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Jessica Hill

5207 Woods Walk


Villa Rica, GA 30180
(770) 862-0841
jessicajh10@yahoo.com
_______________________________________________________________________

Objective
To obtain a challenging customer service/logistics related position with a growth-oriented
company in order to utilized my skills, knowledge and experience and also acquire new
abilities.

Skills
Computer skills: Microsoft Word, Excel, Power Point, Outlook and Lotus Notes.
Excellent interpersonal skills, oral/written communication skills, phone manner, and
office etiquette. Acquired analytical and organizational skills, managerial, leadership,
technical, customer service and personal evaluation skills.

Experience
04/2008 - Present Customer Service Account Representative
RR Donnelley, Austell, GA
Acts as liaison between customer, sales, and production facility. Plans and coordinates
the production of printing jobs in order to achieve the objectives of the service agreement
in compliance of customer expectations, company policy, and profit and quality
requirements. Provide support to the sales team, ensuring all sales and service objectives
are met. Responsible for customer service in the print service center division, duties
includes processing customer request orders, printing out orders and closing out
customer's order once completed. Furnish shipping and tracing information to customers
as required and maintain damage records and back-order logs. Log all completed orders
into database for tracking and reporting purposes.

02/2007 - 12/2007 Customer Service Technical Specialist


Pitney Bowes, Hammond, IN
Performed any and all duties as assigned by management to include but not limited to:
Inventory capture, operating mail, copy and other office equipment. Shipping and
receiving of equipment, Inventory control, balance workload, and serve as focal point for
communications with the contract coordinator. Demonstrate flexibility in satisfying
customer demands in a high volume, production environment. Exhibited excellent
communication (oral and written), and customer service skills.

09/2005 - 01/2007 Hazardous Warehouse Supervisor


U.S. Air Force, England
Performed but not limited to general office duties. Maintained required documentation/
accounting records for effective requisitioning using Microsoft Excel/Word and used a
manual filing system as a backup plan. Upgraded the supply office filing system and
created training manual for new employees. Provided customer care assistance, call-ins,
processed orders, filing, data entry, and Inventory control. Verified strict compliance with
Air Force and European environmental guidelines/procedures for safe handling and
processing of hazardous cargo. Managed hazardous warehouses by ensuring proper
storage/handling and obtaining materiel safety data sheets for each asset.

01/2004 - 09/2005 Shipping and Receiving Supervisor


U.S. Air Force, England
Supervised the inbound equipment and supplies process and adhered to safe handling of
property. Completed customer’s orders, backorder status tracking, assisted with customer
care, wholesale and retail sales, received, in-checked and processed receipted assets.
Supervised the receiving, tracking, and processing of hazardous assets. Monitored the
Supply Discrepancy Report Program (SDRP) to ensure timely and accurate submission of
reports. Verified due out releases were transferred to delivery area/notice to stock to
appropriate storage area. Managed shipping and receiving personnel.

08/2001 - 12/2003 Supply Liaison


U.S. Air Force, Abilene - Dyess AFB, TX
Performed but not limited to general office duties. Served as a focal contact point for
customer's orders and needs. Reviewed incoming order forms for proper coding,
quantities that are requested and authorized approvals, initiated requests for vendor
corrections, inspection and verifying of supplies received against invoice and packing
slip. Directed material management activities involved in developing, operating,
analyzing and implementing manual/automated integrated supply systems.

11/1998 - 08/2001 Supply Parts Store Clerk


U.S. Air Force, Abilene - Dyess AFB, TX
Maintained supply inventory levels by notify supervisor if replacement needs and
checking shelves. Received order and store supplies in supply room or warehouse.
Conducted semi-annual/annual inventory and validation of supply assets. Warehouse
management. Ensured required documentation and accounting records are maintained for
effective requisitioning, receipt, storage and issue of assets. Received and processed
customer call-in orders, filing, and data entry. Ensured proper care and maintenance of
equipment and supplies.

03/1997 - 11/1998 Pickup/Delivery Driver


U.S. Air Force, Abilene - Dyess AFB, TX
Proficient operator of trucks, forklifts, and material handling equipment used to deliver
supplies and equipment to requested destinations. Adhered to all priority and routine
delivery time standards. Practiced careful defensive driving techniques to attain and
maintain a perfect safety record. Possessed wide knowledge of vehicle maintenance and
operation. Complied with Federal, State and Local regulations.

Education and Training


B.S., Logistics Management, Belford University,
Humble, Texas, 2006
42 credited hours, Community College of the Air Force

Advanced Medical Terminology Course, 2008


Supervisory Training, 2006
Records Management Training, 2006
Hazardous Management Training, 2005
Customer Service Training, 2004
Air Force Training Course, 2003
Supply Management Craftsman Course, 2002
Airman Leadership Training, 2001
Supply Management Apprentice Course, 1997