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Whirlpool Moron Of The Week (11)

http://forum.exetel.com.au/viewtopic.php?f=288&t=34190

Whirlpool Moron Of The Week (11) Page 1 of 1

by ForumAdmin Posted: Wed Nov 04, 2009 5:41 pm

http://forums.whirlpool.net.au/forum-re ... ?t=1312738

Here is a person (C M - the name he uses for his third party form 'alias') who has not
been an Exetel customer since April 2007 making an allegation that is criminal libel.

If he would like to give his legal representative's details to us we will present him him with a
defamation claim.

Will "he" do that? Of course not.

He is simply a stupid little child using the anonymity of a web device to attempt to defame
a reputable company.

Am I wrong in this claim?

Then, you piece of childish sh** , present some details via your selected legal advisor.

You certainly haven't given Martin Vu any information he requested to investigate your
claim.

Re: Whirlpool Moron Of The Week (11)

by Dazzled Posted: Wed Nov 04, 2009 7:11 pm

It stayed pretty polite for Whirlpool, with a reasonable initial complaint topic, if it is indeed
true. An ex-customer who left for another ISP is not to be expected to be in love with you.
That's his worry. If we keep it alive here the Whirlpool trolls will come out in force.

Re: Whirlpool Moron Of The Week (11)

by Old Flame Posted: Wed Nov 04, 2009 8:18 pm

The guy is obviously another knob jockey is the following even possible?:

"Oh and on the credit card, I think I have a new card. This is what is concerning me more.
The card number is the same, but the expire has be changed for 3 years forward. Would
exetel do the maths and automatically update my credit card detals in there system? "

How is billing supposed to know that his institution goes forward 3 years upon renewal? Mine

http://forum.exetel.com.au/viewtopic.php?f=288&t=34190&start=0&view=print 05/11/2009
Exetel User Help Forum • View topic - Whirlpool Moron Of The Week (11) Page 2 of 4

doesn't and failed the other day via Paypal because I have a new card with new expiry date
even though the number is the same.

Re: Whirlpool Moron Of The Week (11)

by ForumAdmin Posted: Wed Nov 04, 2009 9:40 pm

Dazzled wrote:It stayed pretty polite for Whirlpool, with a reasonable initial complaint
topic, if it is indeed true. An ex-customer who left for another ISP is not to be expected to
be in love with you. That's his worry. If we keep it alive here the Whirlpool trolls will come
out in force.

It's libel.

Re: Whirlpool Moron Of The Week (11)

by ForumAdmin Posted: Thu Nov 05, 2009 5:42 pm

What a total wanker.

From: Martin Vu
Sent: Thursday, November 05, 2009 5:43 PM
To: 'John

Subject: RE: http://forums.whirlpool.net.au/forum-re ... ?t=1312738

Hi John,

The expiry date for the credit card is 01-03-2010 for both his old ADSL account and his
hosted service.

Martin

________________________________________
From: John Linton
Sent: Thursday, November 05, 2009 5:32 PM
To: 'Martin

Subject: RE: http://forums.whirlpool.net.au/forum-re ... ?t=1312738

How can we successfully debit an expired credit card?

John

From: Martin
Sent: Thursday, November 05, 2009 5:19 PM
To: 'John Linton'

http://forum.exetel.com.au/viewtopic.php?f=288&t=34190&start=0&view=print 05/11/2009
Exetel User Help Forum • View topic - Whirlpool Moron Of The Week (11) Page 3 of 4

Subject: RE: http://forums.whirlpool.net.au/forum-re ... ?t=1312738

Hi John,

After investigating the issue the customer’s charges were due to his domain/hosting services
with exetel, he didn’t put through a cancellation for this particular service which was why
there were charges.

I have requested him to email me in order to get a confirmation to cancel the account.

I have discussed the issue with the staff that was talking to the customer; he has confirmed
that he didn’t hang up the telephone call.

The customer requested to talk to a staff in billing, he then advised the customer that all
billing enquires must be done via email.

The customer shortly after hung up the phone call.

Martin
________________________________________
From: John Linton]
Sent: Wednesday, November 04, 2009 7:43 AM
To: 'Martin
Cc: 'Brendon Cho'; rohans@exetel.com.au
Subject: RE: http://forums.whirlpool.net.au/forum-re ... ?t=1312738

Thank you,

John

From: Martin
Sent: Tuesday, November 03, 2009 9:57 PM
To: 'John Linton
Subject: RE: http://forums.whirlpool.net.au/forum-re ... ?t=1312738

Hi John,

I have responded to the post, I will give you an update regarding the matter once the
customer confirms his/her details.

Martin

________________________________________
From: John Linton
Sent: Monday, November 02, 2009 7:17 PM

http://forum.exetel.com.au/viewtopic.php?f=288&t=34190&start=0&view=print 05/11/2009
Exetel User Help Forum • View topic - Whirlpool Moron Of The Week (11) Page 4 of 4

To: 'Martin

Subject: http://forums.whirlpool.net.au/forum-re ... ?t=1312738

Martin,

Please publicly sort out this nonsense.

John

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