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ID Number: G00216075
This collection of research addresses the new realities of today's supply network to help
position supply chain executives for success in 2011 and beyond. Use it to drive
resiliency, sustainability, agility and innovation in the supply chain to achieve higher
returns on assets and revenue growth.
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ANALYSIS
In the face of recent economic turmoil, executives have looked to their supply chain organizations
to apply solid fundamentals to guide them through the downturn, thereby enabling them to
salvage margins through efficiency and cost cutting. Leading companies went even further by
investing in capabilities that lay the foundation for their next phase of growth. In these turbulent
times, leading companies need sustainable, resilient supply chains that can support and drive
profitability and industry leadership in the face of growing complexity and risk. Transforming their
traditional, reactive supply chains into demand-driven value networks (DDVNs) requires a supply
chain strategy, transformation plan and enabling technologies that will support customers in the
volatile, growing economic recovery. Supply chain executives and leaders can use the following
collection of research to move closer toward their goal of supply chain excellence.
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The following collection of research will help supply chain sourcing and procurement executives
execute these tasks and achieve these goals. It will help them master the new sourcing realities
and complexities of today's global supply network. The research will look at sustainable sourcing,
identifying and managing service providers, manufacturing outsourcing trends, predictive
analytics in supplier performance and risk management, sourcing's role in new product
introduction, and low-cost country sourcing strategies.
"Procurement Transformation Must Align With the C-Suite's Expectations to Substantially Impact
the Business" defines a maturity continuum to assess the procurement organization's capabilities.
Consult this research to help develop and refine a three- to five-year plan to increase the
organization's capabilities.
"Supply Chains Require Technology That Provides Multitier Visibility" explains how multitier
supply chain visibility (MTSCV) can reduce risk and inventory, and improve delivery and the
relationships between buyers and suppliers. Use this research to better understand MTSCV and
how it can help resolve supply chain problems quickly, and to know the right questions to ask a
technology provider when developing MTSCV.
"Nine Supply Chain Sustainability Trends for 2011" discusses trends around operational,
resource and energy efficiency; changes in climate legislation; environmental and social
accountability; recycling, waste and resource management; clean technology and smart cities.
Apply this understanding to help refine and kick-start innovative sustainability initiatives.
"Customer Value Analytics for Supply Chain Segmentation" provides a methodology to model
demand clusters within the trade-offs between service (cycle times, quality, bundled offerings,
service levels and customization) and cost. Use this research to help design a portfolio of supply
chain capabilities that are aligned to those clusters.
"The Implications of Cloud and SaaS on Supply Chain Consulting, System Integration and BPO"
explores how supply chain executives are increasingly pursuing alternative delivery models.
Follow the advice in this research to engage the IT organization, and work together to ensure that
the supply chain services' sourcing strategy supports business demands, while accommodating
reasonable IT security and integration requirements.
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"Aligning Manufacturing and Supply Chain Performance, Part 2: The Hierarchy of Manufacturing
Metrics" helps to connect manufacturing's performance with the supply chain. Use this research
to better understand the interdependencies and/or trade-offs between delivering a perfect order
out of the plants and keeping costs in line. This will help integrate manufacturing performance
measurements to increase the responsiveness, quality and efficiency of manufacturing
operations.
"Manufacturing 2.0: A Fresh Approach to Integrating Manufacturing Operations With DDVN"
offers a new approach to integrating manufacturing operations to support the agility goals of a
DDVN. Apply this approach to rethink business process flows, application architectures, delivery
and support models, as well as the required performance measurements so that manufacturing
can keep pace with the complexity of a DDVN.
"Asset Management in DDVN, Part 1: Building a Best-Practice Foundation" looks at a renewed
interest in asset management by demand-driven organizations as they strive to become more
responsive and agile. However, recognition of the importance of excellence in asset management
doesn't automatically translate into improved performance.
