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Curriculum Vitae

PERSONAL INFORMATION

Cristian David
Socului Street , No.10B , District:2, Bucharest (Romania)
+40767542310
cristyan.david@yahoo.com
Sex Male | Date of birth 24/12/1986 | Nationality Romanian

Computer assistant , Banks, Crewing/Shipping/Casinos,


Customer/Client
Service,
Public Relations, Sales,
01/03/2011Present
Helpdesk Senior
AgentInternet,
- Hewlett Packard
Sports/Fitness/Wellness,
Travel/Hotel
Staff , Other
Euroanswer Outsourcing SRL, Bucharest (Romania)

WORK
EXPERIENCE
JOB APPLIED
FOR

(Hewlett Packard - Project)


01/02/201001/03/2011

Managing
HP TeamSRL
Euroanswer
Outsourcing
Ensure
individual
are performing
Euroanswer
Outsourcing
SRL,agents
Bucharest
(Romania)against targets, reviewing their performance
Responsible
keeping
the agents informed about the updated procedures.
(Projects: Blue
- Air andforCEZ
Romania)
courteously
Daily Agents
Monitoring
Answer
inbound
calls(Pauses , Calls)
Monthly
reports
for the HP project
Respond
to customer
inquiries
personalized
Answering tocustomer
e-mails received
from
HP Back to
Office
Provide
service by
responding
the needs of the customers
clients
Tehnical
support by procedures;
phone for theanswering
HP customers
from South
Africa
Informs
by explaining
questions;
providing
information
Monthly Schedule Adherence for HP TEAM
Monthly Target Reports for HP Team

01/12/200801/05/2009

Call Center Representative

Tikshoov Romania SRL, Bucharest (Romania)


07/11/200704/03/2008
Support
- Internet
Cafe
(Project :Technical
Cable Television
BOOM
TV)
Bucharest
(Romania)
Obtains
client information
by answering telephone calls; interviewing clients; verifying information
Setup
windows
Determines
eligibility
by comparing client information to requirements

Computer
parts
setup
Informs clients by explaining
procedures; answering questions; providing information
Printer setup
25/01/200720/09/2007

Installation/maintenance of computers

Technical Support

Internet Cafe Opal, Bucharest (Romania)


EDUCATION AND TRAINING
01/01/200801/01/2010

Setup windows

Computer
parts setup
Master
/ Postuniversity
Degree

PrinterEducation
setup
Physical
and Sports University, Bucharest (Romania)
Installation/maintenance of computers

01/01/200501/01/2008

University (Graduate)
Physical Education and Sports University, Bucharest (Romania)

01/01/200101/01/2005

High School (Graduate)


Industrial School Group Sfantul Pantelimon", Bucharest (Romania)

PERSONAL SKILLS
Mother tongue(s)

Other language(s)

14/11/14

Romanian
UNDERSTANDING

SPEAKING

European Union, 2002-2014 | http://europass.cedefop.europa.eu

WRITING

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Listening

Reading

Spoken interaction

Spoken production

C1

C1

B2

B1

English

C1

Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user
Common European Framework of Reference for Languages

Communication skills

Team worker and individual


Helpful
Good communication
Active listening
Empathy
Friendliness
Open-mind

Organisational / managerial skills

Leadership (currently responsible for a team of 25 people)


I adjust to the working conditions

Job-related skills

Various amount of computer know-how


Installation/maintenance of computers
Training

Computer skills

Microsoft Office Word


Microsoft Office Excel
Microsoft Office Power Point
Microsoft Office
Outlook
Adobe Reader
SAP
SkySpeed
GCSS
MFG-PRO
OPT (One Page Tool)

14/11/14

European Union, 2002-2014 | http://europass.cedefop.europa.eu

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