26/12/2014

PS4: Error Codes

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PS4:ErrorCodes
[PS4system]

Updated11/26/2014

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ThisarticleprovidesdescriptionsandactionsforcertainPS4errorcodes.PressCtrlFtobringupasearchboxinyourbrowser.
Thenentertheerrorcodeyou'relookingfor.Ifyourcodeisnotlisted,pleasevisitoursupportforumsat
PlayStationSupportForum.comandsearchyourerrorcodeforanyavailablesolutions.Ifyoursearchreturnsnoresults,you
maywanttosignintotheforumsandaskforhelpfromotherPlayStationusers.

CE(Other/General)Errors
ErrorCode

Description

Action
Step1:GotoPS4.

CE352392

CE353270

UpdatingPS4systemsoftwareis
requiredtousenetworkfeatures

Cannotconnecttotheserver.
Serverislikelybusytemporarily.
PlayStationNetwork(""PSN"")is
temporarilyunavailable.Pleasetry
againlaterasthePlayStation
Networkmaybeexperiencinghigh
traffic

Step2:(Settings).
Step3:(SystemSoftwareUpdate)andfollowthedescriptionto
updatethesystem.

Pleaseattempttologinatalatertime.

Step1:Deletethecontentfromhomescreen,thenrestartthe
system.Next,redownloadthecontentfromtheLibrary.

CE344528

Step2:Reviewyournetworksettings.Ifyoucanconnecttoa
differentnetwork,trythat.Youalsomaywanttochangetoastatic
Downloadeddatamaybecorrupted IPorchangetheDNSserver.
Step3:It'spossiblethenetworkisbusy,soiftheerrorpersiststry
againlater.Ifyoustillgettheerrorlater,goto[Settings]>
[Initialization]>[InitializePS4]>[Quick]andtrythePS4
initialization.
Step1:ConnectthePS4systemtotheInternet.

CE328755

Asysteminternalerroroccurred.
Couldnotgetdataoftimeanddate

Step2:Goto[Settings]>[DateandTimeSettings]>[SetUsing
Internet]andselect[SetNow].
Step3:Iftheerroroccursagain,pleasevisitourContactpageto
contactSCEAforadditionaltechnicalsupport.

CE375331
CE375342
CE375353
CE375364
CE375375
CE375386

Anoccurredduringfacerecognitionlogin.Itispossiblethatthe
facedataiscorrupted.
Step1:Logintothesystem,andreregisterthefacedata.
Facerecognitionerror
Step2:Iftheerroroccursagain,facedataofotherusersonthe
PS4systemmaybecorrupted.Logintootheruserandreregister
thefacedata.
Step1:Goto[Notifications]>[Downloads]anddeletethefailure
notification.

CE356576
CE300025
CE331771

Cannotstarttheapplication.
Applicationdatamaybecorrupted.

Step2:BackupyourdatausingUSBdeviceorPS+online
storage,andthengotoSafeModetotry[5.RebuildDatabase].
YoucanfindmoreinformationonSafeModehere.
Step3:Iftheerroroccursagain,goto[Settings]>[Initialization]>
[7.InitializePS4(ReinstallSystemSoftware)]andtrythePS4

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

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26/12/2014

PS4: Error Codes

initialization.).Note:ThisrequiresaUSBdevicewiththesystem
updatefile.InformationonupdatingviaUSBislocatedhere.
Step1:Select"Retry"ontheerrormessage.Canceldownload,
andretryfromthebeginning.
Step2:RestartthePS4andtryyourdownloadagain.
CE329374

Failedtodownlaoddata
Step3:Iftheerrorpersists,thenetworkconnectionmaybe
temporarybusyorunstable.Cancelthedownloadandretryaftera
while.
Step1:Select[OK]ontheerrormessage.Thengoto[Settings]>
[PSN]>[RestoreLicense]andtryrestoringthelicenses.

CE329206

Downloadcancelledbecause
contentdoesnotneedtobe
downloaded

Step2:Next,gotothehomescreentoselectthegameicon.
Checkthatthepurchaseditemisavailableinthegame.Ifyouhave
purchasedasubscriptionitem(i.e.seasonpass),goto[Settings]>
[PSN]>[AccountInformation]>[ServicesList]toseeiftheitem
hasbeenactivated.
Step3:Ifyoucannotfindtheitem,restartthePS4systemandtry
Step2again.

CE339500

Couldnotconnecttotheserverto
verifythelicense

Theremaybeanissuewiththeserver.Pleasetryagainlater.
Step1:Deletethecontentfromhomescreen,thenrestartthe
system.Next,redownloadthecontentfromtheLibrary.

