
was production of Coca Cola products. But in 1980 achieved license of PCI and start
the production of PEPSI products in May 27, 1981. In 1998 they attain the ISO 9002
certification. NBC have five plants and in 2002 they also start the production of
7up.NBC is the largest bottling plant in Pakistan. They produce 100,000 cases/day,
and their production capacity also largest in South Asia. Total 1050 employees are
working in NBC and 1500 workers.
The company operates through a well-established network of a number of
distributors. The company has two types of delivery systems i.e.
Retailers
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Customers
Distributor
Retailers
Customers
The basic difference between the direct and the indirect delivery system is that in a direct
distribution system, the company spends its own sources while in an indirect distribution;
the dealer spends his own resources on all the factors which increased the sale. The
company also has its depots in different cities. This helps a lot in increasing its sale and
directing the distribution system.
They are in following ares:
o Sialkot
o Narowal
o Mandi Bahauddin
o Gujrat
o Shahdara
o Jehlum
o Sheikhupura
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1993
1993
1994
1987
1987
1989
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1995
2006
2009
2009
2010
Pepsi Cola
Pepsi Diet
7up
7up Free
Mirinda
Mountain Dew
Teem
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Slices Juice
COMPLETE
PRODUCT
LINE
Complete
Product
Line of
NBC
BRANDS
PACKING
UNITS
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VOLUME
PEPSI
MIRINDA
250 ML
1000 ML
1500 ML(PET)
1000 ML(PET)
2250 ML (PET)
500 ML
300 ML(NR)
300ML CAN
250 ML
1000 ML
1500 ML(PET)
1000 ML(PET)
500 ML
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TEEM
7UP
300 ML(NR)
300ML CAN
250 ML
1000 ML
1500 ML(PET)
250 ML
1000 ML
1500 ML(PET)
1000 ML(PET)
2250 ML (PET)
500 ML
300 ML(NR)
300ML CAN
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MOUNTAIN DEW
PEPSI DIET
7UP Free
250 ML
1000 ML
1500 ML(PET)
1000 ML(PET)
2250 ML (PET)
500 ML
300 ML(NR)
300ML CAN
330 ML CAN
300 ML(NR)
250 ML
1500 ML(PET)
1000 ML(PET)
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Sting
Slice
500 ML
300 ML(NR)
300ML CAN
240 ML
500 ML
240 ML
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Production Department
MEM Department
Planning Department
IT Departments
Procurement Department
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Shipping department
Audit Department
Cash Deprtment
Shipping Department:
Shipping is a very critical area for any beverage organization. It serves the role of
coordinator or middleman between production and sales. Ensuring appropriate
quantity and on time availability of empty & liquid stock is most important. Any
malfunction in empty receiving, storage and supply to plants, liquid stock and
distribution directly affects sales. This is a complete chain or cycle and any weak link,
bottleneck or disturbances will slowdown the whole operations.
Production Department:
Production is like a back bone in any manufacturing organization. In NBC the main
production materials are
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Sugar
Co2
Water
Ammonia etc
The production starts with the empty wash department where the empty bottles are
washed with detergents so that the syrup can be filled into these bottles. then second
department in the production is syrup preparation department where the syrup of
different flavors ids prepared then the empty bottles are filled with the syrups at this
stage water and co2 is mixed with the syrup and crowns are fitted on the bottles then
these bottles are put into the plastic shells where these are transferred to the stock.
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Sales:
Sale is a very important tool of any customer based company. Sale is not only selling the
products to its retailers. It has many requirements which are under.
1. Keeping a positive, optimistic attitude.
2. Being organized.
3. Being persistent.
4. Being original
5. Asking for the sale
6. Asking for more
Structure:
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Manager S & D
Manager S & D
Unit Manager
Unit Manager
Territory
Coordinator
Sales Officer
/Sales Supervisor
Territory
Coordinator
Salesman
TDM
A.D.R
CR
T.U Setup
As defined above NBC works in nine district of Punjab. For proper Sale and make the
product easily to the customer it makes 6 regions and 17 units. Unit wise detail of
employees is as under.
