internet

welcome to
the airtel
broadband family
enjoy our secure & high speed services
for an enriched lifestyle.

index
page
know your broadband

1
2
3
4
5
6
7
8

installation checklist

broadband Log-in Security

2.1 changing password
2.2 CAS (Central Authentication System) installation steps

5-6
5
6

content: how much is 1 GB and 1 MB?

account management: my account

NetXpert: your FREE on-line broadband genius

trouble shooting tips

10-11

broadband defense & beyond

12-13

airtel- ever responsive service

this service booklet is also available at

www.airtel.in/knowurbroadband

14

know your broadband

airtel broadband allows you to conveniently
expand your reach and increase efficiency from
comforts of your home.

through this booklet, we

would like to facilitate your
experience on the web.
we would also help you stay
connected through basic
trouble shooting steps, in an
unfortunate event of services
not working.

installation checklist
awarness about

these items will

ensure a
satisfactory
installation

broadband user id

and password
(refer section 2
recommended)

speed test through airtel

speed-test sites.

NetXpert installed & its

features explained
(refer section 5)
education about Centralized

Authentication System (CAS)

setup (refer section 2.2)

Fair Usage Policy (FUP)* &

smartbytes option (refer

section 4 on how to check
consumption% of broadband
usage quota)
modem display lights & basic

troubleshooting
warranty period of the modem

data limit consumption

*BROADBAND FUP
available speed

available limit

within limit of bill plan

as per your chosen bill plan

as per your chosen bill plan

beyond limit of bill plan

512 kbps OR 256 kbps,

as per your bill plan.
Option to buy smartbytes
at http://www.airtel.in/
smartbytes/

unlimited usage and will be

charged as per your bill
plan browsing rates

important:
kindly switch OFF your modem/router when
not in use, to avoid misuse.
broadband performance - the speed may vary
depending on house layout and type of modem
(for Wi-Fi). the quality of internal wiring of your
premises can also impact the broadband output.

broadband log-in security

2.1 changing password
a) broadband password can be changed directly via
NetXpert tool (refer section 5 on NetXpert)
b) device authentication (Wi-Fi) password change:
I.

open browser and type 192.168.1.1

II.

provide username : admin

III. password : password or account number of

the connection
IV. go to interface setup, then wireless tab
V.

click on Authentication type

VI. select WPA-PSK and enter pre-shared key

(password) in alpha numeric minimum 8
characters

2.2 CAS (Central Authentication System) installation steps

(only for Beetel & Binatone modems)
visit http://mywifi.airtelbroadband.in
register using your existing
broadband id and password
(in case you do not know your
broadband id and password,
call 121 to get the same)
- firmware version of Wi-Fi
device should be: for Binatone
- firmware DT4W-A5.008, for
Beetel - firmware TM-0Q-025
(latest firmware can be
checked on supplier portal)

- if modem upgrade required,

call Call Center (121) or
field engineer.
download & install airtel
Wi-Fi security & configuration
dialer software.
create unique username
and password (one master
account and 3 child account
for unique PC's)
access the internet using your
new username & password

content: how much is 1 GB and 1 MB ?

download of an MP3 song of 45 sec duration = 1024kb = 1 MB

a 5-min duration MP3 song download = 6.6 MB (approx)

10 minutes duration YouTube video viewing (depending on its content)

can range from 30-35 MB (approx)

a 140-min duration movie download (in .AVI format) = 700 MB (approx)

a 290-min duration of YouTube video viewing = 1 GB (approx)

account management: my account

we recommend you to immediately

create a my account user id &
password by visiting
www.airtel.in/myaccount

'my account' will deliver following

services instantly:

display consumption % of broadband

data limit

bill details, amount due & due date,

along with online payment options

last 5 months bills in PDF format

itemised call & broadband usage

statements & bill analysis (including
tagging of personal calls)

raising a service request or converting

to e-bill

NetXpert: your FREE on-line broadband genius

airtel broadband
brings you FREE best
in class self-healing
& troubleshooting
intelligence, right on
your desktop.