"Hype Cycle for Manufacturing Product Life Cycle and Operations Management, 2011" explores
how the demands facing manufacturers are influencing product life cycle management and
manufacturing operations software trends. Gain insight from this Hype Cycle to help prioritize
technology investments that enable and support the ability to conceive, design and predictably
produce quality products anywhere.
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in this research to start improving the response to supply chain instability to develop a more
resilient supply chain.
"The Essential Role of IT in Logistics Outsourcing" addresses the role the IT organization must
play in the evaluation, selection and support of prospective outsourcing partners. Apply the
framework set out in this research to help select a best-fit third-party logistics provider.
"Global Trade Management Maturity Model Supports Value Chain Transformation" outlines the
defining characteristics of companies in each of the four stages of maturity for global trade
management (GTM). Become familiar with this model to understand what separates the leaders
from the pack, and to gauge the sophistication of your GTM processes.
"Beyond the Perfect Order: Measuring the Customer Experience of Your Supply Chain"
discusses what leading companies are doing to gain a cohesive, outside-in view of their
customers' experience with their supply chains. Use this insight to jointly create value with
customers.
Supply Chain IT
Managing a global end-to-end supply chain isn't possible without the technology to enable it.
However, we continue to see supply chain technology projects implemented in silos that deliver
less than optimal benefits to the broader value chain. Part of the challenge is the technology
itself, but quite often, issues point back to organization and alignment to business goals.
Addressing this task starts with defining an architecture that supports a DDVN, where the
organization defines service levels by customer segments and the appropriate process and
technology deployed.
The following collection of research will help supply chain IT leaders execute these tasks and
achieve these goals. It will show how to leverage new technologies for integration, collaboration,
transparency, traceability and sustainability in the global supply chain. The research will also drill
deeper into topics such as transformation, IT and business organization, track-and-trace
solutions, the convergence among digital content, IT and operational technology, the emergence
of sustainable business systems, and operations intelligence.
"Technology's Role in Supporting Different Levels of S&OP Process Maturity" presents Gartner's
S&OP maturity model. Apply this model to help the IT organization identify the challenges of the
different stages, and to support its business partners in developing its S&OP process and
technology road maps.
"Sustainable Business Systems, Part 3: Differentiating Sustainable Solutions by Functional
Domain" provides a framework that classifies sustainability software applications into a series of
functional domains. Use this research to understand the relationship between sustainability and
increased business value, and the key role that IT enablement plays in maximizing business
value. This insight can help drive business value through sustainability.
"Evolving the Supply Chain and IT Relationship" provides a road map for transforming the supply
chain executives' relationship with the IT organization. Follow this road map to take this
relationship from technology provider to service provider, and then from business process enabler
to, ultimately, business process leader.
"User Survey Analysis: Understanding Supply Chain Management Software Buyers, North
America, 2011" reports the results of Gartner's fourth annual supply chain survey, which indicates
renewed optimism in acquiring and deploying supply chain software. Leverage this research to
understand the key SCM business and technology issues affecting organizations.
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"Applying Gartner's Pace Layers to Supply Chain Applications and Processes" introduces pace
layering, how to classify supply chain applications to the right pace layer, and then how to apply
pace layering to supply chain. Apply the guidelines in this research to deconstruct the body of
applications in the infrastructure and develop a long-term, dynamic technology plan that fully
leverages IT investments.
Looking Ahead
Global turbulence and uncertainty are realities that modern supply chains must be prepared to
address. Building a resilient supply chain that responds profitably and reliably amid increased
demand uncertainty will differentiate future leaders. Managing cost and driving efficiency will
remain cornerstones to any supply chain operation. However, building a resilient supply chain
requires breaking traditional paradigms as to what defines a supply chain. It requires a deeper
linkage between demand, supply and product development, with executive-level governance that
ensures that the right trade-off decisions are made. This not only requires process excellence, but
also the right organization and talent to drive continuous improvement governed through
appropriate performance measures. The research provided herein will help executives start to
frame the path toward becoming a DDVN, and to support the resiliency required to address the
volatility ahead.
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