Regions are as under:
1: Sialkot
2: Sheikhupura
3: Gujrat
4: Jhelum
5: Gujranwala out
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DISTRIBUTION AREAS
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MMR&S
A.M
Marketing
Services
A.M
MR&D
Computer
Operator
Computer
Operator
MRE
MSE
MRO
MSO
MRS
MSS
Employee Strength:
There are total 108 employees are working in the MR&S department. The detail of the
employees according to designation is as following:
Designation
Number of Employees
Manager
01
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02
04
05
19
25
09
28
Computer Operators
04
Drivers
11
________________________________________________
Total
108
Scope:
Area verification.
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Market intelligence.
Pre-field work.
Making Results.
EDS (every dealer survey) here the term dealer means retailer.
Activities:
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Census
Market
Developm
ent
Reporting
Tools of
Trades
MR&D
Working
Retail
Audit
Sales
Workings
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a- Consumer Surveys
Analyzing the use of daily used products and the market basket analysis to check
out their consumption patterns and income level
b- Retailer Surveys
Visit every shop selling carbohydrate soft drinks (CSD's). The teams collect
information about everything having forms containing following information;
-Name of the store
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Keryana Stores
General Stores
Super Stores
Departmental Stores
Cold Corners
Tuck Shops
Canteen
Tea Stall
Bakery
Confessionary
Hotel
Motel
Restaurant
Keryana Stores:
Shops having open goods of daily use more than 50% i.e. salt, tea, ghee, sugar, pulses
etc are called Keryana Stores. Types of Keryana Stores are:
-Small Keryana Stores
-Medium Keryana Stores
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Canteen:
The shops particularly in institutions, firms or factories and for specific people are
called canteens.
Tea Stall:
The shops where tea, the key element, and some sort of cold drinks are being sold are
called tea stalls.
Bakery:
The shop where baking items are available e.g. biscuits, cakes, breads, bun etc are
available, they also have some sort of cold drinks, are called bakeries.
Confessionary:
The shop dealing in toffees, chocolates, juices etc is called confessionary.
Hotel:
The place where food and accommodation is available is called hotel.
Motel:
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3- Sales Workings
MR&S is the back bone of sales department which check flaws, gaps, and all
discrepancies in sales. Its the duty of the MR&S department to maintain a check over
sales staff and keenly observe the workings of the sales department. They also
maintain customer demand forecast (CDF) report to help out sales and other
departments.
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Verificati
Approval
By Sales
By MR&D
By MS
Issuance &
By MEM
Department
[
Integrity:
If the chillers issued against specific space are being filled accordingly is called
chillers' integrity. The integrity of the chiller is being violated if the space provided is
over or under filled.
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Self analysis
Market share
Publicity verification
Promo verification
Sampling verification
Stock verification
Publicity verification:
These are some sort of information that cater public image about the product through
event, groups, product or service sponsoring
Promo verification:
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The customers
The retailers
Sampling verification:
This also comes under the head of promo in which free delivery of goods is made to
either consumer or retailer. For this a specific segment is selected and sampling is
made in high demand area. All these activities are checked out by this department.
Finance Department
It deals with the financial matters of the company. It collects the revenues and makes
different payments and maintains proper record of the financial performance of the
companys business to show the net result in the form of either profit or loss.
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The job of the Accounts section is to maintain books of accounts. There are following
main activities of accounts.
Issuance of purchase vouchers for raw material, plant and machinery and general
store items
Computerized general ledger system is working and shows the result of each
transaction up to balance sheet and income/profit and loss statement.
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S. No
Years
Amount (Rs.)
2007
10,377,568,400
2008
10,617,116,000
2009
9,864,139,278
2010
9,156,873,203
2011
9,560,659,100
12000000000
10000000000
8000000000
BALANCE SHEET
2006
2007
2008
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2009
2010
Year
Amount (Rs.)