helps troubleshoot
browsing related issuestracks failure step-bystep from PC to modem
to network elements.
broadband password
change without calling
call center or installing
dialer software.
automatically configure
wireless service by
enabling wireless adaptor
& connecting to SSID.

online chat with tech

expert in call center.

restores modem
configuration to last
known good
configuration for
uninterrupted service.

a repository of all critical

information related to
broadband connection.

with such enriching &

addictive features of
Netxpert, it would be really
hard to resist an immediate
download. you may use the
link http://airtel.in/
broadband-vas/broadbandvas/freeware.html to
install it.
NetXpert compatibility
NetXpert compatible
operating system:
Windows 7;
Windows Vista SP2;
Windows XP SP3
NetXpert compatible
modems:
all modems supported
by airtel.

trouble shooting tips

slow browsing
the crisp table below will help you understand & resolve slow browsing issues, if any.
symptoms
broadband usage quota
consumed, as per
billing plan (FUP)
virus scan could be
on in the device
background
parallel
downloading
malwares and/or
spyware presence in
system
host site/third party
server issues (it is
myth that slow
browsing is dependent
on service operator
only)
temporary internet files
& cookies, which
accumulate while
surfing

suggested solution
log in my account to check quota consumption
(refer section 4 above)
refer section 8 for more modes to check quota consumption
buy smartbytes online from the same page on my account

recheck after virus scan over

stop parallel download & recheck
ensure PC secure is installed
(refer section 7 below, to install it immediately)

check net speed from:

www.speedtest.net or www.speed.airtelbroadband.in
ensure no other system connected and no parallel downloading
in progress

utilities like cleanup are available on net. pls download & run
on your PC. recheck speed post that

1.

press start/run/windows logo on bottom left of screen

2. type %temp% in the pop-up window or search window, click OK

temporary internet
files & cookies, which
accumulate while
surfing
(manual removal)

3. a new window containing all temporary internet file will pop up

4. select all the files & press Shift+ Delete to remove them
permanently.
5. to delete browsing history, open Internet Explorer, click on
Tools (on top menu bar), click on internet options, under
browsing history, press Delete. this would delete cookies,
browsing history, saved passwords & web form information.

10

no browsing
the crisp table below will help you understand & resolve No browsing issues, if any.
suggested solution

symptoms
physical connectivity
(system to modem,
modem to line) issue

1. start NetXpert & click on connectivity. the online genius will take
you through a step-wise self rectification process.
2. if NetXpert not installed, please do so as soon as your connection
is up next. Refer section 5 above on NetXpert & its compatibility.
1.
2.
3.

4.

5.
physical connectivity
(system to modem,
modem to line) issue

6.

7.

8.
9.

10.

check for dial-tone on the parallel voice phone (if phone installed)
if no dial tone then the link is probably down. please call 121.
check if modem is powered ON
if its not, switch ON the modem & recheck connection.
check if the cable to modem is coming from modem socket of
the splitter (if splitter installed) if its not, correct the cable end
socket & recheck the connection
switch off your modem, remove Ethernet cable from modem and
swap the ends. then switch ON the modem to check if all links
are up or not.
check if link is stable. this can be seen by the stability of the
orange/yellow light on the modem. (this light may be labeled
DSL/WAN/ADSL etc depending on the model of your modem).
if the light is stable, then the problem is local, relating to your
setup. if the yellow/orange light is flickering, then report the
problem to our call center.
ping test using cmd prompt. type cmd on search box of Windows
start button (bottom left of screen) type ipconfig
& note your default gateway. type ping <Default Gateway>
if default gateway not pinging, issue with physical connectivity
or LAN settings / IP configuration.
if default gateway pinging, then ping DNS (given below)
if it doesnt ping, check the modem configurations.
if DNS pinging, then ping google.com
if it doesnt ping, check the DNS entry in the system / modem.
need to check the modem configuration (if the modem is in
factory reset mode, DNS will ping and sites will not ping).
if google pinging, then it's a system issue or browser issue or
antivirus or firewall blocking concern.