CE377322
CE362449

Downloadeddatamayhavebeen
corruptedduringthedownload
process

Step2:Iftheerrorpersists,goto[Settings]>[Initialization]>
[InitializePS4]andtrythePS4initialization.
Step3:Iftheerroroccursagaintheremaybeanissuewiththe
PS4'sharddrive(HDD).IfyouhavepreviouslychangedtheHDD,
usetheotherHDD.Ifnot,pleasevisitourContactpagetocontact
SCEAforadditionaltechnicalsupport.
Step1:Goto[Notifications]>[Downloads]andcheckthecontent
isonthelist.Deletethecontentfrom[Options],andretry
downloadingthecontentfromtheLibrary.

CE329284

Downloadhascancelledbecause
thedownloadingofthiscontenthas
previouslybeenstartedand
experiencedanerror.

Step2:Ifyoufaildownloadingthecontentagain,backupthedata
usingUSBdeviceorPS+onlinestorage,andthengotoSafe
Modetotry4.RebuildDatabase].Youcanfindmore
informationonSafeModehere.AftertheRebuildDatabaseis
finished,bringbackthedataandretryyourdownloadfromthe
Library.
Step3:Iftheerroroccursagain,goto[Settings]>[Initialization]>
[InitializePS4]andtrythePS4initialization.

CE328890

ErroroccurredinGameor
Application

AnerrorhasoccurredwhileusingaGameoranApplication,
pleasetestyourInternetconnectionbynavigatingto[Settings]>
[Network]andchoosing[TestInternetConnection].Ifthetestfails
tosignintoPlayStationNetworkpleasetryagainlaterastheserver
maybeexperiencinghighvolume.

CE328834

Internalerror

TurnoffthePS4andrestartthesystem.

CE331793

Applicationisnotfound.

Retryaftertheinstallationiscompleted.
InstallationofAddOnsfailsuntiltheinstallationofapplication
installationiscomplete.
Youmayhaveaproblemconnectingtoyourlocalnetwork,please
trythefollowingsteps:
Step1:PlayStationNetwork("PSN")orthegameserversmaybe
temporarilyunavailable.EnsurethatPSNservicesandthegame's
serversareavailable.

CE339915

Connectionerror.

Step2:Ifbothservicesareactive,carryoutanInternetconnection
testbygoingto[Settings]>[Network]>[TestInternetConnection]
toconfirmyoucanconnecttotheinternet.
Step3:Updateyourrouter'sfirmware.Pleasecontactyourrouter
manufacturerorInternetServiceProvider("ISP")forassistanceif
required.Turnoffotherdevicesconnectedtoyournetwork.If
you'restillexperiencingdifficulties,pleasetryagainlaterasthe
servermaybeexperiencinghightraffic.
TheupdatefileonyourUSBdevicecannotbeused.Toinstallan
updatefilefromUSB,pleasemakesurethatyou'reusingthe
correctupdatetype:

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

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PS4: Error Codes

CE347880

Thisupdatefilecannotbeused.

Forastandardupdateyou'llneedthelatestversionoftheSystem
Softwarewhichcanbedownloadedfromthispage.Ifyou'vetried
usingthisfilealready,orifyou'veinstalledanewHardDiskDrive
orinitializedyoursystem,you'llneedtocarryoutanewinstallation
oftheSystemSoftware.You'llfindinstructionsonhowtoinstall
this,aswellasthedownloadfilehere.

ThePS4couldnotupdatethesystemsoftwareusingaUSB
storagedevice,pleasetryupdatingtheconsoleviatheinternet.If
that'snotpossible,pleasefollowthefollowingsteps:
Step1:Checkthattheupdatefile("PS4UPDATE.PUP")isstored
inthecorrectfilestructureasshownintheimagebelow:
CE307741

Cannotupdate

Step2:Iftheerrorpersists,thedownloadedfilemaybecorrupted,
sopleasedeletetheupdatefilefromyourUSBdeviceand
downloadthefileagain.
ThePS4systemcannotdetecttheHardDiskDrive("HDD")inthe
console,pleasetrythefollowing:
Step1:TurnoffthePS4,unplugthepowercordandremovethe
topcover.Pleaseclickhereforinstructionsonremovingthe
HDDcover.
CE343358

NoHardDiskDrivedetectedin
yourPS4

Step2:CheckthattheHDDiscorrectlyinstalledbyremovingit
fromtheconsole,andreinserted.
Step3:Ifyouarestillexperiencingtheerrorafterreinstallingthe
HDD,itcouldbecorruptorfaulty,oryourconsolemaybeinneed
ofservice.PleasecontactPlayStationSupportforfurther
assistance.
Step1:Closetheapplication,installthelatestsystemsoftware
andgameupdate,andrestartthesystem.
Step2:IfaPSCameraisconnectedtothesystem,removeitand
rebootthesystem,thengoto[Settings]>[User]>[LoginSettings]
andturn"EnableFaceRecognition"OFF.