2007
3,280,475,629
2008
5,787,512,364
2009
4,828,421,450
2010
7,325,416,546
2011
7,530,520,856
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8000000000
7000000000
6000000000
5000000000
4000000000
3000000000
2000000000
1000000000
0
2006
2007
2008
2009
2010
Fi
2007
2008
12,756,8
53
8,367,94
5
4,388,90
8
2,218,67
5
15,617,4
50
11,841,2
17
3,776,23
3
1,901,21
7
17,918,4
27
12,957,3
98
4,961,02
9
2,571,81
3
16,289,9
73
11,911,4
20
4,378,55
3
2,057,29
6
18,309,07
0
1,292,622
2,170,23
3
195,637
2,365,87
0
208,794
1,875,01
6
154,824
2,029,84
0
334,905
2,389,21
6
498,566
2,887,78
2
529,316
2,321,25
7
435,872
2,757,12
9
689,561
2,532,460
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2009
2010
2011
4,580,665
2,288,498
466,474
3,060,230
789,665
2,157,07
6
249,000
1,908,07
6
1,694,93
5
172,500
1,522,43
5
2,358,46
6
430,000
1,928,46
6
2,067,56
8
520,075
1,547,49
3
3,077,678
720,085
1,767,695
requirements the organization with a smart staff and developed setup, the
department has eliminated much work load, paper work and saved a lot
previous
time. The software system have two basic parts and these are developed in some
programming language. The post important part of any information system is
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database. The database is the basic structure of data and defines how data
is organized,
stored and retired from memory. The database operates at the back end. At the front end
, data is entered and retired through input screens. The MIS department is currently
performing its day-to-day operations as
also provide technical
8.0 is in
area network) the department has licensed software working. The following
systems are working in the department. Plant Efficiency System: The system is
designed to keep current information about what is going on
The system is helpful in getting production figures
line efficiency, mechanical efficiency,
allowances, tax, net pay and any other
. Sales & Distribution System:
distribution system. It
mix system
by
The basic input of this system is empties slip, liquid out slip, full in slip
order sips. empty short slip, the reports of the system are load report ( dealer
wise, depot wise ) settlement sheet ( dealer wise, depot wise ) Shipping shift summary
. Daily liquid out report. Pending report. Agent wise load out summary. Agent wise sales
summary . District wise sales summary . Computerize sales statements (monthly, semi
annually, annually) Cash report
time, stoppage,
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its production and sales. the system is developed to keep complete record of the tax
transactions. stock of the product at the RG
is moved to DP
(duty paid)
payment of 15 % tax. at
production
the abovementioned
SHIPPING DEPARTMENT
Shipping is a very critical area for any beverage organization. It serves the role of
coordinator or middleman between production and sales. Ensuring appropriate
quantity and on time availability of empty & liquid stock is most important. Any
malfunction in empty receiving, storage and supply to plants, liquid stock and
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following
tasks:
Shipping is responsible for managing the empties that are required for
production.
Shipping also receives new empties of both RB and NRB and manages their
storage and handling and their proper supply to production, as they are
required by the production for filling purpose.
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Excise
Clearance
DP
Godown
Plant
Distribution
& payment .PRODUCTION
DEPARTMENT
Production is like a back bone in any manufacturing organization. In NBC the main
production materials are
Sugar
Co2
Water
Ammonia etc
All the raw material which is used in the production process is approved by the PEPSI
cola international. These materials should be according to the standards of the PCI. If in
any case the material does not match with the standards of the PCI has a right to return it
to the supplier. In this case the entire cost of the material is bearded by the supplier. This
strong check on the material is because of maintaining the high quality in the products
which is the credentials of the PEPSI cola products.
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Quality Control:
Quality control is the basic organizational objective of NBC. Quality check is made
from zero level to final products. For this purpose samples are taken from the
production to check the quality.
This sampling is done after each an hour or half an hour. These samples are tested
according to the PCI standards.
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Laboratory:
In order to maintain the high quality the plant has a well equipped lab. Laboratory is
sufficient to measure the standards and to test syrup of different flavors. The well
equipped lab enables the smooth flow of production process.
