DECLARATION

I hereby declare that the project, which is being presented in this report, entitled A
STUDY

OF

TRAINING

&

DEVELOPMENT

AT

NESTLE

INDIA Ltd.,

PANTNAGAR is an authentic record of my own work during the period of 5 weeks

summer training from 11-06-12 to 19-07-12 as a part of my MBA course of GBTU.

The information which is given by me in this report is exclusively for the concerned
organization and the institute. It would not be submitted by me anywhere else.

Apurv Maan
MBA 2nd Year

S.R.M.S.C.E.T, Bareilly

ACKNOWLEDGEMENT

I am extremely thankful to our honourable H.O.D Dr. Anant Kumar Srivastava whose
encouragement & moral support provides the valuable guidance, which has been a source
of Inspiration for completion of the project.
I am also grateful to my project guide Ms. Nikita Sarpal who helped me a lot for
completing my summer training project report.
I would like to thank all faculty members, my friends who helped me in my project of our
institute SRMSCET, BAREILLY.
I express my sincere gratitude to my industry guide Ms. Divya Saxena for her able
guidance, continuous support and cooperation throughout my project without which the
present work would not have been possible.
I pay my sincere thanks to entire team of NESTLE India Ltd., PANTNAGAR for the
constant support and help in the successful completion of my project.

(APURV MAAN)

Executive Summary

The Project A Study of Training & Development at Nestle India, Pantnagar aims at
understanding and analyzing the effectiveness of training and development programmes at
Nestle India ltd., Pantnagar. The objective of the project is to know the effectiveness of the
training and development programmes and analyze the difference between the theoretical
and the practical aspects related to the training and further analyzing the practices involved
in the Nestle India Ltd.
Training is the process of teaching the new and present employees the basic skills they
need to effectively perform their job. In other words, training refers to the teaching and
learning activities carried on for the primary purpose of helping members of the
organization to acquire and also to apply the required knowledge, skill and attitudes to
perform their jobs effectively. Training also helps in making a new employee known to the
organizations rules, policies, culture, legal compliance related to his job. Training helps a
new employee in doing the job for which he has been selected by the organization so that
he can stand on the organizations standards and expectations.
Training is the most important part of any organization activity as it helps to improve skills
and abilities of the employees so that they can better equipped to perform his present job or
to mould him to be fit for a higher responsibilities . Training is different from Education as
education is the life long process of increasing the general knowledge and understanding of
the people about the total environment and thus it is theoretical in nature.
Development on the other hand covers activities which bring about growth of the
3

personality and help individual progress.

My Project aims at studying the meaning and the need of training and development along
with the types of training. The main purpose of this project is to identify the effectiveness
of training and development programmes at Nestle India Ltd., Pantnagar. This is done
through a survey of employees who have undergone training within the organization. The
analysis is done through observation of findings. The major finding are that the
employees find the training programmers as effective and useful for development. Nestle
India Pvt. Ltd. is projective towards improvement of employees and development of the
organization.CONTENTS
i.
ii.
iii.

Declaration
Acknowledgement
Executive Summary

Part A: About the Organization

Chapter 1 Nestle India Ltd., Pantnagar Overview
1.1 Origin, Vision and Mission
1.2 Business Profile
1.3 Organizational Structure
1.4 Products & Services
1.5 Achievement and Recognition of NESTLE
1.6 SWOT Analysis
1.7 Marketing Strategies

Page No.
1-3
4-8
9 - 15
16 - 18
19 - 20
21- 23
24 - 27
28 - 30

Part B: About the problem and suggested solutions

Chapter 2 Introduction
2.1 Introduction to the Topic

31 - 63

Chapter 3 Scope and Objective of study

3.1 Scope
3.2 Objective

64

Chapter 4

65 - 75

Research Methodology

Chapter 5

Data Analysis and Interpretation

76 - 91

Chapter 6 Findings, Recommendations and Limitations

6.1 Findings
6.2 Limitations
6.3 Recommendations

92
93
94 - 95

Chapter 7

96

Conclusion

Bibliography

97

Annexure- Questionnaire

LIST OF TABLES

Table No

Table Name

Page No.

Table No. 1

Improvement after pre post workshop

77-78

Table No.2

Improvements in %

79

Table No. 3

Satisfaction level for duration of training

80

Table No. 4

Opinion about receiving training

81

Table No. 5

Opinions of respondents about trainees feedback

82

Table No. 6

Co-operation of management during training

83

Table No. 7

Opinion about knowledge and development during training

84

Table No. 8

Opinion about the training course content

85

Table No. 9

Opinion towards freedom of expression

86

Table No. 10

Rating of training schedule

87

Table No. 11

Satisfaction level of employees

88

Table No. 12

Degree of development

89

Table No. 13

Improvement in attitude

90

Table No. 14

Level of support from the superiors

91

LIST OF FIGURES

Figure No

Figure Name

Figure No. 1

% of Market share of NIL

10

Figure No. 2

Process of Training

46

Figure No. 3

Page No.

Process of Training Evaluation

57
Figure No. 4

Improvements in %

79

Figure No. 5

Satisfaction level for duration of training

80

Figure No. 6

Opinion about receiving training

81

Figure No. 7

Opinions of respondents about trainees feedback

82

Figure No. 8

Co-operation of management during training

83

Figure No. 9

Opinion about knowledge and development during training

84

Figure No. 10

Opinion about the training course content

85

Figure No. 11

Opinion towards freedom of expression

86

Figure No. 12

Rating of training schedule

87

Figure No. 13

Satisfaction level of employees

88

Figure No. 14

Degree of development

89

Figure No. 15

Improvement in attitude

90

Figure No. 16

Level of support from the superiors

91