CE348780
CE363293

Anerrorhasoccurredwithan
applicationorsystemsoftware.

Step3:IfyouhaveupgradedtheHardDiskDrive(HDD)inyour
console,pleasereinstalltheoriginalHDD.
Step4:Iftheerroroccursagain,backupyoursaveddata,and
thengoto[Settings]>[Initialization]andchoose[InitializePS4].
Step5:Iftheerrorcontinuesandoccurswitheveryapplication,or
assoonastheapplicationstarts,pleasecontactPlayStation
Support.
Youmayhaveaproblemconnectingtoyourlocalnetwork,please
trythefollowingsteps:
Step1:PlayStationNetworkorthegameserversmaybe
temporarilyunavailable.EnsurethatPlayStationNetworkservices
andthegame'sserversareavailable.

CE337430
CE339454

Connectiontoserverfailed

Step2:Ifbothservicesareactive,carryoutanInternetconnection
testbygoingto[Settings]>[Network]>[TestInternetConnection]
toconfirmyoucanconnecttotheInternet.
Step3:Updateyourrouter'sfirmware.Pleasecontactyourrouter
manufacturerorInternetServiceProvider("ISP")forassistanceif
required.Turnoffotherdevicesconnectedtoyournetwork.If
you'restillexperiencingdifficulties,pleasetryagainlaterasthe
servermaybeexperiencinghightraffic.
YoucancheckthestatusofthePSNhere.

CE303927
CE306087

CE339926

HardwareError

Yoursystemlikelyneedstobeserviced.PleasevisitourContact
pagetosetupservice.

Internetconnectiontesterror

MakesureyouaresignedintoPSNbeforeyoustartthe
connectiontest.It'salsopossiblethatthePSNmaybebe
undergoingmaintenance.YoucancheckthestatusofthePSN
here.
ItlookslikeyourconsoleishavingproblemsreadingfromtheHard
DiskDrive("HDD")orBluray/DVDDrive,pleasefollowthesteps
below:

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

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PS4: Error Codes

Step1:Ejectthediscfromtheconsole,makingsureit'snotdirty,
scratchedordamaged.
CE300058

Erroroccurredwhileaccessingthe
HardDiskDrive("HDD")orBluray
/DVDDrive.

Step2:Ifthediscisingoodconditionpleasetryrebuildingthe
system'sdatabaseusingSafeModeoption5.Informationonhow
toaccessanduseSafemodecanbefoundhere.
Step3:Iftheerroroccursagain,pleasevisitourContactpageto
contactSCEAforadditionaltechnicalsupport.

Step1:TrytheInternetconnectiontestat[Settings]>[Network]>
[TestInternetConnection].Checkthattheinternetstatusisvalid.
CE329475

Couldnotdownloadthefile

Step2:Deletethecontent(ifitisshownincontentarea),andtry
redownloadingthecontentfromLibrary.
Step3:Iftheerroroccursagain,pleasevisitourContactpageto
contactSCEAforadditionaltechnicalsupport.
Step1:Ifyouhavepreviouslyactivatedthesystemasyour
PrimaryPS4,goto[Settings]>[PSN]>[ActivateasYourPrimary
PS4],deactivate,andthenreactivate.

CE328070

LicenseError

Step2:Goto[Settings]>[PSN]>[RestoreLicenses],andchoose
therestoreoption.
Step3:Iftheerroroccursagain,pleasetryagainlater.Youcan
alsocheckthestatusofthePSNhere.

CE348612

Connectiontoserverfailed

Step1:IfyouhavebeenabletoconnecttotheInternetpreviously,
PSNorthegame'sservermaybetemporarilyunavailable.Please
checkthestatusofthegame'sserverviaitswebsite.Youcan
checkthestatusofthePSNhere.
Step2:Ifyouhavethiserroreverytimeyoutrytoconnecttothe
Internet,checktheSSLinyourInternetenvironmentandverifythat
SSLisavailable.
YoumayhaveaproblemconnectingtoPlayStationNetwork
("PSN")asyournetworkconnectionhastimedoutduringthePSN
signinprocess.

CE339836
CE339847
CE339858
CE339869
CE339870
CE339881
CE339892
CE339904

Step1:PlayStationNetwork("PSN")maybetemporarily
unavailableorundermaintenance.Youcancheckthestatusof
thePSNhere.

InternetConnectiontesterror

Step2:PerformanInternetconnectiontestbygoingto[Settings]>
[Network]>[TestInternetConnection]toconfirmyoucanconnect
tothenetwork.
Step3:Ifyou'restillunabletoconnect,tryresettingyourlocal
networkconnectionbypoweringoffyourmodemand/orrouterand
waiting5minutesbeforeturningitbackon.
Step4:Ifthishasn'thelped,youmayneedtoupdateyourrouter's
firmware.PleasecontactyourroutermanufacturerorInternet
ServiceProvider("ISP")forassistanceifrequired.Ifyou'restill
experiencingdifficulties,pleasetryagainlaterastheservermay
beexperiencinghightraffic.

NP349938
CE352875

Cannotconnecttotheserver

PlayStationNetwork("PSN")orthegameserveristemporarily
unavailable.Pleasetryagainlater.

Step1:BackupyoursaveddatausingaUSBdeviceorPS+
onlinestorage.Goto[Settings]>[Initialization]>[InitializePS4]
andtrythePS4initialization.
Step2:Restoreyoursaveddata.
CE342245

Systeminternalerror
Step3:Iftheerroroccursagaintheremaybeanissuewiththe
PS4'sharddrive(HDD).IfyouhavepreviouslychangedtheHDD,
usetheotherHDD.Ifnot,pleasevisitourContactpagetocontact
SCEAforadditionaltechnicalsupport.

CE354631

Thedisccannotbeplayed

Step1:Copiedmedia,CD's,and3DBluRaymoviescannotbe
played.Pleaseverifythatthetypeofdiscyou'retryingtoplayis
supportbythePS4.
Step2:Makesurethediscyou'retryingtoplayisn'tdirty,
scratched,orotherwisedamaged.

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

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PS4: Error Codes

Step1:VerifythattheUSBdevicesupportsUSB2.0or3.0.

CE307842

PS4failedtodetectUSBdevice

Step2:EnsurethedeviceisproperlyinsertedinthePS4,andthen
waitoneminutebeforetryingtoaccessthedeviceagain.
Step3:Makesuretherearenotmultiplepartitionsonthedevice.
Step4:InitializethedeviceonaPCifpossible.
Yourconsolecan'treadsomedatafromtheHardDiskDrive
("HDD").Pleasefollowthestepsbelow:
Step1:Installthelatestsystemsoftwarebygoingto[Settings]>
[SystemSoftwareUpdate]andfollowingtheonscreeninstructions.
TurnoffthePS4,unplugthepowercordandremovethetopcover.
PleaseclickhereforinstructionsonremovingtheHDDcover.

CE343055

Failedtoreadinformationfrom
HDD

Step2:IfyouhaveupgradedtheHDDintheconsole,turnoffthe
systemandreinserttheoriginalHDDandtryagain.You'llfind
instructionsonhowtochangetheHDDhere.
Step3:Iftheerrorpersists,pleasetryrestoringtheconsoleto
factorysettings.Informationonhowtodothiscanbefoundhere.
Iftheerroroccursagain,pleasevisitourContactpagetocontact
SCEAforadditionaltechnicalsupport.
Step1:UpdatethePS4systemwiththelatestsystemsoftware.

CE300126

InternalError

Step2:Cleandisctoensurethediscyou'retryingtoplayisn't
dirty,scratched,orotherwisedamaged.
Step3:RestartthePS4system.

CE352303

NetworkError.Responsespeed
fromDNSserverislikelydelayed.

Goto[Settings]>[Network]>[SetUpInternetConnection]>
[Custom]andchangetheDNSsettings.

E(External)Errors
ErrorCode

Description

Action
ThecreditordebitcardinformationstoredonyourSony
EntertainmentNetwork("SEN")accountisinvalid,pleasefollowthe
stepsbelow:

E8200002E
E8200012C

Thecreditcardinformationisnot
valid

Step1:Goto[Settings]>[PSN]>[Wallet]>[BillingInformation]
andmakesurethatyourcreditcarddetailsareenteredcorrectly.
Step2:EnsurethattheaddressinformationonyourSENaccount
isexactlythesameasthoseonthestatementprovidedbyyour
cardissuer.
Step3:Ifthisdoesnotsolveyourissue,pleasereadourarticle
oncorrectingbillingerrors.

E82000102

Issueaddingfundstoasub
account

Subaccountsdonothaveawallet.Pleaseaddyourfundsfromthe
MasterAccountlinkedtothesubaccount.

E8200012F

Invalidvouchercode

Doublecheckandreenterthecodeexactlyaswritten.

E8F000001

PurchasedFailed

PurchasethegamedirectlyfromthePSStore,notfrominsidethe
gamedemo.