Co2 (Carbon Dioxide) PLANT:
CO2 assures the product a measure of added sanitary protection and greater shelf life.
CO2 gas in addition to product carbonation, contributes to the production process
itself by:
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Production Process:
The production starts with the empty wash department where the empty bottles are
washed with detergents so that the syrup can be filled into these bottles. then second
department in the production is syrup preparation department where the syrup pf
different flavors ids prepared then the empty bottles are filled with the syrups at this
stage water and co2 is mixed with the syrup and crowns are fitted on the bottles then
these bottles are put into the plastic shells where these are transferred to the stock.
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CASH DEPARTMENT
Cash department does cash handling (collection and payment). The major
part of
cash collection is from dealers and salesman based on their settlement sheet and daily
sales report. Cash payment is done on the
Payments include employee's pay,
to day general
Vehicles outside # are mostly used by sales staff. In case of some major
work, it comes to workshop however if there is nominal repair work, they
done locally. The staff of the department consists of 20 persons
mechanics. Record keeper, supervisor and headed by auto0
DOCUMENTS / REPORT IN THE DEPARTMENT:
have it
including
workshop manager.
Daily performance report:
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Work order
indicating defect, repair work and remarks and after repair a certificate showing that
maintenance work is alright signed by the driver of the vehicle. Work order for market.
Log book in each vehicle for each driver.
Gate pass
spare parts and stationary. A small section of store working under main store is
maintained in the workshop
must fill a work order signed by his respective in charge. The work order is also
necessary for cars and motorcycles. The work order is refereed to record keeper who
hands over to supervisor after entering in register and reports to work shop manager in
case of accident.
matching the type of work and his skills. In case of some work required from market,
supervisor himself goes with the vehicle or assigns one mechanic to monitor market
work. The driver signs the work order certificate after his complete satisfaction.
ACCOUNTS DEPARTMENT
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wages, overtime,
Computerized
each transaction up to
EXCISE
DEPARTMENT
Shamim & Co is a regular taxpayer of excise and sales tax to govt. the procedure is that
production per hour of each plant is counted and noted in cases and bottles. The excise
duty and sales tax is calculated as per govt.
DP godown after clearance and
dealers pay sales tax at
the end of each month. Sales tax and excise duty is also paid on
some raw material as sugar, crown caps, concentrate etc. the department maintains
following documents
Major Competitors
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Gourmet
Macca Cola
Amrat Cola
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joined by three other PepsiCo products in the year 2000 rankings Mountain Dew, Diet
Pepsi and Caffeine-Free Diet Pepsi.
share to the
Classic outsold all soft drinks in America during the year 2000, netting over USD$ 2
Billion at the cash register. The Coca-Cola Company maintains the CSD market as its
primary line of business. With subsidiaries located throughout the globe, Coca-Cola is
easily able to dominate the Global CSD market. In the year 2000, Coca-Cola generated
only 29% of its operating income in North America, representative of its large volume of
international sales.4 inversely; PepsiCo maintains lines of business in both the CSD
market and the snack foods market.
Corporation (BMC), Coca-Cola has held command of over half of the world's CSD
market since 1998.
spots globally in 1999, with standard-bearer Coca-Cola holding a 28.6% share of global
CSD volume. Pepsi-Cola was in second place with a 10.8% share, while PepsiCo's
Mountain Dew place Pepsi Cola Coca Cola Market Share 31.4 % 44.1 % No. of
Countries 160 200 Variety of Product Large Large Target Market Youth General Strategy
Focus Diff. Differentiation Diversification Related.Related. Companys Core
Values
1.
Focus on customer:
In which our basic focus on customer according to need and want and satisfy the
customers to our product. We treat each of our customer equality & as the most
important person while we interact with him/her. We must ensure that we do
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Focus on quality:
We ensure that each moment of our time is spent on value adding activity. We always
seek ways for exceeding expectations of customers & colleagues. We also ensure that
we do things right, first time every time.