1. check all the indications on modem/router are ON and steady.

2. if so configure the network adapter correctly to broadband
configurations as provided below:
Pan India Subnet Mask: 255.255.255.0, Gateway: 192.168.1.1.
LAN settings:
entries of IP,
DNS, gateway

DNS servers
Primary
Secondary
North Hub
202.56.215.54
202.56.215.55
Kolkata
122.160.237.200
202.56.215.6
MP+Chattisgarh
202.56.224.153
59.144.127.17
Maharashtra
59.144.127.16
59.144.127.17
KTN
203.145.184.13
203.145.184.32
AP
122.169.240.130
203.145.184.32
KK
125.22.47.125
125.22.47.100
3. re-boot computer if necessary and test for connectivity

11

broadband defense & beyond

PC secure :
for privileged customers like
you, airtel has evaluated your
needs & offers you a complete
broadband security package.

automatic updates

parental control:
block undesired content for your children
and view logs of the sites visited.

time lock:
define at what time your children can access.

360-degree security:
scans not only your PC, but also CDs, USB
sticks, internet surfing & downloads.

firewall:
ideal for 'always-on' net connections with
protection against hackers, trojans, worms
& other malwares.

spyware protection:
surf without fear of personal information
being sent to third parties.

acquire safety
we recommend you to immediately subscribe
to this robust defense mechanism at a nominal
cost & remain a safe & protected consumer of
internet.
please visit:
http://app.airtel.in/pcsecure/subscription.do
to swiftly subscribe & download this powerful
security tool.

12

do more with broadband:

collection of best content and services at just click of a button
website builder
Always dreamt of having
your own website? Live
your dream and let the
world know who you are
by creating an
impressive website.

broadband TV
Watch best of live TV
on desktop/laptop/Tab
airtel movies
Now watch your favorite
movies on airtel
broadband, over 500 titles
with buffer free streaming

class on the web

Learning made easy for
kids through class on
the web

acquire content
to know more simply visit
http://airtel.in/broadbandvas/index.html
and explore a whole bouquet of services
brought exclusively by airtel and its
trusted partners

13

airtel-ever responsive service

being an airtel customer now entitles you to a convenience of accessing a service from your chosen
mode at your chosen time.

ways to
my account
connect
how to
access?

airtel app

e-mail

download @
121 @
register @
www.airtel.in www.airtel.in^ in.airtel.com

iSMS

USSD
dial *121#

online chat

call center
(IVR)

from
registered
mobile ^^

from
registered
mobile

NetXpert

* refer below

unbilled
usage
outstanding
due date
payment
option
itemized & last
5 month bills
raise a
request
e-bill request
payment
centers

^ alternatively, you can directly go to- www.airtel.in/mobileapp

^^ call 121 from airtel fixed line to register alternate mobile number. text following codes to 121 (from
airtel mobile registered against broadband) or to 9650096500 from non-airtel registered mobile:
current due amount: OTFL || start daily unbilled alerts: SUBUNFL || bill summary: BLFL || current
DSL usage: UDSL || SR status: SRFL || payment centers : for cash/cheque- CASH/CHEQUE <AREA
PINCODE>
you can also say Hi to us at facebook @ airtel presence & twitter @airtel_presence
* queries-please dial 121 from airtel FL, from any other number please Dial 44444121(8 digit) or
4444121(7 digit) (chargeable @ Rs 0.50 per call)
* complaints- please dial 198 from airtel FL, from any other number please Dial 44444198 (8 digit)
or 4444198 (7 digit)

14

internet
BHARTI AIRTEL LIMITED
Registered Office: Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi 110 070