E82F001F8
E800085D1
E82E101F6
E8200013A

Connectiontoserverfailed

ThePS4wasunabletoconnecttotheserver.Pleasetryagain
later.YoucancheckthestatusofthePSNhere.
Step1:EnsurethattheaddressinformationonyourSENaccount
isexactlythesameasthoseonthestatementprovidedbyyour
cardissuer.Theregion/countrywhereyourcreditcardorPSN
voucherarepublishedneedstobesameasyourPSNaccount
region/country

E82000050
E82000163

Thehomeaddressregisteredon
yourPSNaccountdoesnotmatch
theaddressforyourcreditcard,or
anunexpectederroroccurred
duringservercommunication.

Step2:Itisnotcurrentlypossibletochangeyouraddressviathe
PS4'sPSNsettings,soyou'llneedtousethewebbrowser(PS4,
PC,ormobiledevice)tochangeitvia
SonyEntertainmentNetwork.com.Ifthisdoesnotsolveyour
issue,pleasereadourarticleoncorrectingbillingerrors.
Step3:Iftheerrorpersists,theservicemaybetemporarily
unavailable.Pleasetryagainlater.Youcancheckthestatusof
thePSNhere.

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

5/10

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PS4: Error Codes

Step1:Verifythatyourcreditcardnumberandexpirationdateare
validanduptodate.
E82000171

Creditcardonfileisinvalid

Step2:Makesuretheaddressonyourcreditcardandtheaddress
informationonyourPSNaccountarethesame.
Step3:Ifthisdoesnotsolveyourissue,pleasereadourarticleon
correctingbillingerrors.

E82000138

Failedtoaddfundstowalletusing
avoucherorPSNcard

Verifythatredeemingthecodewillnotputyourwalletoverthe
$150limit.Ifitdoes,trytoredeemthecodeatalaterdatewhen
yourbalanceislower.Ifyouaren'tatthelimitandstillreceivethis
error,pleasetryagainlater.
Youcanalsoviewourarticleoncoderedemptionissueshere.

E82F001F7

PSNisundergoingmaintenance

PSNisundergoingmaintenance.Pleasetryagainlater.Youcan
checkthestatusofthePSNhere.

E82000113

Cannotredeemthevouchercode

We'vebeenunabletoverifythevoucher.Pleasetryagainlater.

E82000134

Productvoucherregiondoesnot
matchtheaccount'sregion

Thisproductorcontentisnotavailableinyouraccount's
country/region.
Updateyoursystemsoftwaretothelatestversion.

EFFFFFFFF

Systeminternalerror

Iftheerroroccursagain,pleasevisitourContactpagetocontact
SCEAforadditionaltechnicalsupport.
Step1:Closetheapplicationandrestartthesystem.Ifthis
happenswhileinthePSStore,closethestoreandretry.

E80411302

Internalerror

E82000156

Ratelimitexceeded

Forsecurityreasonstherearelimitsonhowmanytimesandhow
fastyoucanentercreditcardandvouchercodeinformation.Try
againlater.

E82E0001C
E82E01050

AccessDenied

Theuserhasbeenbannedorsuspended.Pleaserefertothis
supportarticleformoreinformationonbansandsuspensions.

Step2:Iftheerroroccursagain,backupyoursaveddata,and
thengoto[Settings]>[Initialization]andchoose[InitializePS4].

Step1:Deletethecontentfromhomescreen,thenrestartthe
system.Next,redownloadthecontentfromtheLibrary.
Step2:Iftheerrorpersists,goto[Settings]>[Initialization]>
[InitializePS4]andtrythePS4initialization.
E80F00800

Downloadeddatamaybecorrupted
Step3:Iftheerroroccursagaintheremaybeanissuewiththe
PS4'sharddrive(HDD).IfyouhavepreviouslychangedtheHDD,
usetheotherHDD.Ifnot,pleasevisitourContactpagetocontact
SCEAforadditionaltechnicalsupport.

NP(NetworkServer)Errors
ErrorCode

Description

Action
TogetthebestexperiencefromSharePlay,bothyouandyour
friendneedahighspeedInternetconnection.Theconditions
surroundingthehomenetworkofeachplayermayalsoimpact
Internetconnectivity.Asaguide,aminimumconnectionspeedof
atleasta2Mbpsisrecommended.Tocheckyouruploadspeed,
pleasecheckwithyournetworkserviceprovider.
YoucantrythefollowingtoimproveyourInternetconnection:

NP376680

YoucannotjoinSharePlay
becausethenetworkconnection
speedispoor,orthenetwork
connectionisunstable.

TryusinganEthernetcabletodirectlyconnectyourPS4
toyourmodemorrouter.
IfyouareusingaWiFiconnection,placethePS4and
therouterclosertogether,andmakesurethereareno
obstructionsbetweenthem.
Otherdevicesonyournetworkmightbeusingalarge
amountofbandwidth.Waituntiltheyarefinishedandtry
again.
ChecktheconnectionstatusofthePS4in[Settings]>
[Network]>[TestInternetConnection].
FormoreinformationonimprovingyourInternetconnection,
pleasereadthisarticle.
TogetthebestexperiencefromSharePlay,bothyouandyour
friendneedahighspeedInternetconnection.Theconditions
surroundingthehomenetworkofeachplayermayalsoimpact
Internetconnectivity.Asaguide,aminimumconnectionspeedof

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

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PS4: Error Codes

atleasta2Mbpsisrecommended.Tocheckyouruploadspeed,
pleasecheckwithyournetworkserviceprovider.
YoucantrythefollowingtoimproveyourInternetconnection:

NP376679

TryusinganEthernetcabletodirectlyconnectyourPS4
toyourmodemorrouter.

TheSharePlayconnectionwas
lostbecausethenetwork
connectionbecameunstable.

IfyouareusingaWiFiconnection,placethePS4and
therouterclosertogether,andmakesurethereareno
obstructionsbetweenthem.
Otherdevicesonyournetworkmightbeusingalarge
amountofbandwidth.Waituntiltheyarefinishedandtry
again.
ChecktheconnectionstatusofthePS4in[Settings]>
[Network]>[TestInternetConnection].
FormoreinformationonimprovingyourInternetconnection,
pleasereadthisarticle.
Step1:BackupthesavedatausingUSBdeviceorPS+online
storage.Then,goto[Settings]>[Users]anddeletetheuser.

NP320915
NP349376

Trophydataiscorrupted.

Step2:Recreatetheuserandsignin.Transferthesaveddata
backtoPS4andretrytheTrophysync.
Step3:Iftheerrorstilloccurs,goto[Settings]>[Initialization]>
[InitializePS4]>[Quick]andtrythePS4initialization.

NP350008

PSNisundergoingmaintenance

PSNisundergoingmaintenance.Pleasetryagainlater.Youcan
checkthestatusofthePSNhere.

NP319520

Couldnotconnecttothenetwork

RetrytheInternetconnectiontestandmakesureallofyour
networksettingsarecorrect.It'salsopossiblethatthePSNmaybe
beundergoingmaintenance.Youcancheckthestatusofthe
PSNhere.
Step1:Trytomanuallysyncyourtrophiesat[Trophies]>Options
>[SyncTrophieswithPSN].
Step2:Closetheapplicationandrestartthesystem.

NP348465
NP321578

Trophyerror

Step3:Iftheerroroccursagain,backupyoursaveddata.Delete
theuserat[Settings]>[Initialization]>[DeleteUser].Createanew
userandrestorethedata.
Step4:Ifyou'vetriedthepreviousthreesteps,theerrorstill
occurs,backupyoursaveddata.Thengoto[Settings]>
[Initialization]andchoose[InitializePS4].

NP349264

Failedtouploadsavedatatothe
Onlinestorage

Youwillseeamessagethatsays"Saveddatawiththesamename
wasuploadedfromanotherPS4.Doyouwanttooverwritethis
saveddata?"Choose[Yes]tooverwritethedataanduploadyour
saveddata.

NW(NetworkLibrary)Errors
ErrorCode

Description

Action

NW314840

DNSservernotspecified.

RestartthePS4system.

NW313670

Couldnotopenwirelessdevice.

RestartthePS4system.

NW314536

Delayedserverresponse.

TryInternetconnectiontestat[Settings]>[Network]>[Test
InternetConnection].Checkthattheinternetstatusisvalid.

NW311724

Connectiontoserverfailed.

TryInternetconnectiontestat[Settings]>[Network]>[Test
InternetConnection].Ifyouareabletoconnect,butstillgetthe
error,theserverislikelybusy.Pleasetryagainlater.

Connectiontimedout

Pleasecheckthatthefirewallsettingsonyourrouteroraccess
pointdonotblockUDPPorts3478and3479.Ifyoudon'tknow
howtocheckthis,pleasecontactyourroutermanufactureror
InternetServiceProvider("ISP")forfurtherassistance.Ifthisdoes
nothelp,pleasetryagainlaterastheservermaybeexperiencing
hightraffic.

NW313748

Youmayhaveaproblemconnectingtoyourlocalnetwork,trythe
followingsteps:

NW312949

Connectiontimedoutasthe
wirelessconnectionexperiencing
instability

Step1:Performaninternetconnectiontestbygoingto[Settings]>
[Network]>[TestInternetConnection]toconfirmyoucanconnect
totheinternet.
Step2:Poweroffyourrouter/modemandwait5minutesbefore
attemptingtoconnectagain.Updateyourfirmware'srouter.For

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

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PS4: Error Codes

assistancewiththispleasecontactyourroutermanufactureror
InternetServiceProvider("ISP").Turnoffotherdevicesconnected
toyournetwork.
Step1:PSNorthegame'sservermaybetemporarilyunavailable.
Pleasecheckthestatusofthegame'sserverviaitswebsite.You
cancheckthestatusofthePSNhere.

NW312017
NW311948

Couldnotconnecttothenetwork

Step2:Iftheserversareactive,runtheInternetconnectiontestat
[Settings]>[Network]>[TestInternetConnection]andmakesure
youcanconnecttothenetwork.
Step3:Updateyourroutertothelatestfirmware.Turnoffother
devicesthatareconnectedtoyournetworktoreducestress.Ifthis
doesnotwork,tryagainlaterastheservermaybeexperiencing
highvolume.

NW314569
NW314480

Connectionerror

PSNorthegame'sservermaybetemporarilyunavailable.Please
checkthestatusofthegame'sserverviaitswebsite.Youcan
checkthestatusofthePSNhere..Thisislikelyatemporary
issue,sopleasetryagainlater.

NW314851

Timedout

RestartthePS4system.

NW311623

Undefinederror

RestartthePS4system.
Step1:IfyouhaveaccesstoaPC,followtheseinstructionsto
updateyoursystemsoftwareusingaUSBdevice.
Step2:Ifyoudon'thaveaccesstoaPC,tryInternetconnection
testat[Settings]>[Network]>[TestInternetConnection]and
makesureyoucanconnecttothenetwork.

NW312006

Failedtoupdatethesystem
softwareduetoconnectionerror

Step3:Ifyouareabletoconnect,retryupdatingat[Settings]>
[SystemSoftwareUpdate].
Step4:Ifyou'reunabletoconnect,thenetworkmaybe
experiencingissues.YoucancheckthestatusofthePSNhere.
Turnoffotherdevicesthatareconnectedtoyournetworkto
reducestressandtrytheupdateagain.

SU(SoftwareUpdate)Errors
ErrorCode

Description

Action
TheSystemSoftwareUpdatemaybepartiallycorrupteddueto
networkinstability,pleasetrythefollowing:
Step1:RestartyourPS4consoleanddownloadtheSystem
Updateagainbynavigatingto[Settings]>[SystemUpdate]>
[UpdateviaInternet].

SU359311

Updatedataofsystemsoftwareis
partiallycorrupted

Step2:Ifthisdoesntworkyoucanalsoupdateyouconsole
viaUSB.Forinformationonhowtodothis,pleaseclickhere.
Step3:Ifyou'restillunabletoupdateyourconsolepleasetry
restoringtheconsoletofactorysettingsbeforetryingagain.
Informationonhowtodothiscanbefoundhere.
Step4:Ifyoustillcannotupdateyourconsole,itmaybeinneedof
service.visitourContactpagetocontactSCEAforadditional
technicalsupport.

SU306964
SU306458

Failedtoupdatethesystem
software.Theupdatefilemaybe
corrupted.

Ifyouareupdatingthesystemviatheinternet,goto[Settings]>
[SystemSoftwareUpdate]andretrytheupdate.
IfyouareupdatingviaaUSBstoragedevice,pleasetryupdating
yourconsoleviatheinternetbynavigatingto[Settings]>[System
SoftwareUpdate]>[UpdateviaInternet].
Ifthisisn'tpossible,pleaseredownloadthelatestSystemUpdate
atthispage.You'llneedtoinstallthisusingaUSBstoragedevice,
andthecorrectfolderstructure.Detailsonhowtodothiscanbe
foundhere.

SU343280

Aninternalerroroccurred

Pleasetryagainlater.

SU307336

Thelatestversionofthesystem
softwareisalreadyinstalled

NoActionRequired.

SU306830

UpdateviaUSBstoragefailed

Step1:GotoSafeMode,chooseoption7.InitializePS4],and
followtheonscreeninstructions.Youcanfindmoreinformation
onSafeModehere.
Step2:Iftheerroroccursagain,pleasevisitourContactpagefor
additionaltechnicalsupport.

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

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26/12/2014

PS4: Error Codes

SU343224

Failedtoupdatethesystem
software.Updatehastimedout

UpdatingViaInternet:Goto[Notifications]>[Downloads]and
highlightthenotificationaboutthesystemsoftwareupdate.Push
the[Options]buttonanddeletethecontent.Thenretrytheupdate
bygoingto[Settings]>[SystemSoftwareUpdate]
UpdatingViaUSB:Retrytheupdatebygoingto[Settings]>
[SystemSoftwareUpdate].
Step1:DeletetheUpdatefilefromtheUSBstoragedevice
Step2:ClearyourbrowsercacheandredownloadthePUPfile
here.Thenretrythesystemupdate.

SU306346
SU306313

USBerroroccuredwhileupdating
thesystemsoftware.

Step3:Iftheerrorpersists,tryanotherUSBdevice.
Step4:Iftheerroroccursagaintheremaybeanissuewiththe
PS4'sharddrive(HDD).IfyouhavepreviouslychangedtheHDD,
usetheotherHDD.Ifnot,pleasevisitourContactpagetocontact
SCEAforadditionaltechnicalsupport.

WV(WebView)Errors
ErrorCode

Description

Action
YourconsoleisunabletoconnecttoPlayStationNetwork("PSN"),
pleasetrythestepsbelow:
Step1:PlayStationNetworkservicesmaybetemporarily
unavailable.PleasecheckthestatusofPlayStationNetwork.

WV338992

CouldnotconnecttoPlayStation
Network("PSN")

Step2:IfPlayStationNetworkisavailable,performanInternet
connectiontestbygoingto[Settings]>[Network]>[TestInternet
Connection]toconfirmyoucanconnecttotheInternet.
Step3:Updateyourrouter'sfirmware.Pleasecontactyourrouter
manufacturerorInternetServiceProvider("ISP")forassistanceif
required.Turnoffotherdevicesconnectedtoyournetwork.If
you'restillexperiencingdifficulties,pleasetryagainlaterasthe
PlayStationNetworkmaybeexperiencinghightraffic.
Step1:PSNorthegame'sservermaybetemporarilyunavailable.
Pleasecheckthestatusofthegame'sserverviaitswebsite.You
cancheckthestatusofthePSNhere.

WS375050
WS374318

Connectiontoserverfailed

Step2:Iftheserversareactive,runtheInternetconnectiontestat
[Settings]>[Network]>[TestInternetConnection]andmakesure
youcanconnecttothenetwork.
Step3:Updateyourroutertothelatestfirmware.Turnoffother
devicesthatareconnectedtoyournetworktoreducestress.Ifthis
doesnotwork,tryagainlaterastheservermaybeexperiencing
highvolume.
ThisSonyEntertainmentNetwork("SEN")accounthasbeen
temporarilysuspendedfromaccessingSENservicesforviolating
ourTermsofServiceandUserAgreement.Pleasecheckthee
mailaccountassociatedwiththeaccountforfurtherinformation.

WS373373

ThisPSNaccounthasbeen
temporarilysuspended

WS373687

ThisPSNaccounthasbeen
banned

WS375049

PSNisundergoingmaintenance

PSNisundergoingmaintenance.Pleasetryagainlater.Youcan
checkthestatusofthePSNhere.

WV339072

Operationtimeout.Thespecified
timeoutperiodwasreached
accordingtotheconditions.

Connectiontimedout/connectionerrorwhilereceivingdata.
Networkmaynotbestablenow.Pleaseretryafterawhile.

WV338981

Connectiontimedout/Can'topen
webpage

ChecktomakesuretheURLyoutypediscorrect.Ifitiscorrect
andyouareunabletoconnect,pleasetryagainlater.

ThisSonyEntertainmentNetwork("SEN")accounthasbeen
bannedfromaccessingSENservicesforviolatingourTermsof
ServiceandUserAgreement.Pleasechecktheemailaccount
that'sassociatedwithyourSENaccountforfurtherinformation.

Step1:Gotofollowinggooglewebsiteonyourbrowserandsignin
withtheGoogleaccountthatisregisteredonyourPS4:
https://security.google.com/settings/u/0/security/permissions?
pli=1
WS373137

Couldnotuploadavideoduetoan
errorbindingtheYouTubeaccount

Step2:Onthewebpage,select[PSN]>[Revokeaccess]
Step3:OnthePS4,goto[Settings]>[PSN]>[LinkwithOther
Services]>[YouTube]>[SignIn]torebindtheaccount.

https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC8

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26/12/2014

PS4: Error Codes

Step4:OnyourPS4,goto[Notifications]>[Uploads]toretry
uploadingyourvideo.

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https://support.us.playstation.com/app/answers/detail/a_id/5111/related/1/session/L2F2LzEvdGltZS8xNDE5NjQyNDM1L3NpZC

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