3.
4.
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They are not invention, in the true sense, but assemblages of interrelated
technologies. Their creator take advantages of existing technology, achieving
leverage by combining what they find in the world around them into a unique
package. Product innovators are student of market and technology. Successful
products are created by the addition of a new dimension to existing products
and market.
They are developed by small teams. A sense of purpose and mission can be
better generated in small communities.
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Key customers often play a central role in their design and incremental
improvement. As we move into the future of custom designed products, the
customer will be integrated in some way in the design process.
They are used in seminars, workshops, and demonstration and are discussed in
the newsletters and at conferences to educate and develop the market.
The product does not create or expend the market. Generally the product has
undergone an incremental technical improvement with little or no
cost/performance benefit. It ends up competing with existing successful
products.
The people who develop the first product have moved on or are no longer in a
position to judge the technology and market share.
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The company loses track of the market guiding influence. In which customer
interact with the product development team.
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PEPSI
TEEM
MIRINDA
7 UP
7 UP Free
MOUNTAIN DEW
SLICE JUICE
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Marketing personals are not fully involving in new product development with
companys production department.
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SWOT ANALYSIS
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Strengths:
Brand reputation:
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Strong Distribution:
Great brands, strong distribution, innovative capabilities are strengths of Naubahar
Bottling Company.
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Production Capacity:
NBC is the biggest plant of South Asia with production capacity of 100,000 crates per
day.
Management:
Skilled managerial level staff have placed NBC at a distinguishable place by which
further peak can be forecasted.
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Anonymity:
Not all PepsiCo products bear the company name.
Preferential treatment:
Bit biasness is still being experienced by NBC regarding hiring of new employees.
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IT solutions:
With up to date IT solutions and ERP information systems the operational cost can be
minimized.
Convenience:
Focus on most important customer trend - "Convenience, which refers to increased
availability of the Pepsi brands at outlets.
Consumer Trend:
There are increasing trend toward SUGAR FREE soft drinks, and caffeine mixed
drinks.
Threats:
Maturity:
Beverage industry is fully matured. Competitor is well-run and financially
sounds.
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Imitators:
Copying of Pepsi brands have ever been a threat for NBC which is being viewed
legally but still this problem exists.
Conclusion and Recommendations for Improvement
Conclusion:
I did my internship approximately six weeks. It was a great job. I was not expecting
such a great learning it was a good experience with different people in the
organization and I am really thankful to my immediate bosses who gave me a lot of
knowledge with due respect.
The learning is helpful for my upcoming career that I am going to start after
my MBA program.
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Things were very close to me which I read in my course books and heard from
my instructors.
It was real practice what I saw in the organization and experienced to deal
with the different people.
The real picture is totally different in the organization and after this internship I felt
relax and comfortable that now I am somewhat confident to join any organization. It
was really marvelous job which I did there at NBC.
The staff from the high authority to tea boy was very kind and helping. They gave
respect and attention a lot. Our bosses even did not hide anything related to our
courses..
By doing this internship I realized that it is not an easy job whether you are in any
department. You have to work on daily tasks and assignments and have to add value
in assigned projects.
Time management is very important while you are doing a job. Behaviors and
attitudes are also important while interacting the people in the organization.
Recommendation:
On the basis of analyzing and studies, following areas are recommended to
improve the results of the organization.
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The company should focus the attention to customer services and proper
complaint handling to improve the company image in the market.
The company is going for expansion; therefore company should increase the
staff of Finance and marketing department for better results.
The company should improve the communication process among the different
departments for getting better results.
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Problems encountered:
As I was internee there so as such I nothing feel any problem there but the NBC
organization Facilitate me and help me a lot. I think that I spent my golden period here.
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Marketing
Marketing Management
Phillip Kottler
E-marketing
Judy Straus
As a source for better material of my report, I have taken help from marketing and
shipping personnels and also website of NBC and PEPSICO.
www.nbcpepsi.com
www.pepsico